Related
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
Click to expand...
Click to collapse
I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
Click to expand...
Click to collapse
Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App
You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x
I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
....
I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.
I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App
Refurbs usually run real well since they fixed the problems
Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App
Due to unresolved billing issues with T-Mobile and now to add injury to insult, the dang phone fell 2.5ft while i was getting out of the car...and guess what?
Gorilla glass is not all it's cracked up to be (pun intended)
Im thinking this is a final sign that i need to bail ship and move onwards.
What is an otherwise perfectly working stock G2X running GB worth?
Do you have the insurance on the phone? It covers drops.
Sent from my LG-P999 using XDA App
Nope, no ins. Never broke a phone before...normally pretty careful dude so didnt think it was necessary. I was really really surprised, especially how bad it shattered from a short fall.
Isnt there like a $50 deductable for that anyway? the Screen's + Digi go for less on ebay.
How about this one?
It doesn not say it has the digitizer is what's stopping me from pulling the trigger right now.
any opinion on this??
http://www.ebay.com/itm/LCD-Display...042?pt=LH_DefaultDomain_0&hash=item27c05e642a
I was under the impression that the two terms; touchscreen and digitizer could be used interchangably. I may be wrong though. That item would work in my mind but I would see what other members had to say.
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
So are they sending you a new one or just keeping yours?
Sent from my HTC Glacier using xda premium
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
Hendge said:
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
Click to expand...
Click to collapse
Your G2X is not unrepairable.
http://forum.xda-developers.com/archive/index.php/t-1207651.html
There is plenty of information on the internet about repairing it including videos on You Tube http://www.youtube.com/watch?v=wDUPPzbQKTI
Here's where to purchase parts http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html
http://www.cell-phoneparts.com/lg-tmobile-g2x-touch-screen-digitizer-replacement-p999-p-623.html
http://www.globaldirectparts.com/SearchResults.asp?Search=p999
There are other sources of parts too.
People make this mistake all the time. Hardness and strength are not interchangable. Gorilla glass is hard, great for scratch resistance but terrible for shatter resistance.
Basic metallurgy. Applies to metals too.
Hendge said:
Gorilla glass is not all it's cracked up to be (pun intended)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
Corememory - I just received the phone back from it's authorized repair center and they say the phone was sent back to me "as is" because they do not replace phones, only repair...and mine in non repairable.
I will post the pic they sent if you still dispute it's fixable and undertstand circuit board repair or whatever the issue is.
TerryM - yes.My mistake as well as many others too. Also surprsing is in the reference thread posted it was also noted by another poster the extremely short fall it took to break.
Possibly the 'Gorilla Glass' is a worse alternative after all...more susceptble to shattering than Non gorilla or standard display glass.
Hendge said:
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
Click to expand...
Click to collapse
LG (and pretty much every other manufacturer) covers repairs for manufacturing defects. They have no responsibility to repair a phone that was broken otherwise, and there is absolutely no reason whatsoever to expect LG to do so.
Being as you didn't purchase insurance, that means you get to find someone to fix it for you, or fix it yourself. It isn't that difficult or expensive.
TL;DR: You broke your phone. You don't have insurance. Fix it.
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
Hendge said:
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Hendge said:
Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
JaiaV said:
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Click to expand...
Click to collapse
Not sure what exactly you are reading into...ive stated that the phone was dropped and was surprised the repair facility intimated their inability to repair.
Maybe i exagerrated when i mentioned i am normally careful. I am, but sheet happens and i have dropped other phones w/out damage. My first smartphone was the mytouch3g, it was dropped a few times from greater distances with only a few nicks and a crack in the casing. All i have is my own experience to draw from, and in this case the other thread posted where another member also complained about a short fall and the resulting damage. In my experience the phone is fragile due to completely shattering from a small fall!
I understand your lack of interest in my issues with T-Mobile. So all i can do is say: BEWARE
What i would REALLY like is info/help on determining if this phone is fixable. I assume i can go to simple mobile and buy a SIM or would anyone possibly l know if i quit on a contract with T-Mobile and could care less what they do to my credit, can i get on one of their pre-paid plans via wal-mart or something?
So, should i post the photo they sent me, take the phone apart and look for something?? how to save myself from ordering a display/digitizer and coming to the same conclusion as stellar?
lotherius said:
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Click to expand...
Click to collapse
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
JaiaV said:
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
Click to expand...
