Related
Hi Everyone,
Ive been on a bit of a mission with T-mobile and have been in touch with the directors office, they are under the impression that nothing has been locked down on the phone in rc7/rc30 that would limit the use of the phone from a development standpoint.
Ive given them a few examples of things that cant be done but they refuse to do anything (other than cancel my contact if i want) as im only one person who is complaining.
I know everyone runnning rc30v1.2 and rc8v.12 is ok atm, but could EVERONE please send a little email of complaint. Just explaining that you are unhappy that they have locked down the phone and denied us root.
cl&[email protected]
They say that if they get more complaints then something will be done
ITS WORTH A SHOT ISNT IT?
PS... If anyone wants to cancel their contract in the uk because of the lack of access, call 01707 315000 and ask to talk to Leah within the Directors team about your G1 problem. I explained that i couldnt get my apps working because i couldnt edit/add files to system directories.
They should offer to cancel it, it worked for me
Yeah, it's worth a shot, although from past experience with T-Mobile this may be akin to trying to extract blood from a stone
I tried doing the same thing after I got my G1 (before anyone figured out the hole in RC29). I found the people over at T-Mobile USA are just as clueless. As soon as you mention the words Android or G1, they instantly transfer you to a different support queue. I tried to explain what root access was and they didn't have a clue what I was talking about.
I found that here in the UK also, these people work in the directors team and so far have not fobbed me off.
They dont claim to be technical but are at least talking to the T-mobile developers about this. They have raised my concerns with the UK G1 manager, i think my case just needs a little more oomph from others complaining.
I've already called HTC, G1 support, and the PDA/Smartphone support ppl. None of them were willing to even try to understand the issue.
T-mobile have just called me and have advised that we should expect a statement about the issue by the end of the week. The issue is now with board members apparently
Maybee they are actuclly starting to understand??
You should have them email. At least that way it leaves a paper trail.
SGTDavePwnage said:
T-mobile have just called me and have advised that we should expect a statement about the issue by the end of the week. The issue is now with board members apparently
Maybee they are actuclly starting to understand??
Click to expand...
Click to collapse
That's very interesting that T-Mobile is even considering the idea of allowing root access, to the point where it would be an executive decision by the board members. Do you have any other information on this aside from your first post? Can anyone else confirm this?
i phoned tmobile uk today and asked why i couldnt get root on my tc5-rc8.
and i had a long talk with the guy and he said he had a email about this issue
and went throught a few things with me on my phone. and then he said he would phone me back tomorrow with someone that new more about the g1 then the tec support staff. and he would be able to give me more answers about it.
qtronix
Cool
Sounds like my insessant *****ing at T-mobile support might have gotten us somewhere?
At least techies are not fobbing people off at the moment.
Could you please concider sending an email to the address i posted, just so they are aware that others are miffed.
******This is a copy of the email i sent to the directors team******
Leah
Many thanks for your call....
As t-mobile dont seem to see/understand the problem I have given the contact details of the director team to a group of developers so that you can hopefully get a few more calls about this. Please believe me that I am not the only person who has these concerns, but when people call tech support about this they are simply fobbed off by people who are not trained/do not understand the issue.
I would like to point out an error with t-mobiles response that they have in no way locked down the phone so that it is detremental for putting developed software onto the phone.
Please see a few examples of how the new RC8 Software limits Developers :-
1. Say I wanted my screen to automatically rotate without wanting to open the keyboard, this is simply a matter of editing offset: 1104724 within /system/framework/framework.odex to 0x0F001246.
I could do this on the old software but not on the new RC8
2. Say i wanted to update the web browser to do the same, this would mean editing the origional browser source code released by Google and putting it on my phone. Again, this was possible with root access on RC7 but has now been made impossible on the new RC8.
3. Say i wanted to make a tethering application that allows me to use my G1 as a modem to my PC (i know this would cost me money on my contract for data transfer) but I might want to do it so that i can connect to my workplace vpn to fix something. This was Doable on RC7, but now is not.
