Just woke up this morning, tried to make a phone call, and realized that my Call button wouldn't work. So I tried the home button, and it also won't work. So basically the whole left side of the Touch Pro isn't working. I tried resetting, thinking it would be a software issue, but nothing.
Just wondering if this is a common problem or what, and if there's any kind of fix for it.
I have the HTC Touch Pro from Sprint by the way. And I also have insurance, so it's covered, but I wanted to see if I could fix it before I mess with insurance. Considering how hard these phones are to get, I don't feel like waiting another month before I have a new working one.
Thanks a lot.
Related
so for the last few days ive been getting this weird problem, that when i press the call button to enter the dialer, instead of going to the dialer, if for example im on the program tab in tf3d, it will go to the settings tab, thus emulating a left click... it would be on or off this prob for a while, but now it seems every time i press the call button, it goes left. this is the same for the home button aswell goin left, also the end button and back button going right... up and down work fine, but im confused why this problem has arisen....
*as i was typing this, i jus tried again, and now i cant even go left or right, so the only buttons that are working are up, down and select...*
Any insight, maybe i need to remap them, maybe the hardware buttons are screwed... imma try a hard reset and let you know the results, any help is appreciated.
forgot to mention, im on NRGs latest phoenix rom....
I know normally that those buttons are pretty ridiculous. I mean trying to press left or right is pretty much like your praying that you get it since its almost 50/50 that youll hit the call or end buttons. I especially hate this when your in a program trying to go right and you end it by accident, but thats now im way off topic . Anyway, maybe it is possible that your buttons have become slightly misaligned, since thats all it would take for them to get screwed up. Although I have also experienced a similar problem to yours a while back, but it eventually ended. It COULD have something to do with the rom, but I find it highly unlikely, since theres tons of people using that rom. Do the buttons not register, or do they actually not click down? I was confused on this in your post.
djcaston said:
I know normally that those buttons are pretty ridiculous. I mean trying to press left or right is pretty much like your praying that you get it since its almost 50/50 that youll hit the call or end buttons. I especially hate this when your in a program trying to go right and you end it by accident, but thats now im way off topic . Anyway, maybe it is possible that your buttons have become slightly misaligned, since thats all it would take for them to get screwed up. Although I have also experienced a similar problem to yours a while back, but it eventually ended. It COULD have something to do with the rom, but I find it highly unlikely, since theres tons of people using that rom. Do the buttons not register, or do they actually not click down? I was confused on this in your post.
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thanks for you reply they click down, but do not register correctly, for exmaple, if i was to press the call button, it will click, but register it as a left click...
after peforming a hard reset, and not installin anything else on the rom, i was glad to find it was all working again, prompting me to believe it was something i installed, but after 10 minutes, the erratic behaviour started again.... strange!!! dishearted, i went to sleep last night and when i awoke this morning, its all good in the hood! the buttons are fine! but for it 2 happen without installing anything, im guessing i might have had a bad flash or something...
manoli20 said:
thanks for you reply they click down, but do not register correctly, for exmaple, if i was to press the call button, it will click, but register it as a left click...
after peforming a hard reset, and not installin anything else on the rom, i was glad to find it was all working again, prompting me to believe it was something i installed, but after 10 minutes, the erratic behaviour started again.... strange!!! dishearted, i went to sleep last night and when i awoke this morning, its all good in the hood! the buttons are fine! but for it 2 happen without installing anything, im guessing i might have had a bad flash or something...
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Possibly, but by the way your describing it, it sounds like very erratic behavior and may have something to do with the actual hardware. If it continues I would bring it in to your carrier and see if you can get it replaced or fixed.
I had this same problem. Had to get it replaced and the replacement works pretty much as well as when I first got my original FUZE. First replacement was complete crap (buttons were horrible, center button didn't click) but my second replacement is a bit better. You can see it wasn't put together as well as a new one though, the keyboard is a TINY bit to the left so you can see the backlight coming out from the right and the volume up button kind of sucks. Disappointed in these refurbs.
well its been behaving itself today... so touch wood it continues! i read somewhere that somebody was experiencing something similar and it just went away after a while...
we'll see!
my spacebar button always stuck. very hard to press....any solution?
