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I'm on a o2 Data 36 tariff (36Mb) and each month I receive a bill that does not show any details regarding amount used and the amount carried forward.
Having spent an hour in the o2 shop today talking to some dimwit that hadn't got a clue he suggested that that I need to pay for itemised billing, don't be stupid was my reply. In the end I ended up speaking to customer services and they said this information was available using my online billing, and they even read out the bytes used etc.
Unfortunately I cannot find this information on my online bill, can anyone confirm if it is available and if it is where do I find it?
Cheers
any advice on how to proceed with this one?
apologies for the length and also if its in the wrong forum... couldnt really work out where to put it
Sometime at the beginning of March i called and spoke to a guy in the Vodafone Cancellations team. I explained that i was looking to leave as they didn't have any data bundles.
He explained to me that I could change my contract to a new one which, for the same amount a month (£25) i could have 150 mins (instead of 125... but i would be losing the stop the clock, which i didn't much use anyway) and it would include a text message bundle.. which includes data. Now, I was aware that this USED to be the case (i even questioned him), but he assured me that this was the case as it was a new package. I explained what i use data for so he knew that it should be ok for me.
So i went along with it as it offered me a new phone for a reasonable cost.
I checked my bill for March and my Unbilled charges and it appears i have been charged for Data usage... to the sum of about £30.
To be honest i have little use for the contract if it doesn't include data... i use data for email (not vodafone) and general "emergency" surfing.
In my eyes i have been sold this contract under false pretenses and is tantamount to fraud. I am locked into a contract for 18 months which doesn't include the main selling point for me.
I've called them a couple of times now last week and all they have said is "ooh no the txt msg bundle doesnt include data"... which serves no purpose other than to wind me up. and tell me that the guy who sold it to me should ring me back.. (but he hasnt yet since last week)
:update: just called them again as they have yet to reply to an email i sent them laying out all the details. having explained it all about 3 times to various people i spoke to a woman who went off to check with manager (wouldnt let me speak to them though) and told me there is NOTHING they can do.. they just dont offer any data packages... she doesnt have access to recorded phone conversations and they dont record them all anyway! oooh but she said she would get the 30quid fee wavered from last month.
i asked just what use is that , i'm now stuck in a 18 month contract which i could have took out with a different company and had included data.. she sounded not particually bothered and offered no solution. i can cancel if i like and pay £350 cancellation charge. which is nice.
any ideas on how to proceed?
Well unless you signed a contract, they are trying to nail you to it by agreeing to a verbal contract, and acceptance of service.
You have used the services, and they have charged you for something you were told would be part of the bundle.
Now, on the face of it, that's still breach of contract, since you made a verbal agreement.
Unless they have evidence of this via a recorded call (which they should have to be honest) then tell them you are going to cancel the agreement due to their breach of contract unless they are willing to honour it.
If it means going to small claims court, then do it, I am fairly certain you would win either by cancellation of the remaining 17 months, or by them agreeing to give you the data.
If you are more interested in the data, then you can always write to their data protection governance officer, and request any and all information they hold on you, including recorded voice calls, it would be helpful if you could tell them the dates, and if this exists, they have to provide it to you by law.
Then you can use that as evidence to make them agree to the terms, or to cancel the contract.
I had a problem with T Mobile going back last year, and they would not cancel my contract, they only way I could get them to shift was to go to Trading Standards and get them involved - funny they seemed to be able to cancel the contract then.
I would suggest to sending the a letter (not email) and send it Registered Delivery (this always seems to suggest to them that this is the first stage in legal action).
interesting point about contacting the data person.
i've just called up Otella (is that spelt right?) the phone ombudsman and they told me to write an official letter explaining the problem and what i would like to get it resolved. then depending on the reply they would like to help me get it resolved. the fact i was going to leave and the cancellations team sold me the package to which i stayed with vodafone seems to slant to the positive for me..
i'd be too much of a wuss to be taken to court over it
thefunkygibbon said:
any advice on how to proceed with this one?
apologies for the length and also if its in the wrong forum... couldnt really work out where to put it
Sometime at the beginning of March i called and spoke to a guy in the Vodafone Cancellations team. I explained that i was looking to leave as they didn't have any data bundles.
He explained to me that I could change my contract to a new one which, for the same amount a month (£25) i could have 150 mins (instead of 125... but i would be losing the stop the clock, which i didn't much use anyway) and it would include a text message bundle.. which includes data. Now, I was aware that this USED to be the case (i even questioned him), but he assured me that this was the case as it was a new package. I explained what i use data for so he knew that it should be ok for me.
So i went along with it as it offered me a new phone for a reasonable cost.
I checked my bill for March and my Unbilled charges and it appears i have been charged for Data usage... to the sum of about £30.
To be honest i have little use for the contract if it doesn't include data... i use data for email (not vodafone) and general "emergency" surfing.
In my eyes i have been sold this contract under false pretenses and is tantamount to fraud. I am locked into a contract for 18 months which doesn't include the main selling point for me.
