Hey there.
Well I uninstalled Microsoft Office, in the hope of upgrading to the latest Office 2010 beta. However my computer's facing issues with office. This weekend I shall be doing a reinstallation of Windows and then get everything back to normal.
A problem has arisen however, relating to my HD2. Since Windows Mobile Device Center was configured to synchronise my contacts, appointments, tasks, etc. The lack of Outlook on my system has caused it to clear out everything, leaving my phone with 0 contacts, 0 appointments.
I thought the way I could restore all these would be to synch with Microsoft MyPhone. So I did so, and well, the sync log has told me it's just removed my contacts and appointments from MyPhone now too.
The MyPhone website is currrently down, so I can't go on to see if there's anything I can do there.
So, my question to you is, how can I get my data back? I presume Outlook would've stored them somewhere.
And how can I prevent this happening in the future?
Thanks,
RJackson.
Edit
MyPhone doesn't delete things, it just archives them. I my data back by going through "Archive" and restoring them. Microsoft MyPhone was down for maintenance when I made this thread, so I was not aware of this.
Can't help with recovering but PIM Backup will help in future, especially if you set it to do a scheduled backup overnight.
Related
My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?
Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??
Have you tried duplicating this again at all? Like with just one pic.
Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"
active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks
Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.
change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!
fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?
XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.
ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!
I was having trouble making outlook work. It just suddenly would not start up. All the typical advice, and a lot of nontypical advice, failed. Reinstalls failed. So, I have to move on and I proceed to sync up with a separate machine.. a laptop.
There are already 2 profiles that the phone is synced with, so it tells me I have to delete one. I delete both. They're just profiles, after all, and they don't actually work any more.
Now, all my contacts are gone. I've got a really bad feeling that I just told my phone to delete all my contacts.
I'm a programmer. If that's indeed what just happened, this is such astoundingly bad design that I'm pretty much ready to write off windows mobile as "crap"--especially given the fact that I did all this BECAUSE outlook randomly decided to stop working (the famous crash upon startup).
Is there anything, no matter how technical, I can do to get these contacts back?
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
hello i'm afaid i'm not much help. but i think i lost all my contacts as well! very very bad. i upgraded to outlook 2003. i deleted my sync settings and created a new relationship. i ran activesync. outlook/activesync deleated all my contacts!! i wanted my contacts to populate outlook...
i'm sick,
tom
malefactor said:
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
Click to expand...
Click to collapse
Reinstall the PIMbackup in your phone and restore the Pim.vol or transfer the pim.vol to a miniSD card and get a card reader and backup to your PC.hope it'll do the trick.Secondly,it's been reported that the outlook 2007 is having sync problems with contacts on wm6,install outlook 2003 and check if it works out.
Good luck
I'm able to restore the prior pim.vol, finally. But all the contacts are still gone. The microsoft user groups (and microsoft employees that post in there) are quite silent about this - I even tried posting there.
Meanwhile, I have tried every version of outlook I can find. Nothing will actually run on my machine. It's only when you experience something like this that you figure out just how amazingly bad Microsoftware is; I spent about 2 hours trying to make Outlook work, doing everything from erasing all profiles and contacts, re-implanting / re-registering DLLs, to invoking it in every kind of safe mode.. complete uninstall + reinstall..
No dice. Outlook crashes upon startup without a single word as to why. I EVEN TRIED debugging it with visual studio. I'm not a wintel programmer, but it looks to me like the software branched to a nonexistent address (opcodes were garbage).
It is pathetic that Outlook can crash for 50 different reasons with the same failure characteristics, and it holds the user in contempt.
I won't use software like that if I can avoid it. I hope the googlephone buries windows mobile.
Hello,
I just bought my HTC and moved all my contact in there. I never synchronized it with my PC.
Recently, I created an outlook account, then i decided to erase it (the only one left). While doing this, the system prompted that it will launch activeSync and requested the synchronization of Contacts/Tasks/Calender. I accepeted because i thought my HTC was not connected to my PC anyway so it will not cause anything. Bad luck for me, it appears that it did erase all my contacts, calender, tasks (sounds like it synchronized it with empty files) !!!!
No i am in trouble because i lost all my contacts without any backup or having done any synch with my laptop !!!
PLEASE CAN ANYONE TELL ME if there is anyway to recover these data from my mobile !!!! Any place where these deleted items could be retrieved from ?Any recovery tool that i could use ???
PS: I have not performed any soft or hard reset of my mobile yet...
Thanks in davance for your help...
I wonder if doing a system restore on your PC to a date prior to deleting that outlook profile will do the trick?
contact
nope, a system restore "will not" do the trick!!
Sorry to hear you lost you contacts! I know how you feel... The best thing I have done was to sync with an exchange server. Now all that important data is there if I run into a problem. So whenever I flash a new ROM our screw everything up, I just connect to the Exchange Server and all is well.
I fortunately get to use the sever at my work so no $$ involved.
