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Prophet Freez at startup...

Hello I have a very strange problem with my Prophet...
when I turn it on or do a soft-reset i must touch the display and move with the stylus on the Display all the boot-time when i don´t do this my Prophet freeze at the Splash screen is that Normal ?
I have a xda Neo G4 with the Last Dopod Rom please help me anyone... sorry for my bad english and THANK YOU!!!

Did you make a HR?
Remember, you'll erase all your data. Remove the SD card and Press and hold the camara and common manager buttons at the same time, then put the stylus into the hold close to the USB connection. Still hold the mentioned button, when a dark screen become, it going to said to restore, push the green button you used to answer a call.
Your device become as factory.

cidriver said:
Did you make a HR?
Remember, you'll erase all your data. Remove the SD card and Press and hold the camara and common manager buttons at the same time, then put the stylus into the hold close to the USB connection. Still hold the mentioned button, when a dark screen become, it going to said to restore, push the green button you used to answer a call.
Your device become as factory.
Click to expand...
Click to collapse
i know how goes a hardreset Thank you no i will only know why this happens ?

I have the same problem. I only soft reset while on external power otherwise the system either hangs or I have to tap the screen often to keep it alive. I found no solution.

HELP!!!
Having the same problem here.
After hard or soft reset my prophet freezes on the screen with the spl/ipl info. This happend after I tried to install the AKU3.3.13.ASERG-us rom.
Tried everithing I know (which is not much in this area)
HELP

Try flashing with another ROM. Wm5 or wm6. We are plenty of alternatives.
reSpect

Just resetup ur Rom and other programs.... and make sure when u install any programs need to restart ur device that make restart ... and follow the steps step by step

can somebody help me with this problem

Hello All
I have many problems with my touch pro but this is the biggest one and it is really bugging me ......When somebody calls me the screen doesnt change the phone rings and everything but the phone stays on the today screen and i have to answer without knowing who is calling me .....
This problem heppens in like 40% of my calls so plz if someone have had this problem before and did fix it .....i would really appreciate the help

That's wierd... never had this... sometimes i have lag with the caller id popping up on screen... but eventually it is showing.
Maybe you should try a hard reset?

I've had this a few times too. The buttons flash, the phone rings, but the screen just shows the today screen. It hasn't happened very often..maybe 6 or 7 times, but it is very annoying

This happened to me too...
I found out that it was a app I had installed that was cousing the problem..
(cant remember which one now... maybe S2U2? or a combination of different call apps)
Think I had to install then uninstall S2U2 again for it to work...(or other app)
check what apps you have or had...
try removing them... or installing old one and uninstalling them again..
and dont forget to softreset... (you should try that first, if u haven't done it)
Only apps that have something to do with calls... not gps, picture app and so on...

agree with above... apps will conflict with WM system. To be 100% sure (the long way) I would hard reset everything and install one app per day or 2 days to make sure that ur problem doesnt come back.. if one it comes back, u will know which app is causing this.
but that's just me.

as a comparison then with adool.
I'm running,
SPB Mobile Shell
SPB Backup
schapps advanced config 3.3
Fast Switch skins for SPB MS 3.1
Resco explorer and registry add in
and that's it!!

if i had to guess, i would guess that either Fast Switch skins for SPB MS 3.1 or SPB Mobile Shell is screwing up ur phone.... SPB Mobile Shell when u install it, there is a bug for the HTC that the task manager at the top right cornor disappears and even after u unstall SPB Mobile Shell, its still gone. the only way to get it back is to hard reset.... thats my ecperience for both Touch Pro and Touch Dual... I could be wrong but thats my guess.

Thank you all ....i have tried all of the things you suggested except hard reset just because i dont know how and i still have this annoying problem ....anyway really thank you guys for your help

adool75 said:
Thank you all ....i have tried all of the things you suggested except hard reset just because i dont know how and i still have this annoying problem ....anyway really thank you guys for your help
Click to expand...
Click to collapse
hard reset = volume down button + center select button (center circle) + reset button (using stylus in bottom hole at bottom of phone)
press above all at the same time and wait for screen instructions.

Same issue
It's with S2u2 something in the settings I can't figure it out turned it off but I love it! It's the only way I can see my appointments.

