Hi,
Having some really odd problems with an HTC Touch Pro....
It was working fine, IMAP a bit slow over WiFi but nothing I couldn't put up with, I was using: 1.66.405.1 then today the WiFi just disappeared... Nothing
Whenever in comms manager I clicked on WiFi I got the whirling WM icon and then nothing
I faithfully backed up and reflashed in case it was something I'd done... No nothing..
I've since upgraded to 1.90.405.1 and still have the same problem!
Does anyone have any bright ideas to how I can get WiFi working again.
I should add that in the Wireless LAN settings screen it says:
Wireless LAN is OFF. Turn on Wireless LAN (but clicking the link has zero effect!)
touch pro wi fi not working
i have the same problem pls someone help
Try to upgrade to ROM 1.90.456.3, I hope you will get rid of many problems in Touch pro.
htc touch pro
can you pls tell me how am i going to do this PLSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
I'm quite happy flashing ROMs (I've installed enough on this one!!!)
But can someone tell me where I might find ROM 1.90.456.3 (it's not in the Wiki)
Or any ROM people believe will fix my WiFi problems?
This is really frustrating!!
I'm having issues too. Wireless had been working fine then out of the blue last night I couldn't get connected back to my wireless LAN. Now its been a day and still cannot. I rebooted my router and one of my access points. This is driving me nutz...
Does your wireless icon even come on, or does it just sit there with the rotating icon and nothing happens before it goes back to the comm manager?
I'm going to reflash this again - can someone suggest a stable ROM that might solve my WiFi problems?
mavk said:
Does your wireless icon even come on, or does it just sit there with the rotating icon and nothing happens before it goes back to the comm manager?
Click to expand...
Click to collapse
The wireless adapter was active and could see the networks, but it could never authenticate.
I did a hard reset and it's working again but I have to say the connection is a bit flaky in that it drops frequently even though I have a strong wireless signal.
Currently I don't even get that - it just toggles back to the "off" position after whirring for a little while!
I flashed it with the Elite ROM still nothing.
Took the battery out overnight, lo and behold this morning turned it on and the wireless icon appeared, the device promptly crashed!
After the reboot the aerial icon flashed up "network detected" and I nearly jumped for joy as I entered my password, only for it to crash again.
On this reboot the aerial icon was alive with the arrows going left and right as if it was trying to pickup an IP address, but nothing and when I went into comm manager or the settings menu it said wlan was not active (and wouldn't let me activate it!).
I've just reflashed it again with NATF Rom and still nothing, don't tell me I have to leave the battery out for 12 hours to get it?!
Settings>Connections>Wireless LAN>Power Mode - make certain that the slider is all the way to "Best Performance". With the slider anywhere else, connection will be difficult. Drove me nuts for a few days until I discovered a thread for other HTC machines on another site.
Surely I have to be able to turn on wireless first? I can't even do that!
I too have this issue, and have never been able to find ANYONE who can fix this issue,flashing to the latest rom version from AT&T to see if it will work then, if not, i think i might set my phone to factory and claim my insurance/warranty on this phone to get another one since almost nobody is having this issue and those that do say "search the forums" i have, and have found tons of people with it, but no fixes!
I have exactly the same ... because i use wm 6.5 (my own cooked) i thought is me did something wrong so flashed again with a new build,then nothing i went back to 6.1, still nothing seems the wifi controller is totally disapeared from the system unable to comunicate with the controller all progs i tried came back "The pipe is being closed" what is that i cant even see any wifi controller related in the system....
Someone please.anything works fine except WIFI
any recent developments on this issue?
I just recieved a BRAND NEW Fuze from HTC and im so pissed that the wifi isnt working......
I have the same problem ... i have flashed some ROM, some RADIOS, but the wireless still not working ...
Any ideas
Related
My Touch Cruise has started to develop a strange tic. I'm using Bepe's 0.67 WWE ROM, and 1.64.08.21 Radio, and things worked fine for a long while.
Recently, my phone has stopped automatically connecting to WiFi when I switch it on. I get the notification telling me about networks it's found (not including my preferred network, generally), whether I switch that off in the settings or not, and no matter how many times I select "Do Not Show This Message Again". If I go to the WiFi settings, I can then select my preferred network and press Connect and it will connect (even if it claims it's unavailable!)
