Database Info

Issues with Windows Live Messenger

I have just installed a nice TNT 5.0 on my Qtek (Cingular 8125 like but called Qtek 9100 on Colombia).
I´m having an extrange issue regarding the GPRS-Edge internet connection of Windows Live Messenger, and I´m not sure if this could be because our cellphone provider, because of the newer 2.69.11 Radio I´m using or because of any other reason.
Actually the GPRS-Edge connection (It says Edge so it must be edge) it´s working like a charm on Internet Explorer or Opera. But when I try to conect to a Windows or Microsoft related website via Internet Explorer or Opera, the connection can´t be established (say http://mobile.live.com). This happens also when trying to connect to Windows Live Messenger using GPRS or Edge. It does not connect at all.
It´s almost like my cellphone provider has some exceptions on their gprs connection that makes connecting to a Windows or Microsoft server almost impossible.
Nevertheless, there is a walkthrough that curiously worked out and got me really pissed off as it happened a few times before I definetly could find out what was I doing that got everything working...
If I connect to the internet via Wi-Fi (By the way i´m not sure i must press the wi fi button twice on the command manager in order to get it up and running), I can do both things: log into Windows Live Messenger and use the full featured messenger client (send files, pictures, see avatars, send voice, etc) and log into any microsoft website (say http://mobile.live.com).
Til here, everything goes to the cellphone provider.
Here comes the weird thing:
If I turn off the Wireless network after login into messenger, the software automatically looks up for the lost connection and re-connects to the web using GPRS (EDGE) and manages to login successfull, so I can see messenger contacts and chat with them using gprs (edge). But I loose all the internet brownser ability to browse microsoft domains (mobile.live.com
I´m not sure if this has to do with the CHAP or the PAP GPRS autentication. I have tried both without waiting any time before attempts, with no luck.
Also, I´m not sure if this could be related to the EDGE network, as I previously owned a symbian sonyEricsson P910a that did not supported Edge but could connect with no trouble to Messenger through IMPlus.
I´ve also tryed the IMPlus version on the pocket pc with the same bad result as using directly Windows Live Messenger.
Any ideas?
Could it be possible to disable the EDGE network and use exclusively GPRS via Regedit?

Trying everything now. Even downgraded and upgraded again...
I can surf the web now using IE, even on the http://mobile.live.com site, but when trying to use Windows Live, i get a connection error and then a message saying
"Windows Live was unable to establish anInternet connection. Please check your Internet settings and make sure that you have access to data services under your billing plan. If you need help, please contact your mobile service provider.".
The incredible thing is that i´m actually using messenger beta directly on pocket internet explorer and it works, not quite nice, but it does, using wi-fi.
So why Windows Live can´t use this connection to log in?
Now, using GPRS connection, I try to log into http://mobile.live.com and it took too much saying opening... but it made it. But I was not soo lucky when i pushed forward to try to access the mail link on that site (that worked on wi-fi) as it got stuck at opening forever and finally it displayed an error. Same on any link under that page. It seems that it takes too long and crashes. But still I can go to any other site (Tryed www.sun.com right away and it downloaded quite fast a 200kb front page, so i´m not sure that this could be a Radio Issue.)
My Info:
ROM: 6.0.0.0 WWE
DATE 2/02/07
RADIO 2.69.11
PROTOCOL 4.1.13.30
ExtROM: Empty.
I´m trying windows-live-conection-fix from Faria right now...
Still when i try to login to messenger using windows live it says immediatelly There´s a connectivity problem.
I´m

i can't determine what is the exact error do you have, but i want to say it is working with me either with WiFi or GPRS, check out your settings carefully and try to set the settings as usual (don't use network wizard) and test.

I also can have intermittant connection problems using Messenger. It occurs on my Wizard (GPRS and Wifi) and on various PCs too. Before blaming the Wizard, consider it might be a problem with Microsoft and their servers. Usually on either PC or Wizard it will connect after a couple of tries for me. It could be that your provider has blocked the relevent ports or servers on your GPRS but I'm sure we would have heard from other users of your carrier if that is the case.

