Best buy never gets it right - Nexus S Q&A, Help & Troubleshooting

So best buy is telling me I need to sign a contract with at&t to get the phone wtf? He's on the phone with the manager now
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Lol, he probably needed more sleep. The guy I had first thought it was a Sprint phone because it was in the Sprint phone section of the cabinet. Other than that, he tried to sell me insurance. Good experience for me. Hope it didn't take you too long.

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[Q] If I can get this off-contract for 200, should I?

I've never had an Android phone, but something tells me the Captivate won't be the phone to have for 2 years.
But is it worth getting for 200 dollars? To mess around with and experiment with? I mean I'd use it as my main phone and all, but it's gotten such bad press, I'm not sure what to think of it. Not to mention the guy I am buying it from is switching to Sprint or Verizon because of a lack of HTC Android Phones on ATT.
So, should I go for it? It is a brand new Galaxy S, or a refurbished one... I don't know actually. It is in a box that was sent to him to replace his bricked Galaxy S from when he canceled an update.
And, is the GPS really that bad? Considering my Touch Pro's GPS is horrible, I don't expect much!
Off contract? Yes.
If I could switch to Verizon, Sprint, or T-Mobile, I'd be goner than gone.
Go for it. It's a good deal.
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Yes yes yes.
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Any chance you will share where you can get this phone for $200 off contract. I paid that for min on contract. I would love to get one for my wife but she has another year before she is eligible for an upgrade.
If you go to at&t's site, login and try to buy this phone without a contract they will charge you over $400.
hehe. i'm just gonna pay the breach of contract and switch to sprint for the evo or the epic. not sure wich, but i'm tossing mine up on craigs list. oh, and overstock.com is advertising them for .01 with new contract...
Paid $120 for mine after I called AT&T and told them that my crenelation is less than $100 or they can sell me the new phone for $120. The never thought twice and overnighted the phone to me for the $120.
I paid 230 for mine the first week it came out. I eventually went to best buy and got 80 bucks from them when they put it on sale
I paid $200 for mine. Totally worth it.
Coming from an x10 user, this phone is really good. Of course there is better, there always is hurting the price that you're getting is really good too.
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I would give a resounding "heck yeah". Get it. If you don't like it, you will most likely be able to sell for a profit.
sent from my Cap using teh XDA app.

Exchange with t-mobile

I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.
Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?
I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App
Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol
Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App
I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Sounds like a software bug. Try a factory reset before you do anything.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App
This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding
Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
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rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
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i agree with you 100%
bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone
Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
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I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
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insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
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Click to collapse
For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
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I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
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Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.

T-mobile wont exchange g2x for sensation

I am furious at this point with t-mobile because they will not let me get the only even exchange phone with the sensation. The only thing I have the option of getting is the mytouch 4g which sucks in my opinion because I am losing alot of money then. The only thing I want is the sensation and I am literally overwhelmed that retention and loyalty wouldnt exchange after I have been a customer for over a decade.
Doesn't really require your own thread.
Each CS rep is different. Keep calling until you have a decent rep. Tell them you paid $500 for a dual core phone and that is what you are looking for. Say that offers were G2x+$50=Sensation.
Refurbs aren't going to solve anything. Your just getting everyone elses screen bleeds and other issues.
Refurbs won't be a good solution until they fix the issues and have better replacements.
I guess be polite and level headed and focus on solutions rather then ranting about problems.
player911 said:
Doesn't really require your own thread.
Each CS rep is different. Keep calling until you have a decent rep. Tell them you paid $500 for a dual core phone and that is what you are looking for. Say that offers were G2x+$50=Sensation.
50 bucks should be all it takes ..like he said keep calling back
Sent from my LG-P999 using XDA App
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Click to collapse
Dude, do you know how many times I called until I found a rep willing give me the Sensation for free and keep my G2X while remaining contract free. First, you need to get into the retention department which sounds like you already have and then you need to find a rep willing to get a supervisor to override what the computer is telling them. I did have extenuating circumstances so don't expect to get the same deal I got.
Here is why there not readily willing to do a deal where you give them back your G2X, pay the extra $50 and walk away with the Sensation. They can't do anything with the G2X so they have to eat the cost of the Sensation. LG will not let T-Mobile send phones back to them outside of the 30 day return policy. I have had more than 5 reps tell me the same thing and I started to believe it after the one who gave me the Sensation told me to keep the G2X because there is nothing they can do with it.
To be completely honest, if they would just give us whatever phone we want at the discounted contract price, I'd probably be ok with that.
Sometimes you buy lemons, gents. Welcome to technology.
If it helps I called T-Mobile Corporate last week and finally got a call back today. After speaking with the guy, he finally offered the Sensation and sent it out today. If I were anyone that wants that exchange, go through corporate, because customer service can't do anything for you. Hope this helps.
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What's the corporate number?
Triune said:
If it helps I called T-Mobile Corporate last week and finally got a call back today. After speaking with the guy, he finally offered the Sensation and sent it out today. If I were anyone that wants that exchange, go through corporate, because customer service can't do anything for you. Hope this helps.
Sent from my LG-P999 using XDA App
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Click to collapse
WHat do you mean they can't do anything for you? They did something for me and another guy in this forum. Both of us got free Sensations and got to keep our G2X's. Both of us just dialed 611 and talked to customer service.
Beggars1923 said:
What's the corporate number?
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Click to collapse
425-378-4000
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just
i just called corporate and left them a message...... but what do i ask when i call retention like to start off
I want to go and play with one first before and take any drastic decisions. My phone did get hot yesterday, rebooted and lost apn, all in stock.
Flashed CM7 last night
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moshe22 said:
I want to go and play with one first before and take any drastic decisions. My phone did get hot yesterday, rebooted and lost apn, all in stock.
Flashed CM7 last night
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Click to collapse
Hopefully you'll be fine with CM7
My phone is crap on T-mobile's rom and the GB leaked ROM. I believe its my phone consistently fails/reboots/laggy. However it doesn't freeze, just gets hot and reboots. No APN issues on stock, actually just good with APN.
CM7 did stabilize my phone. Only issue that refuses to go away is the hot battery. Just have to deal with it. Happens on MyTouch 4G also, but the G2X just gets so hot its ridiculous.
Hope you have better luck.
Also I don't wanna piss off T-Mobile customer service. I do plan to exchange my phone when they release new batch of good phones. Its pointless to exchange now because its like a lottery. And those who did get Sensation exchanged for G2X, lucky you. I guess thats a case by case basis.
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
randyp007 said:
i just called corporate and left them a message...... but what do i ask when i call retention like to start off
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Click to collapse
Just tell them your concern and Express why you're so upset at how you've been treated. After that, ask for a comparable device.
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[Q] I have a Sprint NExus S with a bad ESN. What can...

