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O2 asking for second copilot package back!

Anyone else had a request from o2 to send the duplicate copilot package back? Just had mine !
Already used the second one!!
Do they have a recourse to charge me for it? They sent in error.
Gavin

gavin-panparks said:
Anyone else had a request from o2 to send the duplicate copilot package back? Just had mine !
Already used the second one!!
Do they have a recourse to charge me for it? They sent in error.
Gavin
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What do you mean you got two? I only have one.

ive just had a letter asking for the second 1 back ,ive also used it

MrSmith22 said:
What do you mean you got two? I only have one.
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Some O2 sales ppl didn't realise that it comes preinstalled with CoPilot, so they where sending out extra packs with CoPilot.

Hi,
anybody there who want to sell, the second one? (duplicate copilot package)
(send to germany)
greetings
Harry

I've still got my second (unused) CoPiolot software they sent, also got a letter yesterday headed Opppss asking for it back , as far as Im aware I've paid for it because I was charged extra contract wise when upgrading to an Orbit 2 otherwise I would have had a higher discount on my tariff.
So if I send it back Im due a refund right?
Im thinking about holding it hostage until they force HTC to make proper video driver's, I cant believe the scrolling on the Orbit2 is worse than the original Orbit

Hi all,
I also got the Oops!!!! letter from O2 wanting the boxed version of Copilot back.
I have used the memory card from this box to get the copilot working as the one with the phone didn't work.
I am thinking of ringing them to ask for a reduced tariff as I think this was mis-sold. I was quoted £50 more for each of the packages because I wanted copilot, when it was included free.
Got to be worth a go.
Andrew.

I had to create a new card installation from the supplied disk as the original one was corrupt - not a very good start.
Yesterday I got a letter asking for the second CP7 software back, this went in the bin as I only ever received a single copy of the software with the device, and they never sent out a second copy to me - Mike

DMAND said:
I've still got my second (unused) CoPiolot software they sent, also got a letter yesterday headed Opppss asking for it back , as far as Im aware I've paid for it because I was charged extra contract wise when upgrading to an Orbit 2 otherwise I would have had a higher discount on my tariff.
So if I send it back Im due a refund right?
Im thinking about holding it hostage until they force HTC to make proper video driver's, I cant believe the scrolling on the Orbit2 is worse than the original Orbit
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Good choice!!! You can also sell it to XDA Dev members. Me? I choose the package without the co-Pilot only to find one inside. They could'nt claim it back coz I paid for the whole year upfront. I did'nt received any claim notice though.

Hi All,
Just got of the phone to O2 (customer retentions) and got a new deal off them.
Original deal taken out 05/02/08.
24 month @ £40 with a £5 customer loyalty discount, phone free.
New package.
18 month @ £35 with a £5 customer loyalty discount, phone £49.99. Also one free month rental for all the hassle.
I used the argument (which is true) that when I ordered on 05/02/08 I was quoted 2 prices. I was specifically asked if I wanted the Orbit 2 with or without CoPilot s/w. All the prices with CoPilot were £50 more than without.
The O2 rep (Adrian) agreed with me that this was wrong, a throwback to the original Orbit which was available with CoPilot at £50 extra. He agreed to move me to the 18 month tariff with me paying £49.99 for the phone. I then asked if we could do anything about the phone charge and he agreed to a free month’s rental. So the phone has cost me £15.
I am sorry if this comes across as sexist but I was getting nowhere with this speaking to women, they didn’t understand my position. Eventually I got put through to retentions and got a man. Sorted.
Andrew.

acthedruid said:
I am sorry if this comes across as sexist but I was getting nowhere with this speaking to women, they didn’t understand my position. Eventually I got put through to retentions and got a man. Sorted.
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I suspect the retentions team is a bit more clued up anyway. They have the power to fine tune packages rather than select from a bunch of options. They have to be on the ball a bit more for that to make sure they don't undersell. I've just ordered my O2O2 after having to wait until March 1st because of an 18 month upgrade cycle. I didn't want to wait 18 months again for an upgrade but then I didn't want the crappy packages they give you on a 12 contract. It told them that I was happy to have a 18 month contract, but I didn't want that to mean an 18 month handset upgrade cycle too (although being a "select" customer means I get to upgrade 3 months before end of contract)
The woman in sales just couldn't do anything but when they put me through to another woman in retention, she was great and sorted it all out. FWIW I got a 12 months contract, 1000texts, 600mins, web bolt-on, £40pm, handset free. Not amazing but online the same contract would be £40+£7.50 a month (for webbolt-on) and £50 for the handset - an extra £140 over the year.

