Related
I've done a bunch of research and decided to enter the tablet world today thanks to woot. I've read a bunch of information on the GTablet and one of the things that keep coming up is the fact that out of the box, it leaves something to be desired. Since I will be rooting it and installing custom mods on it anyway, I'm not worried too much about the preinstalled software, but I read about updates from ViewSonic. Can someone fill me in on these updates so I know what course of action I should take as soon as I get my new tablet?
Connect to wifi, DL viewsonic update, reboot, install clockworkmod then your rom
10roller said:
Connect to wifi, DL viewsonic update, reboot, install clockworkmod then your rom
Click to expand...
Click to collapse
Sick, I just wooted
Same. I was all stoked for the iPad2 but decided to go with a rooted Gtab. Hope I'm not disappointed!
Almost bought one from Sears the other day for $400. Good thing I passed on it as Woot has it for $100 less. Anyway, I've been reading on a lot on the xda forum too, hopefully I will have all the knowledge to properly root it. I've been jailbreaking iPhones are years now, so I hope that experience help on rooting android.
If there are links to guides that help help newbies, please post them. Thanks.
All of you,
Congratulations on your new G-Tablets -- even if you did get them way cheaper
than a lot of us did!!!
But please, all of you, read these forums and get used to your tablet so you don't
make a mistake and mess it up bad. Modding does have risks.
All the info you need is in these forums. A little research should answer most
questions -- and it you don't "get it" at least you will be able for post an
intelligent questions someone can help you with.
Good Luck,
Rev
They must have wooted a lot of tablets. I wooted one too.
bebopblues said:
Almost bought one from Sears the other day for $400. Good thing I passed on it as Woot has it for $100 less. Anyway, I've been reading on a lot on the xda forum too, hopefully I will have all the knowledge to properly root it. I've been jailbreaking iPhones are years now, so I hope that experience help on rooting android.
If there are links to guides that help help newbies, please post them. Thanks.
Click to expand...
Click to collapse
The GTablet is a hackers dream. Easy to root, so much so that all the custom ROMs here are pre-rooted for you and can be installed easily without rooting the factory ROM. Jailbreak experience not required but I do recommend you become as familiar as you can with "nvflash" as it could become a very good friend if things go awry. You'll find some information about it and a lot of other good info in the stickied threads in the development section.
Same Here, Just wooted one as well.
Does that make all of you wooters???
rev
requiem33 said:
Same. I was all stoked for the iPad2 but decided to go with a rooted Gtab. Hope I'm not disappointed!
Click to expand...
Click to collapse
My iPad 2 just came in the mail today after waiting since I ordered on launch day... My friend text me the woot deal this morning so I ordered one... tablets have such a long ways to go I'm much happier spending half as much until something amazing comes out.
Luckily someone took the iPad 2 off my hands from craigslist... now I just have to wait for woot to ship! Lots to read in the meantime it seems. It's exciting to see such a great community following for a device.
Also got one off of woot today! Been wanting a tablet for awhile. Really wanted the xoom but for the price I couldn't pass up the g-tab!
Me too!
I also just got me a g-tab off of woot. I am torn though cause I am not sure which I'll use more, my inspire 4g or my g-tab...
I guess this thread needs to be called the "Woot Club". I just found the woot of the day, and snatched it up for $279. Too good to pass up.
I was so happy to find all the good things you guys have to say about it on this forum. I'm running an Incredible with CM7 RC2 and love the customization and well, the OS itself. It was actually XDA forums that made me decide to pull the trigger.
I got in on the woot too. Very excited. I hope my wife doesn't kill me when that woot box shows up. I'll have to buy her some earrings to distract her.
I wooted this morning at work! I'm exited to see what viewsonic has come up with. I have a rooted dx now hopefully rooted this one will be similar. Z4 root works I've heard?
I purchased one from woot as well. I currently have a D1 and have rooted the phone several times. This is a great forum to gain knowledge and I can't wait to begin playing with the gtablet. I was going to wait for the samsung but couldn't pass on the price.
joined the woot train and purchased mine. Addicted to rooting and customizing my Sprint Epic 4g, was going to buy a Nook color but not anymore
Can't wait to mod my G-Tablet and show friends its awesomeness.
Hi Guys
So I bought my wife an Inspire and have been playing around with Wild Child's ROMs over in the Inspire Forum. I think he does fantastic work and so far these are some of the most stable and fastest ROMs I have seen on any Android device that I have used. Check the thread for reviews and feedback from other users.
I spoke with him about developing a ROM for the Tbolt, but obviously he is on ATT and has an Inspire. However, he said if he had one he would definitely get working on it.
I would like to start taking donations to buy him a Tbolt so he can develop a ROM for us to use.
I think we can buy a good quality used one in the $150 range, so it wouldn't take too much to get him started. If we can get enough to buy one ( I will throw in too), I will gladly find one locally in Utah and pay for the shipping to to him.
If there is enough interest on this and we get some posts, I will put up a paypal link for this.
Thanks and please post your thoughts so we can get working on this.
