I had a problem with my cruise where I would need to run the screen alignment utility multiple times per day. It seems like every time I put my phone in sleep mode, then went to use it again like an hour or so later, the screen would be out of alignment. It was pissing me off very much!
So, I searched all over and came up with alot of people having that same problem -- but not on the TC. After further research, it seems as though the issue with the other device is related directly to a manufacturing flaw, so it really had nothing to do with the problems I was experiencing on the TC, as the two devices have very different screens.
I called and got an RMA and the tech told me that they haven't seen any problems with the polaris, and I should try to hard reset first and see if that would fix it -- then it would be proven to be a software issue and not hardware.
So, thats exactly what I did. I ran spb backup, made a backup, hard reset, and restored the backup...and the problem was fixed!! I cancelled the RMA.
But...anyways..enough with the long story...the point of this thread being, what I am still wondering about -- what in the hell could have caused this problem to begin with, and how would making a backup/hard reset/restoring the backup have fixed it?
If anyone that is smarter than me has any opinions or insights I would gladly appreciate them, cause even though this is fixed I would still like to have some explanation why it occured.
Thanks in advance.
A registry key could have created the problem, one that SPB backup didn't save... but could have been anything... we're talking Windows here... mobile version true, but still the same old M$ Windows... and in 98% of the SW related problems the best option is to reinstall...
Heh, I never thought of it like that, but I guess you are right..
In similar situations like that on a PC (things going wrong that just can't be explained) and when all else fails, a reinstall usually does the trick Oh well...guess there's not really much else to figure out lol..
Goin on 4 days now with no alignment
I just hope it stays fixed
As one of my friends said long time ago:
"What do you mean, it doesn't require reset button? It's running Windows!"
Related
Hi
Only had my Orbit 2 for a few days and already there are quite a few problems with it...most of which got resolved so not too bothered there
However there is one problem that I cant fix. Sometimes when I bring up the TouchFLO it will crash on the screen with the radio, copilot, alarm, etc. The text under the icons does not load and the only way to get out of it is by pressing the end call key.
Soft reset doesnt solve the problem, it did once but only temporarily.
Hard reset has solved it (don't know if the problem will come again), wouldn't mind too much about that except I did a hard reset about 2 days ago for another reason so it is clear the device is just screwing up somehow. I barely installed much software on it.
So i've only hard resetted once to see if I can solve the problem and so far its worked. Hope its not temporary.
If anyone could help me I'd be grateful
(P.S. The button with the end call key and 'OK' is a bit loose, I can jiggle it about slightly left and right...)
Never had this many problems with my Artemis and for a device worth over £300 (over $600) I really think this is unacceptable. First the drivers, and now small problems which screw up the device totally. HTC are messing up big time and I think with all their negative feedback O2 might just cut down on buying their products.
The only time I've ever had Touch Flo, well, the Touch Cube crash was due to my installing City Time Alarms. After uninstalling, everything went back to normal. Maybe a specific app was causing your woes?
I installed an old version of SKTools and did a registry cleanup, maybe that had something to do with it... It did delete a whole lot of stuff..
I remember the problem only occured after I installed SKtools. I did do a hard reset earlier today and that was because the device became slow.. but nothing to do with TouchFlo.
Anyway I have hard reset the device now so I should not be getting any more problems from it..
But I am getting worried about the deivce though, there are so many bugs with it! Like today when the alarm went off to wake me up, the GPRS was turned on for about 56 minutes and I was definately asleep so I couldn't have turned it on!
I am scared to install a program on it incase that likes to mess up my device!
Also, is it normal for the right buttons (end call/OK) to be a BIT wonky? Like you can move it a bit from left to right? They work perfectly fine and I doubt they will suddenly detach or something! If you shake the device you CANNOT hear the slighlty wonky keys or anything, but just got a bit worried cos the other keys opposite it (pickup/windows) is not wonky at all...
This device is not worth £300
At most I would say it is worth £250
It is just so full of bugs and I have never had these kinds of problems with the other 4 PDAs that I have owned in the past. The more higher tech you go, the more unreliable the device becomes. My XDA II which I owned about 2 years ago was the most reliable I've ever had. HTC are really screwing it up and I think they are more interested in their money than their customers. I hope they screw up big time and I mean big time. If it wasn't for XDA-Developers they would have been out of business a long, looong time ago.
With regards to HTC, they didn't screw up. Sounds to me, just like anything you buy, you got a lemon. I would exchange it for another unit, not only for the system instability but also the "defective" (loose) button.