4. The G1 currently has no way of clearing cache for the marketplace, this again was doable on RC7 but not on RC8
5. The G1 has a limited ammount of space to install applications. It would be a good idea if we could install applications to our SD memory Cards, but again we cant do this because of the new software.
The above examples are just some simple things developers are working on that would benefit the phone, but we cant develop them and put them on the phone.
Basically anything that means editing a system file / writing a file to a system directory is now impossible.
Please understand that developers are not trying to take over the world or ruin the phone. We are simply trying to make the phone do what we want / improve the features.
This is how OpenSource works. Everyone has access to the Source code so that it can if neccecary be customised/edited to improve things for everyone.
The new software has made it impossible for programs that interact with the main system files or require extra files to be put in a system folder, to work.
Developers understand why the phone RC7 software was unsafe in the way it ran commands, we understand why you fixed the command running problem, but instead of fixing the issue properly you have just locked down root access?? Why??
If the new software in no way limits what developers can do, then why when you search on the net are so many people “Jailbreaking” their phones to get the access they require.
http://arstechnica.com/news.ars/post/20081105-android-liberation-t-mobile-g1-jailbroken.html
Can i draw your attention to
"In contrast, the G1 has been developed by the Open Handset Alliance project. It's extremely unlikely that this alliance, which is committed to an open platform, will engage in the same kinds of protective shenanigans that Apple has resorted to. The Android philosophy states that "anyone can contribute to Android and influence its direction. That means that anyone can download, build, and run the code needed to create a complete mobile device."
So why jailbreak an already-open device? One big jailbreak advantage is that it allows you to bypass the G1's internal storage. Until now, you were limited by the G1's built-in memory for installing and running programs. With the jailbreak, you can install applications onto a local SD card and run them from the card. Running low on memory? Just swap cards in and out.
Jailbreaking also allows you to use low-level tools that run in the background. Want your G1 to call home and report your location every 20 minutes? A simple Unix process, called a daemon, can handle that for you. You can set daemons up to remind you of appointments, to scan for nearby wireless devices and more. The world of handheld computing doesn't begin or end with graphic interfaces. There's an enormously rich world of possibilities available through command line processes.
Most importantly, jailbreaking gives you complete control of your system from the bottom up. It lets you stop thinking of your phone as a handheld gadget and start using it as a fully-capable Unix platform. "
Please could you explain how T-mobile are of the opinion that they have not limited developers with the above examples in mind.
The G1 is being sold as a Developer friendly OpenSource Phone. How can you claim this is developer friendly when the software severely limits what developers can do?
Are T-mobile saying that the phone was never supposed to allow users this access and that the RC7 root access was a mistake?
Eagerly Awaiting your response..
******
Well written, although I would have DEFINITELY left out the part about tethering the phone.
vr24 said:
Well written, although I would have DEFINITELY left out the part about tethering the phone.
Click to expand...
Click to collapse
I did think about that, but then i reconcidered as we already have tetherbot which works without root.
Suppose we will just have to see if anything comes of it
SGTDavePwnage said:
I did think about that, but then i reconcidered as we already have tetherbot which works without root.
Suppose we will just have to see if anything comes of it
Click to expand...
Click to collapse
you can always call t-mobile and say that after you updated the phone it is now:
constantly feezing, apps are running slow, and at times you can not connect to internet.
also tell them that you tried a factory reset and it did not help (make up a story that you have friend that has a lot of app and his phone runs faster than you phone with no apps installed)
if you have insurance they will send you one for free, you just have to return your old phone,
i believe they are still sending out rc29 for replacements as of now.
friend and cousin tried it and it worked.
might be worth a shot
Just got this in my inbox:
"Thank you for letting us know of your concerns with the 'open source' and 'root access' on your G1 mobile phone. We really do appreciate your comments about this.
We're aware that there are concerns in relation to this and our leadership teams in the UK and the USA are currently reviewing your comments and our position. We plan to provide you and other customers with similar concerns, with a response early next week, which should answer your concerns. I'll be in touch with you then.
Your comments are extremely valuable to us Mr * and I'm grateful for your patience while we look into this. I'd like to thank you personally for your co-operation.
