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Hi i just buy an htc status (chacha) brand new for $270, but digitizer has dead zones, i can't use the back soft key and some parts of the screen. My very big problem, I'm from Ecuador here theres not tech support for htc, i call htc and only solution was to send the phone to USA (my warranty is valid thru oct. 2012), but i already pay for the unlock code and the importing fees (almost $80), so send it back to USA and bring it back again to Ecuador will be around $130 more at least. So this phone will cost me around $480! My only solution is to replace the digitizer by myself, i try to search some disassembly video but i can't find any. Anyone has take apart this model of htc? plz I'm desperate. Hope some suggestion or if you have some service manual will appreciate.
Thanks a lot...
this is to new model, so it will be hard to find videos and parts. I think, you need to look some cheap or for spare chacha on auctions and do from 2 phones one working.
Well i find the digitizer in ebay, but no luck with the manual or video
Sent from my HTC Status using XDA App
janocool said:
Hi i just buy an htc status (chacha) brand new for $270, but digitizer has dead zones, i can't use the back soft key and some parts of the screen. My very big problem, I'm from Ecuador here theres not tech support for htc, i call htc and only solution was to send the phone to USA (my warranty is valid thru oct. 2012), but i already pay for the unlock code and the importing fees (almost $80), so send it back to USA and bring it back again to Ecuador will be around $130 more at least. So this phone will cost me around $480! My only solution is to replace the digitizer by myself, i try to search some disassembly video but i can't find any. Anyone has take apart this model of htc? plz I'm desperate. Hope some suggestion or if you have some service manual will appreciate.
Thanks a lot...
Click to expand...
Click to collapse
I understand your problem and realise you need to do something yourself - however I have been repairing screens all my life and HTC are the hardest. The HTC CHACHA is a delicate phone - yes you can replace the digitizer but this is a long and troublesome path you are taking.
The best way I would recommend is check if Ecuador has any mobile repair shops and get them to do it (but go in person - no posting). If you can't find one that can fix within your range - SENDING TO THE U.S.A IS THE ONLY WAY (UNLESS YOU ASK HTC IF YOU CAN SEND IT TO A CLOSER SUPPORTED COUNTRY).
If you are to attempt it yourself expect no tutorials for another five months or so and even then it's too dangerous.
Thanks for the advice, you right htc is hard to fix. But i have good news the digitizer is working, i dont know what happen, maybe was the charger, do you think was that? I used one from motorola and one from samsung, but since the phone drains the batery i full charge with the cable supplied by htc now this thing is working again. I never will use other charger. Again thanks
Sent from my HTC Status using XDA App
Remember - Always Use Official or Recommended Chargers - There are different Voltages On Different Ones - It does not matter if they fit or not, And If you have any battery problems visit the link below (it has been discussed already):
http://forum.xda-developers.com/showthread.php?t=1258028
Guys who fear that rooting will void warranty..
But what makes u think that the Service center guys will look if the bootloader is unlocked or not
Lots of people give phones with CM and other custom ROMs flashed to the SC...and that too with a custom recovery...i think which may be needed by the SC guys for software update,wipe etc etc
i myself gave my rooted phone for replacement.. though reverted back to stock rom
If u guys think why dont i go ahead myself..i only reason im afraid of is ..if they have a particular QC test app or something before RMA procedure..which may auto generate the result such as
Camera - check
Speaker - check
Vibration - check
Bootloader - fail - not eligible for warranty
and they strictly reject warranty for the phone because of that..
guys experienced with the warranty procedure for Motorola phones please reply
I rooted mine. I don't usually have hardware problems. So... whatever
I've rooted mine, just keep in mind that you can't unlock the bootloader without getting an authorization code from Motorola. By requesting this code you accept the warranty loss.
Edit:
Motorola requires you to run "fastboot oem get_unlock_data". This data is used to calculate or read the unlock code from their database. Those lines should also be more than enough to blacklist your phone from warranty.
Bootloader status codes
I think I'll wait for a while this time a least four to five months..
Sent from THE motog
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
leppo said:
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
Click to expand...
Click to collapse
How can you screw up battery life with a root?
James Randi said:
How can you screw up battery life with a root?
Click to expand...
Click to collapse
I guess I automatically associate rooting with flashing a different rom. But yes, it's different.
