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any advice on how to proceed with this one?
apologies for the length and also if its in the wrong forum... couldnt really work out where to put it
Sometime at the beginning of March i called and spoke to a guy in the Vodafone Cancellations team. I explained that i was looking to leave as they didn't have any data bundles.
He explained to me that I could change my contract to a new one which, for the same amount a month (£25) i could have 150 mins (instead of 125... but i would be losing the stop the clock, which i didn't much use anyway) and it would include a text message bundle.. which includes data. Now, I was aware that this USED to be the case (i even questioned him), but he assured me that this was the case as it was a new package. I explained what i use data for so he knew that it should be ok for me.
So i went along with it as it offered me a new phone for a reasonable cost.
I checked my bill for March and my Unbilled charges and it appears i have been charged for Data usage... to the sum of about £30.
To be honest i have little use for the contract if it doesn't include data... i use data for email (not vodafone) and general "emergency" surfing.
In my eyes i have been sold this contract under false pretenses and is tantamount to fraud. I am locked into a contract for 18 months which doesn't include the main selling point for me.
I've called them a couple of times now last week and all they have said is "ooh no the txt msg bundle doesnt include data"... which serves no purpose other than to wind me up. and tell me that the guy who sold it to me should ring me back.. (but he hasnt yet since last week)
:update: just called them again as they have yet to reply to an email i sent them laying out all the details. having explained it all about 3 times to various people i spoke to a woman who went off to check with manager (wouldnt let me speak to them though) and told me there is NOTHING they can do.. they just dont offer any data packages... she doesnt have access to recorded phone conversations and they dont record them all anyway! oooh but she said she would get the 30quid fee wavered from last month.
i asked just what use is that , i'm now stuck in a 18 month contract which i could have took out with a different company and had included data.. she sounded not particually bothered and offered no solution. i can cancel if i like and pay £350 cancellation charge. which is nice.
any ideas on how to proceed?
Well unless you signed a contract, they are trying to nail you to it by agreeing to a verbal contract, and acceptance of service.
You have used the services, and they have charged you for something you were told would be part of the bundle.
Now, on the face of it, that's still breach of contract, since you made a verbal agreement.
Unless they have evidence of this via a recorded call (which they should have to be honest) then tell them you are going to cancel the agreement due to their breach of contract unless they are willing to honour it.
If it means going to small claims court, then do it, I am fairly certain you would win either by cancellation of the remaining 17 months, or by them agreeing to give you the data.
If you are more interested in the data, then you can always write to their data protection governance officer, and request any and all information they hold on you, including recorded voice calls, it would be helpful if you could tell them the dates, and if this exists, they have to provide it to you by law.
Then you can use that as evidence to make them agree to the terms, or to cancel the contract.
I had a problem with T Mobile going back last year, and they would not cancel my contract, they only way I could get them to shift was to go to Trading Standards and get them involved - funny they seemed to be able to cancel the contract then.
I would suggest to sending the a letter (not email) and send it Registered Delivery (this always seems to suggest to them that this is the first stage in legal action).
interesting point about contacting the data person.
i've just called up Otella (is that spelt right?) the phone ombudsman and they told me to write an official letter explaining the problem and what i would like to get it resolved. then depending on the reply they would like to help me get it resolved. the fact i was going to leave and the cancellations team sold me the package to which i stayed with vodafone seems to slant to the positive for me..
i'd be too much of a wuss to be taken to court over it
thefunkygibbon said:
any advice on how to proceed with this one?
apologies for the length and also if its in the wrong forum... couldnt really work out where to put it
Sometime at the beginning of March i called and spoke to a guy in the Vodafone Cancellations team. I explained that i was looking to leave as they didn't have any data bundles.
He explained to me that I could change my contract to a new one which, for the same amount a month (£25) i could have 150 mins (instead of 125... but i would be losing the stop the clock, which i didn't much use anyway) and it would include a text message bundle.. which includes data. Now, I was aware that this USED to be the case (i even questioned him), but he assured me that this was the case as it was a new package. I explained what i use data for so he knew that it should be ok for me.
So i went along with it as it offered me a new phone for a reasonable cost.
I checked my bill for March and my Unbilled charges and it appears i have been charged for Data usage... to the sum of about £30.
To be honest i have little use for the contract if it doesn't include data... i use data for email (not vodafone) and general "emergency" surfing.
In my eyes i have been sold this contract under false pretenses and is tantamount to fraud. I am locked into a contract for 18 months which doesn't include the main selling point for me.