Click to collapse
Hey, you seem to want to draw your own conclusions, nitpick and challenge whne i have no interest in any of that. Tell ya what, i was under impression you were trying to help. If so, check the pic stellar sent me today that i have attached and comment if you have any expertise on the subject.
If not, have a great night and myob next time
Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
Click to expand...
Click to collapse
Actually. If you read what I wrote, I mentioned that I dropped my phone onto onto limestone gravel and then proceeded to STAND ON IT. And I weigh 260 lb. Screen scratched but unbroken. Does that prove it is unbreakable? Nope. In any single incident all kinds of things are possible. I used to work for tmo, I know this firsthand. You'd be surprised, even with those old "indestructible" Nokias, how many people dropped their phones a "couple of feet" onto the carpet and ended up with something broke. It happens. Shut up and deal with it like a man.
Sent from my LG-P999 using Tapatalk
For the background to my issue please read the following thread;
http://forum.xda-developers.com/showthread.php?p=44279573#post44279573
This thread is to give my experience of the RMA service that I have received, not the fault itself which was "fixed".
So essentially I was advised by Asus support that DHL would come with a special box to take the tablet away and to send all accessories such as the charger with the tab. However the DHL email said that I should pack in my own box and not to include any accessories. It was not clear to me whether the keyboard and charger would count as accessories or not. I decided not to include the charger as I had already verified that wasn't the cause of my issue and the charger is listed on Asus's own website as an accessory. However I was later told that I should have included the charger. All a bit confusing, mixed information but a small issue when you read below. I can't fault the tracker service or the speed of the "repair" either. I was happy to know exactly where my tablet was at all times and that it wasn't going missing.
Now everything I thought was fine until my I opened the box last Friday with my freshly "repaired" tablet. Like many of you guys I take extremely good care of my tech. I could have easily passed my tablet off as brand new with not so much as a hairline scratch on it after 10 months use. You can imagine my horror when I saw what it looked like on return. Essentially the list of problems is as follows;
Curve along bottom edge of tablet that should be flat.
Screen not fitted properly on right hand side.
Screen not fitted properly on left hand side.
Damage to case on power connector socket.
Plastic strip on top rear not fitted properly.
Haptic vibration creates a noise like a duck quack.
HDMI output has horrible red interference.
Glue residue on back of casing.
I have attached images below for you to see the quality of the repair work. What is especially annoying is that when I first called up to complain on Friday the only thing they were interested in was if I had pictures from before I sent the tab in. I am annoyed because when I raised a concern about the quality of repair work prior to sending my tablet I was assured by Asus Support that the repairers were monitored for quality of work and everything would be fine. It was only because of my mistrusting nature with this type of thing that I took pictures showing the condition it was in and how I packed it.
It should be noted that I only expected the battery to be replaced during the repair. According to the service report the screen and the motherboard were also replaced. I now believe that they must have been damaged during their removal from the now damaged shell case. To cover their tracks they listed faults with them which would require replacement such as "mechanical fault". I am absolutely furious with Asus over this shoddy repair and have informed them that I do not accept the repair and am seeking a new tablet to replace the one they have ruined. I am yet to have a response after sending them the pictures and I will keep the thread updated as I do. :crying::crying::crying:
Mine is in Texas right now with digitizer problems. Mine is as yours WAS, like new in appearance. I hope to God it is returned in the same condition. There is no excuse for returning a customers stuff in that condition. If they botched up the repairs that badly they should have replaced it.
Good luck, hope they resolve it for you. It clearly appears from your pics that they botched the job and owe you a replacement.
I recently had my digitizer repaired by the Texas facility and mine came back in the same pristine condition it was in when I sent it and the repair was without problems.
Keep us posted.
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
flumpster said:
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
Click to expand...
Click to collapse
Yeah, if I wasn't so annoyed I'd probably find it funny too.... Sound file uploaded for your consideration... (I had to zip it as the forum didn't like mp3 or aac).
I'm sorry to hear all that mate! That is shocking. Stand your ground and don't take no for an answer.
I appreciate the kind words folks. Apparently my photos have been forwarded to the correct department within Asus. Which I hope is the "sending out new tablet department".
Your case tells me I should consider myself lucky they (the same service center) only slashed the box!
Sent from my Xperia Neo V using xda app-developers app
Wow, talk about screwing up a repair... This reinforces my belief that sending in my 700 for a screen repair (a nice crack in the upper right corner) is a bad idea.
Good luck with the fight ahead!
