My HTC Touch Pro from Sprint has always had problems. 3 times in a row the keyboard has stopped working and I've gotten it replaced. It's always been very laggy and since it's Sprint I haven't flashed any new roms or anything, just some reg edits an stuff. This most recent time though not only did the keyboard stop working but so did the audio stop working completely. I couldn't hear calls or music or anything, and when the guy tried to "fix" it, it stopped running in portrait as well. He ordered me a replacement a few days ago and it's supposed to come on Monday or Tuesday, he's gonna call me to go get it I have no clue how thats gonna work.. But the problem has gotten even worse. At first whenever I plugged in the earbuds that came with it, the audio would somehow magically return. Not through the buds mind you, they would just hang, through the phones actual speakers. I could make calls and everything again, but suddenly it started lagging like crazy and now it won't even get past the load-up "touch pro" screen. It just freezes there, I can't really go without a phone for 2 or 3 days and I need it on to receive their call. Is there anything I can do to get it running in some working manner?? And what can I do to stop these hardware issues from happening again??
EDIT: Another question, no reason for a new post. Is it possible to store my texts on my computer so I can delete em from my phone? I could never find the files!
It sounds like something is corrupted on your phone. Have you tried a hard reset? That is what returns the phone to "factory fresh". It will wipe out all of your data and any settings you may have changed which is not fun. However, it may solve more problems that it creates.
To Hard reset, turn the power off. Press and hold the volume down and Center button. Use the stylus to soft reset. Keep holding the volume down and center buttons. The screen will then give you instructions. Release and follow instructions.
Another option is to try a custom ROM. If you go this route, read the instructions carefully. Most importantly, USE A CDMA ROM!! Do not use the GSM ROM or much unhappiness will insue.
The downside to a Custom ROM would be that if you determine you need to replace your device under warranty, you have to undo everything. That takes a while and requires some reading.
Good Luck,
Doug M.
Thanks dwmackay! Appreciate the advice and I'll definitely keep all of that in mind when I get the replacement. I've always been curious about flashing ROMs and MightyRom looks very promising, is it safe to do? I'm sure atleast the keyboard will stop working again if not even more than that, would I be able to restore to stock and relock it easily? Appreciate all the advice!
Related
I am sorry to say, but I am not happy with my new phone !
Some serious problems with it.
1. sometimes when I push the powerbutton nothing hapens, and actualy I can see the phone is fuctioning (round button is flashing for new mail). After a few seconds I get the "famous" grey screen. Reboot is the only option.
2. sometimes I wake up and the phone has boot (I guess) somewhere in the night, because I have to give my accescode for the sim.
3. the "broken glass" isue is a problem and happens twice now
Think these are not small problems for a "Pro" phone.
Right now I don't have a riable and solid phone, and I think a pro phone should be that way .
Hope this things are fixed soon.
I wonder if this is a difference in roms or if you should return your touch pro. I've beating the hell out of my phone software wise to see how it will run and i haven't had a single problem yet. I haven't been charging it via the wall charger so maybe that has something to do with it but i doubt it.
Send it back! At least try that once, if you get the same problem again then either you are very unlucky, or there is a problem with all batches. I haven't had either of those problems once and got the phone the day it came out.
I only see one or two people complaining about these issues.
Steve
steveoidm said:
Send it back! At least try that once, if you get the same problem again then either you are very unlucky, or there is a problem with all batches. I haven't had either of those problems once and got the phone the day it came out.
I only see one or two people complaining about these issues.
Steve
Click to expand...
Click to collapse
I am thinking about it, to send it back. But I still hope it is a rom problem, like Bxsteeze said. Flashing another rom could help. Soon that is possible I will try.
If it doesn't help I send it back.(forgive my my English )
TBH i would do it the other way around. If flashing the ROM doesn't help because of a hardware fault and you have flashed another ROM, chances are you may not get the replacement you want.
especially as Olinex haven't finished the SPL Downgrader yet.....
DONT send it back ffs!!
We have just got HardSPL for the thing so you can actually try any ROM you wish, surely its worth the little hassle trying that first?!