It's a pain, but it's not game breaking - I just need to manually connect to WiFi every time I switch on the phone at home. So, anyone have any ideas why my phone might suddenly be behaving like this, and how I can get it to automatically connect again like it used to? Thanks...
i have the same problem and no answer.
i think it's something with bepe's rom...
oh wait,
for a while i tested wefi and i think the
problem began after uninstalling wefi!
This happens to me occasionally on the standard dutch ROM too, not al the time though.
My HD7 worked without issue from the beginning of the year til around a month ago.
All of a sudden, my WiFi became extremely unreliable, sometimes taking an overly long time to recognise or connect to an obvious access point, sometimes finding none at all.
After I do manage to connect wirelessly, I see no speed increase in data transfer to suggest that the phone is even using the wireless link. Web pages sometimes load slower than over 3G. I had read that HD7s have trouble using certain WiFi protocols and adjusted accordingly, but the workaround was to no avail.
Additionally, once WiFi has been selected, I cannot switch it off. I am 'locked out' of the WiFi settings page. When I tap it in the menu it responds as if I've nudged it but it cannot load. The only solution is to remove the battery. On occasion, this stuck WiFi has also caused the capacitive buttons, camera and power switch to become inactive. Curiously, touch screen function seems unaffected.
I thought maybe this issue was tied to corrupt settings with my hub, but changing SSID / WEP key etc etc on my router hasn't fixed the problem, and connection to other open WiFi signals jam the phone just as badly.
I upgraded to Mango in the hope that a fresh OS update may 'rejig' my wireless settings into working, but again, no joy.
Anyone experienced anything similar? My final options seem to be factory reset the handset to see if that solves the issue, or return the handset to O2. (Both involve losing all my data, game saves, application data AND the recently delisted SW: Battle for Hoth permanently.)
Anyone got any other thoughts?
*EDIT* After a bit more research, I found that even when the phone has connected to a WiFi source, by turning Operator Data Service off, you can see that the WiFi service is in fact not doing anything.
I braved a factory reset, managed to whack WiFi on no problem, browser ran at appropriate speed, then everything crashed as per usual, I couldn't connect to the marketplace and had to pull the battery in order to use any of the capacitive buttons. I guess it was a hardware issue individual to my phone after all.
Guess I'll give O2 a ring sometime soon to sort a replacement. Not looking forward to losing all my game progress though it has to be said.
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
soufano21 said:
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
Click to expand...
Click to collapse
I had the same problem as well, couldn't connect, got to the point where even the power button stopped responding. Hard resets would only help for a short time and enabling WIFI would never connect right and eventually get me back to the same problem. I then got a replacement device, but it's not much better, I still can't connect to any WIFI, but at least it's not freezing up on me. My solution thus far has been just to avoid turning on WIFI if at all possible, but it's far from a perfect workaround. I'm guessing it's the HTC WIFI driver that's got issues.
i got similar problem.. send phone to service problem was "circut board"
replaced working fine...
when i was using wifi my phone was freezing some menus stop working and i have to remove battery
I just upgraded my Droid X to Liquid 3.2 (full SBF to 602, ota'd to 605, rooted, then flash to Liquid). I love the ROM, but it appears that my wifi and GPS are now broken. Wifi tries to turn on but then turns back off after a second or two; GPS won't even attempt to come on. Anyone know a fix for this?
Edit: I rebooted into recovery, wiped cache and Dalvik cache, and tried again. Now the GPS appears to be working, and the wifi stays on. However, when I try to connect to my home network, it drops off after a second or two (once it connects, it keeps scanning, and then it disconnects). I logged into my router and saw that my phone was briefly hitting it, but all the router log showed was the transfer of an IP address, nothing useful for troubleshooting. Does anyone know of a log file on the phone somewhere that might indicate why it keeps dropping off of my wireless network (yes, I've double checked the password, and yes, the wireless network is functional right now).
I'm out of guesses at this point, so I'm hoping someone else can help me out.
Hm. It gets curiouser and curiouser...
I've been tinkering throughout the day, and if there is any generalization I can make, it's that between wifi, GPS, and airplane mode, one of them (occasionally two, but never all three) will work at any given time, but every time I reboot a different combination starts working. Go figure.
