Database Info

Prophet Freez at startup...

Hello I have a very strange problem with my Prophet...
when I turn it on or do a soft-reset i must touch the display and move with the stylus on the Display all the boot-time when i don´t do this my Prophet freeze at the Splash screen is that Normal ?
I have a xda Neo G4 with the Last Dopod Rom please help me anyone... sorry for my bad english and THANK YOU!!!

Did you make a HR?
Remember, you'll erase all your data. Remove the SD card and Press and hold the camara and common manager buttons at the same time, then put the stylus into the hold close to the USB connection. Still hold the mentioned button, when a dark screen become, it going to said to restore, push the green button you used to answer a call.
Your device become as factory.

cidriver said:
Did you make a HR?
Remember, you'll erase all your data. Remove the SD card and Press and hold the camara and common manager buttons at the same time, then put the stylus into the hold close to the USB connection. Still hold the mentioned button, when a dark screen become, it going to said to restore, push the green button you used to answer a call.
Your device become as factory.
Click to expand...
Click to collapse
i know how goes a hardreset Thank you no i will only know why this happens ?

I have the same problem. I only soft reset while on external power otherwise the system either hangs or I have to tap the screen often to keep it alive. I found no solution.

HELP!!!
Having the same problem here.
After hard or soft reset my prophet freezes on the screen with the spl/ipl info. This happend after I tried to install the AKU3.3.13.ASERG-us rom.
Tried everithing I know (which is not much in this area)
HELP

Try flashing with another ROM. Wm5 or wm6. We are plenty of alternatives.
reSpect

Just resetup ur Rom and other programs.... and make sure when u install any programs need to restart ur device that make restart ... and follow the steps step by step

my wizard is dead please help out - urgently

can anyone help me out.... the battery in my wizard is dead ....
while doing the upgrade smart1_wm6_pp8mbs ... on my imate kjam IPL - 3.08 SPL - 3.08 GSM - 02.69.11 it gave me an error at the installation and my phone just went off..
when i tried to reset my phone its showed me a new OS 10.1.0.811 (which i think in not fully installed) and does not proceed further...... next i tried to reinstall xplore 1.1 back into my phone, at the time of installation the battery of the phone went dead ...... (cant reset or do anything now)
1. do you think my mobile is bricked
2. is there any way to charge my battery (at the three colour display)
3. is there a software where i can clear up and put in a new SPL/IPL/GSM/OS
Thanks Guys

steve-11 said:
1. do you think my mobile is bricked
Click to expand...
Click to collapse
No.
steve-11 said:
2. is there any way to charge my battery (at the three colour display)
Click to expand...
Click to collapse
Wait for a bit for the battery to settle down, and try turning the device on. If it turns on and you get stuck on ROM version splash, switch it to boot mode (soft-reset while holding Camera). Once in boot mode, power button will work to turn the device off. Hook the device up to a wall charger (not USB cable) and it will charge up, effectively un-bricking. Allow it to charge up to 100% before any flash attempt.
The point here is that a device does not charge up while in ROM version splash or in boot mode, but only in boot mode does the power button work to turn it off (at least in my device).
steve-11 said:
3. is there a software where i can clear up and put in a new SPL/IPL/GSM/OS
Click to expand...
Click to collapse
Download the latest, full ROM from your device manufacturer, and re-flash it while in boot mode (might not work under Vista or Server 2003, use Windows XP/ActiveSync 4.5 to flash).
Hard-reset the device, and once asked, press Send key to reformat FAT partition. You might get the dreaded "Format is failed" error message. The only way out of this is backing up and restoring from a miniSD card, which includes an additional BINFS formatting step, not present when flashing from boot. For a complete procedure, see:
http://forum.xda-developers.com/showthread.php?t=276963
Best of luck.
Gary

