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So my HTC VZ6900 (Vogue) was acting up two days ago and I could tell it was a software issue and has not done any real research on the device till yesterday! Here is my story...
HTC started acting up while at school on Monday and was not doing great. I tried a soft reset but nothing worked... Booo. I tried removing the battery and waiting a few minutes and it took an entire 90 minutes + to get past the WM 6.0 screen! Once it got to the today screen the touch feature was none responsive so I could not really access anything. Soft keys worked. Couldn't get anything and the phone would not connect to the network.
Tuesday morning I took it to the Verizon store before I went to work. I had brought my old phone because I was not sure what was wrong. I personally thought it was a software problem, and figured that if that was the case Verizon would hard reset the phone or at least give me a replacement. Wrong. The clown at the desk took my phone and word for word quotes here: "Ah, yeah this thing is dead you’re going to have to get a new phone. Oh! Wait you have insurance you can pay $50 and they will give you a replacement."
I am a studying to get a PHD in electrical engineering and my gut told me this was not the case... So I said no thank you to the insurance and ask him to switch my phone to my old phone that being my old envy which still works perfect. When I went to leave they tried to take my HTC touch to which I protested and they complied. To work I go...
Well it was a quiet day so I had lots of free time and decided to Google VZ6900 problems, after about 10 minutes of searching I came across XDA-Developers! Did a little searching and saw that some people had similar problems. Figured out how to hard reset my phone (This was not a problem all of my contacts were saved to windows live!). Phone resets and it’s like brand new. I had seen these ideas of Custom ROM's and decided to do a little reading. After about 20 minutes I decided that it would not be hard to upgrade my ROM, loaded coke loader and followed the Verizon directions, 20 minutes later BAM running WM6.5 custom ROM. Hm I began to wonder, will Verizon be so nice as to activate this for me? I know they love to lock everything down so that they will get paid. I walk back to the store at 430 and proceed to wait 25 minutes to talk to a different person. I was explaining that their Tech earlier had told me the phone was broken beyond repair and that in fact he had just been lazy and refused to even attempt to fix the phone. They did not like this one bit. They told me I would have reset to the original Verizon settings. Though what he intended was that I needed to run the Verizon ROM with its own customization. So I asked the guy if he could get the other Tech who had helped me earlier to come into the conversation and he was somewhat upset at this time, but complied.
"Hey your back, oh wow this is the new Windows Mobile Cool!"
"Yeah I spent the better part of the day fixing my phone, now switch my phone back"
"Um... I do not know if I am supposed to do that. Um."
"Remember this morning when you told me to file an insurance claim for a broken phone?"
"Yeah, don’t have to do that anymore but I cannot activate an unlocked phone"
"Yes but telling me to file an insurance claim for a broken phone when it was not actually broken is insurance fraud"
"Oh... well we are not supposed to do this but I'll make an exception"
Two minutes later that had it all up and running and I was out the door without any problems.
Thanks to everyone who has contributed to the information I used, it saved me a great deal of time!
Hey Guys,
So my phones has an issue, whenever im using the keyboard and typing out an email or texting or whatever, the phone will randomly shut off. It then either boots up after about 5 seconds, or I have to do a battery pull. Last night I had it sitting there and it shut off, and didn't turn on, nor did it even show a charging indicator when plugged in, or even turn on. I pulled the battery, let it sit for 30 mins, and then got it to turn on. So far it did a shut down and reboot once when I was typing an email. I have been running it stock,no root, and have been experiencing this for about 2 weeks now. I took it to sprint, 1st time around, they "re-imaged" the phone, and then ran a "diagnostic" on it, handed it back and told me that ought to do the trick, which I knew was not going to be the case. But fine, ill play the game. Sure enough, that evening same issue. So 2 days later, took it to sprint again. Again, re-image. I told them their fix didn't work the first time around, and was told that I needed to bring the phone in when it had the problem, since they were unable to reproduce it. Obviously this is something that I can't just make happen on command. So..what should I do next? I am well past my 30 days, and honestly I just want to walk in and get a new phone, and not have to do some real dumb crap and toss the phone in water and then do insurance, it would end up costing me $100 at least. I did get the phone from bestbuy, and I think it has black tie insurance, although I don't know if that would be anymore or less helpful than the sprint genius techs...recommendations?