Its a $200 phone and rooting is pretty much a necessity to fully take advantage of your hardware. Flashing ROMs isn't as much of a big deal anymore but rooting is where all the fun comes from IMO. If there's no issues with it after a month or so, just do it.
Well, except for those of us unfortunate individuals who rely on Verizon's rural reach. I've got the Verizon Moto G xt1028, and it's not unlockable. At least, not yet. So those of us who bought the xt1028 are waiting and hoping for a different root method. Or different unlock method. Or both, really. Alas, we're forced to run fully stock until then. I'd so love to put GravityBox and a few other root apps.
At first I bought the 8 GB Variant and unlocked it, rooted it installed a custom ROM and I didn't like it because it didn't have so much space,
so what I did was flash everything Stock back again and lock the bootloader and I traded it against a 16 GB Variant and payed an extra 30€.
Now, I don't really care about rooting and custom roms anymore, I use the Stock Firmware from Motorola, latest of course so I get all official OTAs and all Motorola Apps, they probably know how to make everything for their phone so I'll just use it as it is.
In most cases they'll just look for the splash screen to say the warning message but we all got the logo.bin flashed. Worst case scenario they'll check through fastboot.
On Moto G XT1033
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
jaspreet997 said:
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
Click to expand...
Click to collapse
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
You can read more in this german article which i have translated using microsoft translator.
Francehoaq said:
If warranty is not available then what should i do? thinking..... should i root or not
Click to expand...
Click to collapse
Nobody can answer that for you. There are advantages and disadvantages doing this.
mokkami said:
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Click to expand...
Click to collapse
True, unlocking the bootloader will not void your warranty. Damaging your phone while trying root it, 'may' void your warranty if the seller/manufacturer can tell, and can prove you caused the damage
mokkami said:
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Click to expand...
Click to collapse
Thought I should clarify this. If a problem occurs with the phone in the first 6 months, the responsibility lies with the manufacturer to
a) Repair
b) Replace
c) Refund
d) Prove the problem does not exist.
If a fault occurs AFTER 6 months, but before the end of the manufacturer warranty. The manufacturer must:
a) Repair
b) Replace
c) Refund
BUT the manufacturer is within their rights to ask the customer to 'Prove' the fault exists and that they did not cause the fault through misuse etc. Usually this would require an engineer or technician report. In reality sellers will almost never do this.
Note: In the UK (and maybe rest of europe) the sale of good acts requires items last for a reasonable amount of time (not just the warranty period) this is I believe 6 years.
SO technically you could claim for repair even up to 6 years, however the responsibility will be with the consumer to prove the fault was in design and manufacture and I 'believe' that it occurred in the first 12 months since purchase. (Very hard for a consumer to prove this)..
mokkami said:
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
Click to expand...
Click to collapse
Not sure what you mean by 'warranty given by law' vs 'manufacture warranty'. The manufacturer is required to give a limited 12 month warranty on all goods as per the sale of goods act. A lot of manufactures will give an 'Additional' warranty, or a warranty that covers a longer period as standard. Samsung & HTC = 2 years, for example. SO, although they only require to give you 1 year, once you have bought the device, with teh 2 year warranty, you have entered a contract and they must honour the full 2 years...
Actually the first 6months is called workmanship warranty. Its unconditional warranty as long as there no blatant damage to the device. If you have tempered with it, then you go into the standard warranty clauses. Which it is then up to the manufacturer to decide weather they will repair it for you. Sometimes at a discounted price when it is in fact your fault. But if you have blatantly damaged your device, you wont be eligible for a warranty. If its software related though, they could give you the benefit of the doubt.
On Moto G XT1033
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
carpasouza said:
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
Click to expand...
Click to collapse
Yes same will be the case for India to I guess..
Even I had rooted my previous phone and sent for warranty.. Of was a different manufacturer though.. Different policies..
Sent from THE motog
[quote name="Piyush Rawal" post=54210331]I have. I relocked bootloader and sent it to service center and they either didn't check or ignored bootloader status being 2, however, they fixed it under warranty.[/QUOTE]
Time to root I guess..