gniemcew said:
No.
Wait for a bit for the battery to settle down, and try turning the device on. If it turns on and you get stuck on ROM version splash, switch it to boot mode (soft-reset while holding Camera). Once in boot mode, power button will work to turn the device off. Hook the device up to a wall charger (not USB cable) and it will charge up, effectively un-bricking. Allow it to charge up to 100% before any flash attempt.
The point here is that a device does not charge up while in ROM version splash or in boot mode, but only in boot mode does the power button work to turn it off (at least in my device).
Download the latest, full ROM from your device manufacturer, and re-flash it while in boot mode (might not work under Vista or Server 2003, use Windows XP/ActiveSync 4.5 to flash).
Hard-reset the device, and once asked, press Send key to reformat FAT partition. You might get the dreaded "Format is failed" error message. The only way out of this is backing up and restoring from a miniSD card, which includes an additional BINFS formatting step, not present when flashing from boot. For a complete procedure, see:
http://forum.xda-developers.com/showthread.php?t=276963
Best of luck.
Gary
Click to expand...
Click to collapse
hi Gary
Thanks for your promt answer but before i proceed with what you said to do...
1. Hook the device up to a wall charger (i dont have that) any other way ?
2.what are the keys for hard reset / and what is press Send key to reformat FAT partition ?
3.i am using xp pro with active sync 4.5 on the same

steve-11 said:
hi Gary
Thanks for your promt answer but before i proceed with what you said to do...
1. Hook the device up to a wall charger (i dont have that) any other way ?
2.what are the keys for hard reset / and what is press Send key to reformat FAT partition ?
3.i am using xp pro with active sync 4.5 on the same
Click to expand...
Click to collapse
Gray did you meant the wall charger (the usb charger) .......
i have done the same ....... but i have to ROM version splash (RGB) constanly on without the orange light showing (usally show when charging)... is this ok for a full charge

You probably don't need to charge the battery. If it is at the rainbow screen (RGB) and you get the word USB in the bottom left corner when you connect it to the computer, you are good to go to reflash your manufacturer ROM. Once you get a good flash of your manufacturer, you will be able to recharge your battery and will probably notice that you are still about 80%. I tried to flash 6 times and was still at 83%. Stay cool and put an official ROM back on and you will be back in business.

steve-11 said:
1. Hook the device up to a wall charger (i dont have that) any other way ?
Click to expand...
Click to collapse
No, PC-USB cable charging did not work for my Cingular 8125. I had it power-bricked as well, and powering it off with the power button and hooking it up to a wall charger was able to charge it back up. The only other way is to take your battery to a friend, a Radio Shack or a Circuit City, and ask the guys to charge it for you.
steve-11 said:
2.what are the keys for hard reset / and what is press Send key to reformat FAT partition ?
Click to expand...
Click to collapse
Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.
For more information, Read The Fine Manual, it's described in detail all over the place.
steve-11 said:
Gray did you meant the wall charger (the usb charger) .......
Click to expand...
Click to collapse
Yes, a wall charger USB cable, not a PC-USB cable. PC-USB cable did not work for me for some reason.
steve-11 said:
but i have to ROM version splash (RGB) constanly on without the orange light showing (usally show when charging)... is this ok for a full charge
Click to expand...
Click to collapse
No, as mentioned above, your device might not charge while in ROM version splash, or in boot-mode. ROM version splash and boot-mode RGB are two different things. If you are in ROM version splash (IPL/SPL/ROM/OS versions displayed with cellular operator logo), hold down Camera key and and press-in the right-side soft-reset spot with a stylus to switch it to the red-green-blue boot-mode. Once in red-green-blue boot-mode, press the power button to power off the device (it does not power off in splash, but powers off in boot). If it is powered off, and hooked up to a wall charger, the orange light will come on, indicating charging. Once it turns back to green, you are all set to re-flash.
You probably do want to fully re-charge your device before re-flashing, because if it dies in the middle of a flash, or in the middle of a miniSD card restore, you're back to square one.
Gary