Hard reset doesn't work :S

ok i'm a little scarry right now...
(the microSD is not in the cruise)
I press the GPS button
then the IE button
then I stick in the stylus into the reset...
I wait a second and then
the screen with the "this will erase blabalbal" blinks
i mean, I can't press the green button because the HTC restars it self
some idea?
I'll try to take the battery off for some hours to see what happens
"go to a SAT" is no allowed
Thanks in advance.

Did you try going to Start -> Settings -> System -> Clear Storage?

Sorry I forgot to say that the OS does not start...
it hangs up on the operator screan...
I tried to remove the battery for 4 hours but nothing...
maybe I'm the new owner of a good fashion paperholder XD (I wanna die jeje :s)
miracle!!!!
after a 1000000 tries...
my HTC has reseted.... thanks to all, can close the post but, before a quick Q: cold this happend due to a corrupted boot manager ? I'll reintall it just in case

i have the same problem.
the screen does not react anymore so i want to try a hard reset.
i tryd and tryd but cant get it to hard reset

I had the same problem with the screen having become unresponsive and being unable to perform a hard reset. The unit was 1-week short of the end of the warranty period and I sent it back to HTC for repair. The repair slip that came back with the device stated that it was a loose connector that was responsible and they simply tightenned the connection.
Sounds like you will need to send it in - if not on warranty at least it won't cost too much as no cost for parts.
Good luck.

naitse said:
ok i'm a little scarry right now...
(the microSD is not in the cruise)
I press the GPS button
then the IE button
then I stick in the stylus into the reset...
I wait a second and then
the screen with the "this will erase blabalbal" blinks
i mean, I can't press the green button because the HTC restars it self
some idea?
I'll try to take the battery off for some hours to see what happens
"go to a SAT" is no allowed
Thanks in advance.
Click to expand...
Click to collapse
The procedure is this one ... the only thing you didn't said is that u have to remove the stylus from the reset keeping pressed the two buttons (gps and IE) than stop to press also the buttons and the screen of the hard reset should remain ...
Other I don't know ...
ciao ciao

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,

I would
1 softreset
2 hardreset
3 rma

Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!

Hey masters!
A light would be great here!
Sorry to insist!

orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?

Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!

orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.

Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!

Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance

orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.

Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!

orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro

OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time

You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway

Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!

Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?

Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,

orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.

Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!

What rom did you have? I had a similar problem and just had to rma it.

Help please!!! My hard buttons have stopped working!!

I have no volume up or down hard buttons or start button or back button... call button works if not in home screen and end call and home button works as normal....
i have hard reset 2wice, and ive tried going into settings/personal/buttons to assign them but only send key(hold) is displayed.. no other buttons are in the list ... please help
i have just noticed when im typing an sms the soft arrow buttons arent working either.....

have you tried a hard reset?

yes have hard reset 2 times.... its really eating at me !!!

Did you have tried to flash again a stock rom or a cooked one made by one of our exellent chief ?

no ... only .cab mods nothing major... it happened after i installed a few translator downloads, when it asked to select record button shortcut key maybe???? idk... its all i can really think of.....
ohhh ? you think flashing fresh rom may fix???
dont realy want to if its not going to fix the issue thats all.......
ANYBODY????????

go with reflash or hard reset

ok... done re-flash with latest ship rom from htc.... and hard reset, still nothing has changed, any more ideas guys ?????

Take out the battery for a minute or 2.

keifwoki said:
yes have hard reset 2 times.... its really eating at me !!!
Click to expand...
Click to collapse
How could you hard reset if the hard keys don't work?

hard reset..... settings/security/factory reset
or
settings/all settings/system/clear storage
also removed battery for five mins still no luck..... i miss my buttons :'(

take it back to the store or do a handset exchange with t mobile

took it down to telstra shop this morning... theyve sent it away for repair.... i feel naked without it, it was past the 30 day exchange period but should still be covered by warranty they think, i will try my best to find out the exact resolution to this issue and post it here, in case anybody else comes accross the problem.. thankyou for your help guys !!!
edit- wow lmao just finished posting this and telstra rang for me to go pick up my ** NEW PHONE ** !!!!! WHOOOOOOOOOOOOOOO
now thats fast!!!!

try a new ROM boot