I've called them a couple of times now last week and all they have said is "ooh no the txt msg bundle doesnt include data"... which serves no purpose other than to wind me up. and tell me that the guy who sold it to me should ring me back.. (but he hasnt yet since last week)
:update: just called them again as they have yet to reply to an email i sent them laying out all the details. having explained it all about 3 times to various people i spoke to a woman who went off to check with manager (wouldnt let me speak to them though) and told me there is NOTHING they can do.. they just dont offer any data packages... she doesnt have access to recorded phone conversations and they dont record them all anyway! oooh but she said she would get the 30quid fee wavered from last month.
i asked just what use is that , i'm now stuck in a 18 month contract which i could have took out with a different company and had included data.. she sounded not particually bothered and offered no solution. i can cancel if i like and pay £350 cancellation charge. which is nice.
any ideas on how to proceed?
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i have exactly the same problem as you last month as well, vodafone told me my contract include data, but my bill ends up with £137!!!! I phone up a few time and they told me the data bundle only include 50mb, and they say i use 98mb so they charge me the extra, i wanted to cancel the contract as well, but they say i can't......unless i pay £350. Great, stuck with this useless contract now....should have gone to T-mobile.
Anyway, they also told me Vodafone is coming up with new data package on may, so hopefully the plan is good then i will change my price plan.
Well, I hate it when I need to cancel a contract. I always get those X months free contracts I can get from whatever companies that is able to offer that. As such, I usually cancel my contract every 12 months (yes, I mass SMS all my friends the new number, good way to filter out friends ). And I had enough of their silly efforts of trying to stop you from getting off their contract, and now, after few years of improvements, it seems that the good 'reason' to tell them is that you are leaving the country Pretend that you are from somewhere else, pretend that you are going else where to get a job. It is easy for them (I think they may get into trouble if their call/leave rate is too high) and easy for you.
As for your current contract, it is unlikely they do not have their phone conversation recorded. In that case, there is no proof that you are actually in a contract anyway. I think you need to find some organization that deals with consumer affairs.
I had some problems getting an XDA Exec repaired with O2 - they kept wanting to give me a basic Nokia as a loan phone while it was done (and that's simply no substitute for an exec).
I eventually paid for an insurance claim when they said I could get it swapped that way but when that one was faulty too, I played merry hell with them...and got absolutely nowhere. I talked to loads of different people and managers and just ended up going round in circles - either I made another claim on the insurance or accepted a basic nokia for the weeks my phone would be being repaired.
So, I found out who the CEOs of O2 UK and O2 worldwide were and emailed them. My phone was replaced free of charge the next day and they refunded my insurance claim excess.
Major kudos to O2 for sorting out the problem, bad that it took them so long.
The point though is not to let them push you around. You're paying them for a service. They *need* the business of people like you. Don't be....
too much of a wuss
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....and let them get away with it. All the laws of the land are on your side. There's nothing to be scared of
I understand there's a section of their contract that says that if they increase a price and your monthly costs rise by more than a certain amount (without your usage pattern changing) you can cancel.
Someone on DigitalSpy.co.uk was having a similar problem with Voda's data charges.
hmmm.. just checked their new data tarriff. and its complete crap. making out that its such a great deal. £1 a day for up to 15mb usage. thats £30 quid a month then just for data.. sod that. tmobile's web and walk is only 7quid and no upper limit (not that i would use more than a meg or two a day anyway)
grr
thefunkygibbon said:
hmmm.. just checked their new data tarriff. and its complete crap. making out that its such a great deal. £1 a day for up to 15mb usage. thats £30 quid a month then just for data.. sod that. tmobile's web and walk is only 7quid and no upper limit (not that i would use more than a meg or two a day anyway)
grr
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hey, where do you see the new data plan? do you mind to post a link?
Hi,
I had problems with service providers in the past as well (TV companies, phone companies and ISP's).
They all work with the following objective: to get the maximum profit, serving the worst possible service/support. If you look at this fact from an economic point of view, you will find that this is really the most profitable way of doing it, though the end-user probably will not be very satisfied with it.
Anyway: the best thing to do are the following rules:
1) Write them a registred letter explaining the facts.
2) Explain them what contract you where talked into.
3) Explain them that you only accept exactly that service.
4) Explain them that you give them two weeks to sort things out.
5) Explain them that after those two weeks, you either get an acceptable answer (i.e. they cancel the contract or provide you with the service they promised), or you cancel the contract because they where not able to provide you with the promised service.
6) Explain that in this last case you will cancel all payments.
7) DO NOT PAY. YOU DON'T HAVE ANY CONTRACT, UNLESS THEY PROVIDE YOU WITH a) a signed contract or b) a recorded call.
Don't be a wuss, because they are sharks. Treat them like a hunter!
