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Hello all... got kind of a big problem that i at the moment don't have an answer to,..
inastalled advanced configuration tool 3.2 on HTC Polaris, the first crash i had was when I enabled animation for menus... (the start menu turned black and the polaris froze), but when i managed to start the advanced configuration tool i unchecked it and it was ok,...
the MAJOR PROBLEM accured when I set the touch screen sensitivity, because the touch part of the screen is inresponsive,.. meaning it does not work at all,.. tryed very hart pressing but it doesn't do it.. the problem is because i can't reach eg start menu or the lower 2 shortcuts with hard button cursor (the wheel)... gestures work however, so i can call the touch flo cube but am not able to select anything, and sam thing goes for enetering pin,.. so i'm not able to make phone calls at the moment.. did few hard resets, and uninstalled the adv. conf. tool but nothing helped... can anyone tel me where (and how to get there) can i adjust this back to normal, i wanted to do this in the advanced configuration tool 3.2 but the problem is you cant make any changes since the screen doesn't work,.. same with reinstalling the program, i can select to install it on a card but canot "click" on next since the screen doesn't do it and the hard keys "can't go there"
so really really someone help me please...
thnx
Are you sure you hard reset and this problem went away or did you mean soft reset?
Maybe aligning the screen will help reset the pressure? Click the button in the middle of the wheel and the GPS button at the same time, the Windows align screen pops up. See if that helps.
I find it very hard to believe that you hard reset and the touch screen sensitivity is still not there. That can't be right.
Hi,
thanx for the reply,... another problem that accoured afterwards was that my friend held the end button (wich locks the keys, screen) and the phone was additionally locked... and literally nothing (again NOTHING ) helped, spent 5 hours trying to save the situation,.. i did soft reset (so your assumption was right) but when later tryed hard reset it probably wasn't done since the instructions say you do it with holding gps and iExplorer buttons while soft reseting it... this resulted in getting the "hard reset screen" wich says to confirm hard reset with hitting the send button, wich unfortunatelly i wasnt able to find in hard keys, and nothing else but this warning text was on the screen as well.. so in the end it probably ended upo wit soft resetting it, anyways it didn't help,... i decided to reinstall the rom i downloaded on htc official site,... it went thru ok and the phone is , though out of the box at least functional,... but in the end, i must admit that am a little surprised this happened with this tool pack (i actually avoided altering the registers just in order to avoid this kid of situations since i don't really know much about these things)... was expecting it to work (in my case) a bit better, more stable. All i wanted really was to get a bit louder speaker volume when ringing and ability to alter the HTC home toolbar, since i find the weather screen totaly irreliable and never really use it, so i thought I would have sth there that i might really have some use of..
well nevertheless.. the phone is working, that's all that matters at the mom so i can again start finishing my phd wich i am defending in a week
PS. the fact that you can not do practically anything without the touch screen just sucks big time, if i compare it to the mouse on pc,... i saved the situation many times with the keybord .. in 1 word strange
take care
My Mobile
Perhaps you should have tryied out the "My Mobile" aplication that allows you to use your mobile from a PC.
It shows a windows with the mobile screen and you can touch it and use the mobile like if you was touching the REAL mobile...
Late for that solucion, perhaps another with that problem can solve it this way...
Chears
@gastonfama: am not sure this would help, since a friend that has htc diamond has this tool pack on and it work k ok on his phone,.. that's why i predicted that it is going to be stable enough on mnie as well,.. so in my thinking, if the 2 htc that are rather alike had such different "reaction", than an emulation would be even less comparable to mine, thanks though
Had the same problem with Schaps_AdvancedConfig and wrong HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold setting.
XML I used had "200" as advised value (system default is 2908!),
after changing you could hit it with a hammer and nothing.
Managed to set is back to recommended value 9000 using MyMobiler app and all problems gone.
