Related
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
hi,
i have tried it, but it doesnt work. do you have made spacially things to get i work ?
Not really. Installed ActiveSyncMode. Ran it and selected USB mode instead of RNDIS mode. This fixed the problem for me with a WM6 upgraded 8125 and 2 other friends with Original ROM 8125 and Original ROM MDA.
i unchecked "Enable advanced network functionality" in USB to PC settings on my phone and got activesync to work for me when i was having trouble
us687008 said:
This is to everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
Hi! I've got the same problem, and i was solutionated with reinstall the activesync. So go to microsoft site, and download the activesync 4.5 again. After that try to sync your pda, and maybe its solve.
THANKS VERY MUCH
YOU SOLVE GREAT PROBLEM
us687008 said:
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
THANK YOU!!! What exactly does this cab do to fix the problem?
us687008 said:
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
I had to reinstall WM6 and now ActiveSyncMode.sa.CAB no longer fixes my connectivity problem. I'm getting fed up with WM6.
I have tried everything else and will now try this. I did not realize that this was such a problem, until I started researching to solve my own problem. So good luck to me.
Fixed it with my own build. So far. I still have to try and sync with another computer. That is where the biggest problem has been for me, is syncing with two computers.
Under Vista 64, I normally have McAfee firewall at the highest setting and also have Windows Firewall on.
At first, after upgrading to WM6, I could not sync. I then found some registry fix procedures and tried them but it did not work. I then installed ActiveSyncMode.sa.cab and it allowed me to sync. Maybe that combined with the prior registry fix might have allowed me to sync.
However, after I uninstalled WM6 and reinstalled it, I could not sync anymore. I installed ActiveSyncMode.sa.cab again, but it did not work this time. I did not try the registry fix this time because I can't find the procedures, which I originally found online. I can't remember how to find them again.
I then turned off both Windows Firewall and McAfee firewall and I was able to sync again.
I then reinstalled Windows Mobile Device Center while having the firewalls off, hoping it would allow the installations to complete properly.
I then turned on Windows Firewall but it was still blocking the sync.
I restored Windows Firewall back to default and it made it worse. I then had to reinstall Windows Mobile Device Center and was able to sync again with Windows Firewall on. Often I would have to disconnect the cradle to establish reconnection.
Next, I needed to figure out how to turn on McAfee firewall and allow it to sync.
I then contacted McAfee and they told me to exclude Universal Plug and Play (UPNP) port 5000 and Windows File Sharing (NETBIOS) port 137-139. It didn't work exactly until I lowered the firewall one level. What all this networking stuff means, I don't know. I'll have to do more searches on them.
I now need to figure out how to put McAfee firewall back at maximum level while still allowing me to sync.
a_ok2me said:
Under Vista 64, I normally have McAfee firewall at the highest setting and also have Windows Firewall on.
At first, after upgrading to WM6, I could not sync. I then found some registry fix procedures and tried them but it did not work. I then installed ActiveSyncMode.sa.cab and it allowed me to sync. Maybe that combined with the prior registry fix might have allowed me to sync.
However, after I uninstalled WM6 and reinstalled it, I could not sync anymore. I installed ActiveSyncMode.sa.cab again, but it did not work this time. I did not try the registry fix this time because I can't find the procedures, which I originally found online. I can't remember how to find them again.
I then turned off both Windows Firewall and McAfee firewall and I was able to sync again.
I then reinstalled Windows Mobile Device Center while having the firewalls off, hoping it would allow the installations to complete properly.
I then turned on Windows Firewall but it was still blocking the sync.
I restored Windows Firewall back to default and it made it worse. I then had to reinstall Windows Mobile Device Center and was able to sync again with Windows Firewall on. Often I would have to disconnect the cradle to establish reconnection.
Next, I needed to figure out how to turn on McAfee firewall and allow it to sync.
I then contacted McAfee and they told me to exclude Universal Plug and Play (UPNP) port 5000 and Windows File Sharing (NETBIOS) port 137-139. It didn't work exactly until I lowered the firewall one level. What all this networking stuff means, I don't know. I'll have to do more searches on them.
