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Converting a Mogul into a Touch Pro for $50 or less!

First off, this thread is a hypothetical. I need advice on the Sprint hardware replacement and insurance claim replacement processes and what they generally entail. This thread may traverse into the murky grey area between the black and white of right or wrong when it comes to insurance phone claims and defective hardware replacement. Please don't waste your time informing me of this or criticizing any possible manipulation of the hardware replacement techniques Sprint will employ should the necessary trigger be made.
I have a Sprint Mogul. I have a SERO account. I will be approaching my 2 year resign and upgrade date this summer. I pay the full $7 total equipment protection/insurance. The Sprint Mogul is now at End Of Life (EOL). Apparently, according to some reports I have seen, reps are telling customers with failed hardware replacement tickets that they can get a refurb'd Mogul (if supply allows) and if not they will get a TP. In addition, now that the mogul is EOL, an insurance claim should technically get you a TP for $50 because the Mogul supplies are dwindling and who really wants a phone that's discontinued anyway.
The question is: What is the cheapest -or- most likely to be successful method for getting a touch pro replacement? I have a ticket open on my phone (with no action taken by me to take the phone to a store for inspection) for some potential radio issues. Thus, there is some past documentation for my phone which lends credibility to some potential hardware issues having been experienced and documented. In all honesty, I have been having some issues with my phone recently but they don't rise to the level of dead ear piece or broken keys which usually equal a traditional hardware replacement. If I call Sprint and say my data speeds are not where they should be and my phone drops and lot of calls, behaves erratically, and loses a charge very quickly - what will the Sprint rep's next course of action be? Send in the phone for testing, at which point a free replacement will be sent ONLY if legit hardware defects are found? Replace with a TP regardless of legit hardware issues being found? Will they send the replacement immediately and then charge you according to results of inspection of old phone? How does this process work? Anyone with experience, please chime in. Conversely, if I would happen to lose the phone I could make a claim and pay the $50 premium. This would most likely result in a TP replacement and I probably would not settle for less.
Finally, there has been some recent litigation against lock-line for its rather shady practice of filling claims with refurb'd phones. Hopefully, the publicity and heat will end this practice.
A class-action lawsuit filed in Miami in August contends that the coverage is deceptive because consumers often receive cheap, used or refurbished phones as replacements. The suit names lock\line, Nashville-based Asurion Insurance Services and Signal Holdings in Wayne, Pa., as defendants. -- Jill Metzler, a spokeswoman for DST Systems Inc. in Kansas City, lock\line's owner, declined to comment on the litigation. DST Systems has signed a definitive agreement to merge its lock\line subsidiary into Asurion Corp.
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Has anyone had experience with this? They have already settled some class action suits based on these practices. I am hoping they have started shying away from refurbs until new bull**** documentation is drafted to get around ripping people off.
Thanks in advance for your experience and/or inside information on how this process works. Please don't reply if you have no valuable information to share and I also don't want to hear any opinions or general thoughts on the undertaking this hypothetical proposes.

okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.

oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.

I agree with Whitesox311. If they didn't have Mogul's in stock and couldn't get any, then you might be upgraded, but a TP is still doubtful. They try to upgrade you to a "similar" phone, in other words, whatever the cheapest pda is that they have that is close in specs. You might get a Sprint Touch, possibly a Diamond, but the TP is the most expensive pda they have and their flagship phone, so it is highly unlikely you'll get one.
They will probably have new and refurb Mogul's in stock for a while still, even if it is EOL for retail.
People with the Apache were trying to do this when the Mogul came out and most of them didn't have any luck because they had plenty of Apaches left to give out.
So as long as you have a legit claim, then go through the proper channels, but don't try to abuse the TEP by using it as an upgrade program.

