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VZW - reception?

Anyone else notice poorer reception in their Verizon TP2 versus a regular TP or Touch? The Imagio/Diamond 2 is out on the 6th and am thinking of making the switch or swapping out my TP2 depending on other people's experience.
In particular the lunch and conference rooms at my office always had poor reception but I still always got calls on my previous Touches but this one I actually miss calls. So I am comparing apples to apples in a very repeatable test area and the TP2 appears worse.

I've read of several peeps reporting this issue, but fortunatly for me my tp2 is very good RF wise and most every other which way as well. Lovin' it.

I am trying to ignore it and hoping a radio flash (when HardSPL gets done) will help but my VZW TP2 is borderline for being able to complain about the radio. My wife is a long term user of VZW and I in the past. What I have noticed is that on the North side of my house I have dropped a few calls in the last week that I have owned the device (my wife NEVER drops calls with her VZW phone and I only dropped once in a blue moon with ATT).
So network or phone ?? I think it actually is phone but this borderline behavior has been solved for me in the past by radio upgrade/change with other devices.

After a few more days I have to say I have missed even more calls. I am going to swap it out for another and see what happens.

my sprint TP2 has better reception than my sprint TP
i wonder if we got better transceivers than yall since sprint has all radios.

Captivate Dropped Calls?

How many of you have had dropped calls on the Captivate?
I haven't had any, and I got my Captivate on the 16th. (2 days before launch from BestBuy).
I am coming from an iPhone 3G/3GS/4 and had many dropped calls.
What I am implying is that AT&T's network isn't totally crap (as most people suggest). I believe it is due to the iPhone that people think at&t's network is crap.
So the question is:
1. Does the Captivate have an exceptionally great antennea?
2. Has at&t network suddenly gotten better(since July 16th)?
3. The iphone 3G/3GS/4 have a horrible antennae?
4. Any combination of the above 3?

I've been with AT&T since before Cingular bought the old AT&T.
AT&T does not have a bad network. They suffer from terrible PR, relatively poor customer support (due to their new training with the new AT&T as I didn't have problems with Cingular), and allowing Apple to produce its phone the way they did.
The iPhone has had a poor antenna design since the beginning.
The people who have problems with AT&T, I can guarantee 70%+ have iPhones.

Thanks for confirming what I just learned. I have had iphones for a long time, and just dealt with the dropped calls thinking it was at&t sh**y network. I really like Apple products, but they don't know how to make a phone.
All my friends still think its at&t even though I tell them I haven't had a dropped call yet on this Samsung.

Yeah.. I try and tell my mother that all of the time.
She just got rid of her iPhone 2g.
Her eyes have just been opened hahaha

I have been with ATT/Cingular since .. oh.. 1998?
I've had many phones, some that would drop calls, usually from being out of ATT towers in massively rural areas, or driving past the towers too fast..
I got the eternity when it came out, killed 2 (6 months on the dot, both times) and they gave me an impression which I promptly notices it's screen starting to die at 6 months-ish. They dropped calls only when I was 1) out of decent service 2) driving too fast past a tower in close proximity as it tried to switch carriers.
This puppy? Not even a crackle.

I had a Fuze (Touch Pro) most recently (new ROM, Radio, etc) and it dropped calls quite frequently.
I think I may have had one dropped call so far but it was in my office which gets poor signal anyways. I had many more on my last phone but I'm not quite ready to say AT&T is so great. Maybe this phone has a better antenna.

Thanks for all the replies. I am trying to convert a few of my friends, but the general stigma is "Android Sux" They don't even know about the OS, all they know is their sister/cousin/friend has some crappy Backflip, so All android is crappy.
Oh well I will be plenty happy with my calls staying connected, while they complain about their dropped calls because of AT&T's network.
For me to leave the iPhone was exceptionally hard, because I have 3 Macs, and AppleTV, iPod Touch, and Airport Extreme. I have spent Thousands of dollars on apps from the app store along with Movies. I just had enough with the dropped calls.

wpb2 said:
How many of you have had dropped calls on the Captivate?
I haven't had any, and I got my Captivate on the 16th. (2 days before launch from BestBuy).
I am coming from an iPhone 3G/3GS/4 and had many dropped calls.
What I am implying is that AT&T's network isn't totally crap (as most people suggest). I believe it is due to the iPhone that people think at&t's network is crap.
So the question is:
1. Does the Captivate have an exceptionally great antennea?
2. Has at&t network suddenly gotten better(since July 16th)?
3. The iphone 3G/3GS/4 have a horrible antennae?
4. Any combination of the above 3?
Click to expand...
Click to collapse
I haven't had a single dropped call. Voice quality seems higher than on iphones. (Can't vouch for other androids)

I have had the captivate since day one, no drop calls, i would have had at least 2-3 by now with my old iphone 3g. I have been with AT&T/cingular in both New Orleans 8 years and San Diego 10 years the iphone was the worst followed by the 82** (Htc tilt). The captivate is one of the better phones.

