Newbie here... with a question that has confounded alot of tech support people at various companies for the last few weeks.
Here's my situation.
I recently purchased an HTC Touch Pro 2 from Telus. I love the phone except for ONE thing.
When I pair the handset to my vehicle (a 2009 GMC Acadia, with Navigation) via Bluetooth, I am able to use the phone to place calls via the phonebook that is stored in the vehicle (ie., if I say, "call X" and "X"'s name is stored in the car's library, then the phone will call "X".
HOWEVER, if I try to physically dial "X"'s number with the handset while the device and the vehicle are paired, the keypad on the phone becomes essentially unresponsive and it takes the handset about 10 seconds to recognize each keypress inputted on the handset. (i.e. it would take me about 2 minutes to dial a 10 digit phone number while the handset and the vehicle are paired. BUT ONLY while they are PAIRED. When I unpair the device and the vehicle the handset's functionality returns to normal.
After many hours of conversation with Telus, GM and HTC advanced tech support it was concluded by HTC (after I sent them a log of the handset during the "paired" condition) that the issue is:
"The telus touch pro 2 that you currently have never received a software update to enable the Bluetooth stack in the device to work with your particular vehicle. This is also the reason why GMC says the verizon touch pro 2 will work as the verizon touch pro 2 has received 2 software updates".
I contacted Telus to ask them if they would make these software updates available, and, I suppose because the handset has been discontinued, they don't see any reason to.
So my question is:
Is there some other way to update the bluetooth stack for the Telus TP2?
(I have tried downloading the software updates available for some US CDMA carriers on the HTC website, to no avail.)
Any help would be appreciated.
Thanks.
Related
I am having multiple issues with Bluetooth on TouchPro2:
Issue # 1 with no solution
When trying to end calls using the end button of Jawbone Prime, it does not work, you must end call using the handset.
Issue # 2 (New)
When ending calls with any Bluetooth device (in my case built in Bluetooth in Nissan Altima) the calls will not terminate, have to press end button many time before calls ends
Are there any Bluetooth registry hacks that may solve either one of these issue?
golfman32 said:
I am having multiple issues with Bluetooth on TouchPro2:
Issue # 1 with no solution
When trying to end calls using the end button of Jawbone Prime, it does not work, you must end call using the handset.
Issue # 2 (New)
When ending calls with any Bluetooth device (in my case built in Bluetooth in Nissan Altima) the calls will not terminate, have to press end button many time before calls ends
Are there any Bluetooth registry hacks that may solve either one of these issue?
Click to expand...
Click to collapse
I see the same issue. Sorry no solution.
I confirm same end issue ....although until reading above i didnt know it stemed outside of the plagued nissan vehicles with navigation.
I have a lot of confidence that this will be fixed sooner rather than later since it is now affecting everyday bt headsets vs. one isolated group of nissan / infinity vehciles.
For those who own this phone and a nissan / infinity. we will take this partial victory as it has been a long two years since the last known phone from htc that worked correctly with our cars was a mogul with WM5 / before that the apache.
Its nice to have a working touchpro 2 and nissan ...even if its not 110% with the disconnect issue.
I have an 08 Nissan with the Bose/Communications/convenience package, and my bluetooth worked fine with my i760, xv6800, and Touch Pro. But I experience the disconnect issue as well now with my TP2. Must be the new HTC drivers.
We'll standby for a patch. But I'm pretty sure even though the time keeps running on the radio, that the call still disconnects. In any case, it isn't right, and I doubt we'll see it when we get patched to 6.5.
FYI, from my research this is the widcom stack on the TP2. I thought i read that in the tmobile TP2 forum.
That would explain why it works because microsoft rarely fixes things on windows mobile.
If so it only more confirms ms at fault and not nissan.
The nav radio was always different than the non nav bose radio in the nissans. Different BT modules i believe.
That would explain why you didnt have the problems that so many others did.
I might be wrong on the widcom stack but I woudl think the tmobile and cdma variety are using same chipsets and drivers. for the BT radio
BMW bluetooth
Same issues on BMW bluetooth
Having simmular problems with an JVC BT1 specielly if i use AD2P at the same time.. phone can lag for like 10-20-30 sec someethimes even more....