gniemcew said:
No, PC-USB cable charging did not work for my Cingular 8125. I had it power-bricked as well, and powering it off with the power button and hooking it up to a wall charger was able to charge it back up. The only other way is to take your battery to a friend, a Radio Shack or a Circuit City, and ask the guys to charge it for you.
Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.
For more information, Read The Fine Manual, it's described in detail all over the place.
Yes, a wall charger USB cable, not a PC-USB cable. PC-USB cable did not work for me for some reason.
No, as mentioned above, your device might not charge while in ROM version splash, or in boot-mode. ROM version splash and boot-mode RGB are two different things. If you are in ROM version splash (IPL/SPL/ROM/OS versions displayed with cellular operator logo), hold down Camera key and and press-in the right-side soft-reset spot with a stylus to switch it to the red-green-blue boot-mode. Once in red-green-blue boot-mode, press the power button to power off the device (it does not power off in splash, but powers off in boot). If it is powered off, and hooked up to a wall charger, the orange light will come on, indicating charging. Once it turns back to green, you are all set to re-flash.
You probably do want to fully re-charge your device before re-flashing, because if it dies in the middle of a flash, or in the middle of a miniSD card restore, you're back to square one.
Gary
Click to expand...
Click to collapse
Thanks Gray for your help .... hope it works
will keep you updated

gniemcew said:
No, PC-USB cable charging did not work for my Cingular 8125. I had it power-bricked as well, and powering it off with the power button and hooking it up to a wall charger was able to charge it back up. The only other way is to take your battery to a friend, a Radio Shack or a Circuit City, and ask the guys to charge it for you.
Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.
For more information, Read The Fine Manual, it's described in detail all over the place.
Yes, a wall charger USB cable, not a PC-USB cable. PC-USB cable did not work for me for some reason.
No, as mentioned above, your device might not charge while in ROM version splash, or in boot-mode. ROM version splash and boot-mode RGB are two different things. If you are in ROM version splash (IPL/SPL/ROM/OS versions displayed with cellular operator logo), hold down Camera key and and press-in the right-side soft-reset spot with a stylus to switch it to the red-green-blue boot-mode. Once in red-green-blue boot-mode, press the power button to power off the device (it does not power off in splash, but powers off in boot). If it is powered off, and hooked up to a wall charger, the orange light will come on, indicating charging. Once it turns back to green, you are all set to re-flash.
You probably do want to fully re-charge your device before re-flashing, because if it dies in the middle of a flash, or in the middle of a miniSD card restore, you're back to square one.
Gary
Click to expand...
Click to collapse
Hi Gary
i have got my battery charged and tried installing a new rom ..... but at the second splash screen its stuck...... i think i have a OS problem ..... it shows me OS 10.1.0.81 (this happened when i was installing smart1_wm6_pp8mb)
i also tried to do what you said - (Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.)
it cames back to the second splash screen ....... is there any hard format i can do

steve-11 said:
Hi Gary
i have got my battery charged and tried installing a new rom ..... but at the second splash screen its stuck...... i think i have a OS problem ..... it shows me OS 10.1.0.81 (this happened when i was installing smart1_wm6_pp8mb)
i also tried to do what you said - (Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.)
it cames back to the second splash screen ....... is there any hard format i can do
Click to expand...
Click to collapse
No siree Bob. That's not what's gonna help you.
You need to get into the bootloader screen (tri-color screen). To do this, you need to press and hold the camera button and just tap and release the reset button (while still holding in the camera button). Now you're at the tri-color screen (you can release the camera button now).
Now, connect the USB cable to your computer that has Activesync installed. Now, just download and install your original carrier ROM to the phone as you would normally do. That's it!
Magically you will have a working phone again.

steve-11 said:
Hi Gary
i think i have a OS problem .....
Click to expand...
Click to collapse
Yes you do. Find your original mfr. ROM and flash it first before you go any further.

jwzg said:
Yes you do. Find your original mfr. ROM and flash it first before you go any further.
Click to expand...
Click to collapse
i have the shipped version .... k-jam wwe 216901_2169101_020710_ship.exe (error 296) upgrade only
this NBF file cannot be used for your PDA phone. Please get newer NBF file
what should i do now

steve-11 said:
i have the shipped version .... but when installing is says error 300 get a newer update.....
do you have any ideal where i can get the original imate rom
Click to expand...
Click to collapse
... download it from I-Mate's website...
And you better hurry before your battery dies again.

