Quoting from the warranty card,
"THIS LIMITED WARRANTY SHALL NOT APPLY IF THE DEFECT WAS CAUSED THROUGH ANY OF THE FOLLOWING:
(d) The defect was caused by unauthorized software including but not limited to ROM upgrades, non proprietary software;
(g) The defect or damage are arising from unautorized modification of the core software or caused by the computer virus;"
Does that mean that if I did some tweaking related to SMS, like disabling threaded SMS, my warranty is voided?
I've also installed quickmenu, so is that considered as unauthorized software, thereby voiding the warranty too?
I'm asking this because it seems my battery meter occasionally freezes at a certain percentage and upon a soft reset, it jumps drastically (eg, from 51% to 30%). I've contacted HTC customer support, but they claim that my warranty might be voided because of the registry editing.
Is there any way I can deal with this frozen batt meter problem? So far the meters from MS3 and QM have frozen on me.
Thanks!
Flashing a new ROM will almost certainly invalidate the warranty, unless it was an HTC or your telco's officially supplied upgrade. Every reason to have a copy of your original ROM to put back if required.
Tinkering with the registry will not, as all you have to do is hard reset the device to put everything back as it was when you bought it. Your previous tinkering is removed.
As previously mentioned, just do a hard reset, that should solve your problems. If not then your device will be fine for waranty return (as long as you have an official rom)
wow.. is joel back?
Related
Before throwing a quick answer out to me, please read this quick blurb that describes my situation:
I have a Nexus S. On my 51st week of ownership (aka last week of warranty), the power button decided to bite the dust. This has been documented by other owners as well, notably the one and only simms22 himself. This is a common problem with Nexus S owners. Anyways, while I was trying to flash it back to stock, just my luck the TWRP recovery app crashes, leaving me with a wiped /system and a few other partitions seemingly out of whack. As a result, I have a non-booting phone. I can get as far as the Google logo with the unlocked padlock, at which point it of course cant find an OS to load (/system is blank). Anyways, I was unable to recover it back to stock because for some reason, if the power button doesnt work, then the bootloader and fastboot do not work properly. Basically, the bootloader is unresponsive unless the physical buttons are actually functioning.
I have no doubt that this phone is more than fixable. A simple repair of the power button and I'll be on my way. But of course, I was unable to do that, so I had to send it in today (in the state I just described) with a note explaining that I'm a developer, and work with various systems. This may have been a stretch, but I figured it'll help. I explained that I am 100% sure the problem is hardware-related, and independent of any software. I said that I had tested many versions of Android and have determined that since the phone doesnt respond to power presses when OFF, that it is NOT software related.
Anyhoo, I know I've got myself into some ****, so I'm curious: what kind of legal recourse do I have if they try to deny my warranty claim? I'm aware of the following:
1. The bootloader on a Nexus S specifically states that unlocking the bootloader or modifying software MAY void the warranty. It doesnt say it DOES, but that it MAY. I believe that is a strong word to use, and may very much help my case if I have to fight it. It would seem to me that this leaves Samsung with the burden of proof showing that software mods caused a button that communicates 1-way (lol) to fail, which is impossible. It's physically impossible to set the software to 'fry' the power button. It's a physical button...software simply detects presses and acts based upon it.
2. The 1975 Magnuson-Moss Act has been used frequently in the automotive sector, though its language is in no way geared towards cars. It helps to keep manufacturers from claiming things like 3rd party stereos voiding drivetrain warranties.
I'm fully prepared to fight them on this one if I have to, but I'm hoping someone can help give me some additional ammo here. I'm hoping that I won't have to, and that Samsung will do the right thing and repair it without charge. I'm a faithful customer of theirs.
Thanks!
I don't have anything but I suggest you look into your state laws as well.
You may have some extra protections given to you by your state laws.
t1n0m3n said:
I don't have anything but I suggest you look into your state laws as well.
You may have some extra protections given to you by your state laws.
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Click to collapse
That's exactly what I'm doing right now, but I've had no luck so far. It seems that Australia, on the other hand, is all over that kind of stuff. Damn Aussies
Anyways, if anyone can assist me with USA-wide or TN-specific consumer/trade laws that protect me, I'd greatly appreciate it. Or if someone has a similar experience to share, please do!
Just received my repaired MT4GS about an hour again, and I am just spitting nails about the absolute failure to communicate by the HTC Repair techs. Yes, this is a rant and a vent. You can move on to other posts if you don't want to read my growling and hissing.
I thought that the techs would make their diagnosis on the actual hardware malfunction of my phone (in a nutshell, I had weird condensation that occurred out of the blue, no exposure to moisture on my part, and then the display failed after four days of flickering), but no, their conclusion was that I had "the wrong software" on my phone. And for this they charged $185 for a new mainboard.