Cheers,
vma
some great tips the only thing is if you dont pay as some peeps suggest you might get a default credit against you and if you have bad credit you might not be able to get credit with another operator in the worst posible case.
If it would get that far, legal advice should be mandatory.
Cheers,
vma
cheers guys.
the vodafone tariff details is at www.vodafone.co.uk/dataprices
Sorry to start another thread, but I just wanted to give everyone a heads up that Let's Talk now has The Fuze. I have been waiting to see if it would pop up there or on Amazon first. I bought it through the Walmart website. You can get the phone for either $99 or free. The free option requires you to start out with a voice plan of at least $59.99. The $99 option let's you choose a voice plan of $39.99. Although, both options make you get a data plan, but I was going to get one anyway. My total price (tax and all) was 195.53 before the $50 mail-in rebate. I'm very happy, and can finally stop wasting time at work.
I was going to upgrade through them, but they told me something completely laughable. You can upgrade a family plan, but EVERY LINE ON YOUR PLAN BEGINS A NEW 2 YEAR CONTRACT!!!
I was like, what're you ****ing kidding me? That'd be five 2 year contracts to get a cheaper upgrade, thanks but no thanks.
I tried this with my 4-line family plan. The configurator allowed me to get two of them free and two lesser phones free of charge. None of my lines are currently under contract... I am finding it hard to see the drawbacks to this.
Black93300ZX said:
I was going to upgrade through them, but they told me something completely laughable. You can upgrade a family plan, but EVERY LINE ON YOUR PLAN BEGINS A NEW 2 YEAR CONTRACT!!!
I was like, what're you ****ing kidding me? That'd be five 2 year contracts to get a cheaper upgrade, thanks but no thanks.
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Was this a representative that told you that or on the internet because it sounds completely inane :O?
If you talked with somebody, i'd try to give it another go.
Interesting, if there is a way to do this without extending all the contracts on the line I'll take mine back to the AT&T store. You can do this in store right?
The website states that whether you upgrade one line or all lines there will be a new 2yr contract for all lines in a family plan.
blkjack74 said:
Sorry to start another thread, but I just wanted to give everyone a heads up that Let's Talk now has The Fuze. I have been waiting to see if it would pop up there or on Amazon first. I bought it through the Walmart website. You can get the phone for either $99 or free. The free option requires you to start out with a voice plan of at least $59.99. The $99 option let's you choose a voice plan of $39.99. Although, both options make you get a data plan, but I was going to get one anyway. My total price (tax and all) was 195.53 before the $50 mail-in rebate. I'm very happy, and can finally stop wasting time at work.
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The upgrade price is $249.99. Be careful when dealing with LetsTalk. They have different terms and conditions in addition to AT&T's that are more strict. You MUST have a data plan to get this deal, and MUST have the data plan active for at least 6 months, or they will charge your credit/debit card at least $250.00.
I maybe retarded but I can't find how to upgrade 1 line on a family plan. It never gives me the option of choosing one line, just selecting a plan. If I select the family plan that I have it asks me to add at least 2 phones to complete the order.
Any ideas on upgrading just one line on an existing plan? Thanks.
Hmm...I just went through the LetsTalk procedure and it's telling me that, with an upgrade, you can get two Fuzes completely free? If this is true, I'm running immediately back to the store and returning this $350 dollar one.
htcfan78 said:
The upgrade price is $249.99. Be careful when dealing with LetsTalk. They have different terms and conditions in addition to AT&T's that are more strict. You MUST have a data plan to get this deal, and MUST have the data plan active for at least 6 months, or they will charge your credit/debit card at least $250.00.
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Thanks for the heads up. Hopefully I won't have any issues, as I was already planning on getting a data plan. If anything "weird" happens, I'll be sure to let everyone know.
Just a head's up. I have been with AT&T for years. Simply put, purchasing ANYTHING from letstalk.com is like walking into a mexican brothel without a condom. I have read many situation regarding these people, they are 100% sales driven. For those not wanting to believe me, PLEASE, PLEASE, PLEASE read ALL the fine print. You might save a little now but 80% of the time you will spend much more later.
This has been a public service announcement from KD8DNS
I too have been with ATT for many years, and read of many angry stories related to orders from them. I have ordered from them twice in the past and have not had any trouble either time, BUT... I agree with KD8DNS, there is an expansive amount of fine print with many rules that govern the purchase. Read this twice even three times, so that you won't be one of the many complaining in 6 months that Letstalk charged you $250 per line because you violated terms.
yea...
This looks too good to be true...
I am moving from T-Mobile and need my number ported...
I am planning on getting a hefty voice and data plan anyway, so that shouldn't be any issue...I need the data plan for work and I pay a arm and leg to T-Mobile now so over $100 is par for the course.