whitesox311 said:
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
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I agree with what you say and it sounds realistic. However, one thing has changed since when the TP came out. The Mogul is now EOL. I think the odds are better now than they were in Oct. or Nov. Just today @ PPCgeeks a member posted that he put in a replacement and they sent him a TP free of charge. Even the refurb'd supplies that Asurion and stores have should be drying up eventually. The life cycle of the mogul was shorter than the apache. I dont expect as many units in the retail channel. I have seen other recent reports (only a few) of customers getting TP's because mogul inventory was depleted. It may be wishful thinking on my part but I think that Mogul being EOL definitely helps.
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance.
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No offense, but this statement shows how little you know or have researched. They have SETTLED numerous class action suits for this very practice. Asurion has already paid for fraudulent and unfair claims practices. There are signs that they are shying away from issuing refurbs in certain instances due to the publicity and lawsuits. It is legitimized in their ToS and EULA but the consumer is fighting back (and winning). So again, what you say sounds realistic but being a former employee of a Sprint store (or whatever) doesnt make you an expert on anything. The factor you keep under valuing is that Mogul supplies (especially at random repair stores) will be drying up now. They have little other option but a TP if they cant source a refurb'd Mogul. Asurion probably has a larger back stock of mogul refurb's though.

Or.....
you can get the best buy htc touch pro for $199, and sell your mogul on ebay for $100-150 and you have done it legit.
It may cost you 50-100 this way but it works.

i guess we got it made on at&t..free warranty and free device upgrade after 3 or 4 warranty exchanges..who needs insurance? just dont break your phone physically (and why would you..because we all baby them) and youll never have to pay for a device again..

whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
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Umm...Best Buy's insurance on the TP would be 9.99 a month with no deductible. I don't know why the iPhone insurance would be relevant? There are no deductibles for Best Buy insurance, and they do give you a brand new phone.

Worked for me at Puerto Rico... ...Just 50 bucks, no contract extension...

you can do what i did and 2 other people did we had our moguls replace over at ppcgeeks they have a thread about filling out a form and getting a tp here is the website http://forum.ppcgeeks.com/showthread.php?t=53327

I got upgraded to a TP
Well on Sunday, I dropped and cracked my Mogul screen, did a claim on the assurian website, and got a Brand New Touch Pro on Tuesday in the mail. $50 and it did nothing to my contract, no extension. I will be getting the new Palm when it comes out.

Orange UK abandoned HTC?

My phone is on my company's business contract, so I have no choice but to be with Orange (UK). It came up for renewal about 6 months ago but they don't seem to have released a single interesting phone in that whole time. The Hero is the only phone that's even close, but it's so old now I don't really fancy committing to it for 18 months. The Touch Pro 2 was supposed to be out when I started looking but they withdrew it before I had a chance to get one. Later the HD 2 seems to suffer a similar fate. Someone from Orange phoned me last month to ask why I hadn't upgraded yet (obviously concerned that I was getting ready to leave) and she said the HTC Bravo would probably be out in March, which I later worked out was similar to a Google Nexus and so quite interesting. I phoned to check today, but they still have no idea if/when it will arrive.
Does anyone else agree that there's something a bit strange going on when they don't properly release a high-end smart phone for 6 months or more? I mentioned to them I was suspicious that they were just trying not to distract attention from the iPhone but, of course, she didn't offer any useful comment.
The main question is, does anyone have any idea what Oranges plans are regarding high-end smart phones? Is it worth holding out for them to finally release one of the many iPhone-eclipsing devices, or should I be trying to convince my company to open an account elsewhere?

I had been looking on Orange's website to see if they were offering the HD2 as an upgrade. As far as I know they still aren't even listing it but I got an HD2 through Phones 4 U as an upgrade and as a loyal Orange customer got a 10% discount on the Dolphin 35 tariff (albeit for 24 months) as well as the handset for £50 minus £50 for trading in ANY old phone.
The only downside is that I'm now wondering if I should have waited for Win Phone 7 if it's released as early as Sept...

I had been looking on Orange's website to see if they were offering the HD2 as an upgrade
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That reminds me, I meant to mention that the Orange Business website hasn't barely changed their HTC section since I first started looking. That includes the HD Touch Pro 2 which (as far as I can tell) was available for about 1 week, 6 months ago. Maybe they're just trying to make it less obvious to the casual observer that Apple is pressuring them to bury anything better than the iPhone.
I hadn't thought about third party phone shops for a Business account. Can anyone confirm that's an option?

