I'm selling my verizon tp2 and need to deactivate it before the buyer buys it tomorrow. So I will do a reformat to factory default using the jucy rom I have and then deactivate it. But how do I deactivate the phone?
Thank you.
What do you necessarily man by "deactivate"?
Is there an active line tied to the phone (as in can you make and receive calls on it)? If yes, then you have to call C.S and either terminate your service or swap to another phone.
If there is no current active line tied to the phone (as in you have another phone which is why you're selling the TP2), then just do a hard reset or install a ROM of your choice.
I will still have the line but no phone for awhile. So I need to deactivate the phone but I guess cs can just take it off my account and me do a hard reset. I was wanting to do this myself the deactivate. Can I or do I have to call in and have them do it?
If you have an old phone from verizon, you can go to verizonwireless.com and log into your account and select your number and hit go. Then somewhere around there it says change device and then you put the number under the battery of the old device into that area and then once your done the tp2 should not be activated and your old phone will be activated. Then just hard reset the tp2 and you should be good to go.
Thanks for the help.
I called vzw and they said they won't deactivate it unless I have another phone to put on the line. How stupid. So I have to buy a phone and pit it on my line before I sell it cus then the buyer can't activate it for him. So crud. I didn't wanna buy a phone right now but to sell mine I guess I have to.
I'm not cancelling my line so that's why it's this way. They won't let me have a line with no phone. So hmm. Dunno what phone to get now.
Why would you pay for a plan without a phone. That sounds kinda silly
Purchase a prepaid (I think Target stores have one for $20) and activate the number to that ESN. Then call VZW back and have them suspend the line until you are ready to use it.
Be aware, YOU may face the ETF if you deactivate the data plan! This is not a 100% guarantee, but they are getting really sticky about people selling smartphones and activating old Razors and stuff on a $9.99 add on line instead.
zcarman said:
Purchase a prepaid (I think Target stores have one for $20) and activate the number to that ESN. Then call VZW back and have them suspend the line until you are ready to use it.
Be aware, YOU may face the ETF if you deactivate the data plan! This is not a 100% guarantee, but they are getting really sticky about people selling smartphones and activating old Razors and stuff on a $9.99 add on line instead.
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Click to collapse
This is NOT true. You will only face the ETF if you cancel the line in question within the contract timeframe. When agreeing to the contract terms, there is no mention of a required data plan, only that you must maintain voice service on that line.
In fact, when activating a newly purchased smartphone, it is only required to accept the terms and conditions, NOT activate the device. Pressing 2 after agreeing to the terms and conditions skips the device activation and thus the adding of a data plan.
buggs1a said:
Thanks for the help.
I called vzw and they said they won't deactivate it unless I have another phone to put on the line. How stupid. So I have to buy a phone and pit it on my line before I sell it cus then the buyer can't activate it for him. So crud. I didn't wanna buy a phone right now but to sell mine I guess I have to.
I'm not cancelling my line so that's why it's this way. They won't let me have a line with no phone. So hmm. Dunno what phone to get now.
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Click to collapse
You dont have an old phone that you had before the TP2?
isdnmatt said:
This is NOT true. You will only face the ETF if you cancel the line in question within the contract timeframe. When agreeing to the contract terms, there is no mention of a required data plan, only that you must maintain voice service on that line.
In fact, when activating a newly purchased smartphone, it is only required to accept the terms and conditions, NOT activate the device. Pressing 2 after agreeing to the terms and conditions skips the device activation and thus the adding of a data plan.
Click to expand...
Click to collapse
As of 11.14.2008, all Verizon Wireless customers purchasing a new PDA/Smartphone or Blackberry device are required to carry a minimum $29.99 data plan on the line as a part of their contract. When you agree to the terms of your contract, this is part of the agreement.