I think I am going to wait to see if this comes through for someone else...signing up for new service on ATT, they say that I am only going to have to pay $99, and get a $99 rebate after 6 mos of service...that is not a big deal, but getting the phone for free really seems too good to be true!
BTW, I have been looking to jump from T-Mobile for quite some time now as I need a WM phone on a 3G network and Sprint/Verizon service leaves something to be desired in my area...
I mean, come on...$99 out of my pocket for this phone???? And I get that back with a rebate after having service for 6 mos????
That is just crazy...seems way too good to be true.
I don't get it how people have problems with Letstalk. I have ordered twice from them and had a great experience. The rule is
You can NOT downgrade your plan and you can not be late on your bill. If you do that for 6 months, it is a great deal.
Simply put: If you take the LetsTalk deal, you cannot alter your account in any way for 6 mos. If you move and have to change your number that may cause your rebate to be rejected even worse they may charge you the $250 I mentioned earlier. If you are stable and the features you select are fine for 6 mo. it may be worth it. It is not really to good to be true. They make the bulk of their money in commissions paid by AT&T. However, the commissions are tied to you living up to your commitment to them/AT&T. I have ordered from them before without issue, but I admit that i am a rare breed. If you decide to take the plunge, just know what you are getting into.
aadadams said:
Simply put: If you take the LetsTalk deal, you cannot alter your account in any way for 6 mos. If you move and have to change your number that may cause your rebate to be rejected even worse they may charge you the $250 I mentioned earlier. If you are stable and the features you select are fine for 6 mo. it may be worth it. It is not really to good to be true. They make the bulk of their money in commissions paid by AT&T. However, the commissions are tied to you living up to your commitment to them/AT&T. I have ordered from them before without issue, but I admit that i am a rare breed. If you decide to take the plunge, just know what you are getting into.
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Yea, that fits me to a tee...
I have done the research and know what I want...I am not going to alter my account at all. I am not going to move at all.
They don't have them in stock though...backordered...D'OH!
It's also only good for new contracts or porting from another carrier. It's $250 for existing ATT customers with a 2 year contract extension.
I already bought my fuze through the At&t store. Can I return it to take advantage of this freebie deal Let's Talk has? What it he penalty for returning it?
I was an out of contract, upgrade available customer. So I ended up getting my phone for 260.
Thresher said:
I already bought my fuze through the At&t store. Can I return it to take advantage of this freebie deal Let's Talk has? What it he penalty for returning it?
I was an out of contract, upgrade available customer. So I ended up getting my phone for 260.
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I took mine back and all that I had to pay was $20.00 a restocking fee. The rest of the fees were all reimbursed. I was told by the 800# that it is up to each store whether they charge the $20.00 dollar restocking fee. The store I went to did.
I bought our family plan almost 2 years ago from Letstalk.com and it was a great experience. I have not changed out plan at all other than changing phones and data/text plans. But the base talk plan has stayed the same.
Jeff
I was actually considering buying from letstalk.com. I have my fuze that I bought yesterday all packed up like it's new and I'm returning it first thing. They also said that if you're returning and it has no problems, they'll take $20. If it has a problem, they'll waive that fee for you. But what's up with this part in LetsTalk's Terms and Conditions? :S
If you extend your contract length on a family plan, all lines will be extended.
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So I got this little gem from reddit, and thought I would post it here and see what people think:
http://www.cbc.ca/technology/story/2009/09/01/cwta-wireless-code-conduct.html
Calling to cancel your contract before they make changes will not work. When my friend got out of his contract he said you have to wait for the bill to show up in the mail showing the change to your service. Once the change appears you have 30 days to cancel. This works, believe it or not even if they REDUCE the price of your service. Another website pointed out that another guy got out of his contract when they raised his late fees, something he said he never used. The bottom line is that ANY change to your contract is reason enough to cancel, it's the law.
How this change affects your contract depends on when you signed.
Be aware that when you do this they may drop you as a client the second you hang up the phone so have a backup plan ready.
7 Ways to get out of your contract: http://www.cellout.ca/how-to-get-out-of-contract-early.php
Another quick read showing you can get out early if they change your service.
http://www.thebruns.ca/content/2009-01/how-escape-your-cellphone-contract
It's all about what words you chose to use, remember you are shorting this company of money and they will do anything they can to keep you. Read this article over thoroughly to ensure you're using the correct lexicon when speaking to a supervisor.
http://www.cellphones.ca/news/post002721/
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What do you guys think? Viable?
Hi all,
If my question is not in the appropriate forum please move it. I can also see this question in the general section.