I now need to figure out how to put McAfee firewall back at maximum level while still allowing me to sync.
Click to expand...
Click to collapse
After doing all the steps above, I found that all I needed to do was lower the McAfee firewall level one notch to be able to sync. However, I'm still going to figure out why I had previously been able to sync at the maximum security level. There must be some exclusion that got remove that I need to add again.
Activesync and HTC s620 issues.
This issues is driving me completely insane, So far this thread is about the only related info on the problem too. I find it hard to believe there aren’t more people out there with these issues, anyway here’s were I’m at:
Got a HTC s620 Smartphone from BT, Active sync simply didn’t work from day one and me being an IT support guy I haven’t been able to resist going back to the issue.
For over a week I have made pretty much no progress at all, I can’t find a activesyncmode.sa.cab file for my phone that works yet so got nowhere with that, the HTC website is about as useful as a chocolate fire guard.
The first leap of progress was spotting a trick on here of disabling the advanced network functionality on the phone its self.
It was baffling me at first why my computer was picking up the phone as if it was a network adapter. (And trust me I tried all sorts of in depth stuff down that avenue). It makes sense now though that the Smartphone can be setup to act as a network adapter/modem. Hence now I’ve disabled the advanced network functionality on my phone Active sync instantly make noises and hey presto ‘Connected’ and then a few moments later I’ve now got some other critical error
So my quest continues, but I will get to the bottom of this if it kills me!
So for the record, anyone with a HTC s620 Smartphone running Windows Mobile 6, before you do anything else do this:-
Start
Settings
6. Connections
7. More…
4. USB to PC
(Remove the bloody tick from box) Enable advanced network functionality
I will report back with my next hurdle…
OK, as much as I’d played around with my firewall it would turn out that this is the second culprit causing my problems. I tried installing Activesync on my Laptop and Desktop and had the same errors, however the only thing those to computer have in common is the Iolo System Shield installed. Last night to just ensure I wasn’t going mad, I tried it on my wife’s laptop and hey presto! It worked first time. So naturally, I’ve uninstalled the Iolo System Shield from my computer and bingo, worked straight away.
This is annoying however, because I did everything from the Microsoft Help setting up exceptions etc. in my firewall. But there you go.
In brief:
Check your device has the advanced network functionality disabled.
Uninstall your 3rd party firewall and test to pin point the cause, then you know what you’re dealing with.
Just a second thought of advice, one of the first things I tried was disabling the firewall, from my experience that wasn’t enough, it had to be uninstalled to get it to work. Before anyone else goes down the hair pulling road of trying anything and everything under the sun, uninstall your firewall/system guard software. At least if it works after that you know exactly what is causing the problem.
Then getting it to work with the firewall installed is something you can focus on possible in conjunction with the software vendor.
I fixed teh same problem by unchecking the advanced box but .....
after oving back to wm5, I cant connect as well. I look for the working solution from WM6, but I cant find the menue to disable the advance usb connection.
It looks like that is the problem to sync with vista 64
Hope somebody has a idea.
thx in advance
My USB connection to activesync stopped working. (although at my second pc it still works OK)
It works via InfraRed though!
I think this USB problem started when I was trying to connect via bluetooth.
Don't you just hate ActiveSync!?
Well, maybe the problem is with Windows XP... because it doesn't recognizes the PDA.
Anybodies help? Thanks in advance.
No file ActiveSyncMode.cab !
Help
No worries, new link:
http://www.pcdphones.com/downloads/ActiveSyncMode.sa.CAB
Also attached to be safe
would be a shame to let a useful thread go into some archive, so I'm resurrecting this oldie.
Also, I remedied this activesync issue with a more straigtforward fix. Fresh flash of 6.5. After deleting all the USB devices in the device mgr (didn't help), I saw there was a WM6.5 setting for default behavior on PC Connection (or something similar to that). Changed it from "setup" to "sync" & that silly white toggling screen went away and allowed a flash back to 6.1.