I bought the item off eBay so I cannot return it
The button is fine though, its nothing major it only moves ever so slightly and I dont think theres any problem with it. It works perfectly fine, I shouldn't really have mentioned it in the first place!
The system instability is normal though I am sure, look at what other problems people are having with their devices that get resolved every day.
O2/HTC doesnt expect lots of users to install custom ROMS (well I haven't) or edit the registry so the devices will be more user friendly and if you play about with that it can screw up.
I thought the device is kinda bad but I guess i'm happy with it, If I just use it normally and stop trying new things out on it and stop using programs like SK tools (lol) then I'll be fine. And if I have any small problems I am sure they can get resolved on here.
Anyways I am only 15 so I am going to be happy with what i've got lol!
prank1 said:
Hi
Only had my Orbit 2 for a few days and already there are quite a few problems with it...most of which got resolved so not too bothered there
However there is one problem that I cant fix. Sometimes when I bring up the TouchFLO it will crash on the screen with the radio, copilot, alarm, etc. The text under the icons does not load and the only way to get out of it is by pressing the end call key.
Soft reset doesnt solve the problem, it did once but only temporarily.
Hard reset has solved it (don't know if the problem will come again), wouldn't mind too much about that except I did a hard reset about 2 days ago for another reason so it is clear the device is just screwing up somehow. I barely installed much software on it.
So i've only hard resetted once to see if I can solve the problem and so far its worked. Hope its not temporary.
If anyone could help me I'd be grateful
(P.S. The button with the end call key and 'OK' is a bit loose, I can jiggle it about slightly left and right...)
Never had this many problems with my Artemis and for a device worth over £300 (over $600) I really think this is unacceptable. First the drivers, and now small problems which screw up the device totally. HTC are messing up big time and I think with all their negative feedback O2 might just cut down on buying their products.
Click to expand...
Click to collapse
I had the same problem. You actually have to let it sit for about 10 mins and it will load. If you close it, it might freeze for another 10 mins. After some time, the problem went away for reasons I cannot explain. Then, every time I select a button on the cube, the cube closes and I have to reopen it every time I want to use it.
Also, the bugs related with the "Word Completion" option, which does not function correctly, gave me a miserable experience with writing and typing. It slowed my writing and typing because I constantly have to correct bad guesses. I cannot turn it off either because the "Word Completion" option does not work. Sure I could go into the registry and mitigate the problem, but I returned it as a manufacturer defect.
I assume it will go back to HTC and I hope it will result in a response to fix the problems. For >$800 after tax, I would expect the purchase to function correctly.
Hi
Yes the word completion is annoying, I can't turn it off either. It is annoying when you write smaller words such as 'sed' as opposed to 'said', the word completion decides to change it.. It is really annoying especially when you have to type on the move. Not to mention it uses up a whole lot of characters when you try to said a text message. It is much easier and quicker to write 'thru', it uses only 4 characters whereas the proper spelling of the word 'through' uses up 7 - nearly double. With a limit of 160 characters per message you will find that you will quickly reach that limit. I have quite a lot of free texts so I do not mind much but I hate it when it puts the incorrect word in the place!
Also with your TouchFLO problem, did you try hard resetting the device? I found that if you play about with the registry the phone quickly messes up. That is understandable but harmless registry modifications such as the 'ShowSIM' can even screw up your phone!
If a problem appears on my device can I give it to O2 to repair for a fee -- I do not have a warentee so if they agree to fix it for a fee only then that seems fair.
prank1 said:
I installed an old version of SKTools and did a registry cleanup, maybe that had something to do with it... It did delete a whole lot of stuff..
I remember the problem only occured after I installed SKtools.
Click to expand...
Click to collapse
prank1 said:
Hi
I found that if you play about with the registry the phone quickly messes up. That is understandable but harmless registry modifications such as the 'ShowSIM' can even screw up your phone!
Click to expand...
Click to collapse
Maybe its just me, but while programs like sktools can simplify your life, I really hate the idea of a non-device specific program tweaking my registry. I like to do it myself so that I know exactly what goes in, and I can assess exactly what comes out. FYI: I've never had a crash due to registry mods (but in my early days (pre-Touch Cruise) of installing random cabs and fixes I did get crashes).
prank1 said:
...Also with your TouchFLO problem, did you try hard resetting the device?
Click to expand...
