Database Info

Sprint Touch Pro 2

I have seen several posts on xda and ppcgeeks about the tp2 hitting sprint on the 25th, and its mostly brushed off as more rumor hype... which I understand with Sprint. I had a Curve forever, waiting for the Tour, and gave up for the Touch Pro. (Good decision, I laughed at the Tours browser when I saw it.)
Anyhow, a Sprint rep (ya ya I know) on the phone tried very discreetly to tell me that in two weeks would be a great time to go looking for the TP2. I just played stupid and said Tmobile had a newer version of my phone and I wanted to know if Sprint got it. They said no announcement, I said well I'm gonna go ahead and get the Tmobile one then, and the guy repeatedly said not to "do anything just yet" and to " call back intwo weeks and I'ld have better luck. I said forget that, does that mean they'll know a date then or what? And he said no no, no date, just CALL BACK. He said they will do major advertising too though, which isn't really what TP had, and with the pre getting mentioned every time you push a key on customer service, thats suspect. Anyway, just passing word.
I'm about to burn the sprint store down if they don't tell me something soon.
My TP is looking its age, and I hate how fat it is, and I want a bigger screen.
Is anyone else majorly dissappointed its not WM7 ready, and doesnt have a 3.5 jack on it though? Figure that new HD will.

trevorwhopkins said:
I have seen several posts on xda and ppcgeeks about the tp2 hitting sprint on the 25th, and its mostly brushed off as more rumor hype... which I understand with Sprint. I had a Curve forever, waiting for the Tour, and gave up for the Touch Pro. (Good decision, I laughed at the Tours browser when I saw it.)
Anyhow, a Sprint rep (ya ya I know) on the phone tried very discreetly to tell me that in two weeks would be a great time to go looking for the TP2. I just played stupid and said Tmobile had a newer version of my phone and I wanted to know if Sprint got it. They said no announcement, I said well I'm gonna go ahead and get the Tmobile one then, and the guy repeatedly said not to "do anything just yet" and to " call back intwo weeks and I'ld have better luck. I said forget that, does that mean they'll know a date then or what? And he said no no, no date, just CALL BACK. He said they will do major advertising too though, which isn't really what TP had, and with the pre getting mentioned every time you push a key on customer service, thats suspect. Anyway, just passing word.
I'm about to burn the sprint store down if they don't tell me something soon.
My TP is looking its age, and I hate how fat it is, and I want a bigger screen.
Is anyone else majorly dissappointed its not WM7 ready, and doesnt have a 3.5 jack on it though? Figure that new HD will.
Click to expand...
Click to collapse
The general consensus is that the TPII won't be available in the US until later in the fall. I suspect that The big Sprint news is that they will announce " officially " that the TPII will be available later on this fall.

i may be wrong, but i think i remember tmo stating theirselves it was to deny the g consensus.

Confirmed: HTC selling/giving away stock Nexus One accessories (Android sleeve?)

I don't know if this is true or not, but I read a post on HoFo today that said HTC is now equipped to sell original accessories for the Nexus One including the original Android sleeve that ships with the phone.
If you want to give it a shot, the number to HTC's accessory sales department is 1-888-716-3594. I tried calling them today, but they were already closed. I'd call again tomorrow, but I work during their same business hours. For those interested please post if you find out whether or not we can order replacement sleeves instead of haggling with other XDA members for each others.

I called to price out a replacement battery and they took my info and said they would either email or call me with pricing information and could take my order at that point.

What are the chances they're selling the mythical car dock?
(I'm kidding, I assume we'd have heard about it from Google if it was ready).

Please Share
I would love to hear the prices, if anyone gets any information at all, please share

Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.

j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
Click to expand...
Click to collapse
If that is the case, I might try and get a second one just as a backup

j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
Click to expand...
Click to collapse
I wonder how would they feel about sending me one to Finland
Oh, and hey, a tip: if a company gives something for free just to be nice, don't exploit it or they'll stop

Lahdekorpi said:
I would love to hear the prices, if anyone gets any information at all, please share
Click to expand...
Click to collapse
10 dollars I just bought one from htc

oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.

maktucali said:
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.
Click to expand...
Click to collapse
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...

royn said:
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
Click to expand...
Click to collapse
His earbuds were BROKEN and they wouldn't replace them knowing he did it so he didn't have much of a choice but to tell them it was a factory defect...It's one thing if you truly broke them and it your just getting them to get them..

Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.

like i said i did not go for the sleeve. i have my sleeve my earphone on the other hand broke. so i was gonna BUY a pair but the rep said they DONT sell them IDK why but if it was defective they will send out a pair.
i like the stock headphones. mine broke and i was looking to buy a pair.
how the hell did i abuse htc? coz i lied? i didnt mind paying for headphones but this is the only option to get the stock headphones. call htc and try to buy one they will tell you what they told me. they dont sell them right now. and there is no way of buying one. its not my fault if they are too slow with providing accessories for sale.
i was just sharing my experience with costumer support. and if you got the wrong ideas then you got problems buddy.

uansari1 said:
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
Click to expand...
Click to collapse
THANK YOU!!!!!!!!!

maktucali said:
THANK YOU!!!!!!!!!
Click to expand...
Click to collapse
... and this is coming from, you guessed it, the guy that sent back a free N1.

yes i know! whats new? whats going on?!

If you guys are trying to get free stuff out of HTC, please don't. They are in some hard times right now.

Called HTC a week ago asking if they were selling any factory oem batteries & sleeves yet... they took my IMEI number and said they'd get back to me...
Never heard from them but 5 days later a brand new factory oem battery and sleeve was sitting in my mailbox!
+1 for HTC customer service!

HTC is pretty cool, just called cause my sister wanted a sleeve for her phone. Asked if they were selling, the rep asked if I had lost it, told him nope. They still sent it out for free.
+1 HTC

just called up, said if i lost mine he could send a new one, told him i did, hes sending a new one.....he said if i needed to purchase another to call customer care, also asked about battery he said buy from google.com/phone

Giving away my HTC Fuze

First off I hope this is in the correct section, I figured it was an appropriate place as any. I lurked around the Touch Pro section for a while (in fact xda-developers was the reason I purchased the Fuze in the first place) and have had a great time playing around with custom ROMS and apps for the device.
I went back to an old Nokia device a while ago because I wasn't really using data at all, but now I'm moving to Sprint to get the Evo 4G and this Fuze is still laying around, unused.
It's in great condition, almost perfect I would say, and I'll throw in the charger and whatnot if you would like.
I'd like to give it to someone from this community who needs or can make use of it. Just post a quick reason why you would like it and within a couple days I'll decide who to send it to.
Thanks for making my first experience with an HTC WinMo device so fun!

Well I would like to have your phone, since my TP has an awful ghosting on the screen which makes the screen really hard to read sometimes, but if there are other people that can make better use of it (like ROM developers) they of course have a better reason for getting it than me ^,^
I wouldn't mind to pay you the shipping costs of course, so that your expenses are covered. I'd give my current TP to my girlfriend, she has a crappy Sony Ericsson phone now

Thats a very generous offer. I do not intend of keeping my Fuze much longer personally as I am growing annoyed with microsoft. But i have yet to find any android based phone i like (Aside from the Droid, but i despise Verizon).
Unfortunately, my Fuze has a defective touch screen. My original Fuze never had working wifi, which was then replaced under insurance with a refurbished phone. This phone is great and all, except for the loose keyboard and faulty touch screen.
When i draw a line across the screen with my stylus in notepad, you can see the line curve and go under or above the dead zone, very freaky and annoying. Most likey if you are willing to give it to me, mine would be given to my soon-to-be fiance as she is leaving her host family (au pair) and will have no phone.
Regards
- Mike
(seriously though, i'm sure there are much more deserving people of this sweet phone, but if you are interested, i will pay for shipping and handling)
UPDATE - Ok, Captain Throwback needs it more - my vote is to give it to him ha ha.

Hello!
I don't know if you know me, but I'm Captain_Throwback, a Mod here, and also a Raphael chef. I've been having issues with my Fuze of late, and fortunately, since I have insurance on my device, I was able (just yesterday) to get a Tilt 2 as a replacement for my device. Unfortunately, that means I can longer produce Raphael ROMs for my loyal ROM users, and I'd really hate to stop doing that - it's been quite a process getting my Kitchen together (3 times now), and putting together ROMs that are stable and to my liking. The insurance company claims "right of salvage" on any replaced devices, so unless I want to pay full retail for the Tilt 2, I have to return my Fuze to them. So, it was suggested that I post in this thread for a shot at having another Fuze, so that I can continue cooking for this great community, and update my ROM which is over a month old, at this point.
I have a few dollars in my Paypal account, so I wouldn't mind covering shipping costs, and throwing a few extra dollars in there for it as well, since I understand the device isn't free. But I'm sure (as the above poster noted) there's someone who needs it more than me.
I'm sorry to hear that you never got the full potential out of your Fuze (perhaps you should've flashed my ROM on it ), but I'm sure someone here will give it a good home, and make sure that it gets used well. Happy choosing!

I always want to have htc touch pro but its too expensive to me on my country But i have Blue Angel Decision is yours....
Sorry for my English...

