Database Info

AT&T and Samsungs explanation about failed updates

I just spoke with the Android dept at AT&T who where I spoke to a gentleman named Jeremy Everson. After he informed me that I was the 6th caller he had had in the past 3 hours about the failing updates...he called Samsung on a 3-way conversation with me.
Here's what I found out. If you DO NOT HAVE GPS, EMAIL OR MMS PROBLEMS...THEN THE UPDATE MAY BRICK YOUR PHONE. THIS IS ATT AND SAMSUNGS RESPONSIBILITY AND THEY ARE GOING TO FIX IT.
AT&T IS WORKING DILIGENTLY WITH SAMSUNG AND MR. EVERSON INFORMED ME THAT THEY ARE FRUSTRATED AT THE BLURRY COMMUNICATION WITH SAMSUNG OVER THIS UPDATE.
All in all...there are no answers yet as to why this update isnt working...but we know that it is causing problems.
Basically, what that tells me is stop resetting, odin-ing, unrooting, and reflashing...it is a problem on Samsungs end...not your device.

fiendiish said:
I just spoke with the Android dept at AT&T who where I spoke to a gentleman named Jeremy Everson. After he informed me that I was the 6th caller he had had in the past 3 hours about the failing updates...he called Samsung on a 3-way conversation with me.
Here's what I found out. If you DO NOT HAVE GPS, EMAIL OR MMS PROBLEMS...THEN THE UPDATE MAY BRICK YOUR PHONE. THIS IS ATT AND SAMSUNGS RESPONSIBILITY AND THEY ARE GOING TO FIX IT.
AT&T IS WORKING DILIGENTLY WITH SAMSUNG AND MR. EVERSON INFORMED ME THAT THEY ARE FRUSTRATED AT THE BLURRY COMMUNICATION WITH SAMSUNG OVER THIS UPDATE.
All in all...there are no answers yet as to why this update isnt working...but we know that it is causing problems.
Basically, what that tells me is stop resetting, odin-ing, unrooting, and reflashing...it is a problem on Samsungs end...not your device.
Click to expand...
Click to collapse
That doesn't help those of us with completely bricked phones...

qwertyaas said:
That doesn't help those of us with completely bricked phones...
Click to expand...
Click to collapse
Contact Samsung 1800 726 7864. That's the number I was given by AT&T to call. Or, take your phone to an AT&T store. You did nothing to brick your device. This is their issue.

We have the choice to not do the update, right? I think I read that from another thread somewhere, but I just wanted to double check. I haven't received a notification from AT&T yet about the update, but when I do, I don't think I want to go through with it seeing how there are a lot of issues with the update.

"AT&T does not provide technical support for the Samsung Captivate update and makes no warranties, express, implied or statutory, as to the content within this solution; such content is provided "as is" and with all faults, and your use of the content is at your own risk. "
this is a mess

Oh mannnn...after reading your painful story with AT&T & Samsung...all I want to say to those people is "F*** YOU!!".
WTH have you guys been doing for 2 months???
You have spent 2 months to come up with the phone bricker not the problem fixer???
I really want to switch to Android world but it seems starting with Samsung is one hell bad idea of mine. Maybe I should wait for the phones from other makers.

well... at least they're aware that there is an issue

Well.. if you think about it, as soon as we rooted our units.. there goes AT&T's responsibility.

That's the thing I noticed the most about AT&T, they are pros are shifting to blame to anyone but themselves.
If you're under the 30 day return policy return it ASAP, No hesitation, talk to a manager if necessary.
For those over 30 days hope for the best, make AT&T and Samsung aware of your issue.

I just got off the phone with AT&T they are sending me a new phone. Spent about 45 minutes on the phone doing through all of test they do to try and get the update. The tech I talked to is actually overnighting me a new phone. I had to agree to the terms that there is no physical damage or liquid damage. There is none.
I claimed my GPS failes to aquire a viable signal. Network tower triangulation is not acceptable. I waited passed the 30 days for this update that was promised and I can no longer get.
I have used ODIN in the past and believe something with it is causing the problem. Before I ever used odin I had a backup made of my entire phone with just a root.
Tried to use ODIN and restore my previous ROM with no luck still failing at 50%. I have removed all traces of lagfix, root, roms and still can not get the update to take. I even swapped out the SIM card at the store. All of it failed so the tech had them rush me a new phone.

