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I have a D2G that I'm using an AT&T SIM in for GSM use only. The phone stays in GSM mode all the time.
I'm having an interesting issue with the way the phone detects that it has completed a call.
On a normal CDMA phone (my DX) after you dial a number and hit send, the "call timer" starts counting up as soon as the phone has connected to the network and the call starts ringing. If you want (though there would be little reason to do so) you can bring the dialpad back up and start sending DTMF tones even while the other end is still ringing (hasn't answered yet).
On the D2G in GSM mode (don't know about CDMA mode because I've not used this phone in CDMA mode) when you dial a call, the call timer doesn't start counting up until the phone senses that the other end has actually answered (receives a connect signal). While the line is ringing (before anybody answers) you can bring up the dialpad, but pressing keys does not send any tones. Once the called party answers, pressing keys then sends tones.
The problem comes when trying to dial into a conference bridge where you have to enter the bridgeline passcode, or while trying to use a calling card. Both these systems appear to not send the "connected" signal when they first answer. They wait until you get connected to the desired conference call, or until you've entered all the calling card information and are rung through to your ultimate target before sending the connected signal.
Since the D2G in GSM mode is actually waiting for this "connected" signal before starting the call timer, and since it won't allow you to send DTMF tones until the call timer starts, it is basically impossible to use a conference bridge or calling card.
I have tried numerous add-on dialers, but all hand off to the OEM phone/dialer app after initial dialing. I've tried add-on DTMF generators, but of course they just generate the tones locally (speaker) and not onto the ongoing call. I've been all through build.prop, etc. looking for a setting that would tell it not to wait for a connect signal to enable the "connected" behavior and not found anything.
Putting pauses or waits in the dial string doesn't work either because the phone doesn't even start "pausing" or "waiting" until it senses that it has connected (which doesn't happen before the other end gives up waiting for me to enter the code).
That's the really irritating part. When the conference bridge or calling card system gives up waiting and connects me to the thing that tells me my time to enter the codes has expired and it is going to hang up on me, then it sends the "connected" signal and I can enter all the tones I want on top of the "please call back when you can figure out how to use a phone" message.
I've had someone running a newer firmware test to see if they have this same behavior and they do. If anyone wants to see if they have the issue, they could call the Sprint calling card access number (800-366-2255) and you should find you can't enter any tones once it has answered. Again, this is on a D2G in GSM mode. I'd expect in CDMA mode it would work fine.
Possible avenues of resolution:
Make the phone treat the call as connected immediately instead of waiting for the other end to answer
Have an external app that can send DTMF tones on an active call (Google says that is a common desire that is generally not possible)
Somehow make the built-in dialer allow number presses to generate tones even if it doesn't think the other end has answered yet
Thanks in advance for any suggestions.
Are you trying to say you use the phone on AT&T in USA?
Try switching phone to GSM/UMTS in settings instead of 'global' I remember having some issues with ring back tone while in global mode using GSM network which went away once I switched to GSM/UMTS only.
Sent from my DROID2 GLOBAL
leobg said:
Are you trying to say you use the phone on AT&T in USA?
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Click to collapse
Yep. Other than the undesirable behavior of the call progress timer, it works perfect. Although the data works great, I keep data disabled because on AT&T prepaid data costs like 1 cent per kilobyte. That doesn't seem like much until you think about 1024 kilobytes in a megabyte which means you're paying $10.24 per megabyte which is insane. Fortunately I can bring up 3G Mobile Hotspot on my DX (which has unlimited data) and tether my D2G through my DX and have full Internet. It sounds retarded, but the only time I use this setup is when I need my DX to do mobile VPN for work, and then use my D2G for voice calls. AT&T prepaid is only like $1.99 a day for unlimited voice and text, and you only pay on the days you use it (which is almost never for me).
leobg said:
Try switching phone to GSM/UMTS in settings instead of 'global' I remember having some issues with ring back tone while in global mode using GSM network which went away once I switched to GSM/UMTS only.
Click to expand...
Click to collapse
Thanks for the suggestion. Actually I was already in GSM/UMTS mode but tried switching it to "Global" mode. Unfortunately the behavior was the same.