In the mean time I hope you enjoy your weekend.
Kind regards
Leah Young
Directors' Office Co-ordinator
T-Mobile (UK)"
Of course, their answer could be anything from "f*ck off" to "yes, we'd love to embrace the openness of android with both arms, here everyone, have root!" so we'll all have to keep our fingers crossed 'til monday.
Well I just hope they release an update with options that allow us to turn off all background services (myfaves) and unwanted datatraffic (or actuall prevent overriding options when roaming).
How did that dead horse like the beating?
Perhaps a dead horse. Could it be that Tmo has now figured out that with root access, it won't take long for people like the coders at XDA to fully jailbreak the device to the point that voIP will be easy for any user to obtain? Are they just trying to protect their ability to profit off of voice traffic?
rynosaur said:
Perhaps a dead horse. Could it be that Tmo has now figured out that with root access, it won't take long for people like the coders at XDA to fully jailbreak the device to the point that voIP will be easy for any user to obtain? Are they just trying to protect their ability to profit off of voice traffic?
Click to expand...
Click to collapse
Hummm... I think ALL wireless providers are threatened by VOIP but the main reason root access was blocked was due to bad press mainly by tons of articles stating that there is a huge security risk and a flaw was found with Android which could let remote users attack someone's device...blah blah blah and so forth. That pretty much scared T-Mobile and Google which hated to have bad press so close to the G1 just being released and were forced to correct this issue. The only problem with that protection came with closing alot of freedom for the G1 and may happen to alot of more Android-based devices in the future, I'm afraid... Maybe Google will realize that there are other ways to protect mobile hijacking (which is extremely rare anyways) by creating some type of built-in firewall software instead?
rynosaur said:
Perhaps a dead horse. Could it be that Tmo has now figured out that with root access, it won't take long for people like the coders at XDA to fully jailbreak the device to the point that voIP will be easy for any user to obtain? Are they just trying to protect their ability to profit off of voice traffic?
Click to expand...
Click to collapse
Root is not necessary to build a voip app. Fact is, G1 launched with a skype-compatible voip app called iSkoot. Look it up.
SGTDavePwnage said:
Cool
Sounds like my insessant *****ing at T-mobile support might have gotten us somewhere?
At least techies are not fobbing people off at the moment.
Could you please concider sending an email to the address i posted, just so they are aware that others are miffed.
******This is a copy of the email i sent to the directors team******
Click to expand...
Click to collapse
i wont quote the entire email because its big. but you sir are very well spoken, great email!
Who’s Software is “World Clock”?
Hi All,
On 7/13 I posted in the Touchpro II forum informing that there are many cities in the GMT +5 time zones which display the wrong time in the World Clock function. This includes most of the countries which end with a “stan”.
http://forum.xda-developers.com/showthread.php?t=724913
It received zero replies.
I’m OK with this. I am at peace with the fact that I am the only guy with a TP2 (Tilt 2) that cares what time it is in Tashkent, Uzbekistan. (Please feel free to make fun of this if you’d like – fire at will!) But the bottom line for me is that I need the clock to work, I paid a lot of money for the clock to work, and the software is obviously written wrong.
So now my question is this; who’s program is this? Did MS write it as part of the 6.5 OS, or did HTC add the feature. I need to know who to address my complaint to. If it’s MS, will it be screwed-up in WM7 as well?
Thanks,
Dave
Please cool down, nobody is here to make fun of you.
Moved to Q&A might get answers there.
Please try google if you haven't already.
madnish30.
I'm School of Cool Dude!
Dear Madnish30,
I am cool. I’m very cool. Or at least I was – until I received my most recent “help”. My open invitation for members to poke fun at me was both an acknowledgement that I am aware that not a lot of people care what time it is in Tashkent, as well as an attempt at self-deprecating humor. Although I am determined to get my issue resolved this was in no means a rant of any sort. Perhaps it was cultural and you missed my Yankee Sinicism. Regardless, if you perceived it other than how I meant it, then it was obviously a swing and a miss on my part and I will give some thought towards my writing style. I sincerely apologize for my failed attempt at humor.