thehavock18 said:
I just got off the phone with AT&T they are sending me a new phone. Spent about 45 minutes on the phone doing through all of test they do to try and get the update. The tech I talked to is actually overnighting me a new phone. I had to agree to the terms that there is no physical damage or liquid damage. There is none.
I claimed my GPS failes to aquire a viable signal. Network tower triangulation is not acceptable. I waited passed the 30 days for this update that was promised and I can no longer get.
I have used ODIN in the past and believe something with it is causing the problem. Before I ever used odin I had a backup made of my entire phone with just a root.
Tried to use ODIN and restore my previous ROM with no luck still failing at 50%. I have removed all traces of lagfix, root, roms and still can not get the update to take. I even swapped out the SIM card at the store. All of it failed so the tech had them rush me a new phone.
Click to expand...
Click to collapse
Wow, so anyone getting this phone should really just wait for the phones that are pre-installed with this update already.
Sounds like Ill have to wait a few months then.
Thanks for the info.

fiendiish said:
Contact Samsung 1800 726 7864. That's the number I was given by AT&T to call. Or, take your phone to an AT&T store. You did nothing to brick your device. This is their issue.
Click to expand...
Click to collapse
I was within my 30 days so they gave me a new Captivate. Sadly, I haven't had a chance to back up my old phone so everything is gone from there.
For some reason, the AT&T employee said this uses my only 'exchange' in terms of warranty. I didn't even bother to argue as that makes no sense - how is replacing a bricked phone (that was bricked on an AT&T update) 'exchanging' the phone [as in being able to exchange to a different phone].

orlandoxpolice said:
"AT&T does not provide technical support for the Samsung Captivate update and makes no warranties, express, implied or statutory, as to the content within this solution; such content is provided "as is" and with all faults, and your use of the content is at your own risk. "
this is a mess
Click to expand...
Click to collapse
I would think that one could argue successfully to get a new phone regardless, because this update is being pushed to the phone and not voluntarily download (by some), I woke up to a message that the device had fail to connect to the server (thank god) for the update. but if they're updating your phone without your approval then they (whomever is pushing the update) can't absolve themselves of responsibility. unless my not reading the EULA leads to it saying something like, we can do what we want when we want and you can suck it!

fiendiish said:
Here's what I found out. If you DO NOT HAVE GPS, EMAIL OR MMS PROBLEMS...THEN THE UPDATE MAY BRICK YOUR PHONE. THIS IS ATT AND SAMSUNGS RESPONSIBILITY AND THEY ARE GOING TO FIX IT.
Click to expand...
Click to collapse
Not sure if that's true. I have GPS issues (Even outside on a clear night it took more than five minutes for me to get a lock). My phone is bricked.
A new one is on the way. Should be here tomorrow.

[Q] Captivate... Isn't a Captivate Anymore?

After a month and a half of anticipation for FroYo, I was excited to find out a method of updating that wouldn't result in my warranty being voided. However, considering that I live in the US, the update wasn't available for me through Kies yet. So, with some digging around, I found a fairly straight-forward way of installing it anyway; I read it on several different news sites and I think I found it originating on this forum somewhere.
Then I realized that the method of doing this was for the i9000, and I have the Captivate i897. Still wanting to upgrade to FroYo, I quickly Google'd the method for use on other models. It seemed like it would work from what I read. So, I went through the steps; edited a few registry entries, clicked the 'update' button in Kies, and waited. Then, to my amazement, it worked: I saw my phone boot up with a newer splash screen. One minor problem so far: it said it was the i9000. I wasn't worried at this point, since I figured it wouldn't make a difference (and if I thought it would, there wasn't much I could do at this point anyway). But it did make a difference.
I was greeted with the familiar LauncherPro, as well as all of my apps. But, it was very laggy and was in landscape, even if my phone was in portrait. Playing around with rotations revealed problem one: the accelerometer was calibrated differently between the two models, showing a 90 degree difference. The lag was fixed with a Factory Reset in the Settings.
I then decided to browse around in the update. One, I had no more AT&T bloatware, and two, I got the free Samsung Apps, including Asphalt5. But, there were a few unwanted apps, too. For example, there was now an FM Radio app, even if the Captivate doesn't have one. That would be issue #2.
Anyway, considering that this was FroYo, I decided to see how well Flash actually worked by watching a Flash animation I found. It works fairly well, besides a few frame drops. Then, I decide to go back to the homescreen. Pressing 'Home' went back. Pressing 'Back' went back again. That is problem #3: the home button acts as a second back button, leaving me with a menu button, a search button, and two back buttons.
Between these issues, it is inconvenient to use the phone. Seeing this, I was wondering if I could 1.) Downgrade back to 2.1 Eclair (without rooting or anything) or 2.) Install the Captivate i897 variation of the Kies update once it's released in the US with even more Registry hacks. Thanks in advance!
[And sorry if this question has already been posted, but I didn't see it after a bit of searching]

