Phone(battery) gets hot on voice calls after Firmware flashed to JH2 - Captivate General

So after flashing to the JH2 firmware, I noticed that the battery is reaching high temperatures during voice calls - Before the firmware flash, the phone would not get above 100 degrees during a voice call. After 8 minutes on a voice call, the phone is reaching upwards of 110 degrees.
Current applications installed:
facebook
launcherpro
home switcher
google voice
astro
atk
battery watcher
I had these same apps installed with the stock firmware..
FYI - I used ODIN3 to flash the firmware
TIA

I'm not seeing this behavior on JH2 (a massive change in temperature from JF6 to JH2), so maybe it's a fluke or something, but the one thing I'd love to know:
why on earth is this posted in android development? this section is for testing/development, not "HEY MY PHONE IS HOTTER NOW."
next time you post, please think about where this actually belongs in the forums. doesn't this make much more sense to be in general or Q&A?

Agreed - and am sure it will get moved by moderator.. My apologies for posting in wrong section.

I dunno, it might be considered development if you develop third degree burns on the side of your face whenever your mother calls

Zilch25 said:
I dunno, it might be considered development if you develop third degree burns on the side of your face whenever your mother calls
Click to expand...
Click to collapse
I had to rofl at that.

Mine was up in the 147 range while i was charging it in a parked car.
probably not a good idea.

So is this a fluke or what? What temps does everyone see when they are on a voice call after 10minutes (regardless of what firmware you have installed?)

~106
10char

Samsung tech support says the phone should not be getting hot that quickly -
Phone is going from 80 to 100 degrees in 10minutes on a voice call and continues to get even hotter..
I am out of my 30 days, so AT&T warranty is shipping me a new one (shell only) they don't have replacement batteries yet - so the AT&T employee said they would get me a battery if the issue exists with the new phone..

i'm on stock firmware and noticed the phone gets very hot while on a call as well. i'll monitor here and see what you all come up with to see if i need to call att.