Situation & Question below:
Today AT&T just changed my unlimited media net data plan ($15) to the 2gb capped data pro2 plan ($25). When I first signed up for AT&T over a year ago I got the unlimited medianet plan with a normal 3g flip phone. I quickly took the 3g sim from the flip phone and began using my medianet dataplan with an Xperia x1 smartphone. Last March I replaced the Xperia x1 with an AT&T branded Backflip I purchased off of ebay. Since the beginning of my plan I have had no problems with using the medianet dataplan with my smartphones. Even when AT&T changed their data plans this summer I assumed I would be "grandfathered" in with my current plan.
Since AT&T changed my plan am I able to leave AT&T without suffering an ETF or is it within my contract that AT&T can make a change and not allow me to opt out if they notice a "mistake" on my account?
Also, how exactly would you suggest going about it if I can use this as an excuse to break my contract. I've read several articles online about it, but I would appreciate any extra experience.
1. I know I was kind of abusing a loop hole, so please spare me the lecture.
2. The 2gb plan won't work for me because I tether my netbook to my phone at least twice a day on a 1 hour train ride. (I usually use 1.5-3GB a month)
Thanks in advanced.
You might be able to get your unlimited plan back if you complain to an AT&T rep about the change of terms of service. But I suspect they finally caught on to your tethering
Dropped from my smoking fast Captivate (Darky's Raw Steel v3.0)
I got that text msg also on the 21st. It looks like tethering has nothing to do with it since I didn't even bother to tether. I see some folks are able to get their grandfathered plans back and some can't. It is up to the service rep. As soon as I find a couple of hours to call ATT service, I will be trying to get my grandfathered data plan back.
Good luck on your try.
I was a QA Supervisor in a call center with Cingular and then AT&T for years.
First thing, anytime you change phones you need to call AT&T and change the IMEI number on that line number. If you do not do this, you can have problems with your service and it CAN cause problems with billing some of the time. Not saying that has ANYTHING to do with your current issue, I'm just sharing that information with you. People think they can just jump the SIM card from one phone to the next without an issue but it CAN cause a problem. AGAIN, not saying that has ANYTHING to do with your problem and this is just a SIDE NOTE.
As far as you trying to get out of your contract without an ETF, it is not going to happen. AT&T reserves the right to change your service at anytime. This is the policy with 98% of companies these days. NOW, depending on where you are in your contract, you could be subject to a lower ETF here. I know that AT&T raised the ETF a few months ago but as it has always been, the farther along you are in your contract, the lower the fee will be. I would call them and ask how much the ETF would be right now. Also get the ETF for each month for the next say, 6 months. (just looked back at your post again and noticed that you have had service for over a year now). Since you are over one year into your contract, you MIGHT be able to get something out of this if you do not want to cancel and just pay the lower fee. Get a supervisor on the phone and BE NICE. Do NOT try to quote any laws, policies or TOS to the person you speak to. You do not work for AT&T, THEY DO. Just let them know that you are not happy with the new data plan and have been looking into changing to a different company so that you can use the unlimited data. I myself have the unlimited data plan and it is still on $15 a month. I've had it for over 3 years and have upgraded within that time. All of the phones on my account have the unlimited data @ $15 a month and all have been upgraded while using the plan. I have a feeling that they got you because of the tethering OR you have somehow allowed this change to happen while on the phone with one of the CSRs. I've seen where plans have been changed on accounts and the customer was on the phone when it happened and agreed to it. I've also seen these same customers call back later and claim they never agreed to anything. It is VERY easy to get lost in the conversation with some of these CSRs and have things changed on your account, not saying it is right for them to do , just saying it happens.
Talk to a supervisor and go from there with it. Make sure you let him know you have had the UDP for the life of the account and without it, you will be looking at a different company. He will check your account and see when, why and how the plan was changed and he MIGHT allow you to have it back. AT&T is not in the business of losing customers, use that to get what you want. Just remember, BE NICE and do not try to act like you know more than the person you are talking to (i don't care if you're talking to one of the idiots on the call floor)
You cancel your service, you are going to pay an ETF. There is no way around that. Like I said, you are far along in your contract so it will not cost you as much. I believe there is at least one company out there right now that will pay your ETF with AT&T if you switch service and use them. I can't remember which company it is but you can google search or call the different companies and ask just ask well as I can.
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
jumpdawg said:
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
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You could have told me you also worked for them before I typed all of that to you as if I was talking to a rookie..lmfaooooooo I got your PM
Hope you get everything worked up man...but again..lmfaooooooo. You got me good on that one
jagpoag
Your info is on the spot for anyone reading this. I followed it to a tee and I now have my old dataplan back. So your post was not wasted on me. It had all the info I needed to get my plan back. It took no where near two hours (actually only about 20 minutes). CSR was pleasent and knew exactly what to do.
