Database Info

Broken Screen Issue

This morning i got up and my screen looks as it was broken. Just like broken glass or something. Since my phone is just next to my bed i thought i accidently stepped on it during the night, but upon closer look it was not the screen but the software.
Everything seemed to be working normally, only in TF3D the is a pattern that makes it look like your screen is broken. When you switch to WM 6.1 screens it disappears. Switch back to TF3D and it's back.
Softreset solved the issue.
Any other people having this freaky issue?

You could think of it as a feature, like those fake bullet holes you put on glass. Too bad you can't figure out how to control it.

WDawn said:
Any other people having this freaky issue?
Click to expand...
Click to collapse
Happens to me twice now.

onderduiker said:
Happens to me twice now.
Click to expand...
Click to collapse
Happens to me too almost every second day. The other thing what happens in the morning, is that it reboots automatically.
I thought it is related to the charger, I was not using the TP charger, but a general USB one.
Now I switched to the factory charger, whith the factory cable, and still happens.

Somebody load magicSS onto thier device.....set it to a hardware button of some sort (if you can) and get a screenshot of it when it happens.

mrvanx said:
Somebody load magicSS onto thier device.....set it to a hardware button of some sort (if you can) and get a screenshot of it when it happens.
Click to expand...
Click to collapse
This is what I experienced:
http://finisterre.googlepages.com/touchprogubbed.jpg
(Source: http://forum.xda-developers.com/showthread.php?t=418623)

kdonath said:
This is what I experienced:
http://finisterre.googlepages.com/touchprogubbed.jpg
(Source: http://forum.xda-developers.com/showthread.php?t=418623)
Click to expand...
Click to collapse
looks like what happens when a graphics card in a pc gets too hot/runs too fast.

kdonath said:
Happens to me too almost every second day. The other thing what happens in the morning, is that it reboots automatically.
I thought it is related to the charger, I was not using the TP charger, but a general USB one.
Now I switched to the factory charger, whith the factory cable, and still happens.
Click to expand...
Click to collapse
hi there i think you have software problem maybey do hard reset or try a difrent rom i had a original rom it frooz sometimes reboot not need to i put on anohter rom no more problems works also my battry life is much betther now grtz weesje

need to slap on some heat sinks or water cool the phone

weesje said:
hi there i think you have software problem maybey do hard reset or try a difrent rom i had a original rom it frooz sometimes reboot not need to i put on anohter rom no more problems works also my battry life is much betther now grtz weesje
Click to expand...
Click to collapse
I have ROM version 1.90.401.1 WWE.
Which ROM version are you using now ?

WDawn said:
This morning i got up and my screen looks as it was broken. Just like broken glass or something. Since my phone is just next to my bed i thought i accidently stepped on it during the night, but upon closer look it was not the screen but the software.
Everything seemed to be working normally, only in TF3D the is a pattern that makes it look like your screen is broken. When you switch to WM 6.1 screens it disappears. Switch back to TF3D and it's back.
Softreset solved the issue.
Any other people having this freaky issue?
Click to expand...
Click to collapse
I am trying to find out if it is a rom problem.
Do you have the same rom as I have ?

onderduiker said:
I am trying to find out if it is a rom problem.
Do you have the same rom as I have ?
Click to expand...
Click to collapse
Yes : 1.90.401.1 WWE

Had this problem on TytN II
I experienced this on my TytN II. I had it replaced in the shop I bought it from. It never happened again.... Don´t know if it is exactly the same issue but it looked the same as the screen shot above.....

Had it on my Touch Pro, I'm convinced its a software issue.
If it happens to you guys again try this:
1. Start -> Settings -> Today -> Items: Here, uncheck TouchFLO 3D.
2. Exit to today screen (you should see nothing but a black screen and the top and bottom bars (start menu etc)
3. Start -> Settings -> Today -> Items: Here, check TouchFLO 3D.
4. Exit to today screen. The TF3D interface should now be back and look like normal.