Somehow I imagine if I trot down to the Verizon store to ask them about it they won't really be super inclined to help. I have considered trotting down to the AT&T store where I bought the prepaid SIM and seeing what they think. But I don't imagine it would be good for much other than the amusement of their confusion.
Droid 2 Global is configured so it doesn't get service with any GSM/UMTS provider located on the teritory of the United States of America. How is yours working on AT&T is really a huge surprise to me and many other members of this and other online forums.
This so called "band lock" (google for Droid 2 global band lock) can reportedly be circumvented, but there is no publicly available method to do it. Unless you got yours 'band unlocked', it is not supposed to get any service from neither AT&T nor T-Mobile. Or maybe you bought it from someone who was working on this 'band lock'
Could you share more info with us?
leobg said:
Droid 2 Global is configured so it doesn't get service with any GSM/UMTS provider located on the teritory of the United States of America. How is yours working on AT&T is really a huge surprise to me and many other members of this and other online forums.
This so called "band lock" (google for Droid 2 global band lock) can reportedly be circumvented, but there is no publicly available method to do it. Unless you got yours 'band unlocked', it is not supposed to get any service from neither AT&T nor T-Mobile. Or maybe you bought it from someone who was working on this 'band lock'
Could you share more info with us?
Click to expand...
Click to collapse
The phone has been unlocked with the TBH/DBU unlock. It is running 2.4.29 firmware and has to stay on 2.4.29 for the unlock to be preserved. The unwanted call progress behavior (the purpose of my original post) has been tested and confirmed on another phone running 2.4.330 so it's not a 2.4.29 issue. I'd bet that all of the Blur dialers probably do the same thing (disable tones after Send and until the call progress timer starts running). Just in CDMA mode the call progress timer starts running as soon as the call starts ringing and in GSM it waits for an actual connect signal. The D2G is truly like two complete phones in one, so seeing this type of disparity in behavior between the two different modes (I assume when in CDMA mode it would work just like all other CDMA models and not have the issue) isn't really surprising at all. I would expect that anybody who is using the GSM mode of their D2G would have this issue when dialing into a conference bridge or calling card provider where the "connect" signal is not given until after all of the secondary dialing has been completed. It would seem however that this issue would have come up before since I can't be the only person that works for a huge company and spends most of his day dialed into conference bridges for meetings (and might just want to dial into those meetings from his spiffy GSM phone).
I've been though the AOSP source for the phone/dialer before (when troubleshooting something else), so when I get a chance, I'll go through again and find the section where it enables and disables the tone sending. I'd guess it would be trivial to remove the part that disables tones during the period between Send and call-progress-timer-start, compile it, and just replace the dialer on the phone. I've been through all the build.prop and everything else hoping a setting would jump out at me, but no luck.
About the TBH/DBU unlock -- after the unlock there's nothing special about sticking an AT&T, TMobile, etc. SIM in there, but I only have first hand experience with the AT&T. I just went into the local AT&T store and told them I wanted to buy a prepaid SIM. They asked what kind of phone and I think I told them I had a Samsung Captivate (not that it really matters). The SIM was basically free and I put $25 on it. Stuck it in the phone, changed to GSM/UMTS mode, phone blurred while it was changing modes, and now has AT&T banner on the lock screen. Pretty much a non-event.
I didn't get a chance to go down to the AT&T store yet, but I plan to. If nothing else I'd like to test calling into the same Sprint calling card number from another GSM phone -- especially an Android phone if they have a working model there -- and see if it too has a problem.
Sorry for rambling. I hope I addressed your questions.
My friend MotoCache1 is the "other" member of TBH, just an FYI!
We haven't discussed the status of the band unlock on XDA out of respect for the rules here regarding paid services.
Well, that explains the things
Btw- mine is on Rogers Canada, i can use comma to add pause to dial extensions conference bridges without issues.
However, when I try my Telus Canada sim in, when I dial number, dialer says hang up, 00:00, then connects the outgoing call, sort of like a call back service, but without ringing back - hang up, then the very next second call connects and phone issues ring back tone. But this "hangup" on the middle prevents me from dialing extensions or conference bridges bu using pause in the number dialed. Everything else is fine (data, messaging/etc). So it is kind of crippled on Telus. Wonder if it is the same thing you get on AT&T.