Argue your tits off with o2,
theyre not perfect by an means... and trust me i should know,
owning an orbit i contacted o2 shop in town to have confirmed whether 4gb card will work ok,
(SDHC) told yes, so brought online from non o2 supplier,
card didnt fit etc, but o2 liable as advised it would,
o2 promised to send 'free' 2gb card,
this arrived damaged,
rang complaints - card sent out, card didnt arrive
rang complaints again - card sent out - card didnt arrive
(turned out both cards were not actually posted at all) - blatently lied to !!!
rang again threatening legal action,
i was 12mths into an 18mth contract = by way of apologising
i now have Free upgrade to orbit 2
free spare battery
4gb sdhc card
and my package has been updated to include bolt-on 'free' for internet useage
theyre a bunch of half witted brain dead's
who dont know their backsides from their elbows
contract still remains 6mths to end,

Purchased Through Expansys

Hi all,
Couldn't wait any longer for touch pro to be available through the neworks. Took the plung and ordered today through Expansys with T-Mobile Flext 35 with W n W. My only concern it the reports of bad recieption on t-mobile. What are my rights of return with on-line sellers if my signal is bad. In my home there is no 3g and my GSM signal is between 1 and 2 bars. Always when out and about will I get the H or just 3G I seem to remember some comments on Expansys not including H with their sim cards.
Thanks everyone for taking the time to read and responding.
College.

I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF's (3 quite spaced out locations, and I also live in the bottom of a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract, certainly no more than about 10 days I think. But if you are having problems with reception, I'd say it was down to your area rather than the network or the phone.

l0st.prophet said:
I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF (3 quite spaced out locations, and I also live in a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract
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You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.

ardsar said:
You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.
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Sounds reasonable, I'm sure if you were to phone them up they would tell you where you stand.

I believe that the law in the UK states that on any mobile contract, you must have a 14 day period within which you can return it for ANY reason.
if expansys refuse to allow you to do this, they are breaking the law!

Hows your phone and T-Mobile ???
I'm toying with the idea of getting the same deal you went for , but i'm just unsure about t-mobile , so hows it all going ????

I went through expansys but with the t-mobile combi 30, no problems as of yet

Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.

bagg1234bagg said:
Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.
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The Distance selling regulations are actually 7 working days btw....

Hi all,
I'm new to the forum, although I've been lurking a few weeks.
Anyway, I too got a Touch Pro through Expansys with the T-Mobile Combi 30+WnW contract.
I noticed a problem with it (the contract) yesterday, which was the billing date, which was set to the 20th (had to sign up to the T-Mobile website to find this info out), and I had only got the contract on the 1st! I thought it was a little unreasonable to want me to pay over a week before the end of the month and it was also a couple of days before I get reimbursed for my time at work (and I don't want to eat cereal for a week ). I read the FAQ and billing info which said I could change it if it was in 14 days of the billing date, which it was just! So I battled with 150, robot voice of annoyance, and after managing to confuse it twice, it dropping my call twice while waiting for a reply from tech support, and giving up waiting after 10 minutes, I used their contact form to email them. A guy called me back 5 minutes later, brilliant! He moved the billing date to the 26th, for some reason the 25th which I would have preferred was a problem, but never mind.
So far though I really like the phone, which is my first windows mobile and at least the buttons work, unlike those on my hate inducing K800i.
BTW I'm pretty sure Expansys website says you have 10 days to notify them that you are going to return the phone.
Owen

2
do somebody can work it??

herrajohny said:
do somebody can work it??
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Do you speak English?
As for T-Mobile, I have had my phone for a few week now and no problems at all. I get great HSPDA signal for web browsing, after some faffing about I get YouTube streaming, calls are clear (1 dropped call in 2 1/2 weeks)and no problems with messaging either. T-mobile has by far one of the best Mobile Werb plans in the UK (Orange has 250mb limit and vodafone has 500MB fair useage, T-Mobile has 1GB Fair useage).
All in all I am very glad took the plunge!