You cannot purchase a 3G smartphone without selecting a data plan online now - nor can you purchase one in-store without one. Check the website as you can no longer complete a purchase of the device without selecting a data plan - also, try activating a used device and you will have the same issue - data plan required! It has been a part of the smartphone contract since November of 2008.
http://gizmodo.com/5074915/verizon-forces-30-minimum-data-plans-on-new-smartphones
http://technologizer.com/2008/11/03/verizon-makes-data-plans-mandatory-on-smartphones/
Also, as far as your second statement, it is also wront. You only have 30 days to activate a new device without contacting Verizon Wireless directly. If you do not activate the device within 30 days, a lock is placed on the ESN and your account is charged the full retail price of the device. I know this for a fact, because I faced it when changing from my BlackBerry Storm to my TP2... I actually received a letter stating that, "if the device is not activated within 30 days, your account will be charged the full retail of the device." Also, when I called to ask about terminating my data plan, and rolling to what was the "Connect" plan with a Rogue, Dare and Razor on my 3 lines, they said that I would still have to carry the PDA as that was part of my contract, or I could pay the termination fee (which was $175 at that time) to terminate that contract and start a new one on that line.
See Post #7
http://www.wirelessforums.org/alt-cellular-verizon/does-verizon-require-
upgrades-activated-purchaser-8278.html
Last month, it leaked that VZW was changing their '3G smartphone and 3G media phone' ETF to $350. Not the normal $175 that was associated with them. So that was my reasoning for saying that the person might be facing $350 ETF - instead of the $175.
Basically, VZW got sick of people trying to do the BOGO's on BlackBerry's, Omnia's and Touch Pro's and then terming the second line and selling the phone. They are cracking down on Smartphone's and data plans and we are the ones that need to watch out for it.
Are you making a distinction between accepting the terms and conditions? and activating the device? I know that you HAVE to have a data plan on Smartphones, but the system doesn't even make you activate the phone as long as you accept the terms and conditions.
If you're saying that you HAVE to activate the device within 30 days, that's not correct. All you have to do is ACCEPT the terms and conditions within 30 days to avoid the full retail cost.
Are you aware of the prompts I'm talking about? The first prompt reads the important parts of the customer agreement, like that if you cancel your line, for advanced devices you may have to pay a ETF of $350. Once you accept that, you can see online that it extends your contract for the selected contract term. The 2nd prompt asks you, would you like to activate your new device now? Option 2 is to activate later.
There is no mention of anything you said here:
http://www.verizonwireless.com/b2c/...GREEMENT&jspName=footer/customerAgreement.jsp
There is a difference between activating the device and accepting the new contract terms.
Thanks for writing guys. The reason I wanted to not have a phone on my line after I sell my tp2 was because there are no good enough phones. I wanted tojust wait till better phones came out. Well vzw said no so I had to buy a phone in order to sell mine deactivated. So after some anger on my part because of their unwillingness to help me with the cost of a new phone they finally gave me the droid for 1 year contract cost thus extending my line 1 year. They said they want me to be happy so they did this. With $100 rebate but I got no rebate. They said they don't do instant rebate on the phone which sounds like bull cus my tp2 they did. Well anyway I was ticked telling the lady I spoke to my opinion on the policy and it's my phone. I should be able to do what I want when I want. I should be able to sell and not have a phone on my line for a bit if j want. I was so mad but nice. So they gave me the 1 year cost.
buggs1a said:
Thanks for the help.
I called vzw and they said they won't deactivate it unless I have another phone to put on the line. How stupid. So I have to buy a phone and pit it on my line before I sell it cus then the buyer can't activate it for him. So crud. I didn't wanna buy a phone right now but to sell mine I guess I have to.
I'm not cancelling my line so that's why it's this way. They won't let me have a line with no phone. So hmm. Dunno what phone to get now.