Thanks,
MJ
Get your replacement phone. Don't put up with their crap, tell them how it is. Be a douche if you have too
^ Shift Faced
It's kinda like when Sprint misbilled me for months and refused to correct further than 60 days back. Said "their system wouldn't allow it". I made it known I cared zilch for their system and what it could or couldn't do and after an hour on the phone and 4 "supervisors" they figured out a way.
The key is to be firm and insistant but not to curse or name call. Don't give em an excuse to hang up on you. Your phone is borked and they need to replace it. You're not demanding anything extraordinary just for them to hold up their end of the bargain.
^ Shift Faced
It couldn't hurt to check with best buy and if they won't replace it go to sprint tell them you need a replacement and don't leave till they give it to you. You pay them for a service and they don't have a right to tell you no. Or just sit there and mess with the phone untill it messes up and show them.
Sent from my PG06100 using XDA App
Resolved.
So after my second trip to the tech support folk, I finally had time to call customer service, got transferred to their advanced technical guys who spoke to me for about a minute, and then transferred me to a manager, they initially suggested I go through assurion and sprint would bill me the $100 on my next bill, and I calmly suggested that since the phone was still under manufacturers warranty, that I should not have to pay a cent, after putting me on hold to escalate again, I was told I would be sent a new phone. All said it took two 45 mins trips to sprint service center, and another hour on the phone, but it's taken care of. My only complaint is that they do a better job of training their techs...example, if a software\hard reset was performed, and the customer comes back still having issues, and the phone shows no signs of abuse etc, don't do yet another hard reset and tell them to come back when the issue arises\can be replicated on demand, the customer has nothing to gain by lying about their device being broken, especially if they just want the same exact phone as a replacement. My losses, time, and about a dozen or so emails I lost b\c the phone shutoff while I was composing them.
I completely agree with you on the running around and wasted time aspect and "why would I be coming in if my phone didn't have an issue" and the tech bandaiding a problem. What I usually will do is sit down at the store and run through a routine that know usually causes a problem so I can walk up and show them that the problem isn't fixed and then they can't back out of getting a new phone for me...sometimes you just have to be an ass like that and show them whos boss. I'm paying for a service, at least let me have a phone that I can use on it reliably.
Sent from my PG06100 using XDA App
I left my phone for an hour ( even though it didn't appear that they did anything). Before I left, I showed them with an app called "touch test" that my touchscreen has issues, and showed them how it didn't swipe right. They said "maybe it's just that app, and showed me that if I swiped in a working part of the screen swiping would work (really?). When I came back after the hour and showed them how angry birds wasn't working... they did everything to get it to work despite the problem. I showed them how angry birds on their in store shift didn't have the problem that mine did. They played angry birds for about 10 minutes trying to make it look the same on my shift as their store's shift. I think that the whole time they were hoping that my phone would snap out of it momentarily so they could send me home. Finally, like 1.5 hours later, they ordered me a freaking refurb.
Sent from my PG06100 using XDA App
Hello all,
I am hoping HTC isn't monitoring this because the process is still on going but they cannot go back on their word as it is printed, saved, PDF'd, recorded via phone and all in the cloud in case haha.
My original problem was that the charging port was whacked out. You know how most of us have to prop up the charging cable to our laptops or other devices because one single pin out of a million decided to move so you have to Macgyver a solution? That's what I had to do at first...and then it just started saying "Slow Charging...use original charger." So I've always used the original charger and have three rapid charger 2.0's. At first I thought those three were causing an issue so I went to the original charger that came with the phone and the original cable...neither did the trick and I swapped out like 15 USB-microUSB cables and with different USB-AC units. Anyway, it got to the point where I had to plug the cord into the phone and then wrap it underneath once and let it stay for about 8-10 hours to charge. I was getting tired of it which is why I ended up with that 3rd rapid charger 2.0. The 2nd was because Digital River screwed me. But anyway...point is: there is definitely a problem with the charging port.
I first call Verizon Wireless and ask questions outside of unlocking, S-Off, Rooting, etc which my phone had been until HTC will probably reset when I get it back ... Small price to pay for what they did for me. They said they could overnight a phone to me, at no charge, and I'd have to send the original phone back. And then the gentleman happened to mention the fact that IF VZW determines a cracked screen or other damage outside the purview of the limited warranty, they would charge me $299 for the new phone onto my bill. I laughed and said I'd call HTC. I call HTC and they said "since it's not charging, and you're still under warranty, we'll fix it free of charge if you send it back to us. We'll even send you a prepaid label." Even though it went 3-day select throughout a weekend, they got it on the 16th and made the judgment that in order to fix the charging port, they'd have to charge me $200 for a new screen. I asked why I needed a new screen if the problem was the charging port. Under their (what I thought was a blanketed warranty) was a clause that stated "If the damaged area that IS covered by the warranty but there is also damage outside of the warranty, the warranty is null and void." My phone had a minor hairline fracture. Literally like an arch that you couldn't see with a dark background.
