Database Info

activesync support code : 1

My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?

Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??

Have you tried duplicating this again at all? Like with just one pic.

Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"

active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks

Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.

change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!

fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?

XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.

rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.

ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!

Exchange Server email program

I've searched for this particular issue and basically haven't found a solution for the Pocket PC but I know one must be out there. Here's my problem:
I've got two Exchange Server accounts I need to sync on the same device (HTC Fuze, a.k.a. HTC-4600) as well as some POP3 email accounts. However, I specifically do not want to sync the calendar information from either Exchange account. I need a third party program, I'd imagine, to accomplish this.
I've seen where people have said it can't be done but I've been doing this for years on a Treo 650 and Treo 680 using ChatterMail+ application, which does just this. However, that's a Palm OS application and I've moved on to Windows Mobile 6.1. I figure there's got to be something out there similar to ChatterMail (which is only for the Palm OS). With one Exchange Account I've actually got access to the full Outlook integration on the desktop (although I don't want it) and with the other I'm limited to Outlook Web Access anyway.
Does anyone know of any software that can accomplish this on the WM6.1 platform? Any help is appreciated.
By the way, that's two exchange server email accounts (but just the "Inbox" from each - not the calendar, contacts, notes, etc.) on one AT&T Fuze (a.k.a. HTC Raphael 101) while still syncing the calendar, contacts, notes, (Everything but email) with my PC. Anyone got any ideas or am I ignoring some feature of the Fuze?

i believe all you need to do is go into server settings and deselect the calendar sync. also i think from WinMo 5 on we can sync to 2 and up to (i maybe wrong) 4 exchange servers.

Close, but...
flipfone said:
i believe all you need to do is go into server settings and deselect the calendar sync. also i think from WinMo 5 on we can sync to 2 and up to (i maybe wrong) 4 exchange servers.
Click to expand...
Click to collapse
Thanks for the reply, but that's not quite what I'm looking for. I didn't explain it very well in the original post but the two exchange servers only allow the OWA interface; they do not have IMAP4 or anything enabled. That program on the PalmOS, Chattermail++ with the Exchange plug-in, allowed those two accounts to sync the email somehow despite the limitations imposed by those exchange servers.
Also, I have to keep calendar checked because I want it to sync with my desktop Outlook calendar (I run my work OS in a virtual machine, so one of my Exchange Server accounts is in Outlook on a VM, that way I keep my personal and work appointments separate). That Chattermail++ did all this, so I'm really looking for a replacement for that program. I've settled on Flexmail4, and the only drawback to that is there's no exchange plug-in to get me into the OWA like on the PalmOS. But, that may have been a one-of-a-kind thing.

ok you can disable calendar in one server and not the other the settings are separate or all servers. but i know nothing about owa settings and syncro. Sorry i cant help ya except maybe you may wish to run a palm emulator so that you can run chattermail? Just a thought, i personally wouldnt want to run that way.Either way please post your findings im interested.

I've been playing around with the two browsers (Opera and IE) included to access OWA. The Opera browser will remember my login credentials for me, which is very handy, but it has a very strange glitch when loading the OWA pages; most of the time it will chop off the top part of the page if you are at all zoomed in (zooming in is mandatory if you want to actually read your email using Opera). The top of the OWA pages, unfortunately, is where "Reply, Reply All, Forward, Delete, etc." commands are located. You're unable to scroll up to them or zoom out to see them, which pretty much makes OWA unusable in Opera. Using IE to access OWA is better since the entire page is accessible. However, the left-hand frame with the "Inbox, Folders, Options, Logoff, etc." menu takes up over half of the screen even on landscape mode. So you've got to click and drag to expand the actual message area. Also, IE does not remember my login settings for OWA which is a pain.
So that's the state of my findings at present. The PPC program "Chronobis" (http://www.chronobis.com/) has got the right idea on the functionality I'm looking for, except it can sync everything but email! That's the kind of functionality (interaction with OWA) that I need for the exchange server email accounts.