Look for the odin one click in dev section(takes you to stock jf6). If you want to try froyo, cognition (for the captivate) its by designgears(he also did odin) it has a good faq(read it!) and great roms. I know it seems like a pain but go through the whole tread too.
Sent from my SAMSUNG-SGH-I897 using XDA App

This will take you back to a stock captivate if you want
http://forum.xda-developers.com/showthread.php?t=731989
Also there is allot of info on how to run an i9000 rom on the captivate as well as a beta reorient i9000 kernel for froyo in the development forum here
http://forum.xda-developers.com/forumdisplay.php?f=706
but take your time and make sure you know what you are doing with everything you try.

dayv said:
This will take you back to a stock captivate if you want
Also there is allot of info on how to run an i9000 rom on the captivate as well as a beta reorient i9000 kernel for froyo in the development forum here
but take your time and make sure you know what you are doing with everything you try.
Click to expand...
Click to collapse
After about two hours of frustration, ODIN finally gave in and fixed my phone! ^_^ Thanks for your help.

K25125 said:
After a month and a half of anticipation for FroYo, I was excited to find out a method of updating that wouldn't result in my warranty being voided. However, considering that I live in the US, the update wasn't available for me through Kies yet. So, with some digging around, I found a fairly straight-forward way of installing it anyway; I read it on several different news sites and I think I found it originating on this forum somewhere.
Then I realized that the method of doing this was for the i9000, and I have the Captivate i897. Still wanting to upgrade to FroYo, I quickly Google'd the method for use on other models. It seemed like it would work from what I read. So, I went through the steps; edited a few registry entries, clicked the 'update' button in Kies, and waited. Then, to my amazement, it worked: I saw my phone boot up with a newer splash screen. One minor problem so far: it said it was the i9000. I wasn't worried at this point, since I figured it wouldn't make a difference (and if I thought it would, there wasn't much I could do at this point anyway). But it did make a difference.
I was greeted with the familiar LauncherPro, as well as all of my apps. But, it was very laggy and was in landscape, even if my phone was in portrait. Playing around with rotations revealed problem one: the accelerometer was calibrated differently between the two models, showing a 90 degree difference. The lag was fixed with a Factory Reset in the Settings.
I then decided to browse around in the update. One, I had no more AT&T bloatware, and two, I got the free Samsung Apps, including Asphalt5. But, there were a few unwanted apps, too. For example, there was now an FM Radio app, even if the Captivate doesn't have one. That would be issue #2.
Anyway, considering that this was FroYo, I decided to see how well Flash actually worked by watching a Flash animation I found. It works fairly well, besides a few frame drops. Then, I decide to go back to the homescreen. Pressing 'Home' went back. Pressing 'Back' went back again. That is problem #3: the home button acts as a second back button, leaving me with a menu button, a search button, and two back buttons.
Between these issues, it is inconvenient to use the phone. Seeing this, I was wondering if I could 1.) Downgrade back to 2.1 Eclair (without rooting or anything) or 2.) Install the Captivate i897 variation of the Kies update once it's released in the US with even more Registry hacks. Thanks in advance!
[And sorry if this question has already been posted, but I didn't see it after a bit of searching]
Click to expand...
Click to collapse
Not sure why you didn't read the dozens of threads in regards to putting a i9000 rom on the captivate. You could have seen quickly that all the issues you have seen are well documented and most suggest hacks or different kernels to fix your issues.