Related

Phone becomes very hot after >20 minute call

Radio = 1.14.25.05
ROM = Energy 2 (NRG fantastic creation)
In the past 2 weeks my phone has been getting extremely hot around the ear piece and the top rear. I measured it's temperature to be 115 F after a 20 minute hpone call.
Has anyone else experienced this? Is this normal?
Thanks,
Molal
Fuze [email protected] been known for it's [email protected] issues but for @ [email protected] phone [email protected] then there's something wrong with your phone
Thank you.
I will contact ATT customer service. Shame, I just put a skin on the phone....
Tim
is your phone plugged in when this is happening? my phone also does the same thing but only when it's charging and talking at the same time..... i'm running the .19 radio and nrg 2 as well and thought it was the radio at first but after some reading and posting, realized it was the charging/talking combo...
let us know if ATT has anything to say (which they never do) !
Thanks rvt,
My phone is getting hot without having it plugged in........pretty strange.
I just got off the phone with ATT, they advised that I shouls not use the phone because of the potential heat issues and the proximity of the heat to the battery. They are shipping me a new (read reconditioned) phone this week. I paid 12 dollars extra for priority ship since I am traveling on business next week.
I asked whether they had many calls about this issue, the customer service rep did mentioned that they receive, on average, one call per day about heat issues with the fuze - with heat eminating from the top, rear of the phone just above the camera lens (same polace as my heat issue).
Hope this helps someone.
Thanks for all of your advice.
Molal said:
Thanks rvt,
My phone is getting hot without having it plugged in........pretty strange.
I just got off the phone with ATT, they advised that I shouls not use the phone because of the potential heat issues and the proximity of the heat to the battery. They are shipping me a new (read reconditioned) phone this week. I paid 12 dollars extra for priority ship since I am traveling on business next week.
I asked whether they had many calls about this issue, the customer service rep did mentioned that they receive, on average, one call per day about heat issues with the fuze - with heat eminating from the top, rear of the phone just above the camera lens (same polace as my heat issue).
Hope this helps someone.
Thanks for all of your advice.
Click to expand...
Click to collapse
awww....hopefully your refurb is without issues....good luck to ya...
Knowing my luck, the refurb phone will explode in my trousers, blowing my nuts off
Molal said:
Knowing my luck, the refurb phone will explode in my trousers, blowing my nuts off
Click to expand...
Click to collapse
ha ha.... you don't need them anyways, there are enough children in this world!
Mine is heating up too when I connect it to the computer or charge it and use it at the same time, but it's weird that the upper part of the phone is hot and not the battery...
Hi bedobela,
It would appear that the area heating up is the location of the radio. As you can see from my first post, I measured the temperature (at work) to be 115 F - which is very hot. I did use a calibrated infra red thermometer
I will be getting a refurb from ATT soon. I will report back to any heating issues.
Hot phone...
Wow, my phone is doing the same thing when not plugged in...and I have only had it for less than two months. I guess i need to call AT&T.
bedobela said:
Mine is heating up too when I connect it to the computer or charge it and use it at the same time, but it's weird that the upper part of the phone is hot and not the battery...
Click to expand...
Click to collapse
this seems to be a common issue with the fuze when plugged in.... the OP's issues was happening when NOT plugged in...that seems to be the major difference...
when plugged in, the upper portion of the battery gets warm and the radio as well so it feels like a double hit...i think that's the issue...
NOT plugged in
Agreed, my phone was 115 F after 10 minutes of use on a phone call. My phone was not plugged in - it had approximately 82 percent charge left.
The top portion of my phone gets to 89 F when browsing the net for 6 minutes.
Molal said:
Agreed, my phone was 115 F after 10 minutes of use on a phone call. My phone was not plugged in - it had approximately 82 percent charge left.
The top portion of my phone gets to 89 F when browsing the net for 6 minutes.
Click to expand...
Click to collapse
Did AT&T replace your phone?
I have had bad experiences with refurb FUZEs. The first I got was unusable (center button wouldn't click) and the second way bareable but noticeably lower quality than my original new (at the time) FUZE. My original's DPAD just stopped working (it would press the wrong thing even if my finger is way off from it, for example back could be end call) so I had to get it replaced.
Disappointment
Received the refurb today - it has more scratches than a lottery scratch card. Very disappointed - I am on the phone with ATT.
When they said like new I expected like new.....my phone is literally like new. Wipe the fingerprints off it and you won't find a scratch.
I'll let you guys know what happens. I even paid for priority shipping
UPDATE
I must have the worst luck ever. Was on the phone for almost 15 minutes because there is an "undefined" problem with my account. This problem requires more research and they will call me back.
I use my Fuze to [email protected] online on my ps3 it doesnt [email protected] @t @ll for like 3 hours then it stops [email protected] due to [email protected] issues. But [email protected] [email protected] be resolved by putting in on @ ice [email protected] hehe. (yeh my @ key is broken lol.)
I had the same problem with the unit not charging it got very hot then used the battery up with in 30 min not using the unit, att replaced it the replacement phone gets warm also especially when talking and charging, but dosent seem to be too bad it also gets warm when chargng and using the GPS.
Molal said:
.....UPDATE
I must have the worst luck ever. Was on the phone for almost 15 minutes because there is an "undefined" problem with my account. This problem requires more research and they will call me back.
Click to expand...
Click to collapse
Undefine problem my @$$. that's them taking time to hope you blow over and don't care.... mark my words, THEY WON"T CALL YOU BACK so you should just call back yourself.
Molal said:
UPDATE
I must have the worst luck ever. Was on the phone for almost 15 minutes because there is an "undefined" problem with my account. This problem requires more research and they will call me back.
Click to expand...
Click to collapse
So, have you heard from them yet?

Samsung says JH7 OTA does NOT include a GPS fix!