Click to collapse
Just soft resets. I didn't want to wait 10+ hours to resync my emails, contacts, etc after a hard reset.
hello,
I know there are a few old threads about this but instead of digging up an old one I thought I would start a fresh, seeing how none have answers on.
I have a problem on my raphael, the wifi wont turn on, I click the button in comms manager and nothing happens, it thinks a while and then decides that it wont turn on.
This occured on the original HTC rom and the Energy 3.0 ROM I have on it now.
Has anyone found a fix to this?
Stuart
hard reset or reload a new rom
To be honest.. I don't think there is a solution to this problem. If it's the problem that I have, then I think it's a hardware problem. Since you've had it happen on two roms now, it might be safe to say that a hard reset won't work.
My situation is similar to yours, except mine will sometimes turn on (and turn itself off in a few minutes).
well!
mild pain, I have tried it over 2 roms 2 radios and a hard reset, so none of them fix it, I dont think it is finding the card properly.
I had the same issue, i confirmed with HTC it is a hardware issue (i don't remember the wifi ever working working, but i did not try it for the first 6 months i owned the phone......)
I actually received my replacement phone in the mail (thanks AT&T) last friday
My problem is that my phone was bought at an import phone store... So they can't really replace the phone for me (I guess they probably can't afford something like that). All they've tried was to direct me to other places to fix the phone. I'd have to send it overseas to fix it =(.
Now that's annoying, I got my phone second hand so really can't send it off for replacement
Looks like the data upgrade orange just gave me 250mb - 500 will come in handy after all!
Thanks for your responses people, I think I will add this to the list of known faults on the wiki.
Stu
Hello All,
I am new to this forum. I bought my sensation about two weeks ago. When I was getting into my car one day, the phone slipped out of my shorts and fell, with the screen hitting the concrete. The screen and everything was intact, the phone was only lightly scratched.
Recently, however, my sensation has occasionally been freezing. Its strange because it does not occur in an app. It only occurs when I am scrolling through the homepages or going through the full list of apps. It usually begins working again by itself after about a minute or so. I have done a factory reset, and this problem has reoccurred, just once. The issue only occurs maybe once every few days and isnt that big of a problem. I just have a few questions.
Is this problem most likely software related? Im not sure if it only started happening after I dropped the phone, but it seems to me like this is software related?
Is there anything I can do to fix it? Will the OTA update (if tmobile does it) fix the problem?
Finally, what I am most worried about: is there any possibility (or is it likely) that my phone's condition might worsen later on down the road???
I would like to hear any advice you guys have. Is there anything other than a reset that might be able to fix the problem?
abdelraziq93 said:
Hello All,
I am new to this forum. I bought my sensation about two weeks ago. When I was getting into my car one day, the phone slipped out of my shorts and fell, with the screen hitting the concrete. The screen and everything was intact, the phone was only lightly scratched.
Recently, however, my sensation has occasionally been freezing. Its strange because it does not occur in an app. It only occurs when I am scrolling through the homepages or going through the full list of apps. It usually begins working again by itself after about a minute or so. I have done a factory reset, and this problem has reoccurred, just once. The issue only occurs maybe once every few days and isnt that big of a problem. I just have a few questions.
Is this problem most likely software related? Im not sure if it only started happening after I dropped the phone, but it seems to me like this is software related?
Is there anything I can do to fix it? Will the OTA update (if tmobile does it) fix the problem?
Finally, what I am most worried about: is there any possibility (or is it likely) that my phone's condition might worsen later on down the road???
I would like to hear any advice you guys have. Is there anything other than a reset that might be able to fix the problem?
Click to expand...
Click to collapse
I believe it's the software (sense 3.0) Try changing your home screen. I don't get issues like this since I've changed my homescreen. Try Launcherpro or Go Launcher
do you think that dropping my phone has anything to do with it? Also, do you think it might get worse over time?
Thanks
I dont think it has to do with ur phone dropping...
The random freezes/ force closes/ re-boots seem to be a problem.. wait for the s-off and then some solid custom roms Should fix it all..
abdelraziq93 said:
do you think that dropping my phone has anything to do with it? Also, do you think it might get worse over time?
Thanks
Click to expand...
Click to collapse
I use to think that that's a problem with phones.. but I don't think it actually does has anything to do with the phone acting up, unless it was dropped in a pool.. but otherwise, it's just the software.. sense 3.0 seems really buggy on mines.
Hi All
I updated to the new Mango last Friday. All was well initially but after a few hours I noticed the screen colours were all wrong with distortion and random pixelation.
