I'm from Australia and I'm planning to buy a PDA from Expansys HK.
its a HTC, anybody know if the warranty will work in AUS, or do i need to send it back to HK?
Also is HTC warranty 1 or 2years?
I've researched about HTC Warranty, and it appears that there is a lot of people complaining about it. Things like even if there is any physical damage that it will void your warranty with HTC.
Has anybody had experience with Expansys HK and how they do warranty?
Related
so i managed to fubar the earspeaker on my tilt2 and i'm going to ship it to htc for repair. since im paying outright for a repair and not getting anything warrantied do i need to revert to original spl/rom?
thanks for any info!
I don´t think you need to as it´s not a warranty or free repair...
I purchased my Desire S on Ebay, the seller mentioned that the phone come with global warranty. After clarifying this with HTC, I am told that other than the country of origin where the phone was purchased from. The following service centers will cover your warranty:
Global Warranty Service centers - Hong Kong, Singapore, Taiwan, US, and UK
I'm planning to send my Desire S to Singapore to have it repaired after the faulty eMMC was fried under normal use. Is the Singapore service centre reliable?
I'll like to note that it is strange that Singapore GWS contact number is a taiwanese number: +886-266-391-147. The country code is 65 for Singapore. Does anyone has experience with Singapore GWS?
http://www.htc.com/www/contact/call-us/
Does the packaging comes with a warranty card? Its supposed to display the number for the Singaporean service center... beginning with 1800xxxxxxxx, I don't have the warranty with me at the moment will update you again.
Sent from my HTC Desire S using XDA App
In my correspondence with HTC Singapore, they mentioned that they will accept my phone for repair as per the "international product warranty" that came with the phone.
Now, it is strange and appalling that HTC Singapore is trying to weasel in a non-refundable "inspection fee" of SGD $53.50, regardless that the phone is under warranty or not. This is infuriating, the warranty statement at clause 3 clearly stated that the phone will be repaired free-of-charge when the phone is under the manufacturer's warranty period!
"Throughout the Warranty Period HTC or its authorized agent will,
at their discretion, without charge and subject to Clause 7 repair or
replace a defective Product. Repair or replacement may involve the
use of functionally equivalent reconditioned unit. HTC will return
the repaired Product or replaced with another functional equivalent
Product to the Customer in good working condition. All replaced
faulty parts or components will become the property of HTC."
Yep. Singapore service is reliable. In fact, I live in Singapore. Their service is good. However, be prepared. To only have your phone repaired after a week. Singaporeans loves bricking their phones and send it to HTC.
Sent from my HTC Desire S using XDA App
matthewsucks said:
Yep. Singapore service is reliable. In fact, I live in Singapore. Their service is good. However, be prepared. To only have your phone repaired after a week. Singaporeans loves bricking their phones and send it to HTC.
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
does singaporeans have to pay $53.50 for in warranty repairs?
jazzaddict said:
does singaporeans have to pay $53.50 for in warranty repairs?
Click to expand...
Click to collapse
If the emmc chip is damaged, they might charge just a little bit, maybe 5-10 SGD
Sent from my HTC Desire S using XDA App
how do you know if your phone has the global warranty?
i bought my phone in taiwan, but i'm now at hong kong.
I was wondering if i would be able to fix my phone under the warranty here at hong kong. The thing is all i have is my phone now, I don't have the box that it came with.
So global warranty doesn't apply to all country purchased?
Sent from my HTC Desire S using xda premium
thunder9111 said:
how do you know if your phone has the global warranty?
i bought my phone in taiwan, but i'm now at hong kong.
I was wondering if i would be able to fix my phone under the warranty here at hong kong. The thing is all i have is my phone now, I don't have the box that it came with.
Click to expand...
Click to collapse
yeah, they would fix it if it's under warranty. But there will be a GWS surcharge
Greetings all.
I was waiting for a long time for the Samsung Galaxy Tab 7.7 to come to Europe.
So when I saw that a UK vendor at ebay, with huge (700k) positive feedback listed it, I ordered it the same day.
