I just picked up a Touch Pro yesterday and I can't figure out how to get it to go online. I had a mogul for about a year and a half before this..I made sure the connect settings said for both to use Sprint to connect, but it still will not go! Anyone else having these problems?
I had to call Sprint Technical Support and they walked me through all the info that had to be added. Took ~10 minutes.
Go to Start, Settings, System, Update Profile.
before they had me update my profile, they had me unlock and clear some data manually... Then run the update.
If just running the update doesn't work, you may have to call them for an unlock code and they will walk you through clearing that data first.
It took me over an hour on the phone with Sprint today, but they finally figured it out.
bigray327 said:
It took me over an hour on the phone with Sprint today, but they finally figured it out.
Click to expand...
Click to collapse
How about explaining exactly what they DID to fix it so as to help the rest of us.
starcastic said:
How about explaining exactly what they DID to fix it so as to help the rest of us.
Click to expand...
Click to collapse
What finally worked (after 4 calls and 3 hours).
##DATA# (##3282#)
You need your unlock code.
Change Active profile to 1, or if it is is one reset.
Exit, phone should ask to restart.
.....
Not sure if the following is required, but
Go to setting, Connections, Connections, Sprint, Manage Connections
Click and hold Sprint #777 until menu pops up then delete.
Exit
Update Profile, Try Browser. Took a couple times but I was in a poor data signal area.
Blah. None of that worked...thanks though. Guess I'll be spending more hours on the phone with Sprint, just trying to work out ahead of time the things that DONT work so they don't make me do them over.
Data unlocked
superx337 said:
What finally worked (after 4 calls and 3 hours).
##DATA# (##3282#)
You need your unlock code.
Change Active profile to 1, or if it is is one reset.
Exit, phone should ask to restart.
.....
Not sure if the following is required, but
Go to setting, Connections, Connections, Sprint, Manage Connections
Click and hold Sprint #777 until menu pops up then delete.
Exit
Update Profile, Try Browser. Took a couple times but I was in a poor data signal area.
Click to expand...
Click to collapse
Did thae same exact thing, took 5 minutesand all is well . . . .
Data unlocked
superx337 said:
What finally worked (after 4 calls and 3 hours).
##DATA# (##3282#)
You need your unlock code.
Change Active profile to 1, or if it is is one reset.
Exit, phone should ask to restart.
.....
Not sure if the following is required, but
Go to setting, Connections, Connections, Sprint, Manage Connections
Click and hold Sprint #777 until menu pops up then delete.
Exit
Update Profile, Try Browser. Took a couple times but I was in a poor data signal area.
Click to expand...
Click to collapse
Did the same exact thing, took 5 minutes and all is well . . . .
superx337 said:
What finally worked (after 4 calls and 3 hours).
##DATA# (##3282#)
You need your unlock code.
Change Active profile to 1, or if it is is one reset.
Exit, phone should ask to restart.
.....
Not sure if the following is required, but
Go to setting, Connections, Connections, Sprint, Manage Connections
Click and hold Sprint #777 until menu pops up then delete.
Exit
Update Profile, Try Browser. Took a couple times but I was in a poor data signal area.
Click to expand...
Click to collapse
thanx! you are a lifesaver!
Related
Hello.
I have a problem with a Touch HD2. Sometimes, when I send a message, it doesn't get sent until I restart / reboot the phone. When I do, all the messages gets sent at the same time.
I had the same problem with a Touch HD some months ago.
Anyone know how to fix this?
Thanks for help.
Gissan said:
Hello.
I have a problem with a Touch HD2. Sometimes, when I send a message, it doesn't get sent until I restart / reboot the phone. When I do, all the messages gets sent at the same time.
I had the same problem with a Touch HD some months ago.
Anyone know how to fix this?
Thanks for help.
Click to expand...
Click to collapse
hmm, interesting one, what is your device currently set to for sending messages, i.e. GSM, GPRS?
Have you recently updated rom, radio or changed ril?
Have you tried running automatic setup again?