Yes, the phone was rooted/s-off with the most recent CWM, but once the display went bye-bye, I couldn't do much about it. And the state of the software did not cause the display failure! To top this off, when I asked--twice!--through the online e-mail form for a clarification of how they came to this conclusion, I never received an e-mail reply. I paid for the repair because I need my phone, and find out today that the morons called the cell number and left a message! Not my home phone, not via e-mail--the effin' cell number! For the phone they had in their hands! So an hour ago, I listened to this message, which I could barely hear with the volume maxed, and just about threw my phone across the room when the tech got to the "wrong software" part.
The new mainboard gives the phone a new serial number and new IMEI number, so it's like a new phone, but the trackpad button is weirdly angled up and the power button is a little floppy. And to add insult to injury, hboot is now 1.44.0013 and the software at version 1.55.531.3, so I have to figure out how to root with the stupid update, so I can get CWM back and restore from my last Nandroid backup.
So...pissed...off. Stupid, stupid HTC techs! Wrong software my a$$.
Okay. Rant finished. I'm off to find the rooting method for 1.55.531.3.
Siiiighhhhh --
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KingCheetah
Man, that sucks however it is commonly know that rooting voids your warranty If they find out. It still sucks though.
Sent from my Bulletproof_Doubleshot using XDA App
Major suckage...yep
My understanding was that gaining root/s-off only voided the warranty if the damage was directly caused by the unlocked state--e.g. if I had loaded a ROM that overclocked the CPU and caused damage to the chip. This wasn't the case, I was still running stock ROM, and the display failure occurred over a period of five days in a very strange fashion. I guess it was hoping too much of these individuals to exercise some Sherlockian deduction and verify the details I included in the letter shipped with my phone.
At any rate, my growliest complaint by far is the failure of the tech(s) to communicate with me regarding the quotation for repair. I can't help but feel that a discussion may have changed that tech's mind. At the very least, it would have allowed me to make my case instead of the tech coming to, what I view as, a rather knee-jerk diagnosis.
Thanks for commiserating with me --
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KingCheetah
That sucks so bad. Now I will definitely be sure to unroot, and put the stock rom back on and s-on if I need to send it in for warranty repair. Ugg. I had heard of lots of people sending their phones in while rooted, with no problem, Thanks for warning the rest of us that it isn't always the case.
Aside from unnecessarily changing your phone's mainboard, what did they do to get the touchscreen working? Sounds like it was an easy fix to me but had to find a way to justify the $185
sent from a Nokia 3210
I have no clue how replacing the mainboard addressed the display failure, since there was an utter lack of communication from the HTC techs (as per my initial growlings). I did explain in the letter shipped w/ my phone that it was operating normally right up until the screen died; and even then appeared to boot okay, even if the response wasn't visible.
Suffice to say the repair was successful, but I doubt I'll even get an answer to the logic (or illogic) behind the techs' repair diagnosis.
Still having poofy fur over this a bit --
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KingCheetah
Hi Team,
I am on about week three with my shield tab and it has been up and down. The up is that gaming is AMAZING. I don't even have a controller yet, on order from Newegg where they are in stock.
Now for the bad. I am on my second tablet. The first one I got from Newegg and had problems almost out of the gate. The best way to explain it is problems going to sleep and waking. I would push the power button and nothing would happen, push it again and it would freeze. When trying to wake up it just wouldn't do anything at all. I would reboot and it would work fine for a while. Talked to Nvidia customer service and after uploading videos to youtube and such they filed an RMA and sent me a brand new tablet in about two days!!
Now having the same problem to a MUCH less degree. After gaming, doing searches, browsing it has trouble going to sleep and waking. Once an app starts, no problem at all. No lag at all with gaming. JUST going to sleep and waking from sleep. Whenever there is a problem I restart the tablet and it moves smooth as silk for several hours until it does it again. I've tried closing apps all the time, doing RAM optimization with third party apps, nada. Seems to happen when I quickly go from running an app to sleep then awake again. I would blame in myself but I did the same exact actions with my Nexus 7 with no issues at all.
Help!
You don't happen to have enabled ART instead of Dalvik in the Developer Settings, do you? I remember having similar issues when I did.
Gnurou said:
You don't happen to have enabled ART instead of Dalvik in the Developer Settings, do you? I remember having similar issues when I did.
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No I don't but that is a great point. I switched over to ART to see if it would help and it got worse + a bunch of apps wouldn't work.
Thinking a very light custom rom would help but not sure I want to void my warranty by unlocking bootloader.