I've called them a couple of times now last week and all they have said is "ooh no the txt msg bundle doesnt include data"... which serves no purpose other than to wind me up. and tell me that the guy who sold it to me should ring me back.. (but he hasnt yet since last week)
:update: just called them again as they have yet to reply to an email i sent them laying out all the details. having explained it all about 3 times to various people i spoke to a woman who went off to check with manager (wouldnt let me speak to them though) and told me there is NOTHING they can do.. they just dont offer any data packages... she doesnt have access to recorded phone conversations and they dont record them all anyway! oooh but she said she would get the 30quid fee wavered from last month.
i asked just what use is that , i'm now stuck in a 18 month contract which i could have took out with a different company and had included data.. she sounded not particually bothered and offered no solution. i can cancel if i like and pay £350 cancellation charge. which is nice.
any ideas on how to proceed?
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i have exactly the same problem as you last month as well, vodafone told me my contract include data, but my bill ends up with £137!!!! I phone up a few time and they told me the data bundle only include 50mb, and they say i use 98mb so they charge me the extra, i wanted to cancel the contract as well, but they say i can't......unless i pay £350. Great, stuck with this useless contract now....should have gone to T-mobile.
Anyway, they also told me Vodafone is coming up with new data package on may, so hopefully the plan is good then i will change my price plan.
Well, I hate it when I need to cancel a contract. I always get those X months free contracts I can get from whatever companies that is able to offer that. As such, I usually cancel my contract every 12 months (yes, I mass SMS all my friends the new number, good way to filter out friends ). And I had enough of their silly efforts of trying to stop you from getting off their contract, and now, after few years of improvements, it seems that the good 'reason' to tell them is that you are leaving the country Pretend that you are from somewhere else, pretend that you are going else where to get a job. It is easy for them (I think they may get into trouble if their call/leave rate is too high) and easy for you.
As for your current contract, it is unlikely they do not have their phone conversation recorded. In that case, there is no proof that you are actually in a contract anyway. I think you need to find some organization that deals with consumer affairs.
I had some problems getting an XDA Exec repaired with O2 - they kept wanting to give me a basic Nokia as a loan phone while it was done (and that's simply no substitute for an exec).
I eventually paid for an insurance claim when they said I could get it swapped that way but when that one was faulty too, I played merry hell with them...and got absolutely nowhere. I talked to loads of different people and managers and just ended up going round in circles - either I made another claim on the insurance or accepted a basic nokia for the weeks my phone would be being repaired.
So, I found out who the CEOs of O2 UK and O2 worldwide were and emailed them. My phone was replaced free of charge the next day and they refunded my insurance claim excess.
Major kudos to O2 for sorting out the problem, bad that it took them so long.
The point though is not to let them push you around. You're paying them for a service. They *need* the business of people like you. Don't be....
too much of a wuss
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....and let them get away with it. All the laws of the land are on your side. There's nothing to be scared of
I understand there's a section of their contract that says that if they increase a price and your monthly costs rise by more than a certain amount (without your usage pattern changing) you can cancel.
Someone on DigitalSpy.co.uk was having a similar problem with Voda's data charges.
hmmm.. just checked their new data tarriff. and its complete crap. making out that its such a great deal. £1 a day for up to 15mb usage. thats £30 quid a month then just for data.. sod that. tmobile's web and walk is only 7quid and no upper limit (not that i would use more than a meg or two a day anyway)
grr
thefunkygibbon said:
hmmm.. just checked their new data tarriff. and its complete crap. making out that its such a great deal. £1 a day for up to 15mb usage. thats £30 quid a month then just for data.. sod that. tmobile's web and walk is only 7quid and no upper limit (not that i would use more than a meg or two a day anyway)
grr
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hey, where do you see the new data plan? do you mind to post a link?
Hi,
I had problems with service providers in the past as well (TV companies, phone companies and ISP's).
They all work with the following objective: to get the maximum profit, serving the worst possible service/support. If you look at this fact from an economic point of view, you will find that this is really the most profitable way of doing it, though the end-user probably will not be very satisfied with it.
Anyway: the best thing to do are the following rules:
1) Write them a registred letter explaining the facts.
2) Explain them what contract you where talked into.
3) Explain them that you only accept exactly that service.
4) Explain them that you give them two weeks to sort things out.
5) Explain them that after those two weeks, you either get an acceptable answer (i.e. they cancel the contract or provide you with the service they promised), or you cancel the contract because they where not able to provide you with the promised service.
6) Explain that in this last case you will cancel all payments.
7) DO NOT PAY. YOU DON'T HAVE ANY CONTRACT, UNLESS THEY PROVIDE YOU WITH a) a signed contract or b) a recorded call.
Don't be a wuss, because they are sharks. Treat them like a hunter!
Cheers,
vma
some great tips the only thing is if you dont pay as some peeps suggest you might get a default credit against you and if you have bad credit you might not be able to get credit with another operator in the worst posible case.
If it would get that far, legal advice should be mandatory.
Cheers,
vma
cheers guys.
the vodafone tariff details is at www.vodafone.co.uk/dataprices
Hey i thought i would share my experience with t mobile so far due to their upgrade blunder::
T-Mobile Customer Relations Mr ###########
[email protected] ###address###
[email protected]
Account Number: ##########
Mobile Number: 07#########
Due to recent as yet unresolved problems I have had from T-Mobile I feel I have no other choice but write this email. the staff I have spoken to have all being very nice on the phone and made promises that as yet have not being fulfilled and the majority of times nothing has being done.