Can you provide more info please
Yeah, could be a radio problem or your phone not logging onto local masts.
Try a manual roam,.... Go to your network selection, search for available networks, then pick a network you are not on, ideally a network that uses a diff network frequency band thing. So if your nwtwork uses 900 research one that uses 1800 or vice verser. When you select this 'wrong' network it sould give you some kind of error and you should lose all network coverage. Then re select your correct network.
Try power cycling,... Turn off your phone, remove SIM & Battery, hold power button for 5 - 10 seconds. Then put everything back in and turn on.
Last one,... Go onto internet on handset, load a page you have never been on before that has alot of data on it, amazon or something, while its trying to load the page pull the battery out. Then power cycle as above.
I worked for Vodafone Cust services about 8 yrs ago,.... those 3 things usually sorted network issues.
+1
I have exactly the same problem on my HD2.
It's very occasional, and just a soft reset is necessary and everything's fine again.
I don't know why this happens.
Thanks
Franky
So out of nowhere, my HTC Sensation no longer connects to the network. I would get roughly around 5 mbps around my house, but just all of a sudden, it stopped working. I tried rebooting the phone, and turning on/off airplane mode, and it just doesn't seem to be working. Anyone have any more tips before I try and factory resetting? Also i think I may be experiencing a bug because every time I open any app, I get a very quick glimpse of the weather instead, and then the app opens up. Thanks
What was your previous phone with t-mobile? If you don't have an "android plan" it seems that T-mobile is blocking you from data.
Check this thread: http://forum.xda-developers.com/showthread.php?t=1128335&highlight=data&page=5
I had the same problem two days ago and had to do a factory reset to solve the problem.
Previous phone was MyTouch 3g, so I'm sure I'm on an android plan
Thanks for the link, I'll check it out
Don't assume it's your phone. It's possible that service in your area is down. If you have another t-mobile phone check to see if it has reception. Next go into settings, wireless&networks, and select mobile networks. Then choose network operators and select automatically. If nothing comes up I would call t-mobile because resetting your phone.
My Verizon Galaxy S3 has been dropping its data connection since the update a few days ago. Sometimes it's been an hour or more before it's restored, other times it drops to 3G briefly before returning to 4G. I'm also noticing reduced battery life, which is almost certainly caused by the data problem.
The internet is abuzz with others reporting the same problems and tech support tells me that they're aware of the issue and are waiting for Samsung to put out a fix.
I seemed to have the same problems as you described and doing a sim card pull then battery pull and put back in and the phone will reboot. Then wait 5-10 min and put back in the sim card and then reset phone. When phone reboots change to cdma/lte in the network settings and reboot again.
Data seems to work about as good as previous update. And best part is you don't have to factory reset. I am going to take a wild guess that the lte authentication is having problems with the update and resetting the sim card on the network clears things up. Try this and report back if it works or not.
Almost forgot the new caller id app may have something to do with these data freezes as well. What you do is go into settings, application manager, scroll over to all category and head down to caller name id and click on it. Then clear data, disable and finally hit force stop. You might want to reboot after this but it should stop it from running. It's a pos rip off and you can get a free app that does the same.
**After a couple days testing it appears that this caller id app is the main source of problems. I have ran global and cdma/lte settings and data gets locked up constantly when this app is left to run. If you can't get on 4g at all since update you need to do the following first and foremost. Settings, more settings, mobile networks, access point names and make sure lte-verizon internet is check. I have seen this setting uncheck itself so double check it please.**
Tried and it did nothing for me. 5 minutes after following your directions, my phone dropped data again.
Thanks though.
I'm in the middle of a chat with a Samsung rep and they're system doesn't even show this update being released....lol.
Do settings, about phone, status under signal strength what does that read?
-106 dBm 32 asu
I do have a 4G connection right now.
That is a pretty low signal for 4g lte. I am gonna assume that you had drops prior to this software update but they where a lot more rare?
No, never.
Sent from my SCH-I535 using Tapatalk 2
Is it best not to accept this update at this time?