Damn. My FUZE's DPAD is starting to act up again! My current FUZE is a refurbished replacement for my original which had this same issue. Putting the phone to sleep and turning it back on fixes the issue for a minute or so, and then it starts again. It can go a couple days without doing this and it starts again. I think this is how my first one started, only sometimes acting up but eventually it did it all the time.
Looks like it might be time to call for another replacement! I hope my 3rd replacement FUZE (first replacement's DPAD was DOA) will last until the Touch Pro 2. This capacitive surface was such a huge mistake for HTC. But instead of adding normal buttons or a trackball, they completely remove the DPAD from the Touch Pro 2 . At least there is no cheap capacitive surface that will break.
For me, both FUZEs started acting up after 4 months of having them. I am surprised barely anyone else is having this issue as I have had it twice now.
My HTC Touch Pro from Sprint has always had problems. 3 times in a row the keyboard has stopped working and I've gotten it replaced. It's always been very laggy and since it's Sprint I haven't flashed any new roms or anything, just some reg edits an stuff. This most recent time though not only did the keyboard stop working but so did the audio stop working completely. I couldn't hear calls or music or anything, and when the guy tried to "fix" it, it stopped running in portrait as well. He ordered me a replacement a few days ago and it's supposed to come on Monday or Tuesday, he's gonna call me to go get it I have no clue how thats gonna work.. But the problem has gotten even worse. At first whenever I plugged in the earbuds that came with it, the audio would somehow magically return. Not through the buds mind you, they would just hang, through the phones actual speakers. I could make calls and everything again, but suddenly it started lagging like crazy and now it won't even get past the load-up "touch pro" screen. It just freezes there, I can't really go without a phone for 2 or 3 days and I need it on to receive their call. Is there anything I can do to get it running in some working manner?? And what can I do to stop these hardware issues from happening again??
EDIT: Another question, no reason for a new post. Is it possible to store my texts on my computer so I can delete em from my phone? I could never find the files!
It sounds like something is corrupted on your phone. Have you tried a hard reset? That is what returns the phone to "factory fresh". It will wipe out all of your data and any settings you may have changed which is not fun. However, it may solve more problems that it creates.
To Hard reset, turn the power off. Press and hold the volume down and Center button. Use the stylus to soft reset. Keep holding the volume down and center buttons. The screen will then give you instructions. Release and follow instructions.
Another option is to try a custom ROM. If you go this route, read the instructions carefully. Most importantly, USE A CDMA ROM!! Do not use the GSM ROM or much unhappiness will insue.
The downside to a Custom ROM would be that if you determine you need to replace your device under warranty, you have to undo everything. That takes a while and requires some reading.
Good Luck,
Doug M.
Thanks dwmackay! Appreciate the advice and I'll definitely keep all of that in mind when I get the replacement. I've always been curious about flashing ROMs and MightyRom looks very promising, is it safe to do? I'm sure atleast the keyboard will stop working again if not even more than that, would I be able to restore to stock and relock it easily? Appreciate all the advice!
Hi all, I'm wondering if anybody else has seen or heard of an issue like this.
I just bought a captivate from a person on craigslist, everything seemed fine when I was there checking the phone out (sim worked, perfect condition, etc) but now that I've got it home and been using it for a day I've noticed that the bottom touch buttons sometimes click on their own. Meaning I don't need to even touch any part of the bottom button area and the buttons activate. As you can imagine this is pretty frustrating, when you're in an app and all of a sudden the home button activates and brings you out of the app. It usually seems like the home button is the most susceptible, and sometimes will go crazy and keep clicking itself for 10-20 times in a row.
So far I've found no rhyme or reason as to why it's doing this and haven't been successfully in getting it to stop. I'm curious if anybody else is having an issue like this, and if so what did they do? I'd probably just return it to an AT&T store for a new unit, but I'm worried about trying to return the phone as a defective unit as I wasn't the original purchaser.
