So my ultimate goal is to try and get AT&T to give me a new phone - a Touch Pro 2. Silly, I know. But I have known many Fuze owners who got AT&T to offer them Blackberriers or iPhones after dealing with them and a few refurbished phones.
So I'd just like some advice. My 1-year warranty expires November 19th. Do you think it's possible? Or worth it? Have you done it? Any advice? I love my Fuze, but I don't want to spend another year with it when the Touch Pro 2 is out, and I'm not paying 350 dollars just to get it.
Alternative plans? Maybe speculation on when I'll be able to buy it somewhere else cheaper? Just advice in general.
thehyecircus said:
So my ultimate goal is to try and get AT&T to give me a new phone - a Touch Pro 2. Silly, I know. But I have known many Fuze owners who got AT&T to offer them Blackberriers or iPhones after dealing with them and a few refurbished phones.
So I'd just like some advice. My 1-year warranty expires November 19th. Do you think it's possible? Or worth it? Have you done it? Any advice? I love my Fuze, but I don't want to spend another year with it when the Touch Pro 2 is out, and I'm not paying 350 dollars just to get it.
Alternative plans? Maybe speculation on when I'll be able to buy it somewhere else cheaper? Just advice in general.
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AT&T will replace it with another Fuze as long as they're available.
If you want to get out of your contract with AT&T, there should be something in the fine print regarding "if AT&T changes your plan w/o notification, a person can opt out of their contract". The surcharge that they bill changes every month and they establish it so therefore its a change to your contract that they did. They will try to agrue but legally they can't.
AT&T usually charges more for their hardware than their competition.
Another thing you may want to consider is insurance. Its about $7/mo. and if you time it right, you can get an upgrade.
Not likely. My friend did make them upgrade from my tilt to the fuze. It took him nearly 6 months. I do not recommend it but this is what my friend did to upgrade to the fuze.
- You will have to damge your phone in a way they can't tell. Shoving hand sanitizer in the usb or sdhc slot will ruin it but not register any alarms.
- They will send you another one. Wait a couple months... Damage it.
- Damage the second one after a few months
- After that your on your last. Damage it.
Finally they MAY let you pick a new one. I cant say if they will offer the T2 I do know they will offer a Samsung Epix, and/or a Blackberry. FYI: This is fraud. It is illegal. I do not support or have any responsibility for what you choose to do. This is a story. This took about 6 months for my friend to complete. Up to you if you wanna risk your life.
What you do is fraud and illegal. Telling AT&T that the Fuze gets extremely hot during phone calls or internet usage is not. It's true about the Fuze. I think you can get them to take it and send it back via that. And it's not lying - it really does get egg frying hot.
thehyecircus said:
What you do is fraud and illegal. Telling AT&T that the Fuze gets extremely hot during phone calls or internet usage is not. It's true about the Fuze. I think you can get them to take it and send it back via that. And it's not lying - it really does get egg frying hot.
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if you want it hot, enable GPS, wifi, 3G, data connection....
just with GPS + iGo, power draw seems to be between 300-500mAh...
they warrantied mine cause of a wobbly slide.... kinda wiggled some, but everything else worked.... i kind of got hooked up tho... i work at a phone place near a device support center, and we send customers to each other.... so i just wore my work shirt up there, and they gave me no problems... easy to tell i dropped it some...
had a friend warranty his sony when he busted his lcd.... couldnt tell it was busted while it was off, so *someone* unhooked it during a flash, and killed it somewhat... they replaced his phone no problem, and at the retail store... so maybe flash it dead? read something about the microwave trick too... up to u whatever u do....
@ jesusishere WTF?
Scamming a company to get a new device?
It's called FRAUD, it's not acceptable.
You are not a customer but a thief!
See this as your first and FINAL warning.
EqX
Hello. So I have had my Touch Pro 2 since it came out and the HD2 since it came out as well. I managed to talk my girlfriend out of her iphone and gave her my Touch Pro 2 over a year ago and have had her on my account on a second line. I have always had insurance on both phones. I almost filed a claim on my HD2 about a month ago because you have to "bend" the usb cord to get it to charge but didnt get around to it. Today apparently mygirlfriend managed to break the TP2 by stepping on it. And I want to attest to HTCs build quality because both of these phones have had more than 9 lives. So I was going to file a claim on the TP2 and my girlfriend is trying to convince me to file the claim on the HD2 and get another HD2 so she can have my old one. She "hates" the TP2 and loves my HD2. Other than some possible moral issues does Tmous have any way of knowing that we would then have two HD2s? On the same note I doubt they even make the TP2 anymore so would they let her choose something else? i paid full price for both of these phones which was a pretty penny when they came out. I could go on about how Tmous royally has screwed my with a second contract as my moral validation but I won't.
As a side note, we are paying about $150 a month for "flex pay" with only 750 minutes shared between us because my credit isn't the best. I have really been looking for some sort of other prepaid or no contract solution...
Any news on this?
Did Tmo ever find out?
My friend Jake had the same issue with his phones, and filed a claim on the better one and got away with it. So I don't see why you wouldn't be able to do the same. Hope that helps answer your question.
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App
The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App
Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
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With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
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Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.
I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.
Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!
mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
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Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
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Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.
Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
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Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
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I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.
Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!
Hey guys. So I have been using the LG Vortex, because it was cheap upgrade, up until a few days ago. So, because of some unfortunate circumstances, I can no longer use the phone, and I have re activated my Env3.
I had Verizons Total Equipment Coverage, so I can send for a new phone, costing me $100. My problem is that I don't really care for the phone, and I want a different phone. I have looked on Amazon, and it would be well over $100 to buy a decent Verizon smartphone without a contract.
My question is what can I do to avoid being stuck with this phone for the next few years. I really want a different phone, but I don't really know what my options are for around $100. Should I send away for the Vortex, then try to sell it online and use that money? Any tips, or suggestions would be welcomed. Sorry for the long answer, and thanks for any help you can give me.
I've found bits and pieces of info, but nothing really direct, so here's my situation.
I'm up for an upgrade with tmobile. There's some good black friday deals coming up, the s3 for $50, for instance (with new contract, not sure if thats an upgrade price as well). I don't really want the s3, so I'm considering buying any hot phone and flipping it so I can get what I want, maybe even buy a used mid-range smartphone and pocket some cash. I know many people have done this, but I'm worried about potential problems that can occur.
What are the chances of being caught by tmobile and being suspended? If I receive my upgrade by mail (which is most likely), do I need to worry about activating/deactivating it before I switch phones and sell it? I don't really care about opening the package, probably will in any case to remove the sim. Is there any way I can get the retail store to unlock it? Tell them I'm going to use it overseas or something? Any other issues anybody knows of?
The biggest risk is probably buying a used phone off ebay or craigslist, which, even if everything is clean and straightforward, I know can end up badly. Ideally, I would just buy one from a retailer, giving me peace of mind and a warranty. But, if the difference is spending $200 vs. pocketing $200 plus an upgraded phone (I'm still using the G1 by the way), then I would seriously consider doing any work necessary.
Anyone have some experience?