Help anyone?
you got same problem i got. let me know what you figure out. I will post if i figure it out
I could not figure out wifi, so I went to vortex. I like the liquid but the wifi is a big problem and I did not have a lot of time to mess with it right now. I may by another droid x just to mess with things of this nature. If anyone comes up with wifi solution please post.
Hi lately i have been experiencing troubles with my wifi.
The router signal is strong and whenever i turn on my phone it will be connected in less than a few seconds but WITHOUT connectivity. (ie. the wifi symbol shows connected but i cant browse the net)
The only work around for this is to manually disable and re-enable wifi for my phone to be truly connected. (Which is very tedious)
I know this may be a router problem as well but in the past i didnt have this issue.
Im using HTC Mozart 7 - updated to 8107
I was wondering if anyone is having this issue too and knows of a solution to it.
Thanks
unplug the router and plug it back in (after 30 seconds)
Home routers are noted to stop handing out addresses at random times. Rebooting re-enables this so the phone can get an address and get on the net.
Hm my router is working properly. All my other devices are connected with connectivity. Whenever i turn on my phone, it also says connected (but without connectivity), so the work around is to disable and re-enable my "phone" wifi and then my phone is connected WITH connectivity.
To do that is quite tedious every single time... and it seems like a connection bug in my phone if all my other WIFI devices are connecting properly
Thanks
Hi guys.
I have the same issues with my Omnia 7 too. Started a few days ago. Cant sync emails, nor surf on my phone. It seems like itss connected to my network. I have my latop and other phone working on it like a charm. Any ideas?
Hi,
I have the same problem on my Omnia 7 and it all started after the 8107.79 OS Update.
The WiFi works fine when you first connect but after the phone is not used for a few minutes and I turn it on, it's shows as connected but I can't load any websites.
If I disconnect the WiFi and connect again it works fine
This is a serious issue!!!
I have also tried to restart my router but this didn't solve the problem.
Did you guys found a workaround?
Thanks!
Same here
I have the same problem (after 8107 update).
It connects to my wifi, and strangely sometimes (but that's rare) working, and get pages to load on, but then it shows the connection, but can't load any page in IE.
Also, reconnecting doesn't solve always the problem.
Any suggestions what to do?
After i have done a hard reset, and reverted back to 7740, i don't got any problem to cennect to my home wifi.
But the disappearing keyboard is really annoying, so i want the 8107 update features, but not the bugs of it.
Still no other one have problems with the wifi connection @8107???
We are 3-4 who got the problem, so i don't think its so user specific...
Another news
After reverted back to 7740 i decided to update one more time to 8107. (If something will go wrong then I have a backup of my Omnia7 with WP7 Easy Backup).
So i updated to 8107 one more time (no KK2 update arrived, CSC and PDA is KI4), and now the wifi connection works fine.
So try to revert back to an earlier version (with a backup), and then update again, maybe it can solve the problem
Yea.. but that is really random then... its like saying ur update is better than my udpate!! haha even though its the same material overall
Im sure more people have this issue as well just havent seen this thread
Hello ! I have the same problem with my HTC HD7 I have to take off the battery to let WI fi work again this is very annoying!! A fix for this please!!
Sent from my HD7 T9292 using XDA Windows Phone 7 App
count me too ! Omnia W
Not working - again
I've done a backup in 7740, so i reverted to it for 1 day, and there was no problem with the wifi.
Then i decided to give another try on 8107 - and it worked well for 3-4 hours. That was 2 days ago (as you can see in my earlier posts)
But now it have the same problem, connects to the home wifi, but after a while the internet is missing, however the connection remains! Can't load any page on IE and can't connect with any app that needs internet connection.
This is a serious problem, and i see that others have this problem too, so we should deal with it!
Any expert that know something about this issue?
HTC Trophy with the same WiFi problem.
I have same problem on my LG Optimus 7.
anyone with problems receiving incoming calls too? sometimes freezes the screen and have to take the battery out and put it again to reboot!
Same problem here with HTC Titan. The prob started after the 7740 update. Now running 8107. Turning the WiFi off and on again does work (thanks Mercea2) but, as he says it is tedious.