Thanks again
Hello, I am opening this thread so that I may convey some info to you guys about how things work at AT&T Mobility, more importantly about the upcoming HSPA+ and data packages.
Some abbreviations:
COR = Corporate Retail Store
CARE = Customer Service
OLAM = Online Account Manager
How do I find out if I'm eligible to upgrade?
There are several ways to do this, be it going to a COR store, calling CARE, or checking OLAM. However, the easiest way is to check with the star command *NEW#, or *639#. Just call that number and you will soon receive a text message letting you know your upgrade eligibility.
Note: Will not work on some accounts (Notably business accounts) and if you have a balance on your account.
Is there any other handy star commands?
Yes:
*DATA# (Data Usage, Including Messaging Usage)
*BAL# (Account Balance Info)
*PAY# (Bill Payment)
*MIN# (Minutes Balance, Including Rollover)
I have Unlimited Data, will I get to keep it if I upgrade to an Inspire?
If you have the old MediaMax plan, no. However, you should be offered the old/new $30 Unlimited Smartphone Data Plan.
If you have the old/new $30 Unlimited Smartphone Data Plan, yes.
If you have the $10 Unlimited Quick Messaging/Basic Data Plan, then you will have to move to one of the new smartphone plans, Data Plus or Data Pro.
What if I'm not eligible to upgrade but still want the Inspire?
Well, your best bet is to buy it at full retail price. However, there is something else that is offered called an exception upgrade. ALL of these need to apply to you to be able to have an exception upgrade.
- Last upgrade date must be at least 6 months from today.
- Only one exception upgrade per contract length.
- No balance on the account.
- Can only exception upgrade at COR or CARE. (Revision Possible)
An exception upgrade will add $75 to the 2 year contract price of a Quick Messaging/Basic phone and $200 to a Smartphone.
Your other option is to add a stripped down line, suck up the $10 a month, and use that phone on your current line.
Can I use another line's upgrade for me?
Yes. As long as you are an authorized user you may.
Can I use another account's upgrade for me?
Technically, no. However, it all depends on that particular representative or manager. But, nothing is stopping you to upgrade one account, drive to another store, and activating the phones on their respective lines. Or switching SIM cards.
I'm available to upgrade but Radio Shack/Best Buy/Wirefly, etc. has it for much cheaper, will AT&T price match?
Once again it depends on representative/manager but short answer, no. AT&T will only price match on new lines/accounts, not upgrades. Why this is I have no idea and I believe it's a bad business practice but I'm not the boss.
Now, if you're adding a line or getting a new account, AT&T will price match a printed advertisement. However, you might get the manager to approve a Wirefly, Amazon, etc. price.
My phone broke by itself and it's within a year of the original purchase date, what should I do?
Depends on a lot of factors. If you purchased it somewhere other than at COR, CARE,or OLAM you need to follow that particular business' return policy.
If purchased at COR or CARE, and it's within 30 days of the original purchase date, take it back to COR (Even if purchased at CARE or OLAM) and they will do an in house warranty replacement.
If it's past the 30 day window, don't even bother going to COR or calling CARE, they will both redirect you to our Warranty Department which you can call at 1-800-801-1101.
I broke/wet/dropped my phone, what should I do?
If you have insurance on your plan, then call our Insurance Department (Asurion) at 1-888-562-8662.
Once again, do not bother going to COR or calling CARE, they will just direct you to the proper department. Also, don't try to play us as fools, you know what you did, and we will figure it out too.
If you don't have insurance, well....
Feel free to ask me any questions and I will add them accordingly.
Reserved for OP.
Also reserved for OP.
Question; Am I right to understand that I can get the old $30 unlimited plan back? The one that includes all data and messaging? I used to have this but then AT&T switched me to the $25/mo plan with no warning a while back, after having had it for almost a year.
wraithevolution said:
Question; Am I right to understand that I can get the old $30 unlimited plan back? The one that includes all data and messaging? I used to have this but then AT&T switched me to the $25/mo plan with no warning a while back, after having had it for almost a year.
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Yes and no. There are some ways for you to get this back, but I beleive only Tier II CARE can do this. It also depends on a lot of factors, like how long ago you "lost" it, what CARE rep you speak with, how long you've been a customer, how you treat the CARE rep, if your account is in good standing with us, etc.
Don't bother going into COR, it's my understanding that the ability to "recover" the unlimited data has been removed from all COR employees, including managers.
danielsaenz said:
Yes and no. There are some ways for you to get this back, but I beleive only Tier II CARE can do this. It also depends on a lot of factors, like how long ago you "lost" it, what CARE rep you speak with, how long you've been a customer, how you treat the CARE rep, if your account is in good standing with us, etc.