I currently have a Palm Treo 800w (running Windows Mobile 6.1 and running on Sprint's network) that I am using with Exchange ActiveSync from SherWeb (which is running Exchange Server 2007). I have it set up to synchronize my email, tasks, calendar, and contacts. However, I've begun to notice a major issue - things are not synchronizing correctly. When I initially set up the Exchange ActiveSync, it seemed to sync everything correctly, but since then I've noticed that data (mostly contents of the notes field in both appointments and contacts) are missing. It seems this occurs when I update a contact or appointment with new data (but it also seems to potentially occur in other situations as well). The data seems to stay correct and current on the Exchange Server (when I access it via OWA or Outlook), but the notes field for that particular contact or appointment becomes blank on the Treo 800w. Further, I've noticed that, in at least one case, it failed to update the appointment subject/title when I made the change in Outlook.
Another thing I've noticed is that the Exchange Activesync doesn't always seem to occur when it should. I created a test appointment in Outlook with a subject, location, and notes, and then when it sync'ed over to my Treo via Exchange activesync, there were no notes at all. I then tried adding notes to the blank notes field in the test appointment on the Treo, and it didn't sync at all. I did a manual sync, but it still said nothing had changed. I then changed the subject/title of the appointment, and no automatic sync occurred once more. I did a manual sync, and this time it changed the subject/title of the appointment in Outlook, and overwrote the appointment notes in Outlook with the appointment notes from the Treo 800w. Finally, I deleted the appointment fromt he Treo, and it still didn't automatically sync this deletion to the Exchange server (and Outlook). I had to manually sync it.
I've made a couple of registry hacks to the device, as well as installing a good deal of 3rd party programs, but I can't necessarily see how any of those would cause this weird issue to occur. The only registry hack I made that might indirectly affect this issue is:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync]
"BodyTruncation"=dword:00005000
(this was a change to allow more data to be saved in the appropriate notes/body fields before being truncated - I was noticing that a lot of my tasks, contacts, and appointments in which I had a lot of data in the notes/body field were being truncated and I was not able to access all of that data - this was intended to allow more data to come over in the sync so I could access it).
Could this be something that's wrong with the Exchange server? or the hosted Exchange provider (SherWeb)? Or is it an issue with my device? Or perhaps a bug?
Obviously, this is a real problem for me, since if the Exchange Activesync doesn't work correctly, the device becomes much less useful. However, I want to try avoiding a hard reset since I've spent a lot of time configuring and setting up the Treo to suit my needs.
Any help, assistance, or advice is greatly appreciated?
P.S. I'm wondering if this could at all be related to the other issue I'm having with my Treo 800w:
the other issue is that when I have an IMAP account (which is pulling its IMAP data from an Exchange 2003 server since I can't set up a second Exchange activesync session on my Treo) set up in the messaging application on my Treo and I specify it should synchronize the sent items folder, and then I send something from my Treo using this account, it briefly appears in the sent items folder after being sent, then disappears, and is no longer anywhere (including on the actual Exchange server itself - I go and check the sent items folder via Outlook and OWA and its gone from there as well) - if I don't synchronize the sent items folder, then the item correctly appears in the Sent Items folder on the Exchange server itself, but I obviously can't access it from my Treo which is what I wanted to be able to do in the first place
More Information Available At: http://discussion.treocentral.com/showthread.php?t=173482
Same Issue
Hello,
i have the same issue with rapahel (NRG ROM).
did u get answers ?
that in advance.
Hey guys,
Intersting problem this, to which i will have to give more thought, but my initial thoughts below.
I do not think it is an exchange issue, it will be more than likely the reg edits you have changed or a 3rd party app, it is bizzare how some non related apps hinder oem software.
I use outlook exchange daily and also have gmail pushed to my phone (imap) so i know that this is probably not the problem. As for your sent items, have you set ur device to save a copy of sent items?
Do you have a good backup software such as sprite backup? In past porblems like this i have done a full backup inc settings & reg etc. Then done a hard reset, set up the email accounts and exchange to ensure that the vital companents work properly.
After that, install an app at a time, syncing regularly and repeat, you know the score.
Did you back up ur reg before making changes? If so, backup your current reg, and then revert back to the original one. This should tell you if its the reg or a 3rd party app.
Let me know how you get on and i will give this some more thought.
Cheers.
I'm screwed, I can't believe this happened. I reformatted my PC. Installed fresh and clean version of Outlook. Installed MS ActiveSync. The very FIRST thing I did was set the ActiveSync options to have the PHONE replace OUTLOOK, thinking this will put all my contacts, calendar appointments, etc back in outlook. For some unexplained reason, that setting was ignored, and when I synced it, it deleted everything from my phone. A years+ worth of information I can't get back. So my question is:
Is there any way to recover all my lost phone numbers, appointments, etc? Or am I really SOL? I'm praying perhaps there's some file recoverable file on the phone or... I don't know. Help!
Did you ever make any backups, like w/ Sprite or SPB or PIMBackup (or myphone or Windows Live)? If not, you're probably SOL. You really need some failsafes; one backup isn't enough for important data.
Sadly no, i didn't, i was stupid enough to think outlook was my backup of the phone, or the phone was a backup of outlook... Stupid programs ended up erasing each other...
Well, maybe try poking around the active sync folder on your pc; i guess it could've backed up your contacts on your phone before it deleted them (c:\program files\microsoft active sync, or something like that).