Sent from my DROID2 GLOBAL
Hmmm. Interesting. Forgive the ignorance, when using Rogers is that CDMA? Or are you using GSM for both carriers?
I tried the same scheme, using commas in the dial string, but unfortunately the phone doesn't ever get to the part after the commas because it waits for connect before continuing the dial string. I don't get the hang up behavior you describe though. I'm a complete newb to GSM, so what I'm about to suggest may be stupid, but I wonder if the carriers have any sort of call handling parameters that are stored on the SIM?
I happened to be in a VZW store to get an extended battery for my DX and asked them if they had a demonstrator D2G in GSM mode so I "could test a bug I read about on the Internet". Moments after the question left my mouth I realized I was stupid for asking it, and he confirmed that by saying "no, we can't use the phones in GSM mode because GSM on that phone doesn't work in the US". Oops, duh.
He asked what the bug was and I told him. He said that he hadn't heard of that, but it sounded like something that would be fixed in a software release. He looked to see if any such releases were listed for the D2G, but found none. Surprisingly (to me anyway) there is a recent release listed for the D1 to fix an "unwanted recipients" problem (for messages), and some other thing (I don't recall).
I'm at Bike Week right now (sitting in the bath tub typing this on my DX -- yay Swype) but will give the AT&T store a shot when I get back. I'll also borrow a buddy's Tmobile SIM and see if it behaves any differently. He has an actual Tmobile branded android phone, (a Samsung, but I don't remember which one right off) so I can do the conference bridge test on his phone too.
Both Rogers and Telus now sport GSM/UMTS (Telus only UMTS) networks. Gone are the days when Rogers had CDMA network, almost 10 years now. Telus still has CDMA alive, but they are phasing that out. My CDMA radio is sleeping, until I get to the States next time I guess (my D2G is active on a pay-go plan) I will be doing some travelling in May/Jun across Europe, so I will try with european sims too.
Sent from my DROID2 GLOBAL
leobg said:
Both Rogers and Telus now sport GSM/UMTS (Telus only UMTS) networks. Gone are the days when Rogers had CDMA network, almost 10 years now. Telus still has CDMA alive, but they are phasing that out. My CDMA radio is sleeping, until I get to the States next time I guess (my D2G is active on a pay-go plan) I will be doing some travelling in May/Jun across Europe, so I will try with european sims
Click to expand...
Click to collapse
Thanks for the details. Interesting that you see two completely different behaviors just by changing the SIM. That leaves the question of whether the difference is due to the way each network is handling the call progress, or if it is some sort of information on the SIM itself that makes the difference.
I looked into SIM editors to see what sorts of things the various editors claimed to be able to read/edit on the SIM. I haven't seen anything along the lines of call processing characteristic parameters, etc., so I'm leaning toward the difference being in the signaling received from the network. I'll be able to get a better idea of what's going on when I get back home and can experiment with a Tmobile SIM, and/or put my AT&T SIM in another phone and see what it does.
OK, back from Bike Week (last week actually) and grabbed a T-Mobile SIM. Really odd results. The very first call I dialed on the T-Mobile SIM, the call timer started immediately, and I could send DTMF tones immediately. Every call since then has exhibited the same behavior I was seeing with the AT&T SIM -- the call timer doesn't start until a formal connect happens (which the calling card and conference bridge sites don't send upon initial connect -- thereby preventing sending the tones to access the service).
I spent just a little time going through the source code of: [platform/packages/apps/Phone.git]/src/com/android/phone/CallTime.java and found the spot where the call gets switched to "active":
Code:
/**
* Sets the call timer to "active call" mode, where the timer will
* periodically update the UI to show how long the specified call
* has been active.
*
* After calling this you should also call reset() and
* periodicUpdateTimer() to get the timer started.
*/
/* package */ void setActiveCallMode(Call call) {
if (DBG) log("setActiveCallMode(" + call + ")...");
mCall = call;
// How frequently should we update the UI?
mInterval = 1000; // once per second
}
I started looking around to see "who" all calls that and right off I only see CallCard.java calling it. I was expecting to see it called somewhere in PhoneApp.java (after observing a connect or something), but it's not called there.