When I got the email today about the quote for $200 I went ballistic and emailed them back in their quote system telling them to call me regarding this matter. No one did. I happened to chat with an HTC Rep on the 16th who said "If it is covered under our warranty, there will be no quotation." And by quotation they mean the damn $200 quote. I remember her saying in that chat (and I ALSO PRINTED IT OUT that night because I knew I had an ace up my sleeve." Even though she didn't say "yes" completely...she left it open to interpretation that it would be covered regardless of other damage. My original thought was: "if the charging port is legitimately damaged from wear and tear 'which it was' then why charge for a new screen?" I chatted with someone today and they said that since there is other damage (that minor hairline crack), they cannot fix the charging port because they have to remove the screen and risk the screen cracking even more. I told them I'd take on that risk because I wasn't paying $200 for a new screen when all I needed was for them to fix the damn charging port! We kinda went back and forth in the chat and he ended up saying "I understand what you're saying and let me call RMA to see what they say." He then told me to call them and tell the person my number to look up my issue and then contact RMA internally. The reason as to why HTC can't contact me directly is beyond me but not the point. So I call, talk to a dude from Canada and he transfers me to a dude in the RMA department out of the country of Colombia. This fellow said that the reason for the new screen needed to be charged is because they have to send the phone back in better condition than how they got it. Like I said, I told them I'd assume all risk for them taking off the screen to repair the USB. He said this is not possible because if the screen breaks even more, then there will be issues and it's their policy that the screen be replaced because that IS out of warranty. I really was bummed at that point and just asked "come on, can you please just take the screen off, repair the USB charging port and we go on our merry way?" I told him they could also void and null ANY AND ALL future warranty issues as a sign of compromise from me.
I did not want to go through Asurion and pay $100 for a refurbished phone. To me, a refurbished phone is like a house of cards waiting to fall apart. There are probably OEM parts from initial manufacturing mixed with newer or older parts from other functioning M8 phones and I just don't like that. If it was my last resort, then yes. Obviously I'd pay the $100 over the $200. The dude said he'd come down on the quote and "only" charge $150. I told him about my Asurion insurance and he said that they could ship the phone back the way they got it and I could go that route. At this point, I was *almost* out of options for free servicing. I played the ace up my sleeve regarding my original chat on the 16th with one of their reps who said something longer but said "it should not be a quotation," after asking that I wanted 100% clarity and confirmation it would be covered. I told him the name, the time, the date, etc of the chat. He came back after a few minutes and said...the woman you chatted with actually did state "If the issue is not outside the warranty, it should not be a quotation" so yes at first I didn't mention she said that first part because I didn't think it was relevant lol. After stating that I was about to go H.A.M. on this guy but he cut me off by saying he got authorization to cover the quotation and that the phone would be fixed free of charge within a few days and then shipping out via UPS Ground. He mentioned that they would fix the charging port, PUT A NEW SCREEN ON!!!!!, flash the original factory software which isn't even Android 5.0.x. It comes back as Android 4.4.4 which I thought was ridiculous too. But anyway at that point...I felt victorious. It took me 30 minutes in the chat room today with HTC and then about 30 minutes on the phone with the RMA guy in Colombia. When he first came back and said the entire quote of the chat lady from a couple days ago, like I said, I almost went ballistic but then he said HTC would cover the quotation. I told him that he probably should have led with the fact that HTC would take care of it free of charge.
I then asked how long, etc. I also asked about the software. Seeing as my phone is S-Off, Unlocked, *OFFICIAL* and rooted...I wanted to make sure there were no surprises. I didn't specifically bring up those points but I asked again for clarification: "From here on...no matter what the issue...it will be fixed free of charge?" and he said yes. So that statement also covers the fact that when they turn it on and see the custom recovery of TWRP 2.6.x.x and all the lovely things I've done to void the warranty for sure, that I'm covered and I have to be since he said it.