I just got off the phone with Samsung level 2 support, and she explained to me that:
1) The current AT&T JH7 OTA update does NOT include the GPS fix (as we've all realized)
2) The "real" GPS fix will be coming out BEFORE THE END OF THE MONTH (in the next few days)
3) This new OTA update will include JUST the GPS fix, nothing else.
I understand this is in contrast to Samsung's twitter account and facebook page that say the update is already available... I brought this up to the Samsung support lady, and she kept repeating that the "real" GPS fix is not available yet, it will contain ONLY the GPS fix, and it will be available as an OTA update before the end of the month.
She apologized for the confusion...
So should we get our hopes back up?
I hope so. Somebody on another forum was told the same thing so I really hope it's true.
Who knows what to believe anymore.
Well working for a large corporation I know that one hand has no clue what the other is doing.
My email to support got answered with the typical "we can't speculate when/if" answer.
Joe1981AL said:
Well working for a large corporation I know that one hand has no clue what the other is doing.
My email to support got answered with the typical "we can't speculate when/if" answer.
Click to expand...
Click to collapse
The level-1 support guys were saying the update was already out with the GPS fix. They also told me to uncheck and re-check the "Use Wireless Networks" option. Basically, the level-1 support guys are clueless on the real issues, and they were likely the ones responding to your e-mail.
I'm going to wait until the end of this month... if Oct. 1st rolls around with no real GPS fix, then we know they are all full of sh*t
There is a definite difference in GPS performance on my phone since this update. It is not perfect by any stretch, but there is most definitely a difference in lock speed, number of satellites in use, and tracking.
Maybe this is not the fix, but they changed something. I don't know if it's at driver level or firmware level, but something is different.
Hopefully the rumors of a true GPS fix this month are true, but there is too much misinformation out there to even speculate as to what's accurate.
Sent from my SAMSUNG-SGH-I897 using XDA App
Ikonomi said:
There is a definite difference in GPS performance on my phone since this update. It is not perfect by any stretch, but there is most definitely a difference in lock speed, number of satellites in use, and tracking.
Maybe this is not the fix, but they changed something. I don't know if it's at driver level or firmware level, but something is different.
Hopefully the rumors of a true GPS fix this month are true, but there is too much misinformation out there to even speculate as to what's accurate.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yes, there are quite a few improvements over stock on this ROM. The compass is also much better, among a few other things.
However, the GPS is still too unreliable for Navigation, which the "real" GPS fix must still address. According to them, this real "fix" is still coming this month, and not here yet.
Dear Samsung:
Ass != Hole in the ground.
The GPS is definitely better. I saw the icon stop blinking and get a lock while standing still which I never saw before.
I call shenanigans on this. I just contacted Samsung live support and I'd post the conversation here but it was actually so useless that I'd just be wasting your time. She said she understands it's still a problem and to call so they can troubleshoot and that was it. I asked her to speculate on the source of the issue and got nothing.
GPS locks fast yes, but it loses lock just as fast too...
So the conclusion: No one really knows what is going on until I see a GPS OTA notification on my Captivate.
The Captivate is my first smartphone. My question is: has there ever been a situation where there is a glaring problem such as this GPS bug, where the manufacturer never ended up resolving the issue? What are the chances that Samsung sweeps this under the rug until it just goes away?
PhishSGS said:
The Captivate is my first smartphone. My question is: has there ever been a situation where there is a glaring problem such as this GPS bug, where the manufacturer never ended up resolving the issue? What are the chances that Samsung sweeps this under the rug until it just goes away?
Click to expand...
Click to collapse
I don't know if I'm just an optimist but I don't think Samsung will leave this unresolved. The Galaxy S line is a world wide launch of smart phones and now a tab as well. They've invested too much into this to just leave it hanging. It seems pretty clear to me that they're trying to grab a huge market share and trying to be the next big thing in the smart phone/tab market.