I also haven't had any dropped call issues like I did with my old iPhones in the same places. My N1 has also been fantastic without dropping, so I'm more apt to blame poor design of the iphones

I've been with Cingular/AT&T for 18 years & moved to the Captivate from a Razr. My Razr was very good, but the Captivate is better. I'm happy to have switched to a smart phone & glad I waited for the Captivate.

Sorry, but I have to laugh at all you iPhone (iCrap) users complaining about dropped calls. Obviously, I'm not a fan of the iPhone - but, that's another story.
I have been with ATT/Cingular/ATT since 1993. My first, second, third, and fourth devices were all Nokias (3 & 4 were WM device which I customized by using XDA resources), 5th was a BB Curve (for only a few months as I didn't like it either and gave it to my wife when the G1 came out). I bought the G1 within weeks of it's release from Craigslist.
Except for device #2 I have NEVER had an issue with dropped calls - AND, I work patrol for a Sheriff's Office - so, I'm mostly in RURAL areas. I would receive/make/retain calls in areas that my co-workers had no signal at all. Many of them had iPhones and complained about dropping calls... I used to think they were somehow on T-Mobile's network (which used to be horrible in my area).
My wife never had dropped calls with her BB Curve.
My G1 and now the Captivate NEVER drop calls. As much fun was made of the G1 - it worked like a charm within the limitations of it's hardware (ram/rom/camera).
The device plays a HUGE role in the number of dropped calls. My second Nokia device was only kept for a short while b/c of that issue. The third and later devices had NO ISSUES at all with dropped calls. If there was ANY signal there was no problem.

I have had over 20 dropped calls in the two weeks I have had the phone. I don't know what the issue is. I have avoided all death grips that I have read about. I think I'll take it into the ATT store tomorrow to see what's going on since I seem to be the only one. Any other suggestions?

I haven't dropped a call yet, but I never dropped one with my iPhone either. I actually had dropped calls with my nokia phones though, which is surprising because generally I have good service with them.

I haven't had a dropped call yet, and I'm not anticipating many. I, like many others in this thread, have been with AT&T for the last 14+ years, and despite heavy phone usage, in all that time, I've probably had 30 dropped calls total, if that. I went through several incarnations of Nokias, then onto Motorolas, a Sony-Ericsson, back to Nokia, a Samsung Omnia, and now the Captivate.
There was a brief, month-long period where I had concurrent TMobile and AT&T accounts, during which I tested out the HTC HD2 (after waiting months for its release), and when I compared the signal of the TMo phone and the AT&T phone, it was no contest - AT&T won everywhere I took it. When I was on the California coast, TMobile had no signal, while AT&T had a full 5 bars. That was the clincher. I returned my beloved HD2 and dropped TMobile like a hot potato.
Maybe I've just gotten really lucky, but AT&T's network has been great for me. Yes, their customer service is ridiculously poor, but in terms of functionality, their network is as good as I could hope for. I, too, suspect that the people who complain about their calls being dropped are just on crappy devices. Either that, or I've just been uncommonly lucky the last decade and a half.

Mantooth said:
I have had over 20 dropped calls in the two weeks I have had the phone. I don't know what the issue is. I have avoided all death grips that I have read about. I think I'll take it into the ATT store tomorrow to see what's going on since I seem to be the only one. Any other suggestions?
Click to expand...
Click to collapse
I have the same problem only when the call goes over 2mins, it some how likes to auto update time and date, call get drop, time is updated.... looks like it was a radio error with switching bands between voice and data
uncheck the auto time and date updates and see if it fixes the problem
why do ATT have to molest every damn good phone

The only device I ever dropped calls on was my iPhine 3g, and I've been on AT&T since it was Cingular. Haven't dropped a single call since getting rid of it.
Sent from my SAMSUNG-SGH-I897 using XDA App

Never had a dropped call.
Call quality may be decreased, but no dropped call here.

I have also been an AT&T/Cingular customer for over a decade. The service where I live has never been good, I'll say that. I got an iPhone 4 and could barely talk on it here without it dropping. My old 2.5G iPhone worked pretty well, with maybe a dropped call ever other day. My captivate is right in the middle. Better than the iPhone 4, but at least one dropped call a day.

I have had much better success with this phone than others with dropped calls but still do occasionally get them. Anyone know of a way to enable a notification sound that the call has ended?
Was on a call last week and kept talking for probably 30 seconds after it had dropped off.

[Q][SPRINT] Major issues with reception vs HTC Evo

Just got in the new Samsung Nexus S from Sprint and I've noticed some major issues in reception versus the HTC Evo from Sprint as well. I'm seeing a 2+ bar difference in the exact location sitting next to the Evo on the same Sprint network.
Is anybody having this issue? Or does anybody know of a fix.
I have the latest firmware (suggested fix by Sprint) and have seen several complaints about it on other less developer friendly forums.
If I can't come up with a solution soon, I think I'll have to get an Evo. But if you guys can understand, I'd prefer to keep the phone that will get timely updates.
Thanks ahead of time for any suggestions!

