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Hey everyone,
I need some help determining my options for getting a replacement Touch Pro 2. Last Saturday night I dropped the TP2 and it now has a large scrap on the bottom corner. Obviously this is frustrating since it’s only two weeks old! What are my options to receive a new one? I have paid for insurance over the last few years and have never lost or damaged a phone? Can I get a new one this way? What about swapping the phone within the 30day window? Would that work or will Verizon say I damaged the phone and they can’t swap it out? Is there anything I can do?
Any input would be greatly appreciated!
just exchange it
Is it really that easy? What will they say if the notice the scratched portion?
If you pay for TEP/insurance, user caused damage and loss is usually covered with a $85 deductable (for Verizon anyway, might be higher/lower for you).
$85 on top of the $489 I have already paid? I think I'm going to call and say the phone was scratched since day one and it really has been bothering me lately. Think that will work? They really won't know.
Now what would happen if they get the phone and notice not a small scratch but more of a scrap on the phone and think it's the user's fault? Would I be in trouble or will the phone just go right back to HTC to be refurbished?
Anyone else have any experience with something like this?
A scratch isn't really damage, do you expect the phone to be in pristine condition forever? It's wear and tear, I'd ignore it and not abuse the insurance system. What if you drop it and break it a month from now and want to exchange again? And then 8 months later? The insurance program has a limit, I'd not waste it on a scratch. Remember, how awesome your phone looks doesn't reflect on you as a person.
Sorry to hear about that but an option is to wait and see if you can get some sort of hardcase or silicone cover to hide the scrape/scratch
I haven't even activated mine yet until I can get at least some sort of protection on it.
Ok, here's an update. I just realized since i havent texted too much since the drop, the phone actually shuts off when I slide it open. Something happened. Now the mark isn't too bad, but if I send it back to Verizon saying it's a defect and they investigate the phone, will I be charged for two if they feel it was my fault?
These guys are smart enough to know a defect from a mishandling.
well, i am swapping mine out on Friday. I simply popped out the backlight button and said that it popped out when I was closing the keyboard. The only issue they had was getting the replacement into the store, since the stores dont have them yet. I got the phone about 2 weeks ago.
Why in the world would you have paid 489 for the phone? thats crazy. I would just do the exchange in store instead. Just go in and dont say anything about the blemish, just show them it shutting off. surely they will swap it out after ordering a replacement.
Two things. First I sold my Storm on Ebay for $250. So I actually only paid $239 without renewing a contract or anything.
I went to the store last night and had them take a look at it. They saw no evidence of damage (the mark is really minor, just frustrates me that it happened two weeks in!). They agreed and marked the account saying that the phone was defective. The manager actually searched online and said this is a known issue with both the Sprint and Verizon versions that there's something wrong with the ribbon connecting the two sliding pieces.
Anyway they have shipped me a replacement phone which should be here on Thursday. I'm not 100% convinced I actually damanged the phone. This issue was happening on Saturday night before the drop, I think.
I think I should be ok. Just frustrated I now need to reapply the Ghost Armor on a second phone!
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
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I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
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Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App
You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x
I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
....
I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.
I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App
Refurbs usually run real well since they fixed the problems
Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App
Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
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Click to collapse
So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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Click to collapse
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.
android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
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I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
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Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:
I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
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That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.
If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app
More recent feedbacks to prove my point.
stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.
I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)
Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.
I am repairing a Nexus 6 for a friend and figured I would replace the aging battery as well. I contacted Motorola and Google for two painful hours only to be told there is no way they can get me an OEM battery. I have bought "OEM" batteries on eBay in the past and quickly learned that there are more low quality fakes than legitimate OEM batteries there. I came across the site "Repairs Universe" which seems legitimate. They claim to have only OEM parts, and reviews from various sites were mostly good. Some sites praising Repairs Universe, a few slamming it. I placed an order for the battery and received it today. The battery is shaped the same, though the writing on it is completely different and basically generic (model number, caution information, mAh) and lacking any kind of branding. I called Repairs Universe only to get a message about it being faster to contact them online, and then an eventual beep. It was a voicemail! I called again later and actually got a person. He said that all of their products are "OEM compliant" not OEM. He told me this just means it has the same specifications as the original part. This seems obvious to me, as anything would be compliant so long as its the same shape and size.