So overall I have hope that it will be fixed. Whether it's a small update in the near future, or whether it is fully fixed when 2.2 is released, I believe it will happen eventually.
I would sassy this is true. I flashed my phone from the.zip this forum provided and my gps is no better no worse than before.. Hopefully in the next few days.
Sent from my SAMSUNG-SGH-I897 using XDA App
That would make sense, because I was able to get a quick GPS lock before and after the update, it just didn't track me very well before or after. Pretty sure any improvement can be chalked up to confirmation bias and wildly varying results depending on the test conditions.
PhishSGS said:
The Captivate is my first smartphone. My question is: has there ever been a situation where there is a glaring problem such as this GPS bug, where the manufacturer never ended up resolving the issue? What are the chances that Samsung sweeps this under the rug until it just goes away?
Click to expand...
Click to collapse
There was a similar situation involving HTC and the Kaiser (aka ATT Tilt) about video drivers and it never got resolved officialy.
In stock form it would sometimes take 10 minutes to get a GPS lock in navigation, and on routes it would frequently lose my position, causing the nav program to reroute, and then reroute again when GPS locked again.
On JH7 (via Cognition) it took about 20 seconds to get a dead-on lock while standing in my front yard. I haven't used it in navigation yet, will do that tomorrow.
I've had two captivates prior to the OTA update, one of them was essentially non-functioning GPS, and the other was basically functional, but f-ed up. It remains that way today with no changes to the GPS settings.
The official release notes for JH7 didnt say one word about a GPS fix, and I can tell, my GPS is still broken. Thing is now, my compass is now broken. It at least used to point in the right direction but it would fluctuate within a 5-10 degree range. Now its 90 to 180 degrees completely off. I can look at maps and be driving down the road and the arrow is pointing behind me or somewhere perpendicular to my line of motion. What a crock. The only thing I noticed was an updated version of youtube, no more usb pc tethering, quick office is now included.
One positive is the battery life is longer. Where with the same usage all day at work I'm now at 60-70% and before the update I'd be at 30-40% by the time I left work.
I'm not looking forward to another OTA update, I couldnt get the last one to install, I had to use designgears' JH7-OTA.zip to get in installed, his zip worked great!
Edit: one note on GPS, the reported accuracy is much better, but its not true. Example, before it would say accuracy 100meters, and I might be within the blue 100 meter circle. Now it says Accuracy 10 meters and it reports my position as 100-200 meters from where I really am. So its not really more accurate, it just reports that it is. And it still fails to track me at all. Once I start moving (whether on foot or on bike or in car) it really gets whacky. Like I'm driving down the road and it starts to show me gradually leaving the road, by a block or so down the road I'm off in the middle of the block driving through people's houses or doing some serious offroading, when i'm still right in the middle of the road. Its tracking performance is abysmal.
And it seems that AT&T or Samsung took out the dial code to get to the lbstesemode menu. Dialing *#*#1472365#*#* now does nothing.
cesierra said:
There was a similar situation involving HTC and the Kaiser (aka ATT Tilt) about video drivers and it never got resolved officialy.
Click to expand...
Click to collapse
Wasn't that more of a poor performance due to lack of proper drivers, but it still functioned? All the HTC phones after that had the same deal. HTC didn't pay for the drivers from Qualcom. The phones still worked great. They just didn't perform, as far as video power, as well as the hardware was capable of.
I think this is a different matter. It's not the difference between running amazing 3D graphics and running pretty good 3D graphics. This is something that's plain broken. I can't imagine Samsung can afford to NOT fix this.
Now if the GPS universally worked "fine" at lets say with a 10 foot accuracy 99% of the time but the hardware was capable of being accurate to 10 inches 100% of the time then I could see Samsung possibly shrugging their shoulders. This clearly isn't the case though.