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Click to collapse
because removing a phone off a line forces it to become deactivated canceling your contractual agreement to carry over voice services for a set amount of time. with no phone to charge any services on then you are breaking the agreement.
and stand to get an ETF fee even a deact for a few seconds ends the contract.
just buy a prepaid and do a device swap
Related
I was told by my cousin that I could cancel my contract with AT&T and not be charged a fee for doing so even though my contract isn't up yet because I am not within their 3G network.......does anyone know if there is any truth to this?
iamcombat said:
I was told by my cousin that I could cancel my contract with AT&T and not be charged a fee for doing so even though my contract isn't up yet because I am not within their 3G network.......does anyone know if there is any truth to this?
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Click to collapse
No truth to this. You will be charged an ETF prorated according to the number of months you have remaining in your contract
It's almost impossible to get out of a contract early with an ETF.
iamcombat said:
I was told by my cousin that I could cancel my contract with AT&T and not be charged a fee for doing so even though my contract isn't up yet because I am not within their 3G network.......does anyone know if there is any truth to this?
Click to expand...
Click to collapse
Your cousin is wrong. AT&T doesn't guarantee 3G coverage. The termination fee applies to you.
There actually is some truth to what you were told. It is perfectly legal to ask AT&T to wave the fee because you are not financially able to pay for it. If they are not willing to work with you, contact the FCC and explain the situation and you will almost be guaranteed to get out of paying it. I wrote some more information about working with your cell companies on issues like this here. (h-t-t-p://forum.xda-developers.com/showthread.php?p=8040586#post8040586) Remove the dashes obviously.
You can get out of your contract if you use tons of roaming minutes and data for a couple of months. Actually they will force you out.
k2snowboards88 said:
You can get out of your contract if you use tons of roaming minutes and data for a couple of months. Actually they will force you out.
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Click to collapse
yeah... dont do this.
Your cousin is only partly right, ATT will let you out of your contract if you move to an area that they do not cover at all. It is not just some where without 3G, it has to be some where that they have no coverage what so ever say like Nome Alaska as an example
ukulele_ninja said:
There actually is some truth to what you were told. It is perfectly legal to ask AT&T to wave the fee because you are not financially able to pay for it. If they are not willing to work with you, contact the FCC and explain the situation and you will almost be guaranteed to get out of paying it. I wrote some more information about working with your cell companies on issues like this here. (h-t-t-p://forum.xda-developers.com/showthread.php?p=8040586#post8040586) Remove the dashes obviously.
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Click to collapse
Yes, It is perfectly legal to ask for anything. you can ask to get out of any contract. You can walk into a bank and ask for $1,000,000 - good luck with that. I have gotten ETF waived when I quit another carrier because they had terrible coverage in my area. It took a letter to the presidents office, and I didn't have a smart phone.
However; if you are trying to get out of AT&T and keep a Smartphone, I see them asking for it back. The high ETF if partially to keep people from getting subsidized smartphones, and then quitting the service. In the past you could do this with the iphone - buy it for $199 subsidized; quit, pay the $175 earl term fee, and sell the phone on eBay for $600.
The FCC is not going to help someone that can't pay a bill for usually and customary fees - they may get involved if you have a $10,000 data bill, but not because you can't afford to pay for what you signed up for.
alphadog00 said:
Yes, It is perfectly legal to ask for anything. you can ask to get out of any contract. You can walk into a bank and ask for $1,000,000 - good luck with that. I have gotten ETF waived when I quit another carrier because they had terrible coverage in my area. It took a letter to the presidents office, and I didn't have a smart phone.
However; if you are trying to get out of AT&T and keep a Smartphone, I see them asking for it back. The high ETF if partially to keep people from getting subsidized smartphones, and then quitting the service. In the past you could do this with the iphone - buy it for $199 subsidized; quit, pay the $175 earl term fee, and sell the phone on eBay for $600.
The FCC is not going to help someone that can't pay a bill for usually and customary fees - they may get involved if you have a $10,000 data bill, but not because you can't afford to pay for what you signed up for.
Click to expand...