Don't bother going into COR, it's my understanding that the ability to "recover" the unlimited data has been removed from all COR employees, including managers.
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Well what is the easiest way to get to a Tier II rep.
I called today inquiring about the Inspire and an unlimited data plan and had no luck. I even went as far as asking how much early termination fee was as unlimited data was a must for me to buy the Inspire.
I am starting to think the best option will be to buy an unlocked Telus DHD and just continue to use my $10 Family unlimited plan as I do with my Hero.
You mentioned upgrading from a MediaMax plan.
I'm not sure if mine qualifies or not. I currently own a Samsung Eternity that I got on contract two years ago, and I opted for unlimited data. My AT&T account is calling it "Data Unlimited for non-smartphones." Because this was from two years ago, I think it's a mediamax plan, but the account online doesn't have that in the name. Does that count?
I would be really disappointed both paying more for internet and being capped.
danielsaenz said:
What if I'm not eligible to upgrade but still want the Inspire?[/B]
Well, your best bet is to buy it at full retail price. However, there is something else that is offered called an exception upgrade. ALL of these need to apply to you to be able to have an exception upgrade.
- Last upgrade date must be at least 6 months from today.
- Only one exception upgrade per contract length.
- No balance on the account.
- Can only exception upgrade at COR or CARE.
Thats not true. Just to clear things up, you can exception upgrade at an authorized dealer and kiosk
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dsmkrt said:
You mentioned upgrading from a MediaMax plan.
I'm not sure if mine qualifies or not. I currently own a Samsung Eternity that I got on contract two years ago, and I opted for unlimited data. My AT&T account is calling it "Data Unlimited for non-smartphones." Because this was from two years ago, I think it's a mediamax plan, but the account online doesn't have that in the name. Does that count?
I would be really disappointed both paying more for internet and being capped.
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MediaMax is the old iPhone plans that bundled a messaging bundle with unlimited data for a lower price. What you have is the $10 unlimited data for Quick Messaging/Basic Data.
Evilspawn said:
danielsaenz said:
What if I'm not eligible to upgrade but still want the Inspire?[/B]
Well, your best bet is to buy it at full retail price. However, there is something else that is offered called an exception upgrade. ALL of these need to apply to you to be able to have an exception upgrade.
- Last upgrade date must be at least 6 months from today.
- Only one exception upgrade per contract length.
- No balance on the account.
- Can only exception upgrade at COR or CARE.
Thats not true. Just to clear things up, you can exception upgrade at an authorized dealer and kiosk
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As far as I know, you can't. Either that or they would have to call CARE, which means CARE is handling it not the retailer. At the store I work at we always receive people from Best Buy, Radio Shack, Walmart, Sam's, etc. that were referred by them to us for an exception upgrade.
If you show me proof from an AT&T source, then I will change it. I want this to be the most accurate info as possible, and thank you for your contribution.
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While I am sure that this wont be definitive enough proof for you, I am the manager of an authorized retailer (Agent) store, and we do exception upgrades all the time. It might be dependant on the market in question, and I know for a fact that National Retailers (Big Box Stores) cannot do exception upgrades. We also do not have to go through CARE to process it, we process it directly through POSII
Chris
that $5 a month insurance
how exactly does this work? i upgraded an Inspire. she ended up bulldozin me on $25 a month for 2gb data, that is going to run out before a month does it seems.. will need some behavior modification i see.
she asked me do i want insurance for $5 a month.. i said yes. seems like i've been payin insurance since the cingular 8125, thru the ATT Fuze, and into the Inspire 4g and never brought it in for claim.
now i've got this phone, and its very difficult to hold, has some kinda glass screen that was not present on the last two windows phones.. i can forsee this one takin a smash (and i've been a phone enabled pool jumper before and summer's comin)
so how does it work?
no-questions-asked-i-hit-it-with-a-hammer-on-purpose insurance?
or more like
you-dropped-it-and-it's-in-a-million-pieces-but-we-glued-it-back-together-and-found-out-you-rooted-it-so-yer-SOL?
more specifically:
i am rooted. will this ever affect insurance claim? i mean i'm not going to bring it in claiming software issues obviously.. but what if i pool jump? do i need to rice-and-hairdry just to unroot just to get insurance claim approved?