I certainly think t-mobile offer a good service (unless abroad! - made my wallet somewhat lighter) but they have no business sense at all, as an existing customer with a month and a half left on my contract I can't use the same method to upgrade to the Touch Pro. I have a feeling it's going to be cheaper with vodafone etc when it launches though I dunno but I think I may hold out (Also for their faster HSPDA).
I wouldn't worry about fair usage policies, when I moved house with my t-mobile 1gb fair usage I didn't have the internet for a month so I plugged my n95 in and was able to get 1.5mbps to my pc. I think I must have used at least 10gb that month using it as my usenet client etc. All that happened was they sent me a letter two months down the line. I think unless you always use lots of BW, you really can see it as unlimited on any fair usage policy.

MT4G Out of stock everywhere :(

I'm having the worst luck. My wife and I ordered 2 brand new mytouch4g's last saturday through tmo customer loyalty for a total of 400 bucks (200each) for both phones. They didnt send the EIP acceptance until tuesday after i called them. I accepted they charged my card and I got a text message saying my order went to fulfillment Nov 12th. Well yesterday I called and they told me that the phone is backordered. wtf...! i already sold my current phones and now they don't even have an ETA of when the phones would be available. This is pretty lame.

Whoew!!!..really feel bad for you. But its a good thing,now that alot of people have mytouch 4g that means that this phone will be light up. All the dev team will be supporting this phone like crazy.
Sent from my HTC Glacier using XDA App

Asonitez said:
I'm having the worst luck. My wife and I ordered 2 brand new mytouch4g's last saturday through tmo customer loyalty for a total of 400 bucks (200each) for both phones. They didnt send the EIP acceptance until tuesday after i called them. I accepted they charged my card and I got a text message saying my order went to fulfillment Nov 12th. Well yesterday I called and they told me that the phone is backordered. wtf...! i already sold my current phones and now they don't even have an ETA of when the phones would be available. This is pretty lame.
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Man, never sell your phone until you have the new ones in hand, and then don't sell them until you had the new ones a few days and checked out any bugs. It's called "common sense" and it's not taught in schools anymore! I ordered mine on Sunday when the new plans came out, they shipped Monday and are arriving today. I'd like to get my Evos on ebay, but waiting for 1-30 days until they are checked out. I have 30 days to return/exchange them and cancel the contract so I'm not porting my numbers over until everything checks out, and that includes the billing. It's so easy for them to promise a given price on the phone and then have your first bill be totally different than what's quoted. Then, and everyone hates to do this, you have to call your carrier and have a big fight. I'll keep the number they issued me and have my sprint number "forwarded" to this phone while I check it out. This plan will save a lot of potential headache.

This doth not bode well. I just ordered another MT4G too. Ugh. I hope they get their supply issues resolved.

man, that really sucks...hope you have at least something to use for the time being. If not, you can probably pick one up off craigslist for dirt cheap to at least have a phone until they come in.
I never sell my old phones...my wife hates it, but I have a good 7 foot stack of phone boxes in our bedroom closet, and I constantly buy phones I dont even use from craigslist myself
My daughters will go through them once in awhile and want to use one now and then...but sadly, they always want to go back to their iPhones.

I bought my first one through TMO on launch day. But, I just ordered one for my wife on Monday through WireFly and it just came today. WAY better price than buying through TMO. Call them and you can get a better deal than what's posted on their site.
The only thing about them is they bombard you with "additional" great offers while you are on the phone with them. Don't buy their insurance plan, it's crap. I bought it and found out it didn't cover water damage at all, so no dropping the phone in the crapper by accident. And it won't cover theft from an unoccupied building... so if I leave my phone at home, go somewhere, and get burglarized; it won't be covered. Worthless. I called and canceled the crappy insurance. It's not eligible for a TMO $6/mo protection plan when you buy it through WireFly, but if you bring it into the store and show them it's not damaged, they will give you a $4.75/mo plan that is the same as their $6/mo plan, but the difference is that it doesn't include equipment malfunction/failure. Only covers damage or theft.

yeah i havent found it in stock anywhere in my area...i really want one !

wow that does suck they had a lot of them right by my house in cali. i just returned my white one for a black one at the store and they did it no problem. but if u dont have a phone, just go to a tmobile store and tell them what happened and try to get a loaner phone. thats what i had to do for a day cause i sold my hd2 so i can upgrade to the mytouch 4g but it wasnt gonna come out for another day when i sold my phone.