Tap-a-talked from the MOTOG
This is my story : I bought a soft bricked moto g xt1032 the bootloader shows device locked status 0. I've tried many methods to bring it to life without luck. I've got the unlock code from the earlier owner. In the next few days my friend who works in a t mobile service will try to recover the phone if he fails I'll send the phone to RMA. Will see what happens
Tomorrow is finally the day I guess
Tap-a-talked from the MOTOG
So I was just thinking of unlocking my Moto g and rooting it. Is it possible to get warranty after locking my Moto and unrooting it...?
motocon said:
So I was just thinking of unlocking my Moto g and rooting it. Is it possible to get warranty after locking my Moto and unrooting it...?
Click to expand...
Click to collapse
I have heard some from Europe say that they can get warranty even after unlocking. I don't know about that but I know that here in the US, once its unlocked you're out of luck. My 2nd Gen was unlocked but I got a warranty replacement 2 times because I purchased it from a retail store and got their extended warranty. It was worth every penny and I would have done the same thing with the G3 except the store wasn't selling them.
It will still show it was unlocked at one time even if you relock it. Your warranty will be voided for all software issues, but you can still claim warranty for hardware issues like a bad speaker, or broken power button.
bobbyphoenix said:
It will still show it was unlocked at one time even if you relock it. Your warranty will be voided for all software issues, but you can still claim warranty for hardware issues like a bad speaker, or broken power button.
Click to expand...
Click to collapse
Yes and no because it depends on whether a problem can somehow be traced to software and that is entirely up to Motorola. I always go on the theory that its probably my useless piece of plastic if it breaks.
BTW to the OP, you don't actually have to unlock it to void the warranty. Once you request the unlock code, Motorola considers it unlocked, whether you go through with it or not.
Whether you actually unlock or not, I do strongly recommend going into Developer Options and enable OEM Unlocking, unless there is some security or other reason not to do it in your case... it might not mean much now, but if you have an issue later where you phone will not boot, at least you CAN unlock if you need to. If you do not have then option enabled, unlocking is impossible.
Enabling OEM Unlocking does not unlock the device or have any effect on your warranty, but does allow the bootloader to be unlocked at a later time if needed. Since Lollipop this is an extra security measure added to phones that are unlockable.
If you've bought the phone from Best Buy & bought their protection plan, you can unlock the bootloader & root all you want; they only care about hardware modifications.
acejavelin said:
Whether you actually unlock or not, I do strongly recommend going into Developer Options and enable OEM Unlocking, unless there is some security or other reason not to do it in your case... it might not mean much now, but if you have an issue later where you phone will not boot, at least you CAN unlock if you need to. If you do not have then option enabled, unlocking is impossible.
Enabling OEM Unlocking does not unlock the device or have any effect on your warranty, but does allow the bootloader to be unlocked at a later time if needed. Since Lollipop this is an extra security measure added to phones that are unlockable.
Click to expand...
Click to collapse
Thanks. Let's see whether they provide me warranty or not.
sticktornado said:
If you've bought the phone from Best Buy & bought their protection plan, you can unlock the bootloader & root all you want; they only care about hardware modifications.
Click to expand...
Click to collapse
That's great means you don't have to worry about any problem caused expect hardware modification which you will not do... I guess. If you buy from best buy. But I bought it from Flipkart.
Tel864 said:
Yes and no because it depends on whether a problem can somehow be traced to software and that is entirely up to Motorola. I always go on the theory that its probably my useless piece of plastic if it breaks.
BTW to the OP, you don't actually have to unlock it to void the warranty. Once you request the unlock code, Motorola considers it unlocked, whether you go through with it or not.
Click to expand...
Click to collapse
That's bad news your warranty is void whether you unlock bootloader or not simply requesting doesn't mean one has unlocked it.
Arcade said:
That's bad news your warranty is void whether you unlock bootloader or not simply requesting doesn't mean one has unlocked it.
Click to expand...
Click to collapse
I believe in asking the code Motorola already considers unlocked.
Jeconias Santos said:
I believe in asking the code Motorola already considers unlocked.
Click to expand...
Click to collapse
I too think so...
Arcade said:
Thanks. Let's see whether they provide me warranty or not.
Click to expand...
Click to collapse
Sorry, but they will not... if you filled out the form on Motorola's website to unlock and accepted it, your warranty is void, it doesn't matter whether you actually unlocked or not, relocked, or leave it unlocked, your warranty is gone even if it is obviously a hardware defect from the manufacturer that has no relation to it being unlocked. Sorry, but you agreed to it, and Motorola will hold you to it.
