Hey all, just incase others have experienced this already im RMA-ing my raphael currently.
The fault is that the LED under the "send" key does not work anymore, so its going back hopefully for a replacement or a QUICK repair.
Serial number was a HT833 model. Perhaps its a good idea to make a note of your serial number to compare any faults people have noticed.
EDIT: ive added a serial numbers table to the wiki page (ala the hermes wiki).
Related
All,
I have had my Vario II for about 3 weeks now and in the last few days I have had to re-align my screen about 5 times a day as tapping on items/menus and keyboard has become completely unresponsive or different actions occur. For example if I tap the 'W' say 10 times I get 6 'W' and 4 'S'.
The device has become completely unusable has anyone else experienced this? I have soft/hard reset the device many times now and sending it back to T-Mobile :-(
I must add that I was one of the very first few to get the Vario 2.
Thanks
Mines been the same & so much that it is getting exchanged by t-mobile tomorrow.
Many posts have already been sent on that screen alignment issue, mainly on KJAM's. Some said upgrading to latest ROMs make it happen less frequent but can not remedy totally. This should be in fact a hardware issue related to the screen they use and you may always ask for replacement but you can never know if the new one will act better.
read the thread:
http://forum.xda-developers.com/viewtopic.php?t=57130
There are issues with certain early models but I think thre is also a mention of magents (belt clips, credit cards etc) close to the unit interfering with the alignment. Also the unit getting too hot?
hope it helps.
Well if were talking about interference lets start with the belt clip case that comes with the device. We know for a fact that using the belt clip will 8/10 make your device appear in landscape mode even though you left it in Portrait mode so doesnt it stand to reason that this might be having long term effects on the device itself, hence screen alignment issues?
i was wondering, if I get a replacement Fuze, should I retest all the radios to see which one works best with the new unit?
I wouldn't do it because I don't think that there are too many differences. Start with your last known "good" radio and go from there.
I'm on my second Fuze and there were no differences even if the serial numbers differ quiet a bit.
I am having a very weird, and oddly repeating hardware problem with my HTC TP.
My original one started having this problem about 3 months after I bought it. The problem had two aspects - the screen appears as if the LCD material in it has moved or changed format (see image below) - and the touch function of it became problematic, often identifying the press in the wrong location.
I gave it to the vendor during warranty, and after some issues with the lab was offered a new device (it was indeed brand new, battery date indicated that). The new device - after less than a month - started having the exact same problem! (I'm giving it for repair tomorrow)
Is anyone familiar with this problem? Is this just a streak of bad luck? or am I doing anything bad to my devices? As far as I know - I'm not doing anything bad to them - the 2nd one was so short with me it haven't even dropped once. And before that I had a imate KJAM for 2.5 years without such problems.
Ideas?
It looks like too much pressure was applied to the LCD screen.
it is odd though - especially as it occured in such a short time on my new device, and I have not done anything especially bad to it
it definitely has the "feel" of a pressed LCD, but this is during rest. btw - in both times it was just the center area, and both cases a very similar size problem.
the only type of pressure I can think of is when it is in my pocket, but comeon, I am quite positive HTC did not design a device that can not withstand being in a pocket.....
it's a random defect that some screens get
and also a sign of worse things to come I believe
had a friend who bought a new one and it already had
it when it got it he of cause sendt it back
so I just coincidently got two of them ?!
That's quite jinxy
anyway - got today back my first phone, repaired (screen replaced).
Let's hope this doesn't re-appear.
Ofer.
sorry a little off the mark
e
i dont know if anybody has had this or a similar problem but i finally got my phone where i want it. i am running 6.5 on my fuze the only issue i am having is the phone dosent give me any vocal notification when someone is calling me while i am on the phone. i have already made sure that call waiting is set to notify me in the phone services but still dosent beep. if someone calls me it does come through cause if i am looking i can see it just dont hear it. it even alerts me after the fact telling me i have a missed call. just not during
i finally made the decision to RMA my dock for the battery drain fix, but it seems i have lost my serial number (removed the sticker/tossed out the box)
is there any way i can still RMA my device?
finalhit said:
i finally made the decision to RMA my dock for the battery drain fix, but it seems i have lost my serial number (removed the sticker/tossed out the box)
is there any way i can still RMA my device?
Click to expand...
Click to collapse
Got the receipt?
As always you'll have to talk to ASUS.
I have learned the hard way to keep my receipt and original box on smaller items for the warranity period. I did notice my dock doesn't have a warranity card in the packaging like the tablet.
Anyone elses's like this?