Click to collapse
As I said they can HELP and ALMOST guarantee to get you out of paying an ETF. Its not the same as walking into the bank and asking for money, its asking the carrier to waive the fee because you have been a faithful customer and paid your bill on time and are currently in a situation where you cannot afford to pay the termination fee. I know this because I have done this SEVERAL times to switch carriers and if the carrier is not willing to play ball, threaten to call the FCC and they are more willing to play ball. If that doesnt work, file a complaint with the BBB and then the FCC if you need the big guns.
Several years ago I was on Sprint and their service was absolutely garbage. On top of that, the first 9 months of my service they never billed me correctly and frequently charged me for wrong services or overcharged me for things like text messaging, etc. I eventually got fed up with it and called them and told them I wanted to cancel my service and they told me I would be charged $600 ($300 per line on my family account). I argued that the reason for my canceling was their subpar service and customer relations but they wouldnt back down. So I filed a BBB complaint and a week later they called, apologized and agreed to drop the ETF if I returned my phones, which I did. Problem solved.
No you cant cancel your service and expect to keep your new phone (Not normally at least) These tools are out there for consumers to use so use them to your advantage!
The FCC is the final straw and should be used only when the situation is really dire. In the end it NEVER HURTS TO TRY and at the very least Ive seen several times where people have been able to get the fee drastically reduced after involving the BBB or FCC.
I will stress that you need to have a decent case though, dont ask for help just because you want to jump ship with no reason. The OP seems to be having a lot of problems with his device and their service and thats enough reason to try.
Yes, the key to getting out of the contract without paying an ETF is to have a valid reason.
Poor service, incorrect billing, or some other documented recurring negative experience will usually work.
If they still don't see your side, the ETF is generally cheaper then keeping terrible service if you are near the first half of a 2 year contract. Sometimes it may be necessary to pay to quit.
I apologize in advance if this question a bit off-topic but since I just bought the TB, thought I would ask here.
I'm a new Verizon cust. Looking at the estimate first month's bill, I see a $17.93 Total Estimate Verizon Wireless charge, plus the $35 Activation fee, regular, admin charge...the Total Equipment, Surcharges and Other Charges Credits includes Activation fee comes to $54.85.
Question 1: is the $17.93 (part of the $54.85) monthly charge in addition to my voice+data plan and taxes? It was listed as Total Estimated Verizon Wireless Surchages, excluding Regulartory Charge, Admin charge and taxes.
Question 2: does this "$54.85 Total Equipment, Surcharges and Other Charges Credits includes Activation fee" on you gent/ladies' contract as well?
I have the 900 min individual plan $59.99 plus the 29.99 data. My first bill's estimate is $167. That seems a bit crazy...Sorry I'm noob to Verizon and need to confirm.
TIA.
I called Verizon customer service at *611 or whatever it is, pressed 0 to speak to someone. I politely explained that I have had nightmares dealing with Sprint customer service and still have my line open with them. I said I was happy with Verizon so far but wondered if they could waive my activation fee as a nice gesture to convince me to keep the thunderbolt and cancel Sprint. I was put on hold and then he said yes he could do that for me ($35 credit). I asked how much my first bill would be and he said $40 (450 minutes voice) +$30 (unlimited data) +tax/fees should put me around $80/month. I'm using google voice for text so I don't need a texting package. He said the first bill might be a little more since they will add a pro-rated charge for the few days before my billing cycle officially begins. He also mentioned the data is in fact truly unlimited when I asked if there were any overage charges or fees or caps, that I can use "as much or as little as you want." nice.
Sent from my ADR6400L using XDA App
Thanks for the quick response.
I also did call Verizon and she asured me that for the subsequent bill I will only pay around $90+tax/fees to somewhere around $105.
I guess I was just a bit shocked with the Verizon surcharge. I know I have 14 days but so far I like the phone and the speed and prolly want to keep it. Just wanted to see if anyone else has similar estimate on their first bill.
quattr0 said:
Thanks for the quick response.
I also did call Verizon and she asured me that for the subsequent bill I will only pay around $90+tax/fees to somewhere around $105.
