Database Info

Verizon Knowingly activated my phone with a custom ROM

So my HTC VZ6900 (Vogue) was acting up two days ago and I could tell it was a software issue and has not done any real research on the device till yesterday! Here is my story...
HTC started acting up while at school on Monday and was not doing great. I tried a soft reset but nothing worked... Booo. I tried removing the battery and waiting a few minutes and it took an entire 90 minutes + to get past the WM 6.0 screen! Once it got to the today screen the touch feature was none responsive so I could not really access anything. Soft keys worked. Couldn't get anything and the phone would not connect to the network.
Tuesday morning I took it to the Verizon store before I went to work. I had brought my old phone because I was not sure what was wrong. I personally thought it was a software problem, and figured that if that was the case Verizon would hard reset the phone or at least give me a replacement. Wrong. The clown at the desk took my phone and word for word quotes here: "Ah, yeah this thing is dead you’re going to have to get a new phone. Oh! Wait you have insurance you can pay $50 and they will give you a replacement."
I am a studying to get a PHD in electrical engineering and my gut told me this was not the case... So I said no thank you to the insurance and ask him to switch my phone to my old phone that being my old envy which still works perfect. When I went to leave they tried to take my HTC touch to which I protested and they complied. To work I go...
Well it was a quiet day so I had lots of free time and decided to Google VZ6900 problems, after about 10 minutes of searching I came across XDA-Developers! Did a little searching and saw that some people had similar problems. Figured out how to hard reset my phone (This was not a problem all of my contacts were saved to windows live!). Phone resets and it’s like brand new. I had seen these ideas of Custom ROM's and decided to do a little reading. After about 20 minutes I decided that it would not be hard to upgrade my ROM, loaded coke loader and followed the Verizon directions, 20 minutes later BAM running WM6.5 custom ROM. Hm I began to wonder, will Verizon be so nice as to activate this for me? I know they love to lock everything down so that they will get paid. I walk back to the store at 430 and proceed to wait 25 minutes to talk to a different person. I was explaining that their Tech earlier had told me the phone was broken beyond repair and that in fact he had just been lazy and refused to even attempt to fix the phone. They did not like this one bit. They told me I would have reset to the original Verizon settings. Though what he intended was that I needed to run the Verizon ROM with its own customization. So I asked the guy if he could get the other Tech who had helped me earlier to come into the conversation and he was somewhat upset at this time, but complied.
"Hey your back, oh wow this is the new Windows Mobile Cool!"
"Yeah I spent the better part of the day fixing my phone, now switch my phone back"
"Um... I do not know if I am supposed to do that. Um."
"Remember this morning when you told me to file an insurance claim for a broken phone?"
"Yeah, don’t have to do that anymore but I cannot activate an unlocked phone"
"Yes but telling me to file an insurance claim for a broken phone when it was not actually broken is insurance fraud"
"Oh... well we are not supposed to do this but I'll make an exception"
Two minutes later that had it all up and running and I was out the door without any problems.
Thanks to everyone who has contributed to the information I used, it saved me a great deal of time!

My phone speaker is not working

Yesterday suddenly my phone speaker stopped working, I tried different custorm ROMs, and currently on stock using unbrick method, still I cannot listen anythign out of phone (music / phone calls)
But I can listen everythign using head phones..
Any one know, whats the issue...

never mind, replaced my phone with ATT

It's the only easy way to go. I asked for a replacement Monday, today is Wednesday and it says my Refurb is in Florida already, I may not get it mailed today seems rather late in the morning. Waiting for them to update the info to see if I can just go pick it up. I have no patience. lol

Axiomkid said:
It's the only easy way to go. I asked for a replacement Monday, today is Wednesday and it says my Refurb is in Florida already, I may not get it mailed today seems rather late in the morning. Waiting for them to update the info to see if I can just go pick it up. I have no patience. lol
Click to expand...
Click to collapse
Yeah i did the same thign.. I went to one Device support center, they dont have infuse device, then I went to other, and replaced it.. I cannot wait for a week, with this problem..

