Hi I have added a unlimited data bolt on to my contract how ever it does have a fair usage policy of 200 mb. Has anyone gone over this limit. Do you get charged after this or do they stop data for that month after you have exceeded the limit. Or is it just to stop you downloading video, music and using VOIP???
Yes you will be charged the standard rate if you go over the limit, see O2's small print in their terms and conditions. Use SPB GPRS monitor to keep an eye on things it is a cheaper option, find it here.
So why is it called Unlimited than?
i spoke to o2 just after i'd added the bolt on to ask what the fair usage limit was, and i told there was no limit anymore and he would put a note on my account to say he told me that. Do i believe him no!!
Ekky2000 said:
i spoke to o2 just after i'd added the bolt on to ask what the fair usage limit was, and i told there was no limit anymore and he would put a note on my account to say he told me that. Do i believe him no!!
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I was told this instore also, although it's still in their T's & C's....
I will be phoning them on Tuesday because I'm still in my 14-day cooling-off period and they'll be getting the phone back if it's true. 200mb is not enough to last a month for rme.
We were talking about this in the office recently and a colleague called them up and asked what the limit really was. This is there responce.
Hello ,
Thanks for emailing us to confirm the usage allowed on your Data Bolt On.
Please be assured that there is no download limit or any fair usage policy to use this Bolt On.
However you may not use your SIM card in or connected to any other device or in a way that adversely impacts the service to other O2 customers.
If O2 reasonably suspect you're not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.
For more information on our Bolt Ons or for information on our terms and conditions, please click on the link given below:
http://www.o2.co.uk/iphone/boltons
I hope you'll find this information useful. If there is anything else we can help you with, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.
Kind regards,
O2 Customer Service.
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 174309
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Dude if you use 200mb in a month then you are seriously filling some cache in your internet explorer .
Even with exchange syncing outlook and commontime syncing with notes , Internet streaming etc I have never used 200mb in a month
i wouldn't worry too much unless you are gonna watch tv all day every day on your device
I bought a few apps on Windows Marketplace (using Taels ROM on HTC Touch Pro) partly just to play with it, and partly because I like to support app developers...but...
WTF?
I bought one app "Guitar Fretboard Addict" for the heady price of US$19.39. Not really worth it as it turns out. A nice app, but $5-10 would have been way more reasonable. ...at least I'm assuming it's USD. I'm in Australia, and the receipt only says $19.39 (an odd number) and it hasn't appeared on my credit card yet. I'm in Australia, but I'll assume for now Microsoft is being US centric...
But then, (WTF?) I went to http://marketplace.windowsphone.com and was poking around, and there is the same app, for US$9.95! (Like, half price). Weird...so I log in with my passport account, and the price jumps to $19.39!! How special do I feel?
Has anyone noticed anything like this before? Any explanation? What prices do you US based folks see if you check Marketplace from your handheld?
Just a theory, but I'd guess that by logging in it converted the price from US dollars (the default) to Australian dollars based on your Live account settings.
Barguast said:
Just a theory, but I'd guess that by logging in it converted the price from US dollars (the default) to Australian dollars based on your Live account settings.
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That's the only semi-reasonable explanation I can think of (but can't confirm until it comes through on my CC statement).
However, even if true, that is one [email protected]&ED exchange rate. Given that the Aussie dollar is 92c US at the moment, it should be more like AU$11 or so, NOT AU$20.
Like many, I am in cost containment mode. That being said, I am still a small business smart phone user (run my own solo business). I have had a Blackberry Curve for Verizon Wireless, which is coming up on contract in a week. I had downgraded in the last year from the corporate data (exchange) package for my small business, to the $29 data package, as I moved my solo business to Google Apps. I only use my device to check email, use my calender, and texting for the most part.
I am looking for the cheapest solution to get the most out of my google apps setup. An Android OS phone would be nice as I could easily synch my calender and email, but I am trying to save on the data package. I was looking at a decent messaging phone, as my wife’s plan on her LG Voyager is a little cheaper than mine, even with data ($10 a month for her as I recall). Would the XV 6900 be an option for me without the data package, or should I simply settle for a crappy messaging phone?? Could anyone suggest a possible option without shelling out too much for a new phone?
