[Q] samsung galaxy ace gts5830i - mobile network not available - General Questions and Answers

Hi
I found the said phone in a field !!! at a music festival....
I unblocked the phone in shop so it would take my Vodafone sim..
It worked for 2 days and now i cant make or receive calls, texting etc
I have tried to search for a network provider but when its finished trying to register to Vodafone etc it says sim card doesnt allow connection to the network
i have tried going into factory settings to no avail....
have tried galaxy toolbox but straight away as i click onto it says 'failed to acquire ROOT access!'
very forceful hey !!! haha
am running out of ideas and am not a tech guy although i do want to learn more now.
Do u think the person who left the field has done something via their network provider that has done something to the phone
I am in England..... thank you for your time

Related

weird network lock?

Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?
pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.
sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP
Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave
Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!
A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave
I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk
Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards
the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?

[Q] Not registered on network after 4.1.2 installation.

Hey all,
I have a Samsung S3 which I bought today, the guy I bought it from said he originally bought it on the Vodafone network (UK) but he had unlocked it. When I put in my T-Mobile sim in it worked fine, the phone was running on Ice Cream Sandwich 4.0.4. I installed Jelly Bean 4.1.2 after watching a Youtube video successfully.
However, when I put it my sim card, I can use the phone but it says 'not registered on network' when I try to make a call, and when I pull down the menu it says 'emergency calls only'. Internet works fine on WiFi.
I checked the Imei number, its all correct apart from the last two digits have changed, which I checked with the Box I got it with. What have I done? I am a noob at these things I hope I haven't messed up my phone Please help.
You should verify a few things. Are you 100% positive that you installed a tmobile rom? There are many varients for the gs3. For example i'm on atat, I can flash a sprint rom which will boot up but I cannot get data to continuously work. If that doesnt apply then go to settings menu>wireless&network>mobile network. U should see an option for selecting network provider. Select manual search and give it a few minutes to find the networks and choose your network. Reboot the phone after and it should be good to go. If after that you don't have data service then you need to verify the apn it's correct. It's located in the same mobile network menu. Good luck.
Sent from my Samsung GalaxySIII

[Q] Samsung Galaxy Ace GTS 5830i No mobile Network error post root

Hi Ladies & gents,
I'm new to this forum, and new to android.
Basically i was given a Samsung Galaxy ace by my brother (was on o2 network, all working fine), and i decided that i wanted to try & unlock it.
In the process, i rooted the phone successfully, and downloaded galaxy tool box, to unlock it. This was all carried out using an sd card from my pc.
After the procedure i changed sim to 3 network, and found the phone saying "no network coverage."
I checked the settings, and under mobile networks\network operators if i click on search networks, "searching flashes up for a second and thats it!
If i try select automatically it says "unable to connect to network. Try again"
The phone shows 3 out of 4 bars signal, and when i try & call someone it says "no network coverage."
Have i goofed up, as i now have a phone that works fine on wifi and everything else except to make non voip (skype etc) calls!
Please help?
Thanks in advance.

getting signal with now sim card installed ?

