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s200 touchscreen problem. rom issue?

Hi, I've received a damaged qtek s200, which has non-working touchscreen. I can only use the buttons on the bottom of the front side, which is not enough to even unlock it. From the facts I've gathered someone tried to change rom in it and damaged it. On boot it says:
IPL:2.09
SPL:2.09.0000
GSM:02.07.20
OS: 2.9.7.24
I have no experience with pdas. Please help.

alex314 said:
Hi, I've received a damaged qtek s200, which has non-working touchscreen. I can only use the buttons on the bottom of the front side, which is not enough to even unlock it. From the facts I've gathered someone tried to change rom in it and damaged it. On boot it says:
IPL:2.09
SPL:2.09.0000
GSM:02.07.20
OS: 2.9.7.24
I have no experience with pdas. Please help.
Click to expand...
Click to collapse
first try hard reset by pressing camera button+comm manager button and reset the device keep holding the buttons down until you get the following message on the screen: "Press Send to restore factory default." At this point press Send (Green Phone). Warning this will erase all information, contacts etc. However data on the SD card will not be erased.
if the touchscreen is still not working, try to stick a softcard (business card) between the screen and the front panel because sometimes somthing like dust or dirt is puting pressure on the screen, or maybe you droped the phone and the front panel been twisted (even a little bit) and now it is pressing the screen.
if the touchscreen is still not working, try to flash a new rom to the phone by downloading it from here: ftp://ftp.xda-developers.com/Prophet/Shipped_Complete_Updates/
if all the above is not making the touchscreen to work, so probably it is a hardware problem, and you need to send it to repair.

@shayd
hi.. i am trying to make a hard reset on my S200 folowing your instructions (pressing camera button+comm manager button and reset), i have wated 2 or 3 minutes but nothing happened.. i think th battery is not well charged.. is it because of that ? or there's another way to do the hard reset ??
Best Regards.

From the Wiki(link at the top of the page):
To Hard Reset device. Warning this will erase all information, contacts etc. However data on the SD card will not be erased. Hold down camera button, comm manager button and reset the device keep holding the buttons down until you get the following message on the screen: "Press Send to restore factory default." At this point press Send (Green Phone)

hard reset on S200
equinoks said:
@shayd
hi.. i am trying to make a hard reset on my S200 folowing your instructions (pressing camera button+comm manager button and reset), i have wated 2 or 3 minutes but nothing happened.. i think th battery is not well charged.. is it because of that ? or there's another way to do the hard reset ??
Best Regards.
Click to expand...
Click to collapse
Hold down camera button, comm manager button and reset the device. release the reset button but keep holding the camera button and comm manager button down until you get the following message on the screen: "Press Send to restore factory default." At this point press Send (Green Phone)

New User Needing Help!

Hi guys,
I just recently got hold of an HTC Touch Cruise but the O2 XDA Orbit 2 rebranded version.
Ive been installing a few useful apps on this but some of the changes i make are lost after the phone has beeen switched off and then on!
Examples of this are the "hide sim" reg edit and the PCM keyboard as the default.
I am assuming that maybe the O2 version of WM6 on this is locked to prevent making these changes.
First, if anyone can confirm this or if not tell how me how ot get round this problem i would be grateful.
If this is the case then i would like to flash the phone with an "editable" version of WM6, are these what the ROMS people mention on here are?
If i am right about the ROMS could anyone recommend a good ROM, if they are specific to anything, one that is more finger firendly rather than stylus would be about the only thing i can think of to specify.
I realise this is a bit cheeky asking for all this but i have had a brief of the forum but would perhaps jus tlike a few pointers if anyone can spare the time.
Many thanks

Hi,
If you are turning your phone off by holding the power button then when you turn it on again it will reboot to the ROM image and you will lose all of your installed programs and edits. Try turning it "off" with a brief press on the button, you shouldn't lose anything then. At least I don't.
AFIK the standard O2 ROM allows registry edits, however you cannot edit the ROM contents. You can install apps and they should be persistent unless you do a full power down.
As for the question about ROMs, yes they are customised versions of WM6.1.
You MUST run USPL before trying to re-flash your ROM I suggest you read the upgrading forum there is a sticky there about USPL and loads of other threads about upgrading.
Personally I like ASergs and Bepes ROMs better than most. They are stable and have most of the apps I require.
Hope this helps, Good luck
Neil

Thanks so much for your reply and especially the promptness!!!
When i turn my phone off i have been holding the button at the top, i if i just press it shortly then all it does is powers the screen off. To be honest now i can get away without ever powering off since i charge every night.
If my phone freezes etc should i be using the reset button with the stylus to reboot - will this cause me to lose my edits?
Also if i used one of the customised ROMS is it still the same if i turn the phone completley off that i lose any settings?
I will give the upgrade thread now to gain better understanding, thanks again.

Guide
http://forum.xda-developers.com/showthread.php?t=381600

neila said:
Hi,
If you are turning your phone off by holding the power button then when you turn it on again it will reboot to the ROM image and you will lose all of your installed programs and edits. Try turning it "off" with a brief press on the button, you shouldn't lose anything then. At least I don't.
Neil
Click to expand...
Click to collapse
What?
Turning it off will cause a hard reset or what exactly do you mean?

neila said:
Hi,
If you are turning your phone off by holding the power button then when you turn it on again it will reboot to the ROM image and you will lose all of your installed programs and edits. Try turning it "off" with a brief press on the button, you shouldn't lose anything then. At least I don't.
AFIK the standard O2 ROM allows registry edits, however you cannot edit the ROM contents. You can install apps and they should be persistent unless you do a full power down.
Click to expand...
Click to collapse
I'm sorry to inform you that it should not be behaving that way, and if it does, your phone is most probably broken.
If you mean Hard-Resetting, your phone does not hard-reset when pressing and holding the power button. you'll have to do a combination of other buttons and the soft-reset button to accomplish that.