Solution to Birthdays issue

Hey, there appear to be a number of problems with birthdays in Outlook and Pocket PC, which i think i may have found a solution for. There are numerous threads throughout xda looking for solutions so i thought i would put this here, if thats ok, to try and create a major thread with solutions. Please move/delete etc if this is an issue. Firstly ill outline the issues as i see them:
Editing or creating a contact on a WM device and adding their birthday results in no event being added to the calendar. For an event/appointment to be created you need to add the users birthday to a contact in Outlook on a Desktop. (This appears to be on 2003, i havent tested 2007 - someone confirm?)
Syncing contacts through exchange results in the same as above.
There is no way to change the default reminder a new birthday is added for a contact.
I found an app called CustomBirthdays which is a plugin for Outlook on the desktop, which allows you to fully customise the automatic appointments that are made for birthdays when a contact is edited. It can search your contacts and generates the autoevent if you have just synced your contacts from your WM to a new Desktop outlook or exchange session. It also lets you set what the default reminder is for all birthdays etc.
I DO NO HAVE ANY AFFILIATION WITH THIS COMPANY/SOFTWARE. Its just this has been a massive pain in the A** for me in the past, and due to the number of other requests i thought i would share. There is a 30 day trial which lets you do everything. Heres the link:
http://www.outlook-stuff.com/lang-en/products/calendar/231-custombirthdays.html
The reason i want this instead of today plugins for my WM, is because this way it generates an appointment in the WM calendar, and is not a seperate app searching through your contacts to display on today. I also use TF3D, which only shows appointments and not today plugins.
I hope this is useful to some people
Please post any freeware or other solutions you may have.

delete email account

I recently updated my ROM with HTC's latest from June I believe (I just got my Fuze last month...2 pennies at Amazon.com, woohoo)...I used Sprite backup to restore my personal data and my old Yahoo account is coming up on the Touchflo emailtab, and under the messaging section for the today screen when Touchflo is off. I can't find the account under the messaging list of accounts to delete it. I tried setting up four different accounts to see if it would bump that one out, but that did not work. In fact all that did was cause Touchflo and the today screen to not display the account names for the other accounts I set up...including the main Yahoo one. It is annoying having two yahoo accounts, same address, listed under both Touchflo and the today screen. Should I just get a different messaging client, I kind of like the one provided with the Fuze, even though I don't use Outlook...It works fine for SMS and my internet based accounts. I'm sure there is a way to get rid of it. Any help is greatly appreciated as I am new to Windows Mobile.

E-mail app that has FOLDERS??

i moved from windows mobile to android just about a month ago, and to be honest android is substantially better in every way possible, been loving it
now the only thing that has really bothered me is that the default email app from android is a piece of crap... unless you use gmail of course because gmail only has labels and it flushes all your email to a single folder.
i use hotmail and i receive many emails so i do need to use the folders, and i have to have them organized as such in my phone. windows mobile used arcsoft to organize the folders, and it worked great, but i haven't found a similar alternative on android or the market, does anyone know of one?
i even have an iTouch and there is an application in the iOS market that will arrange your emails into folders like they are found in my e-mail...
any help would be greatly appreciated, thanks guys!

Hotmail is POP only. You could have your gmail account fetch your email from hotmail and then use gmail's label system to organize your mail.
If hotmail allows you to set a forward you could get an email account that supports IMap and then you will have folder support.

I had this same problem, it was initially very hard for me to go from WinMo to Android for this reason (also, no spell check? WTF google). There is a mail app out there that supports push Hotmail (like WinMo) somehow. I believe it is called Seven or something along those lines....in beta and not in the Market.
I ended up just forwarding my Hotmail account to my Gmail one and using that. Hard to get used to, but certainly worth it for push support. You can also import all your messages in your hotmail account into your gmail archives (stored under a different label) through the gmail settings. Finally, you can toggle gmail to use your hotmail account as your return address if that's something important to you for whatever reason.
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