K25125 said:
After a month and a half of anticipation for FroYo, I was excited to find out a method of updating that wouldn't result in my warranty being voided.
Click to expand...
Click to collapse
I am trying to find out where you heard this And what you are talking about.
Unless the update comes over the air; or Samsung makes an official announcement that says "update your captivate via Kies" or "update your captivate via odin"; then no method you read about will be official or save your warranty.
Any flashing of your phone - that is not directed by Samsung or AT&T will void your warranty. Unless you put it all back undetected.

i still love my cappy

alphadog00 said:
I am trying to find out where you heard this And what you are talking about.
Unless the update comes over the air; or Samsung makes an official announcement that says "update your captivate via Kies" or "update your captivate via odin"; then no method you read about will be official or save your warranty.
Any flashing of your phone - that is not directed by Samsung or AT&T will void your warranty. Unless you put it all back undetected.
Click to expand...
Click to collapse
Samsung had a press release about a Kies update, but only for certain parts of the world at this point. However, there was some Regedit trick that forced it to download the i9000 firmware regardless of location. The firmware didn't work very well, so I used ODIN One-Click, then flashed Cognition instead.
So, my warranty is now dead.

K25125 said:
Samsung had a press release about a Kies update, but only for certain parts of the world at this point. However, there was some Regedit trick that forced it to download the i9000 firmware regardless of location. The firmware didn't work very well, so I used ODIN One-Click, then flashed Cognition instead.
So, my warranty is now dead.
Click to expand...
Click to collapse
just flash back to jf6 or jf7 if you have issues. hopefully the official version will be out before you need to use the warranty. believe me as long as it looks legit at a glance the repair centers dont care if it is an odin flash or official update via ota or kies. they just replace parts, reflash and move on to the next one.

[Q] Anyone experience earpiece issue?

On my skyrocket from AT&T I was having an issue with the battery indicator getting stuck at 100%.
I updated the phone to the latest OTA update, no root or anything on this phone, all completely stock.
After update phone info is as follows:
Model Number: SAMSUNG-SGH-I727
Android Version: 2.3.6
Baseband Version: I727UCLA3
Kernel Version: 2.6.35.11
Build Number: GINGERBREAD.UCLA3
After I did the update the battery indicator has not come back (awesome right?, not so fast.)
Now I have an issue with call quality, my best attempt at describing it is like the ear piece sounds blown out, it kind of has a vibrate when people talk, Its not just one persons phone either, its any call I get/place.
I'm not sure if I should try a factory reset, revert back to 2.3.5?, Go to AT&T for a new one.
If anyone has had this issue and knows how to fix it please post. I apologize ahead of time if this is already posted somewhere, I looked for a few hours on google and couldn't find it anywhere. Also even if you don't know how to fix it, could you please post if your having the same issue so I know I'm not alone and have some ammo if I do have to go to AT&T.

Visit AT&T Store
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.

albeemichael said:
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.
Click to expand...
Click to collapse
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says

Absolutely Right
xcrazydx said:
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says
Click to expand...
Click to collapse
As the title says you absolutely correct. Lady probably didn't have a clue lol.
I called their warranty support line and am going to drive to their wallingford exchange place.
I was talking with my father before I called and figured if I went in and said get a manager, and told him/her if I don't have a new phone in my hand in 10 minutes, your losing a customer in 10 minutes, I bet I would get my phone
Regardless I'm getting a replacement, I did try the factory reset, didn't work. Also tried downgrading the device to 2.3.5 stock, and this also did not work.
Think its hardware, the static is only on the ear piece. Speaker phone, head phones, and bluetooth do not have the issue so I think its a odd coincidence

To anyone that may have been checking on this, it seems I got a rare case, there was actually a hardware problem on my device. Just a coincidence that I noticed it right after an update, I took it to the Customer Service place AT&T has in Wallingford, CT and the lady tried to re-flash the phone (what she said was standard procedure, she HAS to with every issue.) This didn't work so she gave me a new one.
All in all, only bad part of the experience was that it happened at all. New phone is working great.

Glad tohear that you got this taken care of.
Sent from my SAMSUNG-SGH-I727 using xda premium

[Q] verizon galaxy sIII flashed to revol wireless help?