I have touchscreen issues where my touchscreen will start tapping things by itself and scroll until I turn it off and then back on, then it's fine. Only 1 other person is experiencing this issue, If I had to guess it was 1 of those phones that came from a bad batch, Also I have issues talking to ppl over the phone, they complain they can't hear me, I have to scream into the phone. I can't deal with it anymore. The problem stopped for a couple days then showed right back up yesterday with my touchscreen becoming non responsive and acting up. I had to tell them the problem is intermediate you never know when it will happen.

A700 Touch Stops Responding

So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.

They fixed it...So they say.
So, I sent the device back and monitored the status on the support site. Took 2 days to get there. 1 day later the status changed to resolved. I was supposed to get a follow up email with a tracking number but no dice. I looked it up and it listed resolved but no tracking number so I called. The guy was a tool from an India call center. He was hard to understand and it seemed like he didn't understand what I was asking. I got the tracking number after asking about 5 times. Then I asked if they found what was the matter with it. His response was, "It was a problem with the digitizer so they reset the software." So I asked if it a hardware problem and he said, "No" I asked to clarify if it was a problem with the digitizer hardware and or the OS and he said, "no, we reset the software." So, I hope I get back a working device that isn't going to crap out. It is scheduled to get here on Monday.
Wish me luck. I'll post my findings... Things were SOLID with the A500, I hope they didn't just screw this product up. I like my A500
cipmd said:
So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.
Click to expand...
Click to collapse

Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?

cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Holy cr*p, why doesn't Acer just send you a new device? It's a lot faster, easier, customer-friendly and probably much cheaper.
The update is probably JB, which changes (fixes) the touch response. But since Acer replaced the whole motherboard and LCD (why not the friggin' touchscreen itself?), it should be nothing to worry about updating. Some people (US peeps mainly) are having trouble with the update yeah, but it should go well and if it doesn't, the tablet will (or should ) revert to the state before updating.
Good luck.

cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Well Mate, I have a 701. Long story, but it's my second 701. First was bricked due to a faulty CWM recovery.
As with all reported issues with ICS (initial build) touch screen will "lag" at certain times. Not totally unresponsive, but required 2 or 3 times selecting an icon for example. This I saw myself on occasion. So you were not seeing things
With the JB update, it seems these issues have mostly been fixed. I was prompted as soon as I started (my second tab), but waited till I filled out the Wizard. And checked to make sure things were normal. Then I did the update to JB.
Also know this, some icons in apps, require you to touch the point, in a slightly "offcenter manner". Like the refresh button on the Acer weather widget. Not sure if this is a widget/app programming error in the widget itself, or is caused by the 70x digitizer. Doesn't do it with all apps though.
Go for the update.
MD