I guess I was just a bit shocked with the Verizon surcharge. I know I have 14 days but so far I like the phone and the speed and prolly want to keep it. Just wanted to see if anyone else has similar estimate on their first bill.
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Click to collapse
I'm gonna cheat a little and copy/paste my explanation from another thread.
"... your sales rep should have explained [that Verizon bills for its service, on contract and off, one month in advanced]. Your first bill will be higher than all the others. You'll be prorated for whatever's left before the end of your billing cycle. So if your billing cycle ends on the 15th, and you activate on the 10, your first bill will be 1month+5 days prorated. Billing cycles are randomly assigned by the system and don't necessarily correspond to when you activate. Hope I explained that adequately."
unremarked said:
I'm gonna cheat a little and copy/paste my explanation from another thread.
"... your sales rep should have explained [that Verizon bills for its service, on contract and off, one month in advanced]. Your first bill will be higher than all the others. You'll be prorated for whatever's left before the end of your billing cycle. So if your billing cycle ends on the 15th, and you activate on the 10, your first bill will be 1month+5 days prorated. Billing cycles are randomly assigned by the system and don't necessarily correspond to when you activate. Hope I explained that adequately."
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Click to collapse
Beat me to it! I was going to mention the prorated charges. Btw, my first bill came out to 145. It will be under 100 next month.
unremarked said:
I'm gonna cheat a little and copy/paste my explanation from another thread.
"... your sales rep should have explained [that Verizon bills for its service, on contract and off, one month in advanced]. Your first bill will be higher than all the others. You'll be prorated for whatever's left before the end of your billing cycle. So if your billing cycle ends on the 15th, and you activate on the 10, your first bill will be 1month+5 days prorated. Billing cycles are randomly assigned by the system and don't necessarily correspond to when you activate. Hope I explained that adequately."
Click to expand...
Click to collapse
don't get me wrong and I'm sorry if I wasn't clear...The cut-off date for billing cycle is on the 22nd. I just signed up today so they will charge me 2 days ($4 and change). I have not received any bill yet. I was just looking at the estimate first month bill from the contract.
$54 for activation fee ($35) and Verizon surchage+taxes (the difference of $54-35). Again, my question here is if this is normal for any new Verizon customer as it seems high for just activation fee & Verizon surcharge (this is excluding tax & fees from govt). Just wanted to make sure that I didn't get overcharged as I bought it from dealer (not directly from Verizon).
Thanks again.
quattr0 said:
don't get me wrong and I'm sorry if I wasn't clear...The cut-off date for billing cycle is on the 22nd. I just signed up today so they will charge me 2 days ($4 and change). I have not received any bill yet. I was just looking at the estimate first month bill from the contract.
$58 for activation fee ($35) and Verizon surchage+taxes (the difference of $58-35). Again, my question here is if this is normal for any new Verizon customer as it seems high. Just wanted to make sure that I didn't get overcharged as I bought it from dealer (not directly from Verizon).
Thanks again.
Click to expand...
Click to collapse
Ah, okay, I think I understand.
It's not so much that you're getting overcharged because of shady business practices or anything like that. Whenever you're dealing with an authorized retailer, you need to keep in mind that they are a third party. They are a business who has been authorized to purchase and sell VZW products and services. Note that I say purchase. Those guys buy their gear from VZW and resell them to you. Like any business, their aim is to make a profit. So I would not be surprised to see if they had tacked on a surcharge for themselves.
That being said, I'm looking at my bill and I do see a section marked "Verizon Wireless Surcharges and Other Charges & Credits." I'm not sure if this will work because your first bill might not have actually been generated yet, but if you set up and log onto Verizonwireless.com, you should be able to see a more detailed bill.
I'm a happy new customer. They indeed credit back the activation fee on my 1st bill!!! I guess I worried for nothing lol
I have tmo family plan I can add a line and a phone for 15 bucks - I can get the note 2 for 199 - the term fee is 200 so if I do that i get a note for 400 right?