Sent from my SCH-I535 using xda premium
Now I'm at -94dBm.
Sent from my SCH-I535 using Tapatalk 2
Well there really is only one other thing to do an it's a factory reset. Odds are it won't help since others have tried it and it did nothing for them. Otherwise we get the fun process of waiting multiple months for a fix.
Just wanted to give a heads up. I originally thought you could uninstall the new caller id bloatware but it appears it only uninstalls the icon from the drawer so you still have to go into application manager and disable it because it turns itself back on after uninstalling.
**After a couple days testing it appears that this caller id app is the main source of problems. I have ran global and cdma/lte settings and data gets locked up constantly when this app is left to run. If you can't get on 4g at all since update you need to do the following first and foremost. Settings, more settings, mobile networks, access point names and make sure lte-verizon internet is check. I have seen this setting uncheck itself so double check it please.**
Chadashcroft22 said:
Just wanted to give a heads up. I originally thought you could uninstall the new caller id bloatware but it appears it only uninstalls the icon from the drawer so you still have to go into application manager and disable it because it turns itself back on after uninstalling.
**After a couple days testing it appears that this caller id app is the main source of problems. I have ran global and cdma/lte settings and data gets locked up constantly when this app is left to run. If you can't get on 4g at all since update you need to do the following first and foremost. Settings, more settings, mobile networks, access point names and make sure lte-verizon internet is check. I have seen this setting uncheck itself so double check it please.**
Click to expand...
Click to collapse
Trying it now. Thanks again for the info.
Chadashcroft22 said:
That is a pretty low signal for 4g lte. I am gonna assume that you had drops prior to this software update but they where a lot more rare?
Click to expand...
Click to collapse
Still on the older version. The LTE signal is marginal where I am. I routinely get between -106 and -112 with 2 bars, and I never lose my 4G signal and the download almost always tests at 8Mbps or greater. At work, I have all but one bar, and my signal is 88.
A signal of -106 does not mean that the phone will lose the 4G signal. I rarely drop until I get to around -118. Though I'm sure that these phones could have a stronger signal than they do, they seem to hold on to a signal pretty well.
I haven't lost my data since disabling the caller ID app.
jmz768 said:
I haven't lost my data since disabling the caller ID app.
Click to expand...
Click to collapse
Yeah it's the same for me. When I realized that turning on wifi that 4g lte would stay on I knew this app was tied into the radio. And being made by verizon I had a funny feeling this would be of the lowest quality.
Hi All,
I've been having an issue after upgrading from a Nexus 4 to Nexus 5 where the phone will not re-connect to the home network (or will only reconnect to GSM with no data) after losing connection. This happens for example when going into an elevator or parking garage; I'll lose signal and when I get back into a signal area it won't reconnect unless I go to the "Mobile networks" -> "Network operators" menu and select "HOME" or "Automatic Registration". I'm using Straight Talk wireless with an older T-Mobile SIM (before they switched to only AT&T). I've called Straight Talk a few times to try and debug this, but the only instruction they've given me is to reset the APN and set it up again, which I've done a couple times to no avail. They claim that the SIM card is good on their end. Any ideas what might be causing this?
Thanks!
jkenny23 said:
Hi All,
I've been having an issue after upgrading from a Nexus 4 to Nexus 5 where the phone will not re-connect to the home network (or will only reconnect to GSM with no data) after losing connection. This happens for example when going into an elevator or parking garage; I'll lose signal and when I get back into a signal area it won't reconnect unless I go to the "Mobile networks" -> "Network operators" menu and select "HOME" or "Automatic Registration". I'm using Straight Talk wireless with an older T-Mobile SIM (before they switched to only AT&T). I've called Straight Talk a few times to try and debug this, but the only instruction they've given me is to reset the APN and set it up again, which I've done a couple times to no avail. They claim that the SIM card is good on their end. Any ideas what might be causing this?
Thanks!
Click to expand...
Click to collapse
It sounds like the Baseband/RIL problems I had with my old LG OP2X with non-stock roms. For me, it was fixed switching to aeroplane mode and back, it could also get stuck there, I remember it once took me half a day to get it out for I didn't want it to wipe it.