I was informed by my local T-Mobile store on the 23rd of July that T-mobile had stock of the new ‘MDA Vario IV’ and this had being confirmed by other people (see this link ((see this link (by the way my user name on this site is spzero)) then the next day I rang up and asked if I could upgrade to the new Vario IV knowing there was some confusion I questioned the member of staff about this and was informed that they did have some in stock and would be sent one out, after posting of my joy on the same site above I read further that people were being lied to about this phone and sent the ‘MDA Compact IV’( see further proof here in this same thread) I rang back T-Mobile and was informed I had ordered a ‘MDA Compact IV’ despite my conversation verifying which phone I was after. I spoke to a CSA who was helpful and tried to resolve the problem but the phone had being dispatched and all I could do was refuse the delivery she did also say that “many phone companies do similar things she used to work at Orange and informed me they purposefully placed early, incorrect due dates on there systems and website to entice customers, knowing orders could not be fulfilled and by the time a complaint had being made stock would be in and the customer would have got the phone they wanted.” It seams the same thing is going on here at the end of the call she advised she would call me back before the 4th of august as my next statement would be issued if not sorted out then that I would be charged for a higher Tariff that I had agreed to, in order to be able to get the phone I wanted and also would be charged for the phone.
I waited and received no phone call on the 5th of August I received two text messages from T-Mobile one advising my phone had being returned and one advising my available credit for the rest of the month. I rang up to enquire about this immediately as they was much talk time available than expected and assumed I had being charged at the new higher price tariff, I was informed that this was a mistake and my bill would be adjusted when I received it in the post.
A few days later on the 8th of August my Bill turns up for £106.26. This included a £5.95 charge for delivery which I never agreed to and am quite sure was never told about. I rang T-mobile and got thru to a Stephen the line was disconnected instantly and when I called back got the same agent who listened to my problem and then said I will place you on hold while I look at the account but he didn’t give me chance to agree to this or ask if it was ok. While waiting for Stephen to come back I managed to eat my tea that had being prepared and after 10 minutes I was still on hold. I rang back and spoke to Ashley who’s team number was 799. I was told that a credit would be applied to my bill to make up for their error and that it had all being sorted and asked if they could help further I asked what my bill would be with the credit and was told £99.27 I couldn’t understand this as I had returned the phone and had a text message to confirm safe receipt and the tariff had supposedly being adjusted (My previous tariff was about £35.00 a month and I rarely used any texts or calls above my free allowance. In fact the only charges outside of my price plan was for £0.68 for call charges.) and as I had previously requested a cheaper tariff knew they was no valid reason for my bill to be above £30.00.
My call was transferred to another agent I was told by Ashley she would advise what my call was regarding and give the agent my account details, I was transferred to a CSA called Mark in the Ready 2 team who had no idea what the call was regarding and didn’t have my details so I had to confirm security questions again, after this Mark was able to help I was told to cancel my Direct Debit at my bank as he was not sure if it would take the £106.26 or the new adjusted amount he was processing, I was also told to wait 3 days and my bill would be corrected and could pay the new amount with a debit card over the phone and cancel my account as by this time I was that upset with the service I no longer wanted to deal with T-mobile again.
On the 12th I received a call from T-mobile but as was at work missed it I rang back and was told there was no information on my account as to who had called or what it was in relation to I was also told my current balance still hadn’t being adjusted but as it had not yet being 3 working days I decided to wait. The next day I received a further call and answered this and was asked if I was interested in T-Mobile’s fantastic Mobile Broadband and declined to accept the offer due to all the problems I have had and that I already had a similar service from 3.
When I got home today (The 14th of August) as I was unsure if my account had being sorted I rang T-Mobile to check (this shows on my phone the call was made at 5:15pm) I was advised by the automated service that my balance was still at the £99.27. I then spoke to spoke to mark on team 718 and asked to speak to a team leader, he refused to put me thru and wanted to know what I was calling about. I advised that due to the way my problem had being handled I didn’t want to speak to a CSA again but I wanted to speak to a manager and I knew my legal rights concerning this as I work in a call centre he still refused to transfer me and continued to ask what it was regarding I said if he checked the notes it should indicate what the problem was regarding, he looked at the notes and advised the last two calls showed I had called up and asked for my balance and the second time asked for my Direct Debit to be cancelled but no other notes so he was clueless, as the two previous calls on the system were lengthy complaints and took some time I was surprised at the lack of any further information. He checked back at other notes and advised me that a credit was going to be applied to my account at my next bill date, I advised that this would mean in order for me to pay my account this month and not miss a payment I was having to pay for their error as the only reason I took the new Phone and Tariff was because I was lied to at the outset about the availability of a phone, I don’t mind paying for my call time and text usage but I don’t see why I should pay for T-Mobiles error. He didn’t respond to this and advised they have their processes and no one can credit my account before my next bill date. A asked why I had already being credited a refund that was showing on my account as my bill had reduced and again no real answer was given just that it was a credit for delivery and this was different to the credit of a handset and tariff adjustment. As I used to work for o2 and currently work in a call centre I know how things should work and I know some one can sort this problem out and place a credit on my phone account now, but I was told by Mark that it would not happen as no one was able to do this in the end after going in circles I again asked to speak to a team leader, manager or whoever could help me and was informed I would be called back by a Team leader as none were available, in between one and two hours. Due to these problems I asked for an email address I could complain to and was advised of the one above, then I was informed that this department could credit my account and sort all my problems out but no telephone number was available and all communication had to be by email or post. I advised Mark that I was going out and needed the manager call back ASAP. When I returned home my phone showed just one missed call which was made at 8:12 so again I was given wrong information as this was actually over two and a half hours after my request.