You can't compare signal across different devices based on "bars". Check the actual signal strength in Menu > Settings > About Phone.
Sent from my Nexus S using XDA App

I know you need dB... As soon as I can get the Evo next to me again for a comparison, I will post.
I'm a tech savvy guy, run a computer building company and build websites. I even develop some entry-level apps for a few clients (yes entry-level).
If one googles "spring nexus s reception," they'll find that this issue is quite common. I'm just curious as to whether it's hopeless or not.
I know I can petition for the Airave with Sprint and can at least get decent service at home.
It just seems peculiar to me that Google would endorse an inferior product. I live in a major Metropolitan area (DMA has it as a top 25 market - for those who aren't in the media business, that means it's one of the top 25 sized cities in the country). And this phone gets dismal reception.
Fact is, Evo does great in my house, Nexus S does not. I've heard some pretty bad reviews with the Galaxy S line of hardware so I'm figuring it's worth moving to the Evo.
To be honest, this phone is far superior (at the moment) with responsiveness and usability but if a phone can't operate well at being a phone, it's a waste of money. Especially if the hardware is inferior (phone-wise) to most of what HTC released a year ago. I love having a mini-computer in my pocket but I did aim at having a working phone.
Thoughts? Suggestions? School me? I will post the exact numbers when they again are available, until then, please only offer up friendly advice or questions. I am willing to try anything before taking this thing back.

You have not really described your issue. Do you have dropped calls or what?
Sent from my Nexus S using XDA App

I'm having issues with the Sprint Nexus S reception as well. Although my home location on Sprint's coverage map lists my area from medium to strong with 4G available right around the corner from my house I have dismal reception with the Nexus S. I had a trial EVO for a few weeks and reception was much better in the same area. If I try to call the Nexus S I often go right to voicemail, I'm told calls out (when I can) are choppy, data signal is often listed as 1x as opposed to 3g. Is it just this particular phone? Should I go to a Sprint store to have it tested?
There is atl least one thread over at the Sprint Message boards about bad reception on the Nexus S.
At work we have a repeater and the signal still only shows at one or two bars most of the time but data speeds seemed fine to me and I had no problem with making and getting calls.
No one else is having this issue?

This isn't the first post about this subject. I understand and agree. I'm not 100% sure about this when it comes to cell phones but different companies with different radios will give you different signals. If this is the same as two way radios, there's no standard on say how much signal equals one bar on the meter. Even the programs that give the signal strength in numbers, aren't universally accurate. When it comes to received signal, its how you can hear it, not really what the meter says. That number can easily be manipulated. A receiver sensitivity can be adjusted too but there are things that are thrown out too. Crank up the receive and you get more noise than distinguishing signal and adjacent frequency rejection goes to crap. You can work the receiver to have good rejection and sensitivity but you are making it more deaf too.
What I'm getting at is don't always go by what the signal meter says and take it as 100% truth. It is a good indicator of signal but not absolutely 100% accurate.
I am sitting about twenty feet from my router and yet the meter is telling me 50% signal which I know is bull****.

are you up to date?
Yobye, are you on 2.3.4? I have heard the update fixes some people's signal/radio issues.

yobyeknom said:
I'm having issues with the Sprint Nexus S reception as well. Although my home location on Sprint's coverage map lists my area from medium to strong with 4G available right around the corner from my house I have dismal reception with the Nexus S. I had a trial EVO for a few weeks and reception was much better in the same area. If I try to call the Nexus S I often go right to voicemail, I'm told calls out (when I can) are choppy, data signal is often listed as 1x as opposed to 3g. Is it just this particular phone? Should I go to a Sprint store to have it tested?
There is atl least one thread over at the Sprint Message boards about bad reception on the Nexus S.
At work we have a repeater and the signal still only shows at one or two bars most of the time but data speeds seemed fine to me and I had no problem with making and getting calls.
No one else is having this issue?
Click to expand...
Click to collapse
Ditto on this. Have all the latest updates. Think it may be time to trade in for the Evo.

I am on 2.3.4. I brought home another Sprint phone from work - a Sanyo Taho and got about the same terrible reception despite the fact I'm in a Sprint Best Coverage area on their map. I miss and drop calls and can't get voice or data connection - send mms, etc from my home. I've contacted Sprint about the tower strength in my neighborhood.

Evo 4G As Replacement?

Even though I love my Nexus, I am thinking of calling the Sprint people for a replacement. Here's why I think it is defective hardware:
- Poor 3G Connection Speed (50-150 Kbps)
- NO 4G connection in "In Building" region of Chicago (I'm outside)
- VERY poor voice calls, drops out about 1/2 of calls
- 1 bar of WiFi about 5ft from router.
Do I have a case/ any hope?