First off i want to thank you guys for all the help i've received for my various phones over the years, usually there is a thead for anything i need but i cant find anything on revol wireless.
I recently flashed my 2 S3's from verizon to revol(which i believe is like cricket?) my phone was rooted stock 4.1.1 vrblk3 my girl's phone was not rooted. my phone was done first, at revol the used houdinisoft to flash, passed first time no problems, make calls have internet and they put a houdinimms app on for picture msg. it didn't seem to work so i removed it but now mms doesn't seem like it wants to work most of the time, but my phone (mostly) works...
After using the service for a few days and seeing coverage was ok we decided to flash her phone went to the store and there was a different person there(big shock, I know)but she didnt really know what she was doing i suspect, anyway she tried and tried and kept getting fail after fail, called tech support after an hour and a half my daughter was restless and hungry and we had other errands to run so we left the phone and came back later. when we got back she said she got it, and just had to do a system update to get the internet working, COOL! well another hour goes bye and she gives up and says i should come back monday when the manager is there... i was just wondering, is there a better way to flash to a different provider? i have ODIN im comfortable flashing roms been doing that for years! i know I need a good PRL list, but short of that im stuck any help would be GREATLY appreciated!

NickleWound said:
First off i want to thank you guys for all the help i've received for my various phones over the years, usually there is a thead for anything i need but i cant find anything on revol wireless.
I recently flashed my 2 S3's from verizon to revol(which i believe is like cricket?) my phone was rooted stock 4.1.1 vrblk3 my girl's phone was not rooted. my phone was done first, at revol the used houdinisoft to flash, passed first time no problems, make calls have internet and they put a houdinimms app on for picture msg. it didn't seem to work so i removed it but now mms doesn't seem like it wants to work most of the time, but my phone (mostly) works...
After using the service for a few days and seeing coverage was ok we decided to flash her phone went to the store and there was a different person there(big shock, I know)but she didnt really know what she was doing i suspect, anyway she tried and tried and kept getting fail after fail, called tech support after an hour and a half my daughter was restless and hungry and we had other errands to run so we left the phone and came back later. when we got back she said she got it, and just had to do a system update to get the internet working, COOL! well another hour goes bye and she gives up and says i should come back monday when the manager is there... i was just wondering, is there a better way to flash to a different provider? i have ODIN im comfortable flashing roms been doing that for years! i know I need a good PRL list, but short of that im stuck any help would be GREATLY appreciated!
Click to expand...
Click to collapse
Start here:
____________________________________________________________________
ALLINONE TORRENT (root and flash):
____________________________________________________________________
UPDATED TOOLKIT v.1.2:
http://z4cellforums.webs.com/apps/f...twork-toolkit-boost-revol-pageplus-ect-?next=
Removed rooting files!
Added:
QPST_2.7.422
Dfs tools 13.9.29.0
Qxdm 3.12.714 (same)
Cdma workshop Demo 3.9
Updated PRLs
OLD TOOL KIT!:
Allinone torrent Download (torrent): NEW ABOVE
Included's:
Root and unrooting file:
Samsung S3 Toolkit
Flashing Software:
QXDM 3.12 Build 714
QPST 2.7 Build 366
CDMA WORKSHOP 2.7 + Demo
DFS 4.3.1.0
Z4cell app (support us)