Due to the way I have being treated as a paying customer and the fact that I have repeatedly being lied to over the phone by and that my account has not being updated I find no other alternative but to send this email which shows the underhanded tactics that T-Mobile is using and despite myself and others advising of the lies in regards to stock of the new phone fact the blunders, thru either lack of training or blatant dishonesty, continue (just read the following forum threads in full from xda-developers.com same links as above) It also seams the same pattern of lies happened with the release of the Vario III and Compact III.
I hope some one can sort my statement out as at the moment I am being charged for a mistake that T-Mobile has made due to lies or marketing strategy and this seams to not just be an operator error but a marketing scam in order to hold on to customers and entice new one’s and I think this should not be tolerated by paying customers and I expect my account to be sorted out so I can have the privilege of never having to deal with such a company in the future. Also due to the now many hours of my time in writing this email and speaking to staff I expect compensation or this matter will be taken further
PS this information has being posted on the internet where no doubt all those wanting to buy your new phone will be warned of what a terrible company you are and no doubt purchase the o2 xda diamond pro (which is the same phone just renamed
Just sent the email awaiting reply the amount of misinformation from this company is amazing lets see what happens
Wow that's some email! lol. I've been on the phone with t-mobile and the dude said to me late august or september, but most likely september.
Looks like I'll be getting it with t-mobile- they seem like the only people that have half descent data add ons. will probably be getting it on "Combi 40 + web'n'walk (18 months)" for £40.50 a month + £5 extra for "Mobile Broadband Plus (3GB fair use)"
The way I justify spending £45.50 a month on a phone is that after the 18 months it'll have cost me £819. so if you take away the £500 cost of the phone it works out at £17.72 a month for; 1000 minutes, unlimited txt and 3GB of HSDPA- or does anyone see a flaw in my plan? lol.
adamdon89 said:
Wow that's some email! lol. I've been on the phone with t-mobile and the dude said to me late august or september, but most likely september.
Looks like I'll be getting it with t-mobile- they seem like the only people that have half descent data add ons. will probably be getting it on "Combi 40 + web'n'walk (18 months)" for £40.50 a month + £5 extra for "Mobile Broadband Plus (3GB fair use)"
The way I justify spending £45.50 a month on a phone is that after the 18 months it'll have cost me £819. so if you take away the £500 cost of the phone it works out at £17.72 a month for; 1000 minutes, unlimited txt and 3GB of HSDPA- or does anyone see a flaw in my plan? lol.
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3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
spzero said:
3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
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O2 maybe good with the unlimited data but their call minutes are poor. I have been looking at all of the companies and T-Mobile's minutes are good and it will mean that I will have to change to a 18 month contract. But the only other provider that may come close is 3. But are they going to offer the touch pro?
spzero said:
3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
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I don't know I did some digging around and it looks like all the networks now have really bad fair usage apart from t-mobile atm.
O2's "Unlimited Web Bolt On":
A fair usage policy applies and average monthly usage is expected to be below 200MB...
Vodafone's "Mobile Internet and email pack":
Subject to a fair use limit of 500mb per month...
Orange's "Orange World Monthly Access":
The Offer provides 250 MB data browsing...
It looks like everywhere you go it's gona be useless data add ons for £5/7.50 a month :/
"3" have the best value unlimited data packages.
Personally I'm on Vodafone who are woeful in the UK for data packages, but I struggle for a signal in my little corner of London with other networks...
update! So my automated response from T-Mobile advised i would be contacted in 3 working days or an email sent.. well they have half an hour to sort out my problem. i did get a call this morning from someone in cust services bu as i havea job was not able to discuss my account she asked when to call back and i said i had a lunch break at 1.30 so at 3.15 or something i got a call again unabe to discuss but she appologised for the delay and arranged to call me back when i had finnished work @ 4.00 so no call im now on a train wit intermitent signal so unlikely to get a call even if she tries and i did advise i would be on a train and th time to call.. well the girl dealing Danielle finnishes soon so once agin seems like they are full lies and empty promises..... this is disgraceful and i am shocked at the disgraceful service or lack of it so far........ will up date if they ever sort any thing out
Any news on your dilema from T-Mobile?
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
Noonski said:
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
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Joker! Did you get her number? I'll be trying to get that friends and family discount.
Noonski said:
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
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Is that what they mean by customer care then ?
adamdon89 said:
O2's "Unlimited Web Bolt On":
A fair usage policy applies and average monthly usage is expected to be below 200MB...
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Did you read that on the expansys site by any chance?... old information! I believe O2 have now changed their terms for this bolt on, and don't specify a limit anymore! Read page 2 of this thread and you'll see what I mean. It would certainly make sense for O2 to offer a good data plan so that they can shift their iphone 3G's!
I'm currently on a "solo" sim only contract with T-Mobile, but I'm in the process of transferring to O2 as they're currently doing a great "simplicity" pay monthly package, which at the moment has a special offer £5 off the monthly fee (offer expires end of August). It comes with the unlimited text bolt on, but there's an option before purchase to change it to the unlimited web bolt on, and if you do that you'll end up with 600 mins (any network), 1000 texts, and unlimited web for £20 a month I don't think any network can beat this offer.
