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Hello everyone,
I got my Captivate yesterday shipped from letstalk.com. Everything with it has been working well, except I don't get a data connection with it at all, except WiFi.
As instructed by the sticker on the box the sim I am using is from my old phone, a Samsung SGH-A707 flip phone. The sim is a little over two years old. When the sim is in that phone, I get a 3G icon immediately.
I have tried turning the phone off, leaving it for several minutes, turning it back on again. Also removing the battery.
When I go to Settings, Wireless and Networks, Mobile Networks, Access Point Names, I see ATT WAP listed. I have tried adding another Access Point Network based on settings seen elsewhere in this forum which differed slightly by specifying a username and password, and not having the proxy and port set. But selecting this other APN has no change.
When I go to Network Operators all I see is an unselectable 'Default Setup' item. Others have reported seeing network connection information there, can anyone confirm on their Captivate?
Checking or unchecking 'Data roaming' does not seem to have any effect.
Under Settings, About Phone, Status the Mobile Network Type is listed as 'HSDPA' but Mobile Network State is 'Disconnected'.
LetsTalk are sending me a new SIM to try, but since I get a 3G connection on my old phone my suspicion is that this is a phone problem.
Does anyone have any other ideas though? Any help would be much appreciated.
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
radi0chik said:
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
Click to expand...
Click to collapse
Yeah it shows AT&T under Network.
Nope, not in airplane mode, but thanks for checking, I'd rather you'd assume I was stupid than not ask me the question!
YellowGTO said:
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
Click to expand...
Click to collapse
It is a 3G sim, at least that's what it is labeled as. Like I said I (apparently) got a 3G signal on my old phone. And a new sim is on the way.
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
labbu63 said:
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
Click to expand...
Click to collapse
That's the one, flames and 3G.
jiayi345 said:
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
Click to expand...
Click to collapse
Great, that gives me some hope the new sim that is on the way could fix it, thanks!
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Did you find a solution for this? I'm having the exact same problem with my Captivate. No 3G icon and no packet data connection or mms. When I try to go to a page it immediately gives me the "not found: check your data connection" page, and when I try to send a mms, the 3G icon appears like if it was trying to connect and send it and then disappears when the message fails to send.
I just updated to 2.2 today and I no longer have 3G as well.
just an FYI as long as wifi is turned on you will not see the 3g icon.
I have noticed that when you turn wifi off you generally will not see the 3g icon until you do something with the phone that requires data connections
Turn off wifi and try opening a website via browser...the 3G icon should pop-up automatically at that point
scottlinux said:
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Click to expand...
Click to collapse
Hello sir, I tried this and now i have 3G(icon popped up and internet/mms works) but am i incurring roaming charges?
For me even that's not working, I think my stupid phone is broken.
When I got a refub'ed Captivate for my partner via AT&T online store since it was only $49, I followed the instructions that came on the box, and everything worked except no 3G/data. So thinking that it might be because of a refurb'ed unit, I called AT&T. They told me to bring it into a corp office store. Fortunately, there's one right down the street from me. I took it in, they fiddled with it for about an hour, including swapping 3 different SIMs, and told me that it was a defective phone. I asked then how do I get a replacement. The rep told me to contact cust service for them to ship a replacement out and it'll include instruction to ship the defective one back since they can't replace refurb unit there at the store. So I went out to my car, called the cust service. The cust service rep told me that I have to send the defective one in first before they'll send me a replacement. I got angry and I went right back in the store, grabbed the rep that was helping me out and told him to please talk to the cust service rep to work things out because I'm not leaving the store until it's resolved. So they talked on the phone for about another 30 min. Then they hung up. The rep fiddled with it for another min, then handed me the phone and the 3G/data was working. Appearantly it was the way that the phone was registered with the system, something was out of whack and 3G/data was not available for that phone line. I then recalled that when I ordered the phone from AT&T, I got an email with instructions that I had to follow, which I did, then I followed the instructions that came with the box. I didn't think much at the time, but it seems like the instruction was telling to do the same thing as the email's instruction was except it was via a slightly different way. So I think I might have inadvertly register the phone twice. In any case, when that happens, 3G/data is not available and yet, the reps checking in the system found the account was setup correctly with the proper plans, changed plans, swapped SIMs, and came to the conclusion of defective phone when the phone was perfectly fine. I don't know if this will help any one. But if your phone is not flashed or rooted, you might want to have AT&T check your account and phone registration.