Guide to updating your H950 (US AT&T variant) to 5.1.1 via OTA

Hi, I just wanted to give everyone some information to updating to 5.1.1 as many of you are probably buying these due to the recent sales. If you don't want to root but wanted the 5.1.1 update through AT&T, here is the guide. You could also try rolling the date method but it did not work for me. I actually bought a bunch of these phones for friends and family, and I've updated five of them to 5.1.1 through AT&T OTA update, and this method is very time efficient
Side note: if you have more than one G Flex2 that you are looking to update, you can update them all using just one sim and swapping them between phones.
Before you begin, do a factory reset under settings if you've already pressed software update and tried rolling the date a few times to get the update. Afterward, do not press software update until you are sure that the AT&T person has pushed the update.
*If you had previously rooted your phone, you must unroot before trying the OTA update, as it will prevent it from installing.
Here are my steps (probably takes around 30 minutes):
1. Register for the gophone plan with the AT&T sim card and put the minimum $10 credit into the plan. For the IMEI, put all zeroes in. This will allow you to select the $2 monthly plan, which you ultimately won't be selecting but instead will select the $1 100mb daily package after your account and sim have been activated.
2. Turn the phone on with your newly activated gophone sim. TURN ON WIFI and keep it on WIFI until your update is downloaded, installed, and finished.
3. Directly call the gophone support line: 800.901.9878, and voice navigate your way to technical support (it's an automated system).
4. When the person picks up on customer service, ask them to put you through to advanced technical support, and if they ask what the call is for, tell them that you were disconnected while talking with an advanced technical support line as this will get you where you need to faster.
5. Ask the person on advanced technical support to push an update to your phone, and tell them that you've tried manually updating through the software update on your phone under settings numerous times. If they insist that they cannot push updates and you have to do it yourself on your phone, tell them that your friend has a G Flex2 with a gophone plan, and he/she was able to get the update pushed with a call to advanced technical support. If you think that the support person is being stubborn and not even attempting to try it, just hang up and try again.
6. Help the support person find the update that you are looking for by telling them the update is called H95011x. DO NOT get the H95011z beforehand, as it will not help you. Ask explicitly for the H95011x update. You can also read some more information from this page, which is the link to the page with the update information (edit: cannot post the link since I'm a newbie... Alternatively, you can find the software info page it if you type H95011x on google and look for the link to the site att.com)
7. Keep asking them to push update from their side, and you will know that they've pushed it when you go to the software update under settings on your phone and it says something different now. Instead of "look for update software" or something similar, it will now say, "continue with software update". When you press it, a notification will appear, saying "communication in progress". Tap on the button a few times to make sure that it keeps saying "communication in progress".
8. When you see "communication in progress", just leave the phone alone for the next hour or two, as the phone is downloading the update file without showing you any sort of progress bar. Keep the phone connected to wifi.
9. Come back and a notification will prompt you to install update and the phone will restart.
Hope this helps! I know that getting the AT&T OTA update can be a pain and I wished that I had some guide to follow when I was first trying to get the update.

I am on 5.0.1 v10d right now and rooted. Do I have to unroot in order for the update to work?

illego said:
I am on 5.0.1 v10d right now and rooted. Do I have to unroot in order for the update to work?
Click to expand...
Click to collapse
I'm not sure, but reading things about going from AT&T 5.1.1 to rooting 5.1.1 PR bricking some phones makes me think that it might be a good idea to unroot.

This is the best guide/advice on how to get 5.1.1 update. Took me 20 min to get the H95011x update and another 15 min on same date to get H95011z.
I wasted about 2 hours trying to get the update OTA by changing dates using my coworker's sim card on Att postpaid plan.
When I read this guide I knew right away the $10 top up will not be waisted. I went ahead and followed it exactly and am so glad I did. The phone is so much better now.
khlavkalash thank you for taking the time, register and putting together this guide! I will also try to contribute by answering further questions in this thread.

Here is the link for the AT&T website detailing the H95011z update. Now if I could just find a rep that is capable of pushing the update to my phone. Grr.

Wish this worked...
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.

mtweisenbarger777 said:
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
Click to expand...
Click to collapse
I've had the same issue as you. I was lucky enough to have my sim associated with an iphone plan from way back in the day. As soon as the tech associated my sim to an android data plan it kicked off the 5.0.1 to 5.1.1 H95011x update. Now trying to get them to push the H95011z update has been an adventure in futility.
I will update you if I find another way.

thepktrckt said:
I've had the same issue as you. I was lucky enough to have my sim associated with an iphone plan from way back in the day. As soon as the tech associated my sim to an android data plan it kicked off the 5.0.1 to 5.1.1 H95011x update. Now trying to get them to push the H95011z update has been an adventure in futility.
I will update you if I find another way.
Click to expand...
Click to collapse
Hmm, I opened a new gophone plan and added 10 bucks of data just so I could do this. Been sitting on my shelf for the better part of two days doing nothing. I hope you get the H95011z update soon. Heck, I'd be thrilled to just get the x update.
Thanks for the info.

mtweisenbarger777 said:
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
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Make sure you talk to advanced technical support and use the first rep that picks up the phone just to get transferred further.
If advaced tech says it comes in batches - tell him "I understand this is normal process, however according to my extensive research there is an issue with this particular phone getting update automatically. My friend had the update pushed by advanced technical support last week. Please ask arround how to do it."
Be polite and they will do it. I called last Saturday. Both reps knew how to do it, both were very courteous and even insisted to stay on the phone until the whole process is completed althogh it was not needed.