An update for everyone. I sent over the pictures of before and after as requested. My email was rejected as being too large (around 12Mb I think it was). I asked what was the maximum size email I could send and received no response. I then decided to split the email in to 5, ensuring that each email was less than 5Mb. Over a week later I enquired what was the status to be told the person dealing with my request was on holiday and would reply the next day. I duly received a reply saying that they still needed pictures of (.....) so it seems they could only find 1 of my clearly labelled 5 emails (number 1 to 5).
I was also informed that I would not be entitled to a replacement tablet as warranty only provides for a repair. I replied to that email by saying that "I am also entitled to a quality of repair that doesn't damage the rest of my tablet in the process. I am not claiming for warranty repair work to be done on my tablet, I am saying that during the warranty repair of my tablets battery, my tablet was unneccessarily damaged due to poor workmanship and now needs replacing."
The last email I have received says they have now got the photos and my request has been forwarded to "higher management". I don't know who higher management is, but let's hope it is someone who is just as horrified as me at the quality of repair work and agrees that somoene paying top price for their electronics and takes the time to look after them properly, should not have to accept such poor standards from Asus themselves. They're making it really hard for me to ever consider spending money on an Asus product again.
Once again, fingers crossed.
I have receied a response from Asus;
"Dear John,
Thank you for awaiting our response.
Kindly note that the management investigated your case and decided to offer you a free of charges repair.
They came to that conclusion as the key out video, the video that record whether a customer’s unit left the repair centre in a good condition was of poor quality, because so we can't see if the unit was damaged or not.
Please let me know if you want to proceed with the free of charges repair? Once your response is received I will create a new repair RMA to and book a collection. What would be a convenient collection date?
We look forward to your response.
Kind Regards,"
I read that to mean: Asus can't prove that it wasn't their fault the tablet was damaged, and I can. Therefore they will just repair it for me. I am supposed to be grateful that this won't cost me anything. For my inconvenience they are offering me nothing in return. I would have thought at least they would have offered some sort of token to apologise, even if they won't replace the tablet.
What do you guys think? If they repair it and it looks as good as it did previously, I wouldn't have a problem. I'm just worried that it will come back looking as bad/worse. My real concern is that if the outside is a mess, is the inside put together properly? Is the tablet going to fail in another few months because a connector hasn't been put on properly inside, or a wire has been part way cut through/trapped, etc, etc...
I've emailed them to have one more try at getting a replacement, which I really think is the honorable thing to do. At least I know what kind of company Asus aspire to be. Currently I don't think I'll be going anywhere near anything Asus ever again.
Imho they should replace it, they made a mess with the repair so it's their fault. You sent the device in perfect condition so their duty is to send it back after repair in the same condition. I wonder what they mean with repair now, replacing the body and keep the internal parts or what.
Whatever, if you accept this repair offer make it clear that you expect a perfect repair and also the device must return in perfect condition, wtf, you paid for the damn thing. Good luck!
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
Gudders said:
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
Click to expand...
Click to collapse
I RMA'd my Asus TF300T around 3 months ago due to LCD banding and light bleed (Asus UK service center in the Czech Republic). There were numerous problems with the repair. Firstly, the charger was badly scuffed, the plastic casing was popping out (exposing the headphone jack and other ports) , the screen was on an angle, the glass wasn't glued down securely (movement/creaking) and they managed to chip part of the plastic surrounding the screen. I showed the problem to the store's manager (Argos, as I let them deal with it) and she agreed that she would let me have an exchange or pick a different tablet without argument. I exchanged for a Note 10.1.
Hope your issue gets resolved.
I would INSIST on the tablet being replaced and not repaired. It's pretty obvious that they can't make proper repairs already.
BTW: I got mine back with no cosmetic damage at all. So a proper repair is possible they just need some new employees at that repair facility.
Mine was in for the touch screen. I have no idea what was done. Right after I restored all my apps, about 4 hours, it started acting badly again. I called Asus on the phone. I was given another RMA and emailed a return shipping label. During my phone call I turned off the tablet. It was powered down for about 15 minutes. I powered it back up and have not had one incident with the touch screen since! Its been a week without trouble from the screen. I called to inform them at Asus and was told the RMA is good for 30 days. If problems develop just use it to send it back.
So far, so good.. .. .
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
Gudders said:
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
Click to expand...
Click to collapse
Any update?
mr.fast said:
Any update?
Click to expand...
Click to collapse
Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
Gudders said:
Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
Click to expand...
Click to collapse
Any chance of an update ?
boakesm said:
Any chance of an update ?