Getting VERY tired of this!
several BT issues
I seem to be having the same issue as most of the post on this thread ...my headset, and my Infiniti will not end my call , but has anyone else had a problem just trying to get the bluetooth to open from comm manager or settings ? When I try to turn on Bluetooth through my comm manager it says cant turn on bluetooth , and when I try trough settings it says cannot start the Blutooth stack ???? If i do a soft reset BT will work but if i disabale and try to connect again im having the same issue ....some one help me out
TP2 sprint
have exact same issue with my parrot MK6100
have to press end call many time on the remote to end the call sucessfully
Me too, also using Parrot 6100
The bluetooth is a nightmare. I have a Pioneer AVIC-F90BT with v3 software and I can't even answer the phone when it rings. I even sent to phone to automatically answer after 1 ring and when BT is connected it just freezes the dialer. Then when I hang up a call the phone freezes for about 20 seconds. It sucks so bad.
verizon tp2, jawbone prime.
from prime: I can initiate voicecalling. I can answer a call. I just cannot end a call from the headset.
I think the blue tooth issues are due to the locking of the fm raido they reside on the same chip they talk about this on ppcgeeks
I have issues with my Ford Sync as well. If bluetooth is on and I want to use the Sync system I have to turn off bluetooth then turn it back on to get it to work. Quite annoying. I never had any issues with my XV6800 so it must be the bluetooth radio in the phone. Hopefully they come out with an update or when 6.5 is out it gets fixed.
WITHOUT DOUBT THE BLUETOOTH on the TP2. I have the same issue with Parrot 3200. It may be that different drivers would help.
Anyone been brave enough to try anything else?
Ditto here, but I'll take it a step farther:
I'm using a Jawbone Prime with my Verizon Touch Pro2 and it's not only unable to end calls from the headset, but it will disconnect the headset at random in the middle of calls. The only way I figure it out is to pick up the phone when I can't hear anything, only to find the "headset disconnected, place the handset to your ear" message.
Annoying.
arche3 said:
verizon tp2, jawbone prime.
from prime: I can initiate voicecalling. I can answer a call. I just cannot end a call from the headset.
Click to expand...
Click to collapse
Same setup and results here, and additionally the redial last number feature is spotty at best.
When HardSPL comes out, I'm going to offer a bounty for $50 for whoever can get the MS stack working correctly on our devices with all profiles. Anyone else in with me?
Ohiowa said:
Ditto here, but I'll take it a step farther:
I'm using a Jawbone Prime with my Verizon Touch Pro2 and it's not only unable to end calls from the headset, but it will disconnect the headset at random in the middle of calls. The only way I figure it out is to pick up the phone when I can't hear anything, only to find the "headset disconnected, place the handset to your ear" message.
Annoying.
Click to expand...
Click to collapse
Seeing exact same random disconnect issue with my jawbone prime and my sprint touch pro 2. It happened twice today. One time I was speaking and didn't even realize it had happened for several minutes! Any fix for this?
I contacted HTC over this. The more people that complain about it to HTC, the quicker they will release a fix.
MS BT Stack on TP2
helix139 said:
Same setup and results here, and additionally the redial last number feature is spotty at best.
When HardSPL comes out, I'm going to offer a bounty for $50 for whoever can get the MS stack working correctly on our devices with all profiles. Anyone else in with me?
Click to expand...
Click to collapse
I am in. I need the MS stack for my wireless keyboard and mouse.
just wondering if its possible to change the code on device to allow pairing with non palm handets?
Wondering the same. I tried Bluetooth to no avail.
+1 been trying to get some of the more talented guys on this because I would love this on my evo
Same here, my crappy TomTom can do it so why not tpad?
d94 said:
just wondering if its possible to change the code on device to allow pairing with non palm handets?
Click to expand...
Click to collapse
Yes it can.
I have a se X10a rooted android 2.3.3 and I got it to connect. I may not have gotten the full features since I missed the pariing code and my phone must have sent a 0000 pair which was accepted.