Anyway regarding the fair usage policy, if O2 do claim my data usage is too excessive (which I doubt will happen), I'll just go straight back to T-Mobile again. The great thing about sim only deals is that they only have a 30 day contract, so they're easy to get out of. The downside of course is because they're sim only you won't ever get an upgrade deal from your network - you'll have to buy a sim-free handset or a pay as you go handset on your network and chuck away the sim card that it comes with.
P.S. Thanks to EViS for pointing out that great O2 offer to me
I understand what your saying, but without a subsidy you are looking at £500 for the phone, that is equivalent to nearly £30 per month over 18 months. meaining your total monthly is around £50 per month ! where as on T-mob you will probably get the phone + unlimited data +more mins and more texts for the same amount
RavenY2K3 said:
Any news on your dilema from T-Mobile?
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Hey yeah i got a call yesterday from Danielle while on the train so signal kept dropping couldnt have a real conversation. but
So far my balance has being wipped off and i am due a call back on tuesday to discuss my other problems in the email. i would imagine Danielle will read this as she is monitoring my account so what should i ask for in compensationto give her a heads up here are some ideas a pre-release vario VI??? a htc diamond pro (its the same phone BTW just incase you are reading this but its already released) lots of money??? never to have to speak to t-mobile again ?? Any better answers on a postcard??????
To be honest i dont know if i want to keep my contract even if they do offer me a great deal but i would have my price......................
Got a call today from Danielle again offered me an extra months line rental as credit and said if i stay with them she could offer a line rental discount for the future and a largely reduced handset, but when i said i wanted the vario 4 was told non in stock so i said i wanted to cancel my contract and was told i couldnt as i had just upgraded my phone..... i almost went mad with her she should know by now i didnt upgrade but that the company she works for had lied to me to agree to an upgrade and it was returned its quite funny really, she did say tho that my complaint had gone right to the directors and will be looked into so who knows maybe they will stop the madness,, by no means a great outcome but at least its something..
I'm just about managing to sit tight with T-Mobile UK despite thier incompetencies. How hard can it be to say "it's in testing, not sure when it'll be ready". Even that would be better than "dunno - not on my system". Just makes me think of David Walliams saying "Computer says no".
What does slightly concern me though is that my advertised upgrade price to the Compact IV is £100. What the hell does that mean the Vario IV is going to cost me?
I fear some hardcore haggling may be in order.
It's starting to get the point when I need a new phone badly. My Vario II is dying a slow and very apparent death. If the Vario IV doesn't come soon I might have to give up and jump to the Compact IV. Damn shame that would be - I love a keyboard on my phone. Had one since my O2 XDA IIs. What will I do without it?
Come on T-Mobile - sort yourselves out!
dom_mitchell1 said:
I'm just about managing to sit tight with T-Mobile UK despite thier incompetencies. How hard can it be to say "it's in testing, not sure when it'll be ready". Even that would be better than "dunno - not on my system". Just makes me think of David Walliams saying "Computer says no".
What does slightly concern me though is that my advertised upgrade price to the Compact IV is £100. What the hell does that mean the Vario IV is going to cost me?
I fear some hardcore haggling may be in order.
It's starting to get the point when I need a new phone badly. My Vario II is dying a slow and very apparent death. If the Vario IV doesn't come soon I might have to give up and jump to the Compact IV. Damn shame that would be - I love a keyboard on my phone. Had one since my O2 XDA IIs. What will I do without it?
Come on T-Mobile - sort yourselves out!
Click to expand...
Click to collapse
Hold out my friend only a couple more weeks T-Mobile are building up hype for the phone so that they can sell more. I think that it will come out in September within the first two weeks they like to release at least one new phone a month and this one will be a big seller until they release the gphone the following month.
T-Mobile really have no business sense. I am due an upgrade and would like the MDA Vario IV / HTC Touch Pro. They can't tell me when the Vario is out and they wont cut me a deal if I get the touch pro off a reseller even though expansys seem to think it's worth their time offering it on my current contract at £2.50 cheaper a month for £110! Rather than give me a similar deal t-mobile'd rather lose a customer it seems ( and make me wait for my new phone ), they're even asking for £100 just to upgrade to the diamond/compact! I don't see the logic :S
I'm tempted to get it off vodaphone business when it's out later this month, if anything just to not stay with t-mobile! (Also although vodaphones coverage sucks they have good contracts and in some places support 6.8mbps 3g).
I feel sorry for anyone else trying to get this phone without paying the £496rrp lol
Just got woken up by a tmobile rep at a store to tell me the reason why the vario 4 isnt out yet is because the device is currently over heating and HTC need to fix this issue before they sell them
I don't know weather this is true or not but it sounds a bit far fetched for a device that's meant to be technically identical to the touch pro.
I dunno maybe there changing hardware specs as well...
Oh and exspansys deals are not fair the contracts are 5-10 quid more expensive per month for the equivalent deals on o2s shop and website.
And untill exspansys changes the details on the site i have to assume the data package does have a 200 mb FUP
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES
Changes to Mobile Internet fair use policies
T-Mobile is the only operator to give customers the Mobile Internet for a fixed-price. We never charge our customer's more than they expect for their Mobile Internet in the UK.
Therefore you'll never need to worry about how many emails you've sent, how long you've been on-line or the ‘data / GB’s’
Browsing means looking at websites and checking email, but not watching videos, downloading files or playing games. We’ve got a fair use policy but ours means that you'll always be able to browse the internet, it’s only when you go over the fair use amount that you won’t be able to download, stream and watch video clips.