Syphon Filter said:
Had it on my Touch Pro, I'm convinced its a software issue.
If it happens to you guys again try this:
1. Start -> Settings -> Today -> Items: Here, uncheck TouchFLO 3D.
2. Exit to today screen (you should see nothing but a black screen and the top and bottom bars (start menu etc)
3. Start -> Settings -> Today -> Items: Here, check TouchFLO 3D.
4. Exit to today screen. The TF3D interface should now be back and look like normal.
Click to expand...
Click to collapse
Me too, especially because other software look normal.

WDawn said:
Me too, especially because other software look normal.
Click to expand...
Click to collapse
Exactly, all other programs/the rest of the interface is fine. ONLY TF3D is affected by this "broken glass" issue.
It's gotta be a software issue.

I had the same problem the first morning I got my TP. Then it didn't happend anymore. But today (5 days later) I got it during the morning.
I tried disable and reable the tflo3d plugin but it still was the same, only a sofy reset will help...
I think it's a software problem because the main clock isn't updating in stand-by mode (ounce I turn it on and the clock was set 30 minutes ago and then the clock fast fowarded itself to the right time) when the phone is set on a long time in stand-by mode and needed to be awakened, the clock need to adjust itself too much and the tflo plugin will crash.
Anyway if somebody knows how to solve it
btw, in a dutch forum many people got this issue..

fly_hnl said:
I had the same problem the first morning I got my TP. Then it didn't happend anymore. But today (5 days later) I got it during the morning.
I tried disable and reable the tflo3d plugin but it still was the same, only a sofy reset will help...
I think it's a software problem because the main clock isn't updating in stand-by mode (ounce I turn it on and the clock was set 30 minutes ago and then the clock fast fowarded itself to the right time) when the phone is set on a long time in stand-by mode and needed to be awakened, the clock need to adjust itself too much and the tflo plugin will crash.
Anyway if somebody knows how to solve it
btw, in a dutch forum many people got this issue..
Click to expand...
Click to collapse
If it happens again try launching some other application such as google maps, calculator, the messaging application (ie inbox or full message view etc) and see if looks ok. I am guessing those other applications will all look fine and only TF3D will be affected by the broken glass.

Hopefully a software problem.
I´ve never experienced the "broken glass" issue, but however as i posted earlier i got this screen (see attachment) when i woke up. Afterwards it suddenly disappeared with the error message from TouchFLO3D that i needed to restart the application. After restarting i´d never happend again.
Hoping new ROM´s will fix our issue´s.
EDIT: I noticed that all this screen issue´s usually happens in the morning how weird is that.

It looks like only the rom 1.90.401.1 has this problem ???
Is there anyone with another rom that can confirm this problem ?
And I think we have two different problems, ''the broken glass'' and ''the grey screen'' like the attachment of WatskeBart ??

[BUG] Unresponsive device after overnight / long charge

Greetings!
As mentioined in the first post of this thread: http://forum.xda-developers.com/showthread.php?t=418150&highlight=issue+list I have encountered similar problems.
I own my TP for 3 days (2 nights) and on both mornings after being charged over the night the TP was absolutely unresponsive and only to be awakened by a soft reset. It couldn't receive calls, and the alarm of course didn't work also (so I missed one this morning - but wasn't late at work) Anyway, this is a serious issue to me, since it makes the phone absolutely unreliable. And I am not in favor of doing regular hard resets by the way ...
Help on this would be really appreciated.
Greetings, hugo

Mine does this everyday, but have you tried pressing one of the buttons like the home button, I know nothing happens for a minute but then it comes back to life with out the need for a soft reset

Haven't tried ...
Well, I haven't tried pressing a button and waiting, but this is not exactly the behavior, to expect from a phone of this kind. You see this wouldn't solve the Problem of not being reachable by phone and missing appointments. In fact I don't know, that how long I was unreachable on phone and in my profession this isn't just disturbing but unacceptable.
Hugo