There's lots of hunting yet to do, but I wanted to post progress in case anybody out there cares.
In some hunting I happened to stumble on a pretty detailed page outlining the exact same problem on an iPhone. It's understandable that this type of problem might exist and persist on a closed source device like an iPhone. Fortunately, something like this should be very solvable on an open source device.
I haven't had my buddy with a T-Mobile issued Android phone (Samsung Vibrant) test this yet. That's on the "to do" list.
More updates as I have them.
So what I've figured out on this is that you pretty much just can't use conference bridges or calling cards on a GSM phone. I've used my Tmobile and AT&T SIMs in a bunch of phones now:
1. Droid 2 Global
2. Droid Pro Global
3. Motorola Napoleon
They all do the same thing. Heck, the Napoleon isn't even Android - it's Windows Mobile. I also tried with my friend's Samsung Vibrant (which he has on Tmobile) and it does the same thing -- call timer never starts running and if the call timer isn't running you can't generate tones to put in your access code for the conference bridge, etc. Apparently the AT&T iPhones do the same thing, so again, this is a GSM thing.
Which begs the question again -- doesn't anybody with a GSM phone need to call into conference calls? I was under the impression that most big companies used conference bridges for most of their meetings.
Anyway, when I get some time I'll get back to taking a stab at hacking on the dialer -- just no free cycles to tackle it right now.
It must be something with that conference bridge you are trying it on. I know many phone switches do not connect the call while you are in the IVR/menu trees - it is usually done in order to avoid inaccurate call metrics on the receiving end. We are running a contact centre in our company and I know how important this is (and we do it to - we don't connect the call until operator answers the call). Billing is not supposed to start until call is connected on the receiving end. Apparently GSM operators like T-Mobile and AT&T care about call connect parametter and Verizon is simply ignoring it, I guess.
Hi,
I am actually on holiday, and for the first few days my nexus s (running masters deodexed 2.3.3 with voodoo kernel) was working fine. However for the last day and half, it has been stuck on Emergency Calls only. I have tried everything to fix it, switching to airplane mode, full reboot, going into settings, wireless and networks and manually selecting a network but it still only remains in Emergency mode only.
I pressed *#*#4636#*#* and under phone information, GSM service says Emergency Calls Only
I have tried switching off and on the radio and fiddling with the preferred network type but nothing seems to work. I dont know if this is a roaming issue (i dont think it is because it was working fine initially abroad) but any help will be most appreciated.
Thanks,
Hi, I am having this same problem too. I have the Nexus S from Koodo and it seems like it doesn't "like" my simcard. I also have a fido simcard on me and the Nexus S works fine on my Fido simcard. Today i went to a Koodo store and tried another one of the simcards and it didn't work either. So far I think my Nexus S is defective. You can PM me your email if you like if you want to see if i fix it.
Morning all
We have an issue with my wife's S6(UK, stock up to date software, EE network)
A day ago if she tried to make a call and she just got a message stating 'Not registered on network. She's not getting any incoming calls or text messages either. And not able to use mobile data (wi-fi ok)
Tried all of the normal things, restarts, manually selecting network etc. The only thing that solves the issue is to select 2G only in the network settings, then calls and texts are ok, but obviously mobile data is non existent.
We have been though the troubleshooting with EE on the phone, part of this was to try another SIM which did not solve it, so we know the problem is with the phone.
Also done full factory reset last night, did not help at all.
Any ideas apart from sending it for repair, as EE are telling us?
Not wanting to root or modify in any way that is going to void warranty
Thanks in advance
I am currently in Italy using a Vodafone UK sim card, it's been working perfectly (apart from randomly dropping complete signal periodically) but now it's just completely died, as in it won't find a signal at all to connect to any network let alone data roaming. I have contacted Vodafone who said there's nothing wrong at their end and the worst thing is it was working perfectly till this evening. So now it sometimes says emergency calls only or just the ring with a line through it as it cannot find any signal at all. I have tried doing manual network operator selection and automatic but still nothing... Any ideas? It's a g9550 128/6gb
Update I now have 3g data but it says "no network connection" and I cannot send receive texts or phone calls, yet I have full data...