I read somewhere that Orange UK are not doing WM till 7series comes out now

Seems like they're in no hurry with Android either. Since the Hero they've only gone further down-market (Tattoo), passing over several higher end possibilities.
Anybody care to comment on my pet conspiracy theory about cutting out distractions from the JesusPhone™?

Discontinued??????

Ok so the navy exchange is being retarded. Still thinks i have the transfprmer on order but i just got a email saying its discontinued any one else here of see that. Ill post the link when i get to work im driving to it now.
Dear Exchange Patron,
This email is in regards to your order for (X672H - TRNSFRMR TABLT DK BRN EEEPAD)
that you recently placed with us. Our supplier has informed us that the item has been discontinued. A full refund will be processed for this item. Please allow 3-5 business days for credit posting. We sincerely apologize for any inconvenience this may have caused.
If you have any questions or need further assistance, please contact customer service by phone at 1-800-527-2345 or via chat at www.shopmyexchange.com . Email replies must include your order number and contact information in order to receive a prompt response.
Respectfully,
Sheila Easter
Sr. Customer Service Tech
Marketing-Exchange Catalog /Online Store
Army & Air Force Exchange Service
Phone: 1-800-527-2345 Fax 1-214-465-2197
[email protected]
Visit our online store! www.shopmyexchange.com
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Maybe because the TF101G is coming out. (3g model) (it's on their support site now)
or... tf102? Transformer 2 but most likely just a buggy system message.. But I doubt transformer 2 lol, icecream hasn't even been released on the "Nexus Prime".

hmmm i edited my OP to show what i got. i orded the 32GB 2 weeks before it came out.

the way etailers are undercutting the price, I would imagine the TF101 is past the curve in its lifecycle.

I doubt it's discontinued, the transformer sells very well. So I don't see why asus stops selling it. My guess is Exchange can't provide you with the device for some reasons, but said it's discontinued.

Newegg has it (or did two days ago) bundled with the dock for $50 off the full price. unless you're getting a better price through the exchange, just order it from the Egg.

Better not be
I just got me and my girl transformers for our birthdays and she got us the docks, and unless the 3g version is free its not for me I have enough wireless dollars going out.

Might just mean that they have discontinued carrying it especially in light of all the maneuvering (Multiple orders/ cancellations) that went on after initial release

It wouldnt make sense to discontinue such a popular product

This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?

There's always something better coming soon. And a Transformer is a good buy.

This doesn't mean anything, because their supplier is not necessarily Asus. Most probably some other 3rd party wholesaler and they must have discontinued selling it. That doesn't man the product is discontinued.

Just keep in mind that even if a product sells extremely well, if it's a low margin product like a tablet where a seller is only making a little profit to begin with, it doesn't take a lot of returns/swaps before it becomes an item a seller doesn't want to sell. How many posts have you seen here where people had returned a transformer 2, 3 or even 4 times to get a perfect unit? Although low margins/price don't mean that a consumer shouldn't expect a good unit, as someone who works for a consumer electronics retailer I can assure you that if any product bcomes a liability in terms of cost we stop selling it. Obviously although we pride ourselves on customer service we are ultimately in the business to make a profit, so regardless of how popular a unit is it has to pay its own way. This is especially true for a company selling on the internet, since the Walmart idea of having loss leaders doesn't work - people go to your site and buy what they need, they don't often add other higher margin items.

lathanub said:
This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?
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There will always be something better. The Quad Core tablets are suppose to be arriving this fall I thought, so if you hold out until then that could be good. I got my Tablet back in June and am very happy with it.
Hell I am never satisfied though. I got a new Laptop (Sager) in May, Tablet (Transformer) in June, and now I want to build a new Desktop (custom build). If I do the desktop my wife is going to kill me!

[Q] Why smartphones are so expensive?

