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Help! i just purchased IM+ and i didn't receive anything

I've been using the IM+ trial for a few days. I liked it so i decided to buy it tonight. I went to the shapeservices page. Then to the im+ link. Then to purchase and buy. I chose the option to pay via paypal. all it said after payment was "thank you for buying our product." it didn't give me a registration code, or a download or anything. It didn't even ask me for my email address. What the hell is going on? i sent them an email but they haven't responded yet. Has anyoen purchased v 4.22 and have any tips for anythign i might have missed. thank you.
dan

k2snowboards88 said:
I've been using the IM+ trial for a few days. I liked it so i decided to buy it tonight. I went to the shapeservices page. Then to the im+ link. Then to purchase and buy. I chose the option to pay via paypal. all it said after payment was "thank you for buying our product." it didn't give me a registration code, or a download or anything. It didn't even ask me for my email address. What the hell is going on? i sent them an email but they haven't responded yet. Has anyoen purchased v 4.22 and have any tips for anythign i might have missed. thank you.
dan
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It maybe that the Trail does not expire and you already had the 'full' version.

thanks for the idea. unfortunately thats not it. Its not "beggerware." it only lets me do 12 messages per sign in. and then it tells me i cant send anymore because its a trial version

I would assume if you paid by PayPal they already have your email, and to prevent fraud, will validate PayPal transactions *before* giving you a code or full version.
Also, not everyone uses a 24/7 e-payment system that sends codes instantly, there are many small companies and independant developers that process these manually themselves each day, so there could just be a delay.
Try emailing them quoting the email address your PayPal account is registered too.

Unlock - Finally given up and got the code from IMEI CHECK for 40.44 USD

Seems I haven't got the luck, tried the tricks found in the forum with the AT&T customer services and finally the result is no good, they rejected me for various of excuses, Account not activated for 90 days, Model of the Phone is not supported to be unlocked, the unlock team is not available at the moment, phone imei number is not bind to the account, no international service package is added to the account ....
Decided to turn to IMEI CHECK today, dumped out the file and provided the IMEI number, paypaled $40.44 USD ~( ... ) and emailed in the fax copy of my driver license(requested, no idea why need to do that) got the unlock code with in 5 minutes.

Jeez. Sorry dude.

Man I would've charged you 2 dollars and 13 cents to give you the unlock code!

evlstyle said:
Seems I haven't got the luck, tried the tricks found in the forum with the AT&T customer services and finally the result is no good, they rejected me for various of excuses, Account not activated for 90 days, Model of the Phone is not supported to be unlocked, the unlock team is not available at the moment, phone imei number is not bind to the account, no international service package is added to the account ....
Decided to turn to IMEI CHECK today, dumped out the file and provided the IMEI number, paypaled $40.44 USD ~( ... ) and emailed in the fax copy of my driver license(requested, no idea why need to do that) got the unlock code with in 5 minutes.
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That's insane!!! I paid won an ebay auction for $13.99 USD from www.cellunlock.net to have mine unlocked and received the code within 12 hours. They only needed the IMEI number of my phone...not sure why you had to pay so much and had to give them your drivers license.

dude... how is that may i ask?..

jbmorales said:
Man I would've charged you 2 dollars and 13 cents to give you the unlock code!
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$2.13???? OMG!.. how may i ask dude?

madrascafe said:
dude... how is that may i ask?..
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They're all over ebay...you got screwed..again though, I would wonder why they needed my drivers license...kinda suspicious to me.

crispyj said:
They're all over ebay...you got screwed..again though, I would wonder why they needed my drivers license...kinda suspicious to me.
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Probably just to cover themselves. There are a lot of stolen phones about. One shop over here wants photographic ID and proof of address, lol!!!
Wouldnt worry too much, have used IMEI Check in the past, good service and no problems here, although their not the cheapest on the market.....

crispyj said:
They're all over ebay...you got screwed..again though, I would wonder why they needed my drivers license...kinda suspicious to me.
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Especially since the OP paid via Paypal. Now, they have an email address tied to a known valid paypal account and the OP's credentials (Name, address, etc.). Hopefully they won't be able to much with it. I'd still be wary though. To OP, definitely watch your paypal account for suspicious activities and other financial activities for a while. Don't want to mess with identity theft. It's a nightmare to get resolved.
EDIT: Well, silent_killa's dealings should help ease your feelings a little. Though, it wouldn't hurt just to be safe.

@KMFM$: Really well said. Dealing with paypal on most levels is frustrating and when it is about identity theft I've heard they can be really, really unfair.
He has great advice OP

jbmorales said:
Man I would've charged you 2 dollars and 13 cents to give you the unlock code!
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will that also work for a dutch orange rom? Then i'll be glad to pay you $2.13!