I know this was a long post and I apologize but I wanted to let people know of my experience with HTC. One thing that surprised me the most was that I bought the phone in April of 2014. And yet the phone was still under manufacturer warranty until June 11th (I called about the situation on the 10th of June!). I think I got it April 11th of 2014 which would mean a 12-month warranty PLUS a 3 month extended manufacturer warranty? I don't know. I don't care anymore...my phone is being fixed and I'm getting a new screen. I'm pretty pumped up about it even though I won't have it for another week.
I went on this forum to see other people's experiences with issues with warranties and almost 100% said that it didn't matter if there were software changes like unlocking or S-Off'ing but cracked screens and whatnot would definitely be an issue.
FOLKS: DO NOT GO TO A VERIZON WIRELESS corporate store if you think you have a hardware or software issue and need a repair!!! I REPEAT: DO NOT GO TO A VZW Corporate Store! You can read other people's issues. I'm just glad I read those before I did what I did and just sent it directly to HTC and then talked my way into almost a new phone pretty much. When they run their tests at the store, they'll notate that there is a crack and it's S-Off, unlocked, etc. Here's the kicker: even if they don't notate it and you think you're getting a new phone in the mail (which you will) and the factory gets the phone and says "there's a crack" or there's too much physical damage...they will charge your account $299 for this specific phone at this point in the year.
That will then stay on your phone's SN/IMEI for the rest of its short existence. They put it in their system and therefore there's no way around it. I quietly asked the girl to take a look at my phone before I shipped it to HTC to see if Verizon would just send me a phone. She looked and said that yeah it's a hairline crack but I won't say anything. She was so awesome (and pretty damn cute).
I guess the point of all of this was for me to write out my frustration, displeasure and then elation after the fact. You know what also bothered me? The speed of shipping. The label they sent me to send to them was UPS 3-day select. I will get my phone back via UPS Ground. FedEx came Tuesday to drop off an empty box for me to put my Powerbeats2 Wireless in to send back to Apple (grrrrr Apple since they bought Beats by Dre after I bought them). The driver waited for me to open the empty box and put the earbuds in, tear off the label which had a label underneath pre-printed, overnight priority by 10:30am. So I got the empty box Tuesday the 16th, had the driver wait like 2 minutes, Apple got it the morning of the 17th and by evening they sent me an email saying they'd ship a replacement free of charge, overnight via UPS! So it went out Tuesday the 16th...and I'm supposed to receive it today (the 18th) by 5pm. How crazy fast is that? 48-72 hour turnaround with me not going anywhere. And now UPS allows you say "leave package even if signature is required." No way HTC, Google, etc would ever go to these lengths. It takes about 6-9 total business days of actual transit back and forth with my HTC phone currently. I sent it on the 12th. They got it the 16th. Diagnosed it either that night or the 17th and then this whole debacle started. He said I'd get it by the 27th since it would probably ship out Monday the 22nd. And that's IF UPS Ground delivers on Saturdays. I don't even know if they do anymore.
I think I wrote this much because I'm so pumped up still and happy haha. If you actually read this entire post...I thank you. And hopefully you gained some 411 about how to go about a warranty exchange/repair. If you have even the tiniest hairline fracture of a screen, you're screwed unless you're within your 6 months (or is it 12 months even with new M8 purchases and not the M9?). This was an awful day to begin with...and now it just got a ton better. I'm officially off the hook for dropping my phone a couple times but only once did it crack and it was a hairline crack at that.
I FEEL SO TRIUMPHANT RIGHT NOW!!!!! And this all went down 2 hours ago. It took me about 45 minutes to write this.
Thank you for reading. Which I highly doubt 99% did all the way through. PM me for the bulleted version lol.
So, my old tablet had the Y1 battery, and today i got the replacement. Unfortunately it did not respond to power on, screen remained totally black. Tried to hold it for nearly two minutes, but still nothing happened. Left it on charger for 30 minutes or so, and charging light was green. Nothing happened still when trying to turn on.
Contacted Nvidia support and they told me to do the same as i already did. Still did not work....
Was told to fill out RMA form, but since i live in Norway i have to pay 25% customs tax each time a new tablet is sent to me.
Annoying, at least. Any suggestions on what to do?