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
you just replied to a thread 5 months dead..
Thank you for updating.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Click to expand...
Click to collapse
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
TRusselo said:
you just replied to a thread 5 months dead..
Click to expand...
Click to collapse
...and, it looks like someone found it useful.. Five months, or five days, or five minutes.. If it isn't helping, why say anything at all?
roguegrl said:
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
Click to expand...
Click to collapse
Hey Guys ok so i am with Rogers in Toronto...I flashed it to stock but have flashed it using AT&T stock (Dont ask why) and now i am unable to use my data... Any help would be greatly appreciated...i am able to use my phone with no issues....
Got my 3G back.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
Dude, thank you so much !
I have Samsung Galaxy S 4G with T-Mobile in San Francisco.
Whenever I go to an area without T-Mobile signal, the phone connects to AT&T. I called T-Mobile and they said that's because T-Mobile has roaming agreement with AT&T so my phone would connect.
The problem is, when my phone connects to AT&T, I can't make any calls. It says the phone's not registered. T-mobile says that's because I'm in an area that has T-Mobile coverage.
You'd think that the phone would be smart enough to figure out that only emergency calls can be made (which is what BlackBerry does and shows SOS sign). The real problem for me is that, I have WiFi calling enabled with cellular preference, and when I'm in the basement of my office building where there is no T-Mobile signal (but there is WiFi signal), my phone thinks it has cellular signal so it doesn't activate WiFi calling, yet no phone calls are coming in b/c it's not registered to AT&T's cellular network.
Is there a way for me to force my phone to only connect to T-Mobile? I know there isn't on the regular settings menu, but perhaps experts could tell me how to do so using those star-sharp keys listed here (http://forum.xda-developers.com/showthread.php?t=842134)?
Thank you!
Set wifi preferred instead of cellular.
Sent from my SGH-T959V using XDA App
Unfortunately, that doesn't work for me because I move around a lot, and Android WiFi calling feature doesn't have handover.
There's got to be a way to prevent this phone from connecting to AT&T at a low level somehow, no?
How do I do that? Have checked the manual but can't find location where explains how to select wi-fi preferred instead of cellular. Your kind advise will be appreciated
Open WiFi Calling and select settings. You'll see Preference. Select Cellular Preferred.
I think in setting then wireless and network, then mobile networks then network operators click the default settings.... select manual and wait for the carrier to pop up.
Will this solve your problem?
Sent from my SGH-T959V using XDA App
scoop_dtx said:
I think in setting then wireless and network, then mobile networks then network operators click the default settings.... select manual and wait for the carrier to pop up.
Will this solve your problem?
Sent from my SGH-T959V using XDA App
Click to expand...
Click to collapse
yep manual is exactly what OP should do.
if the settings for network operators are set to manual then u select the network u want and it sticks unless u manually select a different network provider. u are in select automatically mode so the phone can switch all on its own. this should solve your problem as other people have already mentioned
I have tried this many times and works as long you don't turn the phone off. After I forced the phone to manually select T-Mobile I checked many times the default setting and it remained in manual until the phone was turned off. When I switched it back on it was again in automatic mode and switching to ATT when signal is low.
Is there a way to prevent this? If not, well , first thing when phone is on in the morning is to check default setting.
5/24 I finally gave up and sold the phone. Samsung says they have not received any claims regarding this issue eventhough you see it frequently in the forums. I returned back to my HTC HD2 and will wait for the G2.
I just got this phone unlocked for Australia and have the aussie Vodafone SIM card. I can receive txts and make calls but how do I enable data. I have a data plan for internet use and it works on other phones but when I try to browse the web its page cannot be displayed.