Never buy anything from http://www.tigaduacellular.com check this out!

The wiki list of prices showed this shop to be the cheapest one! http://www.tigaduacellular.com
I tried to order from them, please see what happened! DO NOT BUY ANYTHING FROM THEM! PLEASE!
Here we go, the e-mail conversation with their sales department:
-----------------------
Please Confirm Your Tiga Dua Cellular: Order #
to me
Hello XXX,
Thank you for your order. We have the phone you order in stock.
We have the EU and Asia version available.
We will dispatch your order after we have verified your payment. Please
confirm if you want to cancel this order or want to continue this order.
So we can provide you with our payment information.
If you have any questions regarding your order, don't be hesitate to contact
us.
Best Regards,
Mr. XXX
http://www.tigaduacellular.com
Email: [email protected]
Phone:
--------------------------------
Me to the shop
Hello,
Thanks for your extremely fast reply! I would like to purchase the EU version of the phone. So please continue with the Touch Pro EU version order.
Sincerely Yours,
XXX
---------------------------------
Me to the shop again
Hi,
I'm wondering if you have noted my message that i would like to continue with the purchase of the Touch Pro EU version as noted below. Now I find myself missing the payment information, which I am waiting from you to send me. The first contact from you was extremely fasy, which I'm thankful for, but approximately how long it can take to tell me how to pay?
The thing that you don't have option to pay via Credit card is already quite annoying, but even more annoying is to wait for the bank transfer payment information. Nothing personal, I'm just used to that shops would be more eager to get the money from the customers.
Sincerely yours,
XXX
---------------------------------
to me
Actually, we have send the payment information to you, the day you reply the
email.
We don't know if you already received it or not.
---------------------------------
Me to the shop
Hello,
Alright, I see! So the payment information is not sent via e-mail but by post. I am honestly sorry for my misunderstanding. I was assuming to get it to my e-mail. Thanks for the info. I'll be looking forward getting that information. Again sorry for my bad behaviour. all the best!
Regards,
XXX
---------------------------------
to me
Of course we have sent the information via e-mail.
Well I guess you're not serious buyer anyway.
Hope you will get your "FREE PHONE" with other website.
---------------------------------
Me to the shop
Hi,
I would really like to buy the phone, but have not received any confirmation? I double checked my spam folder also, nothing in there! I am really serious, as soon as you can provide me with the payment information i would like to purchase the phone.
Because i tried to be the nicest possible to you, i will take all the e-mails, collect a nice package of them and get in contact with your superior. This is not customer service.
You will hear from me, Mr. XXX. Too bad that you werent able to do your job. I will make sure no one will ever buy from your shop again if this harm done by you is not corrected.
Think twice before you fool around like that, WHAT MAKES YOU THINK I WASNT A SERIOUS BUYER?
Sincerely,
XXX
---------------------------------
Me to the shop
PS. this information, and all the emails we have been sending to each other will soon be found from all the biggest mobile phone forums, where your customers are also coming.
---------------------------------
to me
Oh yes.
And you're just a customers who don't pay but want mobile phones.
Or maybe you're just another Nigerian buyer.
---------------------------------
Me to the shop
Excuse me!
I was ASKING YOU to send me the PAYMENT INFORMATION! BECAUSE YOU FAILED TO DO SO IN THE FIRST PLACE!
All this will be reported to your superior. Thanks.
Regards,
XXX

DAMN!!!!! what the hell....
Unbelievable!!!!
Thnx 4 sharing dude!

I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.

adamdon89 said:
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
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I'm glad i never got those payment instructions. who knows where my money could be right now!
And also remember, when ordering from them, you will probably have to pay the toll and VAT at your home country, so it really isn't even that cheap.

OMG
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing

Amazing.......
You should copy the web-link from here and send them an email with the details of this post..... not good at all? and "who" pays "bank to bank" only these days - very strange indeed?
.

WizzarD-me said:
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
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I thought to do so, but after doing whois pings on the domain, found out that the website is registered to a person with a same surname than the person answering my e-mail. Family biz.. They can go to hell with their stupid shop, just ordered from expansys.

Sounds very dodgie.... Thanks for sharing....
I bought from highstreet "Kamla" in London on Tottenham Court Road... UK version for £499.
A bit more expensive but from my past experience with HTC P3600 which was quite unstable initially, I thought it's better to buy from a shop where I can go back to if anything goes wrong.