For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.
Hello.
I asked the forum search about it, but cant find really an helpful answer.
I do have strong problem with Active Sync. Sometimes it works, sometimes it doesnt. Sometimes, I got to install Active Sync new or drop out the device and add it new to get it done.
Button for fast data connection at the Touch Pro is enabled. Working with 4.5.0 and XP.
Can someone please get me a tip?
Hardware Problem?
I had the same problem with my TyTN II which is the reason I switched to Touch Pro.
The problem I could not synch was because of the MiniUSB connector. I had to change the main board twice. So now my wife owns the TyTN II
i solved that problem by changing another usb slot (it didn't work with USB from my monitor...)
Thank you.
I tried all 6 USB Ports and nothing helped.
Also, I tried to disconnect all other USB devices, also enabled and disabled the "Charging while connected to the PC" button.
Any other suggestions?
I also had thrown out the second device I had in Active Sync.
drdurango said:
Thank you.
I tried all 6 USB Ports and nothing helped.
Also, I tried to disconnect all other USB devices, also enabled and disabled the "Charging while connected to the PC" button.
Any other suggestions?
I also had thrown out the second device I had in Active Sync.
Click to expand...
Click to collapse
Have you disabled "advanced network functionality" in Settings>Connections>USB to PC ?
also try reinstalling active sync again...
@Wonkotehsame:
Yes, I disabled this function.
@ yahu:
So I did. Not just one time, many times. Always after reinstalling, it workes. Some time later, I am loosing connection.
Also, if I try to copy larger files like GPS software with appr. 1,4 Gb the transfer to the Memory card stoppes with the failure message: no such file found.
Can this be something along with the Active Sync problem?
I too have problems with this. ActiveSync says phone is set up to sync with a different computer, but it's not.
Still nobody any hint for this problem?
My problem is a little bit diferent...
My vista won't sync with my Artemis, but it syncs with my Glofiish M700..
If i change the PC (OS XP x64), the artemis syncs.....
So, my Vista Notebook is angry with my Artemis... neither USB/BT sync can be done...
Nice to hear that a lot of people have similar probs ;-)
What I have done now, deleted all of my connetions features/partnerships and made all new.
For now (maybe until Monday...) it works, but now I dont get a folder on the desktop of my mobile device. Is this an optional setting? Can someone tell my how to do?
I dont believe that NOBODY has an help for this problem.
As of today, no Active Sync in any ways is possible with my phone. Even not if I make a new installation.
Also; I made sure that all Anti Virus and Firewalls do allow all 3 Active Sync Files.
What can I do else???
Another try for the specialists:
I have copied now my Outlook.pst to a different Desktop, installed there the Active Sync. I worked w/o prob. That means, the problem got to be with the Desktop.
Last try: Who can help?
drdurango said:
Another try for the specialists:
I have copied now my Outlook.pst to a different Desktop, installed there the Active Sync. I worked w/o prob. That means, the problem got to be with the Desktop.
Last try: Who can help?
Click to expand...
Click to collapse
Looks like you are on your way to finding the root cause. I would try the same computer but a different user to see if it is related to the user setting.
This is what I have done last night. 2nd user, installed OL new and also Active Sync.
Nothing. Same problems.
I restarted the Desktop AND the device several times.
Nothing.
But, when I came this morning, it worked the first time.
The second it failed. I will go and purchase a new Desktop for the thanks of Mr. Microsoft!
has anyone found a real solution for this problem?? mmy computer recognizes the phone a a disk drive bt active sync does nothing. any help would be greatly apprecated
I'm getting this too. Sometimes ActiveSync works, sometimes it doesn't. I can't figure out what causes it to work and not work...
Theres only two possible solutions I know of from all I've ever heard of the problem:
1. Settings-->Connections-->USB to PC. Also, I know the prompt asking you if you would like to use as a disk drive comes up if you've set your phone to be read as an sd card reader. If the pop up annoys you, try removing the SD card and trying again.