Yes.
Aww man I thought you were reporting that you found a deal.
I thought the term fee was 300 now?
I'm pretty sure the term fee is by the device you upgrade with, not the device currently on there. If that was the case then EVERYONE would put a dumbphone on their line before terminating it. You are either gonna have to pay out of pocket or just keep paying for the add a line. That's what I am doing with VZW, I added a line when my wife's upgrade was due before they started this nonsense with having to switch to their shared data or whatever so we both got to upgrade. Then put a dumb phone on the third line and it'll be $200 over the course of 2 years. Plus having the spare phone is nice in the case that one of the main lines breaks and you don't have a spare smartphone to temporarily activate on one of your main lines. We use our dumbphone as a "house phone" since we don't see the point of a land line. Just trying to throw ideas out there.
Oh and if you do have VZW having the third line allows you to "upgrade" it every 2 years and get a new device at subsidized prices and keep the unlimited data plan. You just switch the smartphone on the third line to one of the mains. Or switch to a carrier that isn't retarded...
I talked to rep under the guise I was buying for a family member and if they hated having a cell I would eat the cost of the phone and the 200 term fee and they said "that's correct" the only minus would be adding a line reset the time frame of all lines - so my two current lines that are close to 1 year would be reset and I would be waitng the two years from for all of them
glenroebuck said:
I talked to rep under the guise I was buying for a family member and if they hated having a cell I would eat the cost of the phone and the 200 term fee and they said "that's correct" the only minus would be adding a line reset the time frame of all lines - so my two current lines that are close to 1 year would be reset and I would be waitng the two years from for all of them
Click to expand...
Click to collapse
That would just extend your actually plan contract, not all phone contracts. You would still be able to upgrade in a year if that is how long. But last I checked, plan stays the same for lines, except the added one.
Hi guys, believe me I looked around the forum before setting out to ask, but it could take years to read all the threads and posts.
A few months back I bought my son a Galaxy S 3 for Verizon through Amazon wireless.
The phone came, I activated it and it worked fine until the idiot put it in his pocket, went out, got drunk, and came home with some barely visible cracks in the screen which now will not light up.
He went to the Verizon store, but without their insurance, they refused to deal with it. Instead, he ported an upgrade from another one of my 5 lines and buys another phone for $250-.
Now I have the 3 month "old" S 3 with a cracked screen that won't light up, and no SIM card.
What am I supposed to do now with this paper weight??
I was hoping to never have to deal with Verizon again, but now I'm locked in for another two years on two of my five lines and I have this very useless but valuable phone.
Suppose I take it upon myself to repair the screen, is there anyway to use this phone on a different network? or at least with a different carrier?
Perhaps a carrier that isn't looking to skin me alive for whatever I can bare? I know this device works with SIM cards, and I've heard folks claiming that it can be used on GSM networks, so what prevents me from using this phone on a GSM network with another carrier??
Can someone explain in layman's terms what this post will do for me??
Or is there some other direction I need to take??
Thank you!
From Amazon Wireless:
AmazonWireless Terms and Conditions
Instant Discount Policy
When you purchase your device with service from AmazonWireless.com, we automatically pass along an instant discount based on a commission paid to AmazonWireless by your wireless service carrier. The commission depends upon your continued service, and if you do not maintain your service for 181 days from the service activation date, AmazonWireless must return the commission to the carrier. Thus, this discount has been provided to you in good faith based on your agreement to (a) activate a new or extend an existing line of service for the device(s) with the carrier for two years, (b) maintain this line of service in good standing, and (c) not alter the line of service type other than adding an additional line of service to an individual account for at least 181 consecutive days.
