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HTC TyTN: Voicemail notifications (text messages) invisible

Hello
I got myself a shiny new TyTN. So far (coming from Blue Angel, then Universal), I'm very impressed with the device. There's only one slight nuisance: I don't receive text notifications for new voicemails anymore. I just spent about half an hour with my operator's technical (competent, by the way) support trying to sort this out.
They told me these notifications were a special category of text messages; say I have one voicemail waiting for me - I get a text message "You have 1 new voice mail in your voicemail box". If I don't listen to it and I get a second, the network only sends an update telling me "You have 2 new voice mails in your voicemail box" etc. I guess this works the same in other countries as well.
Support did a trace and they saw that the notification not only went out, but was acknowledged by my device after between 8 and 40 seconds. Still, my device doesn't show the message. Is there any tool I can use to purge the text message cache on my SIM card (support told me the messages were stored on the SIM)? Or is it possible HTC f***ed up and implemented this feature wrong, so I would have to wait for a firmware update?

@Fermin
I own an Orange device (SPV M3000). When I receive a notification about voicemails it shows up like an SMS message.
I had a look on the WorldWideWeb and found some information for you
1---
I had the same problem today. I was notified of the voicemail and I checked it. Erased the voicemail and the notification still remained. For the life of me i couldn't get it to go away. I tried to dismiss it like 20 times and nothing...finally I had to call my own phone from work leave a test voicemail and check it again. Erased it again and it went away.
---
2---
Try this:- phone>menu>options>services. You should see an array of listings including "Voice Mail and Text Messaging".
Highlight this and then >get settings.
You should have a number in the 'Text messages service center' box.
If you don't - it's a quick call to your provider.
---
Hope it can help you out!
Let me know if it doesn't.
Wondering, did you perform a hard reset to see if that fixes the problem?

Why do you want to receive a text message when you get a voicemail? The device supports the protocol that delivers a 'spool' icon to the phone when a vociemeial is waitign to be received. This icon is directly linked to the voicemail, meanign that it cannot be manually deleted by the phone user. When you have listened to the voicemail, the icon disappears. Great! That is as it should be. I am aware that not all networks use this systme but i have never understood why not. It is the most reliable method of knowign that you have unheard vociemails.
I have very occasionally had the problem that the icon wouldnt disappear after listenign to the voicemail. I found that if i rang the voicemail again, that often cleared the icon. Failing that, if a new voicemail comes in & is then listened to, that will generally clear the icon at last.
I used to use a network that didnt support this icon, & so i had to rely on either the phine ringing me to tell me that i had a vociemail (if i can;t answer the original call, how on earth can i answer anither call to tell me that i have a voicemial!!) or getting a text message. The problems with the text message method of notification is that (i) i have to opne & read the SMS to discover that it isnt really a text, but a voicemail, and (ii) if i delete this sms but then get interupted before i call my voicemail, then i no longer have a reminder to check my vociemail and (iii) if i listen to the vociemail before delteign the sms and then get interupted before deletign the SMS, i still have an sms tellign me that i have unheard vociemail, even though i have already listened to it!
For all these reasons, i have always thought the best method is the spearte notification 'spool' icon, as i can immeidately see that i have voicemail, as opposed to unread sms & can just press the icon on the home page to dial my voicemail.
If anyone prefers the alternative methods, please explain how they are better than this.
If you are on Orange in the UK, the numbers in the "Voice Mail and Text Messaging" menu should be:
SMS Centre: +447973100973
Voicemail: +447973100123
BTW I'm still using the Magician (Orange SPV M500), but i asume that the Hermes/TyTN works the same way.
Does anyone know when Orange will brign out the Hermes? I heard they were brandign it as M3100.