I tell you...that is nuts. I had an issue with the first Touch Pro I ordered. Thank goodness I did it on E-Bay. Paypal refunded my money after my dispute, found another seller, and bought two of them with next day air delivery. Though I had one seller try to mess around with me, money was safe, and still had my Touch Pro within a week of the UK's launch.
Good luck with your next seller.

if it wasn't blindingly obvious to you already:
DON'T PAY BY BANK TRANSFER OR WESTERN UNION.
A merchant who doesn't take cards is generally always a scammer; bank transfers/WU are irreversible, this is precisely why they're required by scammers.
If you want to buy a device, buy it on a card; the price is cheaper than average for a good reason, use your noodle.

SimplyElectronics.net (Any idea how I could recover my money)

Ok, I guess the story with SimplyElectronics is very well known so please let's not go into the discussion of why I didn't choose a trusted seller. I used them because like anybody else I found the HTC One X 200eu cheaper than in my country.
Anyway, to get into the point. I bought this phone from them and there was a problem with GPS so they agreed to give me full refund when I send it back to them. I sent it back but they kept the phone and never gave me refund. I started Paypal dispute but they fooled them that they have never received the phone although they told me they received it in good order. After Paypal closed the case in their favour, they told me that they will give no money and no phone back. They told me to go to Paypal to give me my money back.
My question here goes to British people. Do you know of any collection service in the UK, legal or illegal, I don't care, even if it's the mafia, that's fine with me, who can do the collection for me, either by forcibly getting the phone back from them or the money? I have no other option unfortunately so this is my last resort and better than nothing. I know that I can have this kind of 'service' here so most probably there must be something similar in the UK.

No relatives in the UK? If you have then it might be an option to use them to take this company to the small claims court. I think the limit is £500 but I stand to be corrected.

Where are they based?
Sent from my GT-I9300 using xda premium

No relatives but even if I had, I don't want to involve anyone with my problems. I prefer to give half the value to the mafia and get the other half. At least here, it is the only option to get justice. Police and the law fail, lawyers and courts will cost much more.

There are no "mafia's" here... lol
Sent from my GT-I9300 using xda premium

At least that's not what we call em
Sent from my GT-I9300 using xda premium

Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.

Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium

hungry81 said:
Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
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That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.

slking1989 said:
Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium
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Yes it was signed for but unfortunately UK postal service don't update online tracking information so Paypal cannot verify the delivery and they denied to Paypal that they received it although they acknowledged delivery to me. The postal survey to prove that it was delivered takes 2 month by the British postal service and the authorities here depend on them for the info so they can't help them. After 2 months Paypal will not bother with me.

Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium

slking1989 said:
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium
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Is that th same as royal mail? if yes, I've emailed them long time ago but they don't even reply. Even from the Postal service here they tried to call them directly and they didn't help. They said, please follow the protocols and file in your reports. Which take 2 months to complete. I know they could provide the info easily but they don't want to do it.

If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium

slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Thanks.
They are in Surrey.
Here is the full address:
Simplyelectronics Ltd
C/O MIQ Logistics UK Ltd
Unit 1, Alpha Way,
Thorpe Industrial Park
Egham, Surrey
TW20 8RZ
Do you have any idea how I could get written confirmation from Royal Mail that they have received it? But this has to be done within a week. Paypal told me I can appeal within 10 days if I get this report. I have 7 more days for this.
I will try calling them tomorrow morning then but I doubt they can provide written evidence. Maybe they just tell me that it has been received but I don't think they will give it written now. I will try though. Thanks for the suggestion.

andreasy said:
That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
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Oh ok then sorry about that ignore my rant and good luck with getting some justice.
Sent from my HTC EVO 3D X515m using xda premium

slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Thanks again for droping the idea. I called them today and although it was very hard to get through (all options where going to dead end and automated messages only), I finally mamaged to randomly select an option and they guy there was so helpful, that he even emailed me the receipt showing the name and signature of the guy who received the package. Imagine that with the official procedure that would take 2 months.
I forwarded this to Paypal but I don't know if they will accept it now. As I said, I believe that they prefer to stay with their side so let's wait and see their excuse this time. Normally there should be an appeal option in the clain page but for me it's missing and they can't tell me the reason. I attached the pdf on dropbox and now I just hope they will see it and be willing to help.
I'll keep you updated and I'm buying beers if I succeed

Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium

slking1989 said:
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium
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Good news. Paypal has accepted the information and reopened the case allowing me to appeal. They made a mistake though and showed that the seller appealed instead of buyer. Technically thinking, that worries me again. I notified them and now wait with my fingers crossed.
If they just want to help the scammer they may come back with a bunch of excuses but since I am now in this path, I want to be optimistic.