Click to expand...
Click to collapse
Tablet has been with Asus since 24th September back at Brno, CZ. Anticipated completion date of next Monday 7th October. It only took a week to "repair" last time but they may be having a closer look at what has gone on and take a little longer. I'm happy for them to do that and get it right. Just a shame that I am away in Italy at the back end of this week on business and it would have been great to have my tablet to watch a film, keep up to date, etc.
Once I receive it back I shall be writing my complaint letter.
Today, while running with my son on a nature trail, a freak accident happened. The stroller hit a rock in such a way it launched my phone from a holding pouch into the air and onto the ground shattering the screen. (i run over 75 miles a month for the last two years, so never dreamed of this happening) I was devastated, especially since it's a month old and since i'm one NEXT i can't really afford an extra 200 bucks. I went onto the phoneclaim website and tried to file a claim, initially telling me my deductible was 199.99 but my g3 wasn't listed and it told me to call to file the claim.
So, I call the number, speak to someone. She asked me about the damage, and what accessories if any i was claiming. I told her just the phone, no accessories or sim card - since that stuff was in tact. After putting me on hold, she asked me about the color of the phone, repeated the LG G3, asked me to verify identity questions (which amounted to my street address) and said that my deductible was 50.00 which would be applied to my bill. Now, i said
"not that i'm complaining, but this is the 32gb white LG G3 we're talking about, correct? "
"she replies yes sir"
"I said not only did the at&t rep tell me 199.99 when i signed up for the insurance, but the website also told me 199.99 when i entered in my number"
"she said I wouldn't complain either sir, it states 50.00 here with 1-2 business days shipping"
So, what are the odds something bad is going to happen here?
Ie: the wrong phone replacement, not a phone at all, but like a battery or something... i dunno.
Just can't wrap my mind around everyone saying 199.99, then being told 50.00 for 600 phone. ....
should I be worried?
Did they send you a confirmation email? If not, call back with the case # and get them to email that to you.
Storm T said:
Did they send you a confirmation email? If not, call back with the case # and get them to email that to you.
Click to expand...
Click to collapse
They did, but all it states is that the claim is been received and being processed and a tracking number will be provided once it ships.
I'd imagine you're good to go at $50 since she told you that.
Storm T said:
I'd imagine you're good to go at $50 since she told you that.
Click to expand...
Click to collapse
It's a good thing I went back to the site.
They had me for a replacement of the G3 VIGOR, not the G3 D850. When I called back, they asked me a ton more questions plus i have to sign an affidavit and send in a copy of my license. Then she told me an adjuster would call me and let me know if it would be replaced or not. She also said had i not called back i wouldn't have even gotten a new phone because the last person screwed up.
But, seriously... what am I paying insurance for if they will let me know about the replacement... i'm pretty sure we pay insurance for this exact issue.
I dunno, what a headache.
That sucks! I've replaced one that way before and I never had to give them a copy of my license? I'd sure be *****ing. Good luck!
Unfortunately this happened to me a week after I had my phone. The deductible was 165$ & they tried to give me an lg g2. Luckily I called back and had it fixed. It was a quick yet expensive lesson. And yes, I had to do the same with my license and an affidavit. Hope it goes well for you.
Sent from my LG-D850 using XDA Free mobile app
petros855 said:
Unfortunately this happened to me a week after I had my phone. The deductible was 165$ & they tried to give me an lg g2. Luckily I called back and had it fixed. It was a quick yet expensive lesson. And yes, I had to do the same with my license and an affidavit. Hope it goes well for you.
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
No such luck for me. I've had my claim denied twice now. I've filled out three affidavits, sent in various pics of the phone and barcodes, license etc. I've mad a trip to the AT&T store all to no avail.
The reasoning is all very vague, like telling me my time of occurrence and date of last usage don't match, or that they've even tried telling me i don't own a G3 lol.
Worst experience ever...
I'll end up trying to contact LG and see if i can just get them to replace the screen for the 200 bucks it will cost or whatever.
sigh.
st0nez0r said:
No such luck for me. I've had my claim denied twice now. I've filled out three affidavits, sent in various pics of the phone and barcodes, license etc. I've mad a trip to the AT&T store all to no avail.
The reasoning is all very vague, like telling me my time of occurrence and date of last usage don't match, or that they've even tried telling me i don't own a G3 lol.
Worst experience ever...
I'll end up trying to contact LG and see if i can just get them to replace the screen for the 200 bucks it will cost or whatever.
sigh.