Oops, Sorry about that! I had total brain failure!
Of course turning the device off by holding the power button does not cause a hard reset.
My apologies for any confusion caused.
Cheers
Neil

Ok, on my device (which is actually an O2 Xda orbit 2, if that makes any difference) When i press the powerbutton once shortly it turns off the screen but all things are still running on the phone eg calls will still come in and alarms, sms etc.
If i press and hold the button the phone switches off completley but then when i turn back on after this i find some stuff has not saved how i expect. Installed apps still remain but things like default keyboard and my hide sim reg change revert.

When you hold down the power button at least on the TC, it asks whether you want to power off, presumably yours isn't asking you and just turns off anyway.
When stuff that you expect to be saved but isn't, like the default keyboard. Do you use sip changer or something like that? If I am using PocketCM keyboard for example and reset my device it defaults back to the Cruise/Diamond keyboard and I have to set PocketCM again. If you use something like a SIP Changer it will set it for you.
So that sounds like configuration things and not necessarily strange behavior.

My TP is dead ! How to make to alive ?

After to have launch the file VZW_TP_SSPL-Manual.exe mine TP more it has not been turn on !
It' dead !!!
how to default reset with buttons ?
HELP me !
Sorry for my english:???:

As written here:
http://wiki.xda-developers.com/index.php?pagename=Raphael_For_Beginners#Hardx20.Reset
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset
Pull out the stylus.
With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.

ferus write: ...With the device turned on, press and....
but my device doesn't turn on, like if it were without battery !
bye for now.

Since English is not your primary language, I'm going to assume you do not live in the US. That being said:
You loaded a file designed ONLY for the Verizon Wireless Touch Pro device. The Verizon Wireless Touch Pro is CDMA (no SIM card).

Manino65 said:
My TP is dead ! How to make to alive ?:
Click to expand...
Click to collapse
i am sure Jesus can resurrect it
i beleive you have a brick my friend
CDMA is WAY not GSM

Based on the apparent knowledge (or lack thereof) of the OP...
First, STOP... You don't know what you're doing.
Second, as you've only loaded the Soft SPL have you tried simply removing the battery yet?
If not then do that before you do anything else .
After you have removed the battery count slowly to 15 then replace the battery and see if it come on again.
Return here and report the results.

First, STOP... You don't know what you're doing.thank you
Second, as you've only loaded the Soft SPL have you tried simply removing the battery yet? yes,for 8 hours.
I have made a hard reset, VOLUME DOWN and CENTER buttons, then press the RESET button, without success.

Wow, I'm suprised that SoftSPL would do perm damage to a device as my understanding was that it didn't actually overwrite the SPL but redirected to load from a different memory location (where is was actually written to).
Anyway...
I would say this leaves you with one option, warranty replacement. Call your provider or the reseller where you purchased the device and tell them that you woke up one fine day and it was simply dead.

Hard reset doesn't work :S

ok i'm a little scarry right now...
(the microSD is not in the cruise)
I press the GPS button
then the IE button
then I stick in the stylus into the reset...
I wait a second and then
the screen with the "this will erase blabalbal" blinks
i mean, I can't press the green button because the HTC restars it self
some idea?
I'll try to take the battery off for some hours to see what happens
"go to a SAT" is no allowed
Thanks in advance.

Did you try going to Start -> Settings -> System -> Clear Storage?

Sorry I forgot to say that the OS does not start...
it hangs up on the operator screan...
I tried to remove the battery for 4 hours but nothing...
maybe I'm the new owner of a good fashion paperholder XD (I wanna die jeje :s)
miracle!!!!
after a 1000000 tries...
my HTC has reseted.... thanks to all, can close the post but, before a quick Q: cold this happend due to a corrupted boot manager ? I'll reintall it just in case

i have the same problem.
the screen does not react anymore so i want to try a hard reset.
i tryd and tryd but cant get it to hard reset

I had the same problem with the screen having become unresponsive and being unable to perform a hard reset. The unit was 1-week short of the end of the warranty period and I sent it back to HTC for repair. The repair slip that came back with the device stated that it was a loose connector that was responsible and they simply tightenned the connection.
Sounds like you will need to send it in - if not on warranty at least it won't cost too much as no cost for parts.
Good luck.

naitse said:
ok i'm a little scarry right now...
(the microSD is not in the cruise)
I press the GPS button
then the IE button
then I stick in the stylus into the reset...
I wait a second and then
the screen with the "this will erase blabalbal" blinks
i mean, I can't press the green button because the HTC restars it self
some idea?
I'll try to take the battery off for some hours to see what happens
"go to a SAT" is no allowed
Thanks in advance.
Click to expand...
Click to collapse
The procedure is this one ... the only thing you didn't said is that u have to remove the stylus from the reset keeping pressed the two buttons (gps and IE) than stop to press also the buttons and the screen of the hard reset should remain ...
Other I don't know ...
ciao ciao

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,

I would
1 softreset
2 hardreset
3 rma

Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!

Hey masters!
A light would be great here!
Sorry to insist!

orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?

Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!

orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.

Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!

Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance

orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.

Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!

orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro

OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time

You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway

Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!

Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?

Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,

orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.

Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!

What rom did you have? I had a similar problem and just had to rma it.