The following are some scenarios where we may determine that you have not maintained your service and have not met the requirements listed above:
If your device with the carrier is not activated per Amazon's activation instructions within 14 days
If your service is canceled/disconnected before 181 days and you do not return the device(s) to Amazon
If a new individual or new family account is merged with or replaces a pre-existing account
If you transfer this equipment to another carrier's service or to another line in your family account and deactivate the line that Amazon established for your device
By accepting this Instant Discount Policy, you agree to repay $400 per smart phone or tablet and $200 per other device if you do not maintain your carrier service for 181 consecutive days from the service activation date. You also authorize us to collect that amount using any credit card we have on record for you. Amazon can periodically check your account status with the carrier to confirm your line of service is active and in good standing and thereby confirm you are in compliance with this policy.
The Instant Discount Policy will not be applied if you cancel your order and return the device(s) within our 30-day return period. You must return your device(s) to Amazon within the carrier's 14-day return period in order to avoid the carrier's Early Termination Fees (ETF). If your purchase was an upgrade, your upgrade eligibility will not be reset unless you return your device to Amazon within the carrier's 14-day return period.
Additional Terms
Amazon reserves the right to decide who is eligible to purchase a device from us (e.g., an individual may be deemed ineligible based on identify verification checks) and can limit purchase quantities or refuse to sell to an individual who has been approved by a carrier.
Devices with service purchased from Amazon are for individual use only, and Amazon reserves the right to reject orders from resellers or distributors.
These AmazonWireless Terms and Conditions are in addition to the AmazonWireless site Conditions of Use.
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Let us know if you get hit with a $400 bill from Amazon
The first thing you need to do is, change your Verizon password, so your dumb-ass, irresponsible son, can't stick you with anymore bills.
Let us know if you get hit with a $400 bill from Amazon
Click to expand...
Click to collapse
I would think that since they removed the SIM card from the broken phone and placed it into the new phone, and since he purchased the new phone with an upgrade from a different line, but retained service on the same line, that perhaps VZW is copacetic with that. Service is retained on the original line.
But something needs to happen with this broken phone that I have.
and, you didn't answer any of my questions.
What needs to take place? ...and in what order?
Let me take a stab at this...
Fixing the LCD is probably the first thing that has to happen.
I assume the phone, being a PDA will boot without the SIM card. Yes?
So if it's bootable, and you can see what you're doing, then I guess it's rootable. Yes?
And if it's rooted, then you can unlock it? Yes?
And once its rooted and unlocked, then what?
With which carrier can this phone be used? Rooted and unlocked, why would it even matter?
Thank you, and please.
merciless_alien said:
Hi guys, believe me I looked around the forum before setting out to ask, but it could take years to read all the threads and posts.
A few months back I bought my son a Galaxy S 3 for Verizon through Amazon wireless.
The phone came, I activated it and it worked fine until the idiot put it in his pocket, went out, got drunk, and came home with some barely visible cracks in the screen which now will not light up.
He went to the Verizon store, but without their insurance, they refused to deal with it. Instead, he ported an upgrade from another one of my 5 lines and buys another phone for $250-.
Now I have the 3 month "old" S 3 with a cracked screen that won't light up, and no SIM card.
What am I supposed to do now with this paper weight??
I was hoping to never have to deal with Verizon again, but now I'm locked in for another two years on two of my five lines and I have this very useless but valuable phone.
Suppose I take it upon myself to repair the screen, is there anyway to use this phone on a different network? or at least with a different carrier?
Perhaps a carrier that isn't looking to skin me alive for whatever I can bare? I know this device works with SIM cards, and I've heard folks claiming that it can be used on GSM networks, so what prevents me from using this phone on a GSM network with another carrier??
Can someone explain in layman's terms what this post will do for me??
Or is there some other direction I need to take??
Thank you!
Click to expand...
Click to collapse
The Rooting post will allow you to have more control over your device. You can give apps permission to do thing that android usually restricts them from doing. For example, you can give SetCPU permission to change the minimum and maximum speeds of your processor. You must also root to use the GSM network... Check out this guide: Click Here. I've never used my S3 on another carrier though, so I'm not exactly sure what to do
I bought a brand new Motorola Photon Q at FULL PRICE from Sprint a few weeks ago because I do NOT believe in contracts and remain contract free.
