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I have had my Fuze just under 4 months.
This past weekend I noticed the mini-USB port at the bottom of the phone was cracked. I'm talking about the plastic "tongue" with the 5 or 6 metal connectors on it (the part the charging cable connects to).
At first I was un-able to connect my charger to the phone, but after using a knife to move the tongue back to where it is supposed to be I was able to connect it.
However, it's only a matter of time before it breaks off and I will no longer be able to charge my phone. I did not purchase insurance.
I called AT&T and they told me that it is considered "physical damage" and therefore not covered under their warranty.
They referred me to HTC who gave me the same BS.
I see it as a manufacturer defect. I did not abuse the phone. HTC designed it. I can only charge it using the equipment they supplied with the phone. Apparently, 4 months of connecting and dis-connecting the charging cable is too much for the phone to handle! Of course, it is a cheap, $400 phone. What did I expect?
HTC told me I can send it to them and they will examine it. If they see fit to repair it, they will. If not, it will cost over $300 to fix it. Either way I will have to pay $35 just for them to look at it.
Has this happened to anyone else?
So my options as I see them are:
1. Return the phone to HTC and prey.
2. Purchase insurance from a third party and wait a few weeks to report the damage (and hope it lasts that long!).
3. Cancel my AT&T account (all of them, inc. my land line and DSL) and go to Verizon. I wanted an Omnia anyway. (This would be subject to getting an acceptable signal at home, something that I cannot do with AT&T).
It will cost me $180 to leave AT&T, but that is cheaper than paying over $300 to fix the phone!
I just bought a Fuze 2 weeks ago for $220 on craigslist. Screen has a MINOR scratch, thus the low price. My girlfriend bought her Fuze 3 days ago for $275 in absolute perfect condition. Both of our phones came with everything that came in the box and mine even had the original box. If you look on craigslist, you can find amazing deals. Me and my girlfriend were looking for about 3 weeks though, checking about twice a day for new posts.
This way, you spend less than the repair, and you have your original phone as backup/parts phone. You also don't have to wait as you pick the phone up yourself locally. Just never go alone, meet INSIDE a restaurant or store. I've never had bad experiences on craigslist, luckily. So far, I've bought 17" rims, 2 160GB HDDs, 4 80GB SATA HDDs, AMD Athlon x2 3800+ (for $20!!!), a complete watercooling kit for my PC, a palm treo 750w, a palm centro, an HTC Hermes, and now 2 HTC Fuzes. I make sure that the phones work perfect, check all the buttons, insert my sim card, make a phone call, etc.
I cooked my own quick little rom and the Fuze runs AMAZING compared to about 5 other roms I've tried on here, so don't give up on the phone, it has potential!
My suggestion would by to try a different approach with calling att support. Tell them the phone is not charging, will not sync, etc. Tell them you dont see any sign of physical damage and you have never dropped the phone or submerged it in water, etc. After about 5 minutes of scripted troubleshooting they should be making arrangements to send you a new phone. FYI they have a 1 year warranty on their phones. Obviously you don't want them to think you may have damaged it in any way. Best of luck!
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
my friend had a treo on verizon that wouldn't charge. he just bought another battery and an external charger. i think that's your best bet, as long as you don't use the usb port for data transfer or internet sharing :\
leebo said:
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
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I wonder if calling the ATT warranty number would yield different results than the standard customer service line. With a different department/building/computer system maybe they don't share notes interdepartmentally. I know its not terribly helpful but its better than getting the royal shaft if it works.
Sorry to resurrect this old thread but I had same problem with EXACTLY the same experience with AT&T and HTC. How did you resolve this issue?
I hope to resolve it in a couple of months. I'm just waiting for user reports on the DROID. Even though I'll still have one year remaining on my "contract" with AT&T and will have to pay around $120, I'm leaning toward switching to Verizon.
Believe it or not, my story actually got worse. I limped along with my broken Fuze, then took it to Europe where I lost it. I had purchased "insurance" for it, and was told it only was only covered in the US! (This was not through AT&T).