Anyway, my phone says that there are two options, Connect and Phone audio. Incoming calls show up on the TP with the dialer interface including caller id right down to the state and country. Audio transferred properly, so the TP becomes a huge speaker phone. Outgoing calls can be dialed and my phone asks if it should use skype or the dialer (as its' set up that way), but this doesn't seem to be working totally as there is a fail message that shows up on the TP saying 'unable to connect' or 'dial directly from your phone' when using contacts. I was able to dial my Google Voice mailbox.
I had to go from WebOS to Other a few times to get it find the phone. Just selecting Scan wasn't enough. I have Uberkernal (the latest as of this date 9/10/11).
I was also able to connect my SE D980 stereo bt headset but it only recognized it as headset not a phone device. The unit has music track controls on it and they work fine with the standard Music app and don't work with the AudiophileHD app. Track forward and back, stop/start.
hello,
it doesn't work with my DHD 2.3.4
when looking for a device on my phone the TP isn't found...
& neither when looking for a device from the TP the DHD isn't found.
There's a precentral thread devoted to it: http://forums.precentral.net/hp-touchpad/295862-first-non-webos-phone-fully-tetherd-hp-touchpad.html
I was able to pair it with my Droid, but can only use the TouchPad as a bluetooth headset. I can also dial with the TouchPad, but I have to use the phone to activate the TouchPad as a headset.
omario31 said:
hello,
it doesn't work with my DHD 2.3.4
when looking for a device on my phone the TP isn't found...
& neither when looking for a device from the TP the DHD isn't found.
Click to expand...
Click to collapse
I've got a DHD as well but running MIUI V4. I wasn't expecting it to work but just messing around, I thought I'd pair it in WebOS and it worked without a problem. I can even make calls from the touchpad without touching my phone. It should pair as a headset normally. It didn't work with my LG KC910 though.
*EDIT*
My mistake. It paired and made calls with my LG, no problem at all. Nothing worked under Android though, just file transfers.
Sent from my TouchPad on CM9
Hello sensation owners,
I've got this amazing pioneer x3 with nav and bluetooth. Now the two are paired and the a2dp profile is running awesome, but there is one thing. I cant get the phonebook paired with my carkit.
I've study it last week and I know that
The sensation isn't supported by www.android-rsap.com
Hope this will be fixed. I've tried bluetooth file transport to send a vcard but no succes.
sent with unbranded htc sensation stock rom not rooted.
bmwsensation said:
Hello sensation owners,
I've got this amazing pioneer x3 with nav and bluetooth. Now the two are paired and the a2dp profile is running awesome, but there is one thing. I cant get the phonebook paired with my carkit.
I've study it last week and I know that
The sensation isn't supported by www.android-rsap.com
Hope this will be fixed. I've tried bluetooth file transport to send a vcard but no succes.
sent with unbranded htc sensation stock rom not rooted.
Click to expand...
Click to collapse
Had a quick look and the sensation supports: http://www.htc.com/us/support/sensation4g-tmobile/help/bluetooth
The phone supports the following Bluetooth Profiles: A2DP, HID, HFP, AVRCP, PBAP, OPP, FTP, GAP, GOEP, HSP, MAP, SPP and SDAP profiles, as well as other standard profiles.
Can you not use PBAP ? http://en.wikipedia.org/wiki/Bluetooth_profile
Phone Book Access Profile (PBAP, PBA)
Phone Book Access (PBA)[5][6] or Phone Book Access Profile (PBAP) is a profile that allows exchange of Phone Book Objects between devices. It is likely to be used between a car kit and a mobile phone to:
allow the car kit to display the name of the incoming caller;
allow the car kit to download the phone book so the user can initiate a call from the car display.
SIM Access Profile (SAP, SIM, rSAP)
This allows devices such as car phones with built-in GSM transceivers to connect to a SIM card in a phone with Bluetooth, thus the car phone itself doesn't require a separate SIM card. This profile is also known as rSAP (remote-SIM-Access-Profile). More information on which phones are supported can be found here(German version only)
Does the Pioneer even have a built-in GSM receiver ? If I've read the info correctly the implication I took is that, rSAP allows a GSM enabled carkit to piggy back off the SIM in the phone. The car kit has to do all the GSM Transmit/Receive for the call and not the phone. I looked at some phones that support it and they're generally OLD ones, e.g. Nokia 6310i.