What is the difference between iPod Touch and iPhone? A $5 GSM/CDMA chip? Why $400 price difference?
Large screen Android tablets can be had for $200. Why unlocked phones are $600-800?
Sorry if it's been discussed, my search didn't find a good topic on the subject.

Wow, no answers! Noone else is interested in this question?
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Which?
They're expensive because of convenience, demand. people want it they gotta pay....
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They are so expensive, because people buy them anyways.
Manufactors and carriers are all after our money, why should they lower the price.
Besides that some devices also have to pay back the research that went into developing them.

Don't have any idea why unlocked phones are costlier but it you compare tablet and phone, size does matter. Smaller, faster and costier.

go overseas and see the prices some can have more then a hundred dollars difference even if they are the same devices

The price triples at the 3rd world countries. I wonder why.

Yeah, you're lucky for not live in a country like Brazil, there a smartphone like S2 or Iphone4 costs around 1000,00 US$ bucks...

well maybe unlucking phone is expensive because its not really designated in any other area than the original area, but the publisher wants to publicly sale it to other region. that can be the cause too

Development is expensive.

You buy a brand, this is why most of the time you pay double.. buy another phone with the same specs but with a non popular brand and you will pay less...
Not to mention that you are talking about Apple...

All your reasoning would apply for everything else electronic- TVs, MP3 or Blue Ray players, etc. Yet they all keep coming down in prices. But not the phones.

Yea, good question I was wondering the same.
It really is a gigantic gap between say an Iphone and Ipod touch in terms of price, yet the hardware has very little difference.
Seems like a marketing thing, as most users will want all the goodies packed together in a small package + a phone in one device.
It's a conspiracy i tell yea

You should see it like this. When you buy a phone, you pay for the development, the construction, the shipping, the people who check it, the people who made the software. add that up with an expensive casing (like HTC has.) and the euro's (or dollars) fly onto the price tag. With Apple, I don't know, they just rip your wallet.
Smartphones are still upcomming, with new technology added every time a new device is being developed.
Why is SSD more expensive than a normal HDD, because it's a new technology. DVD drives used to be really expensive aswell, look at them now they aren't so expensive anymore.
Anything that's new has a price, and it's your choice if you want to pay for it or not.
I hope this helps.

It's not that unbranded phones are more expensive, the price just isn't subsidised by the network operators.
Network operators sell you the handset at a loss, but tie you into a contract to recoup their initial cost. Customer inertia means there's a good chance you'll stay with them.

well they give you much more ie. i have an ace and i can do everything what i usually do on my pc... except gaming ofc.

Unlocked phones are not only expensive because of the demand. When you buy one on contract, you are going to end up paying over $1000 over the 2 year contract anyways. That's why they discount smartphones so much on contract, they know they will get paid back from the contract.
Sent from my HD2

I'm guessing prices don't come down on phones because carriers subsidize prices. Manufacturers know that and therefore prices will stay rather high. Having said that, development on new phone technology is going at a fast rate right now so manufacturers also are recouping those costs.

Althestrasz said:
You should see it like this. When you buy a phone, you pay for the development, the construction, the shipping, the people who check it, the people who made the software. add that up with an expensive casing (like HTC has.) and the euro's (or dollars) fly onto the price tag. With Apple, I don't know, they just rip your wallet.
Smartphones are still upcomming, with new technology added every time a new device is being developed.
Why is SSD more expensive than a normal HDD, because it's a new technology. DVD drives used to be really expensive aswell, look at them now they aren't so expensive anymore.
Anything that's new has a price, and it's your choice if you want to pay for it or not.
I hope this helps.
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Everything else also has to be developed, designed, engineered, assembled, shipped and retailed. In fact, iPod was developed before iPhone and they mostly made of the same parts.
Also, if you look at pricing for prepaid phones, I don't think that carriers subsidize that much. Mostly they hike their prices to force us in their contracts.
A week or so ago I saw a link on one of the "deal tracking" sites, an HTC tablet was offered for the same price with no contract or service as the "discounted" price from Sprint.

theyre expensives due to all research and work of the engineers...and of course to obtain more money from all of us...you want the finest and latest technology from theirs...you have to pay whatever their wants...