Ok. I´m from Colombia, and my carrier is called Comcel. There´s no Network wizard available for it at the moment.
Before unlocking my sim and messing up with the first wizard love upgrade (unfortunatelly i can´t find the original rom and probably i will need to extract it from my fathers phone if i can get a hand on it, but still will need to read all about it first...) I was able to connect to MSN without any issues at all. Even on my old symbian phone I used IM+ without any issues. Now that I upgraded it´s getting quite difficult.
Actually I can connect now without any trouble after a soft reset, using Wi-Fi, and it´s really nice. But I can´t get it to connect through GPRS (It´s definetly not a carrier issue as my brother has a WM5 wizard too that I won´t touch before I have this figured out first, and he can connect without any issues, quite fast, using an old 2.17 radio version on his G4).
The strange thing is that I can fly through the web (i´m now installing gmail-g.jar directly on my phone through gprs).
The strange thing is that when I go to www.microsoft.com or mobile.live.com i get stuck on Opening... and the GPRS connection goes too slow. Probably checking something...
It´s like under gprs there something going.
I´m aware that all the symptoms are saying something about carrier permits... but still with my sim card on my brother´s phone (it´s not my line) it works without any issues.
Now, I have started up the Wireless LAN again and it logged in right away on windows live messenger (it´s really nice...).
Then I went offline again, get the wireless off on the cellphone, get the messenger up and running on my vista computer, and then try to login into the phone using again gprs....
Miracle!!! I get logged out from vista!!!! but it doesn´t get all the way there on the mobile phone, as it get´s stuck on signing in... (Not enought)...
Now logged of from vista, I try to login again on the cellphone, no luck...
And loose the hability to navigate into mobile.live.com
Ok.
I do it one more time from scratch.
I soft reset my device...
then I go to internet explorer mobile and type http://mobile.live.com/
It starts the GPRS (Edge) connection right away... and goes to Opening... on the status bar... No luck.
But still I can download mail from the java applet of Gmail, and go to any other website, and even load google maps on the device under gprs...
So it´s a Windows Live issue that seems to have something against my gprs connection.
I was wondering if it has anything to do with CHAP or PAP autentication, but on my carrier they dont really know as they are charging me with their calls, as they don´t care, and I have tryed both but there seems to be no difference.
Anyway on my brother´s wizard the settings are exactly the same as mine on the gprs conection...
I will try to make my cellphone gprs connection work like a modem for my pc and then I will try to navigate the web and login into messenger from my pc using my cellphone gprs connection to see if i can do it, and then I will get back at you.

our network had this issue before, but they solved this later (thats b4 1-2 years)

Ok. I´m gonna try, one by one, the different radio versions that are on the radio-only forums.
Still if you know where can I get my hands on radios 2.17 and 2.49 (2.49.11) is the one that came originally with the phone and it´s the one that is on my father´s untouched wizard...
I´ll get back on you if i found anything...
By the way, does it has anything to do with the regional settings? Mine is Spanish Colombia even when i´m using your TNT 5.0 OS. Still I have run the keyboard spanish patch in order to get my keyboard layount right and i´m still only two signs off on the keyboard but it´s almost ok.
I know that this is not the place, but i´m off on the "D" key that it´s suppost to be a "+" but instead it´s showing the "Euro" symbol (don´t have that on my latin american pc), and on the C key it´s supposed to be a "Ç" instead there´s the "+" sign.

I had this issue the other day, luckily I work for the provider. The issue is with the gprs apn that you are using. If ur provider has multiple apns, then try another. If not u going to have to wait until they resolve their issues.
Dont worry, it isnt the phone and it isnt the ROM. I had the problem too when I just put tnt 5 on my device. Its a problem with the provider.

Thanks Mitchie55. So I will rest my case trying to flash, reflash, upgrade and downgrade radios, and try to trick out the registry for Windows Live security policies... Anyway, what´s exactly a GPRS APT and how can I check if my carrier has more than one GPRS APT? Are those ports? Can I check them under the GSM Test Mode screen (*#*#364#*#*)?

After all my messing around with Windows Live Messenger´s connection issues, i came along a Registry String that got my attention.
It´s not that I want to panic everybody, but on the TNT 5.0 Profesional with HTC Today release there´s a registry line that states:
HKLM\Services\Windows Live\Platform\Passport\PolicyExpiry
String 2007-09-25T19:16:57.9251948Z
I´m wondering what will happen on the 25th of September at 7:17:00 pm UTM...
Any ideas?

danielvelez said:
Thanks Mitchie55. So I will rest my case trying to flash, reflash, upgrade and downgrade radios, and try to trick out the registry for Windows Live security policies... Anyway, what´s exactly a GPRS APT and how can I check if my carrier has more than one GPRS APT? Are those ports? Can I check them under the GSM Test Mode screen (*#*#364#*#*)?
Click to expand...
Click to collapse
Its APN - Access Point Name. Thats what is needed when u create a Cellular GPRS connection to connect to the internet.

im having the same issues, im with rogers wireless in canada
everything works except for the windows mobile live
i updated the software and i'm running ver. 10.6.0033.0600
on an x7500/athena updated to wm6 (originally shipped with wm5 from expansys)
i contacted my provider and they said they dont have another access point name for me to use other then the default one they provide
and they claimed it was a windows mobile live issue,
i tried this in my treo 750 as well and still nothing is happening
thats 2 devices now that dont work ughhhhhhhhhhhhhhhhhhhh.....
i cant figure out what i'm doing wrong.