I asked AT&T for a deal on purchasing it again, and the best they could offer was, get this, a refurbished unit for $50 MORE than they had sold me the new one for!!!
I ended up buying a refurbished one on EBay for $200.
Presently I am so disgusted with the increase in dropped calls, plus the fact that I barely get a signal in my apartment ever since AT&T took over Cingular. I was considering buying their femtocel, as ridicules as that is to pay $150 for a device just so I can get a signal from the company with MORE BARS, but they're not even selling that in L.A. yet.
so if the reports on the Droid live up to the hype, I'll try out Verizon for 30 days. I'm hopeful that will "resolve" the issue.
well, if you have a broken port on your phone
1) you can't sync
2) you can't charge
3) you can't use those adapters
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?[/QUOTE]
4) Keep your mouth shut and stop complaining.
5) Give your money to any other company besides AT&T.
Of these I believe #5 is the only one AT&T will understand.
Order mine online last Monday, and not had anything from them so far. :-(
Have you tried phoning or emailing them?
I'm waiting on mine too. No exact delivery date given but told it should be within 2 weeks which means they haven't got a clue.
I did read a comment on wmpoweruser that they had to send the 1st shipment back due to quality issues as something was faulty on them. Don't know If it's true but could be the reason for the delay.
I also want to know if the Omnia 7 from T-mobile is locked?
I would have thought so but I thought you could always ask tmobile to unlock it for you.
Or easier still buy from a reseller online and it comes unlocked and it's cheaper, the only downside is 1gb against 3gb and not as fast speed but you can either pay 5 pounds a month to upgrade or chance your luck buy ringing them and ask to have the full speed unlocked. Say it's an android phone as that worked for some people.
Thanks chaps, I will give them a call on Monday and see what they say.
I was told by them that there were QC issues and the first shipment was returend to suppliers.
root beer said:
Or easier still buy from a reseller online and it comes unlocked and it's cheaper, the only downside is 1gb against 3gb and not as fast speed but you can either pay 5 pounds a month to upgrade or chance your luck buy ringing them and ask to have the full speed unlocked.
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What does this mean?
Sorry, I was in a rush earlier.
I meant If you buy the phone from a reseller it will be much cheaper but it will have a 1GB data allowance against 3GB when purchased direct. And you will get not get the full high speed internet, you will be throttled down.
You can phone them up and try your luck and they might remove the speed limit, If not you pay £5 a month to upgrade to the full speed and 3GB.
But compare the prices and It's not worth buying direct and resellers are normally unlocked with no branding.
Plus don't forget Quidco or Topcashback etc for extra money back, about £30 on average.
Phoned them again today, and they said they "might" get some in Friday :-( but they said that about today too.
Turns out the QC issue they had with the phones was with the packaging...
Oye. When they mentioned the Friday delivery they told 'but they still need to go through QC first' implying they don't expect them to ship tomorrow.
Well hopefully it should be sorted soon as a lot of people want that phone (inc me)
Bad news according to the buymobilephones twitter account. Says tmobile have informed them It will take up to 2 weeks before stock arrive
It's getting to a stage where the windows phone stock is as rare as kinect stock.
root beer said:
Bad news according to the buymobilephones twitter account. Says tmobile have informed them It will take up to 2 weeks before stock arrive
It's getting to a stage where the windows phone stock is as rare as kinect stock.
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Sounds like real bad news for us who want one
Got a message from T-mobile, "my phone is in stock" , i need to call back to make payment.
Odd, I already payed online I thought. However I rang anyway.
Now, out of stock !!!!!!!!!!! I was not happy.
They only had a small number of units and I took too long to ring back.
I've now told them to send the next one they get, and take payment.
nope, got mine from orange in london cos i knew they had them. I was with t mobile but they said they had software issues and wouldnt be releasing the phone until it was sorted or something so being the impatient guy that i am i went to Orange (london)
T-Mobile do *not* have stock of the Omnia7. Three have had stock since Tuesday and Orange got stock today.