HOW TO: Get the MFR Warranty to Comply

Hello all,
I am hoping HTC isn't monitoring this because the process is still on going but they cannot go back on their word as it is printed, saved, PDF'd, recorded via phone and all in the cloud in case haha.
My original problem was that the charging port was whacked out. You know how most of us have to prop up the charging cable to our laptops or other devices because one single pin out of a million decided to move so you have to Macgyver a solution? That's what I had to do at first...and then it just started saying "Slow Charging...use original charger." So I've always used the original charger and have three rapid charger 2.0's. At first I thought those three were causing an issue so I went to the original charger that came with the phone and the original cable...neither did the trick and I swapped out like 15 USB-microUSB cables and with different USB-AC units. Anyway, it got to the point where I had to plug the cord into the phone and then wrap it underneath once and let it stay for about 8-10 hours to charge. I was getting tired of it which is why I ended up with that 3rd rapid charger 2.0. The 2nd was because Digital River screwed me. But anyway...point is: there is definitely a problem with the charging port.
I first call Verizon Wireless and ask questions outside of unlocking, S-Off, Rooting, etc which my phone had been until HTC will probably reset when I get it back ... Small price to pay for what they did for me. They said they could overnight a phone to me, at no charge, and I'd have to send the original phone back. And then the gentleman happened to mention the fact that IF VZW determines a cracked screen or other damage outside the purview of the limited warranty, they would charge me $299 for the new phone onto my bill. I laughed and said I'd call HTC. I call HTC and they said "since it's not charging, and you're still under warranty, we'll fix it free of charge if you send it back to us. We'll even send you a prepaid label." Even though it went 3-day select throughout a weekend, they got it on the 16th and made the judgment that in order to fix the charging port, they'd have to charge me $200 for a new screen. I asked why I needed a new screen if the problem was the charging port. Under their (what I thought was a blanketed warranty) was a clause that stated "If the damaged area that IS covered by the warranty but there is also damage outside of the warranty, the warranty is null and void." My phone had a minor hairline fracture. Literally like an arch that you couldn't see with a dark background.
When I got the email today about the quote for $200 I went ballistic and emailed them back in their quote system telling them to call me regarding this matter. No one did. I happened to chat with an HTC Rep on the 16th who said "If it is covered under our warranty, there will be no quotation." And by quotation they mean the damn $200 quote. I remember her saying in that chat (and I ALSO PRINTED IT OUT that night because I knew I had an ace up my sleeve." Even though she didn't say "yes" completely...she left it open to interpretation that it would be covered regardless of other damage. My original thought was: "if the charging port is legitimately damaged from wear and tear 'which it was' then why charge for a new screen?" I chatted with someone today and they said that since there is other damage (that minor hairline crack), they cannot fix the charging port because they have to remove the screen and risk the screen cracking even more. I told them I'd take on that risk because I wasn't paying $200 for a new screen when all I needed was for them to fix the damn charging port! We kinda went back and forth in the chat and he ended up saying "I understand what you're saying and let me call RMA to see what they say." He then told me to call them and tell the person my number to look up my issue and then contact RMA internally. The reason as to why HTC can't contact me directly is beyond me but not the point. So I call, talk to a dude from Canada and he transfers me to a dude in the RMA department out of the country of Colombia. This fellow said that the reason for the new screen needed to be charged is because they have to send the phone back in better condition than how they got it. Like I said, I told them I'd assume all risk for them taking off the screen to repair the USB. He said this is not possible because if the screen breaks even more, then there will be issues and it's their policy that the screen be replaced because that IS out of warranty. I really was bummed at that point and just asked "come on, can you please just take the screen off, repair the USB charging port and we go on our merry way?" I told him they could also void and null ANY AND ALL future warranty issues as a sign of compromise from me.
I did not want to go through Asurion and pay $100 for a refurbished phone. To me, a refurbished phone is like a house of cards waiting to fall apart. There are probably OEM parts from initial manufacturing mixed with newer or older parts from other functioning M8 phones and I just don't like that. If it was my last resort, then yes. Obviously I'd pay the $100 over the $200. The dude said he'd come down on the quote and "only" charge $150. I told him about my Asurion insurance and he said that they could ship the phone back the way they got it and I could go that route. At this point, I was *almost* out of options for free servicing. I played the ace up my sleeve regarding my original chat on the 16th with one of their reps who said something longer but said "it should not be a quotation," after asking that I wanted 100% clarity and confirmation it would be covered. I told him the name, the time, the date, etc of the chat. He came back after a few minutes and said...the woman you chatted with actually did state "If the issue is not outside the warranty, it