I'm having a similar (same?) issue on my Omnia 7 - the problem hasn't always been there though.
I've come up with a work-around - turn off 3G data while in range of WiFi, and turn WiFi off when not in range and switch 3G data back on.
If only one is turned on at a time, my people hub updates instantly. If both are on, it takes many attempts and a long time.
Seems like there is some issue switching between 3G and WiFi...
3G/wifi not working together
As someone said it before, the wifi keeps giving errors if 3G data connection and wifi is also turned on!
If i switch off and back the data connection switch (!!), then the wlan works again for a while. If i switch data totally off then works flawlessly.
Any workaround for that?
Maybe a homebrew, that can switch off data connection temporarily, if the phone is connected to a wifi network, and after disconnecting it will switching back. But I think if it can be done, than just on fully-unlocked roms (i have Omnia7, and unfortunately DFT SammyRainbow is not ready yet)
My wifi/3G problem started with the 8107 update (Omnia7, not KK2).
So any suggestions what to do?
Ok.... this is getting on my nerve... whats the point of having wifi on if it doesnt connect the moment that its suppose to!!!
Can we inform anyone about this?
Same problem here with HTC mozart after the update... worked for 2 days and then no more wifi
Hope microsoft put an update soon
So I've had my m8 since launch, about May of 2014. I've never once had a problem with my wifi, until last week. All of a sudden, I noticed all of my wifi connections (home, work, etc) are all extremely slow. Speed tests are barely getting 1mbps down or up, and the test itself is very erratic, bobbing up and down the whole time. All my other devices are fine, and nothing with any of my wifi connections has changed. I uninstalled about 3 apps that I had installed within the last month, with no change. Verizon sent me a replacement m8, and I got it yesterday, loaded up all my stuff, and low and behold, still slow wifi.
After talking with numerous Verizon techs, they can't solve it, even after multiple factory resets. However, this morning I saw a post while googling it, not an m8 but still android. They said that if Bluetooth is on, but not connected to a device, it could cause issues. So I turned my bluetooth off, and speeds were perfect, getting exactly what my internet connection is. Turned it back on, and back to 1mbps.
So one, why is this happening? I've read that the bluetooth and wifi antennas are the same, and that could cause interference, but it should not be this bad. Second, why did this just now all of a sudden start? I didn't usually leave bluetooth on, but I got a new car about 3 months ago, and decided to leave it on to automatically connect when I'm driving. But it was fine until last week, why the change?
Have you discovered anything new? I've had my Verizon m8 since April 2014 and have always left bluetooth on for my fitbit to sync. I only recently started having problems and can't identify any recent update that happened this month that would cause it. When bluetooth is on and a device is connected my wifi performance is very slow - 100+ ms ping, 1-2Mbps up/down doing a speedtest. Turn bluetooth off and speed test again then wifi performance jumps to 20Mbps up/down with 12ms ping times to the same speedtest server.
I have factory reset my phone 3 times, changed wifi channels, tried 2 different routers and 1 access point. None of the wifi changes affected speeds until bluetooth was turned off. It seems to be a little quicker 3-5 Mbps with bluetooth on and no devices paired but still that's not acceptable.
sitlet said:
So I've had my m8 since launch, about May of 2014. I've never once had a problem with my wifi, until last week. All of a sudden, I noticed all of my wifi connections (home, work, etc) are all extremely slow. Speed tests are barely getting 1mbps down or up, and the test itself is very erratic, bobbing up and down the whole time. All my other devices are fine, and nothing with any of my wifi connections has changed. I uninstalled about 3 apps that I had installed within the last month, with no change. Verizon sent me a replacement m8, and I got it yesterday, loaded up all my stuff, and low and behold, still slow wifi.
After talking with numerous Verizon techs, they can't solve it, even after multiple factory resets. However, this morning I saw a post while googling it, not an m8 but still android. They said that if Bluetooth is on, but not connected to a device, it could cause issues. So I turned my bluetooth off, and speeds were perfect, getting exactly what my internet connection is. Turned it back on, and back to 1mbps.
So one, why is this happening? I've read that the bluetooth and wifi antennas are the same, and that could cause interference, but it should not be this bad. Second, why did this just now all of a sudden start? I didn't usually leave bluetooth on, but I got a new car about 3 months ago, and decided to leave it on to automatically connect when I'm driving. But it was fine until last week, why the change?