If you've ordered already, best cancel and go for Orange on next day delivery. You can still piggyback the T-Mobile signal, and you get free picture messaging too
Just tried T-Mobile again and they have no idea when the 'packaging' issue will be resolved. Wouldn't be surprised if Everything Everywhere is deliberately letting Orange get the initial sales for some reason.
Regardless, I couldn't get them to do an 18 month contract below £40, even though Buymobiles.net are doing it at 18 month £30.
I got bored and ordered from Orange - If you ring them and push, they will do the handset free on 18 month Panther 40 for £35 per month using a credit on your bill. You also get the standard orange benefit of being able to upgrade after 15 months.
The reason I did it is I'm very impatient and sick of waiting !
Mickey
Nice one Micky. Ordered mine online. Paid £99 with £27.50/month. Should save about £80 over the usual price, so happy with that
'Packagin issue'? That has to be the most idiotic reason to not offer a product at launch. Especially when it's the only winpho7 handset they offer.
thats wierd!
my omnia 7 came 2 days ago from tmobile?!!
I'd like to see it in person before making the the purchase.
I don't know where you live, but every Sony store has a smartwatch at display in Turkey. They even let me try it on my wrist. So if you have any Sony store around you, that would be the best bet to find a display model.
Sent from my HTC One SV using Tapatalk
I bought mine at my local Best Buy. They had three in stock, but for some reason had them locked in storage in their warehouse area and not on the store floor. Took the sales girl 15 minutes to find, then another ten minutes to find a key. They had Samsung Gears in the special Samsung section of the store, and Pebbles and Metas pushed into a display along a side wall, but the Sonys didn't even have a tag on a rack. Amazes how bad of a retailer best Buy has become. The only good things about Best Buy in my area: (1) the mall Best Buy Mobile has a guy working there that owns a Pebble and a Sony and was extremely helpful about showing his own watches and answering questions. (2) While I bought mine on Monday for $199, I was able to get the difference in price when Best Buy advertised it yesterday for $159 (sorry to say it now appears to be back up to $199).
So I'm from Indonesia, and my dad is selling a Note 5 with an online service that acts sort of like Craigslist. We received a message from a supposedly German man living in Ghana, who seems to be really interested in buying the device. However, I find it rather incredulous that he'd want to buy a phone from us when he lives almost on the other side of the world. My dad already asked DHL, who said it would cost around 150 USD to ship, and combined with the device, it makes it almost a full 100 USD more expensive than a NEW Note 5 he could buy locally (I checked).
He says he has already sent the money to a bank account (which was empty, for precaution) to my dad, but it's been a few days, and the money still isn't there. My dad wants the device to sell by 25 March, which is when the S7 begins shipping here, or else the phone is unlikely to sell, and he paid a few bucks to make the ad become the top result, and that lasts only a week, so we're working with some pretty tight timing here. Should we wait or just tell him the deal's off and find someone else?
Why not sell it via online shop like OLX Indonesia, etc? I think it would be easier...
Sent from my ASUS_Z00AD
I messed up and didnt order one at release, now im wanting it pretty bad.
Anyone having luck finding it in the US? I have read reports from several people that some 3rd party vendors that are shipping from Korea are shipping out international version ( no samsung pay, right? ) so I'd like to avoid that.
Frys Electronics shows it available for shipping first week of Jan.
Id prefer to go through Best buy or amazon, anyone have some insider info on them? Customer support has zero info.
thank you!
k7ulu0421 said:
I messed up and didnt order one at release, now im wanting it pretty bad.
Anyone having luck finding it in the US? I have read reports from several people that some 3rd party vendors that are shipping from Korea are shipping out international version ( no samsung pay, right? ) so I'd like to avoid that.
Frys Electronics shows it available for shipping first week of Jan.
Id prefer to go through Best buy or amazon, anyone have some insider info on them? Customer support has zero info.
thank you!
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I was able to find it at Best Buy.
I had the same problem. Couldn't find it anywhere, finally I took a chance, and went to craigslist, saw one going for $200 no box, I asked the guy if the charger came with it, he said yes. I took the chance, went for it, and it's just the watch, with the charger, (no cable or power block) but for $200 it's not bad. I factory reset it before I did anything, so far so good, everything works, Samsung pay works.