I do with it? I tried for days to get a good deal on a Sprint Nexus and inadvertantly bought one that had a bad ESN. I know it was a stupid thing to do and I've learned my lesson. I suppose I'll put it on EBay and try to unload it. I've read that these phones can b used on Cricket but what other options are there? Are there other carriers that can use this phone? Can the average Joe flash these phones to alternate carriers or do they need to be sent to hecking geniuses that charge a fee to do it?
Anyone want to take it off my hands?
That sucks. I believe it may be flashable on metro pcs as well.
Sent from my Nexus S
That really does suck, next time meet at a Sprint store.. you'll never get burned that way. So how much are you wanting for the phone?
xjreyes said:
That really does suck, next time meet at a Sprint store.. you'll never get burned that way. So how much are you wanting for the phone?
Click to expand...
Click to collapse
I paid $160 for it. I'd like to try to get my money back. The phone literally is in mint condition. I can't find a single scratch or scuff anywhere on it. It came with a black silicon case. I'm going to register and post it for sale over on the cricket forums. I was reading and it seems like it's a favorite for cricket users.
This really can't be fixed? I hears you can
I have seen them with bad esn sell for 200+ on ebay
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You can put it on boost without flashing
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Ditching my smartphone

So I wasn't sure where I should post this. But I need some advice.
I just upgraded my phone and signed a two year contract with Verizon in August. However, I am really feeling the need to ditch my smartphone because it's taking up too much of my time away from what's truly important in my life. My wife, kids and work.
What is the best way to get rid of my phone. I have a Samsung Galaxy S3 and 21 months left on my contract.
I really would like to be able to get a cheap "dumb" phone without having to pay too much.
Anyone have any suggestions of how I could do this?
Hopefully this thread doesn't get shut down.
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Juice3250 said:
So I wasn't sure where I should post this. But I need some advice.
I just upgraded my phone and signed a two year contract with Verizon in August. However, I am really feeling the need to ditch my smartphone because it's taking up too much of my time away from what's truly important in my life. My wife, kids and work.
What is the best way to get rid of my phone. I have a Samsung Galaxy S3 and 21 months left on my contract.
I really would like to be able to get a cheap "dumb" phone without having to pay too much.
Anyone have any suggestions of how I could do this?
Hopefully this thread doesn't get shut down.
Sent from my SCH-I535 using Tapatalk
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Click to collapse
At least with other carriers, your "contract" is only for the voice portion.
Buy a cheap dumbphone (ebay, craigslist or new), activate it and cancel the data plan.
Done.
Really? I assumed I would have to keep a data plan on this number for the duration of contract.
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Juice3250 said:
Really? I assumed I would have to keep a data plan on this number for the duration of contract.
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Click to expand...
Click to collapse
I can confirm with with AT&T
I was able to cancel my brothers Data plan and switch his phone to the 7.99 plan
to an old flip phone
he broke his phone and didnt' have insurance I called up At&t and they said I was able to alter my plan with no charge
So I sold my S3 and am currently back on my old DX2. I may stay on this for a while. I told myself that I was gonna switch over to an Ifone but I'm not sure that I can bring myself to drop 400 on a 5. I may use the money to buy an Ipad mini on swappa. Crazy that a tablet is cheaper than a phone....
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