[Q] buggy Focus... anyone else?

Hi all, my Focus was doing some weird things, including sporadic reception issues, so I went to an ATT warranty center and got it replaced. Unfortunately, this phone has the same issues AND more.
First of all, about half the time, if I go somewhere with NO reception, and then enter an area with reception, it won't find reception without turning the phone off and on, even if I toggle the data network in the settings. This is especially annoying because my office has no reception in the cafeteria/main entrance, yet my cubicle does. My old phone did not do this.
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
Third, this phone occasionally won't flip from horizontal to vertical and vice versa. It seems like whatever mechanism tells the phone the way it's oriented is broken.
Fourth, yesterday, my phone went from a 100% charge to 0% and a warning that it was critically low. I took the battery out multiple times, and when it was plugged it, it would show that it was charging, but then not gain anywhere on the status meter. After pulling the battery for like the 10th time, it came up as 100%.
Has anyone else experienced any bugs like this?
This will be the 4th time I've gone into the ATT warranty center... I am the type who is always rational and polite, but this is getting annoying. I hope ATT gives me a credit or something. I wish I could get a NEW phone and not a warranty replacement refurb that is clearly not working like it should.
I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.
rmcgraw said:
I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.
Click to expand...
Click to collapse
I get that too, but I'm talking about IE and other instances. Guess I should have mentioned that.
Thanks for weighing in!
never also with my focus....what u do to urs jw lol
I have the same reception problem. Everytime I go into my gym I lose AT&T and have to reboot. It started happening the minute I did the March Update.
For everything it fixed it broke something else for me.
I think your issues are hardware flaws,rather than software bugs...just change to another device.I think they should allow you to do so as long as the value of the plan is equal.
bertstare said:
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
Click to expand...
Click to collapse
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
dov74 said:
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I've noticed that with mine (HTC Arrive) it plays the 10th ringtone by default whenever the phone is facing up or flipped over. But when it's flipped over and the first ringtone plays then you flip it over, the screen lights up and then the second ringtone plays (I think its ringtone 5). Weird...
Well, the warranty center swapped out my Focus. I told them it had "a reception issue," but did not explain what it was, and then told about how the phone screen was not rotating depending on how it was oriented. Guy went into the back, presumably to check out the issue, and he came back saying that he confirmed it was not rotating properly, so he gave me a new one. He didn't even care to hear about the other issues. I've been into the warranty store multiple times in the last two weeks, and every time they've said that the Focus is not typically a phone that comes in with issues... so we'll see what happens.
Of note, the guy who gave me a new phone did not set it up properly, so data was not working. I had to call customer service to get my IMEI number updated. I politely explained how much of a hassle this has been and was given a $25 credit on my account.
I'm back at my cubicle at work, so I've gone through the basement with no reception, and it was able to find the network on its own when I got out of the dead zone... hopefully that means this phone is working properly.
However, I am moving to a new house in mid June, and I am 99% sure the house is in a dead spot... urg. If it's as bad as I figure it will be, I guess I'll see if AT&T will give me a free microcell AND free service for it; otherwise, I'll have to switch to Verizon.
Thanks for weighing in everyone. It seems like there is some sort of ringer issue because others are reporting it too.
I have the reception issue too, have to reboot the phone to fix it however, I haven't experienced any of your other issues (samsung focus here)
Maybe they are giving you your old phone (refurbished) and u just keep getting the same phone over and over again. (doubt it, but you never know)

[Q] ATT - Samsung Skyrocket Getting Heated Up - Exchanged Phone !!!