I had the same "broken glass" like screen issue only once also when sitting overnight, but it wasn´t charging at all.
I have several other issue´s but it think it´s ROM related, and if it´s not i´m gonna send mine back aswel.
I've had issues 2 and 3 happen to me.
A couple of times now when trying to wake the device from an overnight charge in the morning I get no response, device locked. Soft reset and all is well.
Regarding the broken glass thing, that's definitely a software issue. Its TF3D having a spaz. If you disable it and then re-enable it, all is well.
Check out the issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
and here:
http://forum.xda-developers.com/showthread.php?t=420700
Hey if anyone doesn't want their Raphael. You could give it to me.
hardSPL ? Let the party begin
Problems
Hi,
Four problems i found so far.
First the broken glass effect. When the phone is ringing and i turn it on his screen the ringing stops and the 3dflo breaks. Or the screen turns grey.
Problem 2 After it restarts i get an device.exe issue.
Problem 3 volume of normal calling is very low. In a noisy room it is hard to understand the caller.
Problem 4 During a call several hick-ups. Also when the signal strength is max.
For know. It is a nice smartphone but some things need improvement.
Can I remind people there is an issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
I know a couple of pages got a bit OT about touch sensitive buttons etc but its back on track now. Log your issues in there guys so we can try and help each other better.
Syphon Filter said:
Can I remind people there is an issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
I know a couple of pages got a bit OT about touch sensitive buttons etc but its back on track now. Log your issues in there guys so we can try and help each other better.
Click to expand...
Click to collapse
And dont forget to add the info to the wiki.
My Touch Pro has had the 'wake up' problem (either refuses to without soft reset or shows me frizzed up screen), has frozen on me during basic setup (following a hard reset) and has given me several spontaneous resets.
It also keeps forgetting my wi-fi network exists.
I feel safe in saying that I have a faulty one, so I'm asking for a replacement.
Just woke up this morning, tried to make a phone call, and realized that my Call button wouldn't work. So I tried the home button, and it also won't work. So basically the whole left side of the Touch Pro isn't working. I tried resetting, thinking it would be a software issue, but nothing.
Just wondering if this is a common problem or what, and if there's any kind of fix for it.
I have the HTC Touch Pro from Sprint by the way. And I also have insurance, so it's covered, but I wanted to see if I could fix it before I mess with insurance. Considering how hard these phones are to get, I don't feel like waiting another month before I have a new working one.
Thanks a lot.
ive had a Fuze for almoist a year now and i really like the phone. the other day something went wrong on the phone and the screen just simply wont work. its black no matter what. the phone actually does come on because it vibrates when i turn it on after taking battery in/out. i can even answer phone calls and adjust volume with side buttons and everything. its just the screen that does not work.
i called the warranty place and they send me a new Fuze which is good, but im a bit scared sending this one back to them (which i have to do within the next 5 days). will they find out the original Hard SPL and ROM is not loaded onto the phone? i had a custom ROM on there and im afraid they might discover this and charge me a ridiculous amount of money for my new phone. does anyone have any insight about this or what i should do?
I think your fears are right, safest bet is to go stock on everything. First thing is to get the ATT ROM from here:
http://www.htc.com/us/support/htc-fuze/downloads/
This will install the latest stock ROM and Radio. I verified the download works.
Next, go here to get the stock SPL:
http://forum.xda-developers.com/showthread.php?t=410150
Follow the directions at the bottom of the first post.
Good luck!
thank you this is going to be difficult without a screen but im going to try !
wow my screen miraculously started working after being nonresponsive for 5 days i was able to restore everything to stock
they might think its fishy when i send the phone back in and everything works fine but oh well, it definitely did NOT work for like 4-5 days...
So Im a little new to this, and hopefully I won't be asking things that can be easily found, since i did try looking for answers..after having my verizon s3 for over a month now (still stock), im having a few different issues/annoyances, and can't figure out how best to resolve them.