Click to expand...
Click to collapse
That's weird that they say your " time of occurrence and date of last usage don't match"
Are you rooted and did you remove lots of apps like carrierIQ?
Do you think they are just BSing you?
Lol this makes me want to cancel my insurance...
Sent from my LG G3
Craleb said:
That's weird that they say your " time of occurrence and date of last usage don't match"
Are you rooted and did you remove lots of apps like carrierIQ?
Do you think they are just BSing you?
Lol this makes me want to cancel my insurance...
Sent from my LG G3
Click to expand...
Click to collapse
Now that you mention it. I am rooted, i removed the bloat and carrierIQ the day I got the phone.
I might just have to send my phone to LG for a screen repair and call it a day. I'll keep you all updated when they deny my claim again tomorrow lol.
Insurance on anything that depreciates like a smart phone is a scam. I would never and have never gotten phone insurance. I keep one old phone at all times just in case this happens.
t1n0m3n said:
Insurance on anything that depreciates like a smart phone is a scam. I would never and have never gotten phone insurance. I keep one old phone at all times just in case this happens.
Click to expand...
Click to collapse
I would normally agree. I've only ever gotten insurance once, and it was for this phone. I also kept my galaxy s3 just in case this very thing happened. But, since i'm on the next program, i'll be damned if i'm paying 600.00+ for a phone that i can't use, even if it means i have to fork out extra for a replacement.
All that said, they actually approved my claim after several denials - nothing ever changed with the paperwork.
Now i just have to keep my fingers crossed that i get a new g3 replacement (or damn near like new referb). I hope it's not a heap of junk replacement like i've read in other stories about asurion.
Now, i've actually heard great first hand things about square trade insurance, cheaper payments, cheaper deductible, and no questions asked claims. some folks my wife and I work with use it and had nothing but good things to say about them, which is where i'll be headed to after my replacement.
*Shrug* Whatever floats your boat. Cracked screen repair for the G3 is about $150 direct from LG. They are going to send the phone to LG to repair it. Probably at a volume discount. They probably make a ~$100 profit on the G3 every time someone uses their warranty. Every phone claim is a profit for the company. If it is not, then they deny the claim. This is why I call it a scam. You are paying them monthly for the privilege of maybe having to let them profit off of you.
---------- Post added at 04:15 PM ---------- Previous post was at 04:08 PM ----------
st0nez0r said:
Now, i've actually heard great first hand things about square trade insurance, cheaper payments, cheaper deductible, and no questions asked claims. some folks my wife and I work with use it and had nothing but good things to say about them, which is where i'll be headed to after my replacement.
Click to expand...
Click to collapse
Haven't heard of this before, this looks like much less of a scam than the Assurian BS scam.
Interesting! Thanks for mentioning it.
I just get a rubber tpu bumper case and a screen protector and forget the insurance
Hi st0nez0r,
We’re glad to hear that ultimately we were able to get this resolved and a replacement device is on its way to you! This is not a typical experience and we’d hate to lose a valued customer. While we understand that paperwork is never fun we have the affidavit process in place for your protection. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We recognize the cost associated with replacing a device which is why it’s our goal to help our customers save money while also getting them reconnected quickly should they experience a covered loss. In addition to covering physical damage, we also cover liquid damage, loss and theft; where most do not.
While we do use both new and certified-like new devices, keep in mind, all replacements come with a 12 month limited warranty. Should you experience any warranty failure, we’ll replace the phone at no additional cost.
We appreciate you sharing your experience, as it helps us to improve the services that we offer. Please let us know if you have any other questions or if we can be of further assistance.
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
AsurionCares said:
Hi st0nez0r,
We’re glad to hear that ultimately we were able to get this resolved and a replacement device is on its way to you! This is not a typical experience and we’d hate to lose a valued customer. While we understand that paperwork is never fun we have the affidavit process in place for your protection. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We recognize the cost associated with replacing a device which is why it’s our goal to help our customers save money while also getting them reconnected quickly should they experience a covered loss. In addition to covering physical damage, we also cover liquid damage, loss and theft; where most do not.
While we do use both new and certified-like new devices, keep in mind, all replacements come with a 12 month limited warranty. Should you experience any warranty failure, we’ll replace the phone at no additional cost.
We appreciate you sharing your experience, as it helps us to improve the services that we offer. Please let us know if you have any other questions or if we can be of further assistance.
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
Click to expand...