<snip> Does anyone know when Orange will brign out the Hermes? I heard they were brandign it as M3100.
Click to expand...
Click to collapse
They said july to me last week.

cc said:
Why do you want to receive a text message when you get a voicemail? The device supports the protocol that delivers a 'spool' icon to the phone when a vociemeial is waitign to be received. This icon is directly linked to the voicemail, meanign that it cannot be manually deleted by the phone user. When you have listened to the voicemail, the icon disappears. Great! That is as it should be. I am aware that not all networks use this systme but i have never understood why not. It is the most reliable method of knowign that you have unheard vociemails.
I have very occasionally had the problem that the icon wouldnt disappear after listenign to the voicemail. I found that if i rang the voicemail again, that often cleared the icon. Failing that, if a new voicemail comes in & is then listened to, that will generally clear the icon at last.
I used to use a network that didnt support this icon, & so i had to rely on either the phine ringing me to tell me that i had a vociemail (if i can;t answer the original call, how on earth can i answer anither call to tell me that i have a voicemial!!) or getting a text message. The problems with the text message method of notification is that (i) i have to opne & read the SMS to discover that it isnt really a text, but a voicemail, and (ii) if i delete this sms but then get interupted before i call my voicemail, then i no longer have a reminder to check my vociemail and (iii) if i listen to the vociemail before delteign the sms and then get interupted before deletign the SMS, i still have an sms tellign me that i have unheard vociemail, even though i have already listened to it!
For all these reasons, i have always thought the best method is the spearte notification 'spool' icon, as i can immeidately see that i have voicemail, as opposed to unread sms & can just press the icon on the home page to dial my voicemail.
If anyone prefers the alternative methods, please explain how they are better than this.
If you are on Orange in the UK, the numbers in the "Voice Mail and Text Messaging" menu should be:
SMS Centre: +447973100973
Voicemail: +447973100123
BTW I'm still using the Magician (Orange SPV M500), but i asume that the Hermes/TyTN works the same way.
Does anyone know when Orange will brign out the Hermes? I heard they were brandign it as M3100.
Click to expand...
Click to collapse
I've never seen that spool icon before, where would it be located? As far as I know, my operator does only support text messages notification :-(
I checked the settings; SMS Centre and Voicemail are configured as they should be, and I even changed them to something else and then back to the correct settings just to be sure. Everything else concerning text messages works, so I guess the settings are correct.
If I put the phone near my computer's speakers when a text message about a new voice mail should come in, I hear the "mobile blues" in the speaker, so I'd say the support specialist was telling me the truth when she said a trace showed that not only was the message being sent out, but that my phone even acknowledged reception.
I'm somehow stuck... but thanks for your help. Guess it's either start hunting for registry settings, or start hoping for a new ROM release

There are some strange things with the latest ROM that HTC produces.. ..I now about a Prohet problem that send an SMS multiple times, or even recieves it multiple times..
Will keep my eyes open for a solution for your problem!
Did you try the Hard Reset option?
It seems like the same problem I had on my SPV C600 when I wanted to receive an vCard.. ..the phone would light up but that was it.. ..strange phenomenon

It may only be Orange that support this icon, but is a VERY useful feature & has been around for many years. I know that Vodafone & O2 in the UK do not have it, but i thoght that T-Mobile do. I dont understand why they dont all implement this feature. I wouldnt use a network that didnt use it!
The 'spool' icon looks a little like: o_o (it represents a tape reccorder!)
For some info on it, see:
http://discussions.nokia.co.uk/discussions/board/message?board.id=phones&message.id=2965
http://www.voip-info.org/wiki/view/Getting+MWI+on+Polycom+Phones+to+work+with+Asterisk

mccune said:
There are some strange things with the latest ROM that HTC produces.. ..I now about a Prohet problem that send an SMS multiple times, or even recieves it multiple times..
Will keep my eyes open for a solution for your problem!
Did you try the Hard Reset option?
It seems like the same problem I had on my SPV C600 when I wanted to receive an vCard.. ..the phone would light up but that was it.. ..strange phenomenon
Click to expand...
Click to collapse
Thanks for your help. Hard Reset is a last resort option - and I can't really see that this would be a solution, since the device is brand new and the feature never worked in the first place. I get about 3-4 voice mails per day, so I should have received them from the start. I just didn't notice they were missing until a day later - guess I was too preoccupied drooling all over the device :wink:

I have the same problem with my brand new TyTN and it seems that we're not alone. It definitely is a ROM bug.
I already reported the problem to HTC and hope we'll have a solution within days.

Hi guys,
Same problem with my new v1605 TyTN. Spent 4 calls now to Vodafone support and each time they tell me they can see the SMS being sent and that it is acknowledged by the device. However, I never receive any notification of the text message. If I switch the voicemail to use call-and-deliver it phones me within seconds of a voicemail being left.
I tried hard resets, vodafone tried resetting my voicemail - all to no avail.
So - am glad to hear others have this and think it is ROM related. Hope there is a fix soon...
Rich
Am tempted to call vodafone back and let them know....