1) Whenever i restart my phone, i get voicemail notifications, even though I have no new notifications.Ive seen a few different solutions for it, namely leaving yourself a voicemail, then deleting it and it should make it go away...but it doesnt. i can only get a temporary fix, which is to go and force stop the Phone application, but next time my phone restarts the same issue happens again.
2) a few times my phone will hotboot..or atleast thats what i think its called. basically the phone will freeze, then after a minute or two it will go back to the lock screen..but if i leave it alone, or if i try to run anything, it will again freeze and go to the lock screen. this even happens when i restart my phone. the way around it i found is to unlock the phone, then immediately turn off the screen. after 15-20 seconds, i can turn the screen on again and it will work fine. i read some topics on this but they seem to be random occurrences, and i didnt really see anyone saying it happens on every startup..
3) android_system/gsiff_daemon killing me battery- so over the last week ive seen that this is really killing my battery. it always takes up about 50% of my battery, no matter what i do.it also seems to cause the phone to get really hot. the topic i read below, it seems like a root cause isn't found yet, and the only way to resolve it without rooting is to restart your phone, but for me it seems so always come back at the top..
http://forum.xda-developers.com/showthread.php?t=1755180
i'm wondering if rooting and unlocking the bootloader will help at all. the last time i rooted a phone was like 2-3 years ago with my incredible, so im a little cautious about doing it and accidently bricking my phone. i was going to follow section 2 of this guide, there shouldnt be too much of a risk of it going wrong right? http://forum.xda-developers.com/showthread.php?t=1762709
y2jasper said:
So Im a little new to this, and hopefully I won't be asking things that can be easily found, since i did try looking for answers..after having my verizon s3 for over a month now (still stock), im having a few different issues/annoyances, and can't figure out how best to resolve them.
1) Whenever i restart my phone, i get voicemail notifications, even though I have no new notifications.Ive seen a few different solutions for it, namely leaving yourself a voicemail, then deleting it and it should make it go away...but it doesnt. i can only get a temporary fix, which is to go and force stop the Phone application, but next time my phone restarts the same issue happens again.
2) a few times my phone will hotboot..or atleast thats what i think its called. basically the phone will freeze, then after a minute or two it will go back to the lock screen..but if i leave it alone, or if i try to run anything, it will again freeze and go to the lock screen. this even happens when i restart my phone. the way around it i found is to unlock the phone, then immediately turn off the screen. after 15-20 seconds, i can turn the screen on again and it will work fine. i read some topics on this but they seem to be random occurrences, and i didnt really see anyone saying it happens on every startup..
3) android_system/gsiff_daemon killing me battery- so over the last week ive seen that this is really killing my battery. it always takes up about 50% of my battery, no matter what i do.it also seems to cause the phone to get really hot. the topic i read below, it seems like a root cause isn't found yet, and the only way to resolve it without rooting is to restart your phone, but for me it seems so always come back at the top..
http://forum.xda-developers.com/showthread.php?t=1755180
i'm wondering if rooting and unlocking the bootloader will help at all. the last time i rooted a phone was like 2-3 years ago with my incredible, so im a little cautious about doing it and accidently bricking my phone. i was going to follow section 2 of this guide, there shouldnt be too much of a risk of it going wrong right? http://forum.xda-developers.com/showthread.php?t=1762709
Click to expand...
Click to collapse
I would start with a factory reset and see if that solves your problems. keep in mind it will erase your apps and settings. VOL+/HOME/POWER
i was hoping to avoid factory reset since i didnt want to reset up my screens and apps, and also for the voicemail and gsif_daemon issue from what i read it keeps coming back. but if thats the best option i guess i have to suck it up and do it then
Root and unlock BL won't fix problems. That will only allow you to modify your phone more. I think you have to bite the bullet on this one. Test it out good before you install all your apps if you reset.