Click to expand...
Click to collapse
I too have had bluetooth on for months to be able to connect to my car, never had a problem until about a month or so ago. I did two factory resets, and everything seemed to work fine, but after a day or so, when all my apps were back on the phone, it would start up again. I have a hard time believing a specific app is doing this, unless it was one of the HTC Home updates or something.
Verizon sent me a replacement M8, I got all my apps on it, and the same thing, after a day or so it's super slow with Bluetooth on, horrible ping and less than 2mbps down and up.
So then I contacted HTC directly, did all their troubleshooting, factory reset, and it's still there. They sent me a replacement as well. I turned it on, but did not put my sim into it. I spent 2 days with it, and only downloaded the Speedtest app, nothing else. Speeds are fine with bluetooth on. I then downloaded the rest of my apps (I actually do have quite a few apps, so if it's one of them it will be a pain to figure out which one). It's been two days now and speeds are still good with bluetooth on. Later today I'm going to offically move over to this phone and put my sim in it.
It's just really frustrating to keep turning bluetooth off and on again, and there should be no reason for this to be happening out of the blue all of a sudden.
sitlet said:
I too have had bluetooth on for months to be able to connect to my car, never had a problem until about a month or so ago. I did two factory resets, and everything seemed to work fine, but after a day or so, when all my apps were back on the phone, it would start up again. I have a hard time believing a specific app is doing this, unless it was one of the HTC Home updates or something.
Verizon sent me a replacement M8, I got all my apps on it, and the same thing, after a day or so it's super slow with Bluetooth on, horrible ping and less than 2mbps down and up.
So then I contacted HTC directly, did all their troubleshooting, factory reset, and it's still there. They sent me a replacement as well. I turned it on, but did not put my sim into it. I spent 2 days with it, and only downloaded the Speedtest app, nothing else. Speeds are fine with bluetooth on. I then downloaded the rest of my apps (I actually do have quite a few apps, so if it's one of them it will be a pain to figure out which one). It's been two days now and speeds are still good with bluetooth on. Later today I'm going to offically move over to this phone and put my sim in it.
It's just really frustrating to keep turning bluetooth off and on again, and there should be no reason for this to be happening out of the blue all of a sudden.
Click to expand...
Click to collapse
Strange issue, but from how you described it, it must be a 3rd party application. What I would do in this situation, is do the factory reset, and download 5 apps at a time. Until you narrow it down to the 5 apps that are causing the issue, then you can narrow it down much easier out of the 5 applications. A pain, yes. but once you figure out the app that's causing the issue, you may decide you don't need it, or you only use it once in awhile and can remove it, until you need it, or possibly download an app ops application from the Playstore and remove the Bluetooth permissions and see if that fixes it.
Best of luck.
Seems to help...
I just tried the solution offered in another forum (xda won't let me post the link so I'll copy and paste the information here:
Open page with the available "Wi-Fi" networks (Settings, WI-FI)
Tap on the "3 dots" in the upper right corner
"Wi-Fi Direct"
Tap on the "3 dots" in the upper right corner
"Rename device"
Replace "Android_ed2c" with "HTC One" (or whatever you want) and hit "OK"
Before doing this I had a 300ms ping when Bluetooth is on, and very low bandwidth. Now with Bluetooth on the wifi ping is around 50ms (normal for my home internet) and the bandwidth is back to normal. Time will tell if it sticks, but so far so good!
So I had been running all my apps on my replacement phone for about a week now, and have had no problems. The other day I officially swapped my sim card into this new phone, and for two days now, it's been fine. Bluetooth and wifi are on constantly, and I see no issues with bandwidth. So who knows why the last two devices had a problem, but for now it seems to be fixed.
Having the same issue, originally posted on reddit and then found this thread: https://www.reddit.com/r/techsupport/comments/3kv6z6/wifi_issues_with_multiple_phones/
Turned off bluetooth and it's fine... Will be experimenting with my gf's m8 this weekend.