So Whats Changing? - From 1st February 2011 we will be aligning our fair use policies so our mobile internet service will have fair use of 500MB.
What Does This Mean? - We’ll always let you email and browse the internet and you’ll never pay more than you agree to. We do have a fair use policy but ours is there to make sure we deliver the best service possible to all our customers. This means that you’ll always be able to browse the internet.
So remember our Mobile Broadband and internet on your phone service is best used for browsing which means looking at your favorite websites like Facebook, Twitter, Gmail, BBC News and more, checking your email and looking for information, but not watching videos or downloading files.
If you want to download, stream and watch video clips, save that stuff for your home broadband.
Click to expand...
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It looks like T-Mobile UK decided that their new year's resolution would be to get rid of all of their customers...
I Don't get it. A lot of these streaming services have fee's attached to them which i understand. What I don't understand is why double charge for the service and the connection.
I think that it would be harmful to all the companies that thrive from these types of use. The only way I would justify this is if we away with the high cost of talk plans. I do not want to be forced into some overpriced talk plan when I do most of my talking via the web.
in before xda hacks a way around it.
Only a tiny percentage of mobile phone customers use more than 500MB a month.
Rather than cut off internet access completely, they'll still allow web and email, just no heavy use types.
Tarriffs seem completely different in the US from what people have posted too.
Over here it's normal if you're on a contract to always pay just the contract fee, due to the free minutes/texts/internet included.
The knack is to work out how much you use, how much that would cost, and pick a tarriff which costs less but gives you the same use.
All operators are bringing in or have brought in a 500MB a month AUP, they'd be crazy not to as any network that doesn't will be swamped by all the heavy users.
Meanwhile all the low and medium users will benefit through the freed up bandwitdh.
So what about all these new so called services. I mean this isnt just one company its all of them.
How can att support the atrix and data. While docked it uses a full web browser. Thats gotta consume way more data.
3 UK has done the opposite. I have the carrier and I have been happy with their plans. I brought my Nexus One from the US (ATT Bands) and have happily been using unlimited skype, 2gb data, 300 mins, 3000 txt and more for only £15 / mo with monthly contracts.
T-Mobile almost got my business with the 3GB plan, but wanted me to buy an android device from them to qualify for it!
Well that sucks. Are there bigger (more expensive) plans available?
All the cheap prepaid carriers here in Germany are offering 5GB, which seems to be becoming the norm. I figured the rest of the world would be following suit...?
This is completely removing the reason I joined T-Mobile in the first place.
T-Mobile are turning my smartphone dumb!
T-Moblie have always had terrible customer support, and this has just tipped me over the edge. They're losing me as a customer.
T-Mobiles Internet cap
Guys does this cap effect Recent T-Mobile plans only?
I'm asking because I've had my Unlimited Data, Internet package with T-Mobile for over 8 Months now ...
regards
raziel123 said:
Guys does this cap effect Recent T-Mobile plans only?
I'm asking because I've had my Unlimited Data, Internet package with T-Mobile for over 8 Months now ...
regards
Click to expand...
Click to collapse
HI M8t
Just got off the phone with T-Mobile, and it is affecting me too, Damn them
Are on a Unlimited Data, Internet package with T-Mobile and so think it affects u 2 m8t.
Asked how they can do this because we do have a "contract" with amount and time duration of the contract, but they say as long as they give "us" 30 days notice they can do anything, but still we can not just give them "30 days" notice. Will leave them as soon as i can!
And don't you think they gave me the **** excuse that this was to free up bandwidth! Told the to stop this B$%**** excuse and upgrade there infrastructure instead!!
I'm positive that if they change the usage policy for ALL customers.
You are entitled to cancel your 'contract' as they will have breached the one that was signed by you.
My phone bill with them is £275, and if they try and cap my data, I'll be cancelled by the 2nd Feb!
xaccers said:
Only a tiny percentage of mobile phone customers use more than 500MB a month.
Rather than cut off internet access completely, they'll still allow web and email, just no heavy use types.
Tarriffs seem completely different in the US from what people have posted too.
Over here it's normal if you're on a contract to always pay just the contract fee, due to the free minutes/texts/internet included.
The knack is to work out how much you use, how much that would cost, and pick a tarriff which costs less but gives you the same use.
All operators are bringing in or have brought in a 500MB a month AUP, they'd be crazy not to as any network that doesn't will be swamped by all the heavy users.
Meanwhile all the low and medium users will benefit through the freed up bandwitdh.
Click to expand...
Click to collapse
All good and well, But it is rather Dubious to claim that you were offering an Unlimited internet package and then claim to restrict it using a 500 MB per month "Fair Use Policy" ... which incidently was not amentioned or stated in the terms and conditions ...
clearly the T-Mobile numpties tried to consume more than they can physically swallow ...
regards
unubtanium said:
HI M8t
Just got off the phone with T-Mobile, and it is affecting me too, Damn them
Are on a Unlimited Data, Internet package with T-Mobile and so think it affects u 2 m8t.
Asked how they can do this because we do have a "contract" with amount and time duration of the contract, but they say as long as they give "us" 30 days notice they can do anything, but still we can not just give them "30 days" notice. Will leave them as soon as i can!
