I purchased a new Moto Q9c from wirefly.com about 4 weeks ago.
About 3 days ago, it started freezing up on me when I try to turn the phone on (I noticed this normally happens when batt is very very low)
When I press power button, The Phone shows "M" logo, then "sprint " logo....then gets stuck on "windows Mobile" logo indefinitely.
It does not ever get past this and I am unable to use phone or make/recv calls.
I spoke to Sprint tech support - they tell me this is a known issue with Q9c and they are working on s/w update.
Can anyone tell me how I can fix this? Or tell me where I can get the s/w update?
I am past my 30 day exchange period and wirefly basically said I'm on my own.
Easy Fix
While the phone is off press and hold the E and C then turn the phon on with those buttons still held in. Eventually you'll see a little message appear in the top left corner then you can let go of the buttons
That should fix it.
Related
Hello All,
My Magician by random sometimes starts and after a minute or so it shut down it self
and than start itself up .
It never stay on for longer than one or two minutes.
Sometimes it does not react when i pushed the on button and the red LED light is on
when i put it on the bat loader.
Only when the red LED is going of then i can get it started but than as i mentioned before
it go's off after one or two minutes and start by itself.
Sometimes it can not make the startup compleet and shut down at the first screen.
This is the satus which i got it back from a service repair from the phoneshop where i bought it.
They say that the warant is over time so i must pay for further repairs.
Please anyone help.
I hope someone can help me, I have a Sprint Touch Pro2. Last night it randomly started rebooting itsself, i was not loading a new rom, i was not installed any software, i wasn't doing anything other that texting and IMing people. After i removed the SD Card, there were a few times i got it to load to the unlock screen, but once i got passed that it would say "starting device activation..." or something like that. Then i got it loaded but Touch Flo 3D would not automatically start. So i removed the battery and restarted it again and i went to bed and left it charging, and it kept restart itself again, when i woke up it the phone was dead, and will not turn on. The charging light is on but it will not turn on.
This happenned to me, i ended up having to exchange the phone.
have u tried a hard reset. U can do this by holding power button and call and end keys.
Phone must be off and it will completely erase your data
this sounds like what my phone is doing. is there a fix? i think im sol because i didnt buy it though sprint.
Not Hopeless
This happened to my Sprint TP2 I soft and hard-reset it but it still went back to the reboot loop.
I put it in the tri-boot screen and re-reflashed the stock ROM and all was well.
Same here
The same thing is happening for me right now. Soft-resets aren't helping. It's sporadic, however, sometimes saying it successfully activated and needs to reboot (then going into activation right away), sometimes saying it failed, and sometimes not coming up at all (but I'm pretty sure it's running in the background, even if I hit cancel, because the phone is very warm and the battery drains very quickly).
I took it to Sprint and they confirmed it was already activated. They tried manually activating it, succeeded, and it still kept doing it. However, both them and I were able to place a phone call, text, and visit a website... so basically it was working. But, like I said, this constant nagging of activation was running in the background sucking juice and killing performance. Their diagnosis was "it's acting weird". The main home screen clock has also been stuck at 0:00 ever since this started (though the lock screen clock and clocks in the World Clock screen are correct).
They said I could go to their service shop and do a diagnostic and backup/wipe/restore or they'd replace it under warranty if it still didn't work.
I figured I'd just try the hard reset myself tonight. Will post how that goes. I'm not sure what this "tri-boot" screen is, but I'll do some searching and check that out too.
How to restore into operation LG G2 D800 phone that says "Fastboot mode started"?
Current problem: phone is not operational (does not boot properly).
What I see:
Boot Screen 1:
Phone appears to boot as normal, makes the start-up sound, then it shows a white message box on a gray-screen background. The message box says "Unfortunately, Settings has stopped."
It gives me an option to click "OK".
Clicking OK, message box disappears, screen momentarily flashes an all-white background, (which sometimes changes into black and sometimes not), and then it goes back to the message box.
Boot Screen 2:
"[xxxx] Fastboot mode started" on a blank screen,
where xxxx is a number. 6180 one time, 9790 another during 2 individual boots.
Then the phone just sits there doing nothing seemingly indefinitely.
I am not sure yet how I bring those two different boot modes up but via pressing Power and / or Power and Down buttons in some fashion.
How do I fix this? Is my device bricked?
How I got to that screen
I was using a web browser or some other app on the phone when I have received a text message. I clicked on it inside text box to reply. But changed my mind, and clicked back on the background app. Suddenly the phone shut off unexpectedly. I thought it was related to phone drawing suddenly high battery power, not receiving it and shutting off as sometimes happens on very low battery power level 2-4%. However, my battery was charged over 40% so that was most likely not the cause.
Possibly relevant history (anything that could be contributed to the above):
phone worked okay for a while (since purchase)
~1 year in I tried rooting phone with towelroot/other options unsuccessfully. Gave up. Was never able to root the device. Lived with is as is for a while.
~2 years since purchase, somehow Bluetooth option started failing to turn on. Trying to fix that via doing a Factory Reset did not help. So I lived with BT being non-operational
A week ago I swapped SIM card with my buddy for a week, then swapped it back. Phone kept working as normal.