See also HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold
sys default is 18866, I use now 19866 and I'm happy
Check tips&tricks thread
I got the same problem, I wanna to install "My Mobiler" but due to the screen is locked, I can't continue the installation, any help ?
well as far as I see here (forgot how i installed it after previous post) you have an exe here :
http://www.mymobiler.com/downsafe.aspx
so you will install it from the pc anyways, but how will you make the confirm on where to install it (mybe if you put storage card out and there will be only 1 memory option, but you will still have to confirm installation i guess).. i wasnt able to confirm without the screen on polaris,.. maybo on some other phone
double post...mistake
I had that same screen not working problem after tweaking the phone with advanced config 3.3, 3.2, 3.1, only hardware buttons work.
Problem can only be solved by Hard Reset. Version 2.2 I think is the only one that works (not thoroughly tested though)
does any one know how i could hard reset my x7510 via pc.because i cant access the phone
You can't do a hard reset via the PC- it has to come from the device itself. As long as the battery has some charge it ought to be OK.
Look for the volume control on the Left side, and hold this DOWNWARDS then at the same time, press the stylus into the Reset hole.
This will start the Hard Reset process.
Hi there,
I've the same problem on my Advantage.
I made it to the 'hard-reset-screen', but in here it tells me: 'Press ACTION to restore factory default'.
Now, I assume that 'ACTION' means, press down joystick.
However, my device doesn't have an joystick.
I'm not even sure, that it's really an advantage, as I got it handed over as an Athena anyways.
I'd highly appreciate it, if somebody could tell me, which device this is from the photo I attached and maybe also give me 'hard-reset-instructions' for whichever device this is.
Kind Regards
Andreas
If you press the power button on the side it wil start the proces to put it back to factory settings.
look in your booklet chapter 13
greets
Oebele63
a.kettler said:
Hi there,
I've the same problem on my Advantage.
I made it to the 'hard-reset-screen', but in here it tells me: 'Press ACTION to restore factory default'.
Now, I assume that 'ACTION' means, press down joystick.
However, my device doesn't have an joystick.
I'm not even sure, that it's really an advantage, as I got it handed over as an Athena anyways.
I'd highly appreciate it, if somebody could tell me, which device this is from the photo I attached and maybe also give me 'hard-reset-instructions' for whichever device this is.
Kind Regards
Andreas
Click to expand...
Click to collapse
I think you have a problem
Your keyboard is from an Advantage1 (X7500) but the main device is an X7510 though I don't recognise the small feature above the Home button. The 2 keyboards are not fully compatible with each other as the genuine X7510 keyboard has an extra row of characters and haptic feedback.
The instruction you are getting for the hard reset is for the older model, so it is possible that someone has installed a modified X7500 ROM?
Anyway, as the previous poster said, follow the Voliume Down/Reset process then when the instruction comes up, press Power to reset or Camera to abort.
Once it resets,I'd try looking at which ROM versions you have.
Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,
I would
1 softreset
2 hardreset
3 rma
Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Hey masters!
A light would be great here!
Sorry to insist!
orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?
Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.
Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro
OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time
You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway
Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!
Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.
Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!
What rom did you have? I had a similar problem and just had to rma it.
my phone is stuck on the HTC Senses screen, and the only thing that works is the start menu, but it doesnt allow me to select anything, other than nothing else works? any ideas?
what you did before that happen ? you may install app or apply a tweek !
Did you flash another ROM before?
When yes:
Do a Hardreset use Task29 to clean all! Flash new Rom! After Flashing new ROM do a Hardreset again! At the first time on Manila Screen do a softreset.
When i did something wromg somebody can Correct me please!
Here are the link:
Task29:
http://forum.xda-developers.com/showthread.php?t=644781
sounds like the stock rom to me. mine did that all the time until i installed kumars tmous rom. or wait till the 18th and install the official 2.13 rom.
I suppose that you allready tried the soft restart (with the red button).