Click to collapse
This was quite unexpected but appreciated.
Honestly, In terms of cellphones, dealing with Asurion was one of the worse experience I've ever had in the history of owning a cell phone. While I understand the need for paperwork and whatever various methods you use to combat insurance fraud,
beyond those measures is where I had the real problems:
Dealing with rude/obnoxious customer support representatives (just one, but one too many.)
The run around game. Sending me to an AT&T store to obtain info, then to be belittled by another rep for doing what I was initially asked to do. (referring to the same rep as above)
Lack of information and communication during the process. In some cases I didn't get a call or email explaining why my claims were initially canceled. I had to call back for that info.
The website is not all that great either. one example would be filling in your first/last name, phone number, email, and social just for an update. How about a tracking number process or something.
No option to contact/talk to support after paperwork is submitted for review. If you have questions/problems you can't speak to anyone during that process. You're greeted with a phone message stating your stuff is under review and that you'll be contacted. then hangs up on you. I guess this is in place so work can actually get accomplished without being overwhelmed by calls, but still...
In the end I did receive a brand new replacement device. The return process was also a snap.
I've learned my lesson at any rate. I invested the extra money in a spigen slim armor case and tempered glass protector.
Thanks for replying to this post.
I almost had a similar experience with Asurion, but ultimately a good one. It all started with initiating my claim over the phone, just to discover no record of my claim upon following-up. The follow-up rep offered to resubmit or direct me to the website, where I'd be able to print documents required and receive confirmation/ updates upon successful submission.
After downloading, printing and competing the affidavit, I was able to scan and upload, along with my ID. This took less than 15 minutes.
I had a brand new phone, shipped from AT&T within a couple days. I've been a wireless dealer, and the Asurion representative's explanation about hurdles preventing fraud are entirely valid. The $200 deductible + my first monthly premium is not a scam- they ate maximum money on my claim, particularly as my replacement was NOT refurbished. I'm still only paying AT&T for one phone. Asurion bought the majority of the other. My deductible will be used to minimize the loss, likely through repair and reuse for a future claim. Loss/theft is an even bigger loser. Their money is made from premium revenue that exceeds claims expenses.
While it sounds like they could tighten up their call centers, if Asurion has replaced your $600 phone, they've certainly not robbed you.
Sent from my LG-V410 using Tapatalk
This is why I never use the carrier insurance it sucks and the more the customer service... All my devices I always go with SquareTrade, only $5.00 a month and $75.00 deductible.
Hello all,
There are multiple reports of the screen on this phone failing. When customers file an RMA and send their phone to customer service to get it fixed under warranty, ASUS attempts to blame the customers even when their phones are in pristine condition.
________________
Update 5/22/2019
After weeks of emails and forum posts with ASUS, 3 out of 5 customers have been able to get ASUS to repair the screen at no cost. So if you're dealing with this issue, don't give up!
Proof ASUS used fake photos to avoid honoring their warranty:
https://forum.xda-developers.com/rog-phone/help/zs600kl-screen-dead-t3915901/page3
________________
If your phone's screen fails:
If you're able to return to the seller that would be your best option. 30 days with Amazon.
---- https://www.amazon.com/gp/help/customer/display.html?tag=detailedview-20&nodeId=201840590
File an RMA https://www.asus.com/us/support/article/818
Post a new thread on ASUS ROG Customer Support Forum https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=433
---- Include link to this thread and photos of your phone
Post a link in this thread of the thread you've started on the support forum and I'll add to the OP.
Take many pictures of your phone and back up your data (if you can) before you send it in to get fixed.
If they don't honor their warranty leave a one-star review at Amazon and Newegg.
If they don't honor their warranty write to tech websites and forums about your experience.
If they don't honor their warranty take legal action.