Although suggesting that I go goggle myself sounded more like scolding (which I suppose is well within your authority as a moderator) than help, I took your suggestion and tried Google in an attempt to learn the proprietor of the World Clock software with no luck.
As for moving my post, I had posted in the software development forum for a couple of reasons: First and foremost, I figured that people who write software for these devices might be intimately familiar with the entity responsible for the World Clock. Secondly, I suspect there are those among us who might be able to instruct me on how to go into the registry and fix this myself. I am not an expert and tinkering with the registry without specific instruction is probably not a good idea for me, but perhaps I will make this the subject of a more specific post. There exist 265 different forums here. Again I apologize for picking the wrong one.
In the mean time, Leslie (who apparently has no job title) from HTC has weighed-in with her help. Here’s what she had to say:
Hello Dave, Thank you for contacting HTC. I understand your frustration. This may be a problem with the world clock which would need to be addressed in a rom update which would have to be requested by AT&T. By changing the system clock it changes all times, if you are spending extended times in these areas, you can turn off the HTC sence and use the base windows operating system. I hope that answered your questions, if you have any other issues or questions please feel free to contact us. HTC Technical Support www.htc.com www.pcddevices.com www.windowsmobile.com
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW31ENA000708.
Sincerely,
Leslie
HTC
Obviously this is not a great deal of help to me, but if I read into Leslie’s response, it is a clue that the World Clock is probably an HTC product.
Madnish30, I openly challenge you Sir. That’s right; I am publicly calling you out. You profess to be here to help, and I need help. If you have a World Clock on your HTC device (any HTC device with any carrier) I need you (and anyone else who feels like helping out please, please, please!) to please do the following:
Go to your World Clock and add the following two cities; Muscat, Oman and Tashkent, Uzbekistan. These two cities should be 1 (one) hour apart with Tashkent being one hour later. If they are not, your World Clock is probably completely absent the GMT+5 time zone.
I would be sincerely grateful to anyone who would take the time to give this a shot and let me know the result. This would be beneficial in that I would gain the knowledge of how wide-spread this issue is. While we’re at it, perhaps we could, in light of the degree of research and amount of helpfulness of Leslie’s response, come up with a title for her. So far I’ve come up with:
Vice Minister of Propaganda
Deflection Department Associate
Assistant to the Elimination of Complaints Department
Assistant to the Regional Manager (Only funny to those who follow the U.S. sitcom “The Office”)
Moderator
With respect and gratitude,
Dave
XATAGuy said:
Dear Madnish30,
I am cool. I’m very cool. Or at least I was – until I received my most recent “help”. My open invitation for members to poke fun at me was both an acknowledgement that I am aware that not a lot of people care what time it is in Tashkent, as well as an attempt at self-deprecating humor. Although I am determined to get my issue resolved this was in no means a rant of any sort. Perhaps it was cultural and you missed my Yankee Sinicism. Regardless, if you perceived it other than how I meant it, then it was obviously a swing and a miss on my part and I will give some thought towards my writing style. I sincerely apologize for my failed attempt at humor.
Although suggesting that I go goggle myself sounded more like scolding (which I suppose is well within your authority as a moderator) than help, I took your suggestion and tried Google in an attempt to learn the proprietor of the World Clock software with no luck.
As for moving my post, I had posted in the software development forum for a couple of reasons: First and foremost, I figured that people who write software for these devices might be intimately familiar with the entity responsible for the World Clock. Secondly, I suspect there are those among us who might be able to instruct me on how to go into the registry and fix this myself. I am not an expert and tinkering with the registry without specific instruction is probably not a good idea for me, but perhaps I will make this the subject of a more specific post. There exist 265 different forums here. Again I apologize for picking the wrong one.