should not be a quotation" so yes at first I didn't mention she said that first part because I didn't think it was relevant lol. After stating that I was about to go H.A.M. on this guy but he cut me off by saying he got authorization to cover the quotation and that the phone would be fixed free of charge within a few days and then shipping out via UPS Ground. He mentioned that they would fix the charging port, PUT A NEW SCREEN ON!!!!!, flash the original factory software which isn't even Android 5.0.x. It comes back as Android 4.4.4 which I thought was ridiculous too. But anyway at that point...I felt victorious. It took me 30 minutes in the chat room today with HTC and then about 30 minutes on the phone with the RMA guy in Colombia. When he first came back and said the entire quote of the chat lady from a couple days ago, like I said, I almost went ballistic but then he said HTC would cover the quotation. I told him that he probably should have led with the fact that HTC would take care of it free of charge.
I then asked how long, etc. I also asked about the software. Seeing as my phone is S-Off, Unlocked, *OFFICIAL* and rooted...I wanted to make sure there were no surprises. I didn't specifically bring up those points but I asked again for clarification: "From here on...no matter what the issue...it will be fixed free of charge?" and he said yes. So that statement also covers the fact that when they turn it on and see the custom recovery of TWRP 2.6.x.x and all the lovely things I've done to void the warranty for sure, that I'm covered and I have to be since he said it.
I know this was a long post and I apologize but I wanted to let people know of my experience with HTC. One thing that surprised me the most was that I bought the phone in April of 2014. And yet the phone was still under manufacturer warranty until June 11th (I called about the situation on the 10th of June!). I think I got it April 11th of 2014 which would mean a 12-month warranty PLUS a 3 month extended manufacturer warranty? I don't know. I don't care anymore...my phone is being fixed and I'm getting a new screen. I'm pretty pumped up about it even though I won't have it for another week.
I went on this forum to see other people's experiences with issues with warranties and almost 100% said that it didn't matter if there were software changes like unlocking or S-Off'ing but cracked screens and whatnot would definitely be an issue.
FOLKS: DO NOT GO TO A VERIZON WIRELESS corporate store if you think you have a hardware or software issue and need a repair!!! I REPEAT: DO NOT GO TO A VZW Corporate Store! You can read other people's issues. I'm just glad I read those before I did what I did and just sent it directly to HTC and then talked my way into almost a new phone pretty much. When they run their tests at the store, they'll notate that there is a crack and it's S-Off, unlocked, etc. Here's the kicker: even if they don't notate it and you think you're getting a new phone in the mail (which you will) and the factory gets the phone and says "there's a crack" or there's too much physical damage...they will charge your account $299 for this specific phone at this point in the year.
That will then stay on your phone's SN/IMEI for the rest of its short existence. They put it in their system and therefore there's no way around it. I quietly asked the girl to take a look at my phone before I shipped it to HTC to see if Verizon would just send me a phone. She looked and said that yeah it's a hairline crack but I won't say anything. She was so awesome (and pretty damn cute).
I guess the point of all of this was for me to write out my frustration, displeasure and then elation after the fact. You know what also bothered me? The speed of shipping. The label they sent me to send to them was UPS 3-day select. I will get my phone back via UPS Ground. FedEx came Tuesday to drop off an empty box for me to put my Powerbeats2 Wireless in to send back to Apple (grrrrr Apple since they bought Beats by Dre after I bought them). The driver waited for me to open the empty box and put the earbuds in, tear off the label which had a label underneath pre-printed, overnight priority by 10:30am. So I got the empty box Tuesday the 16th, had the driver wait like 2 minutes, Apple got it the morning of the 17th and by evening they sent me an email saying they'd ship a replacement free of charge, overnight via UPS! So it went out Tuesday the 16th...and I'm supposed to receive it today (the 18th) by 5pm. How crazy fast is that? 48-72 hour turnaround with me not going anywhere. And now UPS allows you say "leave package even if signature is required." No way HTC, Google, etc would ever go to these lengths. It takes about 6-9 total business days of actual transit back and forth with my HTC phone currently. I sent it on the 12th. They got it the 16th. Diagnosed it either that night or the 17th and then this whole debacle started. He said I'd get it by the 27th since it would probably ship out Monday the 22nd. And that's IF UPS Ground delivers on Saturdays. I don't even know if they do anymore.
I think I wrote this much because I'm so pumped up still and happy haha. If you actually read this entire post...I thank you. And hopefully you gained some 411 about how to go about a warranty exchange/repair. If you have even the tiniest hairline fracture of a screen, you're screwed unless you're within your 6 months (or is it 12 months even with new M8 purchases and not the M9?). This was an awful day to begin with...and now it just got a ton better. I'm officially off the hook for dropping my phone a couple times but only once did it crack and it was a hairline crack at that.
I FEEL SO TRIUMPHANT RIGHT NOW!!!!! And this all went down 2 hours ago. It took me about 45 minutes to write this.
Thank you for reading. Which I highly doubt 99% did all the way through. PM me for the bulleted version lol.