Sent from my SCH-I535 using xda app-developers app
You could just have some rogue apps. Many apps fail miserably just going from ICS to JB. I hated TouchWiz. Rooting and Unlocking Bootloader was the best thing that has happened to my S3. Rooting is very safe and its very easy to got back to stock. My battery was terrible on stock. 4G is going to eat your battery up quickly as opposed to just Wifi. All the alternative launchers can backup you home screen (Apex/Nova etc) and all your apps should be backed up in Googles cloud should quickly get pulled back down after a factory reset or ROM install
kanc3r said:
You could just have some rogue apps. Many apps fail miserably just going from ICS to JB. I hated TouchWiz. Rooting and Unlocking Bootloader was the best thing that has happened to my S3. Rooting is very safe and its very easy to got back to stock. My battery was terrible on stock. 4G is going to eat your battery up quickly as opposed to just Wifi. All the alternative launchers can backup you home screen (Apex/Nova etc) and all your apps should be backed up in Googles cloud should quickly get pulled back down after a factory reset or ROM install
Click to expand...
Click to collapse
hm ok. 4g isn't really the cause. in the area where my apartment is, 4g isn't even available yet, i only get a chance to use 4g on weekends when i come visit family/friends. otherwise i use the "phone info" app to turn 4g off. also my voicemail issue is resolved now, i messed around a bit more between voicemail and google voice and finally found the rogue message that was left. i'm thinking if i root and unlock, i can at the very least install a different kernal to improve battery life, to possible negate the gsiff_daemon issue.
This morning my Nexus 5 decided to die. It's stuck in a boot loop. I've never rooted, or done anything crazy to my phone. Haven't even downloaded an app in a few days, maybe a week or more. I am running stock 4.4.2.
My morning started just right. My alarm on my phone went off letting me know it was time to go to work. Then after I got ready, I picked up my phone and checked emails, facebook, instagram, you know.. normal things I do every day. I put it in my pocket and proceeded to get into my vehicle to drive to work. I then checked the time. All of the sudden after I press the power button to see, it turned off. I then went to turn it back on by holding the button. It showed "Google" then turned off. That's when I knew I was in trouble. It then began... The boot loop of death. This thing sometimes gets to the four Google colors, then shuts off..but this is rare. I can't even do the whole volume down + power deal. I can.. but I can't make a selection because the phone restarts.
WHAT AM I EVER TO DO.
I tried the hard reset with the two buttons, obviously as I stated above, that doesn't work. I tried downloading this to see, but turns out you need to access the bootloader. I cannot do this either.
My question is, do I send it in for warranty work, or is there some magical way to fix this?
Well,
Even if there was a way to repair, I would not keep a phone that had this kind of problem. I think, you should call Google and ask them for a RMA.
While they send you the new Nexus 5, you can try to repair the old one (if anybody is able to provide you a "fix"). If you're able to repair it : great, backup your data and use the new phone (and send the old one to google, like you would do for a RMA).
The power button has record of getting stuck on its contacts. Some have fixed it by hitting the phone against a table. Obviously not recommended
and as it's an internal hardware fault, Google will replace it. .
Might be a stupid question, but are you sure it has battery? Maybe plug it in for an hour and try again.
Lokke9191 said:
Might be a stupid question, but are you sure it has battery? Maybe plug it in for an hour and try again.
Click to expand...
Click to collapse
Yes, it was fully charged.
GUGUITOMTG4 said:
The power button has record of getting stuck on its contacts. Some have fixed it by hitting the phone against a table. Obviously not recommended
and as it's an internal hardware fault, Google will replace it. .
Click to expand...
Click to collapse
This actually makes so much sense. I know sometimes when locking or unlocking, the screen would flash. So this, I believe may be the problem. I didn't even think about that.
Charlus97 said:
Well,
Even if there was a way to repair, I would not keep a phone that had this kind of problem. I think, you should call Google and ask them for a RMA.
While they send you the new Nexus 5, you can try to repair the old one (if anybody is able to provide you a "fix"). If you're able to repair it : great, backup your data and use the new phone (and send the old one to google, like you would do for a RMA).
Click to expand...
Click to collapse
Google is usually pretty good with their RMA process, except they make you pay up front. But looks like I'll have to do what I gotta do.
Thanks everyone!