Problems with Windows Live

Anyone having problems with this.
The last few days, i can never connect to this, but can to the internet, tried all sorts and reinstalled the ROm, and another ROM, but nothing, just refuses to update once setup.

Me too, I'm on the standard £7.50 wnw and I can only assume that they have finally blocked the ports. I'm thinking about upgrading to the wnw+

Al66 said:
Me too, I'm on the standard £7.50 wnw and I can only assume that they have finally blocked the ports. I'm thinking about upgrading to the wnw+
Click to expand...
Click to collapse
having the same problem, could you report back if you upgrade and it sorts it out please

I spoke to tmob yesterday and they said that nothing has changed and it shouldn't be blocked. they suggested that its a microsoft issue, so I have opened a support case with ms.
personally I still think its tmob but I'll update you with my findings. out of interest which version do we have?
mine: 10.6.0032.2100

i have spoken with t-mo as well and they have said the same thing to me, using wifi and activesync windows live works fine, via gprs is a no go. I am currently using 10.6.0033.0600 have uninstalled and tried others as well, was using the previous i think 0200 for months without fault.

Im having exactly the same problem, and guess what? Im on the £7.50 web and walk plan.
Something really needs to be done, as my main email account is a hotmail one and I previously relied on the windows live push mail function, which used to work reliably for months on end...
When I try to force a manual sync using GPRS, it always gets hung up on the "syncronizing personal folders" stage, and my email fails to get updated.

BUMPing this thread for importance

Spot on this is v.serious, I'm about to suggest this service as a temp mail solution pending an exch install to a client.
I had a reponse from MS asking for more info so hopefully we should have an answer soon, I still think t-mob are blocking though but having said that the service came back last night for a couple of hours...
Are there any none t-mob UK users outthere that are seeing issues??

just using pocket msn now no problem with that, can sign into messenger without any fault using this loads up the mail service but not a push service, shows that is just something to do with windows live as i cant sign into messenger on that at all

support.live.com - log it as a windows live mobile issue

A question for you all, when did you last upgrade the client?? I wonder if my issues started after my last rom upgrade last week, I could downgrade but I don't really want to!

Guys, I can now CONFIRM that this is a T-Mobile issue.
I called them in my lunch break, spoke to a technical advisor. He confirmed T Mobile began blocking ports around a month ago. He could see instantly that as a webnwalk standard customer, my ports were blocked. He said to experiment, he would put the Webnwalk+ option tempoarily on my account and asked me to conduct a test. I did. I rebooted the phone once webnwalk+ was activated, and lo and behold, windows live mobile sync works perfectly.
I am waiting for him to call back in the next 10-15 mins to discuss just what T Mobile proposes to do about this. Im not paying extra for webnwalk+ just to push email. I feel this is unfair and (cosidering windows live is built into wm6) an incredible oversight on t mobiles part.

As we thought then... Can you let me know what options/which department you asked to go through to and I'll call them too.

I just asked to be put through to technical support regarding webnwalk.
The chap phoned me back, he said to test again with webnwalk put back to normal - I have, im getting sync failures again. He will call me again in the next 10 mins to propose what to do.
If I cant have push email on my £7.50 plan then I will leave the network. Its as simple as that. I hear O2 offer unlimited internet now...

t&c's from o2 (basically the same as t-mob):
Any other use of the O2 Web Bolt On tariff will not be a Permitted Use, including but not limited to:
Use of the O2 Web Bolt On tariff with
Data Cards or Modems;
Instant Messaging,
IP Telephony,
Point 2 Point file sharing and file transfer,
VoIP (e.g. Skype™),
Video and TV streaming,
Slingboxes; and
Use in conjunction with routers.