My phone shuts off every time I touch the Lock Screen button on top or when I BEGIN to slide out the QWERTY keyboard. (NO drops, cracks, scratches, water damage, abuse, etc verified by Sprint store)
I have the $11 a month Total Equipment Protection.
First, they can't fix my phone at the Sprint Corporate store.
Then, the want me to wait THREE BUSINESS DAYS for a REFURBED phone because the Sprint Corporate Repair Center does NOT have any in stock.
Lastly, the manager REFUSES to simply give me the ONE new Photon Q LTE they have in stock by telling me "If I give you a new Photon Q for your Total Equipment Protection Claim E-ticket I will be written up and face disciplinary action and/or lose my job."
Why the complete lack of service?
I am paying a HUGE MONTHLY PREMIUM of $11 a month for TEP, and my phone is new and still under the factory warranty.
Sprint is in the business to make monthly fees.
If I don't have a working phone, they can't charge me for monthly service.
If my Comcast cable box died, regardless of who owns it, Comcast would make it right..... even at their cost..... because they want my monthly payment.
I am NOT under contract with Comcast, and I am NOT under contract with Sprint either.
So, why aren't they bending over backwards to get a working phone in my hands ????
Not too long ago, you could walk into any corporate store and walk out with a free refurb with NO insurance and NO $50 fee.
This complete lack of customer service has me wanting to cancel Sprint and simply take my Photon Q LTE to the prepaid side or simply getting a new phone from another prepaid carrier.
This way, I can save money off of the monthly bill and just buy a cheap "backup" phone from Craigslist in case of emergencies so I can be my "own personal warranty and repair department".
PS.
The Sprint corporate store made me wait around for 4 hours.
This was after I IMMEDIATELY displayed, and duplicated 3 times, that my phone was shutting off every time I simply touched the "lock screen" button on top.
Any advice would be appreciated.
I look forward to hearing comments on Sprint's current customer service performance and policies as well.
They pulled the same crap with me when I tried to get my phone replaced. I ended up just saying **** it and replacing the parts myself. Though I am on a contract... But I also do pay for the TEP... I think their (lack of) support is ****. And it's really got me considering switching carriers.
I've been on the phone with Sprint customer service all day.
Been given nothing but a run around.
They have not located me a phone.
They have no idea where it will ship from.
They have no idea when it will ship.
My phone will not power up and I have been missing calls and texts for 2 days.
I keep requesting that they tell a Sprint store to give me a new phone, or even a refurb, and I will drive there to get it.
No one will agree to help me.
WHAT THE HELL IS WRONG WITH SPRINT ??????
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
I know it's a little late now, but the next phone you buy, I would recommend getting from Best Buy, and get their protection plan. I've been told that I can literally walk out the door seconds after buying a phone, "drop" it in the parking lot, walk back in, and get a new phone on-the-spot. The best part is, it costs the same as the TEP (or you can opt to pay in full for about $170 for 2 yrs of protection), and NO $100 insurance claim fee.
I don't mean to sound like a salesman, but I've had to do enough TEP claims to decide that most big business doesn't care anymore about the consumer. Best Buy's plan is the only one I've come across these days where I can leave with a brand new phone within minutes.
arrrghhh said:
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
Click to expand...
Click to collapse
I totally agree on this one.
Sent from my Motorola Photon Q LTE using xda premium
Now that sprint contracts out the TEP insurance stuff to asurion (asurian?) thats the procedure. I broke my Q's screen within a couple months of buying it and I had to go through the same crap were I couldnt get an in-stock phone immediately because if a screen is cracked, you must go through the TEP process, and if your phone isn't the hottest new thing selling, you will likely get a refurb.
I have had a quite a few refurbs in the past through TEP (all because of my own fault), and they have all been good working and good looking units. I broke the phone, so I would have taken almost any working phone. But in your case, I can see why its bothersome.