Click to expand...
Click to collapse
Thanks mate,
I'm gonna have words with them, I'll see what happens when they get my 30 Days Notice ...
long as they us 30 Days Notice, they can change any terms and conditions?
regards
Raz
raziel123 said:
All good and well, But it is rather Dubious to claim that you were offering an Unlimited internet package and then claim to restrict it using a 500 MB per month "Fair Use Policy" ... which incidently was not amentioned or stated in the terms and conditions ...
clearly the T-Mobile numpties tried to consume more than they can physically swallow ...
regards
Click to expand...
Click to collapse
Remember your contract (you did read it didn't you?), it will say that they're able to change the terms and should also say you're able you cancel because of the change.
Many companies have had their knuckles wrapped because while stating unlimited they've imposed (in many cases hidden) limits, so in response they're now making the limits public.
Don't like it? Check your contract for the get out clause and tell them you're off, just don't expect them to be sorry to see you go.
This was the only reason I put up with their crappy network coverage. I do hope I'm able to cancel.
Slogan change?
Life's for sharing ... as long as it's not via videos or pictures
or
Life's for sharing ... just do it on somebody else's network, not ours
Sent from my dragon 32
zytron said:
Slogan change?
Life's for sharing ... as long as it's not via videos or pictures
or
Life's for sharing ... just do it on somebody else's network, not ours
Sent from my dragon 32
Click to expand...
Click to collapse
LOL.........
Life's for sharing ..... but use your home broadband for that stuff.
Been with T-Mob 8 years, I prob don't use that much data, but I'm still leaving them for being underhand. I signed an unlimited data plan so they can kiss my ass goodbye...
I'll be sending them a letter to cancel my contract and then cancelling my direct debit...!
xaccers said:
Remember your contract (you did read it didn't you?), it will say that they're able to change the terms and should also say you're able you cancel because of the change.
Click to expand...
Click to collapse
Just chatted with my friend(assistant manager at t-mobile shop) and hi mentioned that you can not cancel a contract because of them changing the terms.
Or is my friend wrong?? Please say so, so i can cancel my contract!
T-Mobile.com Manage Your Account Support
Important Notice about Domestic Data Use While Off the T-Mobile Network
Beginning on April 5, 2012 there will be a limit on the amount of data that can be used while a T-Mobile customer's device is connected to another provider's network ("off network" or "domestic romaing"). Customers that are domestically roaming will receive free text message usage alerts for data. If the roaming data limit is exceeded for a Rate Plan, then data service will be suspended from off-network roaming until the start of the next bill cycle or a qualifying change is made to the Rate Plan. This will not impact: (1) voice usage, and (2) data usage on the T-Mobile network.
To determine domestic roaming areas, see the T-Mobile data coverage map by visiting www.T-Mobile.com/Coverage. The domestic roaming data allowance for each Rate Plan is outlined in the chart below. To use this chart, review the Current Rate Plan Full Speed Data Allotment column to identify the megabytes (MB) or gigabytes (GB) included in your Rate Plan, and then see the domestic roaming data usage limit that applies on the right. The megabytes of gigabytes for a Rate Plan can often be found by reviewing the Available Service section on page 1 of the bill (ex: Classic Simple 200MB Data Promo) or by dialing #WEB# send from your mobile phone.
Current Rate Plan Full Speed Data Allotment New Domestic Off Network (Romaing) Data Limit
1MB to 199MB 5MB
200MB to 1.99GB 10MB
2GB to 4.99GB 50MB
5GB to 9.99GB 100MB
10GB and above 200MB
Mobile Web Pay Per Use 10MB
Off-network data use may occur even when you are within the T-Mobile coverage area. See T-Mobile.com for directions on how to update device settings to avoid domestic roaming and for more information about this notice. Review Sections 3-5 of T-Mobile's Terms and Conditions available at T-Mobile.com for information on your rights (which may include early service cancellation) as a T-Mobile customer. Please retain a copy of this notice for your records. © 2012 T-Mobile USA, Inc.
©2002-2012 T-Mobile USA, Inc. | Terms of Use | Terms & Conditions | Return Policy | Privacy Policy
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Blue6IX said:
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Click to expand...
Click to collapse
All you have to do is basically make them aware you know its breech of contract and tell them to let you off contract etf free because of that
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
Blue6IX said:
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Click to expand...
Click to collapse
let us know what happens im sure i will be calling after you do on Monday, oh id use a call recorder app just to be on the safe side for your end you never know when you might need part of the conversation you have with one of them.......hey they do it to us why not reverse it on them. It just seems like they just keep making their loyal customers want to leave from all these sneaky moves. somebody does not know how to operate a company very well
strapped365 said:
All you have to do is basically make them aware you know its breech of contract and tell them to let you off contract etf free because of that
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
Click to expand...
Click to collapse
Yea, that's basically what I assume will happen - I was sold on it because of mobile data off-tower advantages.
Sent from my Bulletproof_Doubleshot using xda premium
any news on this? Anyone call ?
Sent from my HTC myTouch_4G_Slide using Tapatalk
I just woke up a little bit ago, and by the time I get my head about me it'll be too late to call today.
I have work at 7 a.m. tomorrow, so if I get done early enough i'll call then. I wok day and night shifts so sometimes it's hard for me to be available during business hours.
Customer care is open 24/7. I don't understand how it is ever to late to call.
