When I got my HTC Touch Cruise, I put in my Vodafone SIM card. It did not mention anything about 3G, and internet was slow as hell (GPRS)
After Opera got stuck, and I hard resetted the device, I found out the 3G network was connected. I was happy with 3G and HSDPA. Now my connection was of a real good use.
But, when I switched it into airplane mode today, and then out, it only found GPRS network. That's strange.
I thought it was a temporary problem which would go away with a reset. Not.
Maybe if I'd try Manual network selection... Also no solution.
Now I am fed up with this. I already called Vodafone, they tried their best but couldn't help me any further.
Does this mean I have to hard reset my device again to use the 3G connection again
I had the same problem, when i called my carrier, they didn't know anything about the Polaris (including that it even exists)... But, the Hard Reset fixed it, and has been working like a charm after that. At first i thought it was a registry edit caused the problem, but couldn't reproduce it.
I Got the same problem afte ruse the "plane configuration" but after a hard reset nothing happened...
any idea?
Hi RobbinM,
This could be a number of things relating to your device your SIM or our network. There are a few things you can try to rule out some of these first.
Try doing a full manual roam first by selecting another network on your phone and then choosing Vodafone UK to update. Then try to reconnect to 3G.
After that, try your SIM in another 3G device to see if you're able to connect with that. If you are then it's likely to be a phone problem. If it still doesn't find 3G then you could try another SIM in your phone for Vodafone and see if that connects to 3G, if it does then it is possibly a SIM problem.
The only way to rule out a network problem would be if you can connect to 3G on another phone with your SIM.
After trying this, if you're still unable to connect to 3G at all with your SIM or another phone and SIM, we'd need to take a look at your account and check for possible 3G faults in your area.
To get in touch you can contact us using our online contact us form here on the Vodafone.co.uk website here. In the body of your e-mail somewhere use the code FIT135, this will then route the e-mail to our queue here to work for you. Remember to put the info in the contact form relating to your Vodafone mobile number, we'll then be able to have a look for you and get back without having to ask you for more info first.
We'll look out for your e-mail. Good luck with the tests above. Perhaps include the results in your e-mail to help us diagnose the problem.
Hopefullyuseful
Vodafone UK
Hopefullyuseful said:
Hi RobbinM,
This could be a number of things relating to your device your SIM or our network. There are a few things you can try to rule out some of these first.
Try doing a full manual roam first by selecting another network on your phone and then choosing Vodafone UK to update. Then try to reconnect to 3G.Did that, no solution
After that, try your SIM in another 3G device to see if you're able to connect with that. If you are then it's likely to be a phone problem. If it still doesn't find 3G then you could try another SIM in your phone for Vodafone and see if that connects to 3G, if it does then it is possibly a SIM problem.SIM is OK, tested in another phone and found to be working
The only way to rule out a network problem would be if you can connect to 3G on another phone with your SIM.worked like a charm
After trying this, if you're still unable to connect to 3G at all with your SIM or another phone and SIM, we'd need to take a look at your account and check for possible 3G faults in your area.That would be nice
To get in touch you can contact us using our online contact us form here on the Vodafone.co.uk website here. In the body of your e-mail somewhere use the code FIT135, this will then route the e-mail to our queue here to work for you. Remember to put the info in the contact form relating to your Vodafone mobile number, we'll then be able to have a look for you and get back without having to ask you for more info first.I live in Holland, so perhaps I need to use another e-mail form
We'll look out for your e-mail. Good luck with the tests above. Perhaps include the results in your e-mail to help us diagnose the problem.
Hopefullyuseful
Vodafone UK
Click to expand...
Click to collapse
I also tried hard reset like 5 times, in different ways, with or without SIM installed when resetting.... Still no 3G.
I contacted vodafone here, they told me it was a problem in the phone itself. But I'm not sure since a hard reset didn't solve anything.
For background, my device is a c500 (typhoon) and I've tried various roms (but I'm using the 6.1 one atm). I didn't have this problem with the stock ROM.
I find that, although the phone works and I can recieve text messages, I can't send them because the "text message service center" field is empty and if I enter anything in the box, it clears as soon as I leave the screen.
Also, trying to use the SIM manager (for contacts etc) returns the message "invalid or missing sim".
To me, this seems to be a semi-incompatible sim card. I've seen other phones with the same issue (eg here) so I don't think it's a specific phone/ROM issue. I've tried SDKCerts.cab and using a cab to install the network settings, neither worked.
Has anyone seen/fixed this before? Thanks.
have you tried another sim?
not sure about your operator but mine always send me a new sim if i so request for free
Hmm. I tried an O2 sim - works fine. Maybe it's because my sim is 3G (and the phone isn't)?
Here's a similar thread on modaco that comes to the same conclusion. If anyone else has the same problem, this is probably the solution.
just trying my luck, is there another solution to this issue yet, orange uk wont send me a 2g sim for anything so im stuck
UPDATE:
For information orange wont send me a 3g sim as the handset i should have is a 3g phone so they dont want to know
unfortunately I cant keep the phone as its no good to me
HI All;
I am facing unique problem
Here is description-
I am from India and using 'Idea' as a network provider.
My cell phone is HTC touch.
Today for some time I switched off my cell phone for couple of hours , and switched it ON for a use. But since I switched it ON i am getting following Status on status bar
'phone off'
'Searching'
'Idea'
and then again
'phone off'
'Searching'
'Idea'
It keeps on happeneing
I did follwowing things
1) Soft Reset my device
2) Hard reset my device
but nothing seems to solve the problem.
Then I removed my SIM card and put it in Nokia device . While switching ON it dispalyed me a message 'SIM ERROR' . But I was able to make a call and receive messages.
Also I put another SIM card in HTC Touch and phone worked perfectly fine.(I was able to make a call and receive messages.)
But when I put my orginal SIM card in my HTC Touch again above mentioned problem start occuring.
Can any body guide me on this..
Thanks in advance
have u tried contacting ur service provider? they can tell u if theres any prob in area, refresh the network sim, check status of sim and poss replace sim.?
yip, im with Davey on that one, sounds like a faulty SIM card, happens rarely but does happen. Get a new one from your provider.
Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?
pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.
sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP
Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave
Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!
A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave
I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk
Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards
the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?