Unfortunately when I got it I realised that there was an internal (on the inner side of the screen glass) scratch, apparently caused during assembly.
The vendor's listing states clearly that there is "1 year warranty".
But when I took the device to the authorised Samsung service provider here in Greece, after checking the serial number they found out that the specific device was produced for the Hong Kong market only, so it was not covered by warranty in Europe!
The vendor refused to take any action and only after bringing the issue to eBay Resolution Center they seem to change their mind and accept to replace it (I'm still waiting for the final arrangement).
Has anyone encountered a similar issue?
Is Samsung's warranty divided into world regions?
In any case, have the above in mind before buying...
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Dark lord me said:
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Click to expand...
Click to collapse
Although if you live in a country with no apple stores you're just as buggered, so it's exactly the same.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
xaccers said:
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Click to expand...
Click to collapse
This is quite understandable.
What is not, is the misleading "1 year warranty" in the listing.
They should sate "1 year warranty in Hong Kong" or something similar.
Do people who live in Europe have the right to send a device to Hong Kong for repair under warranty?
Has anyone done this?
Rooted HTC vis-a-vis Warranty
As far as I can comment:
I went with my HTC One X that is rooted (by the way) to outlets in 3 countries, 3 instances, for repair. In Holland, the UAE and in Spain. My device was purchased through amazon.es. (Captain hindsight saves the day: I should've returnt the device and ask for a brand new one, I obviously had a blue monday copy)
The HTC warranty appears to be global. However, this one also appears to be void when you install a custom bootloader or do other stuff to your phone. Funny enough in both NL and UAE the service agents couldn't care less about the software, they just wiped the phone clean, repaired my defective hardware and kaching! Everyone happy.
The treatment in Spain was particularly rough, where the super-square Arvate España refused to repair under warranty. They claim the HTC warranty was voided, however in Europe a minimum of 2 year warranty on a phone exists that is not faulted by rooting or whatever other software manipulation. Threathening publication of their emails on twitter, copying emails to various Consumer Organisations (national and European) made them realise they better comply with the law and they are now fixing my issue. (p.s.: Amazon, when reviewing the case, immediately offered me a full money-back, as they could not provide a new HTC One X, 8 months after purchase; KUDOSSSS)
So from my experience, there are 2 levels of warranty with HTC:
1. HTC Special warranty, which seems to work seemlesly globally (KUDOS!!)
2. Your national statutory warranty
Here's more details on claiming the warranty on the rooted device: (would cross-post to XDA, but don't know where to put it)
http://www.htcmania.com/showthread.php?p=8942125#post8942125
Hope this helps?
Cheers
Peter
Does anybody know where to buy this nice phone in Europe?
Best in UK or Germany or Poland.
Of course it can be any international www site that can send it to any of that countries above.
What about warranty then.
Does Samsung have international warranty or it depends from something else?
I am looking on ebay.com but no new phones and with shipping to UK.
Regards
Mac
read this thread http://forum.xda-developers.com/showthread.php?t=2227031
and you're on your own for warranty. samsung will refuse to repair it outside of US
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Wondering the same. Figured I'd comment to bump. Not getting any clear, concise info from Google.
jorgenask said:
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Click to expand...
Click to collapse
Well, I bought the Note 2 from Ebay when it came out and I ended up having some issues with it... The company I was working with was "BREED" and they were not the best but I did ended up getting the issue resolved. First you want to make sure that the seller is even going to issue you a warranty and stand by it, because technically it was voided as soon as it was delivered in the US. There are some companies that will facilitate the transportation so that it can get sent to them, and then Samsung, wherever they may be (Mine was from Spain). The problem there is that you will be without a phone so as long as you don't care and have another phone then you are golden! Personally, I would get a 3rd party warranty and be done with it! No worries and no problems if something does end up happening... :good: BTW: I have used Squaretrade for several warranties and my daughter has broken 2 different iPads!! All they do is make you send them your original receipt and if they can't fix the damage or problem then they cut you a check, and can even throw it in your PayPal account 4 you! The last claim was about 6 months ago and they cut me an $800 check within 5 business days! Top notch IMO!