I'm a flooring salesmen and one of my potential clients/builders has a Touch Pro that suddenly won't sink to his pc.
He has a pc running XP with Activesync 4.5
When he plugs his phone in nothing happens... When he clicks on Activesync and clicks "Connect" it doesn't find his phone.
What is going on?
Please help. Thx
-BjM
try replacing the usb cable, try turning off the advanced options in usb to pc or whatever it is, and then try re-installing activesync.
I had the same problem the other day (on my Juno), and then I noticed that when I plugged it in the charging light never came on.
Traced the problem back to a bad/worn USB cable. Replaced it and now it works like a champ.
Might be a long shot but I had a similar problem once with a digital camera and it turned out to be a blown usb port. Have you tried plugging it in to another one ?
Related
I don't know why, but ever since i got my USB keyboard.
when i plug my phone in to active sync my keyboard and mouse acts up.
it's like it turns it self on and off.
i type or move for 5 seconds then it stops.
it also seems like it seems to be moving between windows?
like and alt-tab kinda thing.
cuz the IE window would got active and unactive.
am i making any sense?
does anyone else have this problem?
thanks!
bump, please help.
Active synce used to work great on PC but now it's acting up.
I recently replaced my KVM switch with a USB one, so i can use my USB keyboard and wireless mouse.
but ever since I did this, when i plug my phone in to active sync my keyboard acts up.
it's like it turns it self on and off.
for example, I'm chatting with someone, i type for 5 seconds then it stops, and i have to click on the window again.
am i making any sense?
does anyone else have this problem?
the PCI usb port has 4 ports, on it, it has an external 4 port USB hub, 1 usb cable that i use to plug my phone in to sync or d/l pics from my camera, and one port for the KVM switch. could it be my USB port is overloaded?
So i decieded to plug my phone into a USB port on the motherboard. the same problem happens!
so does it rule out my PCI usb ports were over loaded?
I also tried just leaving in the KVM and plugging in the phone. the samething happens!
does anyone know what could be causing this? I installed and reinstalled active sync many times.
Please help me!
hmmm !strange behavior,I'm using both a usb Logitech wireless keyboard and a usb cordless Logitech MX 1000 Laser Mouse.I have also got a separate usb cable attached for my phone,which I use very regularly,but have never had any sort of problem.
Although, I have eight usb ports on my PC,I have plugged each to a separate usb port,well as there are some usb ports in your PC which are cable to work as usb2 while are cable only usb1 data transfer.Checkout and try to connect to ports with usb 2 data transfer capable,check if it works.
secondly,disable 'connection through usb' option in the Activesync and connect the phone with the pc via usb cable and check or there's another option in the Activesync to enable connection through network connectivity or something,as I don't have the Activesync installed in my PC at present ,I can't tell you about it at present.
thirdly,which windows are you using ? if you are using winxp than upgrade to sp2 ,it'll upgrade your usb drivers automatically or download usb update drivers from Microsft site and update your usb drivers,hope it'll solve this problem.
Cheers
Thanks, but i don't know how to get active sync to connect thru network?
all the usb ports on my computer are usb 2.0 except for 2.
i tried it on all the usb ports and i get the same results.
thanks in advance.
Ray_jai said:
Thanks, but i don't know how to get active sync to connect thru network?
all the usb ports on my computer are usb 2.0 except for 2.
i tried it on all the usb ports and i get the same results.
thanks in advance.
Click to expand...
Click to collapse
This option enable network connections or somthing is available in the settings option of the Activesync.Right click the small icon in the Task bar of Activesync near the clock icon and you'll get the settings option,check out if this helps,good luck
Thanks, but i found out what caused the problem.
Logitech Set point caused it! are you using setpoint?
I disabled setpoint and now it works fine.
sigh...
Ray_jai said:
Thanks, but i found out what caused the problem.
Logitech Set point caused it! are you using setpoint?
I disabled setpoint and now it works fine.
sigh...
Click to expand...
Click to collapse
Glade you got it worked out,no I'm not using Setpoint,
Cheers
Usb is not working on my polaris. When i connect it to my computer nothing happen. The computer wont eve recognize that i connected something. I have tried to hard reset it, but it didn't work. I have flashed it with c_shekar v3 rom. I also have radio rom v. 1.58.25.14. The usb port has worked great for some time now, but suddenly it just didn't work.
usb problem
I had the same problem and the solution was really bizare. I let the phone into the usb, charging and after a while i heard that usb pluging in sound and imediatly after that the usb pull out sound, then after some time it happend again, and again. The fourth time i think the connection was stable and activesync worked. I did nothing, weired , i know but this is when windows meets windows through another company. Oh, and see if the usb on the phone is clean.