Obviously, I'm confused. I'm not sure if this is a good, honest company or not. Mainly, I'm worried that my battery could be a knock-off and catch fire or swell up. I can't find it anywhere else however so this is my only option aside from just using the aging original battery. The company does offer a 30 day guarantee, but only for the battery; if it explodes and takes the phone and my friend's hand out with it, they'll refund me 22 bucks...if it happens within the first 30 days.
Does anyone have any experience with this site, specifically, their batteries? I'm not looking for other sites (not yet, only once we figure out what the general consenses of Repairs Universe is.)
Thank you!!
I actually got my answer. I've been testing the battery for a week and it lasts half as long as the original which is almost two years old. I contacted them about it, and they told me I could return it, but I'd have to pay for return shipping plus would not be refunded the original shipping. Once the return is all said and done, I'll have gotten $4 back from the $22 I spent.
Don't shop with them! Turns out OEM and OEM compliant are not the same quality at all.
I know this post is old, but I wanted to share my experience with this company to make others aware. Yes, they provide repair tutorials and whatnot, in my opinion to encourage people to buy from them and it worked for me. I trusted them to send me a replacement for my phone screen. I had performed the same repair on my husband's phone a few years earlier with no problems (Samsung Note 8). The screen they sent did not work out of the box. That's beside the point, though. I did as their website said and sent it back at my expense, no big deal. I trusted them to send a replacement. Nope, they said it was my fault and kept my money AND the phone screen. I again did as their website said and immediately requested for them to send me the defective part back. Email was ignored, even though it went through, so they did not do as their site states. We're talking over $200. In the meantime, the battery replacement I had purchased from them and installed in my husband's phone not 3 mos prior to this, swelled and fried his motherboard. I had to buy another motherboard off of Ebay to fix that. Just wanted to share my experience.
One more thing, I have all the documentation to back this up. Please be aware of Repairs Universe. Make sure you closely read their terms and conditions if you do decide to purchase from them. They hide behind that and make it impossible to return or exchange something.
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
DO NOT buy this phone if you care about customer service or if you have ever needed a phone fixed. They will break the phone more than it was broken when you sent it in and then claim you broke the phone through some fake 'impact damage' and refuse to acknowledge there are multiple customers reporting the same defective screens. Somehow we're all breaking the OLED underneath the glass without damaging the glass. This makes me extremely sad and very upset. I loved that phone...
Quick recap for folks. This is the second screen on this phone already. The first screen broke in the same manner and ASUS covered it. A month after getting the phone back the OLED broke in the same manner. ASUS sent pics to me showing the damage and claiming it was impact damage. Issues with that are I babied the phone, never dropped it, never hit it on anything, and it had the ASUS case on it the entire time I had bought from ASUS. The 'impact damage' spots they tried stating are the cause are extremely small blemishes in the metal, certainly not from impact damage and most certainly not something that could break your OLED without damaging the Gorilla Glass.
I've let all mt friends and family know to stop business with ASUS, and the department I work for has notified my coworkers. Good job losing over 2000 customers, ASUS. I'm headed off to buy the Razer Phone 2 right now. I'd rather pay 500 for a brand new gaming phone from a company that treats their customers better than pay 400 dollars for a 3rd screen that will most likely break again and once again won't be covered.
Original post on Zentalk here:
https://www.asus.com/zentalk/ww/forum.php?mod=viewthread&tid=272455&page=1#pid1125887
My Newegg Review (which has been updated with this information, it just is not showing yet):
https://www.newegg.com/p/N82E16875220085
Amazon:
https://www.amazon.com/gp/customer-...f=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B07GS272K7
XDA thread I posted in:
https://forum.xda-developers.com/rog-phone/how-to/consumer-alert-asus-service-center-t3925942/page2
I'm headed over to Twitter now to alert users there. This is absurd. I'm still having a hard time wrapping my mind around it.