Now, if you bough the Moto Protect insurance or have a third party warranty/insurance, maybe... Check your TaC.
That being said, if you try to get warranty work done, I would be interested in your results, although I expect I know what they would be, it would be nice to hear one slip through, because up to this point on all Moto products (except the Nexus) simply agreeing to the terms and conditions off the unlock voids your warranty instantly.
@Arcade if you are currently in India. service center guys doesn't check if ur bootloader is unlocked or not. u have to give them ur phone after reflashing stock and locking bootloader. and you'll get ur warranty. this method worked for my Sony phone in India.
creative21 said:
@Arcade if you are currently in India. service center guys doesn't check if ur bootloader is unlocked or not. u have to give them ur phone after reflashing stock and locking bootloader. and you'll get ur warranty. this method worked for my Sony phone in India.
Click to expand...
Click to collapse
Yes, I live in India.
But till now not faced any of issue. If faced then lets see what they have to say.
I too think that they would not check it. ?
I was just about to post a thread about similar question.
I went all through the steps to unlock bootloader except for the final step but I did click to accept and where it says it will void warranty.
My question was going to be if I have unlocked the bootloader does the regular warranty and/or extended warranty cover issues like, dead pixels, cracked screens, speakers and or buttons not working everything aside from hardware issues?
I dont see why they wouldnt be covered since majority of the time those issues wouldnt be caused by rooting and putting different roms on it.
Just wondering here and if someone had actual experience with this. Also would they tell you prior to sending it in through a RMA or after you send it in and boot it up?
pl4life52 said:
I was just about to post a thread about similar question.
I went all through the steps to unlock bootloader except for the final step but I did click to accept and where it says it will void warranty.
My question was going to be if I have unlocked the bootloader does the regular warranty and/or extended warranty cover issues like, dead pixels, cracked screens, speakers and or buttons not working everything aside from hardware issues?
I dont see why they wouldnt be covered since majority of the time those issues wouldnt be caused by rooting and putting different roms on it.
Just wondering here and if someone had actual experience with this. Also would they tell you prior to sending it in through a RMA or after you send it in and boot it up?
Click to expand...
Click to collapse
Regular warranty, nope... doesn't matter what the problem is, that is gone forever once you clicked accept.
The "extended warranty" is actually an insurance plan, you pay a deductible for replacement... unless it specifically states that modifying (or similar verbiage) your device voids the insurance plan, then it should still work., but I have not seen those T&C.
So if i root my phone and my screen cracks, the warranty wont cover it?
pl4life52 said:
So if i root my phone and my screen cracks, the warranty wont cover it?
Click to expand...
Click to collapse
Correct... sort of, unlocking the bootloader with Motorola (the only current way) will completely void your warranty,rooting or flashing a ROM is not relevant, it is spelled out quite clearly. Void in this case means you do not have a warranty anymore, so there is no warranty to get it fixed/replaced.
Actually, it doesn't matter if you unlock or not, if you accept the T&C on the website your warranty is gone... doesn't matter if you actually do it or not.
acejavelin said:
Correct... sort of, unlocking the bootloader with Motorola (the only current way) will completely void your warranty,rooting or flashing a ROM is not relevant, it is spelled out quite clearly. Void in this case means you do not have a warranty anymore, so there is no warranty to get it fixed/replaced.
Click to expand...
Click to collapse
Alright good to know. Yeah its pretty clear in it stating warranty is void but wanted to see if physical issues were under that void. Now how do they check this prior to sending in the phone or after the phone is received by them?
pl4life52 said:
Alright good to know. Yeah its pretty clear in it stating warranty is void but wanted to see if physical issues were under that void. Now how do they check this prior to sending in the phone or after the phone is received by them?
Click to expand...
Click to collapse
Your IMEI number is on file from when you unlocked, there is nothing to "check" per se, as soon as you request an RMA or warranty replacement and put in your IMEI or serial number, they already know.
Title: statutory* (sorry the OCD )
I recently got a S6(920F international edition) because of a subscription extension.
If the KNOX Flag is trigged in Samsung will this void warranty for EU customers with the law that separates hardware warranty from software modification?