You could always use the Love ROM if you can't get an original.
http://rapidshare.com/files/17792050/Wizard_Love_2.26.10.2_WWE_Novii_CF2.rar

TaurusBullba said:
... download it from I-Mate's website...
And you better hurry before your battery dies again.
Click to expand...
Click to collapse
my battery is fully charged..... but the problem is the imate site is not allowing me to download ..... asking me to pay for it

steve-11 said:
my battery is fully charged..... but the problem is the imate site is not allowing me to download ..... asking me to pay for it
Click to expand...
Click to collapse
See above post.

steve-11 said:
can anyone help me out.... the battery in my wizard is dead ....
while doing the upgrade smart1_wm6_pp8mbs ... on my imate kjam IPL - 3.08 SPL - 3.08 GSM - 02.69.11 it gave me an error at the installation and my phone just went off..
when i tried to reset my phone its showed me a new OS 10.1.0.811 (which i think in not fully installed) and does not proceed further...... next i tried to reinstall xplore 1.1 back into my phone, at the time of installation the battery of the phone went dead ...... (cant reset or do anything now)
1. do you think my mobile is bricked
2. is there any way to charge my battery (at the three colour display)
3. is there a software where i can clear up and put in a new SPL/IPL/GSM/OS
Thanks Guys
Click to expand...
Click to collapse
I had the same problem of the battery not charging from the 3 colour boot screen. Your phone is definately recoverable but first you need to get a fully charged battery. the only way i could find to do this was to buy a new battery from ebay that came with a free desktop charger. It was about £10 i think. A small price to pay for recovering your wizard mate.

TaurusBullba said:
You could always use the Love ROM if you can't get an original.
http://rapidshare.com/files/17792050/Wizard_Love_2.26.10.2_WWE_Novii_CF2.rar
Click to expand...
Click to collapse
+1, this rom saved me

steve-11 said:
i have got my battery charged
Click to expand...
Click to collapse
Ok, excellent.
steve-11 said:
but at the second splash screen its stuck...... i think i have a OS problem
Click to expand...
Click to collapse
Not necessarily. My understanding is that for a flashed OS to boot, it needs a FAT partition, just like a desktop OS. A FAT partition lives inside a BINFS storage system. If a device gets stuck in the ROM version splash screen (operator logo and multiple version numbers) your OS installation might be fine, but it cannot access its expected file system, and - just like a desktop OS - just hangs. To see if that is the case, do the hard-reset + Send procedure I describe again below. If this *is* a BINFS problem, you will get the "Format is failed" error message.
Is that what's happening with your device?
If so, re-flashing a ROM does NOT fix that problem, since flashing a ROM does nothing to re-initialize BINFS, allowing later FAT partition format. Yes, I agree it is pretty dumb of HTC not to include such an important step in a complete flash or a hard-reset, but that's just how things are. BINFS initialization, however, *is* a part of a miniSD card backup and restore process. Buy a cheap, $10 miniSD card (I used 256MB), and follow the procedure in the link I posted earlier.
steve-11 said:
it cames back to the second splash screen ....... is there any hard format i can do
Click to expand...
Click to collapse
You are probably letting go of Comms + Voice keys too early, effectively getting into a soft-reset instead of hard-reset. Keep holding those two keys, "do not let go" (to use the "Titanic" line ), and press in the reset spot with a stylus. Keep holding the keys. Screen will turn black and sit there for a while. Keep holding the keys. The device will turn back on, and a message should come up asking you whether you want to go back to factory settings. Keep holding Commns + Voice, hold down Send (green phone icon), and THEN let go of Comms + Voice. A FAT format should commence.
steve-11 said:
my battery is fully charged..... but the problem is the imate site is not allowing me to download ..... asking me to pay for it
Click to expand...
Click to collapse
Well, can't help there, since I have a Cingular 8125.
Gary