OH, I have also reset the phone 3x, "activated" 2x, and updated profile 4x. All to no avail.

Sounds like you have a bad device. Mine doesn't have any of these issues.

Although not all ns4g have these problems, it is common. I had 2 different ns4g's and they both had these problems; though it could be a mixture of hardware design and my local network. I would be really surprised if sprint would exchange phones based on that argument though.
Its a breath of fresh air coming to a GSM ns; minus the data cap of course!
Sent from my Nexus S

All the points except two are "normal" for me. This is true with other 4g phones I've had too. The wifi, I can look now 90° to my left, and through the clear of any obstructions sliding glass door I can see my router maybe 10 to 15 feet from me and I'm only getting 75% signal. Dropped calls I haven't experienced except for one place. On my way home, there was always one spot that the phone would drop when one tower is handing me over to the next one. It stopped doing that recently so I guess the problem was fixed on their end. If you're getting those speeds during the weekdays, that's not bad considering that's usually when the network is busy.

alanthemanofchicago said:
OH, I have also reset the phone 3x, "activated" 2x, and updated profile 4x. All to no avail.
Click to expand...
Click to collapse
Maybe try another radio, some have bad signal.

I have both. They are good at different things. I carried the Evo for 9 months and the nexus for about 2 months so far. Probably won't go back to the Evo anytime soon.
Sent from my Nexus S 4G using XDA Premium App

I am in the same boat except that I jsut bought my NS4G last weekend so I am still in grace period. I am working with a rep. from sprint to figure out why I get no 3G coverage in my house when I am in the second tier of excellent, good, fair, and poor coverage. I really love my NS4G and don't want to let it go.

The Evo definitely has better signal, more features, bigger screen, maybe better support/Development. I like my ns4g because it's fast and simple. Easy to root, beautiful screen. Plus personally I don't need or use most of the features on the Evo.
Hell, I would consider selling it if the price were right, but I will never sell this Nexus. Unless it is toward upgrading to the next Nexus.
Sent from my Nexus S 4G using XDA Premium App

Close Thread: Alternate Replacements: Received Note 2

Getting out of hand. Please close this thread

So much info
Sent from my SCH-I535 using xda premium

ihavenewnike said:
I was told no more alternate replacementents will be given due to people "abusing" the system.
Click to expand...
Click to collapse
FYI: I can confirm this too. Probably due to the crapple i****, but its worth noting they are also going to try and deny a swap to a different Android device as well.
A month ago I was told I would be able to swap out my device for any other I wanted; if the new device is more expensive I would pay more, if it was less I would get money back. Last week however I called Verizon just to check on things and they changed their story. I figure I am in for an argument when I try and do the swap out. The grounds for the swap are poor reception which has been confined as a "bug" by Samsung. They say they are working on a fix, but the G Nexus had **** reception which still has not been fixed eight months later, and the GS3 uses the cell same receiver, at least thats what I am told. A Verizon field rep came to the house and reported back service in this area was fine but this device (he had a test one) was a total POS when it came to reception. I have been with verizon for 10+ years and never had so many dropped calls and dead zones. My Data speeds are bi-polar, going from ~39 MBPS next to a VZW tower, down to a few KBPS when I go about 1000 ft away from the tower. Verizon tech support said they can see the increase of dropped calls and poor data speeds on my account, which is why they offered the swap. I am waiting for the Droid Inc X because nothing else out now has 2bg ram.
When you add poor reception to the long list of other issues, I can see why people are jumping off this sinking ship.
I used to keep my Droid X & X2 in a car dock mounted on the windshield and audio out through the earphone jack to the car speakers. No ext mic or BT headset was needed for people to hear me and no once did anyone ever complain they could hear themselves through the phone echoing. I can no longer do this now that I have the GS3.
The audio processor for the US versions is total ****. The international version has a different audio processing chip which is MUCH better and you can HEAR the difference not only with headphones, but with car speakers through headphone jack, and even the phones built in crap speaker. Volume levels suck, and while it is ok when just using headphones, if you use the device in a Car Dock plugged into your car speakers, you will find you have to turn up the volume on your car stereo much higher then other phones. Noise cancelation is horrid; people on the other end of my calls can hear themselves echo if I use the device in the car with audio through the speakers. The mic sensitivity is no where near good as Motorola phones. I can no longer use my phone for voice calls hands free when its mounted on the dash because the mic's do not pick up my voice more then 2 feet away from the device. When using video conferencing apps like Tango or GChat, I have to hold the phone close to my face or the other party can't hear what I am saying. While my other Android devices did not have forward facing cameras, I did test out these apps using just the rear camera and I did not have the same issue. Samsung phone hardware just blows. They are cheep, the whole device is cheep garbage quality with garbage internal components. They wanted an inexpensive phone and they got it by putting in garbage components to save money.
Its ironic that a company that makes such amazing TV's could totally screw up the screen on the GS3. The phones display PPI are awful compared to other premium devices and pentile is such garbage old technology. There alr also widespread manufacturing defects in the screen. I have checked out seven different GS3's, not just Verizon but on different carriers too. All of them have visible screen manufacturing defects where when the screen is set to medium or higher brightness, and you are looking at a black backdrop, you can see these black waterspots. Its the glue they used under the **** pentile display. Thats what happens when you rush out 10+ million devices using cheep labor. I love Samsung TV's but I will NEVER buy another Samsung smartphone.
Combine all of this with Verizon's encrypted bootloader, annoying Wi-Fi popup, S-Voice interface forced instead of Googles Voice Command interface, and Verizons spyware Backup Assistant / Mobile Hotspot emended into the system menu and you have a subpar POS device.
Yes, you can Root and Rom to fix the software issues, but the hardware ones will not be fixed by a 3rd party Rom or software update. Verizon knows this device is a POS and they know they have completely messed up the software side, in fact while they say the Wi-Fi popup is a "bug" we all know Verizon is a bunch of scumbag liars.
This is why people are returning the device; the abuse is by Verizon on its customers.
EDIT: I made it very clear with Verizon that I will NEVER use an Apple product due to the fact they are criminals who violate the US construction and civil rights. They said they are no longer swapping devices for any manufacture, not just Apple. This has nothing to do with the 15 day return policy, just the policy where Verizon will swap your phone if you have known issues they can't fix. It used to be the 3 strikes swap, where if you had to swap the same device three times you could pick a different one.