I've had the same problem, not every time it's charged, but enough times to be a problem. I've switched off TF3D (Start, Settings, Today, Items, untick TouchFLO 3D, tick some standard items).
The problem has gone. Of course, so has TouchFLO.
Cheers,
Graham.

graham.hughes said:
The problem has gone. Of course, so has TouchFLO.
Click to expand...
Click to collapse
This could be of course a last resort, but TouchFlo is quite nice to use (although I cannot get TF to use PocketInformant as calendar app, although it is defined as standard - the original MS calendar app must be hardcoded somwhere ...). And of course as TF is one of the main features of this phone a great amount of it's costs are caused by that software. So if I couldn't use it, the phone would loose a lot of it's value.
Isn't there a sort of event log in wm6.1 to see, which event crashes the system?
Hugo

I get a similar problem in that I lose all sound overnight, so I too miss my alarms. I also get no sound through the earpiece so, although it vibrates when it is supposed to be ringing, I cannot speak on the phone as I cannot hear the other person, and it seems they cannot hear me either, so it obviously affects the microphone as well. I have done a hard reset but it still happens, so it's definitely a bug with TF3D. I know this because if I try to play one of my music tracks using the music tab in TF3D, it plays for about 5-6 seconds (obviously with no sound) and then it crashes TF3D and restarts itself, which sorts the sound issue out. No need for a soft reset here but it's still unacceptable as my alarms are useless, and for £500+ I don't expect such a stupid flaw in the software. Hopefully, a ROM upgrade will sort this out, but when that will be is anyone's guess at the moment.

matmaneyre said:
...so it's definitely a bug with TF3D.
Click to expand...
Click to collapse
That's also my conclusion.
matmaneyre said:
Hopefully, a ROM upgrade will sort this out
Click to expand...
Click to collapse
I think that's what we have to wait for. Until then, it's a choice between bland-but-working or cute-but-unreliable.

have you tried any of these little mem resident babys to get your ram back and kill bad things while it sleeps
http://forum.xda-developers.com/showthread.php?p=2136914

Hmm...I'm just wondering why not more people are reporting this? Anyone NOT experiencing this problem?

Not till now I didn't
Using Stock ROM

I am more and more convicee, that TF3D is quite a buggy piece of software (Aussen hui - innen pfui!). Additionaly to the described above, I got a "broken glass" effect yesterday.
I sure do hope, that HTC releases a ROM update soon, although up until now the Touch Pro isn't even listed on HTC's german support pages.
Maybe I'll give SPB mobile shell a try ...
Hugo

Having same problem, not all the time though.

koppee1 said:
Hmm...I'm just wondering why not more people are reporting this? Anyone NOT experiencing this problem?
Click to expand...
Click to collapse
I have the same problem...
A few times already... even this morning.
TP is totally unresponsive and had to soft reset it to get it back alive.
ROM 1.90.401.1 WWE
Radio 1.02.25.19
Protocol 52.33.25.17U

I've had the HTC Touch Pro for about three weeks now, and since then it's crashed or become unusable at least once a day. I do not believe for one second that these issues are restricted to my handset, and comments on this forum back that up.
Problems I've experienced:
1. TouchFlo 3D screen corruption - "broken glass effect". The TouchFlo interface appears fragmented and split - it continues to function, but is unwatchable. The OS and other applications are unaffected. Cause unknown. Cured by soft reset.
2. Complete screen corruption + freeze. The entire screen gets a still image that looks like 'white noise' - random black and white pixels. The device is completely locked. Cause unknown. Cured by soft reset.
3. Device fails to wake up. Screen has been powered down, either having been switched off manually, or by timeout. Device later fails to respond to Power button. Happens occasionally without warning, and frequently (almost 100%) during overnight charge. Note - leaving the Touch Flo interface on 'Programs' tab (i.e. not 'Home') during charge seems to alleviate this (I don't yet have enough evidence to back up this claim).
I like this phone and its touch interface, but am pretty disgusted by the reliability issues, which I would guess are largely connected to the TouchFlo 3D code and/or hardware drivers. HTC really need to sort this out.