I bought 2 MT4Gs on NewEgg.com
I found the MT4G in stock on NewEgg...i ordered 2 (1 black and 1 White) i was about to buy them on amazon for $119 and saw they wouldnt be delivered until Dec. 28th...so went over to trusty NewEgg.com and they had the same price ...Ordered on Monday the 15th and will be delivered tomorrow...hurry the might still have them ..btw i checked back on NewEgg the following day and the price was up to 149$
FOLLOW ME ON TWITTER @Face_Melter we can be MT4G friends...lol

The stores are usually stocked... I would try there. Also they will let u swap within the 14 days at a tmobile store too even if you got the original phone from the 800 number.

I bought my mytouch 4g from newegg when it came our for $79. Last i saw target mobil was selling it for 79 too so check it out. I just dont understand why people are buying this phone for 200.

I got mine from Radio shack for $149(2 year upgrade). Plus Radioshack gave me $130 for my HD2 with wall charger and $60 for my G1 and wall charger. So I paid nothing for my MT4G. And I bought a car charger for it.
Sent from my HTC Glacier using XDA App

i ordered mine this morning from amazon before they went out of stock...still shows the shipping date as tomorrow, so hopefully it still gets shipped

topgun303 said:
I bought my mytouch 4g from newegg when it came our for $79. Last i saw target mobil was selling it for 79 too so check it out. I just dont understand why people are buying this phone for 200.
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You really don't understand the concept behind tiered pricing? Seriously?

I just ordered one for $267 and paid for 3 day shipping from retentions. Got tired of the Vibrant GPS not working. If I paid for 3 day shipping I better damn well get it. We'll see I guess.

I got my 4G Black, at costco, say would I be able to walk into t-mob and exchange for a red one? curious, as I still have a week before the 14 days are up.

it's those damn commercials that is making this phone sell like crazy
Sent from my HTC Glacier using XDA App

Considering selling?
My wife had problems with her MyTouch 4G speakerphone and had me get her a "simple" phone. I'm supposed to receive a brand new one from T-Mobile within the next week and I am thinking about selling it. What should I expect it should sell for? Thanks.

Ken B said:
My wife had problems with her MyTouch 4G speakerphone and had me get her a "simple" phone. I'm supposed to receive a brand new one from T-Mobile within the next week and I am thinking about selling it. What should I expect it should sell for? Thanks.
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Since T-mobile is selling it for $450 new with buyers remorse, warranty, and option to add insurance, I would probably shoot for 400 if it's still unused.

I got mine on the day it was released, 10am my local tmobile store opened up and I was the 1st customer there. Paid like 320 for the MT4g cuz I wasn't in my full upgrade Price. but then I sold my HD2 for 350 so I thought hey Might as well buy the new phone... When I got home and the wife saw that I had the new MT4G she wanted one too. So I went back 2 days later and got the white one for her paid 200 for hers..
I think that all these 3rd party websites are ordering all these phones from tmo so that's why the main tmobile is backed ordered. But if you go to the stores they have them stocked up...

Returned My 2ND G2X , Now Im Stuck With Blackberry :-(

Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.

i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.

charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?

was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.

it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.

You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.

grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets

suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?

Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App

crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.

My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.

suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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Click to collapse
but this doesn't apply if i bought it online through tmo, correct?

crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.

crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.

[UK] Carphone Warehouse pre-orders

Hi all
Anyone pre-ordered from CW yet?
what did you get and when do you think it will be shipped
Cannot remember if last year they were OK or not at shipping them ahead of others
Also are there some freebies with these orders?