I did try to clean the usb connection on the phone, but it didn't work. I have also tried 4 diffrent usb cables. I am trying to flash another rom from the sd card, but that isn't working either :S The phone have been connected to the computer for several days now, but nothing happens. Maybe the moisture in my skipants killed it? (I spend at least 4 days a week on my snowboard) Maybe I'll just use it for skiing and dh, and buy a diamond for normal use.
My Fuze all of a sudden, when I plug it into my computer via USB, doesn't launch the USB to PC connection manager, and my computer doesn't recognize my device. My Fuze still draws power and charges through the USB cable, but I cannot Active sync it or put it into Disk drive mode. I've tried it on three seperate computers with the same result. Is something wrong with my Fuze? I've tried flashing several different ROMs with the same result. I've tried it through my headphone adapter and my TV out cable with the same result. Please Help, this is very frustrating.
Please can someone help. This is incredibly frustrating. Even if I can warranty exchange the phone, I can't flash back to standard SPL, because I can't sync to my computer to flash it.
hollywould said:
My Fuze all of a sudden, when I plug it into my computer via USB, doesn't launch the USB to PC connection manager, and my computer doesn't recognize my device. My Fuze still draws power and charges through the USB cable, but I cannot Active sync it or put it into Disk drive mode. I've tried it on three seperate computers with the same result. Is something wrong with my Fuze? I've tried flashing several different ROMs with the same result. I've tried it through my headphone adapter and my TV out cable with the same result. Please Help, this is very frustrating.
Click to expand...
Click to collapse
That is really strange. Have you tried looking at the setting in: Start - Settings - Connections tab - USB to PC?
Yeah, its all normal. I have it set to ActiveSync(Synce withOutlook)
I have Enable advanced Network checked(even unchecked it doesn't work)
and I have it to ask me about connection type when connected. The connection type never pops up when I plug in though.
Solved
The two USB cables I was using were broken or something, because now with a third USB cable I tried it works fine.
might be too simplistic, but i've made a similar mistake before...
are you checking the screen that appears on your fuze when you connect the usb cable? is the 'use as modem' option checked by accident?
EDIT: nevermind, didn't read your entire last post.
The weird part is that the USB cable that came with the Fuze no longer works. Maybe its the ROM I'm running?
Had the same problem. The fix for me was to open Active Sync on the phone and manually click sync. After that, all was good.
I have a strange problem with a HTC Touch PRO. Here is my problem:
- I insert the USB cable and the phone asks if I want to use mass storage or activesync
-the phone shows a connection on the screen
-The PC is not sensing anything, the activesync is not connected.
I think this problem appeared after I used a wrong usb cable...
Anyone knows anything what to try? or this is a hardware problem?
Did you select ACTIVESYNC?
There are 2 modes this phone can do..
1) Standard ActiveSYNC or
2) AS a MASS STORAGE DEVICE -like a flash drive...
You have to select ActiveSYNC to actually SYNC software/calendar, else it will show up as just another drive to drag/drop files..
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
The problem is likely with your operating system on your pc.
You can try things like, un-installing the HTC usb driver in device manager.
Check your firewall.
- allow activesync for trusted
- I know for ZoneAlarm you have to go to the adapters section and set the ipaddress (a new one is created when your phone is hooked up via USB) to be trusted.
If that doesn't fix issue perhaps its a corrupt install of ActiveSync. Try uninstalling and reinstalling.
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
I've had this happen to me. I've got so many USB to mini-USB cables and they are not all alike.
Sometimes, it would work and sometimes activesync would not recognize it.
CHANGE YOUR CABLE to another. Hopefully, you've labeled the original cable that came with the phone..
(also, look at the mini cable where it plugs into your phone. Make sure there are no loose pins and/or verify that the 'plug' is level.
Try a different USB port
Try unchecking "use advanced network configuration" in Async settings on the phone. Some computers (for various reasons) have a hard time communicating with the phone when it's configured as a network device - unchecking this will often allow Async to find and connect to the phone, at the expense of some other functionality.
coincendentally i am having the same exact issue, it started last night.
i have tried 3 different cords, on all 3 usb ports on my computer. same thing the phone asks what kind of connection i want whether i select disk drive ofr active sync noting happens. whats weird is that the phone is charging when its connected however the computer is not seeing it at all.
i have tried all the recommendations in this thread but nothing is working. anymore help would be greatly apprciated!
Me too I have tryed everything but none is working.