I've had the alarm fail on two mornings so far, needed soft reset.
I'm going to try disabling touchflo I think. Be nice to have pocketbreeze running again anyway.

Just out of curiousity
Do you have your phone set to turn off the screen even if it is charging? I don't have the Pro... yet, but with my 6700 I used to have to ensure the screen stayed on over night if I wanted to have a chance at the phone actually being responsive in the morning so the alarm would go off. Otherwise it would be as your Pro's seem to be doing. Will not turn on or anything until a soft reset. (It is not a fix by any means, I am just curious if it is still the same patern.)

I never charge over night simply to avoid it being charged for 8 hours straight. I keep a charge kit at work, and charge during the day as needed. In less than an hour, I get full battery. Then, I sit it next to my bed at night with no failed alarms.
Maybe it doesn't like the long charges.

I'm trying DCS's ROM now to see if it makes any difference at all. I'll report back in a couple of days. Maybe if I didn't have to charge it so often it wouldn't be so bad!

Wether screen is on or not, it doesn't make a difference. (Why should it on a working phone?)
I sincerely hope, that if those strange behaviours are gone in non stock cooked roms, that there will be some in German language as well ...
I am looking forward to another night!
By the way, SPB Mobile Shell didn't quite meet my expectations. (eg. it has also the sucking MS calender hard coded)

Experienced the "non-responsive in the morning" problem 2 times in 3 days, without the phone being charged. Both times I had the white noise effect on the screen.
Turned off TF3D (I like the phone more without it, actually) and the problem didn't occur in the last 5 days since I did this. It's most likely a TF3D related issue and it will prolly be fixed by the next update.
-KickFlo

Opera Mobile and/or Charging Killing Hard Keys?

Has ANYONE else run into this problem at all? This is the second time in two days of extensive OM use and it's starting to bother me. It seems that after a certain amount of time with Opera Mobile 9.5 (stock ROM - the version that came with the Alltel TP) open and running, typing using the on-screen (TouchPal) keyboard and just other general browser features, all of a sudden, my Call, End and slide out keyboard buttons don't work. The keyboard backlight doesn't even turn on when I open it and sometimes the orientation doesn't even change it gets so bad/laggy.
If memory serves correctly, it also only seems to happen when I'm charging it too. Does anyone else even have this problem? Could someone suggest some registry settings that I might have modified to cause this? I'm 95% sure it's Opera Mobile because I don't think (remember) this has ever happened with anything else from the Phone app to Texts to Total Commander.
Anyone?
(I should also add that even when I close OM it shows about 30-40MB of RAM being used that shouldn't be used. It's normally about 125-130MB of free RAM but when this happens it drops to 95MB free with NOTHING running)

It happens to me too.After extensive use of opera mobile...
Even without charging sometimes.All I can do to fix it is soft reset.It is really annoying.I am waiting for a new firmware update from the greek operator to resolve this. I think the opera mobile version is the culprit too,but I can't install another version,I cannot flash anothe firmware because I will lose my guarantee.Other than that I am very pleased with touch pro!

I just wanted to bump this to see if I could get a couple more replies. I'll give it a few more bumps, as it's 2AM EST right now, so I'm probably missing the peaktime traffic hours

Hello!
I had similar problem with my tp. After extensive use of opera over wifi set to best performance phone gets hot, the keybord does not respond and in a while phone hangs. After soft reset all is back to normal.
It never happened diring browsing over 3g/hsdpa
BHole

I've got the same problem, i'm using touch pro. Running messenger but it seems to auto close as it likes i'm use to it. And after running opera for quite long time, sometimes it auto close together with the messenger, sometimes huge lag occurs that made my keyboard unworkerable. Soft reset cleared all.. Any ideal to fix it???