I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
I wasn't sure who to go with as I wanted to make sure delivery was on 20th since I will be at home that day and I figured CPW would have the most stock plus the free speaker. But then they will probably also have the most orders. John Lewis isn't a place people would normally think of buying a mobile from (I was surprised to even see it listed!) so I'm hoping they have enough stock and reliable enough delivery to get it to me on time. My order confirmation shows the delivery date, the CPW confirmation only said "current" delivery date which didn't sound very definite to me!

Ordered instore at CPW inside Curry's Bolton today. Black S8 (SimFree). Took 10 mins, collect from store on the 20th & get a free Samsung speaker

Same. Ordered instore in Market Harborough CPW for delivery to store on 20th. The free Samsung speaker looks rather nice and is waterproof to match the phone. I'll be using that in my bathroom. They had both S8 models to play with - full working units, not dummies. Very nice indeed! Went for the S8 - it's plenty big enough!

scgf said:
Same. Ordered instore in Market Harborough CPW for delivery to store on 20th. The free Samsung speaker looks rather nice and is waterproof to match the phone. I'll be using that in my bathroom. They had both S8 models to play with - full working units, not dummies. Very nice indeed! Went for the S8 - it's plenty big enough!
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Scary how much smaller it is than my 6P and how little bezel there is! Still almost went for the plus tho...

Ordered mine on Launch 10 mins after the Live Announcement ended from CPW in Currys in York. Got a Black S8 + Free Wireless Speaker and a free £50 Currys/PCWorld Gift Card to use within 6 months. Delivery to store on 20th April.

comicbookguy72 said:
Scary how much smaller it is than my 6P and how little bezel there is! Still almost went for the plus tho...
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Indeed. I was amazed at how the plus just doesn't look huge as I imagined it would. I wasn't actually intending to order - I bought a Google Pixel a week ago but was very disappointed as the lens flare I got in several photos over the weekend. CPW accepted the return and I paid the extra for the S8. Now having to use my old Nexus 5 for a couple of weeks.

scgf said:
Indeed. I was amazed at how the plus just doesn't look huge as I imagined it would. I wasn't actually intending to order - I bought a Google Pixel a week ago but was very disappointed as the lens flare I got in several photos over the weekend. CPW accepted the return and I paid the extra for the S8. Now having to use my old Nexus 5 for a couple of weeks.
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Good to know the returns policy works. Just hope rooting is possible and the custom rom scene is good enough on the S8. (had Nexus devices since the GNex & really going to miss crack flashing).....

I had a Galaxy S7 before the Pixel. I didn't do any custom roms or anything, but did flash firmware on a couple of occasions. TouchWiz (or whatever they call it now) is not an issue any more - I put Nova Launcher on it and to me it looks just like stock Android. The photos I took on the S7 pleased me more than those I took on the Pixel, so I have high hopes for the tweaked camera algorithms on the S8.

scgf said:
I had a Galaxy S7 before the Pixel. I didn't do any custom roms or anything, but did flash firmware on a couple of occasions. TouchWiz (or whatever they call it now) is not an issue any more - I put Nova Launcher on it and to me it looks just like stock Android. The photos I took on the S7 pleased me more than those I took on the Pixel, so I have high hopes for the tweaked camera algorithms on the S8.
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It's actually not the same sensor either ,it's the same specs but a new one that no other phone uses. I'm sure it will be better in many scenarios with the improved processing and new features and will probably knock the Pixel from 1st place on dxomark. I can't wait to do some testing once I get it.

I can't wait for the 20th and my new phone! I pre-ordered it from CPW on Saturday.

ewokuk said:
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
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I've had this from Carphone Warehouse several times in the past. I can almost guarantee that if I order anything online from them the payment will be rejected and I will have to contact them, then my bank to get it sorted. I don't know what they do, but I never have issues like this with any other company. When I check my credit reference no search is visible from them and, as you say, there is no reason to refer to a credit reference to buy a phone SIM free!