Remove the battery for a while and try again
good luck anyway
consdering same topic
is there is any app enable me to make a soft reset using one of the physical buttons and this all in the case of device hang up and non response..... please answer me
i think no! But you can take off yout back cover and push the little red Softreset button!
replay
of course i know that ... but moving the back cover alot make it more easy to open every time and in the future it may don't close ever ... so i want that app to just assgin the soft reset shortcut to any phyiscal button to use it in the case of hang up or device freezing
new_simsim said:
of course i know that ... but moving the back cover alot make it more easy to open every time and in the future it may don't close ever ... so i want that app to just assgin the soft reset shortcut to any phyiscal button to use it in the case of hang up or device freezing
Click to expand...
Click to collapse
Check out this thread http://forum.xda-developers.com/showthread.php?t=674917&highlight=long+press+end+soft+reset
by the way i tryed the AE BUTTON PLUS application and it do that very well but didn't work at all when the device hang up
new_simsim said:
of course i know that ... but moving the back cover alot make it more easy to open every time and in the future it may don't close ever ... so i want that app to just assgin the soft reset shortcut to any phyiscal button to use it in the case of hang up or device freezing
Click to expand...
Click to collapse
new_simsim said:
by the way i tryed the AE BUTTON PLUS application and it do that very well but didn't work at all when the device hang up
Click to expand...
Click to collapse
It is how i said! Use the little red button, because when the phone hang the hard buttons mostly hang too.
How often you do a softreset at one day??? I do maybe one in a week with the red button.
So mostly i use xda shutdown!
thanks alot for ur replays guys ... and i tryed the sloutions in the last repaly but really it didn't differ from the AE BUTTON PLUS app ,it works very well in normal mode ,, but if the device hang up or freeze don't work at all....
in my opinion there is no app even it assgined successfuly to a physical button, can do this function in the case of hanging up ..because apps is of course related to the main operating system which is already frozen ...so i think that its no way to pass throw the cycle of removing the back cover and push the red
i understand what you mean but i think you don't understand me... the case of hang up can happen to any one of us more than one time even in one day for any reason ... and to open the back cover every time to push the red button is avery harmful process to cover and may make it don't close well by the time ...so all i want is to make a soft reset to a frozen device without opening the back cover !
i understand and you are right!! But i never found tool or progs that works!
But still we can hope that anybody do it!
replay
yes we hope that...
and thanks alot to you Dic3potr for ur interest and time...
see u later in a big problem
I have no volume up or down hard buttons or start button or back button... call button works if not in home screen and end call and home button works as normal....
i have hard reset 2wice, and ive tried going into settings/personal/buttons to assign them but only send key(hold) is displayed.. no other buttons are in the list ... please help
i have just noticed when im typing an sms the soft arrow buttons arent working either.....
have you tried a hard reset?
yes have hard reset 2 times.... its really eating at me !!!
Did you have tried to flash again a stock rom or a cooked one made by one of our exellent chief ?
no ... only .cab mods nothing major... it happened after i installed a few translator downloads, when it asked to select record button shortcut key maybe???? idk... its all i can really think of.....
ohhh ? you think flashing fresh rom may fix???
dont realy want to if its not going to fix the issue thats all.......
ANYBODY????????
go with reflash or hard reset
ok... done re-flash with latest ship rom from htc.... and hard reset, still nothing has changed, any more ideas guys ?????
Take out the battery for a minute or 2.
keifwoki said:
yes have hard reset 2 times.... its really eating at me !!!
Click to expand...
Click to collapse
How could you hard reset if the hard keys don't work?
hard reset..... settings/security/factory reset
or
settings/all settings/system/clear storage
also removed battery for five mins still no luck..... i miss my buttons :'(
take it back to the store or do a handset exchange with t mobile
took it down to telstra shop this morning... theyve sent it away for repair.... i feel naked without it, it was past the 30 day exchange period but should still be covered by warranty they think, i will try my best to find out the exact resolution to this issue and post it here, in case anybody else comes accross the problem.. thankyou for your help guys !!!
edit- wow lmao just finished posting this and telstra rang for me to go pick up my ** NEW PHONE ** !!!!! WHOOOOOOOOOOOOOOO
now thats fast!!!!
try a new ROM boot