Data problems related to S2U2??

This may be nonsense but I'm beginning to get a suspicion about S2U2 potentially being the cause of data connectivity issues for me.
I'm hoping I'm wrong because it's such a great program and I've used it on my last couple of phones.
Basically when I had my Touch HD, I had to reboot it pretty much daily if I wanted my data connection to work, otherwise I would get connectivity problems, but they would always be solved by a reboot.
I never figured out why this was, even though it was mega annoying. In the end I installed a cab to do a scheduled reset each night and it helped quite a bit.
Since I got my HD2 it has behaved perfectly as far as data is concerned and has not had a single connection fail with use every day for emails & browsing, UNTIL I installed S2U2 yesterday late afternoon, then last night it failed to connect. Yes you've guessed it, a reboot solved it.
I know that's hardly conclusive and I'm hoping it's not the case as I love using this program as an unlock screen, but I was wondering if anyone else has had any problems like this?
I was wondering if it was somehow also linked to my carrier too. The reason for this is that my friend also had a Touch HD and used S2U2 and never had this problem but he uses a different phone company. He now also has the HD2, and has installed S2U2 again and is fine, but mine is acting up, so it seems weird that it happens to both my phones but neither of his....
I know I could remove it to see if the problem goes away but programs sometimes leave bits behind when you uninstall.
Cheers
Jim

I get problems either daily or bi-daily where I have to reboot my HD2 to get my data connection to work again, (its connected but doesn't work). Every time its solved by a reboot.
I dont have S2U2 installed. If you find the reason behind the issue let me know as I am about to start doing a search into it.

Hmmm, maybe it's just coincidence then. But why would it have worked perfectly up to that point though, that's the thing that makes me wonder.
Mine also appears to be fine in terms of still displaying the GPRS signal/sign, but trying to retrieve emails or open the browser etc gives an error. It's maddening, whatever causes it!

Same thing again this morning when I told the phone to get my emails - connection failed. Worked fine after a reboot.
I'll see what happens tomorrow. If it does it again then I'm going to uninstall S2U2 and see what happens from then onwards. If it doesn't fix it then I guess it'll be a hard reset on the cards....

Back to original HD2 screen lock from 2SUS
Dear all,
Can tell how to change back to original lock after installed disable the screen lock? I don't like 2SUS needed so long to slide...

Just uninstall it, then press your windows button and hit the lock softkey.
I've removed it myself tonight even though I'm a long term S2U2 fan.
Since installing it a few days ago I've had even worse problems with ghost unlocks than before.
Previously the only issue was accidentally cutting calls off, but with S2U2 in use (standard lock disabled) I had a text from a friend on Friday asking if I was drunk. Somehow, whilst locked in my pocket it unlocked and sent a gibberish sms!
Then today, it also somehow unlocked in my pocket and dialled my mum!
I'm just glad I wasn't playing Call of Duty when it happened or she would have just heard "Sh1t!!! You cheating f***!!! WTF??? You..... FFS!!!!" etc
But seriously - I love S2U2 from previous winmo phones but it's made my HD2 worse so I've uninstalled it tonight sadly.
Isn't there a working fix for these bastard hard buttons yet? I LOVE this phone but the bloody hard keys are ruining it.

Hi Cret,
Thank you so much for your response. I did remove 2SUS and selected the Screen Lock from pressing the Power buttom but it doesn't auto lock each time...
Can you tell what to do such change Registry or I need to restore the original setting?
Thank you, dude.

jakoo said:
Hi Cret,
Thank you so much for your response. I did remove 2SUS and selected the Screen Lock from pressing the Power buttom but it doesn't auto lock each time...
Can you tell what to do such change Registry or I need to restore the original setting?
Thank you, dude.
Click to expand...
Click to collapse
here we go use this cab or go to:
http://forum.xda-developers.com/showthread.php?t=583638 hack nbr 27

gdayhtc said:
here we go use this cab or go to:
http://forum.xda-developers.com/showthread.php?t=583638 hack nbr 27
Click to expand...
Click to collapse
he wanted it back... not disable...
Go to HKCU\ControlPanel\Keybd and change DeviceLockWhenSuspend to 1
This should re-enable the lock...