Over the weekend my touch screen just completely stopped working and i have not idea why, i contacted at&t for insurance replacement but they arent helping me at all, since i bought it from newegg with a service plan through at&t theres some confusion about the insurance and i think i got really screwed. long story short they wont help me unless i renew my 2 year agreement and newegg cant do anything either. im inclinded to fix it myself but im pretty broke with other expenses so im completely phoneless until i can figure something out. ive already flashed back to the stock rom and checked the cable to the lcd and that seems to be whats wrong but to get a new cable id have to order it from hong kong and that seems like the least desirable option, going 4 weeks with no phone would be terrible for me. ive got other stuff on my plate but i dont want this to turn into a total sob story, if theres any way i can get some help i would be ecstatic. id throw whatever money ive got towards it as well

Hello,
Giving away a touch pro? How kind =]. Well I am searching another Touch Pro, I want to give it as a present. the Touch Pro's here are barely available, Since they are outstores already. I would really like to give my friend a touch pro for her birthday, I guess that would be so cool for her =]. Also this could be a good present since I have a crush on her :$. Im a big fan of the Touch Pro, and I really convinced people around me that they should get one too. They really like the device. I could make a "fake" message that my Touch Pro just broke, but no. I am just being honost, I hope you will give the Touch Pro to whoever deserves it.
Good luck,
Armazia

Armazia said:
Hello,
Giving away a touch pro? How kind =]. Well I am searching another Touch Pro, I want to give it as a present. the Touch Pro's here are barely available, Since they are outstores already. I would really like to give my friend a touch pro for her birthday, I guess that would be so cool for her =]. Also this could be a good present since I have a crush on her :$. Im a big fan of the Touch Pro, and I really convinced people around me that they should get one too. They really like the device. I could make a "fake" message that my Touch Pro just broke, but no. I am just being honost, I hope you will give the Touch Pro to whoever deserves it.
Good luck,
Armazia
Click to expand...
Click to collapse
sorry man but im not a butthole, im pretty screwed right now, i can upload a video with a time stamp of me trying to calibrate the phone because thats as far as i can get since i flashed it back to stock trying to fix it.

euralnolat said:
Over the weekend my touch screen just completely stopped working and i have not idea why, i contacted at&t for insurance replacement but they arent helping me at all, since i bought it from newegg with a service plan through at&t theres some confusion about the insurance and i think i got really screwed. long story short they wont help me unless i renew my 2 year agreement and newegg cant do anything either. im inclinded to fix it myself but im pretty broke with other expenses so im completely phoneless until i can figure something out. ive already flashed back to the stock rom and checked the cable to the lcd and that seems to be whats wrong but to get a new cable id have to order it from hong kong and that seems like the least desirable option, going 4 weeks with no phone would be terrible for me. ive got other stuff on my plate but i dont want this to turn into a total sob story, if theres any way i can get some help i would be ecstatic. id throw whatever money ive got towards it as well
Click to expand...
Click to collapse
euralnolat said:
sorry man but im not a butthole, im pretty screwed right now, i can upload a video with a time stamp of me trying to calibrate the phone because thats as far as i can get since i flashed it.
Click to expand...
Click to collapse
I am not saying that its you, It just looks stupid that almost everyone posting here is saying that his own is broken..

Armazia said:
I am not saying that its you, It just looks stupid that almost everyone posting here is saying that his own is broken..
Click to expand...
Click to collapse
Hmm but then again why would anyone with a perfectly working phone reply to this thread? It's quite obvious that only people with malfunctioning phones will reply xD
If it ain't broken, there's no need to fix it ^^

atticus182 said:
Hmm but then again why would anyone with a perfectly working phone reply to this thread? It's quite obvious that only people with malfunctioning phones will reply xD
If it ain't broken, there's no need to fix it ^^
Click to expand...
Click to collapse
Thats right.. But some say its suddenly , But yea, its your thread

i'd like to make a suggestion.
while Captin_Throwback is hard to ignore on this (rom maker and all) i would like to suggest donating your fuze to the hard workers developing android on our devices. i'm sure they would like to have another for when nand testing starts and whatnot.
just a thought.

hamagc said:
i'd like to make a suggestion.
while Captin_Throwback is hard to ignore on this (rom maker and all) i would like to suggest donating your fuze to the hard workers developing android on our devices. i'm sure they would like to have another for when nand testing starts and whatnot.
just a thought.
Click to expand...
Click to collapse
Good One, you can treat my response as non-existent, because either the Captain or the XDAndroid Team could make far better use out of it than me ^^

my phone isn't broken, so send it to me!
Mine isn't broken, it just sucks. You should send it to me. I can sell it and my phone on ebay and have enough money to get a phone that doesn't suck.