I have a Standard Tesco 16GB Moto G, and a Vauxhall Insignia with Factory fitted bluetooth for hands free use.
The Moto G pairs fine, but functionality is limited. Missing are:
Use of the steering wheel/dashboard controls
No phone book entries
No call lists
Call lists are generated when using the phone in the car, but are lost when bluetooth is disconnected.
Audio is fine over the car speakers, and radio is muted etc.
I have to start, end and accept calls using the handset.
I am never asked the question after pairing that the car wants access to my phone book & call history.
My previous Orange San Diego worked flawlessly in all respects with the car.
I've searched and found many other instances where there are similar problems with most Nexus, and many HTC & Samsung devices. The workarounds vary, but none have worked for me so far.
Anyone cracked it for the Moto G?
The other threads imply it's an Android thing rather than device specific, so might I be waiting for KitKat?
Don't have too much hope, as the older threads were hoping Jelly Bean would fix it, but never did.
Any update on this? I have similar problems although after re-pairing a few times I at least can answer a call with steering wheel controls but cannot hang up one?
I also have this exact same problem with a Vauxhall Astra and would be keen for an answer on how to fix this.
(I have a colleague with a Kia and his phone connects and can be used perfectly so maybe it's a Vauxhall problem?)
Update:
After unpairing and connecting again it seems fine now most of the time. Although sometimes my car will be able to see the phone call history and sometimes not.
Sent from my XT1032 using Tapatalk
Hi,
I have almost the same issue, with a Vauxhall Astra '12:
- I can call someone using bluetooth, works but I can not end the call
- If someone calls me, it's mostly displayed on the screen -> I can answer, but then the audio doesn't work so I need to phone by hand..
- I manage to get into the phone book & see numbers, but can not dial them
This worked fine on my previous S3 mini & on some older (non-smartphone) phones.
Update
After repeated pairing and deleting the pairing I was finally asked by the phone if the car could have access to my phonebook etc and so I said yes (don't forget to tick the don't ask again box!)
The phonebook now appeared in the car, but I couldn't select one and successfully dial it - only from the phone itself. No Call lists.
If I made, or received a call whist connected, I got full functionality via the console and steering wheel controls afterwards, in fact everything perfect.
As a workaround, once the phone has paired with the car I either dial myself or 0000 (from the Handset), and after a minute or so, the call lists load and I get full functionality.
If I turn off the ignition, then I have to start from scratch i.e. dial 0000 or anything.
So a partial cure, but still a pain.
I am following a thread from a developer who offers a Bluetooth phone book transfer App, but unfortunately it doesn't work with the Moto G yet. He has now bought himself a Moto G so hopefully he will crack it. If and when he does, there will be £1.19 of mine winging his way i can tell you!
I can't post a link to this but search for android rsap and look under Motorola phones in his forum.
Good luck guys.
got the same problem here, was reading older modded roms work, anyone tried a rom that works ?
This sounds like the problem is with the car's bluetooth kit, because my Moto G works flawlessly with the Parrot kit in my Mondeo.
Sent from my XT1032 using Tapatalk
Quote:
Originally Posted by Laoma40
Yes if I can listen music in the car, but I cant pick up calls in the car if I have a headset connected for the telephone calls. How can you select which call to answer? The easiest way to show is the lg phone interface, you can select which device you can listen to music. Similarly with the phone call you may select different devices without disconnecting, or simply select pickup on the preferred device. See url below from the lg v10 manual.
https://www.lg.com/hk_en/support/pro...5727431-others
I have no idea, it works, but why in the world are you posting in any random thread about the operating system? Start your own thread maybe and leave us to talk about the OS?
Went a bit off topic in the slice of pie thread. Rightly directed to create a new thread.
So basically in summary, the HTC phone is the first phone I have that does not seem to be able to handle multiple bluetooth devices well. In other words you have to disconnect the headset on the HTC to use your car phone. With my other phones you can select which bluetooth headset you wish to use, or when you receive a phone call the first device you press answer on you can use. With the HTC you can only answer the call using the device connected. Wonder if there is a fix hidden in the settings? Even my older phones could handle this.