I just bought Samsung Skyrocket phone from ATT, initially after about 20 mins of video or voice chat phone was getting really heat up at the back by the camera. I exchanged the device but still the same issue. Is this just how Skyrocket works or is there a setting which can be changed? It is getting heat up than normal phone
Mines been fine. The only tome it'll her hot is if I'm playing gta + charging the phone.
Or if I'm talking + charging; and even then its after like 5 minutes of use
Sent from my SAMSUNG-SGH-I727 using xda premium
They get warm under constant use. Make sure your battery is seated well. If it causes issues with the phone exchange it again, otherwise I think it is normal for these phones.
Any phone will get warm (not hot) with prolonged use. My inebriated girlfriend kept me on the phone for 2.5 hours last night. I wouldn't say it was ever more than "warm." By no means uncomfortable.
Same problem. After 15 mins of talk time i wouldn't be able to hold the phone close to my ears. I don't two devices can be wrong, its probably something wrong with the manufacturing of Skyrocket. I am very disappointed and returning this back unless someone here has a trick to reduce that heating? Thanks
Try charging and running GPS at the same time, and you can cook your hand. I was guiding my wife yesterday trying to find car dealers and with the phone plugged into a car charger + running GPS, I had to set it down because it was getting too hot to hold.
Doesn't seem much different from any other phone I've used GPS extensively on, other than it got to those temps a lot faster than most. I mostly figured that was related to the fact that it's such a thin device.
If I use navigation while I'm driving, it gets more than warm.
If I charge it while navigating, it definitely gets really hot. I believe it may even overheat and the GPS turns itself off temporarily for a minute.
It gets warm during phone conversations.
Other than that, it stays cool doing anything else like playing a video for even hours.
Lucidmike said:
If I use navigation while I'm driving, it gets more than warm.
If I charge it while navigating, it definitely gets really hot. I believe it may even overheat and the GPS turns itself off temporarily for a minute.
It gets warm during phone conversations.
Other than that, it stays cool doing anything else like playing a video for even hours.
Click to expand...
Click to collapse
Hmmm...then really whats the point in having this phone when other phones do not have this pbm
have not had any issues with the phone, only been warm when tethering via hotspot
Mine gets pretty toasty when charging and talking and using GPS, but I've got a case on it as well (which probably isn't great for the battery) but I don't notice the heat as much because of the case.
Check your actual battery temperature and see what it is when it is warm and post the results here
Mine gets warm if it's sitting in my pocket in an area w/ spotty connection. Needless to say, my battery also drains very rapidly when this happens, too.
dumb question..how do i check?
Mine gets heated under extensive use...I used wifi and slacker for 3 he's and if was warm.
rocketed to da sky using mah brain and mah thumbs...
I tried the following:
i) rooted the phone
ii) removed all att apps
iii)disabled 4g
Used for 15 mins to make a call, still same issue it gets rediculously hot. I can say for sure it is definitely gets hot than a normal phone.
Wanted to give ONE last try, exchanged the phone at att store and this phone also had same issue. I gave up and returned the phone. I might get a S-2.
I would just wait...at this point there are at least 3-6 new devices coming out and the sr and s2 will be old news
s0619212 said:
I tried the following:
i) rooted the phone
ii) removed all att apps
iii)disabled 4g
Used for 15 mins to make a call, still same issue it gets rediculously hot. I can say for sure it is definitely gets hot than a normal phone.
Wanted to give ONE last try, exchanged the phone at att store and this phone also had same issue. I gave up and returned the phone. I might get a S-2.
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App
I got a new skyrocket from AT&T and have exactly same issue - when I try to use GPS and talk on the phone while driving, it gets really hot.
Exchanged 2nd time Yesterday & if it continues, need to get something else -- surprisingly all the sales guys in the att store say that they haven't heard this problem :-(
I hear you guys complain about it but I no have teh issue
Sent from my SAMSUNG-SGH-I727 using Tapatalk
See the problem is, because of the nature of smartphones, and that android is actually a linux os, many problems people face are'nt actually hardware problems. They are problems caused by installed apps and settings the user themself had done. Dumbphones, blackberrys and iPhones lock off this functionality, which is y I don't consider them a computer in ur hand, android is. That being said it is both a blessing and curse, this flexibility we have
Lucidmike said:
If I use navigation while I'm driving, it gets more than warm.
If I charge it while navigating, it definitely gets really hot. I believe it may even overheat and the GPS turns itself off temporarily for a minute.
It gets warm during phone conversations.
Other than that, it stays cool doing anything else like playing a video for even hours.
Click to expand...
Click to collapse
Same here. Navigation while charging in the car gets very warm on mine.
Sent from my SAMSUNG-SGH-I727 using xda premium

Battery, CPU and Message Issues, please help.