In the mean time, Leslie (who apparently has no job title) from HTC has weighed-in with her help. Here’s what she had to say:
Hello Dave, Thank you for contacting HTC. I understand your frustration. This may be a problem with the world clock which would need to be addressed in a rom update which would have to be requested by AT&T. By changing the system clock it changes all times, if you are spending extended times in these areas, you can turn off the HTC sence and use the base windows operating system. I hope that answered your questions, if you have any other issues or questions please feel free to contact us. HTC Technical Support www.htc.com www.pcddevices.com www.windowsmobile.com
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW31ENA000708.
Sincerely,
Leslie
HTC
Obviously this is not a great deal of help to me, but if I read into Leslie’s response, it is a clue that the World Clock is probably an HTC product.
Madnish30, I openly challenge you Sir. That’s right; I am publicly calling you out. You profess to be here to help, and I need help. If you have a World Clock on your HTC device (any HTC device with any carrier) I need you (and anyone else who feels like helping out please, please, please!) to please do the following:
Go to your World Clock and add the following two cities; Muscat, Oman and Tashkent, Uzbekistan. These two cities should be 1 (one) hour apart with Tashkent being one hour later. If they are not, your World Clock is probably completely absent the GMT+5 time zone.
I would be sincerely grateful to anyone who would take the time to give this a shot and let me know the result. This would be beneficial in that I would gain the knowledge of how wide-spread this issue is. While we’re at it, perhaps we could, in light of the degree of research and amount of helpfulness of Leslie’s response, come up with a title for her. So far I’ve come up with:
Vice Minister of Propaganda
Deflection Department Associate
Assistant to the Elimination of Complaints Department
Assistant to the Regional Manager (Only funny to those who follow the U.S. sitcom “The Office”)
Moderator
With respect and gratitude,
Dave
Click to expand...
Click to collapse
Dave,
Indeed the way your wrote did not convey your message very clearly and wasn't humorous to me at all. I suggest that you do not use your "yankee-cinisim" here at XDA; since people like me may not get it. Though i accept your apology. ( Sarcasm is wasted when used over text. ).
Regarding my suggestion to you, regarding the use of google ( wonder why you typed goggle ? ); i don't find it anything like a scolding? It was meant to help you solve your problem.
Now you had posted in the Windows D&H General forum ( not the software development forum ) and that the rules clearly state is meant for
The Development & Hacking Section is open for users to post there contributions (application/themes/software) to the XDA Community, and is open only for this reason. Any post which does not do this, makes searching for a specific application or theme impossible.
Click to expand...
Click to collapse
not general question & answers; no matter how important the question may be.
Regarding you questioning my intentions of helping users here at XDA, i do not need to prove it to you and do not appreciate the comment you made.
We moderators are here to help run the Forum smoothly on voluntary initiatives, so if we did not intend to help other members why would we be here at all ?.
I suggest you do not question the intentions or functioning of a MOD.
Dave, seriously there is no need to use phrases like " i openly challenge you/ I am publicly calling you out. " it falls under the category of flaming here, and flaming is against the Rules.
Now, just to help you i can confirm that in my world clock the time differnce between Muscat, Oman & Tashkent, Uzbekistan is 2 Hours ( Tashkent being ahead ) not 1 hour as it should be ( i checked google for the real times ).
If you are talking about the clock which is found on Sense interface/ Titanium interface it is certainly developed/written by HTC ( with customizations done by carriers ), Micrsoft respectively. And you possibly can not find that information on the internet.
If you are talking about some 3rd party clock; nobody can really help you.
I again repeat myself cool-down, get rid of your frustration and then post again.
Consider this a warning.
madnish30.
Dear Madish30,
You have been extremely helpful and I sincerely appreciate your selfless effort on my behalf. This makes a huge difference as you have been the first to verify that this anomaly is not confined to my Tilt 2, my service carrier, or even any particular variant of the TouchPro2. I believe through forums like this I will soon learn the scope of this issue. For this reason, and with information gained here, I intend to again appeal to HTC for a simple fix. Other cities affected include:
Dushanbe, Tajikistan
Bishkek, Kyrgyzstan
Chardzhou, Turkmenistan
Islamabad & Karachi, Pakistan
There are probably many others, but these are the ones I checked in a search to get the correct time displayed on my device while in Tashkent. This is very annoying and difficult to work around as I’ve found that the time on the today screen does not automatically adjust in most of the countries I travel to outside of the U.S. even if the network is 3G. I usually have to select the city as the default manually from the world time menu. This is not a big deal, but when I selected Tashkent, I discovered that the time was wrong. No problem I thought, I’ll just select another city of similar longitude. I can’t find any cities in the database with a correct GMT+5 local time. I can change the time of any selected city, but this changes the displayed time of ALL cities.