My replacement received a kill signal it seems. It was working then one day rebooted, went through boot process to a black screen, and then stopped powering on. I tried the recall number they were dumb and told me to file a warranty RMA, eventually they took my info for a manger but I never received a call back. I filled out the customer support form with nvidia and they sent me a canned response about how to reset the tablet. Eventually I escalated and asked some higher ups at nvidia to get me in touch with someone who could look into why a tablet accidentally received a kill signal, before other customers have the same issue. Two days later I have a new tablet in my hands. A RMA is probably all you can hope for at this point.
There have been a few "RMA replacement accidentally killed" reports.
When I get my replacement, I'll be flashing the nomoreota kill switch killer first thing onto the new tablet before letting it onto my the network so it never has a chance to be screwed up.
Marc
rhpot1991 said:
My replacement received a kill signal it seems. It was working then one day rebooted, went through boot process to a black screen, and then stopped powering on. I tried the recall number they were dumb and told me to file a warranty RMA, eventually they took my info for a manger but I never received a call back. I filled out the customer support form with nvidia and they sent me a canned response about how to reset the tablet. Eventually I escalated and asked some higher ups at nvidia to get me in touch with someone who could look into why a tablet accidentally received a kill signal, before other customers have the same issue. Two days later I have a new tablet in my hands. A RMA is probably all you can hope for at this point.
Click to expand...
Click to collapse
Well, my replacement did not receive a kill signal since it did not boot at all. The screen shows no sign of getting power. The tablet was completely dead from the beginning.
My phone was at about 26% battery left... Next thing I know I try turning it on after watching a half hour of TV and get no response. Removed/re-seated battery, tried booting into recovery, kept the power cord plugged in for a half hour thinking it was a dead battery.. No luck.... It just wont turn on! Completely stock.. No abuse,drops,spills whatsoever..
Any tips on what else I could try save for taking it back to the store to get it replaced?
Thanks.
Mine wouldn't turn on when I unboxed it. I plugged it in for an hour but never saw any lights or led or acknowledgment of charging then I pushed up and down volume and it turned on. I thought it was dead
Interesting... I left it plugged in overnight..Booted right up but it shutdown right away.. Maybe a bad battery...I guess it's going back today.
I've had my phone up and going for about 3 days now and haven't had a problem since taking it out the box.
No problem here
Sent from my LG-H830 using XDA-Developers mobile app
Mine got progressively worse. It started with the lock button not locking the first try then the second and then the third. Then the fingerprint scanner went. And then the power button/ lock button completely went. I sent it back to T-Mobile and they sent me a new device. It did however cost me some money like $5 or $10.
So if you got insurance it's 5 dollar processing u can call 611 and they can send it out like the guy above me said If u don't have insurance T-Mobile can process the warranty extchange for 20$ through lg or u can do it or self through lg for free but if your in 14 days it's free through the store
yeah 5 or 20 bucks to tmobile, 150 to asurion lol
I bought mine from a wholeseller and brand new and it just died completely for no reason at all. Nothing powered it on.
Sent from my LG-H820 using XDA-Developers mobile app
Sadly, I had this happen to me back in May. Spent the day taking pictures and got back home to place it on the charger. After an hour or so, when to use the phone and it locked up. Had to do a battery pull and could never get it to start again. Ended up calling T-Mo tech support even though I didn't have insurance on it and was past 30 days, they still shipped a new one out. Made sure to put insurance on just in case it happened again.
My power button died during my recent Europe trip.
It started displaying the power menu (like the power button was being held down) several times in a row, and using it as a screen-off button became more and more erratic.
Finally the button stopped working at all. I pulled battery, even tried a factory reset. By some miracle I was able to press the button just right, and it came back on.
Thank goodness for double-tap, otherwise I wouldn't have been able to keep taking photos of my trip!
Rather than deal with T-Mobile and (no) insurance, I just submitted a repair report and Fedex'd it directly to LG (free shipping). I'm currently on my old Samsung Galaxy S4 that I unlocked from Sprint.
Right before I sent it in, I pulled the battery again and was able to get the button to respond about 3 out of 10 presses. I didn't want to risk this on my trip, and this is obviously not acceptable, so I boxed it up- hopefully they are able to recreate the problem and not pass it back to me with no repair/replacement (don't want to be the guy whose car only makes noises when the mechanic's listening).
Hopefully this is a hardware problem that LG can recognize and diagnose for a more robust device, like the boot-loop epidemic on the G4.
Other than that, I love this thing! Great photos during my trip. The wide-angle and long-exposures are my favorite.