Thank you very much!
I will try to see it works on my HD2.

Mine was the same ie the lock would not return.
I already had BSB tweaks installed which had a toggle for the lock though, so I just activated that.

Cret said:
Same thing again this morning when I told the phone to get my emails - connection failed. Worked fine after a reboot.
I'll see what happens tomorrow. If it does it again then I'm going to uninstall S2U2 and see what happens from then onwards. If it doesn't fix it then I guess it'll be a hard reset on the cards....
Click to expand...
Click to collapse
Hi, did uninstalling S2U2 help on the connection failures?

Well, I only removed it last night but so far yes. I have not had to reboot the phone this morning and the data is working flawlessly.
Also - and this is a biggie! The battery life on the phone is MILES better without S2U2.
Normally the phone would be down to about 70% by lunchtime without even doing anything and it's still on 96% now - that's a massive improvement!
However, one thing has occurred to me as a possible cause of these issues - I've realised I was using a very old version of the program - v 1.5.
I think I'll try the latest one - 2.22 and have a look through the changelogs to see if there's anything mentioned in there along these lines.

Well, I only removed it last night but so far yes. I have not had to reboot the phone this morning and the data is working flawlessly.
Also - and this is a biggie! The battery life on the phone is MILES better without S2U2.
Normally the phone would be down to about 70% by lunchtime without even doing anything and it's still on 96% now - that's a massive improvement!
However, one thing has occurred to me as a possible cause of these issues - I've realised I was using a very old version of the program - v 1.5d.
I think I'll try the latest one - 2.22 and have a look through the changelogs to see if there's anything mentioned in there along these lines.

Here's two fixes right away in the next version relating to battery use:
- fixed the v1.50 issue of occasionally high CPU usage during idle.
- save more power than the old version when the device is sleeping.
v1.6
- removed option "Power Save" as the power leak problem is found & fixed.
I can't really be arsed reading through the rest of it but it's obvious there have been power issues addressed by subsequent versions so I'll try the latest and see how it goes.

my keyboard sometimes doesn't work.what's the matter?

when the wifi turn on, and i use the keyboard, and sometimes the wifi is breaking, and a few seconds after reconnect, but the keyboard not work. so i sign in the comm manager, and turn of the wifi, and return on it. well i so nervous! what's wrong????!!! thanks everybody

I have noticed/had this issue for a year now. No workaround seem to be found. What rom do you have? Same as mine?

Mine does it too... not sure why.

MerCiLeSS28 said:
Mine does it too... not sure why.
Click to expand...
Click to collapse
I am "happy" to see that other roms have the same issue. So this is more generic issue. Geniuses, where are you?...

I notice it doesn't work for me sometimes on stock when the phone is busy trying to do something, such as load webpages in Opera. Might want to see if there are a lot of processes running for you.

Same problem with me. I'm with the latest stock rom. Good that as a girl i have long fingernails for the software keyboard

It happens when the wifi is set to high performance and even normal mode iirc. Set it to energy save mode and the keyboard will function correctly. It's something about power draw or heat, probably power draw.

I have a keyboard issue with my Fuze and found that the amount of text messages is somewhat related. I removed all but 500 total message and the keyboard seems to work "normally" to a degree. I will periodically get a double letter, or missing letter (usually the v) but the issue doesn't happen nearly as often since i've removed old texts.

I'm on best battery and it's still the same issue. Also with me msgs have no relation, i have that since i bought the phone.

i'm use the latest official rom, but it's not good too.