Thalinor said:
FYI: I can confirm this too. Probably due to the crapple i****, but its worth noting they are also going to try and deny a swap to a different Android device as well.
A month ago I was told I would be able to swap out my device for any other I wanted; if the new device is more expensive I would pay more, if it was less I would get money back. Last week however I called Verizon just to check on things and they changed their story. I figure I am in for an argument when I try and do the swap out. The grounds for the swap are poor reception which has been confined as a "bug" by Samsung. They say they are working on a fix, but the G Nexus had **** reception which still has not been fixed eight months later, and the GS3 uses the cell same receiver, at least thats what I am told. A Verizon field rep came to the house and reported back service in this area was fine but this device (he had a test one) was a total POS when it came to reception. I have been with verizon for 10+ years and never had so many dropped calls and dead zones. My Data speeds are bi-polar, going from ~39 MBPS next to a VZW tower, down to a few KBPS when I go about 1000 ft away from the tower. Verizon tech support said they can see the increase of dropped calls and poor data speeds on my account, which is why they offered the swap. I am waiting for the Droid Inc X because nothing else out now has 2bg ram.
When you add poor reception to the long list of other issues, I can see why people are jumping off this sinking ship.
I used to keep my Droid X & X2 in a car dock mounted on the windshield and audio out through the earphone jack to the car speakers. No ext mic or BT headset was needed for people to hear me and no once did anyone ever complain they could hear themselves through the phone echoing. I can no longer do this now that I have the GS3.
The audio processor for the US versions is total ****. The international version has a different audio processing chip which is MUCH better and you can HEAR the difference not only with headphones, but with car speakers through headphone jack, and even the phones built in crap speaker. Volume levels suck, and while it is ok when just using headphones, if you use the device in a Car Dock plugged into your car speakers, you will find you have to turn up the volume on your car stereo much higher then other phones. Noise cancelation is horrid; people on the other end of my calls can hear themselves echo if I use the device in the car with audio through the speakers. The mic sensitivity is no where near good as Motorola phones. I can no longer use my phone for voice calls hands free when its mounted on the dash because the mic's do not pick up my voice more then 2 feet away from the device. When using video conferencing apps like Tango or GChat, I have to hold the phone close to my face or the other party can't hear what I am saying. While my other Android devices did not have forward facing cameras, I did test out these apps using just the rear camera and I did not have the same issue. Samsung phone hardware just blows. They are cheep, the whole device is cheep garbage quality with garbage internal components. They wanted an inexpensive phone and they got it by putting in garbage components to save money.
Its ironic that a company that makes such amazing TV's could totally screw up the screen on the GS3. Its PPI is awful compared to other premium devices and pentile is such fking old technology. Then there is the manufacturing defects in the screen. I have checked out seven different GS3's, not just Verizon but on different carriers too. All of them have visible screen manufacturing defects where when the screen is set to medium or higher brightness, and you are looking at a black backdrop, you can see these black waterspots. Its the glue they used under the **** pentile display. Thats what happens when you rush out 10+ million devices using cheep labor. I love Samsung TV's but I will NEVER buy another Samsung smartphone.
Combine all of this with Verizon's encrypted bootloader, annoying Wi-Fi popup, S-Voice interface forced instead of Googles Voice Command interface, and spyware backup assistant / Mobile Motspot emended into the system menu and you have a subpar POS device.
Yes, you can Root and Rom to fix the software issues, but the hardware ones will not be fixed by a 3rd party Rom or software update. Verizon knows this device is a POS and they know they have completely messed up the software side, in fact while they say the Wi-Fi popup is a "bug" we all know Verizon is a bunch of scumbag liars.
This is why people are returning the device; the abuse is by Verizon on its customers.
EDIT: I made it very clear with Verizon that I will NEVER use an Apple product due to the fact they are criminals who violate the US construction and civil rights. They said they are no longer swapping devices for any manufacture, not just Apple. This has nothing to do with the 15 day return policy, just the policy where Verizon will swap your phone if you have known issues they can't fix. It used to be the 3 strikes swap, where if you had to swap the same device three times you could pick a different one.
Click to expand...
Click to collapse
They swapped me last week, without the blink of an eye, tier two made me get one more cln before they swapped. It went crazy and they sent me a gs3
Sent from my SCH-I535 using xda app-developers app