Al66 said:
t&c's from o2 (basically the same as t-mob):
Any other use of the O2 Web Bolt On tariff will not be a Permitted Use, including but not limited to:
Use of the O2 Web Bolt On tariff with
Data Cards or Modems;
Instant Messaging,
IP Telephony,
Point 2 Point file sharing and file transfer,
VoIP (e.g. Skype™),
Video and TV streaming,
Slingboxes; and
Use in conjunction with routers.
Click to expand...
Click to collapse
But thats th point. All im trying to do is push my email using a function built into windows mobile 6. Im not using IM and im not streaming any media.

darthbane2k said:
But thats th point. All im trying to do is push my email using a function built into windows mobile 6. Im not using IM and im not streaming any media.
Click to expand...
Click to collapse
I know what you mean but I think that O2 will have the same issues with WL as T-Mob do, its a pain that ms put the messaging client in the app as that is what they have an issue with.
Have T-Mob come back yet?? I'll give them a call tomorrow see what I can do.

Ive now been asked by T Mobile to make a log of sync status in half hour intervals. I have been doing this since 2pm. First two hours on normal webnwalk, the remaining 2 hours on webnwalk+. So far it has been as predicted, syncronization failures on webnwalk and at the moment, success with webnwalk+.

Still problems
I thought it was the ROM and upgraded up and down nothing.
What is the bloody point of W&W without Push !!!
Does any service provider in the UK offer this built in, as my contract is up at the end of the year.

Just thought id update you guys.
My contact at T Mobile phoned me again, confirming he had recieved a copy of my log by email. He will be speaking to his senior colleagues tomorrow to discuss where to go from here. In the interim, he has left me with webnwalk plus and all seems to be syncing okay.

How to get mail for WinMo over WiFi without constant connection

I am not sure if this has been discussed before but searching didn't help much as I am not sure what keyword to use.
I have a Fuze (Touch Pro) without the data service and would like the phone to periodically get the mails over WiFi. I am posting it here assuming this would apply to all WinMo devices. If not, please enlighten me.
In default settings, the phone disconnects WiFi as soon as it goes to sleep. I used Advanced Config to enable WiFi even in sleep, but now it stays connected all the time even though Pocket Outlook is configured to run every 15 minutes. For last several months it has been working this way but it drains the battery very quickly unlike my iPhone, which lasts the more than a day because it connects only to check mails when inactive.
I know with 3G service I don't have worry about it but wondering if there is any utility or setting in registry that would connect periodically for a minute or two so that PO can check for new messages.
Thanks.

How to update at intervals
generally there is an option in the email program you are using. check these options

powersupplyzzzz said:
generally there is an option in the email program you are using. check these options
Click to expand...
Click to collapse
Thanks powersupplyzzzz. The interval is already configured in ActiveSync/Pocket Outlook, but it doesn't connect to the WiFi unless it's already connected. Does it work for others? I mean does it connect to WiFi automatically when ActiveSync is ready to sync?

Wondering if I posted in the wrong forum or I am asking for something not possible on WM at the moment ...

rexian said:
Thanks powersupplyzzzz. The interval is already configured in ActiveSync/Pocket Outlook, but it doesn't connect to the WiFi unless it's already connected. Does it work for others? I mean does it connect to WiFi automatically when ActiveSync is ready to sync?
Click to expand...
Click to collapse
AFAIK what you are asking is not possible, unless you ask someone to write you a script or there is an app that does this, but i havent come across one.

Thanks timmymarsh, this is what I was afraid of. I guess the old iPhone still has some use for this advantage.

rexian said:
Thanks timmymarsh, this is what I was afraid of. I guess the old iPhone still has some use for this advantage.
Click to expand...
Click to collapse
What you need is a car battery that you can strap to your back which will boost your battery when required
I'll have a fish around for a real solution.

Can't login to Skype

I've download skype 3.0 from various locations and threads in this forum but, no matter which install I use wheather install from PC to Htc Hd2 or install cab directly from Htc Hd2. When I input my login into into skype in the htc hd2 it just gets stuck to the skype screen with rotating blue circle like it's continuing to try and login and then eventually get a "network connection not available" or something even though I'm connected to wifi network. It just won't login, and I'm not sure what the issue is. I'm on T-mobile is it since the phone is locked to t-mobile does it have to be unlocked to use skype?
thanks

I thought Skype support was being pulled for mobile devices except iPhone??? Anyway have you told Skype what connections to use. In the settings somewhere it say Wi-Fi, 3G and ActiveSync MAke sure the entry with 3G is in use. Also if you don't use a proxy server, make sure it is unticked in the connections settings for the phone itself. I had this issue when I first used Skype on my HD2. I don't use it anymore as I thought the service via my mobile was utter garbage. Hope it works for you.