Im sure they will back you up on this one. I dont they they will risk themselves being in **** over a duspute you WILL eventually win. If they dont accept your appeal they may well be getting themselves into trouble. Seeing as you have provided them with written proof. Im sure they will ask s.e to provide there proof of refund or return. Which they cannot do. So i imagine they have the same time period as you "10 days" to provide thier evidence. So i guess its just another waiting game before you get your money or phone
Sent from my GT-I9300 using xda premium

Well chuffed for ya mate. Im no expert but im sure by this time next week the appeal will be resolved in your favour. As more often than not paypal will not reopen a case unless there was a strong chance of the appealer winning.
Sent from my GT-I9300 using xda premium

WARNING: The Unlock Pros... (IMEI change scam)

mod edit:
no talking about IMEI changing period.

unlock pros
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.

mazinger4 said:
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
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i´m on the same boat, i sent a unit to get imei repareid but nobody respond about my order, the tech guy talks horrible when you try to communicate thru remote service terminal, but i´m so worried i think i lost my unit and 70 US, be aware about this people, we have to do something.

himuraxxx said:
i´m on the same boat, i sent a unit to get imei repareid but nobody respond about my order, the tech guy talks horrible when you try to communicate thru remote service terminal, but i´m so worried i think i lost my unit and 70 US, be aware about this people, we have to do something.
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The same thing happen to me...I was told I had to send my phone in and its been well over a month and i had not received my phone or are they returning my call or email......Do not do any business with them....

Ouch, this thread caught my attention. Thanks for sharing with us.
Sent from my Lenovo A5000 using XDA Free mobile app

The Unlock Pros = The Scam Pros
They've done the same thing to me. They got me to send my $900 phone in for IMEI repair after they've screwed it up remotely. They use a UPS Store mailbox as shipping address.
Once they got the phone they started ignoring my emails and phone calls. When I finally got someone with the username "Scott" one their website live chat, he was rude first and later mocked me, called me stupid, dumb and all the f words for asking about my phone.
Never do business with these guys. They are thieves and they continue to steal phones because they assume people won't waste their time and money to sue them for stealing their cell phones. At least that's what the Scott guy told me after insulting me online. Also they think or assume your phone is stolen so you won't do anything if they steal from you.
They do provide the remote unlock and IMEI repair but this is just their way to make their business look legitimate. In reality the look for opportunities to have you ship your phone in. For example they will intentionally screw up the phone then as you to ship it in.
By the way, they will show you a mail label to make you think that they'll ship your phone back to you soon. This is just a trick, Kiss your phone goodbye if you've made the mistake like me to ship your phone to these scammer.

Just so you know(no offense) but to unblacklist means to hack into the phones database. And I feel really sorry for you. Hope you get your money back.
Sent from my GT-i9505(rooted) Android 4.4.2

mazinger4 said:
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
Click to expand...
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chaoshunter said:
Just so you know(no offense) but to unblacklist means to hack into the phones database. And I feel really sorry for you. Hope you get your money back.
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Update:
Exactly like this scumbag told me, Paypal will not refund intangible goods. This pos "merchant ' had bragged to me about that & told me I'd never get my money back.
Paypal did refuse, at first... but they changed their minds after I sent 'em the tape of the guy they gave my money too threatening me and my kids.... (Thank goodness fro rooted phones!) I may have also mentioned that I would report them (paypal) to the Office of the Inspector General for aiding in interstate criminal this and that, extortion, etc etc.
The next day, I got an email saying Paypal had refunded my money from Paypal funds.
They did not take my money back from the Unlock Pros AFIK. The Unlock Pros is one scumbag ripoff artist using Paypal to do it.

hellcatrydr said:
Update:
Exactly like this scumbag told me, Paypal will not refund intangible goods. This pos "merchant ' had bragged to me about that & told me I'd never get my money back.
Paypal did refuse, at first... but they changed their minds after I sent 'em the tape of the guy they gave my money too threatening me and my kids.... (Thank goodness fro rooted phones!) I may have also mentioned that I would report them (paypal) to the Office of the Inspector General for aiding in interstate criminal this and that, extortion, etc etc.
The next day, I got an email saying Paypal had refunded my money from Paypal funds.
They did not take my money back from the Unlock Pros AFIK. The Unlock Pros is one scumbag ripoff artist using Paypal to do it.
Click to expand...
Click to collapse
I hate scammers more then anything. Hope they get what they deserve.
Sent from my GT-i9505(rooted) Android 4.4.2

I am sorry that you got scammed, and glad you got your money back.
But on THIS site we do not discuss anything to do with IMEI changing for any reason, this includes services or hack methods.
Closing this up.