2. Hard reset.
Sorry if it doesn't seem favorable to you guys.
Hi everybody
I have an HTC Fuze (ATT). The ROM I used was NATF v5. series. I tried a couple of days ago to sync it with my computer but it gave me an "USB device not recognized" message. I did a hard reset but it didn't change anything. I changed the "Energy" rom, but I had the same problem. I tried now to sync the phone with another laptop but I have the same message, so something happened with the phone. What I noticed was the fact that actually when I hard reseted, I still had the NATF 5.series screen shot, even if the rom was the energy one. I appreciate each answer as I don't know what I can do more.
Adriciu
adriciu said:
Hi everybody
I have an HTC Fuze (ATT). The ROM I used was NATF v5. series. I tried a couple of days ago to sync it with my computer but it gave me an "USB device not recognized" message. I did a hard reset but it didn't change anything. I changed the "Energy" rom, but I had the same problem. I tried now to sync the phone with another laptop but I have the same message, so something happened with the phone. What I noticed was the fact that actually when I hard reseted, I still had the NATF 5.series screen shot, even if the rom was the energy one. I appreciate each answer as I don't know what I can do more.
Adriciu
Click to expand...
Click to collapse
Had you try other cables Sir?
NATF splash screen will remain there, because when you flash Energy ROM, it didn't contain splash screen, so it wouldn't be replaced.
I tried a different cable, as well as a different computer. On the new computer there was no previous activesync installed. This led me to belive that there is a problem in the registry somewhere, but I don't know what to change. I also installed the Activesync 4.5 several times. on the ald and new computer, but nothing helps. No firewall active.
Adriciu
<- same problem
Anybody has any ideas?
What about using other phones, if it's okay then the problem was on Your phone, vice versa.
In my opinion, to get phone connected, we must have Activesync (for Win XP) or WMDC (for Vista) installed, good cable (original preferred) and good phone condition (H/W or S/W)
Hope You solve it soon Sir.
I have reinstalled the ATT rom, but is still gives me a "USB device not recognized" message. So I think something is wrong with my phone. Is there any way where I can clean up the whole registry and start from a clean fresh phone?
Still not working.
I had a simmilar problem a long time back.... How I fixed it was I deleted that connection setting for that phone in activesync... Then rebooted...Try to connect it then... If it still doesn;t work, UNINSTALL activesync... reboot... reboot again for good measure.. then reinstall it... reboot... Then try to connect again.... a lot of steps, but it worked for me when I put a diffrent on an old phone I had...
OK, some updates. I tried syncing with another laptop and it is not working. I tried doing the same thing with an Apple comp and it doesn't even see it as an usb device. However I tried syncing wifi with my gmail account and it is giving me the following error message: "The configuration on your Exchange server prevents you from synchronizing. Support code: 0x85010004". So I think there is a setting I don't know how to change.
I need a method of completely resetting any and all aspects of Microsoft active sync on the device side without resorting to a hard reset.
i do not care how long this takes or how many registry entries i need to change but i really really really need to get this sync issue fixed and every where else i turn has the same tired 5 step sorry your screwed speech and i have tried it many times.
please someone give me more advanced debugging that can actually help me fix this.
ok now that my pathetic rant is out of the way the issue is one of the classic device is plugged in. all drivers have been reinstalled multiple times and while the phone says it is connected windows mobile device manager says that there are no connected devices and will not display a dialogue to add a new connection. Bluetooth syncing is similarly impaired
steps taken to date.
deleted all current pairings
uninstalled all drivers and windows mobile device center allowed windows update to reinitialize everything.
tried plugging the phone in using active sync with both advanced network functionality and with this option disabled
so that is everything any of the trouble shooting sites have mentioned so far. at this point i believe the issue is at the phone level and has something to do with the network portion of the usb connection process as the network driver for the phone shows that the computer is sending data but receiving no packets from the phone.
all fire walls on my system have already been disabled.