I am not certain if this is an Operator issue or HTC Diamond Pro issue but when I set the Caller ID to "No One". I am unable to dial out to any mobile phone. My local operator seems to say it is a phone (HTC Diamond Pro) issue.
Can someone verify it works elsewhere in another country, perhaps?
It does not wotk with AIS Thailand.
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Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian
Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!
I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.
I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)
Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?
Does anyone have a problem with operator name-id feature (when your phone showes you the name of the person that is calling even though the person's number is not in your contacts)? I am with Fido (Canada), and on my last phone (SE z710i) it worked perfect; however, my new HTC touch pro only showes the the number of the person calling, not the name.
Any thoughts?
Thank you!
Hey everyone, do they have a WM app for displaying the caller ID name (not just the number) on ANY number, not just your contacts? (On CDMA?) Like, it tells you who it is when one of your contacts call, but when someone else calls it just says their number. Anyone know a fix for CDMA? I have a TELUS Touch Pro.
MasterOfTheXP said:
Hey everyone, do they have a WM app for displaying the caller ID name (not just the number) on ANY number, not just your contacts? (On CDMA?) Like, it tells you who it is when one of your contacts call, but when someone else calls it just says their number. Anyone know a fix for CDMA? I have a TELUS Touch Pro.
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There is a software called caller id on dev and hack forum similar to your needs (works only for canada and usa)
Please use search
I am having problems with the way I store phones and the caller id correctly identifying it.
If for example the phone number is 99887788, that is the way I store it. But when the call comes in, it comes with a plus sign and three digit prefix, for example +12399887788.
So, I HAVE to store the number with the prefix to get the caller ID to work, which I don't want. I had this problem with a VERY VERY old phone once, but never with the new ones. I have a friend who has an older version HTC and he doesn't have that problem.
Would you please help me fix this?
No idea what would be causing it, but as a suggested work around until you do solve it, store the number as you want it but then store the number as caller id shows it in another phone number area (Mobile2?).
I have got s5 G900p from ebay to use cmda sim (reliance network) Its a unlock phone. Everything is working fine but I'm facing an issue with incoming call. I'm unable to see callers name somtimes its shows name and later again it will dispaly only number with location. For ex i stay in delhi. It show New delhi (on place of caller name) and number of caller. So kindly please help me with this problem. I have also used secondary option of LARGE SCREEN CALLER ID. But i dont want to use and secondary apps for caller. sometimes my phone get struck with caller id app. Rightnow my phone running with kitkat. Thanks in advance