MJB_One said:
I just tried the solution offered in another forum (xda won't let me post the link so I'll copy and paste the information here:
Open page with the available "Wi-Fi" networks (Settings, WI-FI)
Tap on the "3 dots" in the upper right corner
"Wi-Fi Direct"
Tap on the "3 dots" in the upper right corner
"Rename device"
Replace "Android_ed2c" with "HTC One" (or whatever you want) and hit "OK"
Before doing this I had a 300ms ping when Bluetooth is on, and very low bandwidth. Now with Bluetooth on the wifi ping is around 50ms (normal for my home internet) and the bandwidth is back to normal. Time will tell if it sticks, but so far so good!
Click to expand...
Click to collapse
Thanks for the post. Tried this, but no luck. Hopefully it can work for others
Sent from my HTC6525LVW using Tapatalk
Multiple threads discussing this issue...
http://forums.androidcentral.com/htc-one-m8/565952-app-causing-slow-wifi.html | 2015-AUG-12
http://forum.xda-developers.com/ver...luetooth-causing-extremely-slow-wifi-t3177402 | 2015-AUG-12
https://www.reddit.com/r/htcone/comments/3kr2sb/why_did_my_htc_one_m8_wifi_get_so_slow/ | 2015-SEP-13
https://www.reddit.com/r/techsupport/comments/3kv6z6/wifi_issues_with_multiple_phones/ | 2015-SEP-13
https://www.reddit.com/r/htcone/comments/3n8xu1/problems_with_wifi_connection_unable_to_find_help/ | 2015-OCT-02
https://www.reddit.com/r/htcone/comments/3n663y/m8_wireless_downloads_falling_to_the_center_of/ | 2015-OCT-01
Same HTC M8 issue - very slow WiFi when Bluetooth is running
Same problem on an HTC M8... speedof_dot_me speed test shows 96 ms latency with D/L at 0.07 mbps (really!) on an 11 mbps router. Turned off Bluetooth, and voilla! Latency dropped by 85% and WiFi speeds increased by a factor of 60! I suspect an HTC issue since an August or September update... since this wasn't occurring prior to August.
Verizon sent me a replacement M8 that was on 4.x.x android. I updated via on-air update (not rooted) to Lollipop and installed all my apps. Everything was fine. That night, it did a security update and, since then, my wifi+bluetooth were horked when turned on together.
Do, I did a factory reset (which doesn't undo the updates), but since doing the factory reset and installing just the basic Play-store updates 24 hours ago, the problem is not back.
I'm going to slowly add back my normal apps this time.
Solved on one plus one
Hello, i had since two weeks the similar issue. when bluetooth is switchef on (unconnected), wifi is very slow. in the past this different, so no issue with hardware and frequencies. Finally, I found out that it was linked to an App that accesses Bluetooth.
In my case it was the App Accu-Chek, I read in a big forum that it was linked to a Garmin app.
Uninstalling the App solved the issue.
My wife has a similar issue on Stock Galaxy S4 mini with that App.
This is definitely app-related. I tried force closing out of a bunch of apps that weren't related to the video I was playing and it seemed to fix the bandwidth issue with bluetooth enabled. Guess I'll need to experiment with closing certain apps until I find the culprit.
I was having this same problem. It looks like the RetailMeNot App was the culprit for me.
clusterchuck said:
I was having this same problem. It looks like the RetailMeNot App was the culprit for me.
Click to expand...
Click to collapse
You sir deserve a cookie. Thanks for pointing out the worst app of 2015.
Solved on my Phone!
I used to have the same problem. I am having a Sony Xperia Z1 Compact and a Smartband Talk. At the beginning everything was fine but after sometime (strongly caused by a software related issue) I begin to face the same problem. While bluetooth is on WiFi bandwith dropped to a very little amount (around 0,02- 0,01 Mbits/s). Then I read somewhere, about how to verify whether it is a software or hardware issue via checking it in the Safe Mode. So I unpaired by smartband talk and uninstalled the smartband talk software (smartband talk requires a bluetooth connection for functioning). Then restarted my phone in to safe mode by tapping and holding the power off on the shutdown menu. I downloaded the smartband talk software and turned on my bluetooth and paired my smartband talk again. Then restarted my phone in to normal mode. And voila, problem solved.
It is not a guaranteed method but worth to try.
Wish you good luck.