Also how do I configure it to receive MMS?
I might have some more questions as I am still trying to configure stuff on this phone for first time use
In settings -> Wireless & networks -> check "mobile network"
You may have to tap the next menu option down, which is "mobile networks" and put in the apn (access point names) settings for your provider, choose your network mode, and network operators.
You can get that information from your carrier.
There is also a setting in there for 'always on mobile data' which you should check.
----
In your pull-down menu that you can drag down from the top of the screen just about anywhere, you will also notice at the bottom it has a tab for 'quick settings'
If you touch that tab it will get you to a menu where you can set some settings on and off on the fly, and includes a shortcut to 'All settings' in addition to turning mobile networks on and off.
Ok Ill have to get that info from vodafone and Ill test that out tomorrow and see if it works, hopefully it does. On a different note how do I set notification tones and ringtones? I ran a search and on my SD card I created folders called notification, alarms and ringtones. I pasted the mp3 on the notifications folder and then gone into notification tone and selected it. It plays but when I get a txt its the default one still. Reboot didnt work. I downloaded the app ringdroid and that doesnt work also even though I set it to use as notification.
Ok I tried it, when I select APN its blank and empty. Just a black screen only. Ive selected my network provider in network name, but yeh APN is empty nothing happens
Ok I think I found out why the screen is blank. The phone I got is unlocked and I am using it in Vodafone Australia, I did check the frequency to make sure we have the same bands here and I thought we did, for 3g here it should be 2100 correct me if Im wrong. When I set the settings to wcdma only I get no signal at all, but if I get another phone with vodafone carrier it connects to 3g with perfect strength. Not sure why my htc phone wont connect to 3g it should connect unless I have the frequency bands all wrong here for the device and carrier
You need to manually add the APNs to the APN list
When at the APNs list(which will be blank) hit the menu button and you will get some options. Select 'new' which will let you create a new APN then when done editting the fields hit menu again and select 'save' to save the APN you've created.
Select it, then if mobile data is on the mobile data icon should appear next to the signal strength icon
sent from a Nokia 3210
lol epic fail thanks, I was touching the screen flicking it nothing was happening, I didnt know you actually press the menu button on the phone
Archangel22 said:
lol epic fail thanks, I was touching the screen flicking it nothing was happening, I didnt know you actually press the menu button on the phone
Click to expand...
Click to collapse
Haha! You're welcome.
sent from a Nokia 3210
Does anyone know how I can get my ringtones and notifications to work as my post awhile back? I still cant get them to work Im not having any luck with them at all.
Archangel22 said:
Does anyone know how I can get my ringtones and notifications to work as my post awhile back? I still cant get them to work Im not having any luck with them at all.
Click to expand...
Click to collapse
I use my media/music player to setup the ringtone. When you play a song there's always an option to set it as a ringtone
sent from a Nokia 3210
Hello there, i just got this phone 3 weeks ago and since i have wifi i didnt test the 3g conection before. i activated a data pack and i just realized that my 3g doesnt come on at all. the screen shows 4g left side of the signal strengh but it doesnt work at all. i got at&t version. i confirmed with my carrier and i did activate data, they even helped me to set up the apn but is still not working. can you helpe me? thanks!
PD: they said they couldnt have done more because they dont support that type of device
Does it say 4G or 4G LTE? The at&t icons are a bit different I'd you're not used to them.
4G = hspa
4G LTE = LTE
So if you're getting the 4G icon you are actually getting 3G hspa speeds.
Sent from my Evita
If another carrier besides AT&T, you will need to find the APN settings for your carrier and manually enter it into Settings>Mobile network settings>Access point names. Select "New APN" and enter the correct settings for your manufacturer.
The 4G icon simply means a network is present, it doesn't mean you are connected to it.
thank you for helping people. whel actualy i wouldnt mind getting 3g network access, the point is that i dont have internet access at all. i called my carrier (Claro - El salvador) and they helped me to set up the apt but is still not working. i was wondering if there is something else i could try to fix this
nevermind, i finally fixed it
Please share the fix so the information is available for anyone who might have the same problem in the future.