ewokuk said:
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
I wasn't sure who to go with as I wanted to make sure delivery was on 20th since I will be at home that day and I figured CPW would have the most stock plus the free speaker. But then they will probably also have the most orders. John Lewis isn't a place people would normally think of buying a mobile from (I was surprised to even see it listed!) so I'm hoping they have enough stock and reliable enough delivery to get it to me on time. My order confirmation shows the delivery date, the CPW confirmation only said "current" delivery date which didn't sound very definite to me!
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On the Samsung website (btw - how come you didnt ordered it form there?) when i placed my initial order (which was cancelled by some idiot CS guy) it was saying deliver from 19th - but when i tried to order again yesterday - it was saying deliver by 28th April !?>! - in the end their stupid webpage didnt work so i gave up and gone with CW who say delivered by 21st ....i went for collect in store since i am never in one place to wait for the courier

scgf said:
I've had this from Carphone Warehouse several times in the past. I can almost guarantee that if I order anything online from them the payment will be rejected and I will have to contact them, then my bank to get it sorted. I don't know what they do, but I never have issues like this with any other company. When I check my credit reference no search is visible from them and, as you say, there is no reason to refer to a credit reference to buy a phone SIM free!
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I had the same issue - got an email later saying card didnt go thru - had to call bank and them to sort it out - annoying - but still better than the crap samsung website service

tim2london said:
On the Samsung website (btw - how come you didnt ordered it form there?) when i placed my initial order (which was cancelled by some idiot CS guy) it was saying deliver from 19th - but when i tried to order again yesterday - it was saying deliver by 28th April !?>! - in the end their stupid webpage didnt work so i gave up and gone with CW who say delivered by 21st ....i went for collect in store since i am never in one place to wait for the courier
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I didnt order from Samsung because when I went there to check on Sat, it was saying deliver by 28th and didn't even mention getting it earlier via pre-order so I assume they had already sold out of the pre-order ones. I think years ago when I was going to pre-order something from Samsung it turned out that they didn't have enough stock to fill it, and other places like CPW did, so I ended up having to cancel it and get it elsewhere to avoid delays. You would think Samsung themselves would have the most stock but that wasn't the case back then so i haven't ordered direct from them since.
CPW are clearly too incompetent to get their own website to work properly, and too incompetent to be able to deal with it when it doesn't work, so hopefully John Lewis can deliver instead.

ewokuk said:
I didnt order from Samsung because when I went there to check on Sat, it was saying deliver by 28th and didn't even mention getting it earlier via pre-order so I assume they had already sold out of the pre-order ones. I think years ago when I was going to pre-order something from Samsung it turned out that they didn't have enough stock to fill it, and other places like CPW did, so I ended up having to cancel it and get it elsewhere to avoid delays. You would think Samsung themselves would have the most stock but that wasn't the case back then so i haven't ordered direct from them since.
CPW are clearly too incompetent to get their own website to work properly, and too incompetent to be able to deal with it when it doesn't work, so hopefully John Lewis can deliver instead.
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On JL website - they only have S8+?

I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!

FoneFreak786 said:
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
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Depends what you want. I'd much rather have the speaker than a VR headset or a memory card!
I'm not sure the UK is getting screwed - the S8 launches here at the same time as the States. There are many countries that don't see phone releases until much later after launch. We generally get them pretty quickly.

tim2london said:
On JL website - they only have S8+?
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I thought they had both but I have ordered the + anyway.
---------- Post added at 13:18 ---------- Previous post was at 13:17 ----------
FoneFreak786 said:
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
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Click to collapse
Yup battery life worries me too but I have not found another device that I would be willing to go for and my S5 is getting on a bit so I need to upgrade.
UK being screwed is nothing new. We get screwed on price and screwed on deals for just about everything. Now they are using brexit as an excuse to stick the prices up on everything when we were already paying far more than the exchange rate says we should have been paying in the first place! They have all just spotted an opportunity to increase their profits by a big chunk and hide it as being brexit. And Samsung themselves can keep whacking up prices all over the world because they dont really have any serious competition at the top end, otherwise they wouldn't be able to.

XxSPARC0xX said:
Ordered mine on Launch 10 mins after the Live Announcement ended from CPW in Currys in York. Got a Black S8 + Free Wireless Speaker and a free £50 Currys/PCWorld Gift Card to use within 6 months. Delivery to store on 20th April.
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arrgh how did u managed to get extra 50 quid on top xd i just preordered s8 plus and free speaker... for delivery on the 20th