---- https://www.usa.gov/consumer-complaints
---- https://www.consumer.ftc.gov/articles/0252-warranties
Here is a blog post on this issue:
https://piunikaweb.com/2019/05/02/a...orm-inside-for-many-rma-denied-in-most-cases/
Here are links on ASUS's support website on this issue:
https://www.asus.com/zentalk/thread-268611-1-1.html
https://www.asus.com/zentalk/thread-264701-1-1.html
https://www.asus.com/zentalk/thread-271050-1-1.html
https://www.asus.com/zentalk/thread-272455-1-1.html
https://www.asus.com/zentalk/in/thread-270274-1-1.html
Here are links on XDA's website on this issue:
https://forum.xda-developers.com/rog-phone/how-to/consumer-alert-asus-refused-to-fix-t3933078
https://forum.xda-developers.com/rog-phone/help/defective-screen-idea-cost-to-repair-t3878297/amp/
https://forum.xda-developers.com/rog-phone/help/zs600kl-screen-dead-t3915901
https://forum.xda-developers.com/rog-phone/how-to/extremly-frangile-t3927664
Here is more on ASUS not honoring their warranty:
https://www.amazon.com/gp/aw/review...20&ie=UTF8&filterByStar=one_star&pageNumber=1
https://www.reddit.com/r/legaladvice/comments/6tlxr9/ma_asus_not_honoring_warranty/
https://community.spiceworks.com/topic/242843-why-i-will-never-buy-asus-products-again-after-today
https://www.youtube.com/watch?v=WPHhxzCc7sg
-
What can be done about this? I went out and bought a cheap phone just to hold me over. But I spent a lot of money on my ROG phone and had it for only four months before the screen went bad. I am so angry about how I am being treated, I am loosing sleep.
Before this happened I had a positive impression of ASUS. I have purchased ASUS computer equipment. I was a loyal customer. And this is what ASUS has done with my loyalty . . .
MichaelCaditz said:
What can be done about this? I went out and bought a cheap phone just to hold me over. But I spent a lot of money on my ROG phone and had it for only four months before the screen went bad. I am so angry about how I am being treated, I am loosing sleep.
Before this happened I had a positive impression of ASUS. I have purchased ASUS computer equipment. I was a loyal customer. And this is what ASUS has done with my loyalty . . .
Click to expand...
Click to collapse
I posted links to this thread on ASUS's support forum. It makes me mad that they are treating their customers this way. It is obvious that there is an issue with their screen and unfair that they are blaming the customers for it. I'm hoping that this thread helps; if it doesn't we'll look at what legal action can be taken.
I have a new idea. If ASUS doesn't honor their warranty then we could write to CNET, Engadget, and even XDA editors about this issue. Sometimes bad press is an incentive for them to do what is right.
Edit: If you haven't already, If you have an option to leave a review from where it was purchased, I would write a negative review. Also report to BBB.
If these don't work then we take legal action.
I'm a philosopher, and thus well-schooled in logic. I can say this: It's absolutely amazing that ASUS can use identical photographs as evidence to claim both that my phone has severe damage, and that it has only cosmetic damage--whichever argument it needs to try and get me to pay them more money. It has severe damage for the purpose of denying warranty coverage; it has only cosmetic damage for the purpose of denying a damage in transit claim. The gall of these people . . .
Please see the reviews on Amazon. Several customers report being victimized by the same tactic discussed here: ASUS claiming a screen defect is "CID" and holding the phone hostage for $400+.
This has to stop. Consumers are supposed to be protected from this kind of abusive and illegal practice.
https://www.amazon.com/gp/aw/review..._1?ie=UTF8&filterByStar=one_star&pageNumber=1
One of the one-star reviewers states that ASUS informed him, EVEN BEFORE HE SENT HIS PHONE IN, that the screen was not covered under warranty. This is additional evidence that it is ASUS policy to prejudge ALL screen failures as CID.
This company is despicable and deserves to go out of business.
Another similar story:
https://forum.xda-developers.com/rog-phone/help/defective-screen-idea-cost-to-repair-t3878297/amp/
---------- Post added at 10:52 PM ---------- Previous post was at 10:49 PM ----------
And another:
https://www.asus.com/zentalk/in/thread-270274-1-1.html
This scheme by ASUS to blame a ROG Phone screen defect on customers is rampant. Do we have a lawyer who is willing to take on a class action lawsuit?
MichaelCaditz said:
Do we have a lawyer who is willing to take on a class action lawsuit?
Click to expand...
Click to collapse
Not a lawyer, but I found these two websites that might help:
https://www.usa.gov/consumer-complaints
https://www.consumer.ftc.gov/articles/0252-warranties
Tesla74 said:
Not a lawyer, but I found these two websites that might help:
https://www.usa.gov/consumer-complaints
https://www.consumer.ftc.gov/articles/0252-warranties
Click to expand...
Click to collapse
My invoices are coming from Fremont, CA, so it looks like I'll also be filing a complaint with the California Attorney General.
https://oag.ca.gov/consumers
There are also consumer advocate shows on radio and television. Those could be quite embarrassing to ASUS.
https://www.nbclosangeles.com/consumer-form/
https://abc7news.com/7onyourside/
I just received an email from ASUS "CEO's office" saying that my phone will be repaired free of charge. Now I will wait to see when and what I receive back from ASUS service center.