Started with a galaxy nexus... the usb melted got it replaced... horrible quality control.. poor radio... sent me one more nexus and this razr ( at the same time)
Razr has dead pixels and the home button light is dead...
Other galaxy nexus wont turn on...
Verizon is sending me a white 16gb s3
If it has any problems i was promised and noted on my account no ETF for both of my lines
Been with verizon for 2 and a half years
You guys just need to learn how to talk to them
Sent from my DROID RAZR using xda app-developers app

@hchristy2013
It seems missed the point, and more then likely the point of the OP. I can't say for sure as there is not enough info in the post, but because this is in the GS3 section, I am assuming he is talking about the same thing I am talking about... GETTING RID OF THE GS3 and swapping it for another device.
You are GETTING a GS3 from Verizon, I am (and assume the OP) talking about getting RID of GS3's and getting a different phone model. Verizon has been giving G Nexus people free swap outs to GS3's for several months now, mainly over G Nexus poor reception issues. Thats the joke of it too; the GS3 has the SAME issue, but people are getting a faster device so they are happy with the swap and keep quiet. I came over from a Droid X and a X2 via Ins replacement [of the DX]; both had BS encrypted bootloaders which made me hate the devices and Motoroal itself, but at least the "phone" part of the "smartphone" actually worked correctly.
If I wanted a smartphone that could not properly make and receive calls I would have bought an iPhone.
EDIT: Because this forum is filled with people from all over the world, I would like to point out once again the GS3 de international' is not even close to the GS3 from North America. I am not just talking about the piss poor benchmarks of the duel CUP vs quad CPU, which were oddly under talked about by most of the main stream android media, I am trying to point out that the two devices are completely different down to the Audio Processing chip they stuck on the circuit boards. They are not the same device.

I got vow to swap my nexus for the 32GBP gs3 love the battery life on it also 2 gig ram is nice you just have to know how to talk to them I've had no screen problems also phone is a lot faster
Sent from my SCH-I535 using xda premium