I saw some vague answers with googling and searching XDA topics but I want to know if someone in the EU managed to still get warranty after the flag was triggered if this wasn't caused by software modification(For example; the home button falls off because of manufacturing error)
If this is the case I will not mind installing custom ROMs on XDA
Thanks in advance,
Brian
P.S. Wrong forum, if a mod is willing to move this to Q&A
I'm from Croatian, had my S5 sent to service (rooted, custom rom, knox trigged) because I had screen burn in. I was contacted by Samsung service that my screen will be replaced, but not my softvare because it is not official.
When I recieved my phone back it said: partial repair, front module replaced, software note changed/tested.
Few months later my phone had problem with camera, camera wouldn't work. Same thing happened, HW was fixed, SW not touched.
So yea, same thing should work for S6.
Thanks, that's all i need to know. Time to start flashing this ****
Thanks @CROrION. You made me feel better, since I plan to send it back to repair the fingerprint scanner.
Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)
Well Known Fact
ramon.nmgn said:
Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)
Click to expand...
Click to collapse
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
They cant be that rude to their customers? It has literally nothing to do with the problem
Good Lawyer
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
I don't think it's about being rude. It's about their terms and conditions. Maybe a good lawyer could argue the case for you, but might be cheaper to buy a new phone.
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
It's not about being rude or not. It's staying true to their terms and conditions, which you should read when you buy the phone.
You could try and sway the person that take your phone in, sometimes when they hear your story they tend to agree with you. My gf did it once with the whole story of being poor and out of a job, heartbroken, etc. the whole package.
Its a cheap way for them to refer to the terms and conditions. Even when the problem isnt even attached to ROOT...
However, they will send it back without repairing then right?
The problem is not your phone issue.
The problem is you root the phone.
Once root = no warranty.
Story end and nothing to do with they are rude if they not give you warranty.
Terms already mentioned means once you root = no warranty, nor-matter the faulty issue had to do with root or not.
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
I think you should read this: https://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
However, you will lose some features like Samsung Pay if you root the phone though. So that's unavoidable.
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.
the_scotsman said:
Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.
Click to expand...
Click to collapse
The problem with "fit for purpose" claims is that Samsung's interpretation may be different than the customers. So no matter what the "law" if Samsung says no than the customer has to spend untold time and energy navigating the legal process to emerge victorious. That can take weeks or months. It's hard to make a multi-billion company do something against its will.
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
Click to expand...
Click to collapse
Back to stock with odin, and then went to the store is what i did
So no traces of custom roms/kernels/bootlogo's etc etc, just stock. Only thing as said, Knox0x1, but it is not related to the dead pixels.
Hoping for the best, i will keep you guys up to date
Thanks for all the responses.
You are from Netherlands so EU laws affect you. That means that Samsung must fix hardware issues regardless of software (including knox) status.
Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
Click to expand...
Click to collapse
Who is the insurance through?
the_scotsman said:
Who is the insurance through?
Click to expand...
Click to collapse
I would guess through Telstra.
I have my phone insured with Allianz with my home and contents - if I ever break my phone or it fails due to a hardware failure, I just pay $100 excess and get the phone replaced with a brand new one or one of the same value.
Haven't had to use this yet, but I did ask about custom ROM status and they said they don't care, as long as I pay the insurance excess, I keep the old broken phone and get a new phone.
abra5umente said:
I would guess through Telstra.
Click to expand...
Click to collapse
Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that
the_scotsman said:
Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that
Click to expand...
Click to collapse
Yeah I had to fight to get my S3 replaced after I rooted it and then 10 months later I dropped it and the screen fell off. They said that even though it's physically damaged the root could have damaged internal components.
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
Can you be sure of that? It's possible for a rooted phone to bypass software that prevents the phone from running past its physical tolerances, so the rooted phone becomes capable of damaging its own hardware. Isn't that the reason they void the warranty if the phone has ever been rooted?
The display problem is presumably a hardware fault. I don't know if or how you could rule out that the fault had been software-induced while the phone was rooted.
Got it back finally after 11 weeks. New display and battery under warranty. Case closed.
Verstuurd vanaf mijn SM-G955F met Tapatalk
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
Yup, and nobody knowes it better than me, coz when i took it to Samsung repair store, they told me that repairing my phone would cost £290 and I would have to pay as i've made the warranty invalid by rooting.
Gutted...but had to pay.
Matt