Sent from my Evita
Please share the fix so the information is available for anyone who might have the same problem in the future.
Click to expand...
Click to collapse
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.
Thankyou, these threads live on long after we're finished with them so it's important to have the information readily available for future troubleshooters.
Sent from my Evita
tolonuia said:
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.
Click to expand...
Click to collapse
I'm guessing you either had not entered the APN info exactly correctly the first time. Or also, after entering the APN you actually have to select it as the "active" one on the list of APNs (making sure it has the colored dot next to it). Maybe it did need a factory reset, but this shouldn't be necessary just to change APN.
Happy you got it figured out.
I'm on PD1 6.0.1 with a G920R7 nTelos. I rooted using CF-Auto root, flashed TWRP for the g920p, and installed the zip file from this thread... http://forum.xda-developers.com/showthread.php?t=2394689
After that I installed Phone INFO ★Samsung★ and used it to access the hidden menus. Went to the 2263 menu and set all band preferences to all and selected the LTE/GSM mode only, then went to the 4636 menu and set the radio to GSM/LTE (prl) auto. I've tried GSM only and it switches back to GSM/LTE (prl) auto on its own.
I now have access to a mess of options in the network mode selection screen in settings, and setting it to GSM only and 3g only still does not allow me to catch signal. In network operators it shows AT&T, yet if you try to manually select the network it never goes through. *#0011# still shows it switching through LTE bands and not staying on one or registering on the network. In the device info screen (4636 menu) it shows the correct phone number and AT&T for current network, but under cellinfo still shows it switching between LTE bands and under GSM disconnects it shows ======DATA======.
At this point I'm not quite sure what to try next. Please let me know if anyone has any ideas to try. Thank you.
EDIT: I've also tried the G920P domestic unlock and G920R4 unlock with a box, but no luck with either as expected.
i can do remotely if u want
blazie151 said:
I'm on PD1 6.0.1 with a G920R7 nTelos. I rooted using CF-Auto root, flashed TWRP for the g920p, and installed the zip file from this thread... http://forum.xda-developers.com/showthread.php?t=2394689
After that I installed Phone INFO ★Samsung★ and used it to access the hidden menus. Went to the 2263 menu and set all band preferences to all and selected the LTE/GSM mode only, then went to the 4636 menu and set the radio to GSM/LTE (prl) auto. I've tried GSM only and it switches back to GSM/LTE (prl) auto on its own.
I now have access to a mess of options in the network mode selection screen in settings, and setting it to GSM only and 3g only still does not allow me to catch signal. In network operators it shows AT&T, yet if you try to manually select the network it never goes through. *#0011# still shows it switching through LTE bands and not staying on one or registering on the network. In the device info screen (4636 menu) it shows the correct phone number and AT&T for current network, but under cellinfo still shows it switching between LTE bands and under GSM disconnects it shows ======DATA======.
At this point I'm not quite sure what to try next. Please let me know if anyone has any ideas to try. Thank you.
EDIT: I've also tried the G920P domestic unlock and G920R4 unlock with a box, but no luck with either as expected.
Click to expand...
Click to collapse
Stifilz does remote unlocks also for free
asadnow2k said:
i can do remotely if u want
Click to expand...
Click to collapse
I have a box but the device isn't supported, it's not locked I must just be missing something. Anyway you could private message me what I'm missing? I've been through all the settings messing with it and all, even flashed the CDMA to GSM zip floating around here. I know I'm missing something silly. Any help would be appreciated and I don't mind sending you a donation provided I can do this myself next time.
TheMadScientist420 said:
Stifilz does remote unlocks also for free
Click to expand...
Click to collapse
I just messaged him on Hangouts. I don't know if its something he can help with or not because I believe we have the same box and the g900r7 isn't supported. This isn't even answered on that Voldemort website.
Did you figure this one out? I'm also interested in GSM unlocking this phone.
Messing around with it I was able to get an ATT Sim card to pull 3g data but no call/text or lte.