@nugget123
Consequences of buying a CN/HK variant....
They usually have network connectivity issues, not surprising. Try removing the SIM card, turning the phone off, wiping cache in recovery, insert the SIM card, and then reboot. Then manually go and search for a network in settings and force it to connect to Vodafone Italy, should work.
It's working now again, I didn't do anything lol it just started working on its own accord! I'm now in Switzerland and all is good. My life is empty without my phone
It always happens to me when abroad. I am on O2. I have to select network manually and pickup different to the one which auto connect shows emergency calls only. Looks like some cells allowing me to connect but won't pass through calls
Do you also have a usa/china variant?
No, o2 UK from Samsung
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
djg269 said:
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
Click to expand...
Click to collapse
Hi. Thanks a lot for your help! I tried it and nothing changed. Indeed, the security policies were already updated out of the box...
I had the same problem. I had a signal but could not send/receive SMS or calls. After talking with carrier tech support and Samsung, I went to a UbreakIfix store, where they told me the 10e phones have a problem with the antenna on the motherboard. They said I needed to send the phone back to Samsung to get the mobo replaced. I just sent it back to the seller and bought an S20.
Also on S10+
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
kriegersaurusrex said:
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
Click to expand...
Click to collapse
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
aakashpsp said:
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
Click to expand...
Click to collapse
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
kriegersaurusrex said:
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
Click to expand...
Click to collapse
I am facing the same exact issue my sim number it shows inside the phone and signal I am getting is in negative dbm also my sim receives calls during the initial setup and as soon as the setup completes the LTE network goes away call gives error " call not sent". I am irritated by this now and there is no root available for this model so I cannot flash any custom rom to check. I have seen many people have same issue but no solution yet.
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
riggerman0421 said:
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
Click to expand...
Click to collapse
my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
aakashpsp said:
my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
Click to expand...
Click to collapse
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
Click to expand...
Click to collapse
I don't know I bought it from mercari that seller told me it is tmobile unlocked, but while checking I found the model number is G970U1. csc is XAA and binary U4. Bootloader is locked. Networks seems to be unlocked as when I put it my sim card it works till initial setup screen and then stops working. I searched it maybe locked to Consumercellular but is there any way I can unlock it ? I didn't find anything online.
Sounds like the seller lied to you.
Is there any way to unlock CC device ? I am on Binary u4. I am able to flash both g970u and g970u1 firmware but no success.
riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
Click to expand...
Click to collapse
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
kriegersaurusrex said:
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
Click to expand...
Click to collapse
I'm having the exact same issue. Bought s10+ off ebay for 200 locked to consumer cellular. Bought an unlock code. It said unlock successful. Now get this error with any sim. It will show lte during initial setup only.
It will show that it's at&t or verizon when I put the sim in and populate the proper apn settings.
Before the unlock I would get the sim not provisioned error.
I did have to look up the dial code to make the unlock code window appear.
Now i can't actually use any service and i get the security policy error.
Finally was able to find the xaa firmware which seems to be the exact firmware on it.
Then lash that as no other u1 firmware would flash.
txordi said:
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
Click to expand...
Click to collapse
I'm from the Philippines and my niece phone is network lock ( Smart Telecom ) I can use the sim 2 slot since it's a dual sim using another network Simcard, unfortunately, it won't allow me to use mobile data so I tried unlocking it *#272*IMEI FROM SIM 1 SLOT# so I choose GLB for globe network or XTC to openline so here's what happens, it got reset so upon set up yeah other sim works have data but when finish setting up everything I can use data again on other network and a message pop up
Security policy prevents use of mobile data
so I guess even it allows other network Simcard on network lock phone it needs to be unlocked by the network where it was lock
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
aniratepanda said:
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
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esca91 said:
Hello everybody,
Could you share firmware of Sm-r900 ?
Thanls All for good work !
Bests regards.
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mosaad627 said:
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
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Click to collapse
Yes, there is a solution, but only from an experienced professional 3rd party business, which means there's no free solution