I would love to get out of contract ETF free, I want to move to AT&T, that Galaxy Note is amazing, but AT&T sucks on stale nutsack.
I tried to cancel three times. No luck
Sent from my myTouch_4G_Slide using XDA App
sabeard said:
Customer care is open 24/7. I don't understand how it is ever to late to call.
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Click to collapse
I have a half dozen issues to take up in the call beyond this, so I just figured i'd have to call during normal business hours to be able to interact with billing and retentions during the course of the call - wasn't aware they were available around the clock as i've tried before off-hours and was unable to get my issues resolved.
I definitely have to get this all resolved before this billing cycle is up because t-mo is trying to fleece me pretty good and i'm not impressed at all.
Any update on this?
Sent from my HTC myTouch_4G_Slide using xda premium
Can someone ex plane this in laymans terms please.
Sent from my SGH-T989 using xda premium
Madblaster6 said:
Can someone ex plane this in laymans terms please.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Basically tmobile is changing how much data you are allowed to use while roaming. More like decrease it by cutting you off once you reach your limit. The amount you get depends on your current data plan. People are arguing that this is a breach of contract and are trying to get out of their contract ETF free so they can move to a provider who basically have better coverage which would mean no roaming data. Tmobile is playing hardball and letting some people out but not others based on past roaming behavior. Basically the new plan ducks
Sent from my myTouch_4G_Slide using XDA
smockonallama said:
Off-network data use may occur even when you are within the T-Mobile coverage area.
Click to expand...
Click to collapse
How is this even possible. If you are in the tmobile coverage area...wouldn't you be connected to tmobile? Are they saying "oh sorry, the device you have (that we sold you) didn't pick up our signal, and it thought it was roaming, so pay us money for all the data you used."
Really!?
liht said:
How is this even possible. If you are in the tmobile coverage area...wouldn't you be connected to tmobile? Are they saying "oh sorry, the device you have (that we sold you) didn't pick up our signal, and it thought it was roaming, so pay us money for all the data you used."
Really!?
Click to expand...
Click to collapse
UPDATE: Today - 15 March 2012 - at 1:27 I phoned T-Mobile {611} to talk about this new "Domestic Data Roaming" Plan and explained to them that I have been w/ T-Mobile for 12 years but that I am not happy that they have changed the existing plan and would like to opt out of the contract w/ out paying an ETF {Early Termination Fee} and this is what I was told:
"This plan will only affect 1% of T-Mobile customers. Through extensive research it was determined that YOU are not in that 1% and therefor you will not be effected at all."
I spoke w/ two different people - one just a regular customer service rep and secondly a lady w/ the T-Mobile Customer Loyalty Center. Both were nice, but both told me, essentially, the same thing.
My comeback to them was that they have only viewed past data usage and are not taking into account FUTURE data usage and explained that this summer I will be doing a lot of traveling, which I am, as I will be seeing several shows of Roger Waters - The Wall Live, and I feel that this may affect me at that time.
To them, this did not matter. I asked when my "30-day window" would close as in their own Term & Conditions, rule 6, it states:
6. Our Rights to Make Changes. This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS' NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.
The lady told me - and I quote - "There is no 30-day window for you since this plan will not have any effect on your account."
So, to summarize, they are claiming that 1% - I was even told twice that it's actually LESS than 1% - of their customer's will be affected by this new "Data Usage Change" and that they claim that they only looked at past data usage and did not take into account future usage and since I don't fall into that 1% or less category, I have NO RIGHT TO TERMINATE EARLY W/ OUT PAYING A PENALTY.
I thought I would share this as - to me - this seems like a load of horse crap. They have a contract that I agreed to - they are changing the contract and are changing it based on PAST DATA USAGE w/ NO consideration of future usage and also are adamant that I have no window to vacate the current contract.
Sorry for the lengthy response, but I feel this will be useful to some - or all - of you, and I am also curious about how they can "get away" w/ this crap of saying "since it doesn't affect you based on your past, there is nothing you can do to void the contract in the future."
Thanks for reading, I welcome any and all input.
PS: I know that this is in the My Touch 4G Slide forum and I have a Galaxy S-II, but when I Googled this "contract" stuff, this is what came up. If a MOD feels this should be moved, feel free to do so. I don't believe that a difference in phones will matter when it comes to "contracts" so I went ahead and posted it here. Forgive me if I have made an error.
InTheFlesh? said:
their own Term & Conditions, rule 6, it states:
6. Our Rights to Make Changes. This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS' NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.
Click to expand...
Click to collapse
This right here is pretty much why contracts suck. You are stuck with what they give you and can't make your own contract.
That is what they told me too. BS if you ask me.
Sent from my myTouch_4G_Slide using XDA
The 2 magical words to get a rep to actually listen to you are SUE and BBB. Just state to them that you spoke with your lawer and that there is with no doubt a breach of contract, and if they don't sucomb and cancel without etf that you WILL press charges and sue. Believe me I've worked overseas for sprint customer service, and the only way we were allowed to get off our asses and escalate the call to our supervisers and/or managers is by hearing those 2 words, especially anything that had to do with courtrooms...
Sent from my HTC myTouch_4G_Slide using Tapatalk
I used BBB and Ftc threat. I actually did file a complaint on the FTC website. Didn't seem to matter to the rep.
Sent from my myTouch_4G_Slide using XDA