Cuant said:
Make sure you talk to advanced technical support and use the first rep that picks up the phone just to get transferred further.
If advaced tech says it comes in batches - tell him "I understand this is normal process, however according to my extensive research there is an issue with this particular phone getting update automatically. My friend had the update pushed by advanced technical support last week. Please ask arround how to do it."
Be polite and they will do it. I called last Saturday. Both reps knew how to do it, both were very courteous and even insisted to stay on the phone until the whole process is completed althogh it was not needed.
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Click to collapse
Hmm perhaps I will give that a try. Honestly, I am okay with waiting for the update but the real issue is how long will I have to wait? A few days is fine but weeks....that isn't worth it. When a get a few more free moments I will try again. Hopefully this time I can get someone to push it out to me. I did get to advanced tech support and the guys were super courteous; they just insisted on me waiting.
Thanks for the help!

I finally got a tech to push the update after convincing him to do a google search for H95011z. Update started and then failed, when it booted the notification was that it failed because root detection was triggered. This is after I used the tool to bring my phone back to stock and downloading a root checker app that showed I do not have it. Sigh, back to square one.

khlavkalash said:
Hi, I just wanted to give everyone some information to updating to 5.1.1 as many of you are probably buying these due to the recent sales. If you don't want to root but wanted the 5.1.1 update through AT&T, here is the guide. You could also try rolling the date method but it did not work for me. I actually bought a bunch of these phones for friends and family, and I've updated five of them to 5.1.1 through AT&T OTA update, and this method is very time efficient
Side note: if you have more than one G Flex2 that you are looking to update, you can update them all using just one sim and swapping them between phones.
Before you begin, do a factory reset under settings if you've already pressed software update and tried rolling the date a few times to get the update. Afterward, do not press software update until you are sure that the AT&T person has pushed the update.
Here are my steps (probably takes around 30 minutes):
1. Register for the gophone plan with the AT&T sim card and put the minimum $10 credit into the plan. For the IMEI, put all zeroes in. This will allow you to select the $2 monthly plan, which you ultimately won't be selecting but instead will select the $1 100mb daily package after your account and sim have been activated.
2. Turn the phone on with your newly activated gophone sim. TURN ON WIFI and keep it on WIFI until your update is downloaded, installed, and finished.
3. Directly call the gophone support line: 800.901.9878, and voice navigate your way to technical support (it's an automated system).
4. When the person picks up on customer service, ask them to put you through to advanced technical support, and if they ask what the call is for, tell them that you were disconnected while talking with an advanced technical support line as this will get you where you need to faster.
5. Ask the person on advanced technical support to push an update to your phone, and tell them that you've tried manually updating through the software update on your phone under settings numerous times. If they insist that they cannot push updates and you have to do it yourself on your phone, tell them that your friend has a G Flex2 with a gophone plan, and he/she was able to get the update pushed with a call to advanced technical support. If you think that the support person is being stubborn and not even attempting to try it, just hang up and try again.
6. Help the support person find the update that you are looking for by telling them the update is called H95011x. DO NOT get the H95011z beforehand, as it will not help you. Ask explicitly for the H95011x update. You can also read some more information from this page, which is the link to the page with the update information (edit: cannot post the link since I'm a newbie... Alternatively, you can find the software info page it if you type H95011x on google and look for the link to the site att.com)
7. Keep asking them to push update from their side, and you will know that they've pushed it when you go to the software update under settings on your phone and it says something different now. Instead of "look for update software" or something similar, it will now say, "continue with software update". When you press it, a notification will appear, saying "communication in progress". Tap on the button a few times to make sure that it keeps saying "communication in progress".
8. When you see "communication in progress", just leave the phone alone for the next hour or two, as the phone is downloading the update file without showing you any sort of progress bar. Keep the phone connected to wifi.
9. Come back and a notification will prompt you to install update and the phone will restart.
Hope this helps! I know that getting the AT&T OTA update can be a pain and I wished that I had some guide to follow when I was first trying to get the update.
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Click to collapse
Please add a note to unroot/not be rooted before starting this process. If the phone is rooted it will not update from the OTA download