Any way, may be it's not the same but it could be fixed flashing a baseband, I think I saw a thread about it somewhere around... Also, flashing the full firmware should —if it's not a hardware issue— solve the problem without doing much research.
HI
jkenny23 said:
Hi All,
I've been having an issue after upgrading from a Nexus 4 to Nexus 5 where the phone will not re-connect to the home network (or will only reconnect to GSM with no data) after losing connection. This happens for example when going into an elevator or parking garage; I'll lose signal and when I get back into a signal area it won't reconnect unless I go to the "Mobile networks" -> "Network operators" menu and select "HOME" or "Automatic Registration". I'm using Straight Talk wireless with an older T-Mobile SIM (before they switched to only AT&T). I've called Straight Talk a few times to try and debug this, but the only instruction they've given me is to reset the APN and set it up again, which I've done a couple times to no avail. They claim that the SIM card is good on their end. Any ideas what might be causing this?
Thanks!
Click to expand...
Click to collapse
Hi Were you able to get a solution for this, My nexus 5 does not connect automatically to the network, it works only for manual search.
Please help...
Same problem here. Any solution?
I'm stuck with out any connection for the las two days. Tried removing battery, airplane mode. manual search. nothing.
Tried my line in other phone and it worked, other line in my phone and it didn't.
S4 I9500. Paranoid 4 Beta 4.
I don't have a really good solution, i reflashed my phone to stock and it did not fix the issue. I ended up switching carriers to T-mobile and haven't seen the problem since. It seems it was a SIM or network problem like i suspected
jkenny23 said:
I don't have a really good solution, i reflashed my phone to stock and it did not fix the issue. I ended up switching carriers to T-mobile and haven't seen the problem since. It seems it was a SIM or network problem like i suspected
Click to expand...
Click to collapse
I restored original Samsung ROM (I9505) and the same thing... i'm going to change sim tomorrow. and see what happends
ElCucoArg said:
I restored original Samsung ROM (I9505) and the same thing... i'm going to change sim tomorrow. and see what happends
Click to expand...
Click to collapse
I still couldn't make this work I'm this close to buying a new phone... any idea?
Every time I reboot my phone, my text messaging stops working (for roughly 3-4 hours). Everything else works fine - I can make and receive phone calls, connect to the internet, etc. I've tried using 3 different SMS apps in case that was the issue, but it doesn't make a difference. I try updating the PRL, updating the profile, even reactivating but still nothing.
I've had the issue on Lollipop and Marshmallow, and this is my second GS6 Edge. Doesn't matter whether I'm connected to wifi or Sprint network. Stock ROM, not rooted. Anyone else ever have an issue like this? I thought maybe I could mess with the settings, but when I go to 'mobile networks' I don't have the option to edit or add Access Points, and Network Operators is grayed out.
baldwin69 said:
Every time I reboot my phone, my text messaging stops working (for roughly 3-4 hours). Everything else works fine - I can make and receive phone calls, connect to the internet, etc. I've tried using 3 different SMS apps in case that was the issue, but it doesn't make a difference. I try updating the PRL, updating the profile, even reactivating but still nothing.
I've had the issue on Lollipop and Marshmallow, and this is my second GS6 Edge. Doesn't matter whether I'm connected to wifi or Sprint network. Stock ROM, not rooted. Anyone else ever have an issue like this? I thought maybe I could mess with the settings, but when I go to 'mobile networks' I don't have the option to edit or add Access Points, and Network Operators is grayed out.
Click to expand...
Click to collapse
Try dialing ##72786# then don't touch the phone. It will do its thing and reboot a couple times
Soooperstar said:
Try dialing ##72786# then don't touch the phone. It will do its thing and reboot a couple times
Click to expand...
Click to collapse
I have tried that multiple times, but no luck. Even tried ultra power saving mode in case one of my apps is impacting my text (however, still the same issue after a factory reset so it shouldn't be an app issue).