Starting in the past week, my Fuze starts acting weird (symptoms include contacts not showing up, apps giving weird error messages, recently opened programs fail to appear), so I do a soft reset. It doesn't want to boot though. It freezes on the screen that says "Preparing your device for first use", or sometimes it goes all the way to the "Tap the screen to set up your Windows Mobile device". After going through the initial setup, all my settings and data in the internal memory are gone.
I thought this was a problem with the ROM I recently flashed (EnergyRom 3.0, the WinMo 6.5 one) so I flashed back to the EnergyRom 2.0 one (WinMo 6.1, was using it before without any problems, but flashed to a newer build). It's still happening so I'm guessing it's not the ROM. I'll try flashing to a different ROM anyway, but I'm skeptical it'll do anything.
Any suggestions on what to do? I bought the phone off eBay, and I'm in Canada, but if I could get it to an AT&T store, is there any chance they can do an exchange? Hopefully it won't have to come to that...
Related
Hello All,
I have the TNT 1933 image loaded on my Cingular 8125 and have been running it fine for almost a month with little to no issues. The issues I had were minor kinks here and there but did not hinder the phone usage at all and has been working fine till up to this point. I was reading my e-mails via the exchange setup to my company exchange server and then closed out of it via the task manager and decided to soft reset it. I always soft reset during the morning just because I noticed there are memory leaks and soft-resetting normally resets the memory back to normal. After soft-resetting, it would hang at the Windows Mobile 6 Professional boot loader screen and will not continue. I even left it sitting there thinking it would load but I even let it sit while it drained the whole battery. I then plugged it into the charger and proceeded to soft reset it again and still does the same thing. Yes, I originally flashed it to the Tmobile rom before flashing the Tnt1933 image and yes its both unlocked (forgot the terminology). I tried taking the battery out for awhile thinking it would clear the memory or whatever and that didn't do anything. What I can do though is enter it into the bootloader mode with the 3 color screen but I do not want to reflash since I have important files that were not copied to my SD card. If there is a way for my PC to recognize my phone so I can at least copy the files I need, then I can reflash the OS again via the bootloader screen since I can get to that mode at least.
EDIT- Could this have been caused by the battery mem program overclocked at 247Mhz (the recommended for the 8125)? Since I never installed anything else except the main programs that were included in the image of the TNT 1933, the only thing I could think of was the extended overclock and overtime, corrupted the files from overclocking...just my 2 cents
lenell86 said:
Hello All,
I have the TNT 1933 image loaded on my Cingular 8125 and have been running it fine for almost a month with little to no issues. The issues I had were minor kinks here and there but did not hinder the phone usage at all and has been working fine till up to this point. I was reading my e-mails via the exchange setup to my company exchange server and then closed out of it via the task manager and decided to soft reset it. I always soft reset during the morning just because I noticed there are memory leaks and soft-resetting normally resets the memory back to normal. After soft-resetting, it would hang at the Windows Mobile 6 Professional boot loader screen and will not continue. I even left it sitting there thinking it would load but I even let it sit while it drained the whole battery. I then plugged it into the charger and proceeded to soft reset it again and still does the same thing. Yes, I originally flashed it to the Tmobile rom before flashing the Tnt1933 image and yes its both unlocked (forgot the terminology). I tried taking the battery out for awhile thinking it would clear the memory or whatever and that didn't do anything. What I can do though is enter it into the bootloader mode with the 3 color screen but I do not want to reflash since I have important files that were not copied to my SD card. If there is a way for my PC to recognize my phone so I can at least copy the files I need, then I can reflash the OS again via the bootloader screen since I can get to that mode at least.
EDIT- Could this have been caused by the battery mem program overclocked at 247Mhz (the recommended for the 8125)? Since I never installed anything else except the main programs that were included in the image of the TNT 1933, the only thing I could think of was the extended overclock and overtime, corrupted the files from overclocking...just my 2 cents
Click to expand...
Click to collapse
I highly doubt that batterystatus was what caused this because I have used batterystatus with every ROM I have ever used and have never had this problem.
As much as I hate to say this... As for your important files, you might as well kiss them goodbye because they're already gone. If your device will do nothing buy enter bootloader then the boot sequence on your phone is corrupt and you have no other choice, if you want your phone to work again, but to flash that T-Mobile ROM(or you can flash the 8125 official ROM found HERE.)
I know this isn't what you wanted to hear but you cannot connect to your device from activesync if you can only reach bootloader and nothing else and if the files are not on your storage card, they're gone.
Well, even if you were running Battery status, did you actually do an overclock or did u just leave it on default settings upon installing? OMG I'm gonna cry Those files are like my life I just want to understand how this happened when I installed nothing at all and it had been working fine for almost 4 weeks with no issues. Just went to hell after soft-resetting.
Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?
Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole
BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.
I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser
Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT
I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.
i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert
Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.
Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...
have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.
MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.
Greetings people!
Yesterday I got this message while booting up my TP (latest official ROM):
"The device is unable to boot because either you have turned off the device incorrectly or tried to install an application from untrusted source. Press END to reset your device or press any other button to cancel. This operation will delete all your personal data and restore the device to its factory default settings"
However apart from that message, phone works flawlessly without any noticable change in speed or stability! The only apparent problem is that it takes a while longer (about 10 seconds) to boot up because of that message. I tried a couple of backups, problem was solved at first, but returned later...
I do take daily backups, but since I hardly monitor my phone when I reset it, this problem could have been caused by an app or reg entry a while ago... and searching for the appropriate backup will be a pain in the ass.
Since there's no change in speed or stability, do you think it would be wise to keep using the phone as is, or is it possible this would cause further problems down the road?
Any other way to troubleshoot it (at least to find the program that's causing this) other than a hard reset?
Edit: couldn't wait so I reverted to a week-old backup, installed back most of my applications, and it seems to be fixed (for now)
Update! I just tried a new SD to try XDAndroid, and guess what, the error disappeared!
So there must be a program I had installed in the storage card, possibly trying to start a service or something on every reset... and failing.
Is there a way to troubleshoot this? Maybe through SKTools or anything similar? I have a ton of apps installed into storage card and it will be a pain in the back cover to try by trial-and-error.
Thank you in advance
edit: inserted my old storage card again, error did not appear, problem solved! At least for now
Still if anyone knows how to troubleshoot this, please let me know
Update: Seems this error occurs every time I use SPB backup.
Yesterday, after a scheduled backup, the error came back. To troubleshoot this, I removed the SD card, did a soft reset, the error was gone! I took another manual backup, and again, the error came back.
So there must be something happening with SPB Backup and my SD card. Probably messing with files on the SD, or the driver or whatever (no idea there, I'm a total noob when it comes to software).
Moved the issue to the SPB forum
I have this message to, but I have never used SPB Backup
Well, in my case, it was obviously something tampering with the SD card (even if not SPB backup, something else)
Have you tried rebooting your phone with the SD card taken off? I just wait till it boots normally, and then insert it back. Works for me every time.
If that still happens, that probably means whatever is causing the problem is in your main memory.
akpidis said:
Well, in my case, it was obviously something tampering with the SD card (even if not SPB backup, something else)
Have you tried rebooting your phone with the SD card taken off? I just wait till it boots normally, and then insert it back. Works for me every time.
If that still happens, that probably means whatever is causing the problem is in your main memory.
Click to expand...
Click to collapse
Well I tried that just to see what would happen and I did not get the error message. So it is something on the SD card, but booting without it is not an option for me as I have several boot-start apps that are housed on it.
Perhaps one of those apps is broken?
As far as my case goes, I kept on using it for three months after the error appeared, without noticing any lag or issues at all. The only downside was that it took me three minutes to boot up, something I got used to.
If that's no big deal for you, I'd suggest you just leave it as it is for now, and check for lagging or specific applications failing (maybe one of them will be the app that's causing the problem?). If nothing happens down the road I think it could be safe to leave it as it is.
Now, if you can't stand this, I guess the only practical solution would be a hard reset. You can always play around with removing/reinstalling those apps you mention (or even better, installing them in the phone's memory) to check if and which one is broken, but I can understand that this not only will be a huge burden, but you may come to the conclusion that no specific app is causing this and something went south in the OS.
Personally the only apps which include a boot-up service I have installed into my SD are Football Monitor and PocketWeather. I tried removing both of them them back when I first had that issue, it didn't work...
Sorry I couldn't help more :/
Hello.
I have this device for more than two years and after changing sim card it wont boot. It was stuck at Windows Mobile boot picture which after waiting went black. After allot of rebooting (including clean reboot) sometimes it started up but was slowed down like snail. I was able to update it from OS-v1.00.03 to OS-v1.01.04 and from FW-v0.81 to FW-v0.88.
After that it boot up more often but is still awfully slow. Now I was trying to find update to wm6.5 hoping this would help but with no success (factory recovery didn't work either).
I am out of ideas what to do to get it running back again. Can someone give me directions what to do (if this is even possible to fix)?
Edit01:
I have been able to upgrade to "23562 Beta 37 by kioeved". After upgrading, first boot stopped at Windows boot screen. After few rebooting system started (slowed down) barely. I am getting feeling that this is hardware problem but I don’t know how to determine that.
PROBLEM SOLVED!!!
I take it to service and they send it to HP. After a month I received new device free of charge. I have upgraded to wm6.5 nad it looks good.