Today I charged the phone perhaps not using the best power source - it is possible I may have damaged phone using a questionable quality charger. Possibly. This could be the issue. However the phone seemingly worked fine after that for 2-3 hours.
Since my unexpected Shut-Off (most recent), I tried rebooting the phone, but that does not work as expected. First time it got stuck on LG screen forever. Kept pressing Power button, or Power & Down buttons to try to make it come alive. Other two times it brings up a message with "[xxxx] Fastboot mode started" on a blank screen and then it just sits there doing nothing.
Another boot, the process went further, past LG G2 logo, into white screen, and then it brought up a message "Unfortunately, Settings has stopped.", I clicked okay. It looped back to bringing up the message. I clicked Okay over 10 times, it was stuck in a loop.
Help with LG G3 Turns off During Boot & Unable to Factory Reset (is it a lost cause?)
Hello everyone. This is kind of a complicated issue, and I would love any help I can get.
Back story:
I have a Verizon LG G3, purchased in December of 2014. I never rooted the phone, so it has been stock this whole time. A couple of months ago, the SD card holder randomly stopped working (no spills or drops). I tried multiple, new SD cards, formatted them and everything, but the phone just kept ejecting the SD card, and corrupting them, so I just gave up on it and stopped using an SD card in the phone. This is not the current issue at hand, but I wanted to preface that I've been having issues with the phone.
Fast forward to a month ago. I had my phone plugged into the wall charging, and was not using it. I noticed out of the corner of my eye that my phone turned off. I unplugged the phone and tried turning it back on. It showed the LG logo screen, then the verizon screen, and then just turned off. When I tried powering it again, it did nothing. I pulled the battery, put it back in, and pressed the power button. I got the same series of lg logo, verizon logo, then off. I thought maybe it was a battery issue and took it to a local phone repair shop. They put in a new battery, but got the exact same boot problem I did. I left the phone with them, and they took it apart to see if it was a hardware issue (and the infamous stuck power button issue). When I returned, they told me that they did not find any hardware issues. It also was not an issue of the stuck power button/power button not working. They decided that it must be a software issue. Their explanation was that the phone had probably tried doing a software update and something went wrong. They said they could only fix it by completely wiping the phone and installing the software back on. I was reluctant to go through with it because (1) I would lose all my data (and I did not back it up, my fault, I know) and (2) it seemed like they wanted me to pay almost 100$ for something I could do at home. So I kept the phone and left it alone for a while. Now, it has been a month since the issue began, and I'm trying to see if I can fix it. Here is what I have tried.
1. Tried to power it normally again, but now the phone won't boot past the lg logo screen (no verizon screen, just turns off)
2. Held down the power button and volume down button, and able to get into recovery.
3. Tried safe mode -> boots to lg logo and turns off
4. Tried wipe cache -> boots to lg logo and turns off, does it twice
5. Tried USB debug -> shows the android icon, looks like its working, turns off
6. Finally tried factory data reset -> goes through the "are you sure" screen; select yes; shows android icon, looks like its working, turns off
7. Tried holding down the up button and plugging it into a computer to reinstall firmware, shows logo and turns off
8. When I plug the phone into the wall, it charges normally. Simply won't turn on past that.
I'm not sure what else I can do to the phone. Is there a way to factory reset from a pc or mac without the phone being on? Will I just have to take it to the tech store so they can do whatever magic they seem to possess? I already plan on never getting another android after the issues with this phone (and many androids before this one), but I need this phone to last until December.
Sorry for rambling and thank you for any help!
Bump
Hi, I just made an account here because someone on Reddit suggested it. I am having an issue with my cheap Samsung phone. It is a J3 Emerge and I have had it for about 3 years now. About 30 minutes ago I was watching a youtube video when suddenly my phone turned itself off randomly without me having pressed the power button. The battery was at about 30 percent. It didn't do the normal turn-off sounds, it was just on, then a black screen, then the boot screen. When my carrier logo pops up it doesn't play a sound, when it normally does. It then stays on my carrier logo screen indefinitely and vibrates a couple of times every 20 seconds or so.
I have tried taking the battery out and putting it back in, and then turning the phone on. It turns on normally, but after the carrier screen, it goes to a teal blue background that I have never seen before that says "Starting Android" at the top, and "starting apps" at the bottom. After about 10 seconds, my home screen comes up. Once my home screen comes up, after about 3-5 seconds it turns off and starts the process mentioned above. I tried booting it into safe mode, and the boot was normal until it got to my carrier screen, made the sound, and then was stuck in the indefinite vibrating loop.
The only other option that I can find is to try to factory reset it. Though I know that we are switching our plan over to T-Mobile very soon, and I'm wondering if I should wait until I go see them for the new sim card to see if maybe they can fix it. I don't want to have to get a new phone if I don't have to. Even though my screen has many cracks, and it can be really slow at times with android 7, I don't mind it.
I'm willing to try just about anything at this point. I'd also be relieved to know if this just isn't something I can fix/is fixable, as at least I wouldn't be in the dark. If you have any other questions please feel free to ask, I will provide as much additional information as I can. Thanks in advance.