Thalinor said:
FYI: I can confirm this too. Probably due to the crapple i****, but its worth noting they are also going to try and deny a swap to a different Android device as well.
A month ago I was told I would be able to swap out my device for any other I wanted; if the new device is more expensive I would pay more, if it was less I would get money back. Last week however I called Verizon just to check on things and they changed their story. I figure I am in for an argument when I try and do the swap out. The grounds for the swap are poor reception which has been confined as a "bug" by Samsung. They say they are working on a fix, but the G Nexus had **** reception which still has not been fixed eight months later, and the GS3 uses the cell same receiver, at least thats what I am told. A Verizon field rep came to the house and reported back service in this area was fine but this device (he had a test one) was a total POS when it came to reception. I have been with verizon for 10+ years and never had so many dropped calls and dead zones. My Data speeds are bi-polar, going from ~39 MBPS next to a VZW tower, down to a few KBPS when I go about 1000 ft away from the tower. Verizon tech support said they can see the increase of dropped calls and poor data speeds on my account, which is why they offered the swap. I am waiting for the Droid Inc X because nothing else out now has 2bg ram.
When you add poor reception to the long list of other issues, I can see why people are jumping off this sinking ship.
I used to keep my Droid X & X2 in a car dock mounted on the windshield and audio out through the earphone jack to the car speakers. No ext mic or BT headset was needed for people to hear me and no once did anyone ever complain they could hear themselves through the phone echoing. I can no longer do this now that I have the GS3.
The audio processor for the US versions is total ****. The international version has a different audio processing chip which is MUCH better and you can HEAR the difference not only with headphones, but with car speakers through headphone jack, and even the phones built in crap speaker. Volume levels suck, and while it is ok when just using headphones, if you use the device in a Car Dock plugged into your car speakers, you will find you have to turn up the volume on your car stereo much higher then other phones. Noise cancelation is horrid; people on the other end of my calls can hear themselves echo if I use the device in the car with audio through the speakers. The mic sensitivity is no where near good as Motorola phones. I can no longer use my phone for voice calls hands free when its mounted on the dash because the mic's do not pick up my voice more then 2 feet away from the device. When using video conferencing apps like Tango or GChat, I have to hold the phone close to my face or the other party can't hear what I am saying. While my other Android devices did not have forward facing cameras, I did test out these apps using just the rear camera and I did not have the same issue. Samsung phone hardware just blows. They are cheep, the whole device is cheep garbage quality with garbage internal components. They wanted an inexpensive phone and they got it by putting in garbage components to save money.
Its ironic that a company that makes such amazing TV's could totally screw up the screen on the GS3. The phones display PPI are awful compared to other premium devices and pentile is such garbage old technology. There alr also widespread manufacturing defects in the screen. I have checked out seven different GS3's, not just Verizon but on different carriers too. All of them have visible screen manufacturing defects where when the screen is set to medium or higher brightness, and you are looking at a black backdrop, you can see these black waterspots. Its the glue they used under the **** pentile display. Thats what happens when you rush out 10+ million devices using cheep labor. I love Samsung TV's but I will NEVER buy another Samsung smartphone.
Combine all of this with Verizon's encrypted bootloader, annoying Wi-Fi popup, S-Voice interface forced instead of Googles Voice Command interface, and Verizons spyware Backup Assistant / Mobile Hotspot emended into the system menu and you have a subpar POS device.
Yes, you can Root and Rom to fix the software issues, but the hardware ones will not be fixed by a 3rd party Rom or software update. Verizon knows this device is a POS and they know they have completely messed up the software side, in fact while they say the Wi-Fi popup is a "bug" we all know Verizon is a bunch of scumbag liars.
This is why people are returning the device; the abuse is by Verizon on its customers.
EDIT: I made it very clear with Verizon that I will NEVER use an Apple product due to the fact they are criminals who violate the US construction and civil rights. They said they are no longer swapping devices for any manufacture, not just Apple. This has nothing to do with the 15 day return policy, just the policy where Verizon will swap your phone if you have known issues they can't fix. It used to be the 3 strikes swap, where if you had to swap the same device three times you could pick a different one.
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I would be more than happy to trade you my RAZR MAXX for your GS3 if there was an easy way of doing it. I feel the same about my MAXX, ever since the ICS update my phone is crap. I'd love to have a GS3. I've messed with them and I like everything about them EXCEPT the battery, but I would give up battery life for that phone. LOL. Sorry for highjacking this thread, but i couldn't help it. I've heard a lot worse about Motorolas.

Thalinor said:
@hchristy2013
It seems missed the point, and more then likely the point of the OP. I can't say for sure as there is not enough info in the post, but because this is in the GS3 section, I am assuming he is talking about the same thing I am talking about... GETTING RID OF THE GS3 and swapping it for another device.
You are GETTING a GS3 from Verizon, I am (and assume the OP) talking about getting RID of GS3's and getting a different phone model. Verizon has been giving G Nexus people free swap outs to GS3's for several months now, mainly over G Nexus poor reception issues. Thats the joke of it too; the GS3 has the SAME issue, but people are getting a faster device so they are happy with the swap and keep quiet. I came over from a Droid X and a X2 via Ins replacement [of the DX]; both had BS encrypted bootloaders which made me hate the devices and Motoroal itself, but at least the "phone" part of the "smartphone" actually worked correctly.
If I wanted a smartphone that could not properly make and receive calls I would have bought an iPhone.
EDIT: Because this forum is filled with people from all over the world, I would like to point out once again the GS3 de international' is not even close to the GS3 from North America. I am not just talking about the piss poor benchmarks of the duel CUP vs quad CPU, which were oddly under talked about by most of the main stream android media, I am trying to point out that the two devices are completely different down to the Audio Processing chip they stuck on the circuit boards. They are not the same device.
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You make it sound like Verizon is giving people a GS3 from a gnex like its free candy and that is definitely not the case. I had 5 gnex replacements and had to deal with serveral bad reps and 2 supervisors before they budged on giving me one. There are also plenty of people going on their 6+ gnex replacement.
Sent from my Galaxy SIII
---------- Post added at 09:28 PM ---------- Previous post was at 09:26 PM ----------
xterra91 said:
I got vow to swap my nexus for the 32GBP gs3 love the battery life on it also 2 gig ram is nice you just have to know how to talk to them I've had no screen problems also phone is a lot faster
Sent from my SCH-I535 using xda premium
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How on earth did u get them to give you a 32gb GS3 I went through hell and back just to even get a 16gb gs3.
Sent from my Galaxy SIII