Additionally, assuming that someone is going to have to write a fix for this issue anyhow, it is slightly annoying that the most important time zone that I use, GMT or Zulu Time, is not available as a selectable city. Many industries (to include the entirety of the aviation industry) use this as a base or reference time for everything. Call it Greenwich Mean Time (GMT), Coordinated Universal Time (CUT), or Zulu – it makes no difference. Every other world time program, to include the clock in the bottom right of your Windows computer, contains this as a selectable option.
As you are probably aware, when one contacts customer service their fix for everything is always to reinstall the rom. This is a lot of work, and obviously will not affect this issue.
Sincere Thanks,
Dave
Developers at XDA.
I’m sure many of you have heard of the Occupy Wall Street movement. Over the past week I’ve become involved and have determined that there is a need that could most efficiently be met through technology and since I know little of developing I’m looking for some assistance.
Here is the problem:
Protesters are not allowed to communicate with a PA system. This means that when we try to organize we need to scream everything out to each other and pass the message along. As you can image, in the game of telephone things get distorted and misunderstood. We need some way to relay messages to anyone who needs it quickly.
Solution:
I believe that an app would be the best way to facilitate this. While there could be updates online, that’s slow and requires people who want to post something online to go to the blog. It also means that we would have to constantly check. It also means that someone would have to type long messages in through a touch screen. Not efficient.
My Idea is for the app comes from seeing the app Coco voice for the iphone. It’s a service where you can speak into your phone and like a text message it sends that vocal message to said recipient. Now if you took that same kind of recording idea, and instead of sending it directly to a phone number, uploaded it to a main server and people subscribed to that specific “group” (or what have you) would receive a push notification about a new message. Then everyone would be able to get important information about what’s happening, what we’re doing. And especially where to avoid clashes with police. A text element for quick messages would also be great.
What’s in it for you:
1) You’d be helping a movement that hopefully you believe in.
2) The use of this application could go far beyond just this movement. It’s sort of vocal tweeting phone to phone. Subscribe to a group and be informed. People could record a cut of a song and send it directly or just say hello to all your loved ones at once while on vacation. This is a legitimate idea that has widespread application.
3) This will quickly become one of the more downloaded apps. There were 15-20,000 people at the NYC protest last night. The protests are also sprouting up in over 10 different cities across the US. Then there will be people that just want to know what happening. An immediate wide audience to launch the application and gain publicity.
4) You will get mad props
Is there anyone out there who is willing to put in some time in helping to develop an application to help facilitate communication among protesters? This would have to be a free app at least until the protests are over. Preferably it would be both iOs and android compatible. Please let me know so we can talk through some ideas, specifics, timelines, and what not.
Also let me know if you think this is possible or not. Or if you have any other good ideas. Let’s get this moving.
ps - let's try to keep this from getting political. We do not need to argue about the protest here. If you are interested great help out, if not then just move on to the next thread. Thanks in advance.
LoL. Really? What are you end goals? What do you want changed? Who makes the rules?
Russ T. Nail said:
ps - let's try to keep this from getting political. We do not need to argue about the protest here. If you are interested great help out, if not then just move on to the next thread. Thanks in advance.
Click to expand...
Click to collapse
jcbofkc said:
LoL. Really? What are you end goals? What do you want changed? Who makes the rules?
Click to expand...
Click to collapse
Did you miss that part?
Russ T. Nail said:
Developers at XDA.
I’m sure many of you have heard of the Occupy Wall Street movement. Over the past week I’ve become involved and have determined that there is a need that could most efficiently be met through technology and since I know little of developing I’m looking for some assistance.