Any official rom will work (Cingular, T-Mobile, whatever). I have a K-JAM and the Cingular ROM got me loaded back up from the rainbow screen and I was able to load XPLORE afterwards.

phew guys ... thanks.. awesome thread.. btw i din kno tht little hole was a rest button i thot it for u kno just there

NBD 7.9 & Boot problem

Hi,
I have installed ~2 weeks ago NBD 7.9 and everything was ok. Today I have restarted my phone to change my SIM card but my phone could not start.
I see HTC logo but phone freezes after having NBD logo and nothing happens.
As you can image because of could not connecting to the phone, I can not also update ROM.
Any tip to recover my phone?

Did you try a hard-reset?

Can you explain what exactly you mean? Probably I do not know what is hard reset on these devices.

Ok I have found hard reset on the page
http://wiki.xda-developers.com/index.php?pagename=WizardFAQ
But now there is no power also. I also could not boot anymore.

* Press and hold both the Comm Mannager Button and the Voice Command Button
* While keeping those two buttons pressed, press the Reset Button with your stylus
* After about a second you will be prompted for confirmation. Press the Talk Button to confirm
----
oh I see, you found it.
the hard reset set your phone to the "original state" of the ROM (in that case right after you installed your NDB rom).
what do you mean there is no power?
Could it be your battery is empty and needs to re-charged?

There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.

If you are sure your battery is not empty try to get into the bootloader mode:
depending on the type (G3 or G4) follow the instructions:
http://forum.xda-developers.com/showthread.php?t=298613
especially step G3.2 or G4.2 respectively.

tarantor said:
There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.
Click to expand...
Click to collapse
When I tried to connect to power while the phone is off it takes some seconds before response. Have try.

I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?

I would suggest following:
1. ensure your battery is full
2. do the hard-reset again - this may solve your problem already
3. if not, try to get into the bootloader mode (see the thread referred to above for instructions)
4. follow the instructions to re-load the ROM

tarantor said:
I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?
Click to expand...
Click to collapse
I just tried ... while your phone is off the USB connection to the PC should provide you the current .. at my case the WIZARD starts to charge .. have a try.
----------------
the red LED light on the right above the display indicates the charging .. and turns green once it is fully charged, so in any case, you should see a light, although it takes 3-5 seconds after connecting to the USB.
Does it work?

I have tried and there is no light. As I remember before it was not possible if you are not connected via ActiveSync.
Anyway, I can try Monday at office.
Thanks for your help!!!

You're welcome. Good luck for Monday. Hope it will work out. Not much help yet from me but I will be around here.

This was driving me mad as well. I had to put it into bootloader mode (holding camera while resetting) and flash back to the Tmob 2.26 and then reflashing nbd.
The trick is to disable the HTC home plugin before you install any other apps. From what I understand its to do with some mysterious dlls.
I found this out on Friday and so far I haven't had any problems but I guess its still early days.
Good luck!

OK. It was a power issue and I could make a hard reset at office and it works again now.
I will try NBD 8.1 and see the difference.
Thanks for your help a lot!

good to hear it is working again!

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,

I would
1 softreset
2 hardreset
3 rma

Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!

Hey masters!
A light would be great here!
Sorry to insist!

orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?

Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!

orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.

Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!

Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance

orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.

Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!

orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro

OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time

You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway

Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!

Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?

Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,

orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.

Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!

What rom did you have? I had a similar problem and just had to rma it.