I bought a Moto G Stylus 5G 2022 ( XT2215-4 ) to fix and sell.. I replaced the display and battery and went to test everything and it would pickup WIFI but no cell signal / data. The phone detects there's a sim card but it's like it just can't read it.
So I thought it could only be 1 of 2 issues.
1: A Antenna issue or 2: The sim reader on the logic Board is faulty.
I inspected the antennas that run from the Logic Board down to the Daughter Board and they both seem to be right and the connections snug.
// Side Question: Are there any other antennas hid out somewhere other than the two Black and white coaxial antennas that's in the back of the phone //
So I figured it must be the sim reader is faulty so I ordered a parts phone with the defects listed on the parts phone as broken display glass everything else is working..
So I swapped out the Logic Board and Daughter Board with the Antennas still attached. I go to test the phone and I still have the same dang issue with it detecting the SIM but not connecting..
I think it would be almost impossible for me to get 2 phones back to back from different people with the same exact problems..
Would anyone happen to have any ideas?
Thanks In Advance
Shawn77371 said:
I bought a Moto G Stylus 5G 2022 ( XT2215-4 ) to fix and sell.. I replaced the display and battery and went to test everything and it would pickup WIFI but no cell signal / data. The phone detects there's a sim card but it's like it just can't read it.
So I thought it could only be 1 of 2 issues.
1: A Antenna issue or 2: The sim reader on the logic Board is faulty.
I inspected the antennas that run from the Logic Board down to the Daughter Board and they both seem to be right and the connections snug.
// Side Question: Are there any other antennas hid out somewhere other than the two Black and white coaxial antennas that's in the back of the phone //
So I figured it must be the sim reader is faulty so I ordered a parts phone with the defects listed on the parts phone as broken display glass everything else is working..
So I swapped out the Logic Board and Daughter Board with the Antennas still attached. I go to test the phone and I still have the same dang issue with it detecting the SIM but not connecting..
I think it would be almost impossible for me to get 2 phones back to back from different people with the same exact problems..
Would anyone happen to have any ideas?
Thanks In Advance
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Click to collapse
Can you confirm that the device's IMEI is intact/uncorrupted?
Since you swapped the radio, you might need to flash a compatible modem.img in order to make a proper connection, especially if the device is from a different region than where the device is being used.
Both phones IMEI's showed clean when I did the PhoneCheck report before buying them.
Both phones are US models 1 came from California and the other Florida if I remember correctly.
Both are on the TMobile US network
I've never had a phone give me such a hard time at this point I think any profit to be made on this phone is gone so I'll probably just give it away to someone truly in need.
Pending I get it working right and I absolutely refuse to let a phone beat me lol
Droidriven said:
Can you confirm that the device's IMEI is intact/uncorrupted?
Since you swapped the radio, you might need to flash a compatible modem.img in order to make a proper connection, especially if the device is from a different region than where the device is being used.
Click to expand...
Click to collapse
Both phones IMEI's showed clean when I did the PhoneCheck report before buying them.
Both phones are US models 1 came from California and the other Florida if I remember correctly.
Both are on the TMobile US network
I've never had a phone give me such a hard time at this point I think any profit to be made on this phone is gone so I'll probably just give it away to someone truly in need.
Pending I get it working right and I absolutely refuse to let a phone beat me lol
Shawn77371 said:
Both phones IMEI's showed clean when I did the PhoneCheck report before buying them.
Both phones are US models 1 came from California and the other Florida if I remember correctly.
Both are on the TMobile US network
I've never had a phone give me such a hard time at this point I think any profit to be made on this phone is gone so I'll probably just give it away to someone truly in need.
Pending I get it working right and I absolutely refuse to let a phone beat me lol
Click to expand...
Click to collapse
I didn't ask if the IMEI were intact when you bought them, I asked if they are intact now after you've altered things.
Droidriven said:
I didn't ask if the IMEI were intact when you bought them, I asked if they are intact now after you've altered things.
Click to expand...
Click to collapse
Yes
Shawn77371 said:
Yes
Click to expand...
Click to collapse
Is the SIM activated and has the device been activated on the network?
You've changed out all the hardware and the issue still persists, this indicates that it is a software issue. Have you tried connecting it to Motorola's Rescue and Smart Assistant flashing software and letting it scan the device to find the correct firmware and then flash the firmware that it retrieves?
Well I can confirm you're 100% correct that it's a software issue..
But still very buggy. After I do a rescue with Motorola's Rescue and Smart Assistant it somewhat fixes the issue..