as the title says , am getting a network signal in the status bar with no sim card installed in the device , where it used to show a stop or block sign before when there is no sim installed , don't know when it started but i have noticed it a week ago , and am on the 5.1.1 update ,
what i have tried so far :
1 - reset the device from the setting .
2 - reset the device with samsung smart switch for windows ( which download the latest firmware for the device & install it ) .
3 - installed the factory firmware with odin , and got the device to axiom telecom which is my warranty service provider , and the told me the have changed the whole motherboard , & after telling them the issue is still there , they showed me another s6 with no sim and there is signal and told me that this behavior is normal ( which i don't think so ) .
4 - contacted samsung directly by phone & email , and they told me to reset the device or send it to service ( which i already did ) .
so , is this behavior really normal ? are any of you guys getting this ?
my device : SM-G920F
country : Saudi Arabia
no its not normal
if you type *#06# you gonna find IMEI become 3500000000006/01
if it is then you cant make calls or send sms ( not registered on network )
its the same problem like me i don't know where this come from but we need some one to give us backup the EFS folder. to restore it back to the phone SM-G920F
please if some one can help us thank you
tazaga said:
no its not normal
if you type *#06# you gonna find IMEI become 3500000000006/01
if it is then you cant make calls or send sms ( not registered on network )
its the same problem like me i don't know where this come from but we need some one to give us backup the EFS folder. to restore it back to the phone SM-G920F
please if some one can help us thank you
Click to expand...
Click to collapse
no , it seem we are having different problems ,
*#06# reveals normal IMEI ,
and i can make & receive phone calls & sms if i install a sim card ,
try resetting yours to stock ,
other than showing a signal with no sim card installed the phone is fine & doesn't have any problems .
Speculation- you'd need emergency service call? I would assume that it's allowed to connect to network for that and not have phone disabled?
More speculation- your being spied on...
-Spy
It's only a display icon. You aren't able to still make a regular call without the sim? If it ain't broke don't fix it.
But to ease your mind just check the network status in your settings. Should say what connected to.
Surely it does have to do with the update itself if your phone still functions as normal.
I'm sure there is a network status with the super secret spy codes that you enter on your dial pad. You know the #secretrandomnumber#* codes...
Sent from my SM-G920W8 using XDA Premium 4 mobile app
space_eyes said:
Speculation- you'd need emergency service call? I would assume that it's allowed to connect to network for that and not have phone disabled?
More speculation- your being spied on...
-Spy
It's only a display icon. You aren't able to still make a regular call without the sim? If it ain't broke don't fix it.
But to ease your mind just check the network status in your settings. Should say what connected to.
Surely it does have to do with the update itself if your phone still functions as normal.
I'm sure there is a network status with the super secret spy codes that you enter on your dial pad. You know the #secretrandomnumber#* codes...
Sent from my SM-G920W8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
it could be there for emergency calls ,
in terms of being spied on , ha ha ,i don't think so , the service center changed the entire motherboard which include the eMMC with it's whole partitions .
the sim card status in the settings says Not Available for everything , and yes i can't make calls nor sms without the sim ,
but you still didn't answer my question : do you get this when you remove your sim ?
no one with a similar problem ??
I've seen it on lots of Samsung phones. It's simply a signal for emergency calls. You have to be able to make emergency calls with or without a Sim and that's telling you how much signal you have.
Seriously people this is pretty simple and no conspiracy.
You only get a circle with a line through if you have a sim card installed that is blocked from the network or the phone is stolen / blocked etc.
Jonathan-H said:
I've seen it on lots of Samsung phones. It's simply a signal for emergency calls. You have to be able to make emergency calls with or without a Sim and that's telling you how much signal you have.
Seriously people this is pretty simple and no conspiracy.
You only get a circle with a line through if you have a sim card installed that is blocked from the network or the phone is stolen / blocked etc.
Click to expand...
Click to collapse
good to hear ,
what made me think it isn't ordinary thing is that the service center didn't know about it & thought it was a problem ,
thanks a lot .
This was done on last update Samsung gods thought we needed to know how much of a signal we had for emergency calls
Having the same problem with my samsung galaxy s6 SM-920F. showing bars on the signals even without sim. not connecting to network operator as well. showing Disconnected status in SIM status from About.
Tried updating the software even downgrading, factory reset and wiping cache but nothing worked.
Found this thread when looking for an answer to this question. In my case, it is a tablet that hasn't even got a sim option but still has the mobile network signal showing, even when airplane mode is switched on. Just worry it is eating some of my battery life. Any ideas?
I am also getting same problem.
There is no sim card inserted in my phone but still it shows the network bars.. Your And my problem is same.
There, an actual answer. Guess I should add it here since I wondered the same thing
a sim card has nothing to do with the transceiver system of the phone. its literally a "passkey" it is your authentication to USE that network. ie you can always SEE the network you just not allowed to "use it" without permission hence the simcard.
Click to expand...
Click to collapse

I've get Signal but Emergency calls Only

Hello, so recently I bought a second samsung galaxy s7 (G930FD made in indonesia) I'm livin indonesia too. So, I have some problems. When i got the phone it had android 6.0. Everything worked fine, the sim, ussd codes, 3G internet. But status Phone is Custom, i can't upgrade via OTA and i trying upgrade via Odin
After that, i`ve upgraded to android 7.0 via Odin. I downloaded an official android for verizon s7 number PDA G930FXXS2DRAB, Now, with android 7.0, I've signal and strength but emergency call only, i can`t call any USSD codes (for example *200# that is the code for checking my sim balance). It just shows that it calls the ussd code and then says that the number is incorrect. Also, i can`t connect to the internet. I tried to find the Acces Point Names, but they are nowhere (like this function was deleted).
Also, in my settings app, i have 2 unknown options. T roaming and Service provider Giga LTE, KT twophone service and whenether i enter them, my settings app just crashes and it wants to restart it.
Please help me!
Have you tried connecting using 2G only if you can get to a place that sets the network? I had similar on my S4 and if I used dialer codes to force 2G it would connect, allow calls and allow EDGE data. I never resolved the issue but the best I could find out was the EFS/modem was corrupted or incorrect so it can't communicate on 4g.
This also happened after a 6.0.1 to 7.1.2 upgrade though I'm not sure it's the same as I don't think the S4 supported Nougat officially. I gave up when I went to a local phone shop who were apparently an authorised Samsung service centre but didn't have the tools to repair/replace the EFS (or anything else so it seemed).
sixtyfootmalcolm said:
Have you tried connecting using 2G only if you can get to a place that sets the network? I had similar on my S4 and if I used dialer codes to force 2G it would connect, allow calls and allow EDGE data. I never resolved the issue but the best I could find out was the EFS/modem was corrupted or incorrect so it can't communicate on 4g.
This also happened after a 6.0.1 to 7.1.2 upgrade though I'm not sure it's the same as I don't think the S4 supported Nougat officially. I gave up when I went to a local phone shop who were apparently an authorised Samsung service centre but didn't have the tools to repair/replace the EFS (or anything else so it seemed).
Click to expand...
Click to collapse
Now my phone is already in service centre, I am advised to wait, technician sams looking samsung galaxy S7 is usualto copy data then put into my handphone
Sent from my iPhone using Tapatalk

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