Why does the Sprint nexus 5 16GB cost $100.00 more than the unlocked GSM Version?

Sprint always find a way to nickel and dime people. Also I can tell you now that you won't be getting updates when Google puts them out. It's going to be just like the Galaxy Nexus all over again.

DevilStrider said:
Sprint always find a way to nickel and dime people. Also I can tell you now that you won't be getting updates when Google puts them out. It's going to be just like the Galaxy Nexus all over again.
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Sprint is charging $100 more for the same N5 that can be bought from the Play Store.........BECAUSE THEY CAN! There are always legions of buyers who just don't know that they can get it cheaper elsewhere and fall for the Sprint hype. T-Mobile charged $150 more for the Nexus 4 last year. Carriers will continue to $crew their customers as long as ignorance reigns in the cell phone world.

Because every carrier is looking to make a profit from stocking/marketing/servicing the devices they sell. Google sells the phone because of LG; Google isn't a cellular carrier so when they sell the phone, they're not making much money off it at all because it's a) unlocked and b) unsubsidized.
Because carriers like Sprint and the others know the Nexus 5 (and all Nexus smartphones) are unlocked from the factory that means if they sell you a Nexus 5 at the same price you can typically get it for from Google directly, you're not going to have any real incentive to stay with them after the purchase since you can use it with any provider (more or less).
The only way a company like Sprint is going to make their typical profits or even close to it is marking up the price over what the manufacturer/designer is selling the device for hence the higher cost.
Does it suck when this happens? You're damned right it does, but that's business for you.
Just think of how many scumbucket bastards are out there that have been buying the Nexus 5 in somewhat large quantities since Friday only for the express purpose of putting them on eBay/craigslist and taking advantage of people by snatching up all the inventory then selling it back to you at a serious markup as there are literally thousands upon thousands of them.
I see ads on craigslist right now for the 32GB models for $550+ and the people selling them don't even have them for actual sale yet because they're not going to get them for several days (after Nov 8th) - talk about bottom of the barrel crap, I swear.
If you want the device, and you have to get it "now" then carriers are the only option since it appears Google still has inventory but the shipping times are 3-4 weeks now, then you end up paying whatever someone else is charging.
Supply and demand, run by scumbuckets.

br0adband said:
Because every carrier is looking to make a profit from stocking/marketing/servicing the devices they sell. Google sells the phone because of LG; Google isn't a cellular carrier so when they sell the phone, they're not making much money off it at all because it's a) unlocked and b) unsubsidized.
Because carriers like Sprint and the others know the Nexus 5 (and all Nexus smartphones) are unlocked from the factory that means if they sell you a Nexus 5 at the same price you can typically get it for from Google directly, you're not going to have any real incentive to stay with them after the purchase since you can use it with any provider (more or less).
The only way a company like Sprint is going to make their typical profits or even close to it is marking up the price over what the manufacturer/designer is selling the device for hence the higher cost.
Does it suck when this happens? You're damned right it does, but that's business for you.
Just think of how many scumbucket bastards are out there that have been buying the Nexus 5 in somewhat large quantities since Friday only for the express purpose of putting them on eBay/craigslist and taking advantage of people by snatching up all the inventory then selling it back to you at a serious markup as there are literally thousands upon thousands of them.
I see ads on craigslist right now for the 32GB models for $550+ and the people selling them don't even have them for actual sale yet because they're not going to get them for several days (after Nov 8th) - talk about bottom of the barrel crap, I swear.
If you want the device, and you have to get it "now" then carriers are the only option since it appears Google still has inventory but the shipping times are 3-4 weeks now, then you end up paying whatever someone else is charging.
Supply and demand, run by scumbuckets.
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Damn that's crazy.

ubbeate for
I'm hoping the reasoning is that Google is charging Sprint the same amount for the phones that they are charging us. Unlikely but it would be neat.

Why not just but it from the play store instead? Wait a couple weeks to get it. Unless the extra money is worth it to go buy it in store.
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