Also note that the system restore might not strip all artifacts from rooting.

mtweisenbarger777 said:
Hmm perhaps I will give that a try. Honestly, I am okay with waiting for the update but the real issue is how long will I have to wait? A few days is fine but weeks....that isn't worth it. When a get a few more free moments I will try again. Hopefully this time I can get someone to push it out to me. I did get to advanced tech support and the guys were super courteous; they just insisted on me waiting.
Thanks for the help!
Click to expand...
Click to collapse
FYI I posted this in another thread. It doesn't help you get to 5.1.1 but it might help you go from x variant to z.
Finally got a tech to do the push but the push failed because it detected ROOT even though I had done the system restore along with verified with root checker saying no root installed.
At that point I gave up because my only option was a factory flash. On a whim I decided to run the backup/restore tool with the 11z .img file knowing I had nothing to lose. From what I can tell so far, it worked fine and I'm now running 11z. I ran the stagefright detector and now my device only shows one vulnerability instead of several.
I will now start tearing it apart with root and etc, if it craps out I'll let everyone know.

thepktrckt said:
FYI I posted this in another thread. It doesn't help you get to 5.1.1 but it might help you go from x variant to z.
Finally got a tech to do the push but the push failed because it detected ROOT even though I had done the system restore along with verified with root checker saying no root installed.
At that point I gave up because my only option was a factory flash. On a whim I decided to run the backup/restore tool with the 11z .img file knowing I had nothing to lose. From what I can tell so far, it worked fine and I'm now running 11z. I ran the stagefright detector and now my device only shows one vulnerability instead of several.
I will now start tearing it apart with root and etc, if it craps out I'll let everyone know.
Click to expand...
Click to collapse
I finally decided that waiting for ATT to push out an update that likely wasn't going to come anytime soon wasn't worth it and flashed the H950PR rom. It was super simple, very quick and went through without a hitch. It runs WAY faster than the 5.0.1 rom from ATT and no bloatware....gotta love that. The only thing that doesn't work is the LG Smart World app cause it detects me being in another country (even though I'm in the US) but there is a web interface that works just the same so no big deal. I have fully working LTE and my battery life is superb.
Thanks for all your help and your in depth guide. I (and other I'm sure) very much appreciate your efforts.

Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.

thepktrckt said:
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
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Ah yeah that is a bummer. I've read that people trying to go from the ATT to the PR version have bricked their phone. Oh well, here's hoping for Android 6 soon!!

thepktrckt said:
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
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Click to collapse
So what exactly is better in PR version versus ATT OTA with all ATT bloatware disabled?

Cuant said:
So what exactly is better in PR version versus ATT OTA with all ATT bloatware disabled?
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Click to collapse
Well since I never had the ATT one, I cannot say exactly. But judging from the 5.0.1 that the phone came with, it doesn't get nearly as hot, the battery life is quite a bit better (used to get about 3-4 hours of SOT, now its 5-6), standby battery is CRAZY good, its runs generally faster, plus the update came straight from LG so when they release another update it will come straight from them making it easy to update. The same update method should work. The only thing I truly miss is the Glance from the lock screen. It still works, but it used to have a lit background image; now it doesn't have that. Its just the normal material color background. Nothing huge, just a very very minor cosmetic thing.

mtweisenbarger777 said:
Well since I never had the ATT one, I cannot say exactly. But judging from the 5.0.1 that the phone came with, it doesn't get nearly as hot, the battery life is quite a bit better (used to get about 3-4 hours of SOT, now its 5-6), standby battery is CRAZY good, its runs generally faster, plus the update came straight from LG so when they release another update it will come straight from them making it easy to update. The same update method should work. The only thing I truly miss is the Glance from the lock screen. It still works, but it used to have a lit background image; now it doesn't have that. Its just the normal material color background. Nothing huge, just a very very minor cosmetic thing.
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Click to collapse
ATT OTA 5.1.1 does the same.
On the other note, I do not understand how are you planning to get update directly from LG. My understanding is that you will have to wait for that small PR cell company to release another update and somebody to come up with a way to apply it. I have more faith in ATT, then into a small PR cell company in regard to supporting this phone with future updates