It will work like it should for about the first 5 minutes and then it will revert back to the original issue. It's kinda like it receives a signal to kick it offline or something..
So just to triple check I logged in to my PhoneCheck portal and pulled yet another IMEI report for the phone and everything came out clean and clear. So just to make sure PhoneCheck wasn't miss reporting I pulled a report with my IMEI Pro account and it pulled the same results as PhoneCheck did ( Free & Clear )
So then I thought it could be an update that gets installed during the setup process that is causing it to bug out like it is. So I tried it another time and this time I told it to not install updates on setup and killed the WiFi just to be sure it had no way to connect and install any updates during setup but no dise it still gives me the same buggy results..
I swear I've been buying, fixing and reselling phones and tablets now for 5yrs and have never had a device give me such an issue..
I think it's time to just wash my hands and sell this phone as a parts only phone and start putting my time and attention into a different device..
I have a OnePlus 10T that just needs a new ear speaker and I think it will make me more money than this phone after you factor in how much time I wasted trying to get this phone to work and the money spent on the 2nd parts phone to use the hardware out of it
Shawn77371 said:
Well I can confirm you're 100% correct that it's a software issue..
But still very buggy. After I do a rescue with Motorola's Rescue and Smart Assistant it somewhat fixes the issue..
It will work like it should for about the first 5 minutes and then it will revert back to the original issue. It's kinda like it receives a signal to kick it offline or something..
So just to triple check I logged in to my PhoneCheck portal and pulled yet another IMEI report for the phone and everything came out clean and clear. So just to make sure PhoneCheck wasn't miss reporting I pulled a report with my IMEI Pro account and it pulled the same results as PhoneCheck did ( Free & Clear )
So then I thought it could be an update that gets installed during the setup process that is causing it to bug out like it is. So I tried it another time and this time I told it to not install updates on setup and killed the WiFi just to be sure it had no way to connect and install any updates during setup but no dise it still gives me the same buggy results..
I swear I've been buying, fixing and reselling phones and tablets now for 5yrs and have never had a device give me such an issue..
I think it's time to just wash my hands and sell this phone as a parts only phone and start putting my time and attention into a different device..
I have a OnePlus 10T that just needs a new ear speaker and I think it will make me more money than this phone after you factor in how much time I wasted trying to get this phone to work and the money spent on the 2nd parts phone to use the hardware out of it
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Click to collapse
Could the device possibly have been blacklisted before it was sold to you, either by being reported lost/stolen or due to the previous owner not paying their bill? Even with WiFi and mobile data off, it still communicates with the network on the cellular side of the radio, it could be registering on the cellular side then getting kicked off due to being blacklisted.
Droidriven said:
Could the device possibly have been blacklisted before it was sold to you, either by being reported lost/stolen or due to the previous owner not paying their bill? Even with WiFi and mobile data off, it still communicates with the network on the cellular side of the radio, it could be registering on the cellular side then getting kicked off due to being blacklisted.
Click to expand...
Click to collapse
On the IMEI reports it shows clean under the general blacklist area.
Then under the carrier blacklist check it shows clean.
Also keep in mind that the original device has this issue of not connecting so I bought a parts phone from a different person so I could transfer all it's internals over and the issue still persist.
While it's very possible to get two phones back to back from different people to have the same issue I would think that it's very unlikely that it would happen.
I was reading on Motorola's website forums that with the 2021 model a lot of peoples phones just started doing the same thing out of the blue after the android 11 update..
However the 2022 model ships with android 12 so I'm pretty sure Motorola fixed that bug and has nothing to do with this devices issue..
Crazy is all I can say lol
Shawn77371 said:
On the IMEI reports it shows clean under the general blacklist area.
Then under the carrier blacklist check it shows clean.
Also keep in mind that the original device has this issue of not connecting so I bought a parts phone from a different person so I could transfer all it's internals over and the issue still persist.
While it's very possible to get two phones back to back from different people to have the same issue I would think that it's very unlikely that it would happen.
I was reading on Motorola's website forums that with the 2021 model a lot of peoples phones just started doing the same thing out of the blue after the android 11 update..
However the 2022 model ships with android 12 so I'm pretty sure Motorola fixed that bug and has nothing to do with this devices issue..
Crazy is all I can say lol
Click to expand...
Click to collapse
This is one of those times when it is probably something obvious that neither of us would think should have anything to do with the issue or something so subtle and simple that it is being overlooked.
Droidriven said:
This is one of those times when it is probably something obvious that neither of us would think should have anything to do with the issue or something so subtle and simple that it is being overlooked.
Click to expand...
Click to collapse
I agree 100%