Pixel died this morning, no apparent reason

I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'

Same phone here. I thought mine was dead too. Phone just instantly shuts off. Need to long hold power button restart. Happened to me numerous times in the past 12 hours. I am unlocked and rooted. I wonder what's going on.
Sent from my Pixel XL using Tapatalk

ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...

Are you using newest february security patch?

Maybe unrelated but I just had similar problem on my old Moto X '14. I'm using it as a backup device on Fi and I accidentally let it run out of power (no idea how much battery was left when it shut down). The phone is running a Nougat rom and it appeared completely dead until a found the suggestion to plug it into "the strongest charger I owned". Did this and let it sit for a while and it came back to life and charged normally. Just thought I'd mention this as it seems to be a problem with Nougat itself (had the same thing happen to my tablet also running Nougat). I'm now scared to let my Pixel run out of juice.

moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
3 devices is nothing. If they sold 3 million Pixels, that means that 99.999999% are okay so far. That's a good amount. ?

Edit: Double post - please disregard.

moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.

I just finished a long useless chat with Google support. I have to go to the retailer for warranty support. If they won't help then I can go back to google. I'm in Australia if that makes any difference

k.s.deviate said:
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
Click to expand...
Click to collapse
This was my experience too (including the same hardware problem!).

Similar thing happened to me. The phone started rebooting about once a day over the last week. I woke up and it was stuck on the bootloader. It wouldn't load the OS or the recovery.
Bought mine through project Fi but unfortunately its already almost 3 months old and they would only send me a refurbished device.

Pixel also died...no apparent reason
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.

googledisappoints2 said:
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
Click to expand...
Click to collapse
I had the same thing happen. I RMA'd the first one and received a brand new one as a replacement. After about three months, the new one died the same exact way. I RMA'd that one and received a refurbished one. So far, it's been fine... but I don't trust it.

Same here
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.

1199c said:
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
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It's a minor hw/sw defect in a very extremely small portion of the phones and isn't permanent and they painlessly replace the phones with brand new ones in a few short days after the request is processed. Good luck filing and winning a class action suit against Google over this.

You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.

Phonelessgoogleuser said:
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
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"update" i called google several times and they finally agreed to replace my phone, for free!. I told them that there were a lot of pixel phones suffering the same issues. I even offered to pay to have it repaired/replaced, and i was 5 weeks out of warranty

Same thing happened to me. Was out of the 1 year warranty and the google extended warranty i had to pay $90. This was the third phone it happened to also.
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Just happened to me too! Pixel XL died over night, went through google hardware chat support on my pc... to find my phone was out of warranty by 1 day. Looks like they are processing an exception though for me and replacing it (kind of vague though about what they are going to do on their end, so not actually sure what they implied). I also took it to their authorized repair store ubreakifix as well. The technician put in a new battery, screen and charge port with no luck, phone came back as not repairable. Said there was a tiny amount of water damage but nothing was fried so he ruled that out (my phone got a tiny amount of rain on it about 3 weeks ago is only thing I can recall). He believed there is a larger problem with the power mgmt system, another person behind me in line had the same exact issue and outcome.

My phone is also basically dead microphone won't work headphone jack won't work can't record at times have to restart the phone multiple times to get it to work again then craps out again when headphones plugged in straight static then other times you plug it an there's no sound at all also getting restarts
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Is there anywhere I can trade in my phone get money gonna buy a OnePlus 5T