Hi All,
I've been having a number of problems over the past few weeks with my OnePlus One, not quite sure what to do so I thought I would ask here for any advice.
Overall my major problems:
High CPU usage (and therefore high phone/CPU temp to the point of needing to turn off because of overheating)
High battery drain (and the battery will not last 5 hours even on sleep)
messages take between 1 ~2 minutes of hanging to send.
Phone randomly waking in sleep (contributing to the battery problem?)
I've looked into it a bit, I've disabled the Google Play Services from waking in sleep, cut down and uninstalled most apps. I've let it drain completely and left it off for 1 hour before charging to full and turning it on. I've tried to do everything people have suggested and nothing so far has worked.
My Phone Build:
Completely Stock CM12.1-YOG4PAS1N0 [Installed through OTA]
Kernel version 3.4.67 - untouched
Never rooted (I've been lazy), no custom rom, nothing touched in bootloader
Always kept safe, no damage, no water damage
I am thinking of doing a factory reset to see if that solves the issue, right now just looking on a way to backup all of my sms/app data (since I can't even titanium because it's not rooted) [All suggestions welcome if you have any good backup software/app that I can use on unrooted phone]. I do suspect a possible virus, hence the want to factory reset, especially about the messages taking so long.
Any help is appreciated, thank you in advance.
Happy to provide battery log or anything if necessary.
Thanks!
Hey there,
I'm so tired of talking about this topic that I can barely work up the determination to write this response. I'll give it a go though and I'll try to keep it short, simple and leave as much emotion of as possible.
So I've had my phone 10 months now. It seemed great at first but it wasn't long before I started seeing cracks (not literally). It began with the battery, or lack thereof. These days it's much worse but even back then it was noticeable worse than any other phone I had owned in the past. I first reported this issue... 6 months ago.
I'll leave that to sink in a little, before telling you that even now my issues are still not solved and I am having to take OnePlus to Trading Standards and receive third party consultation and legal advice.
So six months I have complained and begged them to solve my problem. And in that time my phone has gotten significantly worse.
It exhibits the EXACT same problems as yours. Down to the last note.
The battery... *sigh* Oh the battery. It now lasts around 1 hour of heavy use, 2-3 of moderate use and a bit more otherwise. Even if I leave it completely alone I have to charge two to three times in a 24 hour period.
The CPU seems to be randomly throttling. Performance from app to app will be vastly different.
The heat that comes off this thing is obscene. At times I literally cannot touch the face of the phone or the camera lens they are so hot. (I remember recording some temps once at 47 degrees centigrade).
My messages generally either send or don't. Or maybe I don't wait long enough. I just usually copy the text and resend anyway.
I have issues with my touch screen responding. Funny I never had these or never noticed them when everyone was shouting about it. Now they've released a fix I have them.
Some Wifi networks do not work, they get stuck forever "Connecting".
The phone no longer rings, vibrates or gives any indication of incoming calls. Sometimes it'll pop-up on screen, sometimes there will be literally no indication even on screen except that my phone wakes itself up to the homescreen and then minutes later tells me I have a voicemail (which also has no notification sound/vibration)
As it is I have finally, just this last month been offered an RMA... YES that's right, it's taken them six months to own up to an issue and offer me that which is stated in my warranty and within my rights.
Unfortunately, for them, it is no longer good enough. I have applied to my bank to forcefully remove the money from them and return it to me. That is being decided with the evidence I have, by my bank at the moment.
After that, the ball is in their court and I am free of them as far as I am concerned.
I wasted so much time and breath on emailing and tweeting them and getting no responses, stock responses, blanket responses, repeated verification processes, remote flashing of Oxygen OS to my phone by an engineer (which has brought up more problems, mainly being that Lollipop and Oxygen OS especially are godawful) and general deflection and delay tactics.
They are one the most disgusting companies I have ever had the displeasure of trusting, purchasing from and dealing with.
I hope one day, they go bust and I never have to hear of them again.
Sincere apologies for my vitriol but it is not unwarranted or untrue and I cannot abide. I am extremely sorry you are dealing with the same issues, you are the first I have heard to have the exact same concoction as me. I'm afraid we may have defective (and dangerously so maybe) devices from the factory line, but no one will own up to it.

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