Thanks for the help!
ajfitzer said:
Like many, I am in cost containment mode. That being said, I am still a small business smart phone user (run my own solo business). I have had a Blackberry Curve for Verizon Wireless, which is coming up on contract in a week. I had downgraded in the last year from the corporate data (exchange) package for my small business, to the $29 data package, as I moved my solo business to Google Apps. I only use my device to check email, use my calender, and texting for the most part.
I am looking for the cheapest solution to get the most out of my google apps setup. An Android OS phone would be nice as I could easily synch my calender and email, but I am trying to save on the data package. I was looking at a decent messaging phone, as my wife’s plan on her LG Voyager is a little cheaper than mine, even with data ($10 a month for her as I recall). Would the XV 6900 be an option for me without the data package, or should I simply settle for a crappy messaging phone?? Could anyone suggest a possible option without shelling out too much for a new phone?
Thanks for the help!
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The Vogue (XV6900) is a viable option since you could use Android on it. I would go with that if I were you.
if your contract is up and you want to pay less than you are with verizon go with a different carrier because verizon is pretty expensive.
josefcrist said:
if your contract is up and you want to pay less than you are with verizon go with a different carrier because verizon is pretty expensive.
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Sprint has very nice plans (anymobile, etc)...
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES
Changes to Mobile Internet fair use policies
T-Mobile is the only operator to give customers the Mobile Internet for a fixed-price. We never charge our customer's more than they expect for their Mobile Internet in the UK.
Therefore you'll never need to worry about how many emails you've sent, how long you've been on-line or the ‘data / GB’s’
Browsing means looking at websites and checking email, but not watching videos, downloading files or playing games. We’ve got a fair use policy but ours means that you'll always be able to browse the internet, it’s only when you go over the fair use amount that you won’t be able to download, stream and watch video clips.
So Whats Changing? - From 1st February 2011 we will be aligning our fair use policies so our mobile internet service will have fair use of 500MB.
What Does This Mean? - We’ll always let you email and browse the internet and you’ll never pay more than you agree to. We do have a fair use policy but ours is there to make sure we deliver the best service possible to all our customers. This means that you’ll always be able to browse the internet.
So remember our Mobile Broadband and internet on your phone service is best used for browsing which means looking at your favorite websites like Facebook, Twitter, Gmail, BBC News and more, checking your email and looking for information, but not watching videos or downloading files.
If you want to download, stream and watch video clips, save that stuff for your home broadband.
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It looks like T-Mobile UK decided that their new year's resolution would be to get rid of all of their customers...
I Don't get it. A lot of these streaming services have fee's attached to them which i understand. What I don't understand is why double charge for the service and the connection.
I think that it would be harmful to all the companies that thrive from these types of use. The only way I would justify this is if we away with the high cost of talk plans. I do not want to be forced into some overpriced talk plan when I do most of my talking via the web.
in before xda hacks a way around it.
Only a tiny percentage of mobile phone customers use more than 500MB a month.
Rather than cut off internet access completely, they'll still allow web and email, just no heavy use types.
Tarriffs seem completely different in the US from what people have posted too.
Over here it's normal if you're on a contract to always pay just the contract fee, due to the free minutes/texts/internet included.
The knack is to work out how much you use, how much that would cost, and pick a tarriff which costs less but gives you the same use.
All operators are bringing in or have brought in a 500MB a month AUP, they'd be crazy not to as any network that doesn't will be swamped by all the heavy users.
Meanwhile all the low and medium users will benefit through the freed up bandwitdh.
So what about all these new so called services. I mean this isnt just one company its all of them.
How can att support the atrix and data. While docked it uses a full web browser. Thats gotta consume way more data.
3 UK has done the opposite. I have the carrier and I have been happy with their plans. I brought my Nexus One from the US (ATT Bands) and have happily been using unlimited skype, 2gb data, 300 mins, 3000 txt and more for only £15 / mo with monthly contracts.
T-Mobile almost got my business with the 3GB plan, but wanted me to buy an android device from them to qualify for it!
Well that sucks. Are there bigger (more expensive) plans available?
All the cheap prepaid carriers here in Germany are offering 5GB, which seems to be becoming the norm. I figured the rest of the world would be following suit...?
This is completely removing the reason I joined T-Mobile in the first place.
T-Mobile are turning my smartphone dumb!
T-Moblie have always had terrible customer support, and this has just tipped me over the edge. They're losing me as a customer.
T-Mobiles Internet cap
Guys does this cap effect Recent T-Mobile plans only?