I *did* call Vodafone to tell them and after some waiting I was told that the tekkies knew of the fault but the manufacturer had not given a fix date yet. They say that once the fix becomes available it will either be sent over air to the device (I find this hard to believe) or a download will become available through their website.
R

I have to say that it works fine with mine. I use the 242 version not 121 and with text and notify it works exactly as it should. Text and spool symbol arrive straight away and go when they should do.
ROM Version 120.161.3
Rom Date 06/06/06
Radio Version 1.03.06.00
Protocol Version 32.36.7010.01W

What is the 242 version, how do I switch from the 121 and what are the implications, if any?
R
EDIT - went to vodafone.net to sign up for this - got as far as 'Your security code will arrive as a text message' and of course - this never arrived. Must be some problem with service originated SMS messages to this handset....

I had the same problem with the Voicemail notification and have found this somewhere in the internet. I have tried it and it works for me.
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\Count
the value is more than 1
Change the DWord value from more than 1 to 0 and the problem just disappeared.
Try it and see if it works for you.
Good luck!

Mine was already set to 0 Thanks anyway...
Still waiting for a fix....
Rich

ywilson said:
I had the same problem with the Voicemail notification and have found this somewhere in the internet. I have tried it and it works for me.
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\Count
the value is more than 1
Change the DWord value from more than 1 to 0 and the problem just disappeared.
Try it and see if it works for you.
Good luck!
Click to expand...
Click to collapse
I dont have Count. I have
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\
??????

mccune said:
@Fermin
I own an Orange device (SPV M3000). When I receive a notification about voicemails it shows up like an SMS message.
I had a look on the WorldWideWeb and found some information for you
1---
I had the same problem today. I was notified of the voicemail and I checked it. Erased the voicemail and the notification still remained. For the life of me i couldn't get it to go away. I tried to dismiss it like 20 times and nothing...finally I had to call my own phone from work leave a test voicemail and check it again. Erased it again and it went away.
---
2---
Try this:- phone>menu>options>services. You should see an array of listings including "Voice Mail and Text Messaging".
Highlight this and then >get settings.
You should have a number in the 'Text messages service center' box.
If you don't - it's a quick call to your provider.
---
Hope it can help you out!
Let me know if it doesn't.
Wondering, did you perform a hard reset to see if that fixes the problem?
Click to expand...
Click to collapse
On the O2 network you can change from Voicemail notification by SMS Text to the onscreen Spool / Tape icon by ringing the VM system on 901 and selecting the Mailbox Settings (option 4 I think) then selecting "onscreen notification" instead of "notification by Text" - option 3
Hope this helps.

ywilson said:
I had the same problem with the Voicemail notification and have found this somewhere in the internet. I have tried it and it works for me.
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\Count
the value is more than 1
Change the DWord value from more than 1 to 0 and the problem just disappeared.
Try it and see if it works for you.
Good luck!
Click to expand...
Click to collapse
Great, it works for me too!

Dialing problem with WM6 ** causes P

I've heard about this, but I can't find the article to see how somebody else resolved this same issue(don't think it was here...or at least I can't find it). I need to dial two asterisks immediately after eachother. When I try this I get an asterisk and a P. I can't access my work voicemail without entering two asterisks.
I have two basic scenarios. I either dial in when nobody is there and I get automated attendant, enter my mailbox number, it rings 4 times, then on pickup I have to dial ** then my box number and password. Off hours I could probably create a number with a lot of pauses to accomplish this, but if I call in during the day, I get the receptionist, and I need to manually enter the **. Waiting a couple of seconds before pressing each will give me two asterisks, but I need to enter it within 1 second and WM6 won't let me do it.
I have a 8525 using tmo. Please help anybody!!! I don't mind a work around, I just need it to work.

Love the 8525. Pressing ** through dialer will give you a P, but slide out the keyboard and use the * there and it works fine.

same problem... but no resolution
I have the diamond (no slide out keyboard)... is there another fix? anyone?