Best buy
None of the best buys in my area or anaheim, ca or las vegas have them in stock. The best my local best buy was able to do for me is give me a 10% off coupon ad they couldn't even let me place an order to secure the 299 price.
Been keeping an eye on Craigslist too, thank you guys!
k7ulu0421 said:
I messed up and didnt order one at release, now im wanting it pretty bad.
Anyone having luck finding it in the US? I have read reports from several people that some 3rd party vendors that are shipping from Korea are shipping out international version ( no samsung pay, right? ) so I'd like to avoid that.
Frys Electronics shows it available for shipping first week of Jan.
Id prefer to go through Best buy or amazon, anyone have some insider info on them? Customer support has zero info.
thank you!
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Click to collapse
I usually check nowinstock.net for email notifications when they come in stock at Best Buy, amazon or B&H.
https://www.nowinstock.net/electronics/smartwatches/samsung/
It actually looks like its in stock at best buy currently with free 2 day shipping: http://www.bestbuy.com/site/samsung-gear-s3-frontier-smartwatch-46mm-dark-grey/5647800.p
Aww snap! Thanks for that! I was at bestbuy not less then 2 hours ago and they were showing none. Anywhere. Ordering!
I Also got mine from Bestbuy about a week ago, but they were out of all the Bluetooth only editions. I ended up convincing them to sell me an ATT version for the same price and I'm just using it as Bluetooth only. Seems they are out of stock just about everywhere..
I ended up getting two shipped out. One came in today and the bezel clinks quite a bit. Going to see how it compares to the one arriving tomorrow.
Found one under my Christmas Tree. :good:
I just bought one today from my local Best Buy. No Best Buy locally had them until yesterday. Per the manager I bought mine from, they had a shipment of them come in yesterday. They only got 4. There was only 1 not ordered online that was available for anyone to walk in and buy. They didn't have a demo unit on the floor.
AT&T has a special if you upgrade a line, you can get the S3 for 50 bucks...just did it myself. Doesn't have to be the Flagship, either...any Galaxy phone.
Just walked into my local best buy today and they had one left. It was $350 though. They said they will price match until the 15th of January so hoping it goes on sale! Either that or Verizon announces they are getting a LTE model and I'm returning this one asap
Picked one up, the last one, at my local Best Buy. It was $350 but I was able to use a one time 10% discount. Came out to $337. A few bucks more than with tax on the sale price. Ordered from Samsung 3 weeks now and still no updates. Cancelled that order.
whoever is looking, I use this site to stalk the stock of the main website/stores to find most things and the watch was one of them. It even says at this exact moment amazon has them in stock
https://www.nowinstock.net/electronics/smartwatches/samsung/
None of my Best buys stores in the Bay area has it in stock. Starting hitting craigslist and picked one up for $220, like new in box with all accessories and the receipt from Amazon. Can't express how much more comfortable this is compared to my S2.
They have alot in the Fort Worth Texas areas
moralesd66 said:
Picked one up, the last one, at my local Best Buy. It was $350 but I was able to use a one time 10% discount. Came out to $337. A few bucks more than with tax on the sale price. Ordered from Samsung 3 weeks now and still no updates. Cancelled that order.
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Man i have had the same luck with Samsung. I ordered during the christmas sale and its been weeks. Aholes haven't shipped my order yet. Best buy has been out of stock since a long time near me, either. So i kept checking almost daily like a routine and finally found in stock, ordered and cancelled my Samsung order. The frustrating part is Samsung website has been showing The Frontier will ship in 1-3 business days since past coupla days. I called their agents and they all be like- "Oh sorry, it just means it will be delivered in 1-3 business days, once it leaves the warehouse. It is not what you think". WT?? Man I got so pissed calling them again and again with no luck, they all repeating the same sht. I have a strong feeling they are not shipping in the order received. I think brand new orders at full price are still being shipped sooner than those back orders sold at sale price.