HatManSan said:
I thought Skype support was being pulled for mobile devices except iPhone??? Anyway have you told Skype what connections to use. In the settings somewhere it say Wi-Fi, 3G and ActiveSync MAke sure the entry with 3G is in use. Also if you don't use a proxy server, make sure it is unticked in the connections settings for the phone itself. I had this issue when I first used Skype on my HD2. I don't use it anymore as I thought the service via my mobile was utter garbage. Hope it works for you.
Click to expand...
Click to collapse
Thanks for the reply. Skype doesn't support the Windows Mobile version anymore but, apparently it's still possible to install it and get it working from what others are saying. I was previously only trying with the ActiveSynch/Wi-Fi but, this time reinstalled it and selected ActiveSynch/Wi-Fi/Mobile but, it's still doing the same thing and proxy server is unchecked.

Can't help with the issue you're having, but maybe useful for some people to know you can still download Skype for WinMo if you select server 2 from from the Skype download page on freewareppc.
Server 1 (skypes own download link) is no longer active.
James

Hey dude,
It happens with me all the time...what i do i uninstall it and reinstall
strange enough works after

I still have the problem. I was able to log in last year (2011), but not anymore. Maybe it's because of my custom rom? Just installed one...

HTC Desire 2.2 Exchange Fails over 3g Works on Wi-Fi

Hello all. I am new to the thread and I am at wits end trying to figure this out. I have talked to Novell about the Mobility Server we have, HTC and US Cellular.
Here is the story:
I had my HTC Desire setup and running exchange on our Mobility Server for a month or so with no problems until I did the Froyo 2.2 update on Feb 11th. Being the IT person that supports all the phones in the department I wanted to do the updated to test for issues. Well I found one. I am not able to sync my phone with the Novell Activesync Mobility server that I was able to sync to before I did the update. After working with server admins checking every thing and making sure nothing on there end changed it still failed. Username, password, server address, no domain and SSL checked it still failed. Monday morning before we called Novell, I just happen to try this over our Wi-Fi network and it immediately synced emails, contacts and calander. I could send email and receive emails. Now I turn off Wi-Fi and try to send an email and it immediately fails with invalid username/password. Turn on Wi-Fi and it is fine. We tested another account and it had the same exact outcome. I have tried this at my home on my Wi-Fi network and it will sync immediately. Same with from a friends house. But 3g still fails in Both locations.
Novell call:
They had the same result with the test account we gave them. We tried to connect to their test server over 3G and it failed too. Wi-Fi was fine. They setup WireShark Protocol Analyzer and found that over wi-fi you could see the phone connect to the server, get the Certificate and then sync. Over 3G you saw the phone connect to the server, get the Certificate and then there was a 22 second delay before it would respond and by that time the server timed out and the authentication faild on the phone. They watched this happen 3 or 4 times on my phone. They had me do a factory reset on the phone, same result. They were able to duplicate the issue on a phone that they had running Froyo 2.2. Until today I have not heard back from them and in an email they stated they are still looking into it.
HTC call:
Pretty much the same result and they were able to duplicate the same result. They had me take another Desire without the Update to 2.2 and try it and it synced immediately over 3G and wi-fi. Okay now they are lost. They had me do another factory reset on my phone and it still failed. Now they wanted me to update the other phone I had to 2.2 and I did. Now it fails over 3g and works on wi-fi. Now that was all that they could do at this time. They are going to look into it. They wanted me to download Touchdown and use it. Already did that and it failed. I have also downloaded 2 other email clients and they fail too.
US Cellular:
They were not much help, they filed over wi-fi and 3G. They were located in Canada, not sure if that mattered but it may have. But the local Store tech was able to duplicate the issue and was not sure what it could be. I felt like I knew more about it and how to troubleshoot it more than they did.
Now I have tried downloading the certificate and installing on my phone and that did not work either. I got another new Desire today that came preloaded with Froyo 2.2 and it would not work either.
If some one out there has any idea of what I can do next it would be GREAT!!! We are suppose to go live with the Mobility Server within the next week or 2 and this is going to be a Major problem. Yes we can do IMAP but there are problems there, no contacts or calendar being synced.
I would be willing to try any ideas or even talk to you about what else to try or test. I really need a fix for this as soon as possible so if you have any idea's please email me or reply to the post and I will update as needed.
Thanks for taking the time to read this.
Doug

Froyo 2.2 Fixed Exchange Problem Fixed!!!!
In short, have actually found the problem after months of testing and changing things we found that the Servers that have Exchange on them needed to have PRT Records turned on by our Server Administrators. Once they turned this on or enabled it everything worked like is suppose to.