I think that this a hardware problem, and the problem started to happen after i used a non HTC cable, bad quality. I think some kind of controller is dead. So i started to live with that
When I connteced to the PC via USB, my TP also asked me how to connect (AS or as disc). But suddenly it doesn't ask anymore. I had to deactivate "advanced network configuration" to conntect to AS.
The checkbox "ask each time USB connects" is activated.
What can I do that the phone asks again when I connect it?
Thx.
I have the same thing going on... suddenly a few days ago my fuze only charges when I plug it in the desktop with a usb cable... I re-flashed and it worked about halfway through a sync and then started again... I've tried different cables... uninstalled all of the usb drivers, and reinstalled then updated them... Disconnected the power supply... tried every setting on my phone, and in windows.... I've even uninstalled the last batch of windows updates that came out last week... nothing seems to work...
really simple solution.
decheck advanced network config. plug in cable wait till you see usb connected. a small box. after that choose for example activesync
internet share
This happened to me last night and I figured out that after you toggle your internet sharing you can sync up again. Idk why it works out like that but it worked for me.
This sound reasonable, because the last thing I did before was selecting the "internet sharing" option in the menu when you connect to USB.
But what do you mean with "toggle your internet sharing"? Can you please describe it.
Thx.
try this
okay - first see if you're getting an active connection with your pc , not from the network connections window, but by running mymobiler. I was getting a connection through mymobiler, but active sync wasn't recognizing the device. If mymobiler works, Call your phone. it will drop your connection with mymobiler when you answer the call. then hang up the phone call. (all the while leaving your cable plugged into your phone. When the call has been disconnected your activesync will recognize the connection and sync up again. I don't know why this works, but I've been able to duplicate the results several times.
Same htc ****+ wm. Bought an iphone 3g. Everything must be tuned in windows mobile! It doesn't work how it should!
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Reinstall Mobile Device Manager!
modulusman said:
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Click to expand...
Click to collapse
I've experienced this issue multiple times, as I use my TP to sync with many stations. The solution is way more simple than you think and it has nothing to do with cables!.
You probably use Win Vista so all you need is to uninstall "Windows Mobile Device Center", restart the PC and install a fresh copy from MS site.
http://www.microsoft.com/downloads/details.aspx?FamilyID=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
If you're on XP, do the same with the Active sync solution for XP.
Good luck!
yeah this happens to me every now and then. the advanced network configuration option really helps, but sometimes i just need to plugin/unplug the usb cable from teh phone/cable or cable/computer a couple more timesbefore it picks it up...
goodluck!
https://www.box.com/s/1e4ee35d587f168cfbfd
https://www.box.com/s/7d0164dcbc096163402e
Anyone?
Also would HTC Desire charger work with it? (the sticks looks same - microUSB, but looks like the phone is not charging)
Also if the phone is dead, is there any way i can check if the battery/screen or whatever else is faulty?
When i connect it under Windows with USB cable, it says that the device cannot be recognized and the drivers cannot be installed.
When connected with USB, i did hold the power button to turn it on but it doesnt start and the phone keeps vibrating continuusly.
Look on the back, or inside, even under battery, for more information.
I already know it's Samsung Galaxy Mini II, homever i have issues turning it on.
All microusb chargers are the same except for amperage. Try all you have. This phone is probably terminally damaged, but try a new battery if possible.
It's really strange (the phone was little wet) homever, sometimes it's starting just fine and sometimes wont turn on at all.
I have removed battery and put it to the bowl with a rice for a night and will see if that helps.
My "dampness" recovery is to disassemble and put phone/tab/laptop in in very low oven ie 125-135 degrees F for several hours. You may have ti turn oven on & off manually to get that low temperature. Your mileage may vary.
OK so basically the phone is in following state:
It's charging fine, homever the biggest problem atm is i cannot get the usb mass storage to work.
I'm connecting it to the PC and the phone is detecting it as AC charger not USB - PC is not even trying to install any drivers.
PC is not detecting the phone at all (phone is detecting that its being connected, the button backlights are lighting up)
I got no dropdown in the phone to select charging, mass storage etc. (when i do it in settings/communication/usb settings it keeps saying to connect the usb cable, but the phone is charging so its connected just fine)
When i was connecting it for the first time windows tried to install drivers but failed, also it was constantly disconnecting the phone from usb cable (now its fine it seems)
When i connect it using "Kies Air" it's working homever i still dont see the SD Card in "My Computer" for example.
What a mess, anyway any idea how to get the USB working again?
Try different cable, and/or different PC.
I ordered new usb cable, homever i doubt it's the problem as the phone is recognizing connection and also it's charging fine.