Here is the problem:
Protesters are not allowed to communicate with a PA system. This means that when we try to organize we need to scream everything out to each other and pass the message along. As you can image, in the game of telephone things get distorted and misunderstood. We need some way to relay messages to anyone who needs it quickly.
Solution:
I believe that an app would be the best way to facilitate this. While there could be updates online, that’s slow and requires people who want to post something online to go to the blog. It also means that we would have to constantly check. It also means that someone would have to type long messages in through a touch screen. Not efficient.
My Idea is for the app comes from seeing the app Coco voice for the iphone. It’s a service where you can speak into your phone and like a text message it sends that vocal message to said recipient. Now if you took that same kind of recording idea, and instead of sending it directly to a phone number, uploaded it to a main server and people subscribed to that specific “group” (or what have you) would receive a push notification about a new message. Then everyone would be able to get important information about what’s happening, what we’re doing. And especially where to avoid clashes with police. A text element for quick messages would also be great.
What’s in it for you:
1) You’d be helping a movement that hopefully you believe in.
2) The use of this application could go far beyond just this movement. It’s sort of vocal tweeting phone to phone. Subscribe to a group and be informed. People could record a cut of a song and send it directly or just say hello to all your loved ones at once while on vacation. This is a legitimate idea that has widespread application.
3) This will quickly become one of the more downloaded apps. There were 15-20,000 people at the NYC protest last night. The protests are also sprouting up in over 10 different cities across the US. Then there will be people that just want to know what happening. An immediate wide audience to launch the application and gain publicity.
4) You will get mad props
Is there anyone out there who is willing to put in some time in helping to develop an application to help facilitate communication among protesters? This would have to be a free app at least until the protests are over. Preferably it would be both iOs and android compatible. Please let me know so we can talk through some ideas, specifics, timelines, and what not.
Also let me know if you think this is possible or not. Or if you have any other good ideas. Let’s get this moving.
ps - let's try to keep this from getting political. We do not need to argue about the protest here. If you are interested great help out, if not then just move on to the next thread. Thanks in advance.
Click to expand...
Click to collapse
What about a tweeter like app? But instead of status updates in text they are mp3s or wav files
Sent from my Sensation 4g using XDA App
mohsinkhan47 said:
What about a tweeter like app? But instead of status updates in text they are mp3s or wav files
Sent from my Sensation 4g using XDA App
Click to expand...
Click to collapse
I think that would work as well. Definitely open to suggestions that might make this easier for developers. Ant interest?
jcbofkc said:
LoL. Really? What are you end goals? What do you want changed? Who makes the rules?
Click to expand...
Click to collapse
I would love to talk to you about this, but this is not the right place for that discussion. Pm me if you actually have interest, I have real answers. I just know this forum was not made for this purpose so I won't do it here.
It would be very honorable for some Devs to spend a little bit of time on this. I could see this app on headlines. Would be a good way for some Dev to get exposure too.
Sent from my SGH-T959 using xda premium
Questions or Problems Should Not Be Posted in the Development Forum
Please Post in the Correct Forums
Moving to Q&A
You guys are on fark....
www.fark.com/comments/6626162
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:
I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.
HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:
email or the message box is very important. But it's also important to reply to their questions promptly.
Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
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Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.
If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.
Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?
I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.
Thank you for a list!
So thanks to the facebook algorithm change I thought my push notifications were broken and spend a day troubleshooting. Below is the official statement from Facebook. I've worked out the more you actively use facebook the more notifications you receive weird right almost makes me want to abandon facebook entirely I MEAN SERIOUSLY . The same thing happened on my iphone 4s WHY JUST WHY .
Of course, the goal is to keep you engaged and on the platform. To decide which types of updates would best achieve that, Facebook uses different data points. Besides just looking at what’s available and who you are as a person, that also means
examining the content itself. Here, it looks at things like:
Average time spent on content
Time of the posting
Was the link shared by another person over messenger?
Number of replies, comments, and likes
Overall post engagement
Publisher/brand post shared by a friend
Type of posting
How informative the post is