After I reverted to Dalvik I found the tablet to be very stable, so I am out of clues here. Power saving settings maybe?
Gnurou said:
After I reverted to Dalvik I found the tablet to be very stable, so I am out of clues here. Power saving settings maybe?
Click to expand...
Click to collapse
I am running on max performance and noted its way better than battery optimized. I will keep trucking, its not that bad. Like I said, there is no app lag whatsoever, just sleep/wake issues. I just don't like rebooting 5x per day... even considered changing over to a Galaxy Tab S but am holding out.
This happend to me a lot. Then i screwed up and accidentally flashed my recovery to system. After re-flashing stock everything and cwm recovery and flashing the latest OTA it stopped.
android_nashville said:
Thinking a very light custom rom would help but not sure I want to void my warranty by unlocking bootloader.
Click to expand...
Click to collapse
I know that most manufacturers state this. However, I was just reviewing Nvidia's warranty policy (below) and it does not specifically state that unlocking bootloader will void your warranty. It does appear to give them a lot of discretion, though.
"WHAT DOES THIS WARRANTY NOT COVER?
NVIDIA does not guarantee that the operation of the Warranted Product will be uninterrupted or error free. NVIDIA is not responsible for any interoperability or compatibility issues that may arise when (a) products, software, or options not supported by NVIDIA are used; (b) configurations not supported, provided or approved by NVIDIA are used; (c) parts intended for one system are installed in another system of different make or model. NVIDIA will have no warranty obligation with respect to the following: (a) Warranted Product hardware that has no defects in materials or workmanship, (b) software, games or applications, (c) cosmetic damage; (d) normal wear and tear; (e) expendable or consumable parts; (f) defects or damage to the Warranted Product arising from or related to: (1) any modifications, alterations, tampering, repair, or servicing by any party other than NVIDIA or its authorized representatives; (2) handling, transit, storage, installation, testing, maintenance, or use not in accordance with the Warranted Product documentation; (3) abuse, negligence, neglect, accidents, or misuse; (4) third party software or viruses; or software loss or data loss that may occur during repair or replacement; (5) fire or spillage of food or liquid, external electrical fault, or any acts of God (such as, but not limited to, lightning), or any other external factor.
NVIDIA IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. NVIDIA IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY NVIDIA WHEN THE PRODUCT IS MANUFACTURED.
Before returning any Warranted Product for service, it is recommended that you back up data and remove any confidential, proprietary, or personal information."
Hi guys,
Have a situation here - grandmother sent her Nokia 6 to repairs as the phone did not turn on anymore. This happened after she tried to install the factory update (the phone was plugged and charging). The service have now refused to repair the phone as they claim it has been rooted or attempted to be rooted.
The message that now pops up on the Android loading screen (after holding the power button for a while) is:
"Your phone has ever been rooted.
This may result in system instability,
malware or virus attacks or privacy information leakage."
Now, she's over 70 and clearly she has not attempted to root the phone. They have made all kinds of excuses - maybe the kids did it (there are no kids), we don't even know where you got the phone (a bit ridiculous), you may have installed some illegal apps. But for the most part they just claim that she has tried to root the phone.
The question from me is - can this type of message be caused by a bug in the update or in the phones software rather than what they claim? The message says "Your phone has EVER been rooted." Not that it has been rooted. And clearly no attempts were made to do so.
I mean, they might have even corrupted the phone themselves while trying to fix it as far as I'm concerned.
There have been many complaints about this licenced service center and their practices already and I just want to make sure that this type of message can only be caused by someone trying to root the phone and nothing else. There have been many complaints about bricked phones after factory updates and I just thought it would be that.
I'm about to file a complaint to the local authorities to escalate the issue as I believe the reason for the phone not working properly is solely the corrupted factory update.
Hope you can help as I couldn't quite find an issue that was exactly the same with this type of message.
Anyone?
Or can ASUS still tell if my phone has already been previously rooted? I come from Samsung phone where rooting the phone would permanently trip Knox as if there's some sort of hardware fuse. I'm wondering if something similar happens to ROG Phone as well.
Good question, I'm curious as well.
My guess is since the phone pings asus to unlock bootloader that they know on their end that its been tinkered with.
If you have used the official method they have record of your device id. The good news is they're not too hostile towards unlocked devices like some of the other brands - they know most of their customers are on the wild side
Asus releases an official unlock app, so the warning about voiding warranty is more intended toward covering issues you cause yourself. They usually still cover the internal hardware and provide support for the stock firmware. If flashing the phone back to stock fixes the issue, they may even help with that. At the end of the day, it's there so they have the option to deny claims.