I'm asking because I've had my Unlimited Data, Internet package with T-Mobile for over 8 Months now ...
regards
raziel123 said:
Guys does this cap effect Recent T-Mobile plans only?
I'm asking because I've had my Unlimited Data, Internet package with T-Mobile for over 8 Months now ...
regards
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HI M8t
Just got off the phone with T-Mobile, and it is affecting me too, Damn them
Are on a Unlimited Data, Internet package with T-Mobile and so think it affects u 2 m8t.
Asked how they can do this because we do have a "contract" with amount and time duration of the contract, but they say as long as they give "us" 30 days notice they can do anything, but still we can not just give them "30 days" notice. Will leave them as soon as i can!
And don't you think they gave me the **** excuse that this was to free up bandwidth! Told the to stop this B$%**** excuse and upgrade there infrastructure instead!!
I'm positive that if they change the usage policy for ALL customers.
You are entitled to cancel your 'contract' as they will have breached the one that was signed by you.
My phone bill with them is £275, and if they try and cap my data, I'll be cancelled by the 2nd Feb!
xaccers said:
Only a tiny percentage of mobile phone customers use more than 500MB a month.
Rather than cut off internet access completely, they'll still allow web and email, just no heavy use types.
Tarriffs seem completely different in the US from what people have posted too.
Over here it's normal if you're on a contract to always pay just the contract fee, due to the free minutes/texts/internet included.
The knack is to work out how much you use, how much that would cost, and pick a tarriff which costs less but gives you the same use.
All operators are bringing in or have brought in a 500MB a month AUP, they'd be crazy not to as any network that doesn't will be swamped by all the heavy users.
Meanwhile all the low and medium users will benefit through the freed up bandwitdh.
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All good and well, But it is rather Dubious to claim that you were offering an Unlimited internet package and then claim to restrict it using a 500 MB per month "Fair Use Policy" ... which incidently was not amentioned or stated in the terms and conditions ...
clearly the T-Mobile numpties tried to consume more than they can physically swallow ...
regards
unubtanium said:
HI M8t
Just got off the phone with T-Mobile, and it is affecting me too, Damn them
Are on a Unlimited Data, Internet package with T-Mobile and so think it affects u 2 m8t.
Asked how they can do this because we do have a "contract" with amount and time duration of the contract, but they say as long as they give "us" 30 days notice they can do anything, but still we can not just give them "30 days" notice. Will leave them as soon as i can!
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Thanks mate,
I'm gonna have words with them, I'll see what happens when they get my 30 Days Notice ...
long as they us 30 Days Notice, they can change any terms and conditions?
regards
Raz
raziel123 said:
All good and well, But it is rather Dubious to claim that you were offering an Unlimited internet package and then claim to restrict it using a 500 MB per month "Fair Use Policy" ... which incidently was not amentioned or stated in the terms and conditions ...
clearly the T-Mobile numpties tried to consume more than they can physically swallow ...
regards
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Remember your contract (you did read it didn't you?), it will say that they're able to change the terms and should also say you're able you cancel because of the change.
Many companies have had their knuckles wrapped because while stating unlimited they've imposed (in many cases hidden) limits, so in response they're now making the limits public.
Don't like it? Check your contract for the get out clause and tell them you're off, just don't expect them to be sorry to see you go.
This was the only reason I put up with their crappy network coverage. I do hope I'm able to cancel.
Slogan change?
Life's for sharing ... as long as it's not via videos or pictures
or
Life's for sharing ... just do it on somebody else's network, not ours
Sent from my dragon 32
zytron said:
Slogan change?
Life's for sharing ... as long as it's not via videos or pictures
or
Life's for sharing ... just do it on somebody else's network, not ours
Sent from my dragon 32
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LOL.........
Life's for sharing ..... but use your home broadband for that stuff.
Been with T-Mob 8 years, I prob don't use that much data, but I'm still leaving them for being underhand. I signed an unlimited data plan so they can kiss my ass goodbye...
I'll be sending them a letter to cancel my contract and then cancelling my direct debit...!
xaccers said:
Remember your contract (you did read it didn't you?), it will say that they're able to change the terms and should also say you're able you cancel because of the change.
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Just chatted with my friend(assistant manager at t-mobile shop) and hi mentioned that you can not cancel a contract because of them changing the terms.
Or is my friend wrong?? Please say so, so i can cancel my contract!