Any suggestions or ideas?
When I went to up switch my phone at best buy they're was a brand new phone that they took out oh the box for me that continuously hit the home button. You could see the back light of the button rapidly turn on and off
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this same problem on my first captivate, swapped it out and had the issue again except with the search button. Swapped it out again and finally got one without the problem.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks all, so it seems like it may be not just my specific unit, which I guess is good.
Now I'm just nervous about attempting to return the phone to AT&T for a swap out as I'm not the original purchaser. Anybody have any problems when doing something like this?
Mine does this too (search button), but strangely only under very specific conditions.
You can try AT&T's warranty exchange service, but there's a 10000:1 chance of getting it exchanged in the store without the original purchase receipt.
So, those 10000:1 odds? Ya... didn't happen. I took it in tonight and I said I was having problems with my captivate having the buttons activate own their own and they seemed interested, then found out that I didn't buy it from the store and pretty much stopped all trouble shooting and said they couldn't cover it and referred me to a "AT&T device support center". So that'll be my next step, or trying the warranty exchange service, this is the first I've heard of it.
Also what specific conditions does your search button activate?
On launch day, my first Captivate did that right in the store, it took 30 minuets and letting both the guy who sold me the phone and even the store manager see the phone kept doing that. Took it home and tried to charge it *left it charging for 6 hours and never got more then 84% charged*, returned it because the home button went off 20 - 30x in less then a minuet.. Now the second one works perfectly but I have to be careful sometimes I hit the search button with my hand!
HTH,
Charlie
I had the same problem and was able to fix it by upgrading to JH3. See my post here: (remove spaces) h t t p://forum.xda-developers.com/showthread.php?t=767666
mine is doing this randomly and i have to phsysically hit the home button to make it stop. Anyone have any idea why this is happening? I don't remember seeing this when i had the case on but last few days i've been carrying it around without a case, it has gone crazy a few times
Spastic search button
I had the same problem with my search button. It only happened occasionally and didn't seem like a big deal. When it started happening more frequently, I went to the store and they pretty much dismissed it as my fault. Should have pushed it further, but it wasn't horrible yet. Finally got so bad I couldn't deal with it any more so went back to the store (not out of my 30day exchange) and they got on the phone with their warranty company and a new one is being sent out. I hope it doesn't have worse problems.
I just received my Nexus S in Singapore from a friend who returned from the US.
All of the soft keys are not working/or lighted. Tried both hard and soft resets, but still not working.
Its going to be a HUGE hassle to exchange it again in the US.
Anyone else experienced this problem out of the box?
Ive exchanged my NS twice because of the touch keys. My first one the home button u had to press really hard to get it to work an my second one i had the same problem with the back button. My third one is pretty good although i do notice that the back button is alittle less responsive than the others but its alot better than the other two so im not worried about it. I would suggest exchanging it or send it in to get repaired
I'm having the same issue with the back button but it comes and go i'll just stick with it I heard it might be a software issue
I don't know if this was ever fixed but I just bought the HD2 off a friend and i saw it work for him but when i received it, it boots up normally, but then when i try to touch the screen, nothing responds except for the actual buttons. It seems to be running fine, just the screen doesnt respond to anything. No warranty. Is there a fix?
It sounds like the digitizer may be busted... You could consider trying to replace it yourself but it's a tricky business, especially when some models of the Leo require soldering to get the new one on
You could also try a different ROM. To be honest though, I would ask for your money back, as it's not in the condition you wanted.
I am wondering if this truly is a digitizer issue. This happened to me the other day. I reflashed my nand rom, and it eventually "woke up" and started working fine after about an hour.
Very strange, indeed. I'm hoping it is a software issue and that my digitizer is not failing...
love to hear some more thoughts on this!
I also have this issue, but when I press the screen very hard (very very hard) or when I press the end call button continuously then it works all again.
Same thing here. I got my HD2 since last March. It works really well until recently. If I let it sleep, the screen would not respond at all when if I wake it up. Luckily, it still under warrantee so T-mobile will replace a new one for me.