My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?
Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??
Have you tried duplicating this again at all? Like with just one pic.
Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"
active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks
Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.
change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!
fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?
XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.
ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!
I tried a version of windows live (& messenger) that I uninstalled later since messenger wouldn't work. But now in my sliding panels, I have the Windows Live email account left over even though the actual email account is not present anymore. I found a new version of WLM that works and it created it's own email account and added it to the sliding panel as well. So now I have 2 WL email accounts showing in the chome panel, 1 called Hotmail and it works fine, 1 called Windows Live which is the left over one.
I've searched the registry and files for some sort of reference to "bad" install of windows live, but can't find nor can I get rid of it from my sliding panels.
Any idea where the sliding panels is getting this email config information?
EDIT: Appears this has something to do with a database as I tried adding a test account calling it Windows Live and I get a prompt stating that the account name already exisits, so the issue is in the OS not chome. Any help would be appreciated...
issue is related to cemail.vol database. Using many posts I found a solution. I could have just deleted the window live stuff from the db but I decided to empty the whole thing to see what would happen. All I had to do is setup my exchange account again and I was good to go.
http://forum.xda-developers.com/showthread.php?t=252325
My employer uses Intellisync to provide access to corporate e-mail on pda's. It took some doing, but it is now running properly on my Fuze. However, Intellisync places the e-mail in an odd folder called "Outlook E-mail." This folder does not show up as an account in Messaging and can't be accessed by the email tab in TF3D. I can only get to my e-mail by using the right arrow to scroll through accounts, opening the Intellisync client or opening the "Show" tree view and selecting the Outlook E-mail folder. Anyone have any ideas on getting WM6.1 to see this as a real account?
Another odd thing about Intellisync is that it won't scroll. That is, within the client program, if a page is longer than the screen, I can't get to the unseen part. I move the slider down, and it just pops back up. I press the down arrow to scroll down and nothing happens other than the down arrow momentarily changing color. I assume this is some weird remnant from the process of porting from Symbian to WM6. Anybody know what is going on?
Hi guys got a question. After searching and finding some ticks on removing Outlook email from my phone I had no luck in doing so. I was trying the Trick for the Kaiser using Rosco reg editor. Anyway I tried it and it seemed to work but when I deleted the folder my Email was disabled. I use Hotmail on my phone and have it setup in my Push emails. In the MAIL screen I have three folders one with a note and pencil(guessing for writing new mail) and 2 note folders one is Outlook(want this deleted) and the other Hotmail(want just this) I want to delete the outlook folder and have just the one with the pencil on it and the Hotmail one. How do I go about doing this?
Nevermind I have found out the problem! Thanks for looking all that was needed to be done was Remove the Active sync connection from my PC to Phone. Just click on you Activesync program(PC), Go to TOOLS and select OPTIONS then just deselect the email. It will say something like Activesync will have to remove all email from you phone just click yes.
I recently updated my ROM with HTC's latest from June I believe (I just got my Fuze last month...2 pennies at Amazon.com, woohoo)...I used Sprite backup to restore my personal data and my old Yahoo account is coming up on the Touchflo emailtab, and under the messaging section for the today screen when Touchflo is off. I can't find the account under the messaging list of accounts to delete it. I tried setting up four different accounts to see if it would bump that one out, but that did not work. In fact all that did was cause Touchflo and the today screen to not display the account names for the other accounts I set up...including the main Yahoo one. It is annoying having two yahoo accounts, same address, listed under both Touchflo and the today screen. Should I just get a different messaging client, I kind of like the one provided with the Fuze, even though I don't use Outlook...It works fine for SMS and my internet based accounts. I'm sure there is a way to get rid of it. Any help is greatly appreciated as I am new to Windows Mobile.