JimmyUT
I think you would be better off having the developer come and express interest in attaining a donated thunderbolt. I am not sure how many people would just send money to you in good faith since Christmas is right around the corner, couldn't hurt to have some extra shopping money. But good luck.
Sent from my ADR6400L using XDA App
Grnlantern79 said:
I think you would be better off having the developer come and express interest in attaining a donated thunderbolt. I am not sure how many people would just send money to you in good faith since Christmas is right around the corner, couldn't hurt to have some extra shopping money. But good luck.
Sent from my ADR6400L using XDA App
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Click to collapse
+1 lol wouldn't be the strangest scam I've seen...
sent from your average gingersensified bolt...
follow me on twitter @RevosOne
RevosFTS said:
+1 lol wouldn't be the strangest scam I've seen...
sent from your average gingersensified bolt...
follow me on twitter @RevosOne
Click to expand...
Click to collapse
So if I was trying to scam you, why do you think I would put in a developers name who is a member and respected developer on this site? Seriously?
I discussed this with Wild Child and he asked me to do it this way. You can confer with him if you don't believe me.
You can also check out my business website.
utahpistol.com
I am certified by the state to teach concealed weapons classes and if there is even a blip on my record or a complaint i could loose my certification and my business. Do you really think that is worth $150 to me?? I. come on gentlemen. Not everything in this world is a scam, and you should have realized that when I put in a devs name that is here on the site and accessible.
But thank you for bringing negativity to my thread as I was just trying to do something for the greater good of the xda community.
Wild Child has a donations link setup. I'd say if you wanted to donate to him why not donate through his link? Also, can you point us to some of his work with the Inspire? I don't see much development for the Inspire.
I was asked to possibly develop for you guys on the tbolt....if you look here,I took over the ROM from someone else...all the proof of my work is [email protected] etc....this wasnt a scam, and for those who gave negative replies...not very nice....jimmyut was only trying to give you guys a stable usable rom for this device....but since you guys/girls want to bash the man for something legit....thats ok ill pass.... Mods can you please delete this thread....Thank you for the confidence and compliments of my work jimmy....ill see you in the inspire forums...
WC
No worries. Sorry it didn't work out because of the negative attitudes of some of the members on here. You would have been a great asset to the Tbolt team.
Maybe I will just buy one myself and send it to you so I can have my own custom one of a kind ROM...
Thanks again for the willingness to help out. I wish this whole community was more like you.
Sent from my ADR6300 using XDA App
ill have a surprise for you tomorrow....
WC
I like surprises
Wild Child said:
...and for those who gave negative replies...not very nice....but since you guys/girls want to bash the man for something legit....thats ok ill pass....
Click to expand...
Click to collapse
Like my Mom taught me, "sometimes it's better to to say nothing at all".
Let me start off by stating that XDA and all the moderators and users have created something absolutely amazing. This site has allowed and taught me to turn just my cell phone into something awesome and personalized. I'm lovin what you guys are doing so keep up the good work for sure.
The first smartphone I got was the Evo Shift, and fell in love immediately. I very soon after discovered XDA and started rooting and flashing away. I helped a few friends out rooting their phones, but I just felt like the Shift was far better and faster.
I used the phone for around 6 months or so. Unfortunately that's where my happiness ended. My girlfriend decided to snatch it out of my hands one night, and i guess decided that I no longer needed a phone, so she smashed it against the pavement which ended my little buddy. Lol. Well she saw the error of her ways or who know what, but she's going to try and buy me a phone in a day or so. We are both not really "ballin" enough to go throw money on some things. Anyways she only is gonna spend around $40 or $50 on the phone. I've looked on eBay, Craigslist, and other sites and it seems like im sort of S.O.L. I've checked out other phones besides the shift, and all i really care about is speed. But hell beggars can't be choosers lol. Well i decided to ask on here to see if I might get lucky and see if anyone has a decent sprint phone they are trying to sell or get rid of.
Any help is much appreciated and very thanked regardless.
I sympathize with your position but the only place on XDA for buying/selling/trading of devices is the marketplace, and unfortunately you will not have access there due to your account being very new, or by PM with someone and you are both taking a risk which most XDA members are unlikely to do. Or by an external source such as you have already checked out.
I will move this thread to Q&A since you did ask for suggestions, hopefully some members here can think of something helpful to suggest.
I suggest sticking with suggestions related to the phone and avoiding the relationship element please.
Thank you,
mf2112
XDA Moderator
I would keep an eye out on Craigslist, and the XDA Marketplace. I've seen more than a few go for just around that price.
Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app
shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
Click to expand...
Click to collapse
All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta
Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
Click to expand...
Click to collapse
No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).
Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi
Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..
My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.
I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.
I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.
A moment of silence for your friend's S4
axljohn said:
A moment of silence for your friend's S4
Click to expand...
Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped
My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
Click to expand...
Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet
Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
Click to expand...
Click to collapse
I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?
Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137
Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.
How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?
Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin
I just checked in with Collin are there any other order numbers anyone wants checked out?
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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#24107
Thanks.
Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.