If you ever need to do a claim and it's a total loss, not a warranty claim (so you're actually paying the deductible), just say the phone was lost. There, problem solved. You dont have to return anything and they send you a new refurb device for what, $150?
wdkingery said:
how exactly does this work? i upgraded an Inspire. she ended up bulldozin me on $25 a month for 2gb data, that is going to run out before a month does it seems.. will need some behavior modification i see.
she asked me do i want insurance for $5 a month.. i said yes. seems like i've been payin insurance since the cingular 8125, thru the ATT Fuze, and into the Inspire 4g and never brought it in for claim.
now i've got this phone, and its very difficult to hold, has some kinda glass screen that was not present on the last two windows phones.. i can forsee this one takin a smash (and i've been a phone enabled pool jumper before and summer's comin)
so how does it work?
no-questions-asked-i-hit-it-with-a-hammer-on-purpose insurance?
or more like
you-dropped-it-and-it's-in-a-million-pieces-but-we-glued-it-back-together-and-found-out-you-rooted-it-so-yer-SOL?
more specifically:
i am rooted. will this ever affect insurance claim? i mean i'm not going to bring it in claiming software issues obviously.. but what if i pool jump? do i need to rice-and-hairdry just to unroot just to get insurance claim approved?
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For starters, you can take your phone out of your pocket before you jump into a pool.
If that doesn't work, you can unroot the phone. It isn't any tougher than rooting, in fact, it's probably easier.
If the phone is in a condition to where they would be able to check for root, then yes, you need to make the effort to get it back in a returnable state, which is totally possible and feasible, if you want a replacement phone.
It's pretty common knowledge that rooting a phone voids your warranty, but only if you present it to them in that state can they know its been rooted.
If the phone explodes into pieces, how are they going to get it back to a state where they'd be able to discover you rooted? It would cost them more money and trouble to go through that bull**** than it would to give you a new damn phone, ya know?
Inspire 4G ¦ XDA Premium
wdkingery said:
how exactly does this work? i upgraded an Inspire. she ended up bulldozin me on $25 a month for 2gb data, that is going to run out before a month does it seems.. will need some behavior modification i see.
she asked me do i want insurance for $5 a month.. i said yes. seems like i've been payin insurance since the cingular 8125, thru the ATT Fuze, and into the Inspire 4g and never brought it in for claim.
now i've got this phone, and its very difficult to hold, has some kinda glass screen that was not present on the last two windows phones.. i can forsee this one takin a smash (and i've been a phone enabled pool jumper before and summer's comin)
so how does it work?
no-questions-asked-i-hit-it-with-a-hammer-on-purpose insurance?
or more like
you-dropped-it-and-it's-in-a-million-pieces-but-we-glued-it-back-together-and-found-out-you-rooted-it-so-yer-SOL?
more specifically:
i am rooted. will this ever affect insurance claim? i mean i'm not going to bring it in claiming software issues obviously.. but what if i pool jump? do i need to rice-and-hairdry just to unroot just to get insurance claim approved?
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Click to collapse
Honestly i wouldn't get the ATT insurance at all its overpriced and the deduct. is over priced... www.squaretrade.com FTW no questions asked including water damage. oh ATT will not fix a Watered phone. so you will be SOL on that. Oh.. in all honestly they legally can't deny your claim if you have a rooted phone.. case in point Jehot vs apple = fcc saying rooting/jailbreaking is legal and services can not be terminated for that
Hi, I'm having issues with my HTC Aria. I believe it to be an issue with the microphone, since whenever I make or receive calls, I'm able to hear the person on the other line but they are unable to hear me. The phone is still within the 1-year warranty period. After contacting the AT&T Warranty Department, they told me that they'd send me a replacement phone and to send my defective phone back. Do I need to worry about unrooting my phone first? I have read conflicting information on different forums. Thanks very much for the clarification.
moka4219 said:
Hi, I'm having issues with my HTC Aria. I believe it to be an issue with the microphone, since whenever I make or receive calls, I'm able to hear the person on the other line but they are unable to hear me. The phone is still within the 1-year warranty period. After contacting the AT&T Warranty Department, they told me that they'd send me a replacement phone and to send my defective phone back. Do I need to worry about unrooting my phone first? I have read conflicting information on different forums. Thanks very much for the clarification.
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Just an fyi this is the inspire 4g section. But anyways. I say its better to be safe then sorry and return your phone back stock. So I would say unroot
moka4219 said:
Hi, I'm having issues with my HTC Aria. I believe it to be an issue with the microphone, since whenever I make or receive calls, I'm able to hear the person on the other line but they are unable to hear me. The phone is still within the 1-year warranty period. After contacting the AT&T Warranty Department, they told me that they'd send me a replacement phone and to send my defective phone back. Do I need to worry about unrooting my phone first? I have read conflicting information on different forums. Thanks very much for the clarification.
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Try the speaker phone. Can people on the other end hear you then?
OK guys this is not an ATT support forum. They have their own site.
Thread closed