Touch Cruise Cant Receive Calls in Sleep mode - Touch Cruise General

Just got a new Touch Cruise and I just cant seem to receive calls or SMS when the phone is in sleep mode.
I tried putting the 3G off and all data communication off. Still same problem.
Phone works fine when turned on.
After it resumes from sleep mode i can see "No Network" message and immediately reconnects to the network. Signal is only one bar where as in my K-JAM i have no issues. weak
Anyone face similar problem ?
My ROM is 1.28.415.2 wwe 02/22/08
Radio is 1.58.25.14
protocol 25.69.30.05w

pbraj1 said:
Just got a new Touch Cruise and I just cant seem to receive calls or SMS when the phone is in sleep mode.
I tried putting the 3G off and all data communication off. Still same problem.
Phone works fine when turned on.
After it resumes from sleep mode i can see "No Network" message and immediately reconnects to the network. Signal is only one bar where as in my K-JAM i have no issues. weak
Anyone face similar problem ?
My ROM is 1.28.415.2 wwe 02/22/08
Radio is 1.58.25.14
protocol 25.69.30.05w
Click to expand...
Click to collapse
What do you mean with sleep mode?
When my phone need to establish connection I need to enter my password.
With respect to your signal, do you refer to G or 3G?

By just pressing the power button once or after the time out in battery mode, the screen is put in sleep mode. I have not set any passwords.
After this I cannot receive any calls or SMS even if i put off all Data Communications, Wifi, 3G, GPRS. When i dial from another phone, I just hear a dead tone and does not go to voicemail either.
When i resume, i can see the message "Service Unavailable" breifly and the phone reconnects to the provider. I can make and receive calls then as long as the phone screen is on.
I have reflashed it twice but the same issue remains.
It is not a network issue as the problem is not there on my K-JAM.

It also can be a hardware flaw... I suggest restore the original ROM, bootloader and take it back...

gnick666 said:
It also can be a hardware flaw... I suggest restore the original ROM, bootloader and take it back...
Click to expand...
Click to collapse
Think i will do that. It is on the original ROM and the phone is just a day old. Guess it is my bad luck.
I wondered if it is just WM6 problem and required some sort of registry hack to keep connection alive in standby mode or something like that..
Thanks guys.

Gave the Cruise to the dealer Cellucom and they confirmed after 4 days that the board is bad. Got a warranty replacement with the option to take the Tytn II instead. Grabbed it. Guess i have to jump to the Kaiser forum now. Ciao.

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This is not specific to Orange...
I have problems maintaining an internet connection while making a GSM call on the touchpro too...
I used to get this same thing with my Kaiser on a roof in Hackney, if I disconnect the data session, it is OK again.
For some reason it was only there that this problem occurred for me. Other places had 'H' and voice calls working.
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it's a common problem.
I know that Orange and Vodafone at least have this issue.
3 and T-mobile appear to be ok.
Don't know about O2.
Generally, it's the same throughout Europe as the networks tend to use the same hardware and software on all their infrastructure.

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Hi all,
i noticed that my phone (drops/do not) receive calls if i was connected to the internet through the data plan, but it works just fine if i was connected through WiFi, any ideas?
PS: i changed many radios but still the same.
When the calls fail, is the phone is on 2G mode or 3G mode?
i was having a bad reception on 3G so i switched to GSM Only option.
blackrose157 said:
i was having a bad reception on 3G so i switched to GSM Only option.
Click to expand...
Click to collapse
That could be the problem - as 2G does not allow data and voice/text at the same time, could be that because data is active, calls are being dropped. Try disabling data for a while and see if the problem goes away.
yes that is correct, when the send & receive bars of the data is blinking i cant receive calls, otherwise i can receive calls with no problems.
i will try to switch back to 3G and test how it's gonna work.
thanks for your help.
No problem. I had this problem a lot before on my HTC Legend using the stock ROM. While on 2G mode, people would tell me my phone would keep going to voicemail even though I had full reception, and sometimes I would receive texts really late. It was very annoying as I never had the problem previously on Nokia phoens.
However, since switching to CyanogenMod on the Legend, and also on the Desire S, I haven't noticed the problem as much.
Have the same problem on same carrier,
Sometimes, an SMS notifies me that someone has tried to contact me with no success !!
I thought this was carrier related, but never thought this is 3G/2G radio problem on stock ROM!!
Will give the "GSM Only" option a try and will report back.
Thank you all !!!

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Dear Friend,
I'm having trouble receiving a call
The problem occurs when the phone is configured as preferred LTE. If it is configured as preferred 3G the problem does not occur.
I only discovered this problem because many people started to complain that they were not able to call me.
I did everything to try to find the problem and I was not successful. I did factory recovery and also without success. I need to leave my phone on 4G because I use a lot of data network but this bug is preventing the phone from receiving calls.
Could someone please help?
MIUI Global
12.0.6
Note 1 (wi-fi off): It is not 100% of the calls that occur problem but they are the majority.
I realized that when the phone is with the screen unlocked the problem does not occur. When the phone is locked and the screen is off, all calls fail
Note 2 (wi-fi on): If the screen is turned off with the phone connected to the 4G + wifi network the problem happens and even turning on the screen the problem continues.
workaroud: Turn on the screen. Turn off wifi
Regards
[UPDATE]
I upgraded to version MIUI Global 12.0.7 and issue was resolved in parts
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