From day of OP, it the decision to stop alternate replacements had been made with in the "last 72 hours". It came from corporate. Due to people abusing the system and getting multiple alternate replacements. QUESTION: does this apply to me when VZW sent me a Nexus accidentally instead of the S3 I had origianally. I cc called and told them I received the Nexus and they apologized and agent me the S3
Sent from my SCH-I535 using Tapatalk 2

I continuously get the no SIM error. On replacement device 4 today and replacement SIM 11, yes 11. Really tired of this B.S. I might leave VZW. NOTE THIS: If you have opened a trouble ticket and it comes back saying you live in a known trouble area, you can cancel your contract with paying an early termination fee.
Sent from my Galaxy Nexus using Tapatalk 2

I have never had to re-read so many posts to understand the point.
Back to the topic, I am repeatedly offered alternative replacements to my S3, due to the NO SIM issue. I keep refusing them, hoping for a software update to fix the bug, or the Note 2 release...
Like the other person said, I think you gotta learn to talk nice to them.

I sweat talk my butt off. nothing changes at all.
Sent from my Galaxy Nexus using Tapatalk 2

ihavenewnike said:
I sweat talk my butt off. nothing changes at all.
Sent from my Galaxy Nexus using Tapatalk 2
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Well there's the problem ... less "sweat" (ewww ...) and more sweet.
Sent from my SCH-I535 using xda premium

Bear gri11z said:
Started with a galaxy nexus... the usb melted got it replaced... horrible quality control.. poor radio... sent me one more nexus and this razr ( at the same time)
Razr has dead pixels and the home button light is dead...
Other galaxy nexus wont turn on...
Verizon is sending me a white 16gb s3
If it has any problems i was promised and noted on my account no ETF for both of my lines
Been with verizon for 2 and a half years
You guys just need to learn how to talk to them
Sent from my DROID RAZR using xda app-developers app
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Nothing to do with how you talk to them. It is called luck of the draw. Some reps can be pushed to give you what you want and others can't. End of story.

[email protected] said:
Nothing to do with how you talk to them.
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Of course it does, the techs are human & it absolutely DOES matter how you talk to them.
I am the head of our cell dept at work (187 phones). When I call VZ I get phenomenal service (& have for over 10 years). I have never had a single problem with them.
I have a coworker that absolutely HATES VZ but it's because he is a loudmouth hothead & manages to piss off just about everybody he talks to rather quickly. LOL, he never gets any help from anybody..........

jmorton10 said:
Of course it does, the techs are human & it absolutely DOES matter how you talk to them.
I am the head of our cell dept at work (187 phones). When I call VZ I get phenomenal service (& have for over 10 years). I have never had a single problem with them.
I have a coworker that absolutely HATES VZ but it's because he is a loudmouth hothead & manages to piss off just about everybody he talks to rather quickly. LOL, he never gets any help from anybody..........
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You can be the nicest person in the world to a rep, it does not mean they will swap your GNEX for an S3.
I have seen many times a nasty frustrated person get what he wants and the nice guy gets Jack ****.
I am not saying that you should not be nice I am just saying it does not mean it will get you what you want.
Also, you being a head of cell phones for a company puts you in another class.

Update: Seems that the rep was lying, and her supervisor. I am guessing she told her supervisor what to say and he played along with her. I called in last night and spoke to another rep. She does some troubleshooting and sees it isn't working. She then offers me a replcement in a nexus. I told her I already had one but sold it to get the S3. She then proceeds to say and I quote " Well I am not supposed to make these statements but there are rumors of a Galaxy Note 2 coming out within the next month and you might like that. I can call you back then and see if you are interested in that as a replacement device." So looks like if things go well, I could have a note in my hands soon.
Sent from my SCH-I535 using Tapatalk 2

ihavenewnike said:
Update: Seems that the rep was lying, and her supervisor. I am guessing she told her supervisor what to say and he played along with her. I called in last night and spoke to another rep. She does some troubleshooting and sees it isn't working. She then offers me a replcement in a nexus. I told her I already had one but sold it to get the S3. She then proceeds to say and I quote " Well I am not supposed to make these statements but there are rumors of a Galaxy Note 2 coming out within the next month and you might like that. I can call you back then and see if you are interested in that as a replacement device." So looks like if things go well, I could have a note in my hands soon.
Sent from my SCH-I535 using Tapatalk 2
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hmmmm I would like a note as well!! Only issue I have is super crappy 3g reception at my house (1 bar that drops constantly) and I can drive less than 5 minutes into town and have 4 full bars of 4g so I don't think its a service issue more so than a radio issue. Never had the issue with any of my moto devices.

I must be one of the lucky people. My phone has never had a problem... yeah I had bad reception until lately when they must have extended 4G out here... now I'm usually always 2-3 bars 4g! Also I did flash the new modem also. I don't know if that was the fix or just the 4g extension
Sent from VZW Galaxy SIII