I have tried several reboots and removing the battery. Sometimes from wakeup it appears ok until I open the keyboard out.
Has anyone else experienced the same issue? Did you find a work around?
The speed and functionality of the new update is fantastic. I would prefer a fix than a rollback but in its current state it just looks horrible.
Regards,
Steve.
hmmmm.... only what i can suggest is hard reset.... if not helps take phone to service, maybe is hardware malfunction....
no problems so far 24 hours after mango upgrade
Hey, I'm sorry you are having this problem, it must be annoying and troublesome. I have been using my Arrive full-blast since I upgraded it to Mango yesterday (forced it) and have not experienced any problems, and certainly nothing like you describe has every happened on my device.
However, having worked on countless laptops, notebooks, netbooks, etc. that exhibit your symptoms, it would seem to me to be a hardware problem with near certainty- possibly a cable or connector has worked itself loose. Good luck, and let us know what happens!
Factory reset unsuccessful
Hi
Thanks for your replies...
I am afraid it is looking very much like a hardware issue. I tried a factory reset. I tried a restore. I tried reapplying the update - all to no avail.
Thinking back on it, though, I first noticed it when opening the keyboard after updating to Mango. I assumed that it was to do with the update but it was most likely coincidence. The issue has gradually got worse no matter what I do. Frustrating after hanging out for Mango for so long!
Regards
Steve.
I posted this almost verbatim to my G+ stream. It says it all, basically, and I don't have time (at work right now) to give a lot of detail but I wanted to get this out there...
----
I received three text messages this morning at 7:25 EDT.
They appeared to be random characters, like when an OS is trying to display characters from a language that requires a codepage it doesn't have installed. They are as follows:
<sisa:68571244:1:1:199:41970681>ezG7k3jzC7mFo6SSm7KUIg
<sisa:65471246:1:1:199:43800551>HE85MqRY33Xf0qmVbaCjyQ
<sisa:65471245:1:1:199:43799818>SpxSbHILo1mHG/EjkMAF2g
All three received at 7:25. I was able to use my phone up to this point because I was able to view the messages normally. Now, suddenly I have no digitizer response. None whatsoever. To use my phone, I have to pull the battery and boot to safe mode then use my trackpad and menu buttons to access certain features.
Now, it seems to me, the first part is like an address packet, maybe including a sequence number. The second part is like what I see when e.g. viewing the output of 'cat somefile.binary' in Linux. At first I thought it was spam from a foreign country, but now I'm wondering if this was some binary code received and interpreted by my phone. I wonder if this is possibly an android virus/remote hack? Is that possible?
I may wind up wiping the phone when I get home and have ability to back stuff up, but this is annoying, to say the very least.
-----------
Now, I did a little googling and it appears that it may just be that T-Mobile was trying to send an update to the phone (maybe the fact I'm on a custom ROM is why it borked). But has anyone had this or anything like it happen to them?
Thanks much in advance,
CJ
Update
It appears the digitizer fouling *may* have been a coincidence. Very odd how coincidences seem to keep happening to my electronics. Anyway, I'm about to wipe and reflash, see if it persists. If it was a software bork, it should be 100% resolved with a reflash. If hardware, it'll still be borky.
It is now intermittent, and I tapped the screen pretty firmly a bit ago and it started working almost reliably again. Sounds like a loose connection. Very odd coincidence.
Will update when decided for sure the cause.
cj chitwood said:
It appears the digitizer fouling *may* have been a coincidence. Very odd how coincidences seem to keep happening to my electronics. Anyway, I'm about to wipe and reflash, see if it persists. If it was a software bork, it should be 100% resolved with a reflash. If hardware, it'll still be borky.
It is now intermittent, and I tapped the screen pretty firmly a bit ago and it started working almost reliably again. Sounds like a loose connection. Very odd coincidence.
Will update when decided for sure the cause.
Click to expand...
Click to collapse
My evo **** needs a good smack every now and then when the kb gets opened because it has a bad flex cable. since I'm not with sprint and only test roms on that phone I don't need the kb anymore but sometimes the little one opens it
Sent from my myTouch_4G_Slide using Tapatalk 2
Yep, I'm not so lucky. I need the touchscreen more than the keyboard
Still, was on the phone for 45 minutes today talking with two different reps, and my replacement phone (another MT4GS in Khaki) is scheduled to arrive in three days.
Time to see if I can return it to stock. It's a hardware problem, so what ROM is on it shouldn't matter, but I don't want to give them any reason to balk.