Well thanks for all the interest, I think I'm going to send it to Captain Throwback.

Decision made ... thread closed.

[Q] I just broke my triumph's screen!

I know I messed up by not getting the 5 dollar insurance. I sure am pissed of at myself now. To make matters worse I purchased my triumph on Ebay. lol. Does any cellphone repair store deal with these phones already, I might have to check sometime this week But is there any website where maybe I can purchase a gorilla glass screen replacement. I would gladly take on the repair challenge myself. Thanks everyone! Hopefully someone can help and I would greatly appreciate it!
(Edit) A nice VM chick allowed me to get it insured, surprisingly I still had time. If anyone wants to ill open it up for sure when I receive my new one.... for science!!!

Not to rub salt in the wound but I seen a bigger screen and figured I'd be the first one to break it so I got the insurance. I got mine from Best Buy. Might be a dumb question but will VM warranty it?

I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.

Hey, do us a favor - take a photo of the broken screen and post it here!

JWhipple said:
Hey, do us a favor - take a photo of the broken screen and post it here!
Click to expand...
Click to collapse
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.

OUCH!~!!!!!!! Sorry man

jjuanml22 said:
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.
Click to expand...
Click to collapse
mod edit: Watch the language please. If you haven't got anything nice to say, don't say anything at all.

I thought I read somewhere that VM warrants their phones for a year, no matter where you buy them. I could be wrong, and it could be for manufacturer's defects only. I'll look for the link when I get home.
Sent from my MOTWX435KT using Tapatalk

From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.

llorn said:
From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.
Click to expand...
Click to collapse
Yeah...there it is. The worst that can happen is they laugh at you...but what have you got to lose at this point? Maybe they can at least ship you a heavily discounted one...you never know.

Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well

alex324us said:
Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well
Click to expand...
Click to collapse
I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)

jjuanml22 said:
(Edit) A nice VM chick allowed me to get it insured, I'll just claim my phone was lost (To an epic accident lol).
Click to expand...
Click to collapse
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?

jjuanml22 said:
I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.
Click to expand...
Click to collapse
Not true. I bricked my optimus v. So iread into the wack tech deal and it covers power surges. So i threw it into the microwave for ten seconds...150 off my new triumph! (The plans for two years btw)
Sent from my MOTWX435KT using XDA App

JWhipple said:
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?
Click to expand...
Click to collapse
I just started paying for this phone this month, she said I still had another week left actually, Had I waited more she said she would not have been able to help me.

jjuanml22 said:
I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)
Click to expand...
Click to collapse
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa

llorn said:
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa
Click to expand...
Click to collapse
I knew about the deductible beforehand though. Thanks the link really helped.
I love the xda community!

[Q] Has anyone had this problem before?

You know.. I'm sick and tired of these loops I'm put through, I'm transferred to the wrong company by AT&T where I had been at least talking to an English fluent speaking woman, who understood everything that I said... yet she transfers me to Premier when I said I placed my claim through Asurion....
Anyways... has anyone ever had a package confirmed to be delivered by FedEx yet there is no package?
I am having this problem now... I have had several mail packages sent to my house and had not had any of them stolen... is it possible that this is the first one? Which happens to be my 200$ replacement phone?
I am just at a loss guys, I am getting no help and I can't just lose $200 I mean, it is possible but please God help me I am a poor man. I'm still in College, I don't have the money or a job to easily get a phone like this...
I sent my brand new phone in with a cracked screen for a possible refurb (new outer skin same old board inside) without a problem... I get my first replacement here no problem for $109, next is bumped to $199 ok... I'll deal with that I really like this phone...
Well no phone... and I am expecting a $250 some dollar bill from AT&T next month
Great... Merry Christmas
I called FedEx to confirm that they had in fact delivered the phone but I wasn't there to receive the follow up conversation, I was using my mothers phone... she didn't say much she said "Sorry Call AT&T" I don't know what that means... I just can't get my mind off this...
What are my options, do they insure packages... or did I just lose $200?

Most likely, you got screwed. AT&T is more likely to assume that you actually have the device, but are claiming to not have it to make money off of it.
Most you can do is cancel your service from AT&T, and the least is try and try and try to talk to someone at AT&T to get a new phone.

Like you said, you pretty much wasted $200...

I think you really lost..

Hey Guys! Great news...
I finally got to Asurion, it took about 4 different people to transfer me to a resolutions department...
They are sending out another one, long as it is in the same condition as the previous one that they had sent, I am happy. by previous I mean the first one that I had actually received.
I told them to terminate the other phone so the bastards can't use it. I only wish I could have done the same to my original second Infuse stolen on Campus.
Looks like I didn't lose $200.00 bucks, for a poor man this a great day