Asus Inner display broken without physical damage
Hi have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.
But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.
RMA NUMBER: INUIK40199
I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.
Can you please help to escalate team.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display
samshak01:
As you have noted this is a common problem with ROG phone. So far ASUS has not acknowledged this problem and it is attempting to collect fees of approximately half the cost of the phone for repairs. Until such time as ASUS decides to fix this defect under warranty, each user is on his or her own to argue for warranty service.
[email protected] said:
Hi have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.
But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.
RMA NUMBER: INUIK40199
I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.
Can you please help to escalate team.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display
Click to expand...
Click to collapse
If you haven't already, I highly recommend posting on the ASUS support forum. Reference this thread. If you do send your phone in, take a lot of pictures of it first and back up your data.
Please post your ASUS support forum thread here and I'll add it to the OP. The more we document that this is a problem the better it is for us.
ASUS will be releasing ROG Phone 2 soon.
https://www.digitaltrends.com/mobile/asus-rog-phone-2-news/
I've updated the OP with more information. :good:
They got me, too
I'll just post what I posted on Zentalk. But here is the link to my Zentalk post that has the ridiculous pictures added to it:
https://www.asus.com/zentalk/ww/thread-272455-1-1.html
What follows is what I posted in the thread minus photos:
This is happening to me right now. This is the second time my screen has done this. This first time ASUS fixed it no problem. This time ASUS sent two pictures back from their service department stating the screen was cracked from 'impact damage'. Note that the screen is not cracked, the glass is fine. The LCD UNDER the glass is somehow cracked.
When I sent the phone in the screen was completely dead with a very short crack on the right side of the LCD under the glass. I'm talking maybe a quarter inch. They sent a picture back with TWO cracks going all the way across the screen! That was not how I sent the phone in to them! Further, I babied that phone. I NEVER dropped it and never abused it. I was watching TV, looked at my phone, then put it in my pocket. About a half hour later I looked again and there was a spot the size of the pad of my pinky finger that had gone dark and rainbow colored around the edges of the dark spot. As the hour progressed the screen progressively died as I just sat and helplessly watched, not even touching it. It's the EXACT way it died the first time.
The picture of the 'impact damage' is a joke. I had to look extremely hard to see any irregularity in the picture, and I don't see how that would have caused the crack, or how it would have even happened IN MY POCKET. Further, I had the case on it from day one THAT I BOUGHT FROM ASUS. I have never taken it off. I followed all their directions for shipping, bought their shipping label, I did everything I was supposed to do and now somehow my phone is MORE damaged than last time I saw it, and they are trying to say I somehow damaged it via 'impact'?? No! I had my wife look at the picture and she seriously doubts that's even my phone! She doesn't think the crack is even in the same place! I never even thought about taking pictures of my own phone, who thinks about doing that? But my 'dispute' just ended in an e-mail stating physical damage isn't covered by warranty. The guy on the phone asked if I had any pictures of my phone from BEFORE it was damaged. My phone is my camera, how am I supposed to take a photo of my camera with my camera, and why would I do that to begin with?
There is no way this was done by physical damage!! And now they want me to dish out 400 dollars? I can't afford that! Anybody have any ideas? If I can't get it fixed under the warranty like it should be, especially since it would be IT'S THIRD SCREEN, then I'll just have to dish out the extra cash and buy a new Razer Phone 2. I don't see another option here. If I pay the 400, this will more than likely happen again and then I'll have to go through this whole mess all over again. And to think this whole time I was braggin up ASUS to everyone, showing off the phone. All my PC parts are ASUS. I guess if this doesn't get fixed, I'll have learned my lesson there, too.
I've yet to hear anything from ASUS and they still have my phone. Just to update you all. I'll update the other sites I've posted on as well.
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
rodfranklin0311 said:
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
Click to expand...
Click to collapse
Thanks for the update. Too bad this is happening. I'll add a link to your thread in the OP.
Bad Services By Asus
Ohh Asus is such a bad company.. i wanna go for iphone but, apple os system is so crap full with limitations and also customer service always ask alot money.. me too havin bad day with the 1st day i bought that Rog phone.. Luckily after 1week i got my phone back from asus service center.. I don't know what they do to my phone, at least my phone not auto reboot again when i plug in that aero active cooler fan.