My HP 614c is dead

Can anybody help me to work my HP 614c again. This phone is gift to me. But it is not working I try to reflash it with micro SD card nothing happens. Only indicate light when it is flashing an when the battery is not into phone there was flashes on orange and green orange green against. When it is charging with battery only orange light . Have any way for reviving my HP? And master reset is not working.

taka87 said:
Can anybody help me to work my HP 614c again. This phone is gift to me. But it is not working I try to reflash it with micro SD card nothing happens. Only indicate light when it is flashing an when the battery is not into phone there was flashes on orange and green orange green against. When it is charging with battery only orange light . Have any way for reviving my HP? And master reset is not working.
Click to expand...
Click to collapse
here is link for firmware WM 6.1/6.5
http://all-cooked.blogspot.com/
let me know your phone was recently unlocked? this is "dead phone after unlock"- known problem after unlock a phone also could be hardware faulty
also check battery voltage also a problem with ipaq series is that not to many tools leaked from HP
most important check battery voltage blinking indicates low battery phone can not start also use a battery from another ipaq by example 6515 they are compatible
I know this phone it's nice
by the way what did you do to reflash there are instructions check link above

ruscan.calin said:
here is link for firmware WM 6.1/6.5
http://all-cooked.blogspot.com/
let me know your phone was recently unlocked? this is "dead phone after unlock"- known problem after unlock a phone also could be hardware faulty
also check battery voltage also a problem with ipaq series is that not to many tools leaked from HP
most important check battery voltage blinking indicates low battery phone can not start also use a battery from another ipaq by example 6515 they are compatible
I know this phone it's nice
by the way what did you do to reflash there are instructions check link above
Click to expand...
Click to collapse
Only Sorry for my bed English...
I charge the battery into the another battery charger. When I put the battery and try to turn on phone only lights but nothing ltter watch on the screen. When I try to reflash with new rom into SD card after that I push mute+OK(left size on the phone)+ power on buton only lights but nothing watch on display. After that I try to make master reset the result is same only display light nothing writing into display . When display is light I hold power on button after 20 seconds any song hear same as when I try turn on on dhe display watches anything as "Are ou sure want to power of phone ... YES/NO" . Do you thing the problem is softaware or hardware ? I don't know whats happen with this phone before.

taka87 said:
Only Sorry for my bed English...
I charge the battery into the another battery charger. When I put the battery and try to turn on phone only lights but nothing ltter watch on the screen. When I try to reflash with new rom into SD card after that I push mute+OK(left size on the phone)+ power on buton only lights but nothing watch on display. After that I try to make master reset the result is same only display light nothing writing into display . When display is light I hold power on button after 20 seconds any song hear same as when I try turn on on dhe display watches anything as "Are ou sure want to power of phone ... YES/NO" . Do you thing the problem is softaware or hardware ? I don't know whats happen with this phone before.
Click to expand...
Click to collapse
this is how to reset
1. Press the power button to turn off the HP iPAQ.
2. Press and hold the Voice Commander button on the left panel of your HP iPAQ and the power button at the same time.
3. Hold the buttons for 2 seconds.
4. A Clean Boot message displays, indicating successful restoration of factory settings on your HP iPAQ.
I can't say exactly because it's not in my hand but try this tutorial to see if phone is software bricked
http://my.opera.com/Wutske/blog/2009/12/25/bricked-ipaq-614c-dnw-to-the-rescue
if not working sorry but this is hardware problem
good luck and tell me more about results!

ruscan.calin said:
this is how to reset
1. Press the power button to turn off the HP iPAQ.
2. Press and hold the Voice Commander button on the left panel of your HP iPAQ and the power button at the same time.
3. Hold the buttons for 2 seconds.
4. A Clean Boot message displays, indicating successful restoration of factory settings on your HP iPAQ.
I can't say exactly because it's not in my hand but try this tutorial to see if phone is software bricked
http://my.opera.com/Wutske/blog/2009/12/25/bricked-ipaq-614c-dnw-to-the-rescue
if not working sorry but this is hardware problem
good luck and tell me more about results!
Click to expand...
Click to collapse
Hi, i am having a similar issue. I just received a brand-new battery for the HP 614c and no matter how much i charge it (even after the green light turns-on) it switches off seconds after being disconnected from AC saying "low battery voltage detected, switching off within 10 seconds, YES/NO" (while you can't actually press any option), is there anything to do with this problem? I bought this battery cause i thought it was due to the old one but the same thing is happening.
Thank you.