This is how to make your phone ring for longer before voicemail

Im sure most of you seasoned veterans know this, but for anyone new who is suffering from Vodaphone's paltry 15 second window to answer your phone before voicemail kicks in, this might be useful.
Start -> settings -> tap on the phone button -> tap on the services tab at the bottom -> choose Call forwarding / Call divert (dependant on rom) ->Tap on the big grey "get settings" button -> wait for it to obtain your current settings from the network -> change the relevant option "forward after XX seconds"
AFAIK the max is 30 seconds, so there is no point having a ringtone that is longer than 30 secs,
Anyway I hope this helps.

Yeah, it's in 5 second increments from 5 to 30 on all phones I believe. Always a good thing to know.

ice_coffee said:
Im sure most of you seasoned veterans know this, but for anyone new who is suffering from Vodaphone's paltry 15 second window to answer your phone before voicemail kicks in, this might be useful.
Start -> settings -> tap on the phone button -> tap on the services tab at the bottom -> choose Call forwarding / Call divert (dependant on rom) ->Tap on the big grey "get settings" button -> wait for it to obtain your current settings from the network -> change the relevant option "forward after XX seconds"
AFAIK the max is 30 seconds, so there is no point having a ringtone that is longer than 30 secs,
Anyway I hope this helps.
Click to expand...
Click to collapse
Just be aware that by doing this, you are overriding the network vodafone mail settings which automatically handles the call divert - not your phone. By making the changes described above, your phone will now divert the call and therefore you will be charged for the divert (minuites will be taken from your inclusive allowance if you have any.)

The option is not available on Sprint.

I believe this small window can be attributed to the slot cycle index. That is the delay amount before the phone rings one caller has connected. you need the MSl to change it. It's under MODEM or CDMA settings under ##778#. This has been covered many times here and ppcgeeks...

ardsar said:
Just be aware that by doing this, you are overriding the network vodafone mail settings which automatically handles the call divert - not your phone. By making the changes described above, your phone will now divert the call and therefore you will be charged for the divert (minutes will be taken from your inclusive allowance if you have any.)
Click to expand...
Click to collapse
Im not normally so direct in my statements, but im sorry you are talking complete and utter nonsense, the handset never handles call divert to voice mail, it is ALWAYS handled by the network, when you change it to 30 seconds you are signalling a change to the network, there is no additional cost incurred unless you live in one of those lame countries where telco's charge you for the time that your phone is ringing, in which case the person calling you will have a bigger bill.

Thanks for the info. I did it on my ATT one. It works.

big3etr said:
I believe this small window can be attributed to the slot cycle index. That is the delay amount before the phone rings one caller has connected. you need the MSl to change it. It's under MODEM or CDMA settings under ##778#. This has been covered many times here and ppcgeeks...
Click to expand...
Click to collapse
I suppose it's because I am from gsm-land and not cdma-land but I have no idea what you are talking about... besides the thread is about the time between the call being connected and its diversion to voicemail, not the time the phone needs to start ringing.

This is really helpful........... thanks!

this gives me 10 extra seconds to answer the phone. thank you so much.

Yes thank you. I was too lazy to look this up. Now I have 15 seconds more to answer my calls.

effiog
This is awsome i did it on my fuze and it works perferct i wish it can rings longer but that's fine i think thanks!!!!!!!!!!!!!!

Cheers mate.

gosh I never imagined the setting would be in the network settings. Thanks for sharing this useful tip.

Necessary for Sprint Version?
-> choose Call forwarding / Call divert (dependant on rom)
This option is not available on the Sprint version. Maybe I don't need this adjustment. Not sure yet, just got the phone today.

ice_coffee thanks for your contribution to this forum. I did not know about this and find it very useful.

I saw this too, but it always times out when attempting to save the new settings to the network. On any ROM. AT&T Fuze.

Does not work with Rogers in Canada. Rogers network has a hard setting which cannot be changed for neither love nor money

This is only for GSM phones, it won't work with CDMA phones.

Daved+ said:
This is only for GSM phones, it won't work with CDMA phones.
Click to expand...
Click to collapse
absolute rubbish, this works fine on my wCDMA 3G/3.5G touch pro here in the UK.

[Q] Support for *xxx*x# numbers

Hi guys, Sorry If I am in the wrong section but I am looking for some help, To check my balance my network (2 degrees an nz network) requires you to call *100#*1 it then sends a message to your phone with your balance. Alternatively I can call *100# then a menu pops up and asks me to either input 1 for balance or 2 for topup. Once I input 1 and press ok I get USSS error service not supported. I am looking for a way to get around this. So i have a few questions.
1. Is there a patch for this available for windows mobile 6.5?
2. Would this type of message count as an mms? Because I do not have that set up.
3. Are There any applications that will work on my device to keep track of balance? (customizable pricing etc.)
Phone info:
Acer Betouch E101 running WIndows mobile 6.5
WQVGA
Thanks for any help.
Also yes I have tried speaking to 2 degrees, They weren't too helpful.

TC-200 china gsm/gps kid/phone/tracker ?

hi
I got this thing called TC-200, which is basically a product of some mom-pop cell phone development house with no support of any kind...
http://www.umibuy.com/tc-200-mini-phone-children-s-positioning-association-found-device.html
https://www.google.com/?q=tc-200+mini+phone
These are the only operating instructions!!!!
Operation:
Boot:
Inserted SIM card will auto boot, no need any operation.
Firstly, you must set emergency contact.
*Key 1: send SMS”HM1” via a mobile phone for setting emergency contact No.1.
*Key 2: Send SMS “HM2” via another mobile phone for setting emergency contact No.2
TC-200 will reply a SMS: Received your command call pick up Press any key(except hang up key) to pick up an incoming call. Call hang up press hang up key to hang up calling.
Make a call
For calling emergency contacts No.1 or No.2, press speed dial key 1 or key 2.
SOS function
Press SOS key, the SOS mode will be triggered, TC-100 will send SMS”HELP” and call 2 emergency contacts by turn.
Quiet care function
When you want to know your children or elders without disturbing them, just send “JY” to TC-200. After confirmation SMS received, you can call TC-200 and device will pick up incoming call automatically, the sound will be transmitted via TC-200 smoothly.
Under this station, send GSM1 start voice control, when sound around, the product will call your mobile. Send GDM2 stop voice control.
Return to normal mode
Send “MT”, the function will successfully back to ordinary conversation after received the confirmation message.
Low battery alarm
When battery is less than 100%, TC-100 will send a SMS of low battery warning to emergency-contact No.1.
Also you can send “GSM3” inquire electric quantity.
Note:
*Pull out SIM card will loss all emergency contact information.
*The new machines need to be recharged 2-3 hours before first use. Please use our distribute charger to protect TC-200
* Standby time: 45-60 hours
* Talking time: 1-1.5 hours
Network
GSM 900MHZ/DCS 1800MHz
GSM 850MHZ/DCS1900MHz
Click to expand...
Click to collapse
Has anyone tinkered/used this device... any users from china who have tried using this.. any info would be greatly appreciated.
I have tried to use this with a tmobile-USA sim, the phone chimes as soon as you insert the sim card apparently stating that it is working or so, but none of the operating instructions work...
Let me know..

hi
Anyone...
Anyways, for the guys in US who do get to this post from a search engine, please note that I am thoroughly dis-satisfied with my purchase. PLEASE DO NOT BUY THIS DEVICE until we know how to use it. The instructions above don't work and there is no way to debug the device...
As I get time I will open the device and post whatever I find somewhere on this forum. From the looks this is a very good device to drop in the bag/pocket of your 3-10 year old for emergency...
[if any one has the contact information of the manufacturer of the device from China, let us know)

ghatothkach said:
hi
Anyone...
Anyways, for the guys in US who do get to this post from a search engine, please note that I am thoroughly dis-satisfied with my purchase. PLEASE DO NOT BUY THIS DEVICE until we know how to use it. The instructions above don't work and there is no way to debug the device...
As I get time I will open the device and post whatever I find somewhere on this forum. From the looks this is a very good device to drop in the bag/pocket of your 3-10 year old for emergency...
[if any one has the contact information of the manufacturer of the device from China, let us know)
Click to expand...
Click to collapse
Mine works fine. But you need to disable PIN check on the SIM card for it to work. I found that quite obvious as there are no way to enter a PIN on the tc-200.
Only major disappointment is that it does not have a GPS, as listed where I bought it